Network Infrastructure Procedures & Standards (DNIPS) Part ...Standards (DNIPS) Part A details the procedures necessary to ensure all ICT cabling and supporting infrastructure in the

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DETE - Network Infrastructure Procedures & Standards DNIPS Part A (Policy)

V3.0 December 2013

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Publication Details

Document Status

Documents publishing date (December 2013)

Document Control

Document File Name: DNIPS Part A V3.0.doc

Issue # Issue Date Comment

1.0 17/05/2010 This document is a complete rewrite and amalgamation of DISC-C,

DISC-S and Terms of Reference. Gap analysis of EQSITEC was also

performed. It contains the current DETE ICT cabling standards.

2.0 5/07/2010 Updated after RCDD (FRAME Group) technical check, comments and

recommendations and review of Main Audience sections by the FPO.

2.1 27/07/2010 Updated after RCDD (FRAME Group) technical review 2.

2.2 20/08/2010 Updated after review by FPO and Telecommunications Services

2.2.1 28/2/2011 Corrections, updates, reorganisation of sections and minor new

additions to resolve issues reported by others and identified following

a review by ITB

2.3 1/12/2011 Corrections, updates and new additions. Review by the Facilities

Project Office.

2.3a 26/03/2013 Redacted for public release

3.0 31/07/2013 External review and document separation

3.0 18/12/2013 Approved and published

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Table of Contents

1 Executive Summary ................................................................................................................. 6

2 Preamble ................................................................................................................................. 7

2.1 Current Version ................................................................................................................ 7

2.2 Categories of Requirements ............................................................................................. 7

3 Scope ....................................................................................................................................... 8

4 Questions and Clarifications .................................................................................................... 9

4.1 Exception Process ............................................................................................................ 9

5 Definitions - Personnel ........................................................................................................... 10

5.1 ICT Cabling Design Contractors ..................................................................................... 10

5.2 ICT Cabling Project Manager ......................................................................................... 11

5.3 ICT Cabling Auditor ........................................................................................................ 12

5.4 Accredited Installer ......................................................................................................... 12

5.5 Certified Installer ............................................................................................................. 12

5.6 Installer - Other ............................................................................................................... 13

6 Definitions - Installations ........................................................................................................ 14

6.1 ICT Cabling Installations ................................................................................................ 14

6.2 Simple Installations......................................................................................................... 14

6.3 Complex Installation ....................................................................................................... 15

6.4 ICT Cabling Design/Scope of Works .............................................................................. 15

6.5 ICT Cabling Post Installation Audit ................................................................................. 16

7 Definitions - Installation Types ............................................................................................... 17

7.1 Passive Installations ....................................................................................................... 17

7.2 Active Installations .......................................................................................................... 17

7.3 Wireless (Active) Equipment Installations ...................................................................... 17

8 Order of Precedence of Standards ........................................................................................ 18

9 Building Asbestos and Heritage Listing ................................................................................. 19

9.1 Asbestos ......................................................................................................................... 19

9.2 Heritage Listing ............................................................................................................... 19

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10 Design and Planning .............................................................................................................. 20

10.1 Working Party Stakeholder Engagement ....................................................................... 20

10.2 Cabling Design Elements ............................................................................................... 22

10.2.1 For Schools ............................................................................................................ 22

10.2.2 External Dark Fibre Connections ........................................................................... 23

10.2.3 Optical Fibre ........................................................................................................... 23

10.2.4 Horizontal Cabling .................................................................................................. 23

10.2.5 Voice Tie Cabling ................................................................................................... 23

10.2.6 Wireless .................................................................................................................. 24

10.3 Telephone and Network Equipment Installation ............................................................. 26

10.4 Design Requirements ..................................................................................................... 26

10.4.1 Design Requirements - Complex Installations ....................................................... 27

10.5 Mixed and co-existing ICT Cabling Systems .................................................................. 27

10.6 Future Growth ................................................................................................................. 28

10.7 Required Documentation and Comments ...................................................................... 30

10.8 Design Review Requirements ........................................................................................ 33

10.9 DETE Topology .............................................................................................................. 34

10.10 Confidentiality ............................................................................................................. 34

11 Installation .............................................................................................................................. 35

11.1 Information for Principal Electrical Contractors .............................................................. 35

11.2 Information for ICT Cabling Contractors and Subcontractors ........................................ 35

12 Final Documentation .............................................................................................................. 36

12.1 Submission and Storage ................................................................................................ 36

12.2 Test Results .................................................................................................................... 37

12.3 As-built Floor Plan .......................................................................................................... 37

12.4 Warranty Certification ..................................................................................................... 37

12.5 Post Installation Review and Approval ........................................................................... 38

13 Appendices ............................................................................................................................ 38

Appendix A1 - End-to-End ICT Cabling Management Process ................................................. 39

Appendix A2 - ICT Cabling Design Acceptance ........................................................................ 40

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Appendix A3 - ICT Cabling Completion Acceptance ................................................................. 44

Appendix A4 - Minimum Provision of Telecommunication Outlets for School Spaces .............. 48

Appendix A5 - ICT Works Completion Advice Form .................................................................. 50

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1 Executive Summary

The Department of Education, Training and Employment Network Infrastructure Procedures and

Standards (DNIPS) Part A details the procedures necessary to ensure all ICT cabling and

supporting infrastructure in the Queensland Department of Education, Training and Employment

(DETE) environments are installed in accordance with the departmental standard.

The DNIPS Part A document has been prepared to ensure that ICT cabling infrastructure within

DETE is procured and installed to a consistent standard.

This review of DNIPS was undertaken to ensure that the departments’ processes align to the

current industry cabling standards. This review also ensures that the department’s standards with

regard to Wi-Fi technologies are compliant with the latest worldwide ICT industry regulations.

This revision of the DNIPS document provides greater information and visibility around the roles

and responsibilities of teams within the departments various branches. It is envisaged that this

document will in turn provide a greater level of assurance and accountability within these

departmental areas regarding ICT service delivery.

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2 Preamble

The DETE Network Infrastructure Procedures and Standards (DNIPS) Part A, documents the

procedures and processes required to procure the installation of ICT cabling within DETE

facilities.

DNIPS Part A has been structured to address the information needs of relevant stakeholders in

the ICT cabling process. Identified stakeholders include but are not limited to school

management and staff, regional technology staff, project managers, electrical designers, and

DETE Preferred Supplier Arrangement (PSA) panel suppliers.

