Richard S. Dillard, PMP (6 Black Belt) rdillard@dillardpartners.com 313-268-6855 http://www.linkedin.com/in/rsdillard

Success at the Speed of LeadershipTM Award-winning Performance Solutions Executive who really enjoys helping companies improve quality, productivity, and competitive position. Domestic and international experience includes designing, developing, and implementing business turnaround, organizational/ workforce development, and operations excellence programs for the outsourcing (BPO/HRO), manufacturing, and healthcare industries. Consistently recognized by senior leaders, peers, and clients for innovative, high-touch, best-shore program delivery.

Organizational, Process, and Human Capability...Delivered!

Professional Goal/ Aim To continually make prosperous differences in our World by helping organizations build and sustain capital, supported by the following objectives: Create high-quality, productive, and sustainable relationships with internal and external customers

(continual growth through relational capital), Develop and deliver innovative, best-in-class products and services through a dedicated, fully-engaged,

and empowered workforce (continual innovation through human capital), and Hardwire lean, agile, and robust business processes through a highly-constructive culture for the relentless

pursuit of excellence (continual improvement through structural capital).

Professional Achievements • Led BPO service delivery for end-to-end Workforce Development implementation at $88B healthcare

organization, producing more than $800,000 of incremental revenue and cost savings, numerous service awards from client, and recognition from senior account leadership for building a lean, best-shore, high-performance delivery team in 3 countries.

• Awarded federal Earmark Grant Project for Organizational Culture and its IMPACT on Advanced Manufacturing Techniques through Schoolcraft College Business Development Center.

• Facilitated numerous Six Sigma projects to improve solution delivery cycle time for $400-million BPO program, resulting in a direct savings of $500,000 annually in purchasing cost on a major Automotive OEM account.

• Designed numerous competency and performance-based initiatives to improve people, process, and technology performance, reducing costs from $1.8-million to $460,000 for a large processing facility.

Richard S. Dillard, PMP (6 Black Belt) rdillard@dillardpartners.com 313-268-6855 http://www.linkedin.com/in/rsdillard