NetZtouch 7800 - GoPrint Technical Support

© 2018 ITC Systems. All rights reserved. | NetZtouch 7800 Configuration 1

NetZtouch 7800

Copy and Print Release

Terminal

Last update 10/2018

Firmware 00.05.38

GoPrint version 4.2.2


Contents

Overview ............................................................. 3 Power on the Unit .................................................. 4 Logging into the Unit ............................................. 5

Terminal Setup ..................................................... 6 Enter Terminal ID ............................................. 7 Network Setup ...................................................... 8 DHCP/Static IP Configuration ............................. 8 GTX Server IP Address ...................................... 9 Server Protocol ................................................ 9 Patron Entry Modes .............................................. 9 Keypad User Name ......................................... 10 Keypad Pin .................................................... 10 GoPrint Configuration ......................................... 11

Confirming Connection ........................................ 14 Testing Configuration .......................................... 15 Multiple Purses .................................................... 19

Contactless Cards ................................................ 21 Card Swipe Authentication .................................... 22 NetZcom Card Swipe Authentication ....................... 26 Firmware Upgrade ............................................... 31

Troubleshooting .................................................. 32


Overview

To conduct a transaction, users are prompt to enter their Quota account ID and password

at the on- screen keyboard. When authenticated, user’s print jobs are displayed along

with their available purses and balance.

Note: Currently, the NetZtouch 7800 is only supported in authenticated

environments. Contact support for future release date for unauthenticated users.

Important: Prior to completing the following steps it is assumed the GoPrint Quota

system has been previously configured. For additional information refer the Quota

Quick Start Guide.

Configuration Overview

Required Port:

The GTX server needs to communicate to the NetZTouch device over incoming port 7768

Programming the Unit:

1. Network the unit and assign an IP address

2. Enter the IP address of the GoPrint server

3. Enter a unique Terminal ID for each device

4. Enter the GTX server port 7768

5. Enable User authentication method

GoPrint Configuration:

1. Create a Profile for each device

2. Provide the IP address

3. Provide the terminal ID

4. Assign each unit to the proper PayPoint and Purse!


NetZtouch 7800 Programmed Settings

Note: Required settings are highlighted in Red

Power the Unit

The unit doesn’t provide an on/off switch, to power on/off simply plug in the power

adapter.

Step 1- LOGGING INTO COMMAND MODE

To initiate Administration Mode touch the bottom left corner of the screen followed by the bottom right, bottom left again, then bottom right again until the keyboard Icons appear

and the password prompt is displayed.


At the Admin Login screen:

1. Enter Password: 7800

2. Press Enter

The main Setup screen appears:

Select Terminal Setup


Step 2 – TERMINAL SETUP

Language - No need to change - English

Date/TIME – Enter the current date and time

Color Scheme - Leave default settings: Light

Copier Type - Leave default settings - NONE

Terminal ID – Change!

Enter a unique Unit ID number for each terminal using the keypad. The recommended

format > 000001, 000002, 000003, 000004

Hint: the system manually adds the preceding zeros

Note: the ID number is used for transaction tracking and report gathering


Vendor ID - Default

Enable Key Beeps – Optional, change if noise caution zones are in use.

Account Length Validation - Default

Display Charges - Default

Display Host Balance - Default

Display Host Time – Default

Issuer Code - Default

Maximum Account value – Default


Step 3 – NETWORK SETUP

Important: Write down the assigned IP address as it will be needed later while

configuring the unit in GoPrint.

Use DHCP for IP?

Note: DHCP is enabled by default. It’s recommended to assign a static IP address

Hint: When obtaining a DHCP IP address, you will need to reboot the device, (Shut

off the power switch) for it to connect to the DHCP server and obtain an IP address.


TERMINAL IP - (Optional) skip if using DHCP

GATEWAY IP – Skip if using DCHP

Enter the Gateway IP Address using the keypad, in the format: ### . ### . ### . ###

. (Optional) – used when configuring a static IP Address.

NETMASK – Skip if using DCHP

Enter the Netmask Address using the keypad, in the format: ### . ### . ### . ### .

<ENT>

SERVER IP – Required!

This must be the IP Address of the GoPrint GTX server!

Enter the Server IP Address using the keypad, in the format: ### . ### . ### . ###

SERVER PROTOCOL – NETZ

Step 4 – PATRON ENTRY MODES

Configure the required user Login prompts and

multiple purse section.


Keypad Card Number - Disabled

Keypad User Name - Enabled

PIN Required - Enabled

Account Selection List - Disabled (optional). Enable if users are assigned to multiple

print funds or purses)


Step 4 – GOPRINT CONFIGURATION

ALL devices must be assigned to a previously configured Quota Pay Method and

associated with Quota user accounts as defined in the appropriate User Class. For

complete details on Quota Pay Methods and Quota user configuration refer to the Quota

Quick Start configuration document or the Control Center Help section.

