Miss Jamie Henderson94 Oswald Road Ayr

Ayrshire KA8 8NXMobile 07738569940

D.O.B 24/09/1986Full clean driving license

j amiehenderson21@yahoo.com

Summary Hardworking determined individual. Keen and enthusiastic and willing to learn. Already with great management skills. Have the ability to drive a team. Push sales and achieve targets. Customer service skills and great team building skills. Great eye for detail and enjoys displayand merchandise. Gives 100% commitment. Great Attendance and time keeping. Who hopes to secure employment with a forward looking employer. Experience Bank Fashion 7/12/12-present Position – Supervisor 11/08/14 Assistant Manager Description of duties - Day to day run of a 1.5 million store Supervising a team of 10 staff Meeting targets and deadlines Team building and training Refunds and exchanges Store Compliance and market force Merchandising, floor moves Security and training Health and safety Banking Mercedes-Benz 9/01/12-29/08/12 Position - Sales Executive Reason for leaving- Could not for fill role Description of duties - New car sales also training to be Smart sales specialist Target drive, meeting and greeting customers Customer approach, qualifying each customer Using telephone and email Taking appointments and adding details to the system Test drives, paperwork and taking payments Car researching Moving sold cars, new cars and lining up the pitch and showroom Car merchandise and changing prices Checking over part exchanges for valuing Grid cars and tracking new cars in to dealership Companion Care Vet Surgery 1/12/11-8/01/12 Position – Receptionist Reason for leaving- For more hours Description of duties - Customer care Answering the telephone and taking appointments Taking payments, cash up and banking duties Advising on insurance Filling out insurance forms and microchip forms Paperwork and filling documents Advising on queries

Computer duties,collecting client’s information Joining new patients and adding to the system Weighing puppies and dogs

Concession Manager Jane Norman 27/02/06-26/07/11 Jane Norman Debenhams Ayr

Position - ManagerReason for leaving – Made redundantDescription of duties - Reaching daily, weekly and yearly targetsRecruitmentStaff development and trainingStaff issuesSales driveStaff rotas and time-sheetsTraining new management in store and out. FiguresCash handlingDealing with refunds, exchanges and faulty productsAnswering phoneMerchandiseBust and window dressingSale preparation and launchStock replenishmentSecurityDeliveryStock take and preparationBack of house dutiesGeneral house keepingSystem transfersFloor standardsAccountsStore openings and set/up in Livingston and opened store in the Netherlands

Jane Shilton shoes

30/09/05-23/02/06Position - Sales AssistantReason for leaving – More hoursDescription of duties-Customer serviceCash handlingStock replenishmentTransfersBack of house dutiesGeneral house keeping

JL ’ s Haircare 28/06/05-23/07/05 Position – Junior/Receptionist- Reason for leaving – Dermatitis on hands Due to products and hands always wetDescription of duties- Answering telephoneTaking appointmentsCash handlingDealing with clientsWashing hair General house keeping

Tommy Browns Hair Salon28/06/02-23/06/05 Position - Junior StylistReason for leaving – Dermatitis on hands Due to products and hands always wetDescription of duties-Washing, styling and cutting clients hairTints and permsCash handling Answering phone Taking appointmentsKeeping workplace clean and tidyGeneral house keeping

Education Kilmarnock collage9/10/02-07/04Day release written and practical workQualified level 2 hairdressing

Heath field Primary school 1991-1998 Prestwick Academy 1998-2002

Qualifications Standard Grades English 4 Mathematics 4 Art and design 2 Biology 4 French 5 History 5 Administration 4

Key skills and capabilities

Extensive work experience dealing with the publicTeam development, building skillsCustomer service skillsWell developed communication skillsHave the ability to reach targets and goalsGreat eye for detailAbility to under take new challengesSales knowledge and understandingCreative skillsGood initiativeWork well under pressureFlexibleCommittedOpen mindedTrust worthyApproachableTeam leader

Strong, hardworking100% attendance Interests Fashion and music

References Michelle Keates Head of Retail operations at Lipsy London michelle.keates@lipsy.com 07703885454 Gail McGivern Deputy Store Manager Debenhams Ayr 07786942679 Mark Watson Sales Manager at Mercedes-Benz 07983337133