It is important to stress that the procedures and processes contained within this document are

mandatory for all ICT cabling infrastructure works in DETE sites and are additional to all other

relevant international, national and state standards, legislation, regulations, installation and

warranty requirements.

2.1 Current Version

Prior to using this document, please confirm with your DETE representative that it is the latest

version.

This iteration of DNIPS supersedes all previous issues.

Refer to:-

- http://deta.qld.gov.au/corporate/pdf/dnips-part-a.pdf

- http://deta.qld.gov.au/corporate/pdf/dnips-part-b.pdf

2.2 Categories of Requirements

This standard contains mandatory requirements as well as recommendations for best practice.

The use of the words “shall” or “must” define a mandatory requirements. The use of the words

“shall not” or “must not” define a prohibited activity.

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3 Scope

This document is intended to provide guidance and minimum practices for design and

management of the installation of ICT cabling within DETE facilities.

The following involved parties include but are not limited to the following:

- Schools

- Project Managers and Coordinators

- ICT cabling designers

- Building Project Electrical Designers

- DETE Central and Regional Office Groups and Individuals

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4 Questions and Clarifications

Adherence to the standards and specifications within this document is mandatory - exceptions

may only be sought in accordance with the exception process and all approvals shall be in

writing.

Any questions or clarification related to this ICT cabling in DETE environments or the contents of

this document should be directed to:

DETE Information and Technologies Branch (ITB) Design Authority

- Email: [email protected]

4.1 Exception Process

Please note that exceptions can only be provided for DETE Network Infrastructure Procedures &

Standards (DNIPS) Part B, requisitions for changes to any standards in the order of precedence

shall be submitted to the governing body of that standard. Exception requests shall be done

through and in consultation with the site representative, Project Coordinator and/or Project

Manager.

To apply for an exception, send a detailed description of the exception to DETE standards

sought, the current environment and any additional relevant and supporting information,

including (floor/site) plans, cabinet layouts and drawings, to the DETE Service Centre. Requests

can be logged online at Service Centre Online.

- Requests to deviate from standards will be considered on a case-by-case basis.

- All exception requests shall be requested in the design phase of the project.

- All exception approvals shall only apply to the location and scope for which it is

requested and permission shall be recorded in the detailed ICT cabling design.

- Approvals shall not be used on any other project, site or location.

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5 Definitions - Personnel

The following definitions detail the desired skills and experience for personnel involved in the

design, implementation, and quality control of ICT cabling installation within the DETE

environment.

5.1 ICT Cabling Design Contractors

Private contractor personnel involved in the development of cabling designs or detailed scope of

works documentation shall have the following minimum qualifications and experience levels:-

a) Be a registered professional engineer who:

- are registered with the Board of Professional Engineers Queensland as a

Registered Professional Engineer Queensland (RPEQ) in one of the following

areas of engineering practice:

i. building services engineering

ii. electrical engineering

iii. information, telecommunications and electronics engineering.

- have a demonstrated level of experience (a minimum of five to 10 years) in the

system design and implementation of ICT cabling infrastructure systems

- will typically undertake ICT cabling infrastructure system design activities as part

of the provision of a professional engineering service

b) Be qualified personnel who:

- are registered with the Building Industry Consulting Service International (BICSI)

as a Registered Communications Distribution Designer (RCDD)


design and implementation of ICT cabling infrastructure systems

- may undertake ICT cabling infrastructure system design activities across a wide

range of design complexity when directly supervised by a RPEQ in the provision

of a professional engineering service

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- may undertake ICT cabling infrastructure system design activities across a

limited range of design complexity where those design activities do not constitute

the provision of a professional engineering service

c) Be a cabling specialist not registered as a RPEQ or RCDD who:

- are registered cablers and have completed a manufacturers cabling design

course


design and implementation of cabling infrastructure systems

- may undertake ICT cabling infrastructure system design activities across a wide

range of design complexity when directly supervised by a RPEQ in the provision

of a professional engineering service

- may undertake ICT cabling infrastructure system design activities across a

limited range of design complexity where those design activities do not constitute

the provision of a professional engineering service

Holders of these qualifications shall also demonstrate a proven knowledge of the standards and

regulations applicable to ICT cabling and have a minimum of five (5) years documented

experience in the development of ICT cabling designs/scope of works.

5.2 ICT Cabling Project Manager

Project Managers shall have a demonstrated level of experience within the ICT cabling

installation environment. A thorough knowledge of the standards and regulations applicable to

ICT cabling is essential to ensure quality and compliance is maintained throughout the

installation.

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5.3 ICT Cabling Auditor

Personnel engaged in the post installation auditing of installed ICT cabling shall meet the

following criteria:-

a) Be an ACMA Open Registered Cabler with endorsements for Structured Cabling and

Optic Fibre

b) Be a qualified electrician in the State of Queensland

c) Be a BICSI RCDD

d) Have a documented minimum of five (5) years of ICT cabling audit experience within an

environment similar to DETE

e) Have demonstrated working knowledge of the DNIPS Part B standard and the AS/CA

S009 “Wiring Rules”

f) Hold a completed training certificate from the Structured Cabling System (SCS)

vendor/manufacturer for the installed SCS product

5.4 Accredited Installer

An Accredited Installer (AI) is an organisation holding a commercial agreement with a certifying

ICT cable manufacturer to apply a warranty/certification to a completed ICT cabling system. AI

companies employ technicians certified by the manufacturer in the practices involved in installing

and testing the ICT cabling systems of that manufacturer. AI companies shall be accredited for

GITC (Government Information Technology Conditions) under module 1 - Hardware Acquisition

and Installation, Premises Cabling and Cabling Equipment.

5.5 Certified Installer

A Certified Installer (CI) is an employee of an AI who has successfully completed the

vendor/manufacturer training to become certified in the installation of that system. They shall be

the holder of an ACMA Open Cabler’s Registration complete with mandatory endorsements for

Structured Cabling Systems and Optic Fibre. CI’s involved in the testing of installations shall

also hold the voluntary endorsement for testing as well certification by the test equipment

manufacturer or an approved equivalent certification in SCS testing.

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5.6 Installer - Other

Personnel actively involved in the installation of ICT cabling on DETE sites who are not CI’s shall

only perform ICT cabling installation works under the direct supervision of a CI. It is not sufficient

that a CI is on site without direct supervision of non CI personnel. It is expected that a CI shall

be within the facility or area of works performing direct supervision of non CI personnel.

