New South Wales - Department of Health Web viewThere will be an additional fee payable by the residents to the provider.Provision of reiki, reflexology and bowen therapies by visiting

Aged Care Facilities which offer Extra Service - NSW

Extra Service status in residential aged care involves the provision of additional hotel type services and a higher standard of accommodation, food and services than the average provided by aged care homes which do not have Extra Service status. Residents are required to pay an additional fee for these services and may pay a bond.

A “*Yes” in the “Benchmark List” column indicates that you are able to access the (Benchmark) list detailing the extra accommodation, services and food provided under Extra Service by the aged care service. Commencing from the 2003 Extra Service Approvals Round, these Benchmark lists have been made available to prospective residents. When you see a “*Yes” in the Benchmark List column, simply click on the name of the aged care home to view what that Service provides.

ContentsNew South Wales.....................................................................................................................4

Aged Care Facilities which offer Extra Service - NSW...........................................................15

Cardinal Freeman Nursing Home ....................................................................................... 15

Chesalon Care Jannali ....................................................................................................... 18

Chesalon Care Malabar ...................................................................................................... 21

Courtlands Aged Care Facility ............................................................................................ 24

Domain Coffs Harbour ........................................................................................................ 28

Domain Florence Tower ..................................................................................................... 32

Durham Green Lodge Memory Care .................................................................................. 35

Eden Community Aged Care .............................................................................................. 40

Ferndale Gardens Aged Care Facility ................................................................................ 43

Feros Village Bangalow ...................................................................................................... 46

Fig Tree Point Aged Care Facility ....................................................................................... 51

Frank Whiddon Masonic Nursing Home ............................................................................. 54

Hammond Care – Erina ...................................................................................................... 57

Heritage Lodge Assisted Aged Care .................................................................................. 61

Hillside at Figtree ................................................................................................................ 64

Hunters Hill Montefiore Home ............................................................................................ 67

Imlay House ........................................................................................................................ 70

IRT Links Seaside .............................................................................................................. 73

IRT Sarah Claydon Residential Care Facility ..................................................................... 76

IRT Woonona Residential Care Facility .............................................................................. 78

Killara Gardens Aged Care ................................................................................................. 80

Lady of Grace Nursing Home ............................................................................................. 83

Lansdowne Gardens .......................................................................................................... 87

Lansdowne Gardens on Wycombe .................................................................................... 90

Laurieton Lakeside Aged Care Residence ......................................................................... 93

Lourdes Nursing Home ....................................................................................................... 96

Mareeba Aged Care ........................................................................................................... 99

Markmoran at Little Bay .................................................................................................... 102

Maroba Nursing Home ..................................................................................................... 106

Mathew John Aged Care Facility ...................................................................................... 109

Mayfield Aged Care .......................................................................................................... 112

Milford House Nursing Home ........................................................................................... 115

Minchinbury Manor ........................................................................................................... 119

Mona Vale House Nursing Home ..................................................................................... 122

Moran Sylvania ................................................................................................................. 126

Newmarch House ............................................................................................................. 129

Peter Cosgrove House ..................................................................................................... 131

Raffles Assisted Aged Care .............................................................................................. 135

Randwick Montefiore Home ............................................................................................. 138

Regis Gannon Gardens .................................................................................................... 141

Regis Hastings Manor ...................................................................................................... 144

Regis the Gardens ............................................................................................................ 147

RSL ANZAC Village .......................................................................................................... 151

RSL Care Darlington ........................................................................................................ 154

Seabreeze Community Aged Care ................................................................................... 158

Seven Hills Nursing Home ................................................................................................ 161

Sir James at Dalmeny ...................................................................................................... 165

St Lukes Nursing Home .................................................................................................... 168

Sugar Loaf Gardens ......................................................................................................... 172

Tallwoods Corner Aged Care Facility ............................................................................... 175

Tarragal House ................................................................................................................. 178

The Glen Residential Aged Care Centre .......................................................................... 183

The Grange – Albury ........................................................................................................ 187

Turramurra House Nursing Home .................................................................................... 190

Warrigal Care Albion Park Rail ......................................................................................... 194

Warrigal Care Bundanoon ................................................................................................ 197

Warrigal Care Goulburn .................................................................................................... 200

Waterview Aged Care Facility .......................................................................................... 203

Weerona Aged Care Residence ....................................................................................... 207

William Cape Gardens ...................................................................................................... 210

Winston House Nursing Home ......................................................................................... 213

Yallaroo ............................................................................................................................ 217