1. – Ensure a Quota Pay Method is configured

2. Ensure the Pay Method is enabled at a PayPoint


3 - ADD A NETZCOM DEVICE

Enter the required Device Settings

GENERAL

Name: Create a user-friendly name to help identify the device. A short name based

on the physical location the most effective. The name is captured under GoPrint

reports to provide individual results by device.

PayPoint: select the proper PayPoint

Ref No: (optional field for additional data e.g. Department name)


TERMINAL SETTINGS

Model: NetZtouch 7800 Terminal

Terminal ID: enter the ID created when programming the device

IP address: enter the assigned IP address

Session Timeout: leave default

AUTHENTICATION SETTINGS

Leave default settings – used only for customizing card swipes


PAYMENT SETTINGS

Pay Method: Select Quota

Allow Credit: (Optional, is used with a credit limit system)

Click: Save Repeat for each device

Important: this setting MUST match the setting at your User Class Pay Methods. If

not, users will not be able to authenticate to their Quota account. Refer to the

troubleshooting section for additional information.

Confirm Successful Communicating Confirm GoPrint is successfully communicating to the device by navigating to the about

tab and under the Connections – NetZtouch Devices section your connected devices appears:


Test the System Step 1 – Send a test print job Step 2 - Log into the device


Enter Username:

Enter PIN:


Your print job listing appears:

Hint: the Copy Ready screen appears if print jobs do not exist for the logged in user

Highlight your print jobs until the green bar appears:


Once highlighted, a user’s Balance and print job Cost appears. At this point, users can delete unwanted jobs or continue with the transaction by selecting Print.


Multiple Account Selection (Purses) When multiple purses exist, and enabled at the device settings, users can choose from

multiple accounts or select the default of Automatic to allow the system to deduct the funds.

Patron Entry Mode Account Selection List- Enabled


GoPrint Multiple Purse Configuration


Contactless Card Configuration

1. Select Contactless Card Setup

2. Contactless Type HID 125Khz


3. Select HID 125Khz

Card Number Swipe Authentication This feature allows users to manually enter a student card number or swipe a card for

authentication therefore bypassing the need to enter a password. The card number must be present in the users Quota account.


Card number Must exist under the Card No field

Swipe card only

User can enter their card number or swipe it


Card Swipe Authentication Connector



Multiplan with 7800 and Card Swipe

Authenticated Environment

The following instructions assume users log in with a domain account that matches the Multiplan

NetID which allows for print job username to Multiplan NetiD. If not, then the web client popup must

be installed and a NetZcom Standard Authentication Connector configurated to allow for print job

username matching.

Configure a Netzcom Card Swipe Authentication Connector

Accounts – Authentication Connectors

Add a Card Swipe Authentication Connector


Select NetZcom

Enter the required Multiplan connection information

User Import:

Primary: Select Network ID as Account ID

Secondary: Card-Number as Account ID

GoPrint will query the Primary matching first, and if not found, queries the Secondary and the corresponding

Quota account is created based on the results and populated in the Quota Account ID field.


PayPoint Settings

Important: it’s assumed the NetZcom Payment Connector was previously created based on the initial

Multiplan configuration instructions.

User Class: Check the User Class associated with the Multiplan Purse

Payment Connector – Select the Multiplan Payment Connector

7800 Settings

Pay Method: select Multiplan Purse

Important: do not select Passthrough Mode!

Passthrough mode is designed for vending devices such as the Laundry Master or 7880. If selected,

authentication to Multiplan is successful and a Quota account created in GoPrint but print jobs aren’t found

because the Multiplan query performs a card number to card number matching and doesn’t match the print job

user name to a Multiplan NetID.


Successful Card Swipe Authentication LDAP driven user account currently doesn’t exist – no print jobs Account is created and Scheduled Quota applied LDAP Auth for ldap Creating user CN=rick tadra,CN=Users,DC=campususa,DC=edu from LDAP

source 'studentscard' with accountId=rick and refNo=null Adding user rick to class 'Default User Class' based on external authentication source

Posting transaction #1577 consisting of 2 ledger entries [debits=10.00, credits=10.00] Reset/Accrue Quota For Purse 20 completed. Authenticated user via LDAP

Account Balance : free prints $ 10.0 netZtouch terminal 00001 getting print jobs

netZtouch terminal 00001 closing session

Successful Card Swipe Authentication LDAP driven user account currently exists – no print jobs LDAP Auth for ldap

LDAP Auth for ldap NetZcom device at IP/MAC 00:00:5E:D0:CF:90 is not configured

netZtouch terminal 00001 opening session netZtouch terminal 00001 getting balance Authenticated user with internal authentication.