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6 Definitions - Installations

6.1 ICT Cabling Installations

ICT Cabling installations are complex cabling systems comprising cabling and connectors

forming a structured generic cabling connection allowing the connection of various forms of

network active equipment. The cabling system includes patch and fly leads.

DETE require all ICT Cabling installations to comply with the Queensland Government Enterprise

Architecture (QGEA) requirements with respect to certification and warranty. ICT cabling

systems installed within the DETE environment shall be certified and warranted for a minimum

period of 20 years for both parts and labour specific to the ICT cabling system. For ease of

warranty maintenance DETE has a preference for a single vendor solution on each campus

where all ICT cabling products of a particular performance level are of the same vendor

throughout the site.

Department Preferred Supplier Arrangement members of PSA-100301 shall work within the

contractual requirements of the agreement.

6.2 Simple Installations

A simple ICT cabling installation within the DETE environment is constrained as follows:-

a) The installation shall not involve the installation of a new cabinet

b) The installation shall not involve the installation of optic fibre cabling

c) The installation shall not involve the installation of cabling to support wireless access

equipment

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6.3 Complex Installation

A complex ICT cabling installation is any installation not defined as simple, per the definition

above.

Complex installation shall utilise the services of a qualified ICT cabling designer to ensure the

design/ Scope of Works (SoW) complies with installation standards and regulation. A qualified

project manager shall provide physical installation oversight to ensure compliance. Where

determined by DETE, a qualified ICT cabling auditor shall perform a post installation audit of the

completed installation for compliance to standards and applicable regulations.

As illustrated in the DETE End-to-End ICT Cabling Management Process, (Appendix A1), design

and specification documentation including plans (site and building), cabinet layouts, etc. for

cabling works performed within the DETE environment shall be submitted to the DETE ITB

Design Authority for endorsement prior to installation.

6.4 ICT Cabling Design/Scope of Works

An ICT cabling design/Scope of Works (SoW) is a detailed document containing specifications

and drawings outlining the installation requirements for a given project. The document details

the elemental facilities required to house the structural elements of the ICT cabling installation.

Further details of sub elements are also contained within the document including cabinets, optic

fibre backbone cables, pathway elements, and copper cabling quantities. Detailed drawings are

provided with the design/SoW to provide specific detail for a given project. General drawings of

DETE standard elements are included in the DNIPS Part B.

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6.5 ICT Cabling Post Installation Audit

An ICT cabling post installation audit is conducted where deemed necessary by DETE to ensure

the installation complies with the requirements of the Australian regulations, standards, vendor

installation practices and the DNIPS cabling standard.

The audit shall entail the physical inspection of the completed installation with photographic

evidence detailing any non-conformances to the SoW and related documents. Sample testing of

the installation comprising 5% of the installed copper links and 1 pair of each OS2 Single Mode

Optical Fibre (SMOF) link installed.

The auditor shall supply a written report summarising the installation and an excel spread sheet

detailing the photographs and non-compliances of which require rectification by the accountable

party.

The Accredited Installation Company performing the installation shall be excluded from

performing the Post Installation Audit.

The inspection activities shall involve inspection and reporting on:

a) Physical completion of all works specified in the Work Specification element of the

Cabling Scope of Works.

b) Adherence to ACMA regulatory requirements

c) Adherence to the DETE Network Infrastructure Procedures & Standards (DNIPS)

d) General standards of workmanship

Results of the inspection shall be documented in a report format to be prescribed by the DETE

ITB Design Authority.

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7 Definitions - Installation Types

7.1 Passive Installations

Passive installations include all ICT cabling elements constructed to provide a functional network

for the interconnection of active network devices.

For explicit details on the cabling process, refer to the DETE End-to-End ICT Cabling

Management Process (Appendix A1).

7.2 Active Installations

Active installations refer to all network active devices including, but not limited to, switches and

server equipment.

7.3 Wireless (Active) Equipment Installations

Wireless installations refer to the installation of wireless access points and controllers onto a

passive network and the cabling to support the wireless equipment.

Wireless design elements shall comply with the spatial requirements detailed in the following

standards:-

1) Australian Radiation Protection & Nuclear Safety Agency (ARPANSA) Radiation

Protection Standard RPS3 http://www.arpansa.gov.au/pubs/rps/rps3.pdf

2) Australian Communications & Media Authority (ACMA) RF Exposure Standard

a) ACMA Minimum Separation Distance

b) ACMA Maximum Transmitter EIRP

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8 Order of Precedence of Standards

Under the Queensland Government Enterprise Architecture (QGEA) Framework, decisions on

any conflicting information should be governed by reference to the following in descending rank

order:

1) Relevant Australian Government Legislation and Regulation (e.g. Telecommunications

Act 1997 (the Act), AS/CA S008 and AS/CA S009) etc;

2) Relevant Queensland Government Legislation and Regulation (e.g. Queensland

Workplace Health and Safety regulations) etc;

3) Relevant Australian Standards to be found in the CCM Package-2007: Communications

Cabling Manual (Volumes 1 & 2)

4) Queensland Government Enterprise Architecture - ICT cabling infrastructure technical

standard http://www.qgcio.qld.gov.au/products/qgea-documents/545-technology/2532-

ict-cabling-infrastructure-technical-standard

5) DETE Procedures, Processes and Standards:

- DETE Network Infrastructure Processes and Standards (DNIPS) Part B

- DETE Network Infrastructure Processes and Standards (DNIPS) Part A - this

document

6) Contractor Government Information Technology Conditions (GITC) accreditation [per

Queensland Government Information Standard IS13]

7) Cabling systems manufacturers design and installation requirements

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9 Building Asbestos and Heritage Listing

Personnel involved in the design and procurement of ICT cabling on DETE premises shall

ensure that issues relating to asbestos and heritage listing shall be addressed.

9.1 Asbestos

All works on DETE Facilities are to be carried out in accordance with the requirements and

conditions listed in the “Working on Department of Education, Training and Employment (DETE)

Facilities” document available from http://education.qld.gov.au/asbestos/pdfs/working-on-dete-

facilities.pdf.

9.2 Heritage Listing

The works shall include consideration of any building heritage listing with information from the

Queensland Heritage Register: http://www.epa.qld.gov.au/chims/basicSearch.html.

A copy of the details from the Heritage Council register for a DETE site can be viewed on the

abovementioned web site.

For heritage buildings the works shall include delivery to the Queensland Heritage Council of

plans detailing the work to be performed in or on the listed building, including all ICT cabling.