New South Wales

Benchmark List Aged Care Facility Whole or

Distinct PartApproved Provider Places

Advantage Care at Barden LodgeBode PlaceBarden Ridge NSW 2234

Whole Service Advantaged Care Pty Ltd

53 High Care9 Low Care

*Yes

Advantage Care at Bondi Waters 47-51 O'Brien StreetBondi NSW 2026



*Yes

Advantaged Care at Georges Manor111 Bellevue StreetGeorges Hall NSW 2198



*YesAlbert Court Aged Care2 Albert StreetEdgecliff NSW 2027

Whole ServiceTrustees of Catholic Aged Care Sydney

39 Low Care

*Yes

Amaroo Aged Care Facility66-68 Dudley RoadCharlestown NSW 2290

Distinct Part Hunter Valley Care Pty Ltd 47 High Care

*Yes

Anglican Care Scenic Lodge Merewether251 Scenic Drive Merewether NSW 2291

Whole Service Anglican Care 55 Low Care

Ashburn House Aged Care Facility 20-34 Ashburn Place Gladesville NSW 2111

Distinct Part Christadelphian Homes Limited 47 High Care

*Yes

Avalon House Nursing Home14 -16 John StreetAvalon NSW 2107

Whole ServiceThompson Health Care Pty Ltd




*Yes

Ballina Community Aged CareCnr Corks Road & North Creek RdBallina NSW 2411

Distinct Part ICL Operations One Pty Ltd 40 High Care

*Yes

Barclay Gardens 105 The Southern ParkwayForster NSW 2428

Distinct Part Darvelan Pty Ltd 36 High Care

Bayview Gardens Nursing Home 90 Annam Road Bayview NSW 2104

Whole Service

Aged Care Services 20 (Bayview Gardens) Pty Ltd

73 High Care

*Yes

BCS Shalom Centre159 – 165 Balaclava Road Marsfield NSW 2122

Distinct Part

Baptist Community Services- NSW and ACT

65 High Care

Beaumont Terrace 4 Bonventi Close Tuncurry NSW 2428

Distinct Part Koorabri Pty Ltd


Beecroft Nursing Home 134 Beecroft Road Beecroft NSW 2119

Distinct PartSalmar Holdings Pty Ltd

21 High Care

*YesBerala on the Park13-19 St Johns AvenueAuburn NSW 2144

Distinct Part

Heetman Enterprises Pty Ltd & Nicrig Pty Ltd

16 High Care

*YesBeresford Hall1 Cranbrook RoadRose Bay NSW 2029

Whole Service Provectus Care 38 High Care43 Low Care

*YesBethshan Gardens70 Wyee PlaceWyee NSW 2259

Distinct PartBethsham Ministries Limited

15 High Care

*Yes

Blacktown Nursing Home190 Stephen StreetBlacktown NSW 2148

Distinct Part Budumu Pty Ltd 30 High Care



*Yes

Blakehurst Aged Care Centre20 Cheddar Street BlakehurstBlakehurst NSW 2221

Whole Service

Blakehurst Aged Care Services Pty Ltd


Bowral House Nursing Home87-89 Kangaloon RoadBowral NSW 2576



Bupa Bankstown82 Allum StreetYagoona NSW 2199

Distinct PartBupa Care Services Pty Ltd

47 High Care

*Yes

Bupa Banora Point18 Ballymore Court Tweed Heads South NSW 2486


29 High Care

*YesBupa Berry10 Victoria StreetBerry NSW


30 High Care

Bupa Dural 1 Stonelea Court Dural NSW 2158

Whole ServiceBupa Care Services Pty Ltd

102 High Care

Bupa Mosman 18-20 Bardwell RoadMosman NSW 2088


64 High Care

Bupa Roseville 26 Pacific HighwayRoseville NSW 2069


45 High Care

*YesBupa Tamworth68-74 Bligh StreetTamworth NSW 2340



Bupa Willoughby71-75 Sydney StreetWilloughby NSW 2068



*Yes

Cardinal Freeman Nursing Home137 Victoria Street Ashfield NSW 2131

Distinct Part Aevum Ltd 18 High Care



Chesalon Care Beecroft146 Beecroft RoadBeecroft NSW 2119

Distinct Part

Sydney Anglican Home Mission Society Council

10 High Care

*YesChesalon Care Jannali15 Lenna PlaceJannali NSW 2226

Distinct Part


30 High Care

*YesChesalon Care Malabar31 Raglan StreetMalabar NSW 2036

Distinct Part


32 High Care

*Yes

Courtlands Aged Care Facility19 Lake Street North Parramatta NSW 2151

Distinct PartManchester Unity Australia Ltd


*Yes

Domain Coffs Harbour50 Lakes DriveCoffs Harbour NSW 2450

Distinct Part Domain Aged Care Pty Ltd 32 High Care

*Yes

Domain Florence Tower7-9 Florence PlaceTweed Heads NSW 2485

Distinct Part Domain Aged Care Pty Ltd 30 High Care

*Yes

Durham Green Lodge Memory Care153 Menangle RoadMenangle NSW 2568

Whole Service

Blue Hills Village Management (Liverpool) Pty Ltd


*Yes

Eden Community Aged Care22 Barclay StreetEden NSW 2551

Distinct Part ICL Operations One Pty Ltd 25 High Care

Elizabeth Lodge Aged Care Facility 202 Mowbray Road Willoughby NSW 2068

Whole Service Brissco Pty Ltd 74 High Care



*Yes

Ferndale Gardens Aged Care Facility31-45 Jersey AvenueMortdale NSW 2223

Distinct Part Aspic Holdings Pty Ltd


*Yes

Feros Village BangalowByron Bay and Ballina RoadBangalow NSW 2479

Distinct Part Feros Care Ltd 16 High Care

*Yes

Fig Tree Point Aged Care Facility7 Harris StreetToronto NSW 2283

Distinct Part Hunter Valley Care Pty Ltd


*Yes

Frank Whiddon Masonic Nursing Home81 Belmont RoadGlenfield NSW 2167

Distinct Part

The Frank Whiddon Masonic Homes of NSW

21 High Care

*Yes

Hammond Care – Erina

341 Terrigal Drive Erina NSW 2250

Whole Service Hammond Care


*Yes

Heritage Lodge Assisted Aged Care194 Byangum RoadMurwillumbah NSW 2484

Distinct PartMcKenzie Aged Care Group Pty Ltd


*YesHillside at Figtree190 Princes HighwayFigtree NSW 2525

Whole Service Carexcell Pty Ltd


Holy Spirit Croydon 6 Brighton Street Street

Croydon NSW 2132

Distinct PartCatholic Healthcare Limited


*Yes

Hunters Hill Montefiore Home120 High StreetHunters Hill NSW 2110

Distinct Part1

Sir Mosese Montefiore Jewish Home


*YesImlay HouseMerigan StreetPambula NSW 2549

Distinct PartImlay District Nursing Home Ltd

9 High Care



*Yes

IRT Links SeasideCnr Ross and Corrimal StreetsWOLLONGONG NSW 2500

Distinct PartIllawarra Retirement Trust

36 High Care

*Yes

IRT – Sarah Claydon Residential Care Facility130 Princes HighwayMilton NSW 2538


14 High Care

*Yes

IRT – Woonona Residential Care Facility6 Popes RoadWoonona NSW 2517



*Yes

Killara Gardens Aged Care17 Greengate Road Killara NSW 2071

Whole ServicePathways Aged Care Pty Limited


*Yes

Lady of Grace Nursing Home454 Old Northern RoadDural NSW 2158

Distinct Part Lady of Grace Fraternity Inc 15 High Care

*YesLansdowne Gardens11 Manns AvenueNeutral Bay NSW 2089

Distinct PartLansdowne Gardens Pty Ltd


*Yes

Lansdowne Gardens on Wycombe58A Wycombe RoadNeutral Bay NSW 2089

Distinct PartLansdowne Gardens Pty Ltd


*Yes

Laurieton Lakeside Aged Care Residence349 Ocean Drive Laurieton NSW 2443

Distinct Part Halenvy Pty Limited


*YesLourdes Nursing Home95 Stanhope Road Killara NSW 2071

Distinct Part Aevum Limited 27 High Care

*YesMareeba Aged Care6 Rannoch Avenue Maclean NSW 2463

Distinct PartMaclean Valley Nursing Home Pty Ltd

35 High Care



*YesMarkmoran at Little Bay7-11 Brodie AvenueLittle Bay NSW 2036

Distinct Part Norwent Pty Ltd


*YesMaroba Nursing Home58 Edith Street Waratah NSW 2298

Distinct Part Maroba 26 High Care

*Yes

Mathew John Aged Care Facility361 Terrigal DriveErina NSW 2250

Distinct PartTerrigal Grosvenor Lodge Pty Ltd

20 High Care

*YesMayfield Aged Care115 Crebert StreetMayfield NSW 2304

Distinct Part M.N.H Pty Ltd 37 High Care

*Yes

Milford House Nursing Home2-4 Milford Street Randwick NSW 2031


51 High Care

*Yes

Minchinbury ManorCnr John St & Rupertswood Rd Rooty Hill NSW 2766

Distinct Part

Australasian Accommodation Aged Care Pty Limited


Miranda Aged Care Facility268 Port Hacking RoadMiranda NSW 2228

Distinct PartDoherty & Associates Pty Ltd

27 Low Care

*Yes

Mona Vale House Nursing Home27-35 Bassett StreetMona Vale NSW 2103


64 High Care

Montana Aged Care Facility 36 -38 Harbour Street Mosman NSW 2088

Whole ServiceMontana Nursing Home Pty Ltd

63 High Care

*YesMoran Sylvania29 Sylvania RoadSylvania NSW 2224

Whole Service

Moran Australia (Residential Aged Care) Pty Ltd




*YesNewmarch House50-52 Manning StreetKingswood NSW 2747

Distinct PartAnglican Retirement Villages

20 High Care

*YesPeter Cosgrove House90 Veterans Parade Narrabeen NSW 2101

Distinct Part RSL LifeCare Limited 90 High Care

*Yes

Raffles Assisted Aged CareLot 9 Peregrine WayTweed Heads South NSW 2486

Distinct PartMcKenzie Aged Care Group Pty Ltd

12 High Care

*Yes

Randwick Montefiore Home100-120 King Street Randwick NSW 2031

Distinct PartSir Moses Montefiore Jewish Home

139 High Care

Redleaf Manor 16 Flavelle Street Concord NSW 2137

Whole Service LL Aged Care Pty Ltd 62 High Care

*YesRegis Gannon Gardens53-59 Gloucester RoadHurstville NSW 2220

Distinct Part Regis Aged Care Pty Ltd 24 Low Care

*Yes

Regis Hastings Manor10 Sherwood RoadPort Macquarie NSW 2444

Distinct Part Regis Aged Care Pty Ltd 15 High Care

Regis Ku-ring-gai Gardens245-247 Pacific HighwayHornsby NSW 2077

Whole Service Regis Aged Care Pty Ltd 70 High Care

*Yes

Regis the Gardens40 Bagnalls Beach RoadCorlette NSW 2315

Distinct Part Regis Aged Care Pty Ltd 45 High Care

Regis Wentworth Manor84 Newcastle StreetRose Bay NSW 2029

Whole Service Regis Aged Care Pty Ltd 66 High Care



*YesRSL ANZAC Village90 Veterans ParadeNarrabeen NSW 2101

Distinct Part RSL LifeCare Limited 103 High Care

*Yes

RSL Care Darlington126 Leisure DriveBanora Point NSW 2486

Distinct Part RSL Care Limited 30 High Care

*Yes

Seabreeze Community Aged Care 41-51 Ballina StreetPottsville NSW 2489

Distinct Part ICL Operations Two Pty Ltd 70 High Care

*Yes

Seven Hills Nursing Home1 Crews RoadSeven Hills NSW 2147

Distinct Part Brissco Pty Ltd 12 High Care

*YesSir James at Dalmeny25-29 Noble ParadeDalmeny NSW 2546

Distinct PartSeven Hills Nursing Home Pty Ltd

35 High Care

*Yes

St Lukes Nursing HomeLulworth House 73 Roslyn Gardens Elizabeth Bay NSW 2011

Whole Service St Luke’s Care 131 High Care23 Low Care

*YesSugar Loaf Gardens7 Bent StreetWallsend NSW 2287

Distinct Part Stelcom Pty Ltd 37 High Care

*Yes

Tallwoods Corner Aged Care Facility1 Myra StreetWahroonga NSW 2076

Whole ServiceI and E Klein Investments Pty Ltd

76 High Care

*YesTarragal House107 Karalta Road Erina NSW 2250


102 High Care

Terrey Hills Nursing Home 42 Booralie Road Terrey Hills NSW 2084





*Yes

The Glen Residential Aged Care Centre12 Correa PlaceCatalina NSW 2536

Distinct PartThe Churches of Christ Property Trust

32 High Care

*Yes

The Grange – Albury289 Elizabeth Mitchell DriveThurgoona NSW 2640

Whole Service

Accredited Aged Care Australia Pty Ltd


*Yes

Turramurra House Nursing Home34 Curagul Road Turramurra NSW 2074


58 High Care

*Yes

Warrigal Care Albion Park Rail2 Pine StreetAlbion Park NSW 2527

Distinct Part Warrigal Care 40 High Care

*Yes

Warrigal Care Bundanoon1 Hill StreetBundanoon NSW 2578


*YesWarrigal Care Goulburn7 St Aubyn RoadGoulburn NSW 2580


*Yes

Waterview Aged Care Facility27 Lake CrescentTeralba NSW 2284

Distinct Part Hunter Valley Care Pty Ltd 42 High Care

*Yes

Weerona Aged Care Residence10 Comerford StreetCowra NSW 2794

Distinct Part Halenvy Pty Ltd 22 High Care

*YesWilliam Cape Gardens40 Pearce RoadKanwal NSW 2257

Distinct PartWilliam Cape Gardens Pty Limited

35 High Care

Windsong at Manly Aged Care Facility5-13 King StreetManly Vale NSW 2093

Whole Service Brissco Pty Ltd 65 High Care17 Low Care



*Yes

Winston House Nursing Home51 Croydon Avenue Croydon NSW 2132

Distinct PartFW Cook & CM Heffernan Partnership

12 High Care

*YesYallaroo1 Stafford RoadAlbury NSW 2640

Distinct Part Lutheran Aged Care Albury Inc 15 High Care

Aged Care Facilities which offer Extra Service - NSWBenchmark list detailing the extra accommodation, services and food provided under Extra Service by the aged care service

Cardinal Freeman Nursing Home1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new

buildings

1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements Heating and cooling systems for residents’ rooms that are individually controllable by the resident

or staff Internal lounge / dining / sitting room spaces provided on the basis of at least 3m² per resident Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids

1.3 Accommodation - furniture and fittings Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high

standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.

Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four

power sockets) Electric adjustable bed provided for any resident who requests it

1.4 Accommodation – innovations and special features Spacious living room with cathedral, glass ceiling that allows natural light to flood the area. Wide, floor-to-ceiling windows in all bedrooms that offer peaceful outlooks to the bushland setting. Kitchenette with tea/coffee making facilities, fridge, microwave for resident and guest use at any

time.

2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.

2.1 Food Choice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon, sausages

(each counts as one dish) Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and

dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and

events provided as part of Specified Care and Services or claimable under the Resident Classification Scale

All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.

Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.

Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident

Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)

Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh

fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,

tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special features Cooking class that precedes Happy Hour in which residents participate in making their own

snacks to enjoy with drinks. Monthly themed meals that celebrate a chosen culture dependent on cultural background of

residents and/or resident’s choice. Monthly alfresco dining in our gardens and grounds

3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences

are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.

3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.

One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV

Provision of colour TV, with remote control capability, to each resident's room

Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.

A local or national daily newspaper provided for each resident on request, with residents able to select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.

Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:

o routine in-house group or individual activities provided as part of Specified Care and Services; or

o activities provided to meet the resident's assessed care needs.

Men’s Club: fortnightly get together (soon to be a weekly event) of our gentlemen residents to enjoy guest speakers, quizzes, beers and snack foods.

Current Affairs Group: weekly gathering to read local and national newspapers, generation of discussion on current world events, topics of interest.

* Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:

o routine in-house group or individual outings provided as part of Specified Care and Services; or

o outings that are provided to meet the resident's assessed care needs.

Residents may be asked to pay for the cost of admission to events or venues. Fortnightly scenic bus trips with luncheon stop to enjoy a gourmet picnic lunch.

Visits to the local RSL arranged for individuals to enjoy lunch and catching up with friends whilst enjoying a drink or two and playing the pokies.

Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal servicesNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.

Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:

o routine services provided as part of Specified Care and Services; or

o services that are provided to meet the resident's assessed care needs.

Resident to pay for cost of the service. Weekly availability of facials and waxes performed by qualified beautician (subject to skin

assessment) – at a low additional cost.

Fortnightly manicures by qualified nail technician – low additional cost

Fortnightly pedicures (subject to podiatrist assessment) – low additional cost

* Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service. Daily availability of complimentary foot and hand massage, assessed by therapist, provided

by PCAs (at least once per week).

Complimentary professional massage by qualified, on-staff masseuse.

Complimentary weekly aromatherapy, assessed by therapist, provided by PCAs.

Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Saturday Movie Matinee: residents enjoy the film of their choice followed by lunch and

refreshments. Dementia/Sundowners Program that includes soft music, aromatherapy and activities designed to

soothe and provide a calming atmosphere. Ladies’ Club: twice monthly get together of a smaller group of our female residents to enjoy craft,

light snacks and a glass of wine or two. Book Club: weekly gathering of the avid book lovers to discuss their chosen book for the month

over light refreshments.

Chesalon Care Jannali1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varyinginteractions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The applicant accepts as a condition of approval that the building will meet or exceed 2008

certification standards for new buildings within 2 years of the date of Extra Service approval

1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of

residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident

or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining

area(s) Natural light and vistas to a majority of residents' rooms Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids Professionally landscaped, secure gardens designed for people living with dementia

1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of

art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.

Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms

TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four

power sockets) Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living with

dementia

1.4 Accommodation – innovations and special features •Spa Bath


2.1 Food Choice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and

dinner Choice of quality wine, beer, soft drinks at main meals

Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and




Availability for each resident of their preferred hot meal presented at least twice per week (subject to dietary restrictions)




3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.

3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific noteabout cost is included in the description.

One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents

Provision of colour TV, with remote control capability, to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books

available, in good condition, and suitable for residents to read, including large print books. A local or national daily newspaper provided for each resident on request, with residents able to

select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.

Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants


routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Personalised gardening activities Outings offered to residents as additional choices that are available to them as individuals. These

are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or

outings that are provided to meet the resident's assessed care needs. (Residents may be asked to pay for the cost of admission to events or venues.)

Reminiscence activities including specific outings with family/carers If a resident wants to go out to a particular movie, this is arranged for them Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal services * Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the

resident for personal enjoyment. These are to be over and above services that are either:



One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently. Resident to pay for cost of the service.

Beauty therapist visits to provided facials

Beauty therapist visit to provide manicures

Dedicated hairdressing salon

* Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:- routine services provided as part of Specified Care and Services; or



Massage available on request

Reflexology – A Reflexologist is available on request

Aromatherapy – Provision of qualified Aromatherapist for residents wishing to participate.

* Provision of escort to outside appointments, as requested by resident or family

3.3 Services – innovations, culture of service and special features Memory Book Resident pets (cats, dogs, birds) for the residents to enjoy.

Chesalon Care Malabar1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.






area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Professionally landscaped, secure gardens designed for people living with dementia






dementia

1.4 Accommodation – innovations and special features Spa Bath


2.1 Food Choice of at least 2 hot dishes, excluding porridge, at each breakfast

Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and dinner

Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and












available, in good condition, and suitable for residents to read, including large print books. Private gardening areas / garden beds for residents, including areas in gardens specifically

designed for persons living with dementia, with raised beds available and some plants Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed,

gazebo Activities offered to residents as additional choices that are available to them as individuals.

These are to be over and above activities that are either: routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Personalised gardening activity

Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:

routine in-house group or individual outings provided as part of Specified Care and Services; or outings that are provided to meet the resident's assessed care needs. (Residents may be asked

to pay for the cost of admission to events or venues.) Reminiscence activities including specific outings with family/carers If a resident wants to go out to a particular movie, this is arranged for them Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the





Beauty Therapist visits to provide facials

Beauty Therapist visits to provide manicures

Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:




Massage available on request

Reflexology – A Reflexologist available on request

Aromatherapy – Provision of qualified aromatherapist for residents wishing to participate.


3.3 Services - innovations, culture of service and special features Memory Book Special formal dinners at which residents can invite guests, and staff wait on tables Resident pets (cats, dogs, birds) for residents to enjoy.

Courtlands Aged Care Facility1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention

has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The applicant accepts as a condition of approval that the building (or Extra Service part) will meet

or exceed 2008 certification standards for new buildings within 2 years of the date of Extra Service approval

1.2 Accommodation – features Individual single rooms have an average floor area of 14m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents'

rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of


or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility





TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


dementia

1.4 Accommodation – innovations and special features The majority of rooms have their own private balcony overlooking our award winning gardens and

the adjacent Parramatta Lake Reserve State-of-the-art monitoring systems in each room ie. Motion detector lighting, individually

programmed monitoring system, pager alert including nurse call system for residents easy use All beautifully appointed rooms have private ensuite

2. Food – principles

Residents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.

2.1 Food Choice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 2 main courses plus entree/soup and/or a choice of desserts at lunch and





Choice of dining venues: in resident’s own room, other room or dining rooms as requested by resident





2.2 Food – innovations and special features Special in-house restaurant theme nights each month. Also, ‘Surprise Menu’ where residents are

served a meal from their favourite selections Alfresco dining experience in our beautifully landscaped grounds or, on the balcony leading off

the main Extra Service dining area Monthly wine tasting events with gourmet cheese and fruit platters




Provision of telephone handset to each resident's room

Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books



Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo

Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either



Provision of a dedicated email / internet facilitator to assist residents to access the internet and world community

Creative writing / letter writing support – weekly activity to stimulate cognitive function and the imagination

Outings offered to residents as additional choices that are available to them as individuals. These are over and above activities that are either



Residents may be asked to pay for the cost of admission to events or venues. Lifestyle Coordinator to identify and inform residents of local, state and national theatre

events.

This service will include the arrangement of ticket purchase, transport as well as accompaniment to the chosen event

Bird watching expeditions to the nearby Parramatta Lake Reserve

Monthly swimming excursions to local pool or beach in the warmer months – with morning tea included


3.2 Services - enhanced personal servicesNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service. Shopping service weekly – all residents asked and assisted to make personal shopping

choices from a variety of stores

Ladies : Complimentary weekly manicure or facial

Gentlemen : Complimentary weekly traditional barber shop grooming service

Complimentary weekly pedicure





Resident to pay for cost of the service. Complimentary fortnightly reflexology service

Complimentary fortnightly individually planned aromatherapy service

Complimentary fortnightly massage service

Arranging escorts for any and all outside appointments as requested by residents and their families

3.3 Services - innovations, culture of service and special features Dedicated Lifestyle Coordinator – provides information on all extra services, coordinates activities

and seeks regular feedback via surveys and meetings to ensure resident satisfaction with services provided

Book Club – Residents’ chosen book for the month is discussed in a lively get together over refreshments (wine, cheese and savoury biscuits, tea, coffee). This service includes the provision of an extensive library of titles, large print and audio books

Themed movie/video watching days or nights utilising our extensive library of movies as well as those hired from local outlets shown in our theatrette

Programs, eg. Cruise Ship themed event including invited entertainers, shuffle board etc Coffee Club – provision of weekly ‘Let’s go out of here’ coffee outings to our local café. A

cappucino machine will also be available at the home for resident use Gardening workshop where residents create their own section of the garden including preparation

and cultivation of vegetables and herbs to be used in meals Story-telling nights with a cliff-hanging endings that are continued each night until the climatic end Craft workshops including quilting, painting, making decorations for up-coming events.

Domain Coffs Harbour1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008

certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.






area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids






1.4 Accommodation – innovations and special features On-site Cafe Water feature – fountain in beautifully landscape grounds All room are single with private ensuite facilities

2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services,

and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.


(each counts as one dish) Choice of at least 3 main courses plus entree/soup and/or a choice of desserts at lunch and





Meals available for guests on request

2.2 Food - innovations and special features “At your request”. This is a web-based service for the home’s a carte menu and can be accessed

by (or as determined on behalf of) residents who are computer savvy and want to individually select their daily menu.

High Teas: This is a weekly (or as determined by the resident) afternoon tea service with Silver platter, club sandwiches, quiet ambience

“Coffee Carte”. This is a mobile coffee shop with cappuccino, muffins, kiosk items and will be mobilised twice a day (or as determined by resident need) to be utilised at The lakes throughout the outdoor or indoor areas










Men’s Club

Computer Lessons: Availability to attend computer lessons to learn basic word processing, emailing, and computer games




Residents may be asked to pay for the cost of admission to events or venues. Monthly outings to the local clubs/pub for lunch

Movie outings: trips to the local movie theatres arranged on request




o services that are provided to meet the resident's assessed care

Resident to pay for cost of the service. Availability of fortnightly manicure by qualified technician (at resident cost)

Availability of fortnightly facial by qualified beautician (at resident cost)

Fortnightly shopping service – all residents asked and assisted to make personal shopping choices from a variety of stores





Resident to pay for cost of the service. Availability of fortnightly massage by qualified masseur (at resident cost)

Availability monthly acupuncture by qualified practitioner (at resident cost) – as assessed as suitable

Weekly Tai Chi lessons

Provision of escort to outside appointments, as requested by resident or family (at resident cost)

3.3 Services - innovations, culture of service and special features Computer den with internet access Pre-admission Service: Service provided for residents on request to help arrange furniture

removal; packing & moving into residential care (at resident cost) Eden Philosophy Facility: Incorporation of children’s play area, plant and animals such as a pet

dog and birds for every pod of care On-site convenience store (5 days a week) Children’s menu: In keeping with our Eden Philosophy, we wish to encourage our residents and

their children to dine in and utilised the private or communal areas for meals when children visit

Domain Florence Tower1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.







aids


art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes.

Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.




1.4 Accommodation – innovations and special features Theatre with specialised hearing aid induction system Water feature in grounds All rooms are single with private ensuite facilities


2.1 Food One hot dish, excluding porridge, at each breakfast Choice of at least 3 main courses plus entree/soup and/or a choice of desserts at lunch and







fruit and biscuits)

2.2 Food - innovations and special features “At your request”: This a we-based service for the home’s a la carte menu and can be accessed

by (or on behalf of residents) who are computer savvy and who want to individually select their daily menu

High Teas – This is a weekly (or as determined by the resident) afternoon tea service with silver platter, club sandwiches, quiet ambience

Coffee Corner – Dedicated coffee corner with professional espresso/cappuccino machine in the Eden Room


3.1 Services - lifestyle and interests

Note: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.





* Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:



Men’s Club

Computer Lessons: Availability to attend computer lessons to learn basic word processing, e-mailing and computer games




(Residents may be asked to pay for the cost of admission to events or venues.) Monthly Outings to the local pubs/clubs for lunch

Movie Outings – Trips to the local movie theatres on request

3.2 Services - enhanced personal services


o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident's assessed care needs.

One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.

Availability of fortnightly manicure by qualified technician at (resident cost) Availability of fortnightly facial by qualified beautician (at resident cost) Fortnightly shopping service - all residents are asked and assisted to make personal shopping

choices from a variety of stores Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident's assessed care needs.


Availability of fortnightly massage by a qualified masseuse (at resident cost) Availability of monthly acupuncture by qualified practitioner (at resident cost) Weekly Tai Chi Classes Provision of escort to outside appointments, as requested by resident or family (at resident

cost)

3.3 Services - innovations, culture of service and special features Computer den with internet access Pre Admission Services – Provided for residents on request to help arrange furniture removal,

packing and moving into residential care (at resident cost) Children’s play area Roof top terrace for dining with a view Children’s menu.

Durham Green Lodge Memory Care1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards

The applicant accepts as a condition of approval that the building will meet or exceed 2008 certification standards for new buildings within 2 years of the date of Extra Service approval




or staff Internal lounge / dining / sitting room spaces provided on the basis of at least 3m² per resident At least one private function/dining room for residents and visitors, separate from main dining


aids






1.4 Accommodation – innovations and special features “Durham Green Manor” is designed as a facility integrated into the major village community centre

offering community hall/theatre, restaurant, library, men’s club, craft room, Doctors surgery, podiatry/allied health professionals consulting room, hairdresser, library and kiosk/shop.

The building is designed as an integral part of a village setting in keeping with the historical setting of Menangle Township and features an appropriately traditional architecture with expansive communal arcades and vistas toward the historic Anglican Church of St John.

Rooms are significantly larger than certification standard and feature separate lounge, dining and bedroom spaces within each unit






All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used








2.2 Food - innovations and special features The service will provide special catering/cooking programs aimed at recapturing/preserving skills

and encouraging the development of new healthy eating food preparation. This will involve a range of programs including: tutorials on traditional cooking, new technology and improved dietary content, applied traditional cooking products (e.g. healthier, reduced fat content) and group catering for the enjoyment of those in residence and their families/visitors etc.












Village Community support – “Durham Green manor” is set within a master planned continuous care community and immediately adjacent to the extensive community centre which will be accessed and utilised by all residents of Durham Green, their families, friends and guests. Following the success of this style of integrated development at our Blue Hills Manor RACF at Prestons we will be introducing a formalised community support network for residents of the ESS facility linking them with residents of the retirement housing and providing opportunity for personal mentoring and encouragement. In effect the program creates a “buddy” system where volunteers from the village community regularly meet with care recipients offering social and emotional support and at a personal preference level leads to a strong bond of friendship. Management’s role in this program is to initiate contacts, encourage the maturing of friendships and facilitate access to activities, outings, events etc of mutual interest.

Personalised Anniversary Celebrations – program aimed at meeting the personal needs of individuals.

Range of activities could include: facilitation of personal birthday celebrations with family/friends, special remembrance days.




Residents may be asked to pay for the cost of admission to events or venues.






Resident to pay for cost of the service Hairdressing and manicures – haircut and set and manicure for women –

haircut/barbering/shave for men. Fee charged by outside contractor.





Resident to pay for cost of the service. Aromatherapy – Provision of qualified Aroma-therapist for residents wishing to participate.

Program to include; relaxation massage, palliative care massage, and other forms of massage as appropriate.

Music/Reminiscence Therapy – program specially developed to meet the specific and personal needs of all residents with specific attention to persons showing early signs of dementia related illness and to provide general comport, re-assurance and personal enjoyment.

Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services


3.3 Services - innovations, culture of service and special features Lifetime celebration – Facilitated program encouraging individual residents to recall events and

people of significance throughout their lifetime. Examples include: exploring their “family tree”, research background material on their early childhood, collect information on places and/or events of significance and collate a portfolio for celebrating their lifetime experiences.

Healthy Living – Facilitated program offering a diverse range of healthy living education including: back care, general exercise, healthy eating, lifestyle choice, wine tasting and fine food appreciation. Program is designed to extend the experience of participants and to provide relevant education on matters of healthy living.

Aqua-aerobics – Facilitated program offering personalised aqua-aerobics, swimming and gentle exercise classes for persons in the facilities co-located indoor heated pool and gymnasium complex.

Eden Community Aged Care1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings










Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


dementia

1.4 Accommodation – innovations and special features Sensor Lights to Toilet and Ensuite


2.1 Food Choice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and










2.2 Food - innovations and special features 1 x different Cultural Meal served Weekly, e.g. Indian, Chinese 1 x Champagne Luncheon on Melbourne Cup Day and Oaks Day Meat Pies, Sausage Rolls, Beer, Football (AFL & NRL) on Saturday afternoons

3. Services – principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents’ choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.

3.1 Services – lifestyle and interests








o activities provided to meet the resident’s assessed care needs.

Outings to river fishing / RSL or football for those that wish to go with paid carers

Trip to Eden Fisherman’s Club monthly for lunch



o outings that are provided to meet the resident’s assessed care needs.

(Residents may be asked to pay for the cost of admission to events or venues.) Weekly External Bingo venue

Fortnightly Movie Day and lunch at Merimbula







Facials in Hairdressing Studio

Manicures in Doctors Studio

Waxing Services available for the ladies in Doctors Studio






Aromatherapy

Room Massage

* Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services


3.3 Services - innovations, culture of service and special features Veterans Affairs Group Scrap Booking Group High Dinner Cabaret Picnic at Aslings Beach.

Ferndale Gardens Aged Care Facility1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.




rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements Heating and cooling systems for residents’ rooms that are individually controllable by the resident

or staff Internal lounge / dining / sitting room spaces provided on the basis of at least 3m² per resident

At least one private function/dining room for residents and visitors, separate from main dining area(s)

Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids






1.4 Accommodation – innovations and special features Internet room Cinema











fruit and biscuits)










Mini Bowles

Mini Golf




(Residents may be asked to pay for the cost of admission to events or venues.) Shopping trips to malls

Entertainment trips to special venues eg Opera House







Ladies Beauty Treatment – Facials, manicures and other beauty services

Men’s Treatments – will be tailored to their specific needs






Reflexology Services

Natural Therapy



3.3 Services – innovations, culture of service and special features Relaxation Therapy.

Feros Village Bangalow1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The building (or Extra Service part) meets or exceed 2008 certification standards for new

buildings

1.2 Accommodation – features Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of









dementia

1.4 Accommodation – innovations and special features All residents’ rooms have private ensuites. High quality manchester: eg curtains, bed linen and towels. 24 hour in-room movies/documentaries provided through existing TV cables in residents’ rooms.:

Movie program updated weekly Water features in landscaped gardens with evening lighting Spa bath exclusive to extra service residents Mini bar fridges in residents’ rooms available upon request – no extra charge Pressure/sensor mats on residents’ beds

2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are

sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.








2.2 Food - innovations and special featuresFor Extra Services residents every Sunday will be a “Slow Sunday” where residents can choose to have a sleep in and enjoy a late continental breakfast Printed menus will be posted on the “Story Board” and located on all dining tables as well as being available to residents at their request prior to meal times

Every month residents will be able to enjoy a local take away with cultural influence such as Chinese, Thai or Indian food. Items will be chosen in consultation with residents and with respect to dietary restrictions/preferences

A story Board or notice board will be located in the main living area for the posting of menus, movie viewing times, activities, club meetings and education/therapy sessions. This will be in addition to providing printed copies of menus and snacks and relaying information verbally.












An internet café will be established in the lounge area where residents will be able to access emails though a personalised address, and search the internet with assistance from qualified staff

Residents will be encouraged and supported in establishing a number of social clubs according to particular interests and pleasurable pursuits. These may include music, lunch clubs, movie discussions, craft or gardening




Residents may be asked to pay for the cost of admission to events or venues. Fortnightly scenic tour or picnic outing. The location and type of activity will be directed by

residents themselves and may include fishing, lunch at the club or by the seaside

Extra Services residents will be encouraged and assisted to take part in activities of their choice.

These include the Bangalow Billy Cart Derby, ANZAC parades, food and writers’ festivals and a variety of concerts




o - routine services provided as part of Specified Care and Services; or

o - services that are provided to meet the resident's assessed care needs.

Resident to pay for cost of the service. Professional manicures will be organised for Extra Services residents at their request with

local practitioners.

These will be full fee paying services to the provider. In addition to external providers, the friends of Feros Volunteer Program provide a free service to all residents

Facials and beauty therapy will be organised for Extra Services residents at their request with local practitioners. These will be full fee paying services to the provider

Weekly hairdressing services including cuts, tints, and permanents. Residents will be responsible for meeting the cost of the hairdressing.

Visits from cosmetic and aromatherapy suppliers: Suppliers of cosmetics (such as Avon and Nutrimetics) and local aromatherapy products will be invited by Feros Village Bangalow to visit Extra Services residents. This will provide an opportunity for residents to pamper themselves and trial new products


o - routine services provided as part of Specified Care and Services; or

o - services that are provided to meet the resident's assessed care needs. Resident to pay for cost of the service.

Complimentary individually planned aromatherapy: Provision of an in-house aromatherapy service with planned aromatherapy regimes according to individual resident needs.

Personal in room massage service: At the request of the residents, Feros Care will arrange for a local and professional massage therapist to conduct in room massage.

There will be an additional fee payable by the residents to the provider.Provision of reiki, reflexology and bowen therapies by visiting practitioners. Visits at the request of residents. Residents to pay the costs for these services.



3.3 Services - innovations, culture of service and special features Free fortnightly shopping service: Feros Care will invite Extra Services residents to submit a list of

shopping items to be purchased by staff on behalf of the resident fortnightly. Residents will be responsible for meeting the additional cost of these items

Access to in-room single overnight beds for guests: Family and loved ones wishing to stay overnight with an Extra Services resident will be provided a complimentary single sofa as well as being welcomed to enjoy planned meals as requested.

In house visits from clothing, gifts and homeware supplies: Extra Services staff will arrange for leading clothing, gifts and homeware suppliers to display their goods for purchase in the lounge. This will provide residents with an opportunity to purchase needed products or family gifts in the comfort of their own home

Fig Tree Point Aged Care Facility1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings





aids






1.4 Accommodation – innovations and special features Electric adjustable chairs in all residents rooms. Provision of a mini fridge, kettle and microwave in all rooms.

Air conditioning and fans in all rooms.














2.2 Food - innovations and special features Birthday and celebration cakes, e.g. wedding anniversary and Christmas. Fruit and pastry, slices, cakes and or scones served every morning tea. Special events with families celebrated and catered for such as wedding anniversaries, grand-

children’s birthdays, Christmas in July.

3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the

overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.









Card group

Cinema




Residents may be asked to pay for the cost of admission to events or venues. Ferry outings

Piano and organ recitals


3.2 Services - enhanced personal servicesNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.* Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service.

Facials

Manicures

Aromatherapy





Resident to pay for cost of the service. Aromatherapy

Relaxation music therapy

External mobile shopping quarterly (clothing and gifts)



3.3 Services - innovations, culture of service and special features

Frank Whiddon Masonic Nursing Home1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings




or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents

At least one private function/dining room for residents and visitors, separate from main dining area(s)








1.4 Accommodation – innovations and special features Universal remote control for all technology in the resident’s room




















Art Class

Theatrette




(Residents may be asked to pay for the cost of admission to events or venues.) Limousine excursions

Specific outings eg plays







Manicure

Beauty Therapist






Massage

* Provision of escort to outside appointments, as requested by resident or family.

Hammond Care – Erina1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings


rooms to assist people living with dementia, e.g. movement, light and heating sensors

Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of

residents, subject to availability Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining








dementia

1.4 Accommodation – innovations and special features A calm, peaceful domestic environment in a cottage layout. There are no nurses’ stations, staff

handwashing sinks in the corridors are out of view behind cupboard doors; flashing lights and buzzers have been replaced by vibrating staff pagers linked to the residents’ call system.

Activities of daily living include cooking, gardening, hanging clothes on the line etc. The design, planting and artefacts in different gardens also reflect local themes such as citrus orchards, swimming, local bird life.



(each counts as one dish)












2.2 Food - innovations and special features Residents are taken on social outings to access the type of meals which previously formed part of

their life and to promote interaction with the local community eg outings for fish and chips on the beach, meals in the local club or favourite café, and food from different cultures to offer the residents a wide range of food options.

Domestic kitchens: there is no central kitchen in the home as each cottage has its own domestic kitchen which offers residents as much participation in meal preparation as possible as part of the homely, cottage atmosphere. These meals can be eaten at the time of the residents’ own choosing.











Life engagement activities




Residents may be asked to pay for the cost of admission to events or venues. Trips to the cinema, shopping, beach, hardware store, garden centre, bowling club etc



* Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service. Beauty therapy

Massage

Complementary hairdressing





Resident to pay for cost of the service. Aromatherapy program which offers eg lavender hand massage.



3.3 Services - innovations, culture of service and special features Residents are encouraged to use their photographs, furniture, soft furnishings and memorabilia to

make their rooms familiar and comfortable and to enable residents and their families to reminisce in a positive manner.

Heritage Lodge Assisted Aged Care1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings





aids

1.3 Accommodation - furniture and fittings

Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.




1.4 Accommodation – innovations and special features On-site Theatre Business Centre with internet and email access Internal, landscaped courtyards with water features


2.1 Food One hot dish, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and

dinner Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and





Meals available for guests on request Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,


2.2 Food - innovations and special features Cultural Theme Days Alfresco dining in courtyards in warmer months







*Activities offered to residents as additional choices that are available to them as individuals.

