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Next Generation NOC/SOC SolutionsSolutions for delivering a customer-centric, proactive and automated NOC/SOC
www.mycom-osi.com
As Communications Service Providers (CSPs) face a new generation of challenges in the era of digital services, virtualization and Internet of Things (IoT) – as well as competitive and cost pressures – they seek to deploy a Next Generation NOC/SOC that is customer-aware, fast, efficient and future-proofed against new technologies.
MYCOM OSI helps CSPs deploy a Next Generation NOC/SOC by building on the core platforms of fault management, performance management and service management, and adding use case-based solutions that:
• Deliver customer centricity
• Enable proactive and preventative operations
• Solve complex incidents with guided diagnostics
• Increase productivity with automation
Supports NOC-to-SOC transformation
Customer-centric operations
Proactive for preventative maintenance
Faster mean time to identify & repair incidents
Increased productivity and solve complex incidents via guided diagnostics & automated processes
Vendor independent & supports multiple domains, technologies and vendors
Future-proofed to support virtualized/hybrid, 5G and IoT networks
Benefits of MYCOM OSI Next Generation NOC/SOC Solutions
Solutions for delivering a customer-centric, proactive and automated NOC/SOC
www.mycom-osi.com
Next Generation NOC/SOCs are customer-aware and make ubiquitous use of customer data within their operational processes and assurance systems. Customer value, the services they use on the network and their service level agreements are incorporated into the operational decision making process and prioritization. As network, services and customers are monitored and correlated, the Next Generation NOC/SOC prioritizes degradations of corporate customer services and helps safeguard their service quality. When network or service faults do occur, they are prioritized by customer service level and value, and the customer can be proactively informed of status to manage customer expectations and satisfaction.
Customer CentricityMYCOM OSI solutions include:
• Service Quality Analyzer™ carries out proactive service management, messages customers about impending service issues and prevents SLA/OLA violations, thus improving the quality of service offered to consumer or enterprise customers, whether fixed, broadband or mobile.
• Value-based Prioritization™ helps CSPs analyze network statistics in context of customers to optimize CAPEX in network infrastructure as well as target strategic investments based on actual network/subscriber behavior.
• Corporate Customer Impact for Wireless™ provides greater visibility and prioritizes incidents related to indoor and outdoor wireless access network areas, serving corporate customer buildings and high value points of interest, such as airports, train stations or cash machines using a mobile uplink.
www.mycom-osi.com
Next Generation NOC/SOCs are continuously required to improve mean time to detect (MTTD) and mean time to repair (MTTR) KPIs, increase their capability of managing higher complexity degradations, and increase preventative maintenance. This can be a challenge, since Network and Service Operations Centers manage high levels of complexity across multiple network domains, vendor technologies, native and OTT services, customer and service models and an exploding amount of data that is generated by their operational support systems.
Against a backdrop where the highest skilled staff within an operator’s workforce may not be available 24/7, MYCOM OSI guided diagnostic solutions increase the ability to manage complex problems and solve increasingly complex degradations by encapsulating analytical workflows that speed up complex analysis tasks.
Guided Diagnostics
A key characteristic of the Next Generation NOC/SOC is the move from passive surveillance with reactive response to incidents when they arise to a more proactive monitoring and analysis that anticipates and pre-empts incidents, to prevent them before they occur. The ability of a NOC/SOC to prevent incidents depends on its ability to identify trends and patterns within the stream of near real-time network and service data that are known to be the likely cause of degradations or failures. Next Generation NOC/SOCs use an early warning system comprised of multiple “pattern sensors” that constantly monitor and analyze data in near real-time streams of incoming network and service data. These sensors run automated tasks and algorithms across the data to identify precursors of potential degradations and failures, such as shifts in traffic, capacity and utilization as well as changes in parameterization.
Proactive and Preventative MYCOM OSI solutions include:
• Early Warning System™ maintains customer experience and makes significant savings on downstream repair costs. CSPs continuously seek ways to anticipate problems before they manifest as customer issues. The solution equips operations center teams with a near real-time surveillance system that detects signs of early network degradations.
• Early Congestion Detector for Wireless™ continuously monitors network congestion trends to proactively identify impending degradations caused by congestion. The solution checks for evolving, anomalous and uncharacteristic congestion patterns that are indicative of causing performance degradations.
• Parameter Auditor™ monitors parameter and configuration data of network elements across the entire network and detects changes and deviations from benchmark settings. Detected deviations can be re-set automatically to their benchmark value or notifications are issued to trigger human verification and action.
MYCOM OSI solutions include:
• Worst Cell Analyzer™ rapidly identifies and ranks the worst performing Radio Access Network cells across multi-vendor 2G, 3G, and 4G networks using a vendor-independent, weighted health index scorecards. These can include dynamic thresholds generated from statistical deviations. The solution provides probable root cause per identified cells and guided sequences for engineers requiring further analysis.
• Worst Cluster Analyzer™ rapidly identifies and ranks the worst performing clusters across multi-vendor 2G, 3G, and 4G networks using a vendor-independent, weighted health index scorecard. It includes geographic filtering such as for cities, postcodes and corporate customer locations, as well as GIS visualization and drill-down/roll-up.
• Mobile Backhaul Analyzer™ provides a single, end-to-end view of the RAN, including mobile base-stations, backhaul elements and radio controller or mobility management devices, and rapidly identifies any degradation across all domains.
• Traffic and Capacity Analyzer for Wireless™ efficiently tracks utilization and traffic uptake to identify short term expansion needs.
• Site Acceptance Analyzer™ ensures improved speed, efficiency and accuracy when adding new site builds to the NOC/SOC.
MYCOM OSI Next Generation NOC/SOC solutions are built on the core NOC platform components of MYCOM OSI NetExpert™ Fault Management and Service Impact and PrOptima™ Performance Management products, with some of the world’s largest NOCs and SOCs leveraging these products to assure network and service quality.
MYCOM OSI products and solutions within the core NOC/SOC platform include:
• NetExpert™ Fault Management processes large volumes of events across multiple domains, technologies and vendors, uses policy-based root cause analysis to reduce alert volumes and has a state-of-the-art UI for high operator productivity.
• LTExpert deploys NetExpert™ pre-configured for 4G/LTE networks and VoLTE services.
Regional Offices
Europe4th Floor, The Urban Building3-9 Albert StreetSlough SL1 2BEUnited Kingdomt : +44 1753 213740
Middle East & Africa9th Floor, Aurora TowerDubai Internet CityP.O. Box 502 533DubaiUAEt : +971 4 434 1553
Asia PacificBlock 86Marine Parade Central #04-303Singapore 440086t : +65 6342 4600
Americas35 Iron Point CircleSuite 250FolsomCA 95630United Statest : +1 916 467 1500
© MYCOM OSI
As CSPs are under pressure to deliver more with less, often there are not enough people or skills in the NOC/SOC to meet increasing business demands. Typically staff numbers or skillsets are not increased in line with increasing requirements, for ex-ample when new technologies are introduced or new tasks and responsibilities added. This challenge can only be met through increased productivity and Next Generation NOC/SOCs achieve this with targeted and controlled automation.
MYCOM OSI automation solutions help NOC/SOC personnel be more productive by automating repetitive, mundane and more complex tasks so that they can focus on higher-value activities. The automation solutions are open and programmable with user defined stop/go human intervention gates so that operators have full control of how much of their processes they want to automate.
Automation
Core Platform• PrOptima™ Performance Management processes large volumes of performance, configuration and services data in near real time that create threshold crossing alarms and has advanced correlation, analysis, reporting and visualization modules.
• NetExpert™ Service Impact models corporate customer services and monitors network events to model and manage planned and unplanned outages.
• Network Status Monitoring provides a near real-time view of network performance and surveillance across RAN, mobile, core, transmission and mobile VAS domains on NOC/SOC video walls with context-sensitive linking to other dashboards, reports and interactive analysis tools.
• QoS and Management Reporting delivers network quality and management level reports to non-technical and executive management using intuitive, concise and graphical reports that rapidly convey critical information.
SOL-Q117-V4
MYCOM OSI solutions include:
• Service Assurance-driven NFV Orchestration™ monitors end-to-end network and service quality across hybrid (physical and virtual) NFV networks and directs NFV orchestration based on customer/service/network assurance factors like faults and QoE/QoS degradations.
• SQM Automation™ allows the CSP to automate complex processes involved in Service Quality Management by providing automated workflows for modeling service hierarchies, root cause analysis and impact of services on the underlying network.
• Special Event Management™ improves network quality and operational efficiency during events such as sporting events, conventions and trade shows with large numbers of subscribers in confined locations, by monitoring congestion levels in near real-time, automating analysis and corrective algorithms and updating network element parameter settings to alleviate overload.
