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NexcenterNext-gen specialised Data CenterInnovated for World-Class Solutions
NTT Singapore ServicesInfrastructureCo-location • Private Suite • Private Cage • Standard Rack
Connectivity
• Arcstar Universal One (IP-VPN)
• Arcstar Global Lease Line (Ethernet, Managed bandwidth)
• Tier 1 Global IP Network
• Global Inter-Data Center Connectivity
• NexConnect (Domestic Inter-Data Center Connectivity)
• NTT iNet
• Managed DC point-to-point
Enterprise Cloud
Hybrid Cloud SolutionA solution that simplifies your IT infrastructure by connecting multiple platforms (on-premises systems, private or public cloud)
Hosted Private CloudVirtual data center for on-demand scalability of computing and network resources in multiple locations through a single customer portal using baremetal servers supporting VMware vCLoud, Hyper-V platform.
Combination of Direct Connectivity on the Cloud
• MPLS (Direct VPN connectivity using Arcstar Universal One) between cloud platforms and customer sites
• Secure Site to Site/Client to Site VPN connectivity through the Internet between cloud platforms and customer sites
• Layer 2 Co-location Inter-Connecting (CIC), Enterprise Cloud Inter-Data Center Connectivity (EIC), Data Center Inter-connectivity
Integrated Cloud Security Services Monitored by Security Operations Center (SOC)
• Network Security (IPS/IDS)
• Content Security (Email/Web Anti-virus, URL/Application Filtering)
• VM Security (VM Anti-Virus, VM Virtual Patch, VM Level-Firewall)
• Unified Threat Management (UTM)
• Web Application Firewall (WAF)
Managed HostingDedicated Server Hosting Physical servers for performance
Managed Network Network devices that connect LAN and WAN with server/link load-balancing and SSL off-loading
Managed Backup-as-a-Service Pay-as-you-grow disk or tape backup of critical data in a shared or dedicated environment
Managed Storage-as-a-Service Pay-as-you-grow shared or dedicated NAS/SAN storage solutions that support different systems workloads with storage level replication
Managed Services
WideAngle Managed Security Services • Security Incident and Event Management (SIEM)
• Global Risk Operation Center (GROC)
• Data Center and Customer on Premise
• Full Layer Security
Service Management (ITIL – Certified Advisors)
• Generating standardised/customisable monthly reports
• Monthly review meetings
• Incidents management
• Capacity reviews, planning and management
• Assisting with IT services continuity planning
Local Managed and Monitoring Services
Remote Hand Services
Basic Remote Hands
• Visual Checking Of Equipment
• Power Cycling Of Equipment
• Cable Re-Patching
• Labelling and Photo Taking Of Equipment
Advanced Remote Hands
• Accessing Console
• Component Replacement
• Periodic Scheduled Task
• Full Data Center Operations Management*
• Cabling Management*
• Spare Parts Management*
*Charges for these services will vary depending on requirements
Monitoring-as-a-Services (MaaS) This online portal allows you to monitor all of your system and network equipment.
Global Management One (GMOne)
A holistic approach to a one-stop, seamless management services for the customer’s entire IT ecosystem. GMOne is capable of proactive administration, management, monitoring, reporting and support for the different ranges of OS, Network, Application, Databases and Administrative functions.
Voice and Video Communication
Communication
Arcstar Conferencing• Audio Conferencing
• Web Conferencing
• Video Conferencing
• Event
Arcstar Unified Communications as a Service (UCaaS)
Arcstar SIP Trunking
Clear Call 1517 (IDD)
NTT Communications, Your Global ICT PartnerNTT Communications provides consultancy, architecture, security, and cloud services to optimise
the information and communications technology (ICT) environments of enterprises. These offerings
are backed by the company’s worldwide infrastructure, including the leading global tier-1
IP network, Arcstar Universal One™ VPN network reaching 196 countries/regions and 140 secure
data centers worldwide.
NTT Communications’ solutions leverage the global resources of the NTT Group to provide:• Comprehensive product and service portfolio spanning data centers, network services, hybrid cloud and pure cloud services
• Offering one-stop enterprise ICT solutions from the NTT portfolio of companies
• Major offices and data centers in key technology locations worldwide for business agility and lowest international latency
NTT-SingaporeNTTSingapore
NTT Singapore Pte Ltd20 West Pasir Panjang Road #11-28 Mapletree Business CitySingapore 117439 | Tel: +65 6438 3101 | Fax: +65 6438 3102
www.sg.ntt.com
©August 2016 NTT Singapore. NTT Communications and the NTT Communications logo are registered trademarks or trademarks of NIPPON TELEGRAPH AND TELEPHONE CORPORATION and/or its affiliates. The information is correct at time of printing and is subject to change without prior notice
VIRTUAL TOUR
Recognised as an instrumental social infrastructure, our centers
support advanced ICT solutions such as cloud, mobile, big data,
virtual reality (VR) and robotics, as well as the financial and other
mission-critical systems of corporate customers. Proudly backed by
more than 15 years of success and proven results, the Nexcenter™
today serves over 3,000 loyal business clients, including Fortune
Global 500 corporations in 18 countries worldwide.
WINNING AWARDS AND CERTIFIED QUALITY
Facilities and Operations NTT Communications’ Data
Center Standards consist of more than 300 items that ensures all data centers provide the same high-quality services. We also employ consistent operational
procedures in all of our data centers around the world. Our reliable services based on standards set by international
certifications and operational guidelines such as ISO and ITIL.
Financial Stability Our top level rated financial stability
avoids sudden bankruptcy or acquisition by other companies. As a result, there
will be little risk to be affected on your system operations into the future.
GLOBAL FOOTPRINT AT A GLANCE
140+140+Data Centers Worldwide
ENTER THE NEW ERA OF DATA SOLUTIONS
Nexcenter™ is NTT Communications network of data centers, spanning over 140
locations in multiple regions globally. We consistently strive to deliver seamless global
Information and Communications Technology (ICT) solutions that are highly sought-after
by enterprises all over the world.
QUALITY THAT COMMITS
CUSTOMER BUSINESS CONTINUITY
FLEXIBILITY THAT COMPLEMENTS
THROUGH CUSTOMISED, BEST-FIT SOLUTIONS
COST-EFFICIENCY WITH SMART SAVINGS
THAT MAXIMISES YOUR INVESTMENT
Space and Power Our self-designed, self-owned
data centers lower construction costs and energy costs while
elevating overall performance. With our space-saving, energy-saving state-of-the-art technologies such as
free cooling system, cooling wall system, DCIM, and Rotary UPS can reduce
your operational cost.
Customer Portal Our customer portal offers
rich functionality such as data center access application and your facility
management that saves your operational time and cost.
Scalability
Seamless global network and data centers
in over 140 locations worldwide with the
largest coverage in Asia-Pacific region.
Various Outsourcing Options
With a customised selection of
operation service, customers are
supported through versatile facility
design and technical capabilities.
Nexcenter Connect™
10Gbps large-volume network
is available. This service gives more
flexible usage to your global ICT
resources, connecting major data
centers worldwide and data centres
within major areas of each country.
2015 Telecom Asian Best Data Centre
Services Provider
2015 Frost & Sullivan Asia Pacific Data Centre Service
Provider of the Year
ASIA PACIFIC DATA CENTER SERVICE PROVIDER OF THE YEAR
LEED Gold by the US Green Building Council for environmentally friendly
design data centre
Uptime Institute’sM&O Stamp Of Approval
Tier IV Certification of Design by The Uptime Institute
DataCenterDynamics APAC Awards
Innovation in Outsourcing for Global Management
One 2014
UnitedKingdom
Germany
India Thailand
Hong Kong
Malaysia Singapore
Australia
Indonesia
Philippines
JapanAustria
UnitedStates
Data Centers Worldwide
32
4
THE NEXCENTER ADVANTAGE
Intelligent Energy Management System
• 24x7x365 site manning by trained security personnel
• Secured and controlled access for vehicle into and within the data centers
• Standardised procedures to ensure that only nominated staff are allowed access
• Proximity access control systems for all building entrances, exits, lifts and server areas
We understand the importance of security to your business-critical data and systems. Hence, we practise very stringent security
procedures to honour your trust and the responsibility that you have placed in us.
Our data centres adopt multi-layered physical security that includes:
• Access control units consists of proximity card reader, mantrap and the biometric access system
• Extensive CCTV cameras surveillance in all areas across each facility and every rack row
• Intrusion detection alarm systems consisting perimeter and internal door sensors and motion detectors with CCTV interlock
STRINGENT SECURITY STANDARDS
At Nexcenter™ data centers, all the electrical systems are
designed with N+1 redundancy to ensure a fail-safe system
in the event of component or power failures.
This duplication of critical components or functions makes
sure that the system is concurrently maintainable even during
maintenance.
HIGH AVAILABILITY POWER SYSTEM
Nexcenter™ data centers are designed for extremely high
cooling density governed by a stringent set of standardised
industry’s best practices, which are continuously being reviewed
and enhanced. Our data centers are equipped with highly
efficient and state-of-the-art cooling systems with redundancy
incorporated. All systems can be maintained concurrently without
any disruption so that cooling is always available to your mission
critical equipment. The racks are arranged in a hot aisle and
cold aisle layout and containment systems are used to effectively
prevent the mixture of hot and cold air.
In particular, the Singapore Serangoon data center’s server
rooms are incorporated with an intelligent energy management
system that can measure server inlet temperatures, automatically
control the CRAC from learning the algorithm based on real-
time analysis. This integration of state-of-the-art systems and
intelligent energy management system can enable high power
density racks to be deployed.
HIGH DENSITY COOLING SYSTEM
Singapore Serangoon Data Center is the first purpose-built centre of NTT Communications. A premium and carrier-neutral centre with a vast server area of approximately 5,000sqm, it is geographically superior and strategic for financial, IT and manufacturing industries looking for global expansion.
Built to Tier 3 specifications and IPv6-ready networks it is energy and water efficient, complete with a suite of technical and environmentally friendly benefits.
CENTRED AT THE HEART OF GLOBAL OPPORTUNITIES
ISO/IEC 27001:2013THREAT, VULNERABILITY AND RISK ASSESSMENT
(TVRA) Certification & Assessment:
VIEMS serverdetects high temperature anddetermines where cooling is needed
Analyse
VIEMS controllersends wireless command to turn on CRAC unit toprovide necessary cooling
Control
Wireless sensormeasures temperatures higher than threshold
Measure
76
Seamless and reliable domestic inter-data center connectivity
Types of connectivity
NexConnect PremiumNexConnect
Lite
Speed
• 1GE-10GE LAN/WAN• 8G/10G Fibre Channel• 1Gbps-10Gbps Client
protocol
100MB to 1G Ethernet
Coverage
• Serangoon data centre• Jurong data centre
• Tai Seng 2 data centre• Carrier Hotels
Service
• 24/7/365 days monitoring• 24/7 Helpdesk support
• 99.99% Availability SLA (option)• End-to-end provisioning include
cross connect
Customers can connect to their businesses timely and cost-
efficiently using NTT Com global, low latency network along
with a comprehensive ecosystem of inter-data center
connections, which are both features of the Singapore
Serangoon data center.
ARCSTAR UNIVERSAL ONE NETWORK
• Asia Submarine Cable Express (ASE): Connects high-growth Asian markets; Philippines, Singapore,
Malaysia and Hong Kong directly to Japan.
• Pacific Crossing submarine cable (PC-1): Shortest connection between Japan and the United States.
• JPX-SGX Co-Location Direct: Direct through connection between the Japan Exchange
Group (JPX) and Singapore Exchange (SGX).
• Singapore-Malaysia Dual hub: Direct link between NTT Com data centers in Singapore
and Malaysia, offering customers options of disaster
recovery for business continuity.
INTER-DATA CENTER INCLUDES:
• Global Inter-Data Center Connectivity Our large capacity backbone provides high speed,
rack-to-rack connectivity between core data centers in
Hong Kong, Japan, Singapore and the United States, and
facilitates immediate connectivity based on customers’ needs.
• NexConnect – Domestic Inter-Data Center Connectivity NTT Singapore domestic inter-data center connectivity services;
NexConnect Premium and NexConnect Lite enable enterprises
to swiftly establish rack-to-rack connectivity between the
Singapore Serangoon data center, Jurong data center, Tai Seng
2 data center and carrier hotels for data backup, application
delivery and disaster recovery.
The Singapore Serangoon data center is built as a smart
building with luscious green exterior and benchmarked
against the highest standards to ensure sustainability and
stay environmental friendly. Other noteworthy green features
include motion sensors, NEWater, energy and water-efficient
Singapore’s strategic geographical location with extremely
low natural disaster risks and cosmopolitan landscape provide
MNCs the ideal environment for setting up their HQ to reach
a rapidly growing Asia. The Singapore Serangoon data center
fittings within the premises. This has won the
data center the Gold Leadership in Energy and
Environmental Design (LEED) certification; a
green-building rating system that is used by the
US Green Building Council (USGBC).
is also located near the Singapore Stock Exchange (SGX),
which is one of the core business hubs in Asia, allowing timely
deliverance of high power data volume and network required
by our customers.
Smart building envelope Green Features
No openings for West façade for less solar gain
Green rooftop
Rainwater tank forlandscape irrigation
Equipment Stage onrooftop for less solar gain
Glass panel to allow natural light into the building
PV solar panel rooftop
Green roof for parking lot and guardhouse
Green landscapefor “City in the Garden”Singapore concept
Exterior catwalk withhorizontal louver for
better maintenance andless solar gain
Light gray tone exteriorfor less solar gain and
less maintenance
Minimum opening for East façade for less solar gain
Pacific Crossing (PC-1)Asia Submarine Cable (ASE)Dual HubJPX-SGX Co-Location Direct
Features Arcstar Universal One Network Connectivity
London, UK
Hong Kong
New York, NY
Chicago, ILTokyo, Japan
20 minutes
20 minutes
20 minutes
40 minutes
20 minutes
15 minutes
25 minutes30
minutes
Estimated Travel Time
SINGAPORE JURONGDATA CENTER
SINGAPORE SERANGOONDATA CENTER
SINGAPORETAI SENGDATA CENTER
TAI SENG 2DATA CENTER
SERANGOONDATA CENTER
JURONGDATA CENTER
CARRIERHOTEL
CENTRALBUSINESSDISTRICT
CHANGI AIRPORT
Singapore
MalaysiaDual Hub
DESIGN FOR SUSTAINABILITY
YOUR CHOICE FOR BEST-FIT DATA SOLUTIONS SEAMLESS NETWORK CONNECTIVITY GLOBALLY AND CARRIER NEUTRAL
98
SIMPLIFY DATA CENTRE MIGRATIONAt NTT Communications, we understand that a well-designed
strategy and comprehensive project management are vital
in ensuring successful deliverance of data center migration.
Our team of professionals is fully prepared throughout every
relocation phase and ensures enterprises across different
industries a successful and seamless migration with minimised
business risk and system disruptions.
BENEFITS:
• Centralised, hassle-free planning team to help customers
manage all their 3rd-party subcontractors and vendors to
successfully execute seamless migration
• Optimised control with an overview of all concurrent
activities, along with network specialist to ensure a smooth
transition
• Experienced Project Managers and relocation
consultants for mission-critical environments
• Proven track records with in-house relocation methodology
and approaches
We understand the criticality of our client services and their
commitment to end-users. With in-depth planning, coordination
and risk management, NTT Com is committed to achieve our
client’s objectives in data center migration.
EXTENDED ON-SITE SUPPORT WITH REMOTE HANDS SERVICESNTT Singapore Remote Hands Services are supported by a professional team of dedicated engineers who serve as an extended member of your in-house team. They can perform various maintenance support services and advanced troubleshooting tasks on your behalf 24/7 allowing you to leverage on efficient IT-support and manage your business with peace of mind.
TYPE OF REMOTE HANDS SERVICES
Basic:Complimentary*1, value-added Remote Hand services available to all existing NTTS co-location customers. Service includes visual checking, power cycling/soft reboot and cable re-patching.
Advance*2:Perfect for customers with complex service support
requirements. Services include vendor management, accessing
console, mounting and cabling.
Smart*2:
Ideal for customers with diverse requirements; multiple 3rd-party
services support, vendors, hosting locations and various
technologies. Dedicated personnel assigned with guaranteed
response time (within an hour).
*1 Terms and conditions apply.*2 Monthly fee service. Pre-requisitions, terms & conditions apply.
The Project Management Workflow (co-ordination & communications)
Data CenterAssessment
OperationalReadiness
Migration(Move)
IT InformationGathering
Migration Resource Briefing
TransportationPreparation
Post-MoveTest/UAT
THE PROVEN FRAMEWORK AND METHODOLOGY
EFFORTLESS IP CONNECTIVITY WITH NTT iNetNTT iNet is a highly reliable and stable internet connection
service backed by NTT Com strong backbone heritage as one
of the world’s top-ranked Global Tier-1 network provider that
spans across Asia, Europe, America and Oceania on a single
Autonomous System Number (ASN).
HIGH SPEED 24/7 ASSISTANCE ON-DEMAND SUPPORT
Enjoy faster, interruption-freeand seamlessly globalinternet connectivity.
Round-the-clock customer support means instant help and
troubleshooting, whenever you need it.
Value-added managed solutions enable hassle-free installation
and maintenance.
The Singapore Serangoon data center colocation services
help you safeguard mission-critical data with confidence by
operating under the strictest protocol following international
best practices. We also have a comprehensive selection of
both standardised and customised service options to suit your
colocation requirements.
KEY FEATURES AND BENEFITS:
• Lower capital and recurring cost as compared to owning an in-house facility
• High availability with multiple redundant network routes, power, bandwidth lines and efficient cooling systems
• Top-notch service quality ensured with strict adoption of global standards; the US Telecommunications Industry
Association, The Uptime Institute, and the American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE)
• Security with 24×7x365 security guards, biometric access, CCTV surveillance, etc and network security
• Centralised monitoring with dedicated personnel to ensure that customers are notified whenever a server/application is not available
• Scalability can be achieved faster and without massive upfront capital investments
• Global access with secured, stable network and seamless global and inter-data center connectivity
• Require recovery disaster sites
INSTANT BUSINESS SCALABILITY WITH COLOCATION
Data Centers in Singapore
Specification Serangoon Data Center (SGDC) Jurong Data Center (DRT) Tai Seng 2 Premium Data Center (PDC)
Facility Information Floor Area 55,000sqft 10,000sqft 22,000sqft
Building Ferroconcrete, 5 storeys Concrete, 7 storeys Ferroconcrete, 7 storeys
Loading • Floor load: 15kN/sqm• Freight only elevator, loading bay
• Loading capacity of raised floor: 12kN/sqm• Freight only elevator, loading bay
• Loading capacity of raised floor: 750kg/sqm• Freight only elevator, loading bay
Power Power Receiving Dual paths Dual paths Dual paths
UPS • Dual UPS system with N+1 redundant configuration • Dual UPS system with 2N redundant configuration • Dual UPS system with 2N redundant configuration• UPS battery backup time at rated load: Approx. 15 minutes
Generator • Diesel generator with N+1 redundant configuration • Diesel generator system with N+1 redundant configuration • Diesel generator with N+1 redundant configuration• Operating hours without refueling is more than 24 hours
Power Provision • Dual power feeds: PDU sources to each rack• Power supply to a rack: up to 12.0kVA
• Dual power feeds: PDU sources to each rack• Power supply to a rack: Up to 6 kVA
• Dual power feeds: PDU sources to each rack• Power supply to a rack: 2.0 - 4.0kVA
Air Conditioning System • Chilled water cooling system with N+1 redundant configuration• Management of temperature and humidity
• Water cooling system with N+2 redundant configuration• Management of temperature and humidity
• Chilled water cooling system with N+1 redundant configuration• Management of temperature and humidity
Blow-out Type Raised flooring air conditioning system with downthrow below raised floor (Hot/Cold aisle principle)
Raised flooring air conditioning system with downthrow below raised floor (Hot/Cold aisle principle)
Raised flooring air conditioning system with downthrow below raised floor (Hot/Cold aisle principle)
Fire Detection/Suppression • Highly Sensitive Smoke Detector (HSSD)• Smoke/heat detector• N2 gas fire suppression system• Pre-action dry sprinkler• Handheld extinguishers for first action
• Very Early Smoke Detection Alarm System (VESDA)• Gas fire suppression system• Pre-action dry sprinkler system• Handheld extinguishers for first action
• Very Early Smoke Detection Alarm System (VESDA)• Gas fire suppression system• Pre-action dry sprinkler system• Handheld extinguishers for first action
Security Camera CCTV surveillance cameras CCTV surveillance cameras CCTV surveillance cameras
Guard 24x7 on-site security presence 24x7 on-site security presence 24x7 on-site security presence
Building Access Photo identification required Access card, anti-tailgating system Photo identification required
Room Access High security identification Access card with biometric authentication Access badge and pre-registration required
Connectivity • Arcstar Universal One (IP-VPN)• Arcstar Global Lease Line (e-VLAN, Ethernet & managed bandwidth)• Tier 1 Global IP Network• NTT iNet• Carrier Neutral• NexConnect (Inter-Data Center Connectivity)
• Tier 1 Global IP Network• NTT iNet• Carrier Neutral• NexConnect (Inter-data center connectivity)
• Arcstar Universal One (IP-VPN)• Arcstar Global Lease Line (e-VLAN, Ethernet & managed
bandwidth)• Tier 1 Global IP Network• Other network providers as alternative ISP for redundancy• NTT iNet• Carrier Neutral• NexConnect (Inter-Data Center Connectivity)
Standard Rack Type • Private suite• Private cage• Standard rack (open farm)• Front and rear perforated door
• Private suite• Standard rack (open farm)• Front and rear perforated door
• Standard rack (open farm)• Front and rear perforated door
Size (WxDxH) 600mm x 1200mm x 45U 600mm x 1000mm x 42U/45U 600mm x 1200mm x 45U
Certifications ISO 27001; LEEDS Gold; PCI-DSS; SOC 1 Type 1; Uptime Institute M&O Seal of Approval
ISO 9001, 14000, 27001 and Green Mark Platinum Certification –
Others • 24 hours facility monitoring by BMS• Eco Lounge• Meeting room
• Meeting room• 24 x 7 infrastucture montoring by BMS
• 24 hours facility monitoring by BMS• Meeting room
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