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A PUBLIC ATION OF THE JW SEAGON GROUP
CARE QUARTERLY
JULY TO SEPTEMBER 2016
N E W B E G I N N I N G S E D I T I O N
16NO.
NEW BEGINNINGSNEW PRODUCTNEW WEBSITENEW PERSONNEL
WIN A FREE LUXURY SAFARI HOLIDAY
Dear All,Welcome to another edition of CQ.Our regular readers will know that we like to focus on a specific theme each quarter to ensure CQ is fresh and engaging. It’s been a tricky decision this time around and in the end, we’ve gone with a theme of new beginnings.With the end of the year fast approaching, we thought it would be a good time to start thinking of your 2017 New Year resolutions, at the very least it may avoid any last-minute panic decisions over the festive period! We also thought it was an ideal time for you to review your 2016 resolutions, to see how successful you have been so far.As a starter for ten, I’ll kick things off. My main 2016 resolutions for JW Seagon were to launch our new website and a new international health insurance plan. I’m delighted to say that we have done both and gone one step further - we’ve also made two new additions to our senior management team.So change is well and truly in the air at JW Seagon, and as always we rely on your feedback to tell us what you think of this edition of CQ and our new beginnings.
With kind regards
Please visit the dedicated CQ page on our website. Here you will be able to download previous editions, provide any feedback or ideas and add any email addresses to our CQ circulation list.
www.jwseagon.com/cq
CARE QUARTERLY | ISSUE 16
INTRODUCING THE NEW AFRICA WELLNESS SOLUTIONSYou talked, we listened!
Health Insurance was the first product that JW Seagon ever sold over 23 years ago! It’s no surprise therefore that it’s a
product that we know and understand better than most.We’ve always wanted to lead the way in health insurance and demonstrate innovation for the true benefit of our customers. So the challenge was to put our money where our mouth is by developing a new health insurance plan that gives customers exactly what they have been asking for :
Great benefits at a great price Confidence in the insurer so there is never any doubt
over claims pay-outs Flexibility in benefits offered and coverage Suitable for individuals, families or businesses.
A network you can always rely onThe first and most important step was to partner ourselves with an insurer with genuine global gravitas; this was achieved with Allianz Worldwide Care. And following on from this, we wanted to surround ourselves with experts in other fields to ensure we covered the whole spectrum of healthcare needs with unrivalled service levels. That’s why Henner, Amref Flying Doctors and Allianz Global Assistance were also brought on board.
Allianz Worldwide CareWe chose Allianz Worldwide Care to underwrite our AWS product because of its global reputation and financial strength. With more than 85 million customers, an AA financial rating and a wealth of experience in the African health insurance market, you can be confident you will be in safe hands.
Amref Flying DoctorsEmergency medical transfers and evacuations are included as standard on all AWS plans. When appropriate medical facilities aren’t available locally, we use Amref Flying Doctors to arrange patient transfers on our behalf – across the whole of Africa. Amref ’s advisers are used to working in high-pressure situations and there’s nobody we’d trust more to look after our customers.
HennerHenner is our claims and provider management expert. Whenever you need treatment, its extensive provider network gives you access to over 40,000 hospitals, clinics, pharmacies, doctors, dentists and specialists, in 166 countries worldwide. Plus you don’t have to worry about completing claim forms or paying invoices, because when you use a network provider, all of your in-patient and out-patient bills are settled directly.
Allianz Global AssistanceFor emergency medical transfers and evacuations outside Africa, we use Allianz Global Assistance – one of the world’s leading assistance organisations. Its expert advisers are available at a moment’s notice to get you the right treatment, at the right hospital, wherever you are in the world.
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AFRICAWELLNESSSOLUTIONS
DEVELOPED IN AFRICA, PROTECTING YOU GLOBALLY
CARE QUARTERLY | ISSUE 16
Win yourself a luxury safari courtesy of AWSWe’re keen to spread the word about the new look AWS plan and we’d really appreciate your help. For any of our customers who recommend a friend to AWS, we’ll enter you into our grand prize draw to win a luxury safari holiday.
The person you refer simply needs to mention your name when they obtain a quote and if they sign-up to AWS before the 31st December 2016, we’ll automatically enter you into the grand prize draw.
Please see back page for further details.
A better range of benefits, at a better priceIt was vital from our perspective that the new look AWS plan stood out from the crowd. We got tired of seeing uninspiring products in the marketplace with benefits that customers didn’t want or need. This was never going to be the case with AWS and we were delighted to agree an exciting range of benefits with Allianz, which includes:
Cover for pre-existing conditions – instead of excluding pre-existing conditions we cover them, sometimes for an increase in premium
A worldwide network of hospitals – with access to 40,000 providers in 166 countries, you have flexibility for your treatment
Direct settlement of bills – we pay all your in-patient and out-patient bills directly, so you are never out-of-pocket.
And finally, exemplary customer service has been the bedrock of our company ever since we started. So you won’t be surprised to hear that all new AWS customers can be enrolled with 48 hours – a figure that cannot be matched elsewhere – and once on board, customers know we can be relied upon 24/7.
NEW LOOK WEBSITEAs mentioned in David’s opening blurb, we have been planning to update our website for a while now and formally made it an objective for 2016. The new website which went live in August sees a whole new look for JW Seagon which closer reflects our ‘local knowledge, global outlook’ approach.
In terms of functionality, the new site has been optimised to work across all different devices, with a clear and consistent interface for your convenience. Customers can also complete quote forms for all products, which allows us to source the best options in the market based on their specific responses/needs, before responding with prompt and comprehensive quotations.
CORPORATE LINES BROKER OF THE YEAR – 2016We thought you may be interested to hear that JW Seagon was voted “Corporate Lines Broker of the Year” at the Kenyan Insurance Awards 2016.
We’d like to say a big thank you to all our existing customers in helping us to win this award. Your loyalty and support is vital to our success and is always appreciated.
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IS A QUARTERLY PUBLICATION BY THE JWS GROUP - ALL RIGHTS RESERVED. SUITE 1103, 11TH FLOOR, THE CORE, NO. 62, ICT AVENUE, CYBERCITY, EBENE, REPUBLIC OF MAURITIUS EMAIL: [email protected] JWSEAGON IS AN INSURANCE BROKER OFFERING LIFE, HEALTH, TRAVEL, WEALTH, GENERAL AND SPECIAL RISKS INSURANCE. WE PROVIDE COMPREHENSIVE PROTECTION FOR INDIVIDUALS, SMALL & LARGE CORPORATE GROUPS, THEIR DEPENDANTS, AND EXPATRIATES OF ALL NATIONALITIES LIVING & WORKING IN AFRICA. VISIT OUR WEBSITE FOR MORE INFORMATION
www.jwseagon.com twitter.com/jwseagon facebook.com/jwseagon http://y2u.be/c5YKqFKnij4
JW SEAGON & COMPANY INTERNATIONAL INSURANCE BROKERS
A NEW FACE AT JW SEAGON
We’re delighted to welcome Simon Ashworth to the JW Seagon team. Simon has taken up the position of Group Head of Medical and will be
based in our Mauritius office.Simon is highly experienced in the health insurance arena and comes to JW Seagon with an impressive CV; most notably he recently held senior positions with both Bupa UK and Bupa Global. Bupa is a company which is synonymous with health and wellbeing and one that we share a strong working relationship with – so it was a great fit all round. Simon’s overall objective is to oversee and develop the health insurance arm of JW Seagon – while keeping a firm eye on enhancing our customer experience at every point of contact. Simon and his wife (Rebecca) are currently re-locating from the UK to Mauritius. And even though it’s currently an extremely busy period in his life, he’s keen to speak with as many JWS health insurance customers as possible. We encourage all our customers to drop Simon a note with any feedback whatsoever. Good, bad or indifferent – your views are vital to us and drive our desire for on-going improvement.Contact Simon via email at [email protected]
AND ANOTHER NEW FACE…Harish Gowrisunkur joined the JW Seagon Group in September 2015 as Group Head of Finance and Systems. He is based in Mauritius where he oversees the Group Finance, Treasury and IT functions. After completing his studies as a Chartered Certified Accountant in the UK, Harish worked in public practice in London where he obtained his membership of the ACCA. He also holds a Master’s Degree in Business Systems at the City University, London. Passionate about insurance and risks coupled with the opportunity to work with a leading regional insurance broker, the move to JW Seagon was a natural fit.
Celebration timeWe think it’s only fair that our new beginnings should be celebrated with the people that matter most – our customers. We’re planning to hold some events at our various offices with the aim of building even better relationships. These events will be informal, fun and well-stocked with food and drink!We’ll be sending invitations shor tly and hope to see you there.
“I’m genuinely appreciative of this opportunity - I’ve landed a job with an exciting company with lovely people, in a great place. I am already on the lookout for better and innovative ways to meet our customers’ needs.”
For more information on our new look AWS plan – call JW Seagon on +254 709 455 300 or visit www.jwseagon.com/aws
AFRICAWELLNESSSOLUTIONS
DEVELOPED IN AFRICA, PROTECTING YOU GLOBALLY
WIN A FREE LUXURY
SAFARI HOLIDAY COURTESY
OF AWS!We’re delighted to announce the details of a grand prize draw that simply cannot be ignored. The lucky winner and their chosen partner will receive an all-expenses paid trip to the award winning Governors’ Camp Collection - one of our valued clients under our exclusive range of tourism related products.
The prize includes two night’s luxury accommodation, two return flights and all your food & drink throughout your stay. All you need to do is recommend a friend to AWS and once the person you refer signs up to the plan, your name will be
entered into the prize draw.
Offer only available to existing JW Seagon clients. All referrals must sign up to our AWS plan by the 31st December 2016. Grand prize draw to take place 16th January 2017. Prize is limited to accommodation, flights and food & drink - all other extras are not covered. Prize must be redeemed before 30th June 2017. No cash alternative to the prizes will be offered. The prizes are not transferable. JW Seagon’s decision in respect of all matters relating to the competition will be final and no correspondence will be entered into. Governors’ Camp Collection will issue their own T&C’s directly to the grand prize winner.
A word from Governors’ Camp CollectionThe Governors’ Camp Collection comprises of 7 Award Winning luxury safari camps and lodges. We are in the heart of the best wildlife viewing areas of Kenya and Rwanda, set in some of East Africa’s most spectacular scenery. Our clients benefit from the incredible location and style of our properties, our commitment to service excellence, the exceptional training of our guides and the strong bonds we have created with our community neighbours over the 40 years we have been in operation. We also operate two aircraft which we use to fly clients to and between our camps. Relax and enjoy the diversity and beauty of Kenya’s Masai Mara, Kenya’s Great Rift Valley, Lake Victoria and Rwanda’s Parc National des Volcans secure
in the knowledge you are looked after by the best in the business.
For more information, visit www.governorscamp.com
EXCLUSIVELY FOR EXISTING JW SEAGON CLIENTS