Compliance to the requirements of the Queensland Heritage Council for installation of ICT

cabling Infrastructure shall form part of the works.

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10 Design and Planning

The installation of Information and Communications Technology (ICT) cabling works is a

technically demanding process based on standards and mandatory regulations. The design,

implementation and installation of ICT cabling systems require specialist expertise. DETE

requires a compliant network to provide a uniform platform for the implementation of ICT within

the state schools environment.

The design process shall factor in the requirements for telecommunications and data services as

these services constitute a core service in all buildings. In addition to covering the initial

occupancy phase, the design shall include allowing for future requirements. The building

infrastructure shall support the implementation of cabling systems that meet the mandatory

requirements for cabling.

All ICT cabling designs shall comply with Australian regulations, standards, and the DNIPS. All

ICT cabling design work shall be carried out by a suitably qualified person.

10.1 Working Party Stakeholder Engagement

As illustrated in the DETE End-to-End ICT Cabling Management Process (Appendix A1), all

provisioning of ICT cabling shall include a design component to ensure that any proposed ICT

cabling design plans have explicitly had consultation with, and input from the appropriate

“working party” representatives, taking into account any future growth expectations and unique

requirements at the relevant DETE facility.

Primarily, the “working party” engagement model aims to embed fit for purpose quality assurance

mechanisms into the provisioning of ICT infrastructure, to ensure the Department’s facilities are

both practically fit for purpose and, adequately underpin the larger educational capabilities of the

Department’s managed operating environment, therein, facilitating key learning outcomes for

both staff and students.

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The working party shall incorporate representation from the listed representatives based on the

scope of works being designed as mandated in the following matrix below:

Working Party Representation Matrix (Minimum Mandatory Requirements)

Stakeholder Representation Scope of Works

Simple Complex

School/Site Representative (Principal, BSM, etc)

DETE Regional Representative (RTM, RST, etc)

DETE Facilities Project Office (Manager/Coordinator)

DETE ITB Design Authority (Network Design) Not Required

External Project Management (where present) Not Required

Any Principal Architecture Consultant (where present) Not Required

Any Electrical/Mechanical Engineer (where present) Not Required

The working party shall complete the relevant section of the ICT Cabling Design Acceptance

form (Appendix A2), formally acknowledging they have been consulted throughout the design

process and have been supplied with the required supporting design material.

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10.2 Cabling Design Elements

The ICT cabling design work includes, but is not limited to, the following:

10.2.1 For Schools

- Provision of Equipment and Telecommunications Cabinets to all network connected

buildings

- Provision of 12 core OS2 Single Mode Optical Fibre (SMOF) backbone cabling from the

Network Centre to each network connected building

- Provision of voice tie cabling to buildings requiring Public Switched Telephone Network

(PSTN) direct services at a minimum of 10 pair

- Provision of detailed information regarding upgrades to the voice terminations at the

Main Distribution Frame (MDF/TPF) to cater for new cabling

- Provision of compliant Equipment Room detail drawings

- Provision of compliant Telecommunications Room detail drawings

- Provision of cabinet specific layout drawings for each installed

Equipment/Telecommunications cabinet

- Provision of detailed horizontal cabling drawings indication outlet locations and

quantities. All new horizontal cabling shall be Class EA comprising Category 6A

components

- Provision of backbone pathway requirements

- Provision of internal cabling pathway requirements

- At greenfield sites, provision of carrier lead in terminations within the network centre

equipment cabinet for connection of WAN equipment

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10.2.2 External Dark Fibre Connections

Where a site is being provisioned with a Dark Fibre WAN connection, the following shall apply:

- The Dark Fibre shall be provisioned with the ‘lead in’ terminated in the Centre of the

Network cabinet on its own FOBOT clearly marked as DETE WAN connection. No other

fibre optic cables shall be terminated on this FOBOT. This connection shall have a

warning sign which contains the following warning “Do Not Disconnect”. Only connect to

the designated Centre of the Network switch

- The fibre patch lead shall be green in colour and different from those fibre patch leads

which connect inter-building fibre links

- All Dark Fibre connections shall be approved by DETE. This will ensure that the design

will properly integrate with the Dark Fibre Service Provider

Dark Fibre is a carrier service and all works undertaken shall be completed by the carrier

concerned. DETE ICT cabling personnel shall not interfere with a carrier connection of any

type.

10.2.3 Optical Fibre

All optical fibre links shall be 12 core OS2 SMOF. Optic Fibre cabling shall be designed to be

installed in a single continuous run from the Network Centre to the edge building. SMOF

backbone cables shall not be designed to originate from any other location other than the

Network Centre.

For refurbishment projects where the optic fibre cabling is not SMOF it shall be upgraded to

meet the current specification.

10.2.4 Horizontal Cabling

All new horizontal cabling shall be Class EA capable of supporting 10GBE. All horizontal cabling

shall be designed to be installed in a continuous run without joints.

Refer to Appendix A4 as a guide to the minimum provision of telecommunication outlets for

schools spaces.

10.2.5 Voice Tie Cabling

Voice tie cabling shall be designed to meet the detailed requirements of the site as specified by

DETE with respect to VoIP and non-VoIP sites. Voice tie cables shall typically originate from the

MDF/TPF for permanent buildings or where there is existing capacity in an adjoining building

from that building to a relocatable building.

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10.2.6 Wireless

10.2.6.1 Structured Cabling (Passive)

All new buildings and schools shall be provisioned with structured cabling to support Wireless

LAN (WLAN) infrastructure. The cabling shall comply with the following:

a) Telecommunication Outlet’s (TOs) for Wireless Access Points (WAPs) shall not be

located at a height less than 2400mm above finished floor level (AFFL)

b) Each teaching space shall be provisioned with a minimum of two (2), and up to three (3),

dual telecommunication-outlets for WAPs. One shall be mounted in the ceiling, central to

the teaching space (or as close as practical), and a second shall be mounted on a wall

also central to the teaching space, 300mm below ceiling level, and/or at least 2400mm

above finished floor level

c) Staff and administration areas shall be provisioned with at least one (1) dedicated dual

telecommunication-outlet for a WAP.

For explicit details refer to Appendix A4 as a guide to the minimum provision of

telecommunication outlets.

