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8/3/2019 Newsletter Jan 2012 LR
1/5
A U T O C A R V o l u m e 1 2 0 1 2
IN THIS ISSUE4,000 Green
Machines and
Going Strong!
Service DepartmentMaking Positive
Changes
Xpert...The Newest
Member o the
Autocar Family
The Best Innovations in natural
Gas-Powered Utility Trucks
X P R E S S P R E M I E R E D I T I O N
8/3/2019 Newsletter Jan 2012 LR
2/5
Autocar understands the sense o pride and satisaction that comes rom doing your
part to help the environment. That is why in 2012 you will see a new logo proudly
displayed on every alternative-ueled Autocar vehicle. Currently, Autocar oers CNG
and LNG-powered vehicles, as well as hybrid propulsion-powered vehicles. This new
logo symbolizes these three green uel options with three green plumes; while
the globe represents Autocars diligence to produce alternative-powered vehicles
ocused on preserving and protecting our planet.
Autocar is proud to have produced the largest number o class
eight natural gas-powered reuse trucks or each o the last
12 years, highlighting this accomplishment with the production
o its 4,000th truck in 2012. Autocar has built almost our
times as many CNG and LNG trucks as its closest competitor
and more than double the number o natural gas-powered
trucks produced by all competitors combined.
A New Year with New Symbols
NEW AUTOCAR TAGLINE
There has been a noticeable addition to
the traditional Autocar logo: the tagline
Always Up. You wont see this on the
vehicle itself, but you will in this years promotions and advertisements.
This phrase is the epitome of our promise to our customers and to ourselves.
We are making a promise and we want everyone to know it from our words
and our actions. Always Up encapsulates the following points:
Alwaysprovideproductsthatdeliverthebestvalue.
Alwaysprovidethebestservice.
Alwaysprovideacompletesolutionorourcustomersneeds.
Alwaysdotheworkrightthefrsttime.
Alwaysactproactively,timely,andsimply.
These guiding principles are meant to enhance our customers experience
as well as improve our product and company. Our mission is to satisfy you,
the customer. Because at Autocarthe customer is our boss!
4,000 GREEN MACHINES LATER...
Still Going Strong
In 2010, Autocar began to establish itself as The
Green Leader; it will cement that position as it
produces its 4,000th natural gas-powered truck.
Autocar built its rst natural gas vehicle almost 12
years ago when natural gas was primarily utilized
in the transit industry. At that time, there were few
potential customers who could immediately introduce
Compressed Natural Gas (CNG)-fueled trucks into
their refuse eets. Since then, the tide has turned
away from foreign oil dependency leading more of
our customers to look for ways to utilize our nations
plentiful supply of natural gas. Autocar has utilized
these years wisely by working exclusively with
Cummins to develop a more ecologically-friendly,
yet highly functional natural gas-fueled vehicle.
To date there have been four generations of natural
gas engines as well as further exploration into the
use of natural gas technology in emerging hybrid
propulsion technology. Autocar is meeting the
challenge providing the industrys latest innovations
and technology to promote customer efciency
and protability.
Autocars Xpeditor provides the severe-duty truck
customer with the options of CNG or Liquid Natural
Gas (LNG) in a time-tested, reliable truck. In fact in
2012 a milestone will be achieved for the environment,
the industry, and for Autocar as the 4,000th natural
gas Autocar truck will be produced. Natural gas
truck customers can also look forward to the release
of the Cummins ISX-G which will be available in the
third quarter of 2013. With a properly congured
vehicle specically tailored to your needs, a natural
gas-powered refuse truck can perform at least as
well as its diesel counterpart and also provides many
other benets that diesel cannot offer, including
abundant local reserves and reduced emissions,
operating costs, and noise.
Congratulations to the winne
Autocar Photo Contest! For th
outstanding pictures of the A
Xpeditor, rst-place was awa
James Partee of Los Angeles
while runner-up went to Alan
of Thonotosassa, Florida. The
was hosted on the ofcial Aut
Facebook fan page, www.fac
com/autocartruck.
James winning submission fe
reection of an Xpeditor in op
taken from the vantage of his
For capturing this great actio
James has won a trip to the 2
Expo in Las Vegas.
The runner-up photo portrays
orange Xpeditor shot from an
highlighting the Xpeditors be
features. For his efforts, Alan
awarded a Dale Jarrett Racin
from Waste Advantage Maga
Be sure to check out our Fac
page to see these and other
and video submissions and j
some Autocar-related conver
We also encourage you to L
Thanks to all of the contest e
and congratulations again to
and Alan! Be on the look-out
contests as 2012 unfolds!
AUTOCAR PHOTO
CONTEST WINNEAL PRIDE!
he years pass I think we all get a little wiser, make better decisions,
hope to make a dierence with our eorts.
days difcult economic environment, taking a business rom
nd zero and making it a viable entity truly can make a dierence.
all, but mighty! The photo you see above shows a group o people
really make a dierence! They are the smallest, yet fercest work
e o any o the major competitors. But o the one percent o volume
produce in comparison to their competitors, ninety percent o those
ucts are made and sold into one industry. And that industry is
ably one o the toughest to be involved in the reuse industry.
how is it that Autocar now has ten years u nder its belt, has released
new truck platorms in the last two years, and has proven itsel to
ot only viable, but successul? Some companies give lip-service to
ome companies even market it, but they all proclaim it one way or
herit is our people!
n I was approached to write the Presidents column in the inaugural
on o our new magazine, my subject was easily chosen; it is all
ut our people and their dedication to do the right thing or you,
customer.
not just talk at Autocar. We have made massive system, process,
product improvements and will continue to do so. We listen to our
omers and plan to open the lines o communication with them
n more. But o the actors that have and will continue to drive this
pany to success, hands-down, it is the people in this picture that
e the dierence!
ch, and you will see these people grow, shine, and prosper. Truly.
te you to come and see us in Hagerstown, Indiana. Meet the people
design, build, and service your Autocar truck. These people possess
ething you cannot buy, train, transer, or contract out they have
DE! And the only way you can have true pride, ree and clear, is to
e earned it.
Jim Johnston
President
www.facebook.com
8/3/2019 Newsletter Jan 2012 LR
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SPOTTERS VERSATILITY SELLS ITSELF
2010, Autocar released the Xspotter a yard tractor designed to meet the demands o the logistics industry. Combining maximized
erator comort with improved visibility, dash ergonomics, and saety has resulted in increased productivity. Operators appreciate the
dustry-leading eatures Autocar is known or: increased belly room, the tallest and widest entry/exit area, major knee and head
om, and a wide-track ront axle and steering system to maximize vehicle agility and optimize its turning radius. The customer
oke and Autocar listened.
e Xspotter is the frst cab o its kind to be dipped in premium e-coat. This coating is ound on consumer vehicles and eliminates
cab corrosion. Another measure taken to protect your investment is the installation
o a heavy-duty bumper equipped with severe-duty gussets. Also, Autocar oers the
most comprehensive warranty coverage in the yard tractor industry.
Going green? A actory-installed natural gas power option is available and can be
designed into your vehicle directly rom Autocar. Autocar is the leader in alternative-
ueled severe-duty vehicles and is the proven authority in this arena. Our industry
experience speaks or itsel as we currently produce more than double the natural
gas-powered trucks than all our competitors combined.
mobile application that
connects users directly
with factory-based,
technical service support. It is the mobile version of
Web-Link direct. We also offer Tech Docs Direct, an
online, ever-expanding library of videos, schematics,
and trouble-shooting trees, as well as our parts catalog.
Led by Cory Roberson, Autocars service team has been
hand-selected, combining more than 200 years of
experience in the refuse industry. Their focus is to
simplify and strengthen the connection between the
customer and factory support services and personnel
ultimately preventing issues when possible and resolving
them if not. Autocars service team has extensive
experience in the heavy-duty truck industry and is
dedicated to making sure your truck is Always Up.
For immediate service assistance, please use the
Solutions tool on www.autocartruck.com and click on
the Web-Link Direct icon. You will receive assistance
within minutes. Nowhere else can you receive 24-hour
support from people who know how to get the job done.
SUPERIOR SERVICE DEPARTMENT...
op-of-the-Line People and Technology
utocar not only builds trucks, but partners with you
keep them Always Up! Autocars expanding service
epartment has increased the number of eld repre-
ntatives nationwide, educating more distributors and
stomers on how best to maintain and repair Autocar
hicles. This training includes how to order parts,
erform routine maintenance, and build relationships
th people who can help. At Autocar, we are constantly
orking to improve the customers experience and their
erall satisfaction.
ervice after the sale is one of the most important
pects of our industry. Providing world-class support
at exceeds all expectations is what we strive for daily.
e know from experience that when our customers have
service issue, they want help immediately. That is why
utocar is available for support in a multitude of ways.
e latest service tool provided to our customers is a
XPEDITOR...Simply the Best Severe-Duty
Truck on the Road
The Xpeditor is arguably the most recognized name in
the severe-duty truck industry. Now synonymous with
green technology, it features natural gas power and hybrid
propulsion in addition to diesel power options. Autocars
Xpeditor combines purpose-specic engineering with
quality components from Cummins, Allison, and
Hendrickson to name a few.
The Xpeditor offers a variety of operator seating and
steering congurations including dual-drive, right-
hand-drive, left-hand-drive, and left-hand-drive/right-hand-stand. Autocar can adapt to practically any
application imaginable.
Predominantly used in the refuse market, the Xpeditor
accommodates an unsurpassed payload compared to its
competitors. Offering the strongest frame in all the right
places, the 4.3M Resistance Bending Moment (RBM)
rated drop frame has the best strength-to-weight
its class. This combination allows for a greater pa
Setting the bar high for severe-duty vehicles, the X
is the forerunner in operator comfort, ergonomics
convenience. The Xpeditor offers best-in-class tu
radius, visibility and operator space, making it a f
among operators; while increased job efciency,
and productivity make it a favorite among owners
routine maintenance items are positioned so as to
easily identied and accessible for hassle-free se
An Xpeditor is all you could ever imagine in a sev
truck. It offers more best-in-class standard feature
any competitor higher quality, superior performa
and reliability that is second to none. The Xpedito
most versatile class eight cab and chassis offered
market today.
8/3/2019 Newsletter Jan 2012 LR
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2011 brought both change and growth to our Autocar family. We are exc
welcome our new members, both here in Hagerstown, Indiana and acrocountry. We would like to take this opportunity to acknowledge and tha
for joining the Autocar team:
WE ARE FAMILY...Supporting Our New Employees
and Celebrating the Seasoned Veterans!
Ed Ervin
Beth Gebhart
Mike Hammel
Bonnie Henson
Vickie Hunt
Mike Johnson
Jim Lockie
Marcus Marcum
Mike Hopper
Kim Horton
Judy Hymer
Beth Jepson
Sally Johnson
Jim JohnstonJoe LaSpina
Tim McGinnis
Darla Miller
Matt Miller
Mark Neale
Robert Nugent
Gene Parker
Mark Piekutowski
Sunder Rajendran
Nate Redden
Tina Richard
Dennis Ridd
Gene Ritter
Cory Robers
Teresa Robe
Brent RoyJulene Scho
Eric Schwar
Bobby Side
Rob Strange
Jo Theart
Rick Thursto
Willem van d
Tom Vatter
Heidi Wales
Marie Beaulier
Jeff Black
Jim Bogue
Vernon Brown
Cliff Buck
Kenneth BurrisBrad Davidson
Bill Dolesh
Gerhard Engelbrecht
Mike Goodpaster
Doug Groff
Jim Grubaugh
Linda Hale
Shannon Henry
Tom Henry
Ken Hermann
We also want to thank and acknowledge members of the Autocar team
have supported and promoted its growth for ve years or more. We app
your hard work and diligence!
Rob May
Robert Mille
Mario More
Ashish Sad
Hendrik van
Ben Weintz
Noah Yoder
XPERT HIGHLIGHTS
Superior Frame
rail Strength
Our engineers designed the
Xperts frame rails to be the
strongest and most durable in
their class. Our standard 120 KSI
rails offer an impressive 1.7M
RBM strength without liners.
premium ride, ViSibility
and FunCtionality
Our new cab design features more
interior room than competitive
cabs including a spacious
storage area behind the seats
and 360 sightlines.
we take SerViCe SeriouSly
Whether it is a truck down situation,
a request for technical information
or a need for in-depth troubleshoot-
ing advice, our 24/7 web-based
Solutions tool puts you in touch
with the Autocar experts.
Dick Addington
Jag Amberkar
Dayna Caldwell
John Cline
Susan Collins
Clint Cross
Chip Derry
Carrie Emerick
2011, Autocar introduced the Xpert, a medium-duty
uck specically designed and engineered for street
weeping applications. As the newest member of the
utocar family, Xpert inherited the Autocar legacy of
perior quality, reliable performance, and unmatched
urability.
pert was designed to bring best-in-class design
novations to the class seven Cab Over Engine (COE)
uck market; achieving an unprecedented level of
driver satisfaction. We
carefully selected the
right power steering
gear, coupled it with
a wide-turning, wide-
track front axle, and
optimized the steering
eometry and wheel cut in order to ensure the tightest
rning radius possible while minimizing tire scrub.
e Xpert exemplies the seamless integration of form
d function. It features more interior room than
ompetitive cabs including a spacious storage area
ehind the seats. The Xpert also offers a premium ride
ue in part to our large displacement coil spring and
ock absorber cab suspension system. The cab is
esigned to ensure the best 360 sight lines, thus
nimizing the risk of collisions and costly repairs.
e designed the Xpert COE with a factory-engineered,
urability-tested OEM dual-steer system. All controls
e positioned either in the middle for easy reach or
uplicated on both sides to eliminate confusion and
ustration when switching driver side positions. The
ectrical system was designed from the ground up for
ual-steer functionality with no third party splicing into
wire harnesses. Our engineers designed the Xperts
frame rails to be the strongest and most durable in their
class. Our standard 120 KSI rails offer an impressive
1.7M RBM strength without any reinforcements. With
the Autocar Xpert, there is no longer a need for heavy,
weighted frame liners.
We have partnered with the heavy-duty trucking
industrys most well-known and respected suppliers to
build the Xpert. We have included Cummins engines,
Allison transmissions, TRW steering systems, Dana
axles and drivelines, Hendrickson suspensions, and
Bendix braking systems to ensure the highest quality
components and most readily available parts and
service support.
Parts, service and warranty assistance a top priority
for every Autocar truck are always just a click away
on our website. Whether it is a truck down situation, a
request for technical information or a need for in-depth
troubleshooting advice, our 24/7 web-based Solutions
tool puts you in touch with the Autocar experts. Choose
from our Web-Link Direct, Tech Docs Direct, or Parts
icons depending on your needs. Simply visit
www.autocartruck.com/WebLinkDirect.aspx.
HE NEW FACE OF DURABLE CAB
VER ENGINE TRUCS
8/3/2019 Newsletter Jan 2012 LR
5/5
The Best Innovations in
natural Gas-Powered Trucks
Yeah, It Is as Strong as It Looks!
8 7 7 - 9 7 3 - 3 4 8 6
w w w . a u t o c a r t r u c k . c o m
Strong. Powerful. Innovative. Reliable. We could throw descriptions around all day long.
The bottom line is this: Autocar engineers and builds great trucks for great people.
We are committed to doing things right - the rst time. We have made a promise to
our customers and strive to keep it...Always!
To nd out more about Our Promise, please visit our website or give us a call.