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CP-47: Customer Success: How Costpoint Grew with Our Small Business Amber Scott, Vice President Finance Joanne Spring, Corporate Controller Apogee Engineering

New CP-47: Customer Success: How Costpoint Grew with Our Small … · 2019. 11. 6. · CP-47: Customer Success: How Costpoint Grew with Our Small Business Amber Scott, Vice President

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Page 1: New CP-47: Customer Success: How Costpoint Grew with Our Small … · 2019. 11. 6. · CP-47: Customer Success: How Costpoint Grew with Our Small Business Amber Scott, Vice President

CP-47:Customer Success: How Costpoint Grew with Our Small Business

Amber Scott, Vice President FinanceJoanne Spring, Corporate Controller

Apogee Engineering

Page 2: New CP-47: Customer Success: How Costpoint Grew with Our Small … · 2019. 11. 6. · CP-47: Customer Success: How Costpoint Grew with Our Small Business Amber Scott, Vice President

Agenda: Past, Present, Future

Original State

Lessons Learned

How We Move Forward From Here

Page 3: New CP-47: Customer Success: How Costpoint Grew with Our Small … · 2019. 11. 6. · CP-47: Customer Success: How Costpoint Grew with Our Small Business Amber Scott, Vice President

Original State

Quick Books

UnaNet

Excel Files “CheckBooks”

SharePoint: Invoices, Contracts, Proposals

Page 4: New CP-47: Customer Success: How Costpoint Grew with Our Small … · 2019. 11. 6. · CP-47: Customer Success: How Costpoint Grew with Our Small Business Amber Scott, Vice President

Lessons Learned

Design & Configuration (stakeholders)

Company Culture awareness (change mgmt)

Exporting/Importing Data Formats (legacy)

Testing…TEST IT ALL…Then Test Again!

Page 5: New CP-47: Customer Success: How Costpoint Grew with Our Small … · 2019. 11. 6. · CP-47: Customer Success: How Costpoint Grew with Our Small Business Amber Scott, Vice President

Where Do We Go From Here?Operations Dashboards

Budgeting & Planning

Contracts Managementand Purchasing

Opportunities / Proposals

Page 6: New CP-47: Customer Success: How Costpoint Grew with Our Small … · 2019. 11. 6. · CP-47: Customer Success: How Costpoint Grew with Our Small Business Amber Scott, Vice President

Questions Amber Scott

Vice President, Finance

Email: [email protected]

Phone: 937.671.9895 (text my cell)

Joanne Spring

Corporate Controller

Email: [email protected]

Phone: 719-418-4968

2016 - 2018 Jan – Sept 2019 Nov - Feb

Page 7: New CP-47: Customer Success: How Costpoint Grew with Our Small … · 2019. 11. 6. · CP-47: Customer Success: How Costpoint Grew with Our Small Business Amber Scott, Vice President