These are to be over and above activities that are either: o routine in-house group or individual activities provided as part of Specified Care and

Services; or


Pamper Parlour: Weekly opportunity for the ladies to gather and enjoy a mini facial, hand massage etc

Men’s club: Weekly club for men only. An opportunity for our gentlemen residents to enjoy a beer (or wine, soft drinks) and socialise with their peers




Residents may be asked to pay for the cost of admission to events or venues. Scenic drives around the local countryside followed by ice cream in the township – cost to

resident of refreshments

Small group outings: Regular outings to places of interest and various activities eg. Pub lunch – cost to resident of entry fees and meals





o services that are provided to meet the resident's assessed care needs

Resident to pay for cost of the service. Barber Shop Service: Fortnightly availability of haircut, shave and hot towel treatment for the

gentleman residents (small additional fee)

Facials: Fortnightly availability of facial by qualified beautician (subject to skin integrity assessment) (small additional fee)

Manicures: Fortnightly availability of manicure by qualified nail technician/beautician (small additional fee)





Resident to pay for cost of the service. Massage: Weekly availability of massage by qualified masseuse (low additional fee)

Reiki: Fortnightly availability of Reiki by qualified practitioner (low additional fee)

3.3 Services - innovations, culture of service and special features Movie club: Monthly club that meets to view a movie of their choice on the big screen. Popcorn,

soft drinks and Jaffas provided One-on-one Therapy: Weekly program that extends to every resident once a week. Of great

benefit for those who do not attend group activities. An opportunity to engage in general conversation, enjoy a gentle massage, discuss problem etc.

Current Affairs discussion Group: Weekly group that gathers to read local and national newspapers followed by lively discussion on events.

Dedicated room available for massage, Reiki etc. Topic Club Discussion Group: Weekly group that gathers to discuss chosen topics of interest over

refreshments.

Hillside at Figtree1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.







area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessibly to residents, including residents with mobility

aids.








dinner











2.2 Food - innovations and special features The Service will provide special catering / cooking programs aimed recapturing / preserving skills

and encouraging the development of new healthy eating food preparation.





Provision of telephone handset to each resident’s room







3.2 Services - enhanced personal services Hairdressing and manicures – Haircut and set and manicure for women – haircut/barbering /

shave for men. Fee charged by outside contractor Additional elective tactile or massage services chosen by the resident for personal enjoyment.



Aromatherapy – Provision of qualified Aromatherapy for residents wishing to participate. Program to include; relaxation massage, palliative care massage, and other forms of massage as appropriate

Music / Reminiscence Program – program specifically developed to meet the specific and personal needs of all residents with specific attention to persons showing early signs of dementia illness and to provide general comfort, re- assurance and personal enjoyment



3.3 Services - innovations, culture of service and special features Lifetime celebration – Facilitated program encouraging individual residents to recall events and

people of significance throughout their lifetime. Examples include exploring their “family tree”, research background material on their early childhood, collect information on places and / or events of significance and collate a portfolio for celebrating their lifetime experiences

Healthy Living – Facilitated program offering a diverse range of healthy living education including back care, general exercise, healthy eating, lifestyle choice, wine tasting and fine food appreciation. Program is designed to extend the experience of participants and to provide relevant education on matters of healthy living.

Hunters Hill Montefiore Home1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008

certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings










1.4 Accommodation – innovations and special features Special garden features (fountain, gazebo) Bar-fridges available in all rooms upon request Café area – open 6 days per week – cost to resident



2.1 Food One hot dish, excluding porridge, at each breakfast Choice of at least 3 main courses plus entree/soup and/or a choice of desserts at lunch and

dinner BBQs / special occasion meals provided over and above routine social and cultural meals and







2.2 Food - innovations and special features Menus and recipes are reviewed by Jewish Food Consultant who provides input



One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV Provision of telephone handset to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books


designed for persons living with dementia, with raised beds available and some plants Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed,

gazebo Music Activities, no additional cost Art Activities, additional cost Theatre parties, shopping excursions, specific excursions – resident pays cost of ticket;

purchases Outings to places of interest, no additional cost


3.2 Services - enhanced personal services Beautician (weekly) – at cost to resident Manicurist (weekly) – at cost to resident Hairdressing (weekly) – at cost to resident Dedicated hairdressing salon Aromatherapy (upon request) – at cost to resident Remedial massage (upon request) – at cost to resident Reflexology (upon request) – at cost to resident

3.3 Services - innovations, culture of service and special features Sensory room Extra Service Co-ordinator Hydrotherapy pool.

Imlay House1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings











1.4 Accommodation – innovations and special features Multifunction room for residents’ use for eg hairdressing












A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh fruit and biscuits)

Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water, tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special features Printed menus on dining tables








Special focus on residents past life history to maintain their continuing interest Special Group Classes eg Art, Information Technology Outings of Choice – Cinema, Clubs, Concerts, Football matches, Agricultural Shows Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal services Facials Manicures Other beauty treatments Massage Aromatherapy Recognised superior brand name toiletries provided in addition to those provided as part of

Specified Care and Services Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Dry Cleaning – Valet and Pick Up Service Twice Weekly Washing of delicate Clothing

Reading upon request Mini Fridges on request Provision of telephone handset to each resident’s room.

IRT Links Seaside1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings










Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms

Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


1.4 Accommodation – innovations and special featuresAll rooms are singe with private ensuite. Rooftop landscaped garden fully accessible to residents with mobility aides. Includes outdoor seating and table, shade structure, umbrellas and a barbeque. To be used for private alfresco functions, social afternoon drinks and special events. Catering can be provided at resident cost.


2.1 Food Choice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 3 main courses plus entree/soup and/or a choice of desserts at lunch and










2.2 Food - innovations and special features Printed menus distributed weekly to residents’ rooms. Printed menus will also be provided at all

dining tables. A quarterly (3 monthly ) themed dinner party held for residents.

3. Services - principles

Residents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.







Book Club – Residents’ chosen book for the month is discussed over morning tea, lunch or afternoon tea.

This service includes the provision of an extensive library of titles, large print and audio books.

Music Therapy – the Dedicated activities and lifestyle co-ordinator will organise classes conducted by a Music Therapist weekly or monthly (depending on demand).




(Residents may be asked to pay for the cost of admission to events or venues.) Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal services Facials and related skin treatments will be available to residents weekly on request A make-up service provided for residents on request Weekly relaxation and mediation classes (approx. half an hour) Dedicated hairdressing and beauty salon A variety of different therapy, massage and aromatherapy service will be available to residents

weekly on request (at resident cost) to be provided in the H&B Salon or in the Therapy Room

Monthly therapeutic workshops available to residents, with an emphasis on tactile stimulation, including craft (quilting, paining, making decorations for up-coming events) and gardening (where residents may create their own section of the raised garden including preparation and cultivation of vegetables and herbs to be used in meals).

Weekly swimming therapy programmes to be held onsite in the hydrotherapy pool – with morning tea included.


3.3 Services - innovations, culture of service and special features Residents will have regular access to onsite clothing and shoe repair, cleaning and alteration

services. This will occur on request and if necessary there will be a regularly scheduled visit from a local tailor/cobbler.

Dry cleaning service with valet pick up and delivery service (cost of dry-cleaning only charged to resident)

Provision of foreign language newspapers, magazines and other print media.

IRT Sarah Claydon Residential Care Facility1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings




aids


Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.













2.2 Food - innovations and special features Picnic outings to local areas of interest Take away coffee service for residents




One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV Provision of colour TV, with remote control capability, to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books

available, in good condition, and suitable for residents to read, including large print books. Computer/internet sessions with staff/volunteer facilitator Tai Chi One-on-one outings arranged with volunteers eg sporting events Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal services Pamper sessions for the ladies – manicures, massage etc






Massages by qualified masseuse arranged on request (at resident cost)

* Provision of escort to outside appointments, as requested by resident or family (at resident cost).

IRT Woonona Residential Care Facility1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings

1.2 Accommodation – features

Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of



aids














2.2 Food - innovations and special features Picnic outings to local areas of interest




available, in good condition, and suitable for residents to read, including large print books. Participation on Nintendo Wii activity games with staff/volunteer facilitator One-on-one outings arranged with volunteers eg sporting events Regular one-on-one outings with staff to local café for coffee – “coffee cruise”

3.2 Services - enhanced personal services Pamper Sessions for the ladies – manicures etc Waxing Services Out-of-hours hairdressing arranged for any occasion Massage by qualified masseuse arranged upon request (at resident cost) Provision of escort to outside appointments, as requested by resident or family (at resident cost)

3.3 Services - innovations, culture of service and special features Men’s Group.

Killara Gardens Aged Care1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards

The applicant accepts as a condition of approval that the building will meet or exceed 2008 certification standards for new buildings within 2 years of the date of Extra Service approval





aids






dementia

1.4 Accommodation – innovations and special features Innovative design and quality of finish as per recently completed Amity at Mosman / Dural –

developed by the applicant Home Cinema to be provided in Abbotsholme (Low Care)




dinner Choice of quality wine, beer, soft drinks at main meals BBQs / special occasion meals provided over and above routine social and cultural meals and








2.2 Food - innovations and special features Hotel style printed menus for primary meals detailing menu selections




Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books


Personalised Anniversary Celebrations – program aimed at meeting the personal needs / aspirations of individuals. Range of activities could include facilitation of personal birthday celebrations with family / friends, special remembrance days

Personalised Shopping Service – personal service to residents for specific shopping and/or special occasions by staff member



Hairdressing and manicures – Haircut and set and manicure for women – haircut / barbering / shave for men. Fee charged by outside contractor

Dedicated hairdressing salon Aromatherapy – Provision of qualified Aromatherapist for residents wishing to participate.

Programs to include; relaxation massage, palliative care massage, and other forms of massage as appropriate.

Hydrotherapy – A hydrotherapy bath will be provided for use by residents – Programs in conjunction with their physiotherapy programs

Special Garment Care – Dry Cleaning & Special Garment Care Recognised superior brand name toiletries provided in addition to those provided as part of


3.3 Services - innovations, culture of service and special features Bridge Club – Facilitated programs (male and female) promoting knowledge, skills and social

interaction. Facilitation will occur at varying degrees depending on the capacity / skill base of participants Lifetime celebration – Facilitated program encouraging individuals to explore their “family tree”,

research background material on their early childhood, collect information on places and/or events of significance and collate a portfolio for celebrating their lifetime experiences.

Private Nursing – Arranging a private Registered Nurse for residents at their or their relatives request

Outings – bus trips – Outings to specific points of interest, cultural events, concerts & special functions – Accompanied by staff member and driver.

Lady of Grace Nursing Home1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.



1.2 Accommodation – features Individual single rooms have an average floor area of 12m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements Heating and cooling systems for residents’ rooms that are individually controllable by the resident




1.3 Accommodation - furniture and fittings Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents'

rooms Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


1.4 Accommodation – innovations and special features Coffee Machine in Dining Area














2.2 Food - innovations and special features Printed Menus on Dining Tables Theme Meals for Special Days – Australia Day, Italian Feast Days, Anzac Day, Shrove Tuesday,

Easter, Christmas, Melbourne Cup Day










(Services provided to meet assessed care needs are claimable under the Resident Classification Scale.)

Individual Interest of Resident to be Developed

Special Group Classes Volunteers eg: Pottery




(Services provided to meet assessed care needs are claimable under the Resident Classification Scale.)Residents may be asked to pay for the cost of admission to events or venues.

Outings of choice – Cinema, Clubs, Concerts





(Services provided to meet assessed care needs are claimable under the Resident Classification Scale.)Resident to pay for cost of the service.

Facials

Manicures

Special Make Up classes (Eg: Revlon)






Massage

Aromatherapy

Reflexology (foot massage)



3.3 Services - innovations, culture of service and special features

Dry Cleaning – Valet & Pick Up Service Washing of Delicate Clothing Volunteer Reading in language of choice Mini Fridges on request.

Lansdowne Gardens1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.










Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms

Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four power sockets)

Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living with

dementia

1.3 Accommodation – innovations and special features Multi Sensory Stimulation provided in a purpose built – Snoezelen Room













2.2 Food - innovations and special features Live capture of menu choices via food services software program










routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Fitness and exercise classes in the Wellness Centre Personal assistant to assist with letter writing, appointments, diary/journal keeping and day to day

organisation Outings offered to residents as additional choices that are available to them as individuals. These

are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or outings that are provided to meet the resident's assessed care needs. (Residents may be asked

to pay for the cost of admission to events or venues.) Historical Tours to compliment divisional therapy activities Provision of dedicated bus fitted appropriately for the transport of residents


resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of

the service. Manicures will be available for residents either in their room or at the Beauty Salon Aromatherapy will be available for residents either in their rooms or in the dedicated extra sensory

Snoezelen Room Facials will be available for residents in their rooms or in the Beauty Spa Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or

services that are provided to meet the resident's assessed care needs. Resident to pay for cost of the service.

Therapeutic massages Hydrotherapy in onsite hydrotherapy pool Recognised superior brand name toiletries provided in addition to those provided as part of

Specified Care and Services Provision of escort to outside appointments, as requested by resident or family.

Lansdowne Gardens on Wycombe1. Accommodation – principles1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings




or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Professionally landscaped, secure gardens designed for people living with dementia




Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms

Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


dementia











2.2 Food - innovations and special features Live capture of menu choices via food services software program.









routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Personal assistant to assist with letter writing, appointment , diary/journal keeping and day to day

organisation Outings offered to residents as additional choices that are available to them as individuals. These


to pay for the cost of admission to events or venues.) Accompanied outings with appropriately trained staff Historical tours to compliment divisional therapy activities Provision of dedicated bus fitted appropriately for the transport of residents


resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of

the service. Manicures will be available for residents in their rooms Aromatherapy will be available for residents in their rooms Facials will be available for residents in their rooms Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of

the service. Therapeutic massages in residents rooms Recognised superior brand name toiletries provided in addition to those provided as part of

Specified Care and Services Provision of escort to outside appointments, as requested by resident or family.

Laurieton Lakeside Aged Care Residence1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings



or staff Internal lounge/dining/sitting rooms at a minimum ratio of 1 per 15 residents At least one private function/dining room for residents and visitors, separate from main dining








1.4 Accommodation – innovations and special features External covered tea house is attached by covered walkway.


















A local or national daily newspaper provided for each resident on request, with residents able to select

from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.






Residents may be asked to pay for the cost of admission to events or venues. Picnic lunches

Winery tours, visit to the Nut Farm, River Cruises





Resident to pay for cost of the service. Skin Care demonstrations

Manicures

Fashion Shows





Massage Therapist

Facial Massage, waxing



3.3 Services - innovations, culture of service and special features Cultural Activities

Lourdes Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings


residents, subject to availability Internal lounge/dining/sitting rooms at a minimum ratio of 1 per 15 residents Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility







1.4 Accommodation – innovations and special features Internal courtyard with sensory garden Large water feature




dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh

vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is

served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by

resident Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh











routine in-house group or individual activities provided as part of Specified Care and Services; or

activities provided to meet the resident's assessed care needs.

Men’s Club: Fortnightly get together (soon to be a weekly event) of our gentlemen residents to enjoy guest speakers, quizzes, beers and snack foods

Current Affairs Group: Weekly gathering to read local and national newspapers, generation of discussion on current world events, topics of interest


routine in-house group or individual outings provided as part of Specified Care and Services; or

outings that are provided to meet the resident's assessed care needs.

Residents may be asked to pay for the cost of admission to events or venues. Weekly scenic bus trips around such areas as the Northern beaches followed by a lunch of

freshly cooked fish and chips enjoyed at the beach

Visits to the local RSL arranged for individuals to enjoy lunch and catching up with friends whilst enjoying a drink or two and playing the pokies




routine services provided as part of Specified Care and Services; or

services that are provided to meet the resident's assessed care needs.

Resident to pay for cost of the service. Weekly availability of facials and waxes performed by qualified beautician (subject to skin

assessment) – at low additional cost

Fortnightly manicures by qualified nail technician – low additional cost





Resident to pay for cost of the service. Reflexology services available twice weekly (subject to assessment) – low additional cost

Complimentary weekly aromatherapy, assessed by therapist, provided by PCAs.

Weekly full body massage by qualified masseuse – low additional cost and subject to physical assessment

3.3 Services - innovations, culture of service and special features Saturday Movie Matinee: Residents enjoy the film of their choice on the big screen followed by

lunch and refreshments

Garden Therapy Walks: Walks conducted throughout our beautiful grounds by our PCs with individuals.

These are individual garden walks, one-on-one activities, to foster companionship and the time for personal attention.

Ladies’ Club: Twice monthly get together of a smaller group of our female residents to enjoy craft, light snacks and a glass of wine or two.

Book Club: Weekly gatherings of the avid book lovers to discuss their chosen book for the month over Light refreshments.

Mareeba Aged Care1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings

1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining


aids


Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.




1.4 Accommodation – innovations and special features Beautiful, large activities room with five windowed walls that allow an infusion of natural light. Two spacious verandas and a sun porch for quiet relaxation. Partitioned walling between the activities and dining area that allows for private, or smaller group

functions.











2.2 Food - innovations and special features

Full cooked breakfast offered 7 days per week (in addition to cereals, porridge, fruit and yoghurt). Residents are also welcomed to request any meal they choose.

Alfresco dining in the gazebo or one of the verandas overlooking the grounds. Monthly bus trips to our residents’ favourite pie shop for a country-baked pie lunch enjoyed on the

banks of the Clarence River.

3. Services – principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.











National Geographic Club: weekly screening of a National Geographic documentary (on a topic chosen by the residents) followed by a lively discussion and refreshments.

Men’s Club: weekly gathering where our gentlemen residents gather to enjoy a beer or a glass of wine, finder foods, and socialising with peers.





Weekly scenic bus trips along the waterfront of the Clarence River with a picnic morning tea en-route.

Monthly lunch outings conducted by our qualified physiotherapist. Gentle walks and group exercise followed by a picnic lunch.


• * Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service. Availability of fortnightly manicure – at a small additional cost.

Fortnightly pedicure (subject to podiatrist assessment) – at a small additional cost.

Weekly facials/waxes by qualified beautician (subject to skin assessment) at resident cost and as requested.




Resident to pay for cost of the service. Weekly massage by qualified masseuse – low additional cost

Fortnightly aromatherapy and hand massage therapy sessions


3.3 Services - innovations, culture of service and special features Film nostalgia afternoon where residents watch their favourite film followed by refreshments. Current Affairs Discussion Group: group facilitated by one of our activities officers that gathers to

read the local and national newspapers to be followed by discussions on current topics of interest (at least once per week).

“Just Country Singers”: much loved Country and Western singing group that visits every second Sunday to entertain out residents.

“One-to-one” Program: individual program for residents who prefer not to participate in group/smaller group activities or outings, particularly those who receive few visitors, if any. Conversation to encourage cognitive stimulation and reminiscence, to provide companionship (based on resident’s social history).

Markmoran at Little Bay1. Accommodation - principles

A range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.







aids


art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people’s homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.




dementia

1.4 Accommodation – innovations and special features

All beds to be electric high – low beds. The generous room size will allow excellent access for delivery of care and room for personal mobility aids while also providing opportunity for residents to personalise their rooms with selected favourite items from home. Residents may personalise their room to reflect their own individual preferences and tastes, with items of furniture and other personal items which can be accommodated appropriately and which do not impede resident and / staff safety.

The design will be Dementia-Specific, allowing discrete zoning to prevent wandering residents from moving to other areas and there is to be a site security (access and egress) system specifically designed for safety of residents who may wander, to control and / or monitor resident exit and entry.

2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods

2.1 Food Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and








2.2 Food - innovations and special featuresThe services to be provided will be modelled on those currently provided by St Luke’s in its extra service beds at its Aged Care Facility – Lulworth House, at Potts Point

Resident likes and dislikes and cultural preferences recorded and included in menus with input from relatives and the resident

St Luke’s well established and effective formal and informal review of food quality and resident satisfaction via monthly meeting with residents and relatives which members of the board and catering staff attend will be instituted in the new facility

Special catering for theme day celebrations (eg Christmas, Easter, St Patrick’s Day and Anzac Day, Birthday parties (cake supplied) and special family celebrations catered for



3.1 Services - lifestyle and interestsThe services to be provided will be modelled on those currently provided by St Luke’s in its extra service beds at its Aged Care Facility – Lulworth House, at Potts Point



Provision of colour TV, with remote control capability, to each resident's room – at no cost Provision of telephone handset to each resident’s room – at no cost – call charges to be met by

resident Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books

available, in good condition, and suitable for residents to read, including large print books Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal servicesNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description


routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of

the service Manicures available (weekly) on request at resident cost Facials available (weekly) on request at resident cost Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.


the service Making individual family history and reminiscence book with the individual resident on one – to –

one basis Massage service available (weekly) on request, at resident cost Specialised tactile therapy to meet individual resident’s needs using a wide range of tactile aids ,

at no charge to resident Provision of escort to outside appointments, as requested by resident or family – at resident cost

3.3 Services - innovations, culture of service and special features Spacious Gymnasium fully equipped with physiotherapy equipment.

Maroba Nursing Home1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.










TV connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


dementia

1.4 Accommodation – innovations and special features Arjo spa Bath in attractively appointed spa room

Kitchenette with Cafe Bar and vending machine facilities for resident and guests use at any time Kiosk on site










2.2 Food - innovations and special features Italian Cooking Classes Special afternoon teas Picnic Days: Picnic hampers are arranged for residents who are then taken out for the day on a

picnic bus trip









Baroque Music Program

Monthly guest speakers with visual displays on topics of interest




Residents may be asked to pay for the cost of admission to events or venues. Trips Down Memory Lane: small group bus trips






Resident to pay for cost of the service. Fortnightly Manicure by qualified nail technician (at resident cost)

Weekly availability of facial by qualified beautician (at resident cost)





Resident to pay for cost of the service. Tactile Therapy Sessions

Aqua therapy in spa bath

Availability of private massage by qualified masseuse

* Provision of escort to outside appointments, as requested by resident or family (at resident cost)

3.3 Services - innovations, culture of service and special features Dedicated therapy room available on site for clinical or other support services Bi-annual Resident Ball: an evening of dancing, socialising and live entertainment Men’s Club: Opportunity for the gentleman to gather with their peers, enjoy refreshments and

socialise

Gardening Group: Weekly group that gathers to tend the gardens, propagate seedlings Current Affairs Discussion Group: Weekly group that gathers to discuss current events (local,

national and international).

Mathew John Aged Care Facility1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings





aids


standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards,

occasional tables, hall tables etc. Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents'


power sockets)

Electric adjustable bed provided for any resident who requests it

1.4 Accommodation – innovations and special features Ability to cater to the needs of residents with dementia, house area is extremely spacious and

garden areas surrounding the house are securely fenced off The ES house has its own designated kitchenette areas in the ES exclusively available for the

use of ES residents


2.1 Food One hot dish, excluding porridge, at each breakfast Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and








2.2 Food - innovations and special features Picnic days High tea Cooking group












2 x week to local large shopping complex

1 x week visit to local club in the evening



outings that are provided to meet the resident’s assessed care needs.

(Residents may be asked to pay for the cost of admission to events or venues.) Visits to the local cinema

Men’s group







Local beautician (at residents cost)

Yoga teacher weekly

Local chaplin for emotional support weekly and upon request




services that are provided to meet the resident’s assessed care needs.


Massage therapist

Qualified aroma therapist


3.3 Services - innovations, culture of service and special features Current affairs discussion group: weekly group that gathers to discuss current events (local,

national and international) Visiting kindergarten groups.

Mayfield Aged Care1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varyinginteractions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings


rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements Heating and cooling systems for residents’ rooms that are individually controllable by the resident




art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes.

Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.














2.2 Food - innovations and special features Printed menus on all dining tables Individual menus displayed in resident’s room













Art Group




(Residents may be asked to pay for the cost of admission to events or venues.) Monthly Bus Trips

Visit to Local Clubs







Beautician

Hairdressing


* Additional elective tactile or massage services chosen by the resident for personal enjoyment.




Hydrotherapy

Aromatherapy Massage

Massage Therapy



3.3 Services – innovations, culture of service and special features Party Barge Outings Special Resident Celebrations Music Activities Pet Therapy.

Milford House Nursing Home1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, theuse of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The building will meet or exceed 2008 certification standards for new buildings within 2 years of

the date of Extra Service approval


Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents' rooms to assist people living with dementia, e.g. movement, light and heating sensors









power sockets)Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living with

dementia

1.4 Accommodation – innovations and special features Milford House Nursing Home is located opposite the Randwick Plaza shopping centre. Local

patrons regularly walk along Milford Street to the shopping centre and many take the time to interact with residents, as do members of the local community out for a stroll. On the opposite corner is the Sacred Heart Catholic Church where a number of members of the congregation have developed acquaintances with residents. The garden courtyard is therefore a popular option for residents and provides a number of excellent opportunities for a variety of social interactions. It also enables residents to enjoy active gardening or relaxation while remaining in a secure environment. Note that this area is currently under refurbishment.

The family courtyard located at the front of the building overlooking landscaped gardens is a popular option for residents and their families and friends. It provides privacy for alfresco functions and may be used for celebrating special occasions. The area is fully wheelchair accessible and features a gas barbeque, an outdoor setting and large umbrella. Catering is provided, if required. Note that this area is currently under refurbishment.





dinner Pre-dinner drinks / cocktail time / happy hour at least once a week All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh

vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is

served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by

resident Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at

least 1.5 hours) Availability for each resident of their preferred hot meal presented at least twice per week (subject

to dietary restrictions) Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh



2.2 Food - innovations and special features Dinner party for selected residents every 12 weeks, prepared and served with the participation of

recreation staff. The dinner or luncheon may be a theme evening or afternoon such as regional cooking (eg Indian, Asian, Greek, traditional BBQ, etc) or may be for a special occasion.

Choice of main and evening meal preferences are established by a general service staff member on the preceding day and the chef is advised.

Birthday celebrations are held on the day the fall. A monthly celebration for all residents having achieved a birthday milestone in that particular month is also held. The function occurs in conjunction with the Happy Hour on the last Thursday of the month when an entertainer is also present. Champagne, soft drink and other refreshments are offered.











Silk screen painting sessions are provided for interested residents on a 2 weekly basis. The sessions are conducted by a person who has previously worked at the Nursing Home and this activity provides an opportunity for meaningful interaction.

A classical music group meets fortnightly over afternoon tea to enjoy and discuss a selection of well known classics. Outings offered to residents as additional choices that are available to them as individuals. These are to be

over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or


Residents may be asked to pay for the cost of admission to events or venues. Taronga Park Zoo provides a drive through the facility for people unable to meet the strenuous

physical demands of a walking visit. This trip is offered to interested residents on a second monthly basis. It is a longer than normal outing which requires a pre-packing of lunch, buying a takeaway lunch depending on resident’s choice and coordinating comfort stops at appropriate intervals and venues.

A monthly outing to Hughenden Boutique Hotel, Woolhara, is offered to interested residents each month. The outing includes morning tea and a recital by the hotel pianist.



Note: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service.

Manicures and hand massage is provided by a local beautician twice fortnightly. These services are booked through the recreational staff and are provided at nominal cost. Other persons able to provide these services may be privately arranged by the resident.

A men’s hairdresser may visit second weekly, as arranged to provide male residents with a traditional barber service including shave if required.

Relaxation and meditation classes are provided for 20 minutes every 2 weeks by the aromatherapist.

Dedicated hairdressing salonAdditional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service. Additional aromatherapy and massage services are provided by the Nursing Home

aromatherapist who is also a qualified remedial masseuse. These additional services are provided at reasonable cost to the resident.

Chinese acupressure therapy is provided for residents by the remedial masseuse. These additional services are provided at reasonable cost to the resident.

A foot spa is provided for interested residents and is supervised by the aromatherapist is conjunction with other treatments.


3.3 Services - innovations, culture of service and special features Valet pickup and delivery of dry cleaning is provided with prior arrangement.

A regular process of consultation with residents and families about Extra Services is undertaken every 4 weeks. This is achieved as a standing item on the agenda of the Residents/Relatives Committee Meeting.

All relevant matters to do with the residents’ accommodation, services and meals are documented and any requested changes or enhanced choices considered and adopted or implemented, as appropriate.

Old Time Dancing evening sponsored by Randwick Council at the Randwick Bowling Club. This activity has a varying level of popularity and has been enjoyed in the past by a limited number of still active female residents.

Movie theatre outings to the nearby Ritz Cinema are offered to residents as hoc depending on the interest of residents in particular programs. The outings are usually to a mid morning “shoppers” session.

Provision of foreign language newspapers and magazines as requested by residents and family.

Minchinbury Manor1. Accommodation – principles



buildings




area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Professionally landscaped, secure gardens designed for people living with dementia




Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' roomsPhone connection capability provided in

all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


dementia















2.2 Food - innovations and special features Fruit and pastry slices, scones (Devonshire teas) cakes served with all morning teas








Personal care staff are available to escort residents to outing such as personal shopping trips, weddings and celebrations.


3.2 Services - enhanced personal services Aromatherapy Facials/Beauty Care Manicures Dedicated hairdressing salon Mobile shopping visits External shopping visits Provision of escort to outside appointments, as requested by resident or family.

Mona Vale House Nursing Home1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The building will meet or exceed 2008 certification standards for new buildings within 2 years of

the date of Extra Service approval




area(s)





Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms TV connection capability provided in all residents' rooms

Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Objects and layout designed to offer sensory cues and / or to control stimuli for people living with

dementia

1.4 Accommodation – innovations and special features A family entertainment and barbeque area is provided in the secure external courtyard where

outdoor umbrellas have been installed for alfresco dining, family gatherings, parties and general visiting. It is totally wheelchair accessible and features shaded seating in a pleasant garden environment. A gas barbeque is provided, which may be used by friends/relatives with prior notice.

Mona Vale House is located minutes from Mona Vale Beach and has full wheelchair access to the beach, which is frequented by residents accompanied by family and friends.

Mona Vale House Nursing Home is located within walking distance to the local shopping centre.

Residents, accompanied with family members regularly walk along to the shopping centre and take the time to interact with members of the local community out for a stroll.




dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week






2.2 Food – innovations and special features Choice of main and evening meal preferences are established by a general service staff member

on the preceding day and the chef is advised. Birthday celebrations are held on the day they fall with a small cake and a candle. A monthly party

is also held to celebrate the birthday of all residents who have achieved a birthday in that particular month.

Dinner party/theme days are prepared and served with the participation of recreation staff. The dinner or luncheon may be a theme evening such as regional cooking (eg. Indian, Asian, Greek, Melbourne Cup, Easter, Christmas in July and Christmas celebrations) or may be a special occasion.










Extensive lifestyle and recreation activity program including art, music, craft and external entertainers weekly.




(Residents may be asked to pay for the cost of admission to events or venues.) Escorted outings are provided on alternate months to historical, cultural or natural places of

interest to residents. These social outings are longer than normal and each excursion features a picnic or lunch with lovely surroundings and great views. Food and refreshments are an additional cost to the resident.







Beauty therapies such as manicure, facials, waxing etc are arranged for all residents who request a particular service. The resident is charged a reasonable rate for these services.

Specialised massage services are provided by a qualified masseuse as requested. These additional services are provided at a nominal cost to the resident

A foot bath is provided for interested residents and is supervised by staff in conjunction with other treatments






Relaxation and meditation classes are provided every 2 weeks by the Recreational Activities Officer

Aromatherapy massage provided daily by nursing staff as required and every 3-4 weeks by a qualified aromatherapist, massage therapist or Registered Nurse


3.3 Services - innovations, culture of service and special features Personalised laundry service – washing attended as required. Personal items labelled by home.

Internationally themed cultural party days at least every 6 months, including decorations, costumes, authentic traditional food, music and/or live entertainment and films for residents to participate in. Themes include: “Islander Day”, “Bollywood”, “Wild West”, and “Arabian Nights”.

A regular process of consultation with residents and families about Extra Services is undertaken every 12 weeks. This is achieved as a standing item on the agenda of the Residents/Relatives Committee Meeting.

All relevant matters to do with the residents’ accommodation, services and meals are documented and any requested changes or enhanced choices considered and adopted or implemented, as appropriate.

Provision of foreign language newspapers and magazines as requested by residents and family.

Moran Sylvania1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


certification standards for new buildings within 2 years of the date of the Extra Service approval.





area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents

Substantial landscaped gardens, readily accessible to residents, including residents with mobility aids

Professionally landscaped, secure gardens designed for people living with dementia.






dementia

1.4 Accommodation – innovations and special features Multipurpose room with adjoining auxiliary room (snoezelen room)






















routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Providing individual recreation activities Outings offered to residents as additional choices that are available to them as individuals. These


to pay for the cost of admission to events or venues.) Facilitation of outings Provision of dedicated bus fitted appropriately for the transport of residents



routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of

the service. Facility to make available a pedicurist and manicurist; Hydrotherapy services; and Beauty therapist and foot reflexology. Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.


the service. Massage service; and Alternative medicine e.g. herbal, naturopathy, homeopathy and remedial therapies; and Recognised superior brand name toiletries provided in addition to those provided as part of


3.3 Services - innovations, culture of service and special features Technology (telecommunications and information management systems); Diversional therapy; Fresh and dried flower arrangements; and Complimentary services

Newmarch House1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


residents, subject to availability Heating and cooling systems for residents‟ rooms that are individually controllable by the resident

or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents Natural light and vistas to a majority of residents' rooms

Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids




Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents‟ rooms Sufficient dedicated power points for appliances in residents‟ rooms (with a minimum of four



2.1 Food Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and








2.2 Food - innovations and special features Saturday night takeaways “Meet „n Greet” morning teas Monthly “Foods of the World” special lunches


Residents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident‟s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.



available, in good condition, and suitable for residents to read, including large print books. Activities offered to residents as additional choices that are available to them as individuals. Current Affairs Group Arm chair travel Outings offered to residents as additional choices that are available to them as individuals.

Residents may be asked to pay for the cost of admission to events or venues. Movie outings Group outings to local places of interest Provision of dedicated bus fitted appropriately for the transport of residents


resident for personal enjoyment. Resident to pay for cost of the service. Facial treatments and makeovers Professional manicures and pedicures Dry cleaning, clothing repairs and alterations Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

Resident to pay for cost of the service. Full or partial massage Reflexology sessions Individual sensory stimulation sessions Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Tai Chi lessons Personal shopping service Ladies Luncheon Group Gentlemen Only Group Book Club and Creative Writing Club

Peter Cosgrove House

1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings

1.2 Accommodation – features Individual single rooms have an average floor area of 14m2 or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of










dementia

1.4 Accommodation – innovations and special features Multi-sensory room with spa bath On-site “motel” accommodation for visitors Individual ensuite bathroom to all bedrooms











fruit and biscuits) •Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,


2.2 Food - innovations and special features Printed menus on dining table












Music appreciation class – monthly, no additional cost

Art class – monthly, no additional cost




Residents may be asked to pay for the cost of admission to events or venues. Monthly bus trip to beach or lake

Monthly bus trip to cinema, show or shops





Resident to pay for cost of the service. Facial – weekly at cost to resident

Manicure – weekly at cost to resident





Resident to pay for cost of the service. Aromatherapy – monthly at cost to resident

Massage – weekly at cost to resident

Reflexology – monthly no additional cost



3.3 Services - innovations, culture of service and special features Café on site for residents and families Dedicated room available for provision of massage etc Gymnasium and hydrotherapy pool available on site.

Raffles Assisted Aged Care1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings





aids






1.4 Accommodation – innovations and special features Business hub with computers with internet access All Extra Service rooms have private ensuites Central arcade designed as shopfronts with water feature and chandelier in the foyer








Meals available for guests on request (at small cost) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,


2.2 Food – innovations and special features BBQ lunch – bus outings to local scenic picnic areas Cooking Club Alfresco dining in the outdoor dining area or in the Raffles-inspired Garden Dining Room



One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books


designed for persons living with dementia, with raised beds available and some plants Activities offered to residents as additional choices that are available to them as individuals.

These are to be over and above activities that are either: routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Focus Group – Current Affairs discussion group that gathers to discuss topical issues Internet tutoring with staff/volunteer co-ordinator Outings offered to residents as additional choices that are available to them as individuals. These


to pay for the cost of admission to events or venues.) Shopping Trips – Fortnightly shopping excursions to various local shopping complexes Small Group Outings – Regular outings to places of interest and various activities eg Ten Pin

Bowling, beachside cafes. Provision of dedicated bus fitted appropriately for the transport of residents


resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. One point is available for each distinctly different service where the provider organises access to

the service for the resident reasonably frequently. Resident to pay for cost of the service. Pamper Parlour – Twice weekly pamper sessions for residents to enjoy hand massages, foot spa

etc Facials – Monthly availability of facial by qualified beautician (Subject to skin integrity

assessments), small additional fee Manicures – Monthly availability of manicure by qualified nail technician/beautician Dedicated hairdressing salon


routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. One point is available for each distinctly different service where the provider organises access to

the service for the resident reasonably frequently. Resident to pay for cost of the service. Massage – monthly availability of massage by qualified masseuse (low additional fee) Reiki – Fortnightly availability of Reiki by a qualified practitioner (low additional fee) Provision of escort to outside appointments, as requested by resident or family (at resident cost)

3.3 Services - innovations, culture of service and special features Water features in central courtyards and internal corridors Dedicated visitors’ lounge with tea and coffee facilities On-site kiosk and shopping trolley service Large community centre with billiards table

Randwick Montefiore Home1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.








aids

Professionally landscaped, secure gardens designed for people living with dementia






dementia

1.4 Accommodation – innovations and special features Special garden features eg water features, work shed, clothes line, bus-stop, sculptures, raised

garden beds with built in seating Café open 6 days a week Aquatic centre with hydrotherapy pool) and indoor/outdoor surrounding leisure area.









2.2 Food - innovations and special features Printed menus on tables Input from Jewish food consultant regarding menu preparation and recipes all food meets Kosher requirements Dedicated dining/serving staff (waiters) separately identified by restaurant style attire









These are to be over and above activities that either: routine in-house group or individual activities provided as part of Specified Care and Services; or

activities provided to meet the resident’s assessed care needs.


Dance Movement and Music Therapist

Professional lecturers, Bridge competitions, computer lessons, professional entertainers.

*Outings offered to residents as additional choices that re available to them as individuals.

These are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services or:



Theatre parties, weekly shopping excursions, specific excursions

On request, weekly outings to places of interest


3.2 Services - enhanced personal services *Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the


routine services provided as part of Specified Care and Services:



Hairdresser (weekly)

Beautician (weekly)

Manicurist (weekly)


Aromatherapy/massage (upon request)

Reflexology (upon request)

*Additional elective tactile or massage services chosen by the resident for personal enjoyment.



(Services provided to meet assessed care needs are claimable under the Resident Classification Scale.) Resident to pay for cost of the service.



3.3 Services - innovations, culture of service and special features An extra service coordinator (Director of Resident Lifestyle) Dry cleaning/valet pickup and delivery service Retail precinct on site for shopping Provision of foreign language newspapers and magazines Boutique/Newsagent

Regis Gannon Gardens 1. Accommodation – principles


1.1 Accommodation – building standardsThe building (or Extra Service part) meets or exceeds 2008 certification standards for new buildings

1.2 Accommodation – featuresIndividual single rooms have an average floor area of 14m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility aids Professionally landscaped, secure gardens designed for people living with dementia

1.3 Accommodation – furniture and fittingsColour coordinated decor and quality fittings. Includes quality furniture, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc. Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four power sockets) Electric adjustable bed provided for any resident who requests it


2.1 FoodOne hot dish, excluding porridge, at each breakfast

Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours) Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh fruit and biscuits)



One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents Provision of colour TV, with remote control capability, to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books. A local or national daily newspaper provided for each resident on request, with residents able to select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas. Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo Provision of dedicated bus fitted appropriately for the transport of residents


* Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment.



Resident to pay for cost of the service. Manicures, available at residents’ rooms or the hairdressing salon

Pedicures available in residents’ rooms or the hairdressing salon


* Additional elective tactile or massage services chosen by the resident for personal enjoyment.


-services that are provided to meet the resident's assessed care needs.

Resident to pay for cost of the service. Tactile massage

* Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services.

Regis Hastings Manor 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


1.2 Accommodation – featuresIndividual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents' rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 15 residents Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility aids

1.3 Accommodation - furniture and fittingsColour coordinated decor and quality fittings. Includes quality furniture, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc. Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four power sockets) Electric adjustable bed provided for any resident who requests it

1.4 Accommodation – innovations and special featuresGarden water feature in beautifully landscaped gardens The Activities Room – a lovely room fully set up for complimentary therapies and entertaining, featuring a piano


2.1 FoodChoice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and dinner Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water, tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special featuresCelebrations of birthdays, Bastille Day, Anzac Day etc. High Tea – monthly afternoon teas with 3 point sandwiches, Devonshire tea and scones. Sunday Brunch including a selection of hot and continental dishes.

3. Services – principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the









Men’s Group: Men only club every month to enjoy a male peer group get together that may include beer and snacks, male-oriented activities, including trips to the pub for lunch, watching old western movies, and guest speakers.




(Residents may be asked to pay for the cost of admission to events or venues.) Small group outings to special places of interest, including local theatre or musical acts at the community centre, shopping centres, parks etc.


3.2 Services - enhanced personal servicesAdditional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service. Facials: Qualified beautician to treat the ladies to facials (at resident cost)

Manicures by qualified nail technician (at resident cost)





One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service. Individual therapy sessions – one on one therapy involving foot massages etc

3.3 Services - innovations, culture of service and special featuresA dynamic Activities Club which includes (depending on residents’ preferences) an Art Club, Jigsaw Club, Craft Club, Card Club, and Football tipping. Beauty Day (makeover by staff).

Regis the Gardens 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


1.2 Accommodation – featuresIndividual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents' rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 15 residents At least one private function/dining room for residents and visitors, separate from main dining area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility aids Professionally landscaped, secure gardens designed for people living with dementia

1.3 Accommodation - furniture and fittingsColour coordinated decor and quality fittings. Includes quality furniture, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc. Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms TV connection capability provided in all residents' rooms

Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four power sockets)

1.4 Accommodation – innovations and special featuresAll rooms are single with private ensuite Residents’ own laundry facilities for their personal use The Activities Room – a beautiful room fully set up for complimentary therapies and entertaining, featuring a Wii Nintendo machine, pianola and piano


2.1 FoodOne hot dish, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and dinner Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh fruit and biscuits)

2.2 Food - innovations and special featuresSmall group outings to special places of interest including the Hunter Valley and local cafes High Tea afternoons



One or more large screen TV with video/DVD in a lounge area with no cable/satellite TV

Provision of colour TV, with remote control capability, to each resident’s room



* Activities offered to residents as additional choices that are available to them as individuals.

These are to be over and above activities that are either: routine in-house group or individual activities provided as part of Specified Care and Services; or


Small walking group that takes scenic parkland walks with staff every morning

Men’s Club – Men only club that meets once a month to enjoy a male peer group get together that may include beer and snacks, trips to the pub for lunch etc




(Residents may be asked to pay for the cost of admission to events or venues.) Small group outings four times a week to special places of interest, including musicals at the nearby community theatre, shopping centres, parks, trips across the bay etc.


3.2 Services - enhanced personal services* Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:



One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service. Facials – Qualified beautician to treat the ladies to a facial (at resident cost)

Manicures by a qualified nail technician (at resident cost)






Massage – Monthly availability of full body massage by a contracted, qualified masseuse (at resident cost)

Individual Therapy Sessions – One-on-one therapy involving foot massages etc

* Provision of escort to outside appointments, as requested by resident or family (at resident cost)

3.3 Services - innovations, culture of service and special featuresWater Features (fountains) in the grounds Accommodation of domestic pets encouraged (subject to suitability criteria) A dynamic Activities Club which includes a daily Art Club, Jigsaw Club, Craft Club, Card Club, Canasta Club, Football tipping, and Sunshine Club. Pet Therapy program Fully equipped kitchenette for resident and family use at any time.

RSL ANZAC Village 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.



1.3 Accommodation - furniture and fittingsDesigner-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture

found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc. Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four power sockets) Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living with dementia

1.4 Accommodation – innovations and special featuresReminiscence centres to promote interest and reflection On-site “motel style” accommodation available for visitors Private ensuite bathrooms to all residents’ rooms


2.1 FoodOne hot dish, excluding porridge, at each breakfast Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours) Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water, tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special featuresEnglish High Tea every week Monthly Theme Lunches – eg Valentine’s Day, French Day

Weekly trip to on-site Village Restaurant – “Diggers Inn” available for 16 people per week on a rotational basis – restaurant standard meals with waiter service with other village restaurants – 100 people present in restaurant and thus also promotes socialisation







* Activities offered to residents as additional choices that are available to them as individuals.



Music Appreciation

Art and Craft Class

* Outings offered to residents as additional choices that are available to them as individuals.

These are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or


(Residents may be asked to pay for the cost of admission to events or venues.) Monthly bus trip to beach or lake

Monthly bus trip to shows or shops





One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service. Facial

Manicure





One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service. Aromatherapy

Massage

Reflexology

3.3 Services - innovations, culture of service and special featuresCafé on-site for residents and family Gymnasium and hydrotherapy pool available on-site for residents’ use On-site ANZAC March and service and Remembrance Day service with current armed forces personnel present; on-site RSL Sub-Branch and Welfare Officer; Remembrance Walk detailing war history and remembering those that did not return.

RSL Care Darlington 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standardsThe building (or Extra Service part) meets or exceed 2008 certification standards for new buildings

1.2 Accommodation – featuresIndividual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents' rooms to assist people living with dementia, e.g. movement, light and heating sensors

Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility aids Professionally landscaped, secure gardens designed for people living with dementia

1.3 Accommodation - furniture and fittingsDesigner-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc. Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four power sockets) Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living with dementia

1.4 Accommodation – innovations and special featuresAll rooms are single rooms with spacious ensuites fully equipped with appropriate living aids. 2 of 30 rooms are apartment style with an additional private sitting area. 2 distinct areas are available for relatives to ‘sleep-over’ on the premises in the extra service wing if a resident is extremely ill or in a terminal phase. The rooms have a kitchenette to allow relatives to be self sufficient with regard to tea and coffee making and light meals. This service enhances the RSL Care’s philosophy of family inclusion the broader model of care.


2.1 FoodChoice of at least 2 hot dishes, excluding porridge, at each breakfast

Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water, tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special featuresPrinted menus will be provided in each dining area at each table.











activities provided to meet the resident’s assessed care needs.

(Services provided to meet assessed care needs are claimable under the Resident Classification Scale.) Computer Club

Music listening room

Men’s club fishing trips to the Tweed River and Terranora Lakes

Regular outings to South Coast Choral society and symphony performances and service Club artists.

*Outings offered to residents as additional choices that are available to them as individuals.

These are to be over and above outings that re either: routine in-house group or individual outings provided as part of Specified Care and Services or


(Services provided to meet assessed care needs are claimable under the Resident Classification Scale.)Residents may be asked to pay for the cost of admission to events or venues. Provision of dedicated bus fitted appropriately for the transport of residents


*Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:



(Services provided assessed care needs are claimable under the Resident Classification Scale.)Resident to pay for cost of the service. Manicure

Aromatherapy

Hand and foot massage


*Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that re either: routine services provided as part of Specified Care and Services; or


(Services provided to meet assessed care needs are claimable under the Resident Classification Scale.)Resident to pay for cost of the service. Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services


3.3 Services - innovations, culture of service and special featuresNational and veteran specific commemorative events and functions Literary appreciation group and biographical opportunity Provision of writing paper and envelopes personalised for the Darlington community available at writing desk in the reading room National and veteran specific commemorative events and functions Library appreciation group and biographical opportunity Provision of writing paper and envelopes personalised for the Darlington community available at writing desk in the reading room.

Seabreeze Community Aged Care 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


1.2 Accommodation – featuresIndividual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents' rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents

1.3 Accommodation - furniture and fittingsDesigner-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.

Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four power sockets) Electric adjustable bed provided for any resident who requests it


2.1 FoodChoice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon, sausages (each counts as one dish) Choice of at least 3 main courses plus entree/soup and/or a choice of desserts at lunch and dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours) Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water, tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special featuresBuffet Meals Food Packs









routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs.

Pets/Plant Activity




Residents may be asked to pay for the cost of admission to events or venues. 1:1 “Walk”

“ Treat Afternoon”





Resident to pay for cost of the service. Manicures

Personal Training

Beauty Therapy





Resident to pay for cost of the service. Massage Therapy

Bowen Therapy

Sensory Therapy


Provision of escort to outside appointments, as requested by resident or family.

Seven Hills Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standardsThe applicant accepts as a condition of approval that the building will meet or exceed 2008 certification standards for new buildings within 2 years of the date of the Extra Service approval.



Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc. Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four power sockets) Electric adjustable bed provided for any resident who requests it

1.4 Accommodation – innovations and special featuresBar Area Incorporated into downstairs Recreation Room Multi Function Room for Internet Computer Access and hairdresser


2.1 FoodChoice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon, sausages (each counts as one dish) Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours) Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water, tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special featuresPrinted menus on dining table








Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:



One point is available for each distinctly different activity provided the activity is available to the resident reasonably frequently.Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or

Outings that are provided to meet the resident's assessed care needs.

One point is available for each distinctly different outing provided the outing is available to the resident reasonably frequently.Residents may be asked to pay for the cost of admission to events or venues. Outings of choice – Cinema, Clubs, Concerts, Football Matches, Agricultural Shows





One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service. Facials

Manicures

Access to a beauty therapist to design an individual programme for each resident

Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or


One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service. Massage (includes shiatsu)

Aromatherapy

Reflexology (Foot Massage)



3.3 Services - innovations, culture of service and special featuresDry Cleaning – Valet and Pick Up Service Individual music of choice developed by Music Therapist Mini Fridges on request.

Sir James at Dalmeny 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standardsThe applicant accepts as a condition of approval that the building will meet or exceed 2008 certification standards for new buildings within 2 years of the date of Extra Service approval


Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents' rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility aids Professionally landscaped, secure gardens designed for people living with dementia



2.1 FoodChoice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale

All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours) Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water, tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special featuresMarket Seafood Day: Monthly provision of fresh from the market seafood



One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents Provision of colour TV, with remote control capability, to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books. A local or national daily newspaper provided for each resident on request, with residents able to select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas. Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants Provision of dedicated bus fitted appropriately for the transport of residents




One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service. Gardening Club

Flower arranging

Movie Club – Staff accompanying residents to cinema





One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service. Beautician – Facials, manicures on request

Massage, aromatherapy, yoga and Tai Chi classes.

Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services.

St Lukes Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standardsThe building (or Extra Service part) meets or exceed 2008 certification standards for new buildings

1.2 Accommodation – featuresIndividual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents' rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents

At least one private function/dining room for residents and visitors, separate from main dining area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Professionally landscaped, secure gardens designed for people living with dementia


1.4 Accommodation – innovations and special featuresAll beds are electric high-low beds. The generous room sizes allow excellent access for delivery of care and room for personal mobility aids while also providing opportunity for residents to personlise their rooms with selected favourite items from home. Residents may personalise their room to reflect their own individual preferences and tastes, with items of furniture and others personal items which can be accommodated appropriately and which do not impede resident and/or staff safety Dementia-specific design with smart-card access system allowing discrete zoning to prevent wandering residents from moving to other areas There is a site security (access and egress) system specifically designed for safety of residents who may wander, which controls and/or monitors resident exit and entry


2.1 FoodChoice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon, sausages (each counts as one dish) Choice of at least 3 main courses plus entree/soup and/or a choice of desserts at lunch and dinner BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale

All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water, tea/coffee, juices, fruit, biscuits)










Individual Sensory Therapy session using Snozelen Equipment and other sensory aids available seven days per week, provided at resident/relative request at no additional charge

Pet and Music Therapy available (weekly) for individual resident at resident’s choice at no additional charge




Residents may be asked to pay for the cost of admission to events or venues. Twilight bus tours

Town Hall Concerts and Theatre Attendances available at individual’s choice in addition to routine outings. Available six times per year. Transport at no charge. Admission at resident cost.






Resident to pay for cost of the service. Manicures available (weekly) on request at resident cost

Facials available (weekly) on request at resident cost





Resident to pay for cost of the service. Massage service available (weekly) or request, at resident cost

Meditation/relaxation sessions provided at regular intervals and additionally upon request by qualified therapist. This involves touch and sensory treatments



3.3 Services - innovations, culture of service and special featuresSpacious gymnasium On site laundries on each floor for personal laundry needs. Dry Cleaning Service with valet pick up and delivery service (cost of dry cleaning paid by resident) Mini-fridges provided in each room for each resident upon request CD players/comfort cushions/tactile equipment/bubble tubes in individual room for residents who have Dementia to assist in behavioural management Mobile shop service provides on site shopping for clothing, personal items and gifts four times per year Dedicated therapy room available on site with Snozelen equipment in addition to large activities centre.

Sugar Loaf Gardens1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


1.2 Accommodation – featuresIndividual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents' rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability Internal lounge / dining / sitting room spaces provided on the basis of at least 3m² per resident At least one private function/dining room for residents and visitors, separate from main dining area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility aids Professionally landscaped, secure gardens designed for people living with dementia

1.3 Accommodation - furniture and fittingsDesigner-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc. Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four power sockets) Electric adjustable bed provided for any resident who requests it

1.4 Accommodation – innovations and special featuresExclusive access to hair dressing salon on level 1 for specified times. This will include access to nail artis/specialist colourist.


2.1 FoodChoice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours) Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water, tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special featuresWine tasting, printed menus Celebration days throughout the year with special catering



One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents Provision of colour TV, with remote control capability, to each resident's room

Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books. A local or national daily newspaper provided for each resident on request, with residents able to select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas. Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or outings that are provided to meet the resident's assessed care needs. (Residents may be asked to pay for the cost of admission to events or venues.) Shopping Services are available fortnightly for those wishing to attend.

3.2 Services - enhanced personal servicesAdditional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently. Resident to pay for cost of the service. Allocated Lifestyle and Leisure Manager Exclusive exercise and yoga classesAdditional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently. Resident to pay for cost of the service. Massage therapy – individual access to massage and aroma-therapist weekly. 20 min consult. Relaxation Music Activities – will be provided on two days per week basis. It will be available to all residents. It is envisaged that the activities will provide relaxing, tranquil, and soothing music to calm and relax residents. Other forms of music activities will involve music from ballets and more sedate symphonies to provide an alternate choice of music interest. Seniors aerobics – the facility includes a Wellness Centre (Gymnasium) and through this we will promote to all capable residents a series of low impact exercises that will be conducted through a musical background.Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special featuresMassage Therapy Specified Men’s events such as football get together sand bowls days will be arranged monthly.

Tallwoods Corner Aged Care Facility

1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.



1.3 Accommodation - furniture and fittingsDesigner-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc. Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four power sockets) Electric adjustable bed provided for any resident who requests it

1.4 Accommodation – innovations and special featuresCommunal tea and coffee making area in central lounge/dining rooms for use by residents and relatives at any time In-house dedicated movie channel running a selection of movies each day according to a schedule of the residents’ choice



2.1 FoodChoice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident Meals available for guests on request

2.2 Food - innovations and special featuresFrench Influence – French bread and pancakes prepared in the lounge room.










Computer/internet corner

Audio book service




(Residents may be asked to pay for the cost of admission to events or venues.) Park and picnic outings

Special Film Nights in the private dedicated cinema





One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service. Hair removal treatments

Manicures

Facials, beauty care





One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service. Aromatherapy

Massage

3.3 Services - innovations, culture of service and special featuresMusical concerts Anzac Day and Australia Day Flag Raising Ceremonies Sports’ Enthusiasts Club Personal Shopping Service.

Tarragal House 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standardsThe building meets or exceeds 2008 certification standards for new buildings

1.2 Accommodation – featuresIndividual single rooms have an average floor area of 12m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff Internal lounge / dining / sitting room spaces provided on the basis of at least 3m² per resident At least one private function/dining room for residents and visitors, separate from main dining area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility aids Professionally landscaped, secure gardens designed for people living with dementia

1.3 Accommodation - furniture and fittingsDesigner-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc. Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four power sockets) Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living with dementia


Three internal courtyards, each with a different theme, provide an interactive environment. The themes are French, English Garden and Australian Rainforest and all offer security as they are located internally. They incorporate raised garden beds and ample seating. Features of special interest include pseudo ruins and a dry creek bed. A family entertainment and barbeque area is provided in the secure external courtyard where a gazebo has been installed for alfresco dining, family gatherings, parties and general visiting. It is totally wheelchair accessible and features shaded seating in a pleasant garden environment. A gas barbeque is provided and catering can be provided on request. The Nursing Home is constructed on a single level and has many design features that enhance socialising and communal interaction. These include a very spacious entry and foyer which is a favourite gathering place for residents, three small say lounge rooms, a large communal lounge room and a Party Room.


2.1 FoodChoice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon, sausages (each counts as one dish) Choice of at least 3 main courses plus entree/soup and/or a choice of desserts at lunch and dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident Availability for each resident of their preferred hot meal presented at least twice per week (subject to dietary restrictions) Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water, tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special featuresDinner party for selected residents each 12 weeks, prepared and served with the participation of recreation staff. The dinner may be a theme evening or luncheon such as regional cooking (eg Indian, Asian, Italian, Greek, traditional BBQ, etc) or may be a special occasion with candles, serving entrée, main and sweets.

Choice of main and evening meal preferences are established by a general service staff member on the preceding day and the chef is advised. Monthly luncheon to celebrate the birthdays of all residents having achieved a birthday milestone in that particular month. Residents are consulted as to their preferences on that particular day and every effort is made to ensure that these are met.







Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either: routine in-house group or individual activities provided as part of Specified Care and Services; or


A classical music appreciation group meets over afternoon tea weekly to enjoy and discuss a selection of well-known classics. Coffee and pastries/cakes are provided. Each piece is played and a discussion facilitated. A guest pianist sometimes attends and plays a selection of musical pieces.

“Bunka Punch” embroidery class is provided by a local practitioner every month for a small group of interested residents. A volunteer also attends and assists the class.





Outings to the Laycock Street Theatre where live stage productions are presented by local players. Interested residents are invited to participate at each change of program which occurs every 2 -4 weeks. Residents usually attend a morning matinee session accompanied by recreational staff.

An extended outing is offered to interested residents after the Laycock Theatre presentation. Residents may choose to attend a choice of .local clubs for luncheon or afternoon tea prior to returning to the Nursing Home.






Resident to pay for cost of the service. A manicure and waxing service is provided to interested residents at nominal cost. The service is provided in the hairdressing salon as requested once weekly.

Facials are provided to interested residents at nominal cost by a staff member with beautician qualifications. Other persons able to provide these services may also visit, as arranged at cost to the resident.

Men’s hairdresser visits fortnightly, as arranged to provide male residents with a traditional barber service including a shave, if requested. This is provided at a charge to the resident.


Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or


Resident to pay for cost of the service. Additional aromatherapy and massage services are offered to interested residents. The service is provided by an external therapist.

A foot spa is provided for interested residents and is supervised by the aromatherapist in conjunction with other treatments. This service is provided at no cost to the resident.

Relaxation and meditation classes arte provided by the aromatherapist for 30 minutes every 2 weeks.



3.3 Services - innovations, culture of service and special featuresA multi-sensorial group for residents with dementia is conducted 2-3 times weekly by recreational staff members. The session includes a music therapy component, exercise and experiences with textures and smells. A regular process of consultation with residents and families about Extra Services and all other relevant matters to do with the residents’ accommodation is undertaken by senior nursing

management personnel every 6 – 8 weeks. The results of these discussions are documented and any requested changes or enhanced choices adopted or implemented, as appropriate. A dedicated therapy room is provided on site for various clinical and support services. It is centrally located within the Nursing Home adjacent to the main nurses’ station and clean utility room. An art group sponsored by Hospital Art is provided in the activity/therapy room for residents living with dementia. Residents participating in this activity produce large, colourful canvasses which may be displayed within the home.

The Glen Residential Aged Care Centre 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.











Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents’ rooms



dementia

1.4 Accommodation – innovations and special features Individual ensuites available to all residents with non-slip tiles and underfloor heating A dedicated computer/technology room available to all residents for use at any time upon request








Choice of dining venues: in resident’s own room, other room or dining rooms as requested by resident


Meals available for guests on request (at a moderate cost) A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh



2.2 Food - innovations and special features Weekly cocktail hour with hors d’oevres and a selection of aperitifs






A local or national daily newspaper provided for each resident on request, with residents able to select from a choice at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.






Book Club – Residents’ chosen book for the month is discussed over morning tea, lunch or afternoon tea. This service includes the provision of an extensive library of titles, large print and audio books.

Weekly ‘movie afternoon’ with alcoholic beverages and snacks provided




Residents may be asked to pay for the cost of admission to events or venues. Dedicated Lifestyle Co-ordinator to identify and inform residents of local, state and national

events of the residents’ interest. This service will include the arrangement of ticket purchase, appropriate transport to the chosen event (cost to be paid by resident)

Residents choice of monthly bus trip to cinema, show and/or shops (non-travel costs to be payed by resident)



resident for personal enjoyment. These are to be over and above services that are either: o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident's assessed care needs.

Resident to pay for cost of the service. Facials available at least weekly on request Make-up service on request Manicure services available at least weekly on request Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.


Resident to pay for cost of the service. A variety of different therapy and massage services available at least weekly (at resident cost) Monthly therapeutic workshops available to residents, with an emphasis on tactile stimulation,

including craft (quilting, painting, making decorations for u-coming events) and gardening (where residents create their own section of the garden including preparation and cultivation of vegetables and herbs to be used in meals) (Materials and tuition costs to be payed by the resident)

Weekly swimming therapy programmes to be held in the on-site pool and spa all year round – with morning tea included


3.3 Services - innovations, culture of service and special features Regular access to onsite clothing and shoe repair, cleaning and alteration services Dry cleaning service with valet pick up and delivery service (cost of dry cleaning only charged to

resident).

The Grange – Albury 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike.

Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.








aids




























Art Group – drawing and painting group

Garden Club meets weekly and engages residents in a variety of activities tailored according to mobility & interests




Residents may be asked to pay for the cost of admission to events or venues. Visits to concerts, community functions and other entertainment billed in local venues

Attend local RSL, Legacy, CWA or similar groups to retain links with interest groups






Resident to pay for cost of the service. Hairdressing – hair set, hair cut, tint etc as and when required Manicure available as and when required Facial available as and when required Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.


Resident to pay for cost of the service. Massage available on a regular basis to those residents as and when required Aromatherapy on a regular basis to those residents as required Spa bath available on a fortnightly basis.

Turramurra House Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The building meets or exceeds 2008 certification standards for new buildings




or staff At least one private function/dining room for residents and visitors, separate from main dining








dementia

1.4 Accommodation – innovations and special features A family entertainment and barbecue area is provided in the garden area for alfresco dining,

family gatherings, parties and general visiting. It is totally wheelchair accessible and features a pergola and shaded seating in a pleasant garden environment. A gas barbecue is provided and catering can be provided on request. It is located adjacent to the activities room which is also fitted with domestic kitchen services for preparation of meals and snacks.

The lower ground floor activities room is fitted with domestic kitchen services and provides opportunities for residents to participate in a wide range of activities including activities of daily living. This area is regularly utilised by residents involved in the dementia program and provides a separate area which is not subject to distractions and is located in a calm, garden environment.

All paved courtyard areas are provided with raised planter boxes. Some have been reserved for seasonal plantings of bulbus flowering annuals and herbs. Residents with and interest in gardening are assisted by recreational staff to actively engage in the planting and maintenance of these areas.




dinner Choice of quality wine, beer, soft drinks at main meals. Pre-dinner drinks / cocktail time / happy hour at least once a week. All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh

vegetables etc are consistently used. Enhanced dining experience for residents, enjoyable aromas, ability to view food before it is

served (in dining room); fine china, linen and cutlery and fine china; meal presentation; choice of seating.


Availability for each resident of their preferred hot meal presented at least twice per week (subject to dietary restrictions).

Meals available for guests on request. A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh

fruit and biscuits). Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,

tea/coffee, juices, fruit, biscuits).

2.2 Food - innovations and special features

Dinner Party at no cost for selected residents each 12 weeks prepared and served with the participation of recreation staff. The dinner or luncheon may be a theme evening such as regional cooking (eg: Indian, Asian, Italian,reek, traditional BBQ etc) or may be a special occasion.

Choice of main and evening meal preferences are established by a general service staff member on the preceding day and the chef is advised.

Birthday celebrations are held on the day they fall. A monthly luncheon is also held to celebrate the birthday of all residents who have achieved a birthday milestone in that particular month. Residents are consulted as to their preferences on that particular day and every effort is made to ensure these are met.



One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV. Provision of telephone handset to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books


designed for persons living with dementia, with raised beds available and some plants A classical music appreciation group at no additional cost meets fortnightly to enjoy and discuss a

selection of well known classics. The group is facilitated by a member of the recreation staff who provides a selection of CDs form which members select choices. Coffee and pastries/cakes are provided. Each piece is played and discussed.

A Garden Show is held 3-4 times a year at no additional cost. This is a festive occasion where depending upon the season, relatives bring in examples of their favourite blooms for show and discussion. The event is held on the ground floor courtyard in conjunction with morning tea. All interested residents are assisted to attend.

City Lights Tour at no additional cost. This outing is offered about every 8 weeks and includes an evening drive through North Sydney on the Bradfield Highway to observe the high rise buildings, over the Harbour Bridge and into the city with a brief tour of The Rocks and Battery Point, then across to the drive around Mrs Macquarie’s Chair with a short stop. Afterwards the tour picks up the Harbour Tunnel ands proceeds back to North Turramurra. Residents can then enjoy a light supper before retiring.

Cappuccino Club. This outing to the local North Turramurra Shopping Centre is provided fortnightly to a small group at the cost of refreshments. It involves transporting interested residents to the coffee shop where they may order a coffee and anything else of their choice. A member of the recreation staff accompanies the residents on the outings.

Provision of dedicated bus fitted appropriately for the transport of residents.

3.2 Services - enhanced personal servicesNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.Additional personal grooming and beauty services (eg: facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:Resident to pay for the cost of the service

o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident’s assessed care needs.

A manicure and hand massage service is provided by the hairdresser(s) at nominal cost to the resident. The service is provided in the hairdressing salon and is offered as requested.

Facial and waxing services is provided by the hairdressers) at nominal cost to the resident per treatment. Other persons able to provide these services are able to visit as arranged, at cost to the resident.

Dedicated hairdressing salon. Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above service that are either: o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident’s assessed care needs.

Resident to pay for cost of the service Relaxation and meditation classes are provided for 20 minutes every 2 weeks by the

aromatherapist at nominal cost per session.. Additional aromatherapy and massage services are provided by the nursing home aroma

therapist who is also a qualified remedial masseuse. These additional services are provided at reasonable cost to the resident.

Chinese Acupressure therapy is provided to interested residents by the remedial masseuse. These additional services are provided at reasonable cost to the resident per treatment. A foot spa is provided at no cost for interested residents and is supervised by the

aromatherapist in conjunction with other treatments. Recognised superior brand name toiletries provided in addition to those provided as part of

Specified Care and Services. Provision of escort to outside appointments, as requested by resident or family.

3.3 Services - innovations, culture of service and special featuresNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.

Valet pick and delivery of dry cleaning is provided with prior arrangement for the cost of dry cleaning only.

Provision of foreign language newspapers and magazines as requested by residents and family at no cost.

A multi-sensorial group for residents with dementia is conducted 2-3 times weekly at no cost by recreational staff members. The session includes a music therapy component, exercise ands experiences with textures.

Outings to the local theatre for small groups of 2-3 are offered every 4-6 weeks for the cost of entry and any refreshments.

Warrigal Care Albion Park Rail 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.






aids

1.3 Accommodation - furniture and fittings Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


1.4 Accommodation – innovations and special features All rooms are single with private ensuites Dedicated room for provision of eg aromatherapy









2.2 Food - innovations and special features Men’s Group BBQ lunch Special Morning Teas Alfresco dining in internal courtyard in the warmer months



One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV Provision of colour TV, with remote control capability, to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100

books available, in good condition, and suitable for residents to read, including large print books.

A local or national daily newspaper provided for each resident on request, with residents able to select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines

available in lounge areas. Separate external buildings available for residents’ leisure activities, e.g. workshop, garden

shed, gazebo Activities offered to residents as additional choices that are available to them as individuals.

These are to be over and above activities that are either:


o activities provided to meet the resident's assessed care needs. (Services provided to meet assessed care needs are claimable under the Resident

Classification Scale.) Movies and Munchies Sunshine Club: Small group activity for residents with dementia Outings offered to residents as additional choices that are available to them as individuals.

These are to be over and above outings that are either: o routine in-house group or individual outings provided as part of Specified Care and

Services; or o outings that are provided to meet the resident's assessed care needs.


Bus outings to local scenic picnic areas (eg. Minamurra Falls, Kiama Blow Hole) Lunch outings (eg. visits to the local sailing club for lunch) Provision of dedicated bus fitted appropriately for the transport of residents


resident for personal enjoyment. These are to be over and above services that are either: o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident's assessed care needs.


Beauty therapy Availability of fortnightly barber Shop Services for the gents (at resident cost) Availability of fortnightly facial by qualified beautician (at resident cost) Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.



Availability of fortnightly massage by qualified masseuse (at resident cost) Sensory Therapy Aromatherapy Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features On-site shop Special Breakfast Quiz Sitting room with computer and Internet access

Current Affairs Discussion Group.

Warrigal Care Bundanoon 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.







aids

1.3 Accommodation - furniture and fittings Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents'



1.4 Accommodation – innovations and special features Snoezelen Room On-site shop Dedicated room for provision of eg aromatherapy









2.2 Food - innovations and special features Coffee mornings Garden Picnics Alfresco dining in the courtyards in the warmer months













Poetry Reading

Men’s Group





Bus outings to scenic picnic spots

Bus outings to local venues for lunch eg. clubs, coffee shops etc






Beauty Care

Availability of fortnightly Barber Shop Services for the gents (at resident cost)

Availability of fortnightly facial by qualified beautician (at resident cost)






Availability of fortnightly massage by qualified masseuse (at resident cost)

Multi-sensory therapy

Aromatherapy


3.3 Services - innovations, culture of service and special features Residents’ Ball Winter Wonderland Business centre with Internet access Café Day Activity Centre.

Warrigal Care Goulburn 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.






area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents

Substantial landscaped gardens, readily accessible to residents, including residents with mobility aids






1.4 Accommodation – innovations and special features Snoezelen Room On-site Shop Dedicated rooms for the provision of massages etc










2.2 Food - innovations and special features Special afternoon teas Garden Picnics Alfresco dining in the courtyard in warmer months











Pet Therapy




Residents may be asked to pay for the cost of admission to events or venues. Outings to local coffee clubs and clubs for lunch redient to pay for cost of lunch

Outings to scenic picnic spots for picnic lunch or BBQ






Resident to pay for cost of the service. Beauty therapy

Availability of fortnightly Barber shop services for gents – at cost to resident

Availability of fortnightly facial by qualified beautician – at cost to resident





Resident to pay for cost of the service. Availability of fortnightly massage by qualified masseuse (assessed as appropriate) – at cost

to resident

Tai Chi

Sensory Therapy


3.3 Services - innovations, culture of service and special features Gentleman’s Group Fashion Parades – resident pays for cost of purchases Library/business centre with internet access Café Day activity Centre.

Waterview Aged Care Facility 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.







aids






1.4 Accommodation – innovations and special features Electric adjustable chairs in all residents rooms



dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week

BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale







2.2 Food - innovations and special features Birthday and celebration cakes eg. Wedding anniversary and Christmas Special events with families celebrated and catered for such as wedding anniversaries, grand

children’s birthdays, Christmas in July










Card group




Residents may be asked to pay for the cost of admission to events or venues. Ferry outings

Piano and organ recitals



* Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:




Facials

Manicures





Resident to pay for cost of the service Relaxation Music Therapy

External Mobile Shopping quarterly (clothing and gifts)


* Provision of escort to outside appointments, as requested by resident or family.

Weerona Aged Care Residence 1. Accommodation – principles






residents, subject to availability Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining








dementia

























Reiki therapy; and

Acupuncture therapy




(Residents may be asked to pay for the cost of admission to events or venues.) Lunch outing to Cowra Japanese Gardens Restaurant; and

Guided tour of Cowra art gallery





Resident to pay for cost of the service. Availability of facials on request;

Manicures on request; and

Personal beautician services on request.





Resident to pay for cost of the service. Professional shujitsu masseuse on request; and

Professional arts teacher on request.



3.3 Services - innovations, culture of service and special features Aromatherapy, spa therapy and massage therapy.

William Cape Gardens 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


certification standards for new buildings within 2 years of the date of the Extra Service approval.






aids






1.4 Accommodation – innovations and special features Internal TV channel with resident news, weather, etc Internet access available from all residents’rooms













2.2 Food - innovations and special features Coffee shop for residents and visitors provided adjoining entry












(Services provided to meet assessed care needs are claimable under the Resident Classification Scale.)One point is available for each distinctly different activity provided the activity is available to the resident reasonably frequently.* Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:



One point is available for each distinctly different outing provided the outing is available to the resident reasonably frequently.Residents may be asked to pay for the cost of admission to events or venues.

Special film nights in Function Room (adjoining extra service area)






Aromatherapy

Facials/beauty care

Manicures






Massages


3.3 Services - innovations, culture of service and special features Anzac Day, Australia Day and D-Day flag raising services.

Winston House Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new buildings

1.2 Accommodation – features Individual single rooms have an average floor area of 12m² or more (excluding ensuite)

Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents' rooms to assist people living with dementia, e.g. movement, light and heating sensors











dementia

1.4 Accommodation – innovations and special features Bathrooms have sensor lighting so residents with dementia don’t have to find light switches Underfloor heating in bathrooms for resident comfort Questek Dementia Monitoring System, room and movement sensors linked to computer care plan


2.1 Food Choice of at least 2 hot dishes, excluding porridge, at each breakfast











2.2 Food – innovations and special features











Gardening club organised, using raised garden beds, seedlings

Flower arranging

Tapestry classes

Movie club – staff accompany residents with dementia to cinema




Residents may be asked to pay for the cost of admission to events or venues. Daily bus outings available to destinations of choice such as Government House, Zoo etc


3.2 Services - enhanced personal servicesNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:


Resident to pay for cost of the service. Beautician – facials, manicures, pedicures on request Qualified massage therapist – massage, aromatherapy, acupuncture, Chinese medicine Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.


Resident to pay for cost of the service. Massage therapist will attend any resident for aromatherapy, Chinese medicine, tactile

massage Recognised superior brand name toiletries provided in addition to those provided as part of


3.3 Services - innovations, culture of service and special features Innovative staff rotation so all staff (not just the Extra Service staff) are aware of personal needs,

wants and luxuries of Extra Service residents

To help families and residents cope with dementia, we have “special dining” room fitted with furnishings of residents’ era with family functions available, Wedgewood flatware for reminiscence, crystal glassware, damask napiery etc to remind residents of their childhood and help families accept their circumstance.

Yallaroo 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.












Objects and layout designed to offer sensory cues and / or to control stimuli for people living with dementia























Massage





Trips to local shopping centre/coffee outings etc. – one on one trips to favourite locations for resident – small vehicles available for these trips.

Trips to Theatre – These are organised as required. Resident pays for entrance.

Residents may be asked to pay for the cost of admission to events or venues. Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal services * Additional personal grooming or beauty services (eg facials, manicures) chosen by the





face waxing

aromatherapy

spa baths – available within the house. - Also some residents use spa pool located at Low Care Facility.

dedicated hairdressing salon





full body massage – by professional masseuse as required/requested by resident.


3.3 Services – innovations, culture of service and special features Tai Chi – run by trained staff Special Cultural Days e.g. Italian days

Documents

New South Wales - Department of Health Web viewThere will be an additional fee payable by the residents to the provider.Provision of reiki, reflexology and bowen therapies by visiting