New Titles November 2015 - asia-s3-mhe …...New Titles . November 2015 . 2 McGraw-Hill Business . 3 Influence Through Voice . Author(s): Cynthia Zhai . ABOUT THE BOOK. Your voice

New Titles November 2015

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McGraw-Hill Business

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Influence Through Voice

Author(s): Cynthia Zhai

ABOUT THE BOOK Your voice is not simply a tool to convey information. There is a great power in your voice waiting to be uncovered. You will only be able to tap into it if you understand the physical side of your voice (i.e. the vibration) and work on it. When the vibration is full and rich, that’s where you will uncover the real power in your voice, start to experience greater confidence in every area of your life and grow your influence tremendously on people around you. This book aims to awaken the oversight about the physical power of your voice. The contents of the book will take you on a journey to work on the physical power of your voice with a proven step-by-step process. The journey to uncover and harness the power of your voice includes:

1. How to tap into the physical side of your voice to uncover its hidden potential 2. How to release the tension that prohibits you from projecting a powerful voice 3. How to breathe properly so as to lay the foundation for a powerful voice 4. Developing resonance to enhance the power of influence in your voice 5. Unleashing the power of feeling to convey conviction with your voice

ABOUT THE AUTHOR Cynthia Zhai is an Executive Voice Coach, Speech Coach, Speaker and Trainer. Cynthia is a Master NLP Practitioner and has extensive practice on Enneagram. Her work is to help develop an influential voice that speaks with impact and conviction, that engages and inspires people to embrace change and take action. She has worked with clients from 26 countries in 5 continents. For the past 13 years, Cynthia’s engagement spans Singapore, United States, Malaysia, Hong Kong, Macau, mainland China, India and Brunei. Cynthia has spoken to more than 5,000 audience members across industries, from the world’s top MNCs such as Google Asia Pacific, HSBC Singapore, Procter & Gamble International Operations Southeast Asia Singapore Branch, to Government bodies such as British High Commission Singapore, Singapore Air Force. Her audience members vary from senior executives to sales professionals, from scientists to soldiers, from trainers, teachers to college professors, and many more.

ISBN-13: 9789814660662 Format: Softcover Subject: Business Communication Edition: 1 23/10/2015 Price: US$ 16.00

Cover not final

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ISBN: 9780071806305 Binding: Hardcover Pub Date: Nov 17, 2015 Edition: 1 No of pages: 288 Price: US$ 27.00 S$: 35.50

Driven to Delight Delivering World-Class Customer Experience the Mercedes-Benz Way Author(s): Joseph Michelli

ABOUT THE BOOK A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team’s ambitious, multi-pronged strategy to elevate the company’s customer experience to best-in-class across all brands and industries. The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven to Delight. Nowhere else can you find this in-depth, all-access look at senior leadership’s vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the company’s brand promise, “the best or nothing.” ABOUT THE AUTHOR Joseph Michelli is an internationally sought-after speaker author and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, Prescription for Excellence, The Zappos Experience and Leading the Starbucks Way.

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9780071749589 US$ 25.00 S$ 32.50

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ISBN-13: 9781259588686 Format: Hardcover Subject: Business Management Edition: 1 6/11/2015 Price: US$ 28.00

The McKinsey Edge: Success Principles from the World’s Most Powerful Consulting Firm Author(s): Shu Hattori

ABOUT THE BOOK 47 strategies elite managers follow to reach the highest level of success The McKinsey Edge culls the personal best practices of an exclusive group of managers connected to McKinsey & Company, a firm that services eighty percent of the world’s largest corporations. Through a wealth of 47 rigorously selected, battle-tested, immediately implementable, and practical tips, readers discover the secrets to building the self, growing with others, enhancing process management, and going the extra mile to reach the next leadership horizon. Everyone struggling to accelerate their career will keep this book at their fingertips for its rare, real-world advice for ascending through the levels of management—all of which require specific mindsets and capabilities that only a handful of people ever master. ABOUT THE AUTHOR Shu Hattori is a Japanese-British national with experience in top management consulting at McKinsey & Company, Rocket Internet, Groupon, and MarketWatch.com.

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Reviving America: How Repealing Obamacare, Replacing the Tax Code and Reforming The Fed will Restore Hope and Prosperity Author(s): Steve Forbes, Elizabeth Ames

ABOUT THE BOOK REPEAL OBAMACARE. IMPLEMENT THE FLAT TAX. STRENGTHEN THE DOLLAR. Bestselling author and conservative icon Steve Forbes presents his provocative and powerful vision for solving the three biggest issues facing America, unleashing hope and prosperity for all. The United States has been through one of the most tumultuous decades in recent history, economically and also culturally. Polls show people on both sides of the ideological divide believe that the country has gone off track. Things cannot continue as they are. There is a desire for a return to normalcy, a restoration of the national morale. The country has lost its "mojo." But, how does America truly recover? What are the most important things to do first? The book will show that the answer lies in reforming three critical areas: Healthcare, Taxes, and Money. These three blockages are at the heart of America's stagnation and malaise. Reform in these vital areas is essential if we are to overcome today's dysfunction and divisions. It is the only way to a more prosperous future. Reviving America will provide a clear and vital guide to recover the optimism and entrepreneurial dynamism that made America the greatest nation in history. These are 21st century solutions - not the failed ideas of the past. Forbes and Ames offer specific ideas and plans, not generalities and bromides. They're putting something on table and challenging policy makers to do the same.

ABOUT THE AUTHOR Steve Forbes is Chairman and Editor-in-Chief of Forbes Media. The company encompasses ForbesLife, Forbes Europe, Forbes Asia and Forbes licensee editions published in over 37 countries. The company also publishes a number of investment newsletters. Forbes.com reaches nearly 70 million users each month. Elizabeth Ames is a communications executive, speaker, and author. She has written two previous books with Steve Forbes, How Capitalism Will Save Us and Freedom Manifesto.

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ISBN-13: 9781626565586 Format: Paperback Subject: Business Management Edition: 1 11/02/15 Price: US$ 16.95

Work Reimagined: Uncover Your Calling

Author(s): Richard J. Leider, David Shapiro

ABOUT THE BOOK DISCOVER WHAT YOU'RE HERE TO DO It's the end of work as we know it. Career paths look nothing like they did in the days before phones got smart. We work more hours at more jobs for more years than ever before. So it's vital that we know how to find work that allows us to remain true to who we are in the deepest sense, work that connects us to something larger than ourselves—in short, our “calling.” We all have one, and bestselling authors Richard Leider and David Shapiro can help you uncover yours. Through a unique Calling Card exercise that features a guided exploration of fifty-two “natural preferences” (such as Advancing Ideas, Doing the Numbers, Building Relationships, and Performing Events), Leider and Shapiro give us a new way to uncover our gifts, passions, and values and find work that expresses them. Along the way, they mix in dozens of inspiring true stories about people who have found, or are in the process of finding, their own callings. Uncovering your calling enables you to experience fulfillment in all aspects and phases of your life. And here's the even better news: you'll never have to work again. When you choose to do what you are called to do, you're always doing what you want to do. Work Reimagined offers an enlightening, effective, and entertaining approach to discovering what you were born to do, no matter your age or stage of life.

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ISBN-13: 9780814449158 Format: Hardcover Subject: Human Resource Management Edition: 5 11/01/15 Price: US$ 69.95

Effective Succession Planning: Ensuring Leadership Continuity and Building Talent from Within Author(s): William J. Rothwell

ABOUT THE BOOK Organizations that don’t take steps to address future talent needs at all levels will face certain disruptions, and even disasters, when key employees leave. The most comprehensive book on the subject, Effective Succession Planning helps readers: Identify competencies and clarify organizational values • Plan for and quickly fill crucial vacancies at all levels • Develop and retain top talent, building and preserving the organization’s intellectual capital • Assess current needs and future resources for seamless succession planning • And more Covering best practices, current trends, and the latest technology, the fifth edition also features new and revised material on: succession planning for small businesses and nonprofits; replacement planning; transition management; downsizing; international issues; mergers and acquisitions as a talent strategy; and succession planning for technical positions as well as roles built on longstanding social relationships. Packed with enlightening case studies and practical guidance, Effective Succession Planning remains an indispensable resource for any organization concerned with retaining the accumulated wisdom of its most valued employees. ABOUT THE AUTHOR WILLIAM J. ROTHWELL, PH.D., SPHR, CPLP FELLOW, is Professor of Workplace Learning and Performance at Pennsylvania State University and President of Rothwell & Associates, a premier human resources consulting firm

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Darn Easy: Work Half as Hard, Earn Twice as Much, While Living the Life of Your Dreams Author(s): Peggy McColl, Brian Proctor

ABOUT THE BOOK The secret—according to bestselling author Peggy McColl and motivational expert Brian Proctor—is to find the joy in the work that you do. To be truly successful in business, you need to make an emotional investment in your dream as well as a financial one. This book is a wake-up call that will open your mind, fill your heart, and transform your life with a simple but powerful message: It’s not hard to become rich, successful, and happy. It’s a choice. And once you make that choice, it’s easy. Whether you’re growing a business, building a career, or simply trying to make more money, Darn Easy offers a proven formula for success. Learn how to:

• Work half as hard and profit twice as much • Set goals that are achievable, sustainable, and downright enjoyable • Build a network of good people you like doing business with • Aim high and be specific—the sky’s the limit! • Let go of negative thoughts and watch positive things begin to happen • Give yourself time to live your life and embrace your success

You’ll discover step-by-step techniques for growing your business, healthier strategies for handling your money, and easier ways to increase your chances for success—along with a few reality checks you might need to cash. You’ll also find invaluable tools to put in your personal toolbox, including a goal card, power life script, gratitude journal, accomplishment list, and so much more. There’s no reason you can’t be rich, successful, and happy. With the right attitude and the right tools, it’s not hard at all. It’s Darn Easy. ABOUT THE AUTHOR Peggy McColl is the president and founder of Dynamic Destinies, Inc., and the author of the New York Times bestseller Your Destiny Switch. Brian Proctor is the VP of Business Development at the Proctor Gallagher Institute.

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Lean Startups for Social Change: The Revolutionary Path to Big Impact

Author(s): Michel Gelobter

ABOUT THE BOOK For years, the lean startup has been revolutionizing both new and established businesses. In this eye-opening book, serial social entrepreneur Michel Gelobter shows how it can do the same for nonprofits. Traditionally, whether creating a new business or a new program, entrepreneurs in all sectors develop a plan, find money to fund it, and pursue it to its conclusion. The problem is, over time conditions can change drastically—but you're locked into your plan. The lean startup is all about agility and flexibility. Its mantra is “build, measure, learn”: create small experimental initiatives, quickly get real-world feedback on them, and use that data to expand what works and discard what doesn't. Using dozens of social sector examples, Gelobter walks you through the process. The standard approach wastes time and money. The lean startup will help your organization vastly increase the good it does. ABOUT THE AUTHOR Michel Gelobter is the founder and chairman of Cooler Inc., a for-profit social venture that helps businesses and consumers reduce greenhouse gas pollution. He was formerly director of environmental quality for New York City, director of the Program on Environmental Policy at Columbia University, CEO of Redefining Progress, a cofounder of BuildingEnergy.com, chief green officer for Hara, and senior advisor to the Packard Foundation.

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Strategic Analytics: Advancing Strategy Execution and Organizational Effectiveness Author(s): Alec Levenson

ABOUT THE BOOK More than ever, data drives decisions in organizations—and we have more data, and more ways to analyze it, than ever. Yet strategic initiatives continue to fail as often as they did when computers ran on punch cards. Economist and research scientist Alec Levenson says we need a new approach. The problem, Levenson says, is that the business people who devise the strategies and the human resources people who get employees to implement them use completely different analytics. Business analytics can determine if operational priorities aren't being achieved but can't explain why. HR analytics reveal potentially helpful policy and process improvements but can't identify which would have the greatest strategic impact. This book shows how to use an integrated approach to bring these two pieces together. Levenson presents a thorough and realistic treatment of the reasons for and challenges of taking an integrated approach. He provides details on the different parts of both enterprise and human capital analytics that have to be conducted for integration to be successful and includes specific questions to ask, along with examples of applying integrated analytics to address particular organizational challenges. Effective analytics is a team sport. Levenson's approach allows you to get the deepest insights by bringing people together from both the business and HR perspectives to assess what's going on and determine the right solution. ABOUT THE AUTHOR Alec Levenson is an economist and senior research scientist at the Center for Effective Organizations, Marshall School of Business, University of Southern California. His action research and consulting with companies optimizes job and organization performance and HR systems through organization design, job design, human capital analytics, and strategic talent management. He has trained HR professionals from a very large number of Fortune 500 companies in human capital analytics.

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ISBN-13: 9780814436554 Format: Paperback Subject: Parenting Edition: 1 11/01/15 Price: US$ 16.95

Dial Down the Drama: Reducing Conflict and Reconnecting with Your Teenage Daughter--A Guide for Mothers Everywhere Author(s): Colleen O'Grady

ABOUT THE BOOK One moment your daughter is fun-loving and energetic—a pleasure to be around. The next she’s sulking in silence, or worse, screaming and slamming the door. Congratulations, you’re the mother of a teenage girl. Your daughter is on an emotional roller coaster. Responding in kind just adds fuel to the fire and erodes your relationship. Teens need a stable anchor—a mom who calmly de-escalates scenes and parents intentionally, even when her child is pushing away. Written by a popular family therapist, Dial Down the Drama reveals how to reclaim your center and reconnect with your teen. It helps you: • Regain perspective • Break the cycle of conflict • Tune in to your daughter without drowning in her drama • Foster spontaneous conversations • Understand the developing adolescent brain and how it influences behavior • Appreciate her for who she is now—a wonderful, work in progress • Replace worrying and overreacting with effective communication and action • Forge a healthy and lasting bond together Moodiness, anger, and defiance can stress the best of us. This empowering guide gives you the tools you need to defuse the drama—and dial up the joy. ABOUT THE AUTHOR Colleen O’Grady is a licensed marriage and family therapist with a thriving private practice, as well as mother of a teenage daughter.

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The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability Author(s): Susan Page

ABOUT THE BOOK Baffled by repeated mistakes in your department? Want to focus your employees’ limited time on more valuable work? The answer to these challenges and more is business process improvement (BPI). Every process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs. The good news is you don’t need to be a BPM expert to get great results. Written by an experienced process analyst, this how-to guide presents a simple, bottom-line approach to process improvement work. With its proven 10-step method you can: Identify and prioritize the processes that need fixing

• Eliminate duplication and bureaucracy • Control costs • Establish internal controls to reduce human error • Test and rework the process before introducing it • Implement the changes

Now in its second edition, The Power of Business Process Improvement is even more user-friendly with new software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas. Whether you are new to BPI or a seasoned pro, you will have business running better in no time. ABOUT THE AUTHOR SUSAN PAGE is an experienced business process improvement consultant who currently works for a major entertainment company. She has consulted in the computer, banking, health management, and entertainment industries, and has a master’s degree in Computer Information Systems.

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ISBN-13: 9780814420065 Format: Hardcover Subject: Training Edition: 1 11/01/15 Price: US$ 45.00

What Great Trainers Do: The Ultimate Guide to Delivering Engaging and Effective Learning Author(s): Robert Bolton, Dorothy Grover Bolton

ABOUT THE BOOK Corporate trainers are tasked with an awesome responsibility—helping individuals develop the skills they need to advance their careers and boost their organizations’ bottom lines. It’s a challenging job, but What Great Trainers Do is here to help—providing a proven structure for dynamic workshops along with surefire strategies for blending course content with fluid interaction. Readers will learn how to: • Organize presentations for maximum impact • Use activities to connect participants to the content and each other • Create visual aids that reinforce key points • Fine-tune their delivery • Listen actively and read the group • Address questions and concerns • Make presentations interactive—involving learners early and often • Manage the tough moments • Handle resistance • Use debriefs, demonstrations, and deliberate practice to solidify performance, improve applicability, and make training stick • Adapt the course to fit the participants • Promote positive group process • And much more Great training doesn’t happen by accident. Accessible and practical, What Great Trainers Do is a one-stop resource for reliable, repeatable learning results. ABOUT THE AUTHOR Robert Bolton, Ph.D., and Dorothy Grover Bolton, Ed.M., are known for their expertise in training trainers. They are cofounders of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the authors of several books, including the perennially popular People Styles at Work . . . And Beyond.

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How to Pay Zero Taxes 2016: Your Guide to Every Tax Break the IRS Allows

Author(s): Jeff Schnepper

ABOUT THE BOOK Updated for 2016--a new revised edition of the classic guide that shows you how to pay less to the IRS Easy to read, easy to use, and hard to beat, this comprehensive tax-saving guide has become the go-to resource for tax professionals and home filers alike. Unlike other brand-name guides, the book focuses on tax saving, not tax preparation--zeroing in on the one thing you really care about: paying less to the IRS. Tax expert Jeff Schnepper explains everything you need to know in simple, accessible terms, organizing important subjects like deductions, exemptions, and tax shelters into six simple sections. The book includes the most up-to-date information--and hundreds of insider tips--that can lower your tax bills, and save you a bundle, year after year. ABOUT THE AUTHOR Jeff A. Schnepper, Esq. is the author of multiple books on finance and taxation, including all previous editions of How to Pay Zero Taxes. He is a financial, tax, and legal advisor for Estate Planning of Delaware Valley and operates a tax, accounting, and legal practice in Cherry Hill, NJ. Mr. Schnepper is Microsoft's MSN MONEY tax expert, economic editor for USA Today, and tax counsel for Haran, Watson & Company.

Consumer, World Languages Test Prep & Study Guides

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ISBN-13: 9789814714877 (IE) Format: Paperback Subject: Test Prep Edition: 2 10/2/2015 Price: US$ 28.95

Official TOEFL iBT® Tests Volume 1, 2nd Edition

Author(s): Educational Testing Service

ABOUT THE BOOK Five authentic TOEFL iBT® tests in print and on DVD-ROM-- from ETS, the makers of the test! These five actual retired TOEFL iBT® test forms contain authentic reading, listening, speaking, and writing questions. Each form includes an Answer Key and complete audio scripts. The TOEFL® test is the most respected English-language proficiency exam accepted by colleges, universities, and agencies around the world. The accompanying DVD-ROM provides interactive computer-delivered versions of all five tests, plus separate audio tracks for all test listening sections for readers who are working with the print version. Includes:

• Over 300 real TOEFL® questions from the test makers • Real TOEFL® essay-writing prompts • Sample responses for Speaking and Writing questions • Computerized, interactive tests on DVD-ROM • For even more practice, look out for McGraw-Hill Education's Official TOEFL iBT Tests, Volume 2, which

contains five additional real past TOEFL tests. ABOUT THE AUTHOR At Educational Testing Service we advance quality and equity in education for people worldwide by creating assessments based on rigorous research. ETS serves individuals, educational institutions, and government agencies by providing customized solutions for teacher certification, English language learning, and elementary, secondary, and postsecondary education, and by conducting education research, analysis, and policy studies. Founded as a non-profit in 1947, ETS develops, administers, and scores more than 50 million tests annually--including the TOEFL® and TOEIC® tests, the GRE® tests, and the Praxis® assessments--in more than 180 countries, at over 9,000 locations worldwide.

McGraw-Hill Education TEAS Review Author(s): Cara Cantarella

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ISBN-13: 9781259586231 Format: Paperback Subject: Test Prep Edition: 4 13/11/2015 Price: US$ 20.00

McGraw-Hill Education SSAT/ISEE 2016-2017 Author(s): Nicholas Falletta

ABOUT THE BOOK A nationally known test-prep teacher gives you the edge over the SSAT/ISEE McGraw-Hill Education: SSAT/ISEE offers complete coverage of both forms (grades 6-8 and 9-12) of the Secondary School Admission Test (SSAT) and all three forms (grades 5-6, 7-8, and 9-12) of the Independent School Entrance Examination (ISEE), the two exams required for admission by more than 2,000 private high schools nationwide and overseas. Inside you'll find • New: 16 easy-to-grasp, two-page graphic spreads that illustrate how to solve key problems • New: Expanded math topics on the upper-level ISEE: imaginary numbers, matrices, and statistics/probability

concepts • New: The interactive Test Planner App, which you can use to plan your own study schedule • 6 full-length sample tests--two practice SSATs and three practice ISEEs--with complete explanations • Top 30 Tips for higher scores on test day • Step-by-step review of all topics covered on the two exams

ABOUT THE BOOK Let McGraw-Hill Education Help You Achieve Your Highest Score. McGraw-Hill Education: TEAS Review provides you with the essential review of core subjects you need to pass this important exam. Written by a test-prep expert, this book covers the fundamental concepts tested on the exam, and each chapter includes numerous review exercises that will increase your test-taking confidence. You will sharpen your skills, boost your confidence, reduce your stress--and do your very best on test day. Features include:

• Thorough coverage of each of the test's four core subjects: reading, math, science, and English and language usage

• 600 review questions to measure your progress • Strategies developed by the author to tackle tricky subjects • Clear explanations for every review question

ISBN-13: 9780071841207 Format: Paperback Subject: Test Prep Edition: 1 13/11/2015 Price: US$ 30.00

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ISBN-13: 9780071848374 Format: Paperback Subject: Training Edition: 5 27/11/2015 Price: US$ 30.00

Get Your Captain's License, 5th

Author(s): Charlie Wing

ABOUT THE BOOK Earning a captain's license just got easier Whether you are an avid boater seeking to improve your seamanship and get a discount on boat insurance or aspire to start a business running a charter, sightseeing, or whale-watching boat, this revised and updated Fifth Edition is the only resource you need to obtain the captain's license you want, including the six-passenger "Six-Pack," Master and Mate Inland, Master and Mate Near Coastal, and Sail/Auxiliary Sail Endorsement. Get Your Captain's License is thorough enough to replace costly classroom instruction with its 350 pages of seamanship and navigation tutorials and more than 1,500 questions and answers from the Coast Guard exams. Plus, the new associated website simulates taking actual exams and provides instant feedback that lets you pinpoint the areas you need to study.

McGraw-Hill Education (Asia)

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New Titles November 2015 - asia-s3-mhe …...New Titles . November 2015 . 2 McGraw-Hill Business . 3 Influence Through Voice . Author(s): Cynthia Zhai . ABOUT THE BOOK. Your voice