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In this webinar, we unpack the di!erent stages of network transformation that enterprises across the

Globe suddenly had to reckon with as COVID-19 forced businesses to adopt “work from home” across their

workforce, and strategies to help successfully navigate this rapid sea change in how the world does business.

WFH: How to ensure end users stay connected 1

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WFH: How to ensure end users stay connected 2

A rapid switch to ‘work-from-home’ comes with it’s own unique set of challenges for ensuring that your critical applications, VPN, and business services are accessible

and working well for remote users.

AppNeta's VP of Product Sean Armstrong and Principal Solutions Consultant John Tew!k have been listening to customers and understand the struggle intimately,

and share here how you can tackle these key consider-ations and set your network management team up for

long-term success.

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WFH: How to ensure end users stay connected 3

John Tew!k has over 15 years experience working with networks, systems and at software companies. With a background in network technology and a passion for

solving problems, he gets to do both every day at AppNeta.

Sean Armstrong has been in product management at AppNeta for twelve years and in the industry for over twenty. As vice president of products, Sean revels in

taking deep network information and making it inter-esting and digestible to businesses.

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WFH: How to ensure end users stay connected 4

Prior to COVID-19, assisting companies with network transformation was one of the major activities at

AppNeta. Companies transitioning workloads to the cloud, deploying SD-WAN and DIA architectures, and adopting new UC services were the order of the day.

The vast majority of the time this was done from corpo-rate o!ces to a hybrid environment of data centers,

public cloud and SaaS services.

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WFH: How to ensure end users stay connected 5

With COVID-19, the major change has not been where the apps are hosted, but rather how the users are

accessing them, as employees are entering the network from their home o!ces, over their residential

internet connections. In short, we’re hearing from companies that there are two key areas that require

monitoring: The workstations themselves, which many companies often have in place, and the application

delivery networks, which is a huge unknown to pretty much every customer in this WFH transition.

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WFH: How to ensure end users stay connected 6

While we’ve been working with our customers to help adapt their strategies, we’ve been observing that their e!orts seem to align with 3 common stages. The "rst

stage is response mode, the next is about understand-ing performance of these new network architectures

and getting to the bottom of what is causing ongoing degradation, while the third stage is really accepting

that this is the new normal.

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WFH: How to ensure end users stay connected 7

As your users have abruptly transitioned to WFH, you’ve likely beehave been challenged to solve prob-

lems they have likely never considered before. The key here is to triage the systematic problems, ensuring that key infrastructure and services are working properly for

the majority of users, and then addressing one-o! issues as resources allow. A common refrain at this

point is the mantra of “Grant me the serenity to control the parts of the network that I can, and accept the

parts that I can’t...” but gaining that required visibility is key to long term success.

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WFH: How to ensure end users stay connected 8

Critical in identifying these blind spots is that not all applications will be accessed the same way. Most

companies we work with are in some phase of transi-tion from internal and co-lo hosted applications to

Cloud and SaaS, and this dual nature means that both the DIA network paths, and VPN network paths need to

be monitored.

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WFH: How to ensure end users stay connected 9

After you’ve done your best to “stop the bleeding” associated with Stage 1, you need to start actually

putting some resolutions in place that go above and beyond “triage.” This includes deploying new technolo-gies and undergoing some thoughtful network rearchi-

tecting in critical areas to help make management easier now that the immediate network “!res” have

been put out.

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WFH: How to ensure end users stay connected 10

Because you’re starting to talk about End User Experience, you’re looking at cohorts of users who may

have nothing to do with the VPN. For instance, moni-toring for cloud-dependent UC applications may be

more important for users working in customer support than tracking VPN access back to network hubs. On the

!ip side, IT may want to have at least regional geo-graphic representation of performance to VPN gate-

ways and concentrators, as well as a reasonable sample of the major ISPs that end users are depending on as

part of this application path.

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WFH: How to ensure end users stay connected 11

Stage 3 is where you look to optimize processes with a systematic approach, getting out of the reactive mode

of operation into the proactive, detecting problems before users call in. This requires that you think

through future projects not just from a traditional o!ce perspective, but also through the lens of these

remote users: How are you going to balance these needs to ensure the access and performance of services,security of your data, and adherence to

compliance regulations?

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WFH: How to ensure end users stay connected 12

One key area that needs consideration is investments in data security for distributed, hybrid environments. The key elements of O!ce level VPNs into cloud VPC

deployments through services like Express Routes are still important, but with a large portion of users remote

options for securing these remote users through SSL VPNs and CASB services like ZScaler z-app need to be

part of the plan from the start.

These services are required for security, but the combi-nation of them with DIA networks and 3rd Party appli-cations like IaaS cloud and SaaS require that you think

about how you will instrument to "nd and "x issues that may never traverse your infrastructure. These new

challenges require new tooling.

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WFH: How to ensure end users stay connected 13

Now that you have an understanding of how the enterprise as whole is impacted by this sudden and rapid network transformation, it’s important to now

understand how individual user groups are impacted at each stage of the transition.

Knowledge workers, for instance, leverage a completely di!erent toolset than customer care workers, and will

need to leverage di!erent networking solutions to assure the performance of the tools they use to drive

business.

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WFH: How to ensure end users stay connected 14

With enterprise networks decentralizing and evolving rapidly, arming IT with a complete picture they can

take action on is essential. Our platform combines four dimensions of monitoring data—network paths,

packets, web/URLs and !ow—that give centralized IT a local perspective into end-user experience, regardless of where IT resides. All of this is done without impact-

ing network capacity, and with the ability to scale from 10 to 10,000 endpoints as customers grow.

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WFH: How to ensure end users stay connected 15

As much as we’ve covered here today, we’ve really only scratched the surface. Network transformations are

never fully complete, and as we’ve all learned recently, you need to be ready to change strategies in an

instant.

You can only keep up if you’re armed with comprehen-sive visibility that combines active and passive moni-

toring so that enterprise IT teams can attack issues before they impact end users. AppNeta is the only

solution that can deliver visibility across your entire network, so that your teams can stay connected

regardless of where your users are located.