1. Successfully login to the computer/Windows Login

2. Login to Mobility (NetMotion) a. If you are not presented with a login

screen (see picture) within 2 minutes of your desktop icons showing up, SHUTDOWN the computer. Do not choose Reboot. Confirm that the network plugin on the right side of the laptop is securely plugged into the network port on the right side of the laptop.

3. Once successfully logged into the Mobility network (see step 2) and seeing your desktop icons show up on the screen, look to the bottom-right of the computer screen/desktop near the Date/Time indicator. You should also see one of these in this area:

4. FYI - The normal progression of the icons is as follows:

a. - Attempting to contact the server at City Hall using either WIFI or

the cellular modem

b. - The Running Man – a great sign that the Rocket modem is preparing the computer to access the City Hall network.

c. - Good Connection

IF NONE of the icons presented in step 3

are visible, left-click on the expansion arrow (if one exists) to the left of your Date/Time indicator to attempt to locate the icons in question

5. IF you can’t either find the icons or if they are in the following states: SHUTDOWN the computer and then restart it at the power switch. Go back to step #1.

a. - All attempts to connect to the server FAILED

b. - Lost connection to the server – bad WIFI/Cellular signal in the area

c. - In Bypass Mode – not connected back to City Hall, BUT may have Internet access