No Excuses Foundations for Accountability, Ethics and Values For Preview Purposes Only

No Excuses

Foundations for Accountability, Ethics

and Values

For Preview Purposes

Only

©2010 Edge Training Systems, Inc. All Rights Reserved 2

Course Navigation Introduction to Accountability Accountability Defined What is Ethics? Steps to Effective Accountability Healthy Relationships Self Accountability Peer to Peer Accountability Downward Accountability


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Course ObjectivesAfter Today's Session, You Will Be Able

To Demonstrate the skills needed to

implement accountability with RESULTS! Develop the methods to prepare for the

accountability process and discussion. Determine what it takes to get

“success” for all parties in the outcomes.

Understand effective accountability versus ineffective accountability.


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Accountability: A Current Crisis Crisis in our organizations

Crisis in our homes Crisis in our country


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What Does Accountability Mean?

In your table groups brainstorm what the word “accountability”

means to you?

Be Prepared To Report Out To The Group


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Accountability: Definition

What does Accountability mean?Ac*count`a*bil"i*ty\, n. The state of being accountable; liability to be called on to render an account; accountableness.

Webster's Revised Unabridged Dictionary, © 1996, 1998 MICRA, Inc.

In your table groups discuss your thoughts versus the actual definition.

How would your group re-write the definition to better match what your really “mean”?

Be prepared to report out to the class.


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Accountability Into Execution

What do we REALLY mean by Accountability?

Ac*count’a*Cu*tion. (uh-koun-tuh-kyoo-shuhn)An approach where no party involved will allow their own behavior and choices to benefit themselves at the unwilling expense of others.


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How Is It Going In Our Organization?

If we asked our employees “How does Accountability happen around here?” what do you think they’d say?


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Common Approach = Bad OutcomesCommon Approach

Starts with Downward, or Manager accountability first.Assumes lots about the other person rather than discussing it with them.Comes at it as all negative, not much positive.Has no process, lacks objectivity and preparation.Is to do accountability like a hammer, to someone!


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Effective AccountabilityCommon Approach to Accountability Downward Accountability is the 1st only step. Self Accountability is rare or not apparent. Peer to Peer Accountability is mostly avoided.

AccountaCution = Accountability Into Execution Self Accountability is always the 1st step and

obvious. Peer to Peer Accountability discussion is a

2nd option. Downward Accountability is a 3rd option, &

last resort.


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What Is Ethics? Ethics can be understood as sets of formal and informal standards of conduct that people use to guide their behavior.

These standards are based in part on principles derived from core values such as honesty, respect and trust.


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So…What Is Business Ethics?

The principles, norms and standards of conduct

governing an individual or a group.

Trevino & Nelson, Managing Business Ethics. NY: Wiley, 1999. P.4


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Ethics ExamplesThe “Six Pillars of Character”By the Josephson Institute of Ethics

1. Trustworthiness: honesty, integrity, promise-keeping, loyalty

2. Respect: autonomy, privacy, dignity, courtesy, tolerance, acceptance

3. Responsibility: accountability, pursuit of excellence 4. Caring: compassion, consideration, giving, sharing,

kindness, loving 5. Justice and fairness: procedural fairness, impartiality,

consistency, equity, equality, due process 6. Civic virtue and citizenship: law abiding, community

service, protection of environment


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Perspectives on Ethics

What values should we live by? What are we here to do?

If we say it, do we DO it?


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What is Corporate Responsibility?

How should we deal with non-compliance?

Who is responsible and how will accountability work?


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No ExcusesAs you watch the video, take note of the situations and the different approaches being implemented within

each situation.

It’s most effective to note anything that seems similar to situations that might present

themselves in your own organization!


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Steps to Effective Accountability

1. Examine or Establish Relationship

2. Self Accountability (do it with not to!)

3. Peer to Peer Accountability (have the talk)

4. Downward Accountability (+ & - consequences)


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Prime the PumpHealthy Relationships are the basis for

Effective Accountability. Prime the pump or no water. This is the foundation

to build any accountability process

on!Healthy Relationships:

Time Relationship Trust = Best Opportunity for Great Outcomes!


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Prime the PumpHealthy Relationships are the basis for

Effective Accountability. Prime the pump or no water. This is the foundation

to build any accountability process

on!Healthy Relationships:

Time Relationship Trust = Best Opportunity for Great Outcomes!


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Step by Step Step by Step ApproachApproachEffective Accountability3. Downward Accountability

2. Peer to Peer Accountability

ClarifyPresentRequestFIT1. Self Accountability

See Yourself as PART of the Process


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Self Accountability ChecklistWhich one stands out to you?

1. Is your attitude facilitative? Are you Angry?

2. Have you failed in any way on your end of the deliverable that you can take ownership?

3. Are you being objective? Rationalizing? Justifying?

4. Have you run it by an objective third party?

5. Would you be willing to submit your opinion to an outsider not affiliated with either of you?

6. Can you do anything to get it back on track before going to Peer to Peer or Downward Accountability? GO DO IT FIRST!

7. Is the issue worth the cost? What’s the cost of doing nothing, versus the cost/benefit of going forward?

8.Write three sentences that if they came true would solve it for you. Be SPECIFIC about the criteria, you’ll need this later! What do you NEED to FIX it.

9. God gave you two ears, one mouth, are you prepared to listen twice as much as you talk.

10. Have you discussed and offered reasonable expectations, and an appropriate timeframe and chance to remedy it?

11. How would THEY prefer to be approached? What have you discussed to meet this expectation if anything?


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Step by Step Step by Step ApproachApproachEffective Accountability3. Downward Accountability





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Peer to Peer Accountability CPR

Clarify…is about reviewing your intent to be accountable WITH them, not do it TO them.

What key points would you make?


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Present…is about presenting how expectations do or do not match reality.

WHAT not WHY!

Let’s rule out expectations management as a root cause for accountability failures

by presenting WITH each other our understanding of what’s

happening/happened versus what we

expected.


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PRESENT

If things get defensive or excuse-based as to WHY expectations didn’t get met, fall

back to WITH them and expectations management.

“Before we get into WHY things didn’t happen, can we be sure we understood

expectations, okay? Did you know xyz was

suppose to happen by abc date?”


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Request…is about getting it all fixed…the past as much as possible and focus on the

future.Making a FIT Request:

Fix the Past Indicate the Payoff

Target the Future


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Peer to Peer Accountability CRP

REQUEST

Fix: Here is what I’m willing to do…what can you do to fix the past? I’d like to ask

for this, can you do this?

Indicate Payoff: I really think fixing this will give us higher trust going forward that future commitments will be kept and

this project will be the win we all wanted!

Target Future: Would we be able to do THIS in the future to keep this on track.


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Step by Step Step by Step ApproachApproachAccountaCution3. Downward Accountability





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Downward Accountability

Focus on What’s Next if we Can’t Fix it Together?

Ask: Relationship? Common Ground?

Tell: What you feel will happen next.

Present a Choice: Consequence/ChoiceFix it now with the criteria discussed or

go to get outside council = Downward judgement.


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Downward Accountability

Judgement: OR Relationship Consequence.

Relationship = Time Delay or Selective Elimination


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The Leadership ChallengeWhere do we go…from here?

What’s Keeping Your Team From Effective Accountability?


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No Excuses Foundations for Accountability, Ethics and Values For Preview Purposes Only