10.2.6.2 Network Equipment (Active)

Where a Wireless Access Point is to be installed, it shall comply with the following:

a) All requirements stipulated in the vendor’s installation guide, including compliance with

ACMA regulations via the United States FCC radio frequency (RF) exposure limits, a

minimum body-to-antenna distance of 200mm must be maintained when wireless access

points are operational. DETE exceeds this requirement by mandating all Wireless

Access Points shall not be installed in any location where a minimum radial spatial

clearance of 300mm from any surface of the Wireless Access Point to nearby persons

cannot be achieved

b) Where wireless connectivity is required within a classroom, provisioning of active

equipment will occur outside the main Building Contract and will be organised via the

Department of Education, Training and Employment, Facilities Project Office (FPO). The

Electrical consultant is required to provide AutoCAD electronic drawing (.DWG) files so

that a predictive survey can be undertaken. The procedures and processes can be found

in the Departments Active Network Infrastructure standard

c) Where practical, a wireless access survey should be undertaken by a qualified

professional to ensure that an adequate level of connectivity is maintained throughout

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the facility. The report shall provide readings of signal strength, noise strength and

signal-to-noise ratio.

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10.3 Telephone and Network Equipment Installation

Refer to the Departments Active Network Infrastructure standard for DETE voice equipment

requirements and procurement.

10.4 Design Requirements

a) This section contains requirements for architects, engineers and telecommunications

distribution designers regarding DETE procedures for ICT cabling projects. This applies

to projects that entail primarily telecommunications distribution work (such as

telecommunications distribution infrastructure replacement projects) as well as to

architectural projects and other work (such as a new building or campus) that involve

telecommunications distribution design.

b) This section is not intended to supersede the requirements in the State of Queensland

Architects Act 2002 and Professional Engineers Act 2002, but rather to complement

them, providing additional requirements that apply specifically to telecommunications

distribution design projects at DETE facilities.

c) It is intended that the requirements in this section be considered contractually binding for

professional firms providing telecommunications distribution design services.

d) All ICT cabling tender and construction documentation including specification and

drawings shall be endorsed by the DETE ITB Design Authority and DETE Facilities

Project Office (FPO) prior to being issued. The DETE ITB Design Authority or nominated

representative shall respond in writing either endorsing the documentation or advising of

the changes required.

e) In order to achieve successfully designed, constructed and provisioned

telecommunication facilities, it is imperative that the telecommunications distribution

design be incorporated during the preliminary architectural design phase.

f) The Architects & Engineers shall notify the Working Party members of all scheduled

design and construction meetings, with agendas attached, and forward copies of all

meeting notes.

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10.4.1 Design Requirements - Complex Installations

As illustrated in the DETE End-to-End ICT Cabling Management Process (Appendix A1), design

and specification documentation including plans, cabinet layouts, etc., for cabling works

performed in DETE sites shall be submitted to the DETE ITB Design Authority for endorsement.

DETE ITB Design Authority will respond with recommendations.

ICT Cabling works shall not commence on any site without the endorsement of DETE ITB

Design Authority.

All new buildings or floors scheduled for occupation by DETE shall have a fundamental ICT

design plan developed and endorsed by the DETE ITB Design Authority prior to installation.

10.5 Mixed and co-existing ICT Cabling Systems

The decision to proceed with mixed and co-existing ICT horizontal cabling subsystems shall be

determined on a site by site basis at the discretion of the DETE ITB Design Authority or

nominated representative.

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10.6 Future Growth

DETE facilities continually require expansion to meet increasing curriculum delivery demands.

The Architects, Engineers, and Designer shall consider the future growth requirements for the

facility when telecommunications distribution infrastructure is designed for a project. Within the

campus areas affected by the current project(s), the main backbone telecommunications

distribution infrastructure shall be designed and sized to readily accommodate the identifiable

future growth.

a) Following are areas where this design criterion is most significant;

- Horizontal Distribution Systems

- Fibre Optic Backbone Distribution Systems

- Equipment rooms

- Telecommunications Entrance Facilities

b) To determine the size and design of telecommunications distribution infrastructure to

support the future growth, the Designer shall gather and review planning information

about the facility from;

- The Principal Consultant (Architect)

- The Project Manager

- The DETE Facilities Project Co-ordinator

- The DETE ITB Design Authority

- The DETE Facilities Project Office

- The project Electrical Engineer (re: power outlet and circuit co-ordination)

- The project Mechanical Engineer (if required)

- Officers of the Commissioning Body, as necessary

- School nominated representatives (e.g. Principal, ICT Coordinator etc.)

- Regional System Technician and/or Regional Technology Manager

29

c) The Designer shall provide a telecommunications distribution infrastructure pathway

design sized to support the project(s) with the capacity to economically support future

requirements identified from the sources listed above that would obviously utilise the

same pathway or portions thereof. The Designer shall review this information and a

decision shall be made for the design and size criteria for the telecommunications

distribution infrastructure on the project(s) in areas such as:

- Placement of cabling pathways that avoid foundation footprints of future

buildings.

- Size and layout of Equipment Rooms (ER) to accommodate all of the future

growth identified above.

- Design and construction methods used for the ER in the current project that

allows future expansion with the least amount of expense and disruption to the

facility operations.

d) Designs shall take into consideration the usable floor space when sizing pathways,

rooms and spaces not just the immediate installation requirements at the time of the

design.

30

10.7 Required Documentation and Comments

The documentation required for “complex” projects includes, but is not limited to, the following:

a) Estimates for the work at various stages. This is usually forwarded to the project quantity

surveyor. (N.B. The estimate is to also include amounts for the ‘Out of Contract’ active

network equipment, patch cords and telephony equipment required)

b) AutoCAD electronic drawing files. Forwarded to the Project Manager and the

Commissioning Body at various stages for co-ordination and checking:

1) Site plan showing:

i. Location of the building containing the Centre of the Network, CD/MDF

and all of the new buildings

ii. Conduit type and size

iii. The cable and conduit pathways above ground and details of the use of

any walkways or additional supporting structures and an indication if

‘use existing’ or ‘install new’

iv. The cable/conduit and trench pathways under-ground and details of the

locations of inspection pits and an indication if ‘use existing’ or ‘ install

new’

v. Both above ground and underground pathways and details should the

installation contain both above ground and underground components

31

2) Communications Schematic or Single Line Drawing showing:

i. CD/MDF and the Centre of the Network

ii. Cable types

iii. Cabinet/Rack sizes and types for all locations

iv. Network Centre and edge building FOBOT requirements e.g. ‘use

existing’ or ‘install new’

v. Network Centre Cabinet/Rack upgrade requirements e.g. capacity in

existing cabinet for new FOBOT

vi. Room upgrade details if required e.g. the addition of an over

temperature alarm and air conditioning for the Centre of the Network,

increase in size, etc.