Account Balance : Allowance $ 0.0 Account Balance : free prints $ 0.0

netZtouch terminal 00001 getting balance Authenticated user with internal authentication. Account Balance : free prints $ 0.0

netZtouch terminal 00001 getting print jobs netZtouch terminal 00001 closing session


Successful Card Swipe Authentication – PrinterOn Web Print PrinterOn Web Print job, user walks over directly to device to swipe and pay for

print job

Account Balance : Allowance $ 0.0 Account Balance : free prints $ 10.0

netZtouch terminal 00001 getting print jobs netZtouch terminal 00001 releasing print jobs ReleaseManager.chargeAndReleaseJobs( userId: rick, printJobKeys: {771})

About to collect payment of 1.20 from user rick at location lab for print jobs {771} Paying for 1 print job at PayPoint payment location lab. Total cost is 1.20 and collected is

1.20 Posting transaction #1578 consisting of 2 ledger entries [debits=1.20, credits=1.20] Agent prepared to release 1 job(s)

+++ Set q20 job 3 to Release Releasing q20 job 3 with position 0

Queue: LibraryBW q20 Job: 3 - Status notification, Status: 0x0 State: Release 1 job released to print server win2012server Debited 1.20 for print jobs from account rick from netZcom device 00001

netZtouch terminal 00001 getting balance Authenticated user with internal authentication.

Account Balance : Allowance $ 0.0 Account Balance : free prints $ 8.8 netZtouch terminal 00001 getting balance

Authenticated user with internal authentication. Account Balance : Allowance $ 0.0

Account Balance : free prints $ 8.8 netZtouch terminal 00001 getting print jobs netZtouch terminal 00001 closing session


Firmware Upgrade From time to time you will need to upgrade the firmware. When asked to do so, obtain the updated firmware from support and download and install the firmware flash utility.

• Obtain the latest firmware from support

• Download and install the firmware update utility and installation guide

Installation and user guide http://www.goprintsupport.com/NetLink_Firmware_Flash_Utility V1.1.4_Rev_1.1x.pdf

Firmware Flash Utility http://www.goprintsupport.com/FirmwareFlashUtility_v1.1.4.zip

1. Launch the firmware utility and follow the directions provided in the Firmware flash

utility PDF

The device will go offline while the firmware is being uploaded and will reboot displaying the updated ITC netZtouch firmware.

Hint: The current version can be displayed under Services tab

http://www.goprintsupport.com/NetLink_Firmware_Flash_Utility%20V1.1.4_Rev_1.1x.pdf

http://www.goprintsupport.com/FirmwareFlashUtility_v1.1.4.zip


Troubleshooting

GoPrint Log Files

To obtain specific error messaging feedback, it’s necessary to review the GoPrint log files.

These files are located under the GoPrint installation directory under the path: \GS4\Logs

The GTX server log file is called the RUN.log and can be opened in Windows Notepad or other text editing software.

Important: For troubleshooting purposes, set the logging to

verbose mode by editing the GS4\goprint.cfg file in Notepad and set verbose=true and restart the GS4 Service

Successful Balance inquiry and transaction (Patron Entry Mode)

netZtouch terminal 1 opening session netZtouch terminal 1 getting balance

Authenticated user student1 with internal authentication. netZtouch terminal 1 getting print jobs netZtouch terminal 1 releasing print jobs

ReleaseManager.chargeAndReleaseJobs( userId: student1, printJobKeys: {299}) About to collect payment of 0.10 from user student1 at location library for print jobs

{299} Paying for 1 print job at PayPoint paypoint location library. Total cost is 0.10 and collected is 0.10

Posting transaction #77 consisting of 2 ledger entries [debits=0.10, credits=0.10] Debited 0.10 for print jobs from account student1 from netZcom device 1

Successful Authentication at Web Client for Quota user (Account ID username)

Authenticated user rick with internal authentication.

User rick at address 0:0:0:0:0:0:0:1 has logged in.

Setting GoPrint account ID for administrator @ win2012server to rick

Setting GoPrint card number for administrator @ win2012server to 1530950

Setting GoPrint account ID for administrator @ win2012server to

Setting GoPrint card number for administrator @ win2012server to

User rick at address 0:0:0:0:0:0:0:1 has logged out.


Followed by successful login at 7800 and print job release (Card Swipe Authentication)

netZtouch terminal 000001 getting balance

Authenticated user with internal authentication.

Account Balance : free prints $ 10.0

netZtouch terminal 000001 getting printobs

netZtouch terminal 000001 releasing print jobs

ReleaseManager.chargeAndReleaseJobs( userId: rick, printJobKeys: {696})

About to collect payment of 0.10 from user rick at location lab for print jobs {696}

Paying for 1 print job at PayPoint payment location lab. Total cost is 0.10 and collected is 0.10

Posting transaction #1501 consisting of 2 ledger entries [debits=0.10, credits=0.10]

Agent prepared to release 1 job(s)

+++ Set q20 job 7 to Release

Releasing q20 job 7 with position 0

Queue: LibraryBW q20 Job: 7 - Status notification, Status: 0x0 State: Release

1 job released to print server win2012server

Debited 0.10 for print jobs from account rick from netZcom device 000001

Successful Web Client Card Number Login MagSwipeCardReader ] Parsed card swipe data '1530950' using track 2 field 0 and

found '1530950' Attempting Web Client signin for user WebClient Card

Authenticated user WebClient Card with internal authentication. User rick at address 0:0:0:0:0:0:0:1 has logged in.

Setting GoPrint account ID for administrator @ win2012server to rick Setting GoPrint card number for administrator @ win2012server to 1530950

Followed by successfully card swipe authentication and payment at 7800

netZtouch terminal 000001 getting balance Authenticated user with internal authentication. Account Balance : free prints $ 9.9

netZtouch terminal 000001 getting print jobs NetZcom device at IP/MAC 00:00:5E:D0:CF:90 is not configured

netZtouch terminal 000001 releasing print jobs ReleaseManager.chargeAndReleaseJobs( userId: rick, printJobKeys: {720}) About to collect payment of 0.10 from user rick at location lab for print jobs {720}

Paying for 1 print job at PayPoint payment location lab. Total cost is 0.10 and collected is 0.10

Posting transaction #1526 consisting of 2 ledger entries [debits=0.10, credits=0.10]


Agent prepared to release 1 job(s) +++ Set q20 job 8 to Release

Releasing q20 job 8 with position 0 Queue: LibraryBW q20 Job: 8 - Status notification, Status: 0x0 State: Release

1 job released to print server win2012server ]Debited 0.10 for print jobs from account rick from netZcom device 000001 NetZcom device at IP/MAC 00:00:5E:D0:CF:90 is not configured

netZtouch terminal 000001 getting balance Authenticated user with internal authentication.

Account Balance : free prints $ 9.8 netZtouch terminal 000001 getting balance Authenticated user with internal authentication.


Incorrect Password Entered terminal 1 getting balance

Authentication failed for user student1

An error occurred while netZtouch terminal getting balance: netZcom device get balance failed with

error:

netZcom device get balance failed with error: at

Error: An error occurred while the NetZtouch Termin

Cause: user typed in the incorrect password

or


Cause: The Quota Purse isn’t enabled at the PayPoint and at the 7800 Profile. netZtouch terminal 212121 opening session




netZtouch terminal 212121 getting print jobs

netZtouch terminal 212121 adding balance

An error occurred while netZtouch terminal adding balance: No active login session

.netzcom.NetZcomException: No active login session

NetZcomDevice.getPurseBalance(NetZcomDevice.java:174)

Edit your PayPoint – Financial tab

and check the required Quota purse


Navigate back to the Device profile to ensure Pay Method Quota purse radio button is selected

Should look like this:

Error: Offline not Authorized

Cause: GTX server IP address was not entered correctly

Or Cause: the NetzTouch IP address was not entered correctly in GoPrint

Or Cause: network issues exist between GoPrint and the device


Check the NetZtouch Devices Connection settings to ensure the device is listed. If not, check the Device IP address to and if necessary re-enter it under the IP Address

field in the Device settings in GoPrint. Then check to ensure the connection exists. If not, restart the GS4 Services.

Server Offline GTX server port 7768 isn’t set in the Server TCPport field


Error: Insufficient Funds Cause: The user(s) hasn't been granted access to the Quota purse and an attempt is to

log in is made which displays a No Print Jobs message followed by the insufficient funds message. Check Accounts – Manage Users and add the user account to the Quota Purse


Error: Transaction Rejected Cause: Port 7768 isn’t configured correctly – Network settings – ServerTCPport


Error: Login Fail

Keypad Card Number cannot be Enabled along with Keypad User Name and Pin

ERROR [WebServer-159:netzcom.Service An error occurred while netZtouch terminal getting

balance: netZcom device get balance failed with error:

com.goprint.connector.device.netzcom.NetZcomException: netZcom device get balance failed

No Print Jobs

netzcom.ServicenetZtouch terminal 000001 getting balance


netzcom.Service Account Balance : free prints $ 10.0

NetZcom device at IP/MAC 00:00:5E:D0:CF:90 is not configured




netZtouch terminal 000001 getting print jobs

netZtouch terminal 000001 closing session

User walked directly over the 7800 to authenticate without first logging into the web client to claim

their print job. As a result, matching of print job to card number doesn’t occur, or job has expired,

or print queue isn’t enabled (checked under the Queues tab at the device properties in Control

Center

Documents

NetZtouch 7800 - GoPrint Technical Support