Nisha Varghese_Senior Test lead & Tester

NISHA VARGHESE

Senior QA Analyst/Test lead

Owings Mills, MD-21117

Ph #: Mobile-443-821-2591

Home-443-451-2664

Email: [email protected]

Professional Summary:

Experience:

9 years (Offshore: 5 years & Onsite: 4 years) @ Cognizant Technology Solutions as Senior QA analyst/ Test lead

Domain Knowledge:

Healthcare, Travel & Hospitality, Retail

Certifications:

External : ISTQB foundation level(2009), ISTQB advance level test analyst(2010), Academy

Of Health Management 250(2014)

Cognizant : Travel and hospitality(2007), Winrunner(2007), CSQA(2008), Software

testing(2008), HIPAA(2013), AHM 250(2014)

Visa Status:

Green card

Competencies:

Senior QA Analyst/ Test lead

Review documentations and understand testing requirements in detail by interacting with client, business analyst, Techinical leads and system architects

Circulating the requirement document to the testing team for review, discussion on same and consolidating all the clarifications to be taken up with business

Provide qualitative feedback on features during requirement analysis/design stages, with an emphasis on the end user experience and quality

Arriving at accurate and realistic test estimates Prepare and maintain test plans

mailto:[email protected]

Task allocation to the team and reviewing all the deliverables by team( Test scenarios and test cases, Test summary report, requirement traceabilty, test data preparation, defects reported, test results) to confirm to expected test coverage

Ensure that all the software and hardware requirements and other entry criterias are met before testing starts

Monitor test progress and ensuring timely delivery of all QA deliverables Ensure team follows testing and defect reporting process Ensure that all test artifacts are updated as when changes are required and they are

accessible to testing team and other privileged users Create report and manage defect life cycle process to closing Participating/Leading defect review board meeting and walk through the issues to the

various external team and providing them support to resolve issues Prioritize issues in the bug database to expedite bug-fixing efforts. Status report to client and management with testing progress, Risks, mitigation and

contingency plans Escalate issues of concern , that will affect project timelines, to key stakeholders in a timely

manner. Provide sign-off on all testing deliverables and events once all the exit criterias are met. Provide support to business during business acceptance testing and production acceptance

testing. Trained the business users for applications to be tested and on usage of Quality Center

Test data /environments, delay in code deployment, CRs Efficient and experience in handling multiple projects Extensively involved in mentoring the new team members, resolving conflicts and motivating

the team Create and maintain QA team member skill set Database Ensure all QA members are developing the needed skill set and encourage certifications Well experience in Offshore-Onsite management Getting business knowledge and communicating to team Contribute to continuous improvement of testing processes based on prior experience,

judgement and others suggestions to increase speed, quality and gain efficiencies Dealing with customers on daily basis in person, emails, Chat and over phone Respond to customer promptly and answer queries Communicate and coordinate with Customer Project managers, technical delivery managers/

business analysts/Developers to get resolution to issues On regular basis verify customer satisfaction Looking for oppurtunities for growing the account Support a positive work environment that promotes customer service, quality, innovation,

and teamwork. Expertise in designing Test scenarios and develop detailed Test cases and Test execution Expert in Black box testing ( Unit/Build acceptance/System/ System Integration

testing/Regression/ Data Migration/User acceptance testing) Reporting defects Preparing Test summary report Cognizant 2.0 task creation & assignment Experience with Sharepoint testing for Carefirst projects when data migration was done from

Lotus notes as well as to FACETS

Well experienced in HP ALM for Requirement analysis & mapping to TCs, Uploading TCs to test plan and moving to test lab, , Test execution progress, defect reports, Dashboard

Skills :

Testing Web based applications in (IE, Firefox, Chrome, Safari, Mozilla)

Sharepoint,Lotus notes, XML validations

Healthcare FACETS/NASCO , EOB Broker express (Creating prospects,

Underwriting process) Benefit Focus

Methodologies Agile and Water methodology

Mobile testing Iphone 5/4S/4, Samsung galaxy S3, Samsung Galaxy tablet, IPAD3, Kindle fire

Defect tracking tools Bugzilla, Jira , Product studio (Defect tracking)

Other tools HPQC-ALM V 9.0, V11.0, 11.09 ( Requirement analysis & mapping to TCs, Uploading TCs to test plan and moving to test lab, , Test execution progress, defect reports )

Irise reader 8.12.2.10( Viewing the requirements and stimulation of same)

Team project of Microsoft Visual Studio 2008 Soap UI, to populate UI screens as a

workaround when sites are down Sql Developer

Professional Experience:

Cognizant

Project1: Private Exchange for Small/Medium groups

Client Carefirst- BCBS

Duration Jun 2014 – Till Date.

Team size 1 onsite and 15 Offshore Role Senior Test lead/QA Analyst & Onsite coordinator

About the project:CareFirst BlueCross BlueShield (CareFirst) Broker Express system is an integrated e-sales platform to create and install group in to the facets for small and mid-market segment MD,VA and DC jurisdiction which including connectivity with e-Sales through Benefit focus. All internal sales, underwriter, full producer brokers and general producer brokers can access the portal through multiple single sign on application. It’s a streamlined process of group sales and installation process to provide a fully automated process from “Quote to Bill.” Quote to Bill automation includes quoting, document management, presentation, sales, underwriting, group set-up, enrollment and payment processing for 2-50, 51-199 group business.

Responsibilities: Reviewing the requirements documents and assigning the tasks to the team Working on the test estimations and sending the testing effort to client and cognizant

management on new requirements/changes Making sure all the artifacts( Requirement & design documents, test plan, test cases) are upto

date and get the required approvals/feedback from clients Reviewing the System specific document and providing feedback Coordinating team meetings to discuss on the requirements and consolidating all the

clarifications to be taken up with business Ensuring that all team members are aware of the entire requirement and not just the modules

assigned to them Reviewing the test scenarios/cases & test results to ensure that test coverage is complete Attending all business calls/DRB related to project Closely monitoring the testing progress and make sure the project is in green and raise alarm at

the earliest if any impact on the timeline is forseen with proper justifications Status reporting to client and cognizant management with testing progress, Risks, mitigation

and contingency plans Providing signoff on testing and sending test summary report Provide support to UAT team for their testing with test data and information they request

Project2: Reports for product setup changes


Duration Mar 2014 – May 2014

Team size 1 onsite Role Senior Test lead/QA Analyst

About the project:

The request for any changes to the facets products were submitted in Sharepoint, for approval . Upon approval ,the product changes were uploaded into a template which was referred for updating FACETS. Testing scope was ensuring the approval flow was working as expected.

Responsibilities: Reviewing the requirements documents and assigning the tasks to the team Working on the test estimations and sending the testing effort to client and cognizant


date and get the required approvals/feedback from clients Reviewing the System specific document and providing feedback Coordinating team meetings to discuss on the requirements and consolidating all the

clarifications to be taken up with business Ensuring that all team members are aware of the entire requirement and not just the modules

assigned to them Reviewing the test scenarios/cases & test results to ensure that test coverage is complete Attending all business calls/DRB related to project Closely monitoring the testing progress and make sure the project is in green and raise alarm at



Project3: Primary Care Medical Program(PCMH)- Clinical pathway


Duration Jan 2014 – Feb 2014

Team size 1 onsite

Role Senior Test lead//QA Analyst

About the is project:

The PCMH program seeks to rewarding Primary care physicians for differentially focusing on high risk, high cost patient and achieving improvements in quality of patient care and cost of effieciency of outcomes. The clinical pathway is designed to support the implementation of creating various service requests by hub managers and hub coordinators, placing them for members per the PCPs instruction , by internal and external CF users (Case managers, Local care coordinator, Regional care coordinator & Hospital Transition coordinators) and assigning the SRs to vendors to fullfil the same.

Responsibilities: Reviewing the requirements documents and assigning the modules to the team Working on the test estimations and sending the testing effort to client and cognizant


date and get the required approvals/feedback from clients Coordinating team meetings to discuss on the requirements and consolidating all the

clarifications to be taken up with business analyst Ensuring that all team members are aware of the entire requirement and not just the modules

assigned to them Reviewing the test scenarios/cases & test results to ensure that test coverage is complete Attending all business calls/DRB related to project Communicate and coordinate with Customer Project managers, technical delivery managers/

business analysts/Developers to get resolution to issues Closely monitoring the testing progress and make sure the project is in green and raise alarm at



Project4: HPX Contract generation


Duration Jan 2013 – Sep 2013

Team size 1 onsite & 5 offshore Role Senior Test lead/QA Analyst & Onsite coordinator

About the project:The project involved implementation of generating contracts for the Individual Market Division(IMD) and Maryland and Non-Maryland Small Group reforms (MSGR and NMSGR). Informatica extracts the contract data from Facets into XML and queues data to Pega wherein the Work order IDs are created. Pega interfaces with HP Extream and via TIBCO and generates contract snd stored in File system as PDFs which is later send to Avanti Management system, a print job system that prints the contracts. The contrats were getting generated from WINDOWO server and as part of one of the enhancements in this project, it was migrated to UNIX server .Testing involved validating the contract generation flow.

Responsibilities: Getting KT on the application that was to taken over by Cognizant and making sure that

offshore understood the same Sending daily updates to offshore and assigning tasks to them Reviewing the test results done by offshore and progress of the tasks assignd to them Making sure that test environment is ready by following up on the TSR( Service requests) Ensuring test data is ready before start of execution Ensuring TCs are up to date and requirement traceability matrix is done Coordinating with Dev team/business and other teams Coordinating with other teams for

reporting and troubleshooting to get issue resolved Participate in DRB meeting Estimation for the testing effort on various enhancements, planning on the resources and issues

ahead for future releases of the project Maintaining the share folders where all the documents of the project are saved Sending Test status to client on a daily basis and weekly status report to cognizant management Providing test sign off and delivering Test summary report

Project5: Lotus Notes to SharePoint Migration


Duration Oct 2012 – Dec 2012


About the project:CareFirst made use of Lotus Notes application for multiple purposes. As a part of phase I of Lotus Notes to SharePoint migration project, certain modules / databases were migrated to CareFirst SharePoint. As part of phase II of this project, 8 applications got moved to SharePoint. This migration and re-write started eliminating web browser compatibility issues and enabled the administrators and users to access the application in a faster, easier way.

Responsibilities: Test Plan preparation

Coordinating with Business Analyst to get answers to questions raised by offshore team and communicating the same back to them

Assessing the delay in code deployment and its impact on testing and its timelines and communicating same to client

Making sure that test environment is ready before start of execution (Access to DB, SIT URL etc.)

Test design and Test execution for the modules to be handled at onsite Data migration testing of data migrated from Lotus Notes to Sharepoint Assigning tasks to Offshore team and reviewing the work done by them Maintaining issue tracker where questions to business/Dev team are put Coordinating with business users and various onsite teams(Program /Test/Development

Managers) to get a decision on various issues raised by offshore testing team in Issue tracker, during daily Defect Review Board meeting (DRB), and communicate the decisions taken to all concerned people

Attending all meetings related to project and raising concerns/issues from testing perspective Assessing the CRs that is requested for in between SIT and taking a decision whether to

incorporate them not based on Time constraints Preparing Test Summary report/Daily Execution Report to client/Weekly Status Report to

Cognizant Management Estimation for upcoming Enhancements and talking to clients to convince about the

estimation/cost

Project6: Member Mobile testing


Duration Sep 2012 – Sep 2012

Team size 1 onsite Role Senior Test lead/QA Analyst

About the project:The idea of the project is to provide access via mobile devices (smartphones and tablets) to content and services offered on CareFirst member-facing web sites, including My Account, enabling members to view and/or edit content on such sites. Mobile access will be provided by enabling and reformatting CareFirst content for user-friendly display through a mobile-device-based web browser and by Native Apps, which are applications that the mobile user downloads and installs on their mobile device. Native App products developed by this project will be distributed on the iTunes App Store and Android Market.

Responsibilities: Assigning tasks to Offshore team and reviewing the work done by them Maintaining issue tracker where questions to business/Dev team are put

Coordinating with business users and various onsite teams(Program /Test/Development Managers) to get a decision on various issues raised by offshore testing team in Issue tracker, during daily Defect Review Board meeting (DRB), and communicate the decisions taken to all concerned people

Attending all meetings related to project and raising concerns/issues from testing perspective Preparing Test Summary report/Daily Execution Report to client/Weekly Status Report to

Cognizant Management

Project7: Member Portal: Explanation of Benefits (EOB)


Duration May 2012 – Aug 2012


About the project:The finalized claims processed in the source system (Facets and NASCO) were loaded to EOB data store through the ETL load. Then the aggregation job wass run to generate a document number. Once the document number was generated, the EOBs are available to view online and email is triggered to subscriber who has given the consent to receive the notification

Responsibilties: Making sure that Member portal UI screens( Claim search, Claim detail page, EOB search

page)were tested incorporating EOB requirement Ensuring the EOB pdf is validated correctly Test data preparation-Creating claims to check the claim details, remark codes, subscriber paid

claims, Out of pocket expenses, Upward/downward/statistical adjustments, Non participating provider claims, For your information section, autorecovery, appeal lnguages and cut numbers , populated in EOB pdf

Assigning tasks to Offshore team and reviewing the work done by them Maintaining issue tracker where questions to business/Dev team are put Coordinating with business users and various onsite teams(Program /Test/Development




Project8: Member Portal: Expansion of Benefits (EBS)


Duration Jan 2012 – Apr 2012


About the project:The focus of the project was to capture and make FACETS and NASCO benefit and accum data available to My Account benefit screens through the ODS. This project also includes the Search and Browse capability for the benefits using MY account benefit screen and logging user experience for benefit screens.

The requirements are divided into 3 sections:

Benefit Search and Browse screen: This section includes the requirement for the Benefit screen where user has the capability to search and browse a specific benefit.

Benefit detail screen: This section includes the requirement for the benefit detail screen which will house all the details i.e. benefit and accums information for a specific benefit selected through Benefit Search and Browse screen.

Audit table: This section includes the requirement to capture the user experience for the Benefit Search and Browse screen.

Responsibilities: Preparing test data to test the benefits and products Testing if the products and benefits displayed in the member portal is as per the ODS data store

and the FACETS Assigning tasks to Offshore team and reviewing the work done by them Maintaining issue tracker where questions to business/Dev team are put Coordinating with business users and various onsite teams(Program /Test/Development




Project9: Member Portal: Healthy Blue 2.0 and 3.0 products ( HB)


Duration Jun 2011 – Dec 2011


About the project:The focus of the project was to pay the members who follow healthy life style. It required to complete certain steps by member in Member portal site :Completing Health assessment and giving consent to share the same with provider, PCP should be selected and Health and Evaluation form should be completed within 120 days of member effective date. Once the members earns the reward , the group would be paid by deductible reduction or check and IMD through gift card.

Responsibilities: Reviewing the requirements documents and assigning the modules to the team Coordinating team meetings to discuss on the requirements and consolidating all the

clarifications to be taken up with business analyst Ensuring that all team members are aware of the entire requirement and not just the modules

assigned to them Reviewing the test scenarios/cases & test results to ensure that test coverage is complete Working closely with Carefirst FACETS team to get the test data ( creating

groups/subgroups/products/setting deductibles) set up ready from their end, verifying the same and bringing up the issues at the earliest so that testing timeline is not impacted

Successfully managing the highy challenging tasks of coordinating with NASCO team to get the NASCO data created for the test cases designed

Helping the team preparing test data ( creating FACETS members/claims) to complicated scenarios w.r.t to Group and IMD members reward payments

Convincing the management to bring in automation scripts to reduce the manual effort in test data preparation

Closely monitoring the testing progress and make sure the project is in green and raise alarm at the earliest if any impact on the timeline is forseen

Status reporting to client and cognizant management with testing progress, Risks, mitigation and contingency plans

Attending Defect review board meetings and walk through the issues to various teams

Project10: Cognizant 2.0

Client Cognizant

Duration Jan 2010 – Oct 2011

Team size 6 offshore Role Test lead/QA Analyst

About the project:I lead the team in following modules of C2.0 application: Associate Timesheet report (ATS)The effort should flow to the reports from wherever it is entered in C20 applications Team Foundation Server (TFS)

The C2.0 application and TFS in Microsoft Visual Studio were integrated. New team project created in TFS were mapped to the C2 project and C2.0 project details, resource details & task details were downloaded into team project. Task and defects were tracked through TFS and synchronization enabled for data transfer between C2.0 and TFS. Cost of Quality metrics (COQ)New metrics section was introduced as ‘Cost of Quality (COQ)’, which calculated the metrics based on the effort entered for tasks mapped to different was cost namely: Production, Appraisal, Failure & Prevention, in C20 application Integration frameworkThe user can upload project/tasks/resource/work request details into C2 through external system MetricsMetrics module was introduced into C2 so that the same was defined, tracked and reported in C2 itself and to remove the prolite dependency it had

Responsibilities: Analyzing BRD/FRD and clearing the clarification from Requirement and Dev teamand keep track of all requirements in the project Assigning tasks to all in the team and making sure everyone in the team has enough work Reviewing all the deliverables by team ( Test scenarios, test cases, test results, defects and all

other test deliverables) Ensure testing is completed on time and resolving conflicts between team members and keep

them motivated Organizing frequent meetings with the team and monitoring the work of team and project Arrange for the hardware and software requirement for testing Attend regular management meeting (over phone, chat, emails, in person )and discuss the

status, issues and escalations with client Creating reports (daily and weekly) and send to management Defect triaging and Issue tracking MOM preparation, Preparing KT docs and understanding docs as well as PPTs Giving KT on above modules to existing and new members Impact Analysis of defects

Project11 : Microsoft - IT Academy

Client Microsoft

Duration Jan 2008 – Dec 2009


About the project:The project was an initiation towards the goal of providing online training as well as learning connecting the ITA administrators, instructors and students. IT Academy supports education

establishments by providing them with programs to deliver quality learning well as training. The project involved two sites namely:ITA Admin siteUsers of Admin site namely Administrator/ Editor/ Approver / Microsoft internal users performed specific administrative tasks on the siteThis site covered the following features:Membership Levels: Currently Microsoft provides two course levels: Advanced & Essential. The various programs belong to either one or both the levels. Groups: Microsoft classifies countries under different groups.Links: The links are of following types: Announcements, Quick Links, Overview, Setup, and Support & More info. The first two are displayed in member site based on which group the user belongs to, while the last four type are associated to benefits providing more information on them.Benefits: This feature is the highlight of this project. Benefit Codes is applicable to either ALL levels or only one membership level. It is either membership level specific or program specific. They are basically discounts associated with various programs. Roles: Here the various roles are set and task assigned to the roles set

ITA Member site The users/instituitions registered with Microsoft could access the siteFeatures of Member site The following is currently implemented in member site:The user login with live ID and password. He is directed to authorization page where he has to enter Membership ID which is obtained when the institution/user registers with Microsoft. The user is directed to ‘My Academy’ page where the subscription details and the benefit codes are displayed based on the membership level the user belongs to. The user has also the flexibility to work for different institutions through an ‘Add an IT Academy’ option.

Responsibilities: Analyzing BRD/FRD and clearing the clarification from Requirement and Dev teamand keep track of all requirements in the project Assigning tasks to all in the team and making sure everyone in the team has enough work Reviewing all the deliverables by team ( Test scenarios, test cases, test results, defects and all



status, issues and escalations with client Creating reports (daily and weekly) and send to management Defect triaging and Issue tracking MOM preparation, Preparing KT docs and understanding docs as well as PPTs Giving KT on above modules to existing and new members Impact Analysis of defects Create and maintain QA team member skill set Database Ensure all QA members are developing the needed skill set and encourage certifications

Project 12: Orbitz - Travel port

Client Orbitz

Duration Apr 2007 – Sep 2007


Project Description : Orbitz, NASDAQ listed company, is a leading online travel company offering Leisure and Corporate travelers a wide selection of low airfares, as well as deals on cruises, vacation packages and other travel. The site was created to address consumers' need for an unbiased, comprehensive display of fares and rates in a single location. Scope of the Travel port team at CTS is functionality testing (Only Black Box) for the Travel port applications/components; both manual & automation is carried out.

Responsibilities : Analyzing BRD/FRD and clearing the clarification from Requirement and Dev teamand keep track of all requirements in the project Assigning tasks to all in the team and making sure everyone in the team has enough work Reviewing all the deliverables by team ( Test scenarios, test cases, test results, defects and all



status, issues and escalations with client Creating reports (daily and weekly) and send to management Defect triaging and Issue tracking MOM preparation, Preparing KT docs and understanding docs as well as PPTs Giving KT on above modules to existing and new members Impact Analysis of defects Create and maintain QA team member skill set Database Ensure all QA members are developing the needed skill set and encourage certifications

Project13 : AETNA Portal

Client Orbitz

Duration Jan 2005 – Mar 2005

Team size 2 offshore Role Tester

Project Description

The applications under the scope of this project are RXSY and APMCAS. RXSY is the main Pharmacy System. This project is focused on enhancements like creation of new benefits with integrated Pharmacy and Medical, installing the new Members and Groups in RXSY and APMCAS which will provide Members to gain both Pharmacy and Medical Benefits under the same Plan. In APMCAS there are two separate systems called APMHelpDesk and APMClaim. APMHelpDesk is the online helpdesk that gives all the informations about the Member, Group, Client, Customer etc. APMCAS receives the entire Drug informations from the RXSY system. APMClaim is used for the Claim Adjudication. Whenever a member goes to buy a drug from a pharmacy, he/she submits the claim manually through the APMClaim. The APMCAS System adjudicates his/her claim online. Once the claim is adjudicated, it is entered in the database of RXSY. A batch load is executed to extract all the processed and unprocessed claims to the RXSY system. Then it calculates the amount to pay to every providers and members (if there is any money to send to member also). The Volume Discount System runs on a quarterly basis. An extraction job runs on this database every quarter and pulls out those claims for which there are rebate contracts set up. Various inclusion/exclusion rules are applied, along with the business rules from the contracts and summary files are obtained which form the input to the invoicing stage. In the invoicing stage, a set of jobs does the actual rebate amount calculations, based on the manufacturer, contract, client, group, product indicator etc. RXSY send the information about the Remittance to Aecclaims system or D&B account payable. APMCAS is basically used to check member, provider, and group eligibility, quote plan benefits, view claim details, confirm existing (account) authorization, and verify contractual information.

Responsibilities:

In the role of tester, I have handled the below responsibilities:

Designing Test scenarios and develop detailed Test cases and Test execution Involved in Black box testing ( Unit/Build acceptance/System/ System Integration

testing/Regression/ Data Migration/User acceptance testing) Reporting defects and tracking the same to close Preparing Test summary report Cognizant 2.0 task creation & assignment

Documents

Nisha Varghese_Senior Test lead & Tester