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Benchmark Presentation

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GSBGEN 515.2 Essentials of Strategic CommunicationAnand Ramachandran, Stanford University

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Non-verbal messages dominate communication

  Verbal – The content of our talk

  Vocal – The delivery of our talk

  Non Verbal – What our body indicateswhen we talk

Interpretation

Source: Albert Mehrabian, Silent Messages

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My goal is to help you understand and improve your non –

verbal communication

 Topics we will cover:

→ Palm gestures

→ Head gestures

→ Arm Barriers

→ Leg barriers

→ Audience Exercise

→ Questions

Agenda

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Palms can indicate openness, dominance or aggression

Palm gestures

Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures

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Palms can indicate openness, dominance or aggression

Palm gestures

Open palms indicate honesty

Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures

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Palms can indicate openness, dominance or aggression

Palm gestures

Open palms indicate honesty

Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures

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Palms can indicate openness, dominance or aggression

Palm gestures

Open palms indicate honesty Palm faced down -indicates dominance and authority

Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures

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Palms can indicate openness, dominance or aggression

Palm gestures

Open palms indicate honesty Palm faced down -indicates dominance and authority

Nazi salute - Dominance

Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures

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Palms can indicate openness, dominance or aggression

Palm gestures

Open palms indicate honesty Palm faced down -indicates dominance and authority

Nazi salute - Dominance

Pointing fingers -

irritating and rude gesture

Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures

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Palms can indicate openness, dominance or aggression

Palm gestures

Open palms indicate honesty Palm faced down -indicates dominance and authority

Nazi salute - Dominance

Pointing fingers -

irritating and rude gesture

If you are a habitual pointer, bringyour thumb and index fingers

together to lessen impact

Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures

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Palms can indicate openness, dominance or aggression

Palm gestures

Open palms indicate honesty Palm faced down -indicates dominance and authority

Nazi salute - Dominance

Pointing fingers -

irritating and rude gesture

If you are a habitual pointer, bringyour thumb and index fingers

together to lessen impact

Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures

What does rubbing of your palmsindicate?

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Head gestures help you judge your audience’s interest level

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Source: Allan and Barbara Pease – The definitive book of body language

Head gestures

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Head gestures help you judge your audience’s interest level

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Head up and still - neutral

Source: Allan and Barbara Pease – The definitive book of body language

Head gestures

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Head gestures help you judge your audience’s interest level

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Head up and still - neutral Head down – negative, judgmental

Source: Allan and Barbara Pease – The definitive book of body language

Head gestures

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Head gestures help you judge your audience’s interest level

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Head up and still - neutral

  Tilted head indicates interest

  Used by women to show interest in men

Head down – negative, judgmental

Source: Allan and Barbara Pease – The definitive book of body language

Head gestures

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Head gestures help you judge your audience’s interest level

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Head up and still - neutral

  Tilted head indicates interest

  Used by women to show interest in men

Head down – negative, judgmental

Tilting head exposes throat and neck –looks less threatening, submissive

Source: Allan and Barbara Pease – The definitive book of body language

Head gestures

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Crossed arms are indicators of defensiveness

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   Arms crossed in an attempt to ‘hide’ from an unfavorable situation

  Indicate defensive, negative attitude – when person is unsure or insecure

   As children, we start off by hiding behind tables, chairs, mother’s skirts and the hidinghabit never leaves us!

Interpretation

Clenched fists

Clenched teeth

Partial arm barrier 

Arm barriers

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The legs can act as barriers as well…

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  Similar to crossed arms, leg barriers could suggest negative or defensive attitude

  Initial encounters with people may be closed-body and with familiarity becomes open-body

  The ankle-lock is a subtler or partial form of arm barrier 

Interpretation

Leg barriers

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The legs can act as barriers as well…

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  Similar to crossed arms, leg barriers could suggest negative or defensive attitude

  Initial encounters with people may be closed-body and with familiarity becomes open-body

  The ankle-lock is a subtler or partial form of arm barrier 

Interpretation

Leg barriers

Closed body, closed attitude

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The legs can act as barriers as well…

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  Similar to crossed arms, leg barriers could suggest negative or defensive attitude

  Initial encounters with people may be closed-body and with familiarity becomes open-body

  The ankle-lock is a subtler or partial form of arm barrier 

Interpretation

Leