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NEW CUSTOMER ONCOMMAND CONNECTION ENROLLMENT
NOTE: If the customer has already been enrolled in OnCommand Connection and you just need to add VINs or request another user for the Company account, there is no need to submit another enrollment form; if you have Admin rights to the company, you are able to load VINs and request new users on your own. If you need assistance, please send an email to [email protected]
The enrollment form may be used for:
Customers submitting their new account
Dealers or Telematics Resellers setting up a new account for a Customer Follow the steps below:
1. Go to: http://info.oncommandconnection.com/
2. Click on Enroll in the upper-right corner.
3. Welcome screen. Customers MUST have a Telematics subscription to proceed with Enrollment. If they do not have one, they will be provided a link to contact a Dealer for help acquiring a compatible system.
4. Customer User Information
a. Enter the Customer User information on this screen
Required fields are designated with an asterisk (*).
NOTE: The same email address cannot be used for multiple people. Each user must have their own email address to obtain a User ID.
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NOTE: If you already have an assigned CY User ID, enter it in the ‘Existing Navistar Customer ID field’.
A Navistar ID will start with 'CY' and is 7 characters long (Example: CYYST65)
b. Click Continue when done.
5. Parent Company Information
a. Enter the Customer Parent Company information on this screen. This is the Company Name that will appear in OnCommand Connection.
NOTE: Please be sure to check with OnCommand Connection or someone at your location if the company has already been enrolled so you don’t submit a duplicate enrollment.
b. The address/phone number that is entered, is the information that will save on the OnCommand Connection account for the company.
c. Select a Preferred Dealer by entering a zip code and clicking on Search Dealers.
NOTE: Required fields are designated with an asterisk (*).
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6. This message will briefly appear on the screen.
(Continued on Next Page)
7. Highlight the preferred dealer.
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8. DEALERS ONLY
a. If you are a Dealer enrolling a new customer, enter your information in this section.
b. If you are NOT a Dealer, leave this section blank.
9. Telematics Information
a. Select the Telematics provider for the Customer by putting a checkmark in the box.
b. Enter the requested information for that Telematics Company.
c. Click Submit when done.
(Continued on Next Page)
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NOTE: Please refer to the APPENDIX for details on entering telematics credentials.
10. This pop up message will briefly appear on the screen.
11. Acknowledgement Page a. You will be asked to download and save the Excel OnCommand Connection VIN template. If you have a large
amount of VINs to load to OnCommand Connection, this is the template to use.
NOTE: Submit the full 17-digit VIN(s), Unit Number and Device/Tool ID (if available) on this template, or OnCommand Connection will ask you to resubmit your VIN list.
b. Once all the VINs are entered in the file, save it to your desktop with the file name: [Customer Name] – VIN list and Email the file to: [email protected]
Reference the Telematics Appendix
regarding account credentials per
telematics provider.
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12. Account Activation
a. Once [email protected] receives the VIN Excel file, the enrollment information will be processed within 1-2 business days after receiving the submission.
b. Once completed, the customer will receive a Welcome email with an activation link that will need to be clicked on in order to activate and receive their ONCOMMAND CONNECTION User ID and Temporary Password. (Image below shows example of welcome email with activation link).
NOTE: This welcome email expires after 24 hours. If the account is not activated, a new request will need to be sent.
c. Once the link is clicked, it will redirect you to click on the ‘Activate’ button to activate your ONCOMMAND CONNECTION User ID.
d. The first time a new user logs into ONCOMMAND CONNECTION, they will be directed to establish a permanent password.
13. Permanent Password Requirements
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At least 8 characters long
Use 1 capital letter
Use 1 number
Use 1 special character
Example: Truck@22
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Telematics Appendix: Adding Telematics Customer Account Credentials per Telematics Provider: Best Practices: It is best to establish a dedicated User Name and Password with the telematics provider rather than entering an actual users personal User Name and Password. This way, if that person leaves the company or changes their password, the systems linkage will remain intact.
AmeriTrak
In order to setup AmeriTrak customers you will need to provide the required information. Enter the same User ID and Password that you use for the AmeriTrak website. • Required Fields
Enter AmeriTrak User ID
Enter AmeriTrak Password Click Submit when ready to proceed.
** AmeriTrak Website – Contact Us **
CarrierWeb
In order to setup CarrierWeb customers you will need to provide the required information. Enter the same User ID and Password that you use for the CarrierWeb website. • Required Fields
Enter CarrierWeb User ID
Enter CarrierWeb Password Click Submit when ready to proceed.
** CarrierWeb Website – Contact Us **
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CyntrX
The customer will need to need to provide the CyntrX User ID and Password. If it is not known, the customer should contact CyntrX in order to obtain the User ID and Password. Once the customer has received their User ID and Password, it can simply be entered in the corresponding fields: • Required Fields
Enter the Cyntrx User ID
Enter the Cyntrx Password Click Submit when ready to proceed.
** Cyntrx Website – Contact Us **
Diamond Renewed NOTE: If you are a Diamond Renewed Dealer, you will need to complete the Diamond Renewed Enrollment Form that was emailed to you.
Once you complete the form, you will email it to [email protected] and they will complete the enrollment for you.
Geotab
In order to setup a Geotab data feed for OnCommand Connection, the following information is needed: • Required Fields
Enter the GeoTab Database Name (Ex: customernametest)
o You can find the database name in the URL for the GeoTab portal. See example below in red font. https://my.geotab.com/customer_name_test
Enter the Geotab Database User ID (Email)
Enter Geotab Database Password Click Submit when ready to proceed.
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NOTE: If the Geotab account Database Name it is not known; the customer will need to contact their Geotab account manager or local Geotab Reseller.
** Geotab Website – Contact Us **
GPS Insight
In order to setup GPS Insight customers you will need to provide the required information. Please contact your GPS Insight sales person to receive this information. • Required Fields
Enter the GPS Insight User ID
Enter GPS Insight Password Click Submit when ready to proceed.
** GPS Insight Website – Contact Us **
Noregon Scanning Tool
NOTE: The instructions below are the same instructions in the link provided when choosing Noregon Scanning tool. Customers must activate OnCommand Connection communication in their Noregon device and enroll in OnCommand Connection to see vehicle Health Reports generated by Noregon device scans.
Steps for Noregon Registration:
1. Noregon must receive an email sent to [email protected] with the following information:
Company Information (Business Name, Contact, Phone Number, Address)
JPRO® Heavy-Duty License Key
Email Address where the new JPRO® Heavy-Duty with OnCommand™ License Key will be sent.
2. Noregon Technical Support will create and email the JPRO® Heavy-Duty with OnCommand™ License Key.
3. Customer to enter the new license key on the machine that matches the License Key that was sent:
a. Open JPRO®.
b. Click Application Settings.
c. Click Registration.
d. License Keys section.
e. Enter new License Key: xxxxxxxxxx – Heavy Duty
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i. NOTE: If the License Key is not listed here you have a Fleet License Key.
ii. Contact Noregon Technical Support at 336-970-5567 or send request to [email protected]
f. Click Add.
g. Click Update Registration. Steps for OnCommand Registration:
1. Go to: http://info.oncommandconnection.com/
a. Click on Enroll.
NOTE: Customers must have Telematics subscription to proceed with Enrollment.
b. Enter Customer User Information.
c. Enter Parent Company Information.
d. Telematics Information: Choose Noregon Scanning Tool.
e. Click Submit.
** Noregon Website – Contact Us **
Omnitracs
In order to setup an Omnitracs data feed for OnCommand Connection, the customer will need to:
1. Contact the Omnitracs Account Representative to request Extended Fault Code Monitoring be enabled.
2. Once Extended Fault Code Monitoring has been enabled, the customer will then need to setup Cross Company Sharing of the Data with Navistar.
3. The customer will need to ask Omnitracs what the Publishing Company Name is for the account; which is also known as the Omnitracs Database Name.
• Required Fields
Enter Omnitracs Customer ID
NOTE: This information is available from Omnitracs. Click Submit when ready to proceed. ** Omnitracs Website – Contact Us **
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Omnitracs Roadnet
In order to setup Omnitracs Roadnet Technology customers, you will need to provide the required information. Please contact your Omnitracs Roadnet Technology sales person to receive this information. • Required Fields
Enter Omnitracs Roadnet User ID
Enter Omnitracs Roadnet Password
Click Submit when ready to proceed. ** Omnitracs Website – Contact Us **
OnCommand™ Link NOTE: Click on the link located on the Enrollment page to learn more about OnCommand™ Link.
In order to setup OnCommand™ Link customers, you will need to provide the SSID/Mac address.
• Required Fields
Enter SSID/Mac Address. Example: MAC Address 00:40:9d:45:89:db will not allow the colon “:”, so it should be entered as 00409d4589db.
Click Submit when ready to proceed.
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Pedigree
In order to setup Pedigree Technology customers, you will need to provide the required information. Please contact your Pedigree Technology sales person to receive this information. • Required Fields
Enter Pedigree User ID
Enter Pedigree Password
Click Submit when ready to proceed. ** Pedigree – Contact Us ** PeopleNet
In order enable the PeopleNet data feed in the OnCommand Connection system, the customer will need to:
1. Contact their PeopleNet Sales Representative to request Remote Diagnostic Link be enabled.
2. Once Remote Diagnostic Link has been enabled, PeopleNet will then need to setup the customer to share data with Navistar.
NOTE: Once this has been completed, the Customer User ID # credentials need to be entered into OnCommand Connection. • Required Fields
Enter the PeopleNet Customer ID (Example: 5323) NOTE: The ID will be a 4-digit number
Answer both yes/no questions Click Submit when ready to proceed.
** PeopleNet – Contact Us **
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Rand McNally or Drivertech
In order to setup the Rand McNally or Drivertech data feed, you will need to provide the required information. Please contact your Drivertech or Rand McNally account manager to receive this information. • Required Fields
Enter RM/DT Account # (Company Code)
Enter RMDT User ID
Enter RMDT Password Click Submit when ready to proceed. ** Rand McNally/Drivertech – Contact Us **
Shaw
In order to setup Shaw customers, you will need to provide the required information. Please contact your Shaw sales person to receive this information. • Required Fields
Enter Shaw Database Name (Example: 5) NOTE: The database name will be a single digit number
Enter Shaw Account (Account name is some form of the customer name)
Enter Shaw User ID
Enter Shaw Password Click Submit when ready to proceed. ** Shaw– Contact Us **
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Telogis
In order to setup Telogis customers you will need to provide the required information. Please contact your Telogis sales person to receive this information. • Required Fields
Enter Telogis Customer ID
Click Submit when ready to proceed.
** Telogis – Contact Us **
Teletrac Navman
In order to setup Teletrac Navman customers you will need to provide the required information. Please contact your Teletrac Navman sales person to receive this information. • Required Fields
Enter Teletrac Navman User ID
Enter Teletrac Navman Password Click Submit when ready to proceed.
** Teletrac Navman – Contact Us **
Traffilog
In order to setup Traffilog customers, you will need to provide the required information. Please contact your Traffilog sales person to receive this information. • Required Fields
Enter Traffilog Customer ID Click Submit when ready to proceed. ** Traffilog– Contact Us **
Trimble
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In order to setup Trimble customers you will need to provide the required information. Please contact your Trimble sales person to receive this information. • Required Fields
Enter Trimble User ID
Enter Trimble Password
Click Submit when ready to proceed.
** Trimble – Contact Us **
Vnomics
In order to setup Vnomics data feed, you will need to provide the required information. Please contact your Vnomics sales person to receive this information. • Required Fields
Enter Vnomics Account # (customer name)
Enter Vnomics User ID
Enter Vnomics Password Click Submit when ready to proceed. ** Vnomics – Contact Us **
XRS
In order to setup XRS customers, you will need to provide the required information.
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Please contact your XRS sales person to receive this information. • Required Fields
Enter XRS Account
Enter XRS User ID
Enter XRS Password Click Submit when ready to proceed. ** XRS – Contact Us ** If you have any questions or concerns about this training, please contact: [email protected]