vii. Active exhaust, over temperature alarm and/or air conditioning

requirements for edge buildings

3) Layout drawings for all new or refurbished blocks showing:

i. Data room details including size and cabinet dimensions

ii. Data room details indicating the location of the cabinets/racks

iii. Data room cabinet/rack mandatory front rear and side access

clearances and the orientation of the front of the data cabinet/rack

iv. Proposed cabinet/rack layouts including cable management

v. Room diagrams showing data outlet locations including provision for

wireless

vi. Use of floor boxes, skirting duct and service poles including details of

model and brand to be used

vii. Drawing notes including the total number of TO’s in the block

32

4) Completed ‘Request for Budgetary Estimate / Quotation’, available from the

DETE FPO [email protected]

i. Supporting photographs for the ‘Request for Budgetary Estimate /

Quotation’

c) A1 size drawings prepared with a CAD program detailing the work required. (N.B. The

final signed drawings are normally passed to the Principal Consultant (Architect) and

should then be supplied to the DETE FPO for standards auditing purposes.)

33

10.8 Design Review Requirements

a) Typical scope of the design review shall include but not be limited to;

1) Review telecommunications distribution system design:

- for compliance with DETE and Industry standards

- to identify apparent conflicts (routing, electromagnetic interference, etc.)

with other discipline’s designs

- for apparent coordination with telephone service providers or other

utilities

- for general document clarity

- for approval from the manufacturer holding the warranty, where required

2) Review the completed requirements analysis report

3) Review the cutover plans

b) The Design Reviewer shall review the documents according to DETE’s scope of work

and then produce a report.

c) Architects and Engineers working on DETE projects shall first provide a copy of their

requested scope of work to the Project Manager for review and comment.

d) If required, due to non-compliance with the standard, the Architects and Engineers shall

modify their scope of work.

e) The Project Manager may require additional meeting(s) with the Architects and

Engineers to further refine the scope of work.

34

10.9 DETE Topology

A hierarchical star topology is mandated by the QGEA. DETE manages over 1400 networks

state-wide, for that reason the need for standardisation far outweighs the most economical

solution.

Before commencing any proposed ICT works it is vital to be familiar with any other project/works

proposed or being conducted within that site. All cabling infrastructure is expected to be reliable

for its rated and warranted lifetime. To provide adequate performance to support network

equipment both current at the time of installation as well as for at least a further 15 years, co-

existing or proposed projects may need to impact the current SoW.

10.10 Confidentiality

The building project electrical and data designer shall keep confidential all records and

information obtained unless the information is of a public nature. All such records and information

shall be stored at all times in a safe and secure place in order to maintain such confidentiality.

35

11 Installation

11.1 Information for Principal Electrical Contractors

Where the ICT cabling component of a project is included in the main electrical package the

following shall apply:-

1) The principal electrical contractor shall be an Accredited Installer with the ICT cabling

vendor/manufacturer

2) Where the principal electrical contractor is not an Accredited Installer they shall engage

the services of an Accredited Installer for the ICT cabling component of the project

3) The principal electrical contractor shall have responsibility to ensure that the installation

of the ICT cabling complies with the DNIPS

11.2 Information for ICT Cabling Contractors and Subcontractors

ICT cabling contractors and subcontractors shall comply with the following:-

1) The ICT cabling contractor/subcontractor shall be an Accredited Installer with the

vendor/manufacturer supplying the ICT cabling product for the project

2) The ICT cabling contractor/subcontractor shall comply with all requirements contained

within the DNIPS Part B cabling standard

3) The ICT cabling contractor/subcontractor shall install all elements of the ICT cabling

system as detailed in the design/SoW. Where conflict arises the issue shall be raised

with the appropriate person responsible for the works being undertaken

4) Where detailed in the design/SoW the ICT cabling contractor/subcontractor shall install

network active equipment

5) The ICT cabling contractor/subcontractor shall complete the DETE ICT Works

Completion Advice Form (Appendix A5) and submit it to the DETE Facilities Project

Office

36

12 Final Documentation

Handover - practical completion shall be provided as follows:

- Unless otherwise specified, the Contractor shall, within five (5) business days of

practical completion of the cabling at a site, provide to the DETE FPO all the cabling

documentation.

- Unless otherwise specified, the Contractor within ten (10) business days of practical

completion of the cabling at a site shall provide to the ICT Cabling manufacturer, in

accordance with the warranty requirements, all the necessary documentation to enable

the issue of the Manufacturers’ Performance Warranty directly to the DETE FPO.

12.1 Submission and Storage

a) For all cabling work undertaken on DETE sites, the following shall be sent to the DETE

FPO at the practical completion of the works:

1) The test results in native format and database format

2) As-built floor plan/s

3) Warranty certificate from the manufacturer covering all ICT cabling for a

minimum of twenty (20) years

4) DETE ICT Works Completion Advice Form (TCA1) - Refer to Appendix A5

5) Telecommunications Cabling Advice TCA2 form, if required

6) Re-certification of any fire-rated penetrations

7) DETE ICT Cabling Design & Completion Acceptance forms (Appendix A2 & A3)

b) The FPO Project Manager shall submit / upload the aforementioned documentation to

the Department’s internal document record management system.

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12.2 Test Results

a) Test results shall be provided as detailed in DNIPS Part B, Section 17 Field Testing of

Cable

b) Test results for all outlets shall be provided to the customer. Outlets that originally failed

a test before being fixed and retested successfully shall be documented and provided to

the customer

12.3 As-built Floor Plan

a) As-built Floor Plans shall be provided as detailed in DNIPS Part B, Section 18.2 “As-Built” Drawings and Handover Documentation

b) Floor plans with telecommunications outlet locations and numbering shall be provided in

AutoCad format.

c) The FPO shall submit / upload to the Department’s internal document record

management system.

12.4 Warranty Certification

a) The accredited installer is responsible for ensuring

1) The manufacturer provides a warranty covering all system components, system

performance and labour for a period of not less than twenty (20) years.

2) An electronic copy is to be forwarded to the DETE FPO Project Manager. The

electronic copy will be stored the Department’s internal document record

management system and the original sent to the customer.

38

12.5 Post Installation Review and Approval

a) The final handover documentation submitted upon completion shall be thoroughly

checked against the ICT cabling design/SoW provided by the ICT cabling project

manager and/or coordinator

b) To ensure that the completed installation works have followed the initial working party

ICT Cabling Design Plans, taking into account any future growth expectations, and

formally representing compliance to the relevant DETE DNIPS specifications, the ICT

cabling project manager, and/or coordinator, shall be responsible for ensuring that all

working party stakeholders formally “Acknowledge & Accept” the final handover

package. The working party shall complete the ICT Cabling Completion Acceptance

form (Appendix A3).

13 Appendices

39

Appendix A1 - End-to-End ICT Cabling Management Process

40

Appendix A2 - ICT Cabling Design Acceptance

Department of Education, Training & Employment

IMPORTANT INFORMATION:

This Cabling Design Acceptance Sign-Off is a

mandatory document and it must be completed by the

relevant working party representatives.

Document Purpose

The purpose of this document is to ensure that any proposed ICT cabling design plans (in the

Pre-Construction Design stage), have explicitly had consultation with, and input from the

appropriate “working party” representatives, taking into account any future growth expectations

and unique requirements at the relevant DETE facility.





Simple Complex








41

The information/artefacts required to support any formal working party acknowledgement shall

be supplied within the ICT Cabling Design Plans package and/or ICT Cabling Practical

Completion Handover package. These packages are identified in the list below:

- Site & Location Layout Details

- Scope of Works Summary

- ICT Cabling Design Drawings

- Signed Design Acceptance Form (this form)

Formal Acknowledgement & Acceptance

By signing below, each signatory formally acknowledges and accepts at the appropriate stage

boundaries, particularly at Design, that they have been consulted throughout the design process,

and that the proposed works is appropriately compliant with both the Australian Standards

(AS/NZ:S009), and the relevant DETE DNIPS specifications requirements.

School/Site Representative (Principal, BSM, etc.)

Delegate: Date:

Signature:

DETE Facilities Project Office (Manager, Coordinator)

Delegate: Date:

Signature:

42

DETE Regional Technology Representative (RTM, RST)

Delegate: Date:

Signature:

DETE ITB Design Authority (Network Design)

Delegate: Date:

Signature:

External Project Management

Delegate: Date:

Signature:

Principal Architecture Consultant

Delegate: Date:

Signature:

Electrical/Mechanical Engineer

Delegate: Date:

Signature:

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44

Appendix A3 - ICT Cabling Completion Acceptance



This Cabling Completion Acceptance Sign-Off is a

mandatory document and it must be completed by the

relevant working party representatives.

Document Purpose

The purpose of this document is to ensure that the subsequent works completed following the

design stage, are formally acknowledged as “Accepted” by the appropriate “working party”

representatives, taking into account any future growth expectations, and formally representing

compliance to the relevant DETE DNIPS specifications, within the Practical Completion stage.





Simple Complex








45

The information/artefacts required to support any formal working party acknowledgement shall

be supplied within the ICT Cabling Design Plans package and/or ICT Cabling Practical

Completion Handover package. These packages have been identified in the matrix below:

- Site & Location Layout Details

- Scope of Works Summary

- ICT Cabling Design Drawings

- Signed Design Acceptance Form (this form)

- ICT Cabling “As-Built” Drawings

- ICT Cabling “As-Built” Photos

- Details of DNIPS Exception Approvals, if required

- Signed Completion Acceptance Form (this form)

Formal Acknowledgement & Acceptance

By signing below, each signatory formally acknowledges and accepts at the appropriate stage

boundaries, particularly at Design and at Practical Completion, that they have been consulted

throughout the design process, and that the ICT cabling construction and installation works is

appropriately compliant with both the Australian Standards (AS/NZ:S009), and the relevant

DETE DNIPS specifications requirements.

School/Site Representative (Principal, BSM, etc.)

Delegate: Date:

Signature:

DETE Facilities Project Office (Manager, Coordinator)

Delegate: Date:

Signature:

46

DETE Regional Technology Representative (RTM, RST)

Delegate: Date:

Signature:

DETE ITB Design Authority (Network Design)

Delegate: Date:

Signature:

External Project Management

Delegate: Date:

Signature:

Principal Architecture Consultant

Delegate: Date:

Signature:

Electrical/Mechanical Engineer

Delegate: Date:

Signature:

47

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48

Appendix A4 - Minimum Provision of Telecommunication Outlets for School Spaces

DETE Space TO Allocations per Space Additional TO Allocations

per Space for Wireless

Primary General Learning Area Min 9 x dual TOs [total 18 TOs] Min 2 x dual TOs (1 x ceiling +

1 x wall mounted)

Secondary General Learning

Area

Min 12 x dual TOs [total 24 TOs ] Min 2 x dual TOs (1 x ceiling +

1 x wall mounted)

Computer General Learning

Area

Min 18 x dual TOs [total 36 TOs ] Min 2 x dual TOs (1 x ceiling +

1 x wall mounted)

Special Purpose Area

[e.g. Science, Music, Home

Economics, etc.]

Min 9 x dual TOs [total 18 TOs] Min 2 x dual TOs (1 x ceiling +

1 x wall mounted)

Preschool/Prep and

Kindergarten Areas

Min 9 x dual TOs [total 18 TOs] Min 2 x dual TOs (1 x ceiling +

1 x wall mounted)

Resource Centres – Student

Computer Area

Min 18 x dual TOs [total 36 TOs]

6-way Multi User

Telecommunication Outlets

(MUTOs) may be specified in lieu

of dual TOs.

Min 2 x dual TOs per class

space (approx. 30 students per

class)

Resource Centres - Loan Desk

Area

Min 4 x dual TOs [total 8 TOs] Min 1 x dual TO per 5 staff

members

Staff Space Min 2 x dual TOs per staff

member using the space

Min 1 x dual TO per 5 staff

members

Halls Min 1 x dual TO per building entry

for POS

Min 1 X dual TOs for catering for

POS

Min 5 x dual TOs for the stage

area

Min 4 x dual TOs (2 x ceiling +

2 x wall mounted)

Tuckshop or Canteen (school

food preparation areas)

Min 1 X dual TOs for POS

Min 1 X dual TOs for Phone/Fax

Min 1 X dual TOs for EFTPOS

Min 2 x dual TOs (1 x ceiling +

1 x wall mounted)

Administration Areas Min 2 x dual TOs per staff

member using the space


members

49

DETE Space TO Allocations per Space Additional TO Allocations per

Space for Wireless

Senior Administration Officers:

- Principal / Deputy Principal

- Business Services Manager [or

equivalent]

- Min 3 x dual TOs

- Min 4 x dual TOs


members

Office Administration/Reception

Areas:

- Per Administration Officer

- Additional Generic

Requirement per Area

- Min 2 x dual TOs

- Min 3 x dual TOs


members

50

Appendix A5 - ICT Works Completion Advice Form

Ordering Officer Name: Project (SCIP/SDW/CWP etc.):

Address:

City: State: Post Code:

SITE: SITE ID: INC. NUMBER:

Address:

City: State: Post Code:

Phone: Job #

Status of Call: New or Warranty (Please circle)

Access Keys Supplied ( Yes / No ) Access Keys Returned( Yes / No ) Provided To:

School BEMIR Consulted: WAAP Issued: WAAP Returned:

ACTUALLY INSTALLED

Block Name

New Cabinet / Upgrade

(e.g. 12RU)

Switchboard Upgrade Yes / No

Power Rail

Patch Panel Dual Data Outlets (DDO)

Double GPO

RCD Cable

Minder Cat 5e Cat 6 Cat 5e Cat 6

Single (E.G.

VOIP)

Repair

TOTALS

ADDITIONAL INFORMATION / CHANGES FROM SCOPE OF WORKS (SOW)



This Project Completion Advice Sign-Off is a mandatory document

and it must be completed by the installing Vendor/Sub-Contractor.

Failure to satisfactorily complete all relevant areas with correct information may result in significant delays in processing invoices.

51

CABLING INSTALLATION & TESTING

(Fibre Optic)

BLOCK CABLING RUN FROM: BLOCK CABLING RUN TO: CORES TERMINATED APPROX DISTANCE

Additional Information:

CABLING INSTALLATION & TESTING

(Copper e.g.10-Pair etc.)

BLOCK CABLING RUN FROM: BLOCK CABLING RUN TO: PAIRS TERMINATED APPROX DISTANCE


VOIP INSTALLATION (IF APPLICABLE)

20 PAIR VOICE TIE CABLE INSTALLED FROM MDF TO CABINET (BLOCK)

COMPLETED YES /NO

NOT APPLICABLE


ACTIVE EQUIPMENT INSTALLED & TESTED

PATCH / FLYLEADS DELIVERED

1 Metre 2 Metre 3 Metre

COLOUR Blue Green Yellow Blue Green Yellow Blue Green Yellow

CAT 5E UTP PATCH LEADS

CAT 6 UTP PATCH LEADS

LC/LC LC/SC LC/MTRJ SC/MTRJ ST/MTRJ ST/SC ST/LC

FIBRE PATCHLEAD OM1

FIBRE PATCHLEAD OM3

FIBRE PATCHLEAD OS1


52

Location Product Description Product Code Serial # MAC

Address IP Address

Warranty Type

Warranty Start Date

Install Date


ACTIVE EQUIPMENT RELOCATED

Block From Block To Product Description Serial # MAC Address IP Address

CERTIFICATION OF TESTING PERFORMED (ACTIVE EQUIPMENT)

I, ……………………………………………., hereby certify that the Active Equipment installed described in this form has been installed and all network connectivity is operational. Network Operations Contact (NOC) Number is 1800 680 445 (Press ‘8’ to access the hidden menu, then ‘5’ to be forwarded directly to the NOC). Ensure you quote INC# and write down NOC operator’s name.

Date: Network Operations Contact: Installer Signed:

INC Number # Issues:

CERTIFICATION OF COMPLIANCE (CABLING)

53

ICT CABLING COMPLETION ADVICE FORM

Item # Description Completed

Y N N/A

1 Horizontal Cabling Installation

Pathway installation complies with DNIPS

Cable installation

Patch panel installed and labelled

Faceplates/TOs installed and labelled

Installation tested and compliant to relevant Class

TO for Wireless AP installed to DNIPS specifications

Patch and work area cords for new TOs provided

2 Equipment/Telecommunications Cabinet

Cabinet installed as per Scope of Works

Cabinet secured in location

Cabinet labelled to DNIPS

Cabinet connected to protective earth

Cabinet clearances comply with DNIPS

Cable Register book left in cabinet

3 Optic Fibre Backbone

Backbone pathway complies with DNIPS (no handholds/correct saddle spacing)

FOBOTs installed in cabinets as per cabinet layout detail drawing

Fibre Optic Cable slack left in cabinet as per DNIPS

DNIPS specifications regarding FOBOT adhered to, eg. (Dust caps fitted, Velcro ties uses, cable tray correctly

installed) etc.

Cable and FOBOT labelled

Crossover termination implemented

Cable tested

4 Voice Backbone

Cable pair count as per Scope of Works

Over Voltage Protection installed

Record books supplied and completed for both terminated ends

5 Handover & Documentation

As Built drawings completed

Record books completed

54

ACMA TCA-1 form completed

Test results supplied in native format (.lkw)

Vendor warranty and certification application completed and submitted

I, ……………………………………………., hereby certify that the telecommunications cabling work described in this form was performed or supervised by a

Registered Cabler in accordance with the Cable Provider Rules and has been completed and complies with the DETE Network Infrastructure Procedures & Standards (DNIPS).

Signed:

Registration Number: Company:

CERTIFICATION OF TESTING PERFORMED (CABLING)

TCA FORM

I, ……………………………………………., hereby certify that the telecommunications cabling work described in this form was performed or supervised by a Registered Cabler in accordance with the Cable Provider Rules and has been completed and complies with the Telecommunications Act 1997 and the

AS/CA S009:2013 ( wiring rules).

Signed:

Registration Number: Company:

CERTIFICATION OF TESTING PERFORMED (ELECTRICAL)

ELECTRICAL WORKS

I, ……………………………………………., hereby certify that the electrical work described in this form has been tested in accordance with the prescribed

procedures and that such work complies with the requirements of the Electrical Act 1994 and the electrical installation has been connected to supply

Signed:

Licence Number: Company:

FINAL SIGN OFF (SATISFACTORY COMPLETION OF ALL WORKS)

School Representative E.G. Principal / BSM

Print Name: Signed: Date:

Contractor: Print Name: Signed: Date:

Company: Print Name: Signed: Date:

CUSTOMER FEEDBACK (SATISFACTORY COMPLETION OF ALL WORKS)

VERY SATISFIED �� SATISFIED �� DISSATISFIED �� VERY DISSATISFIED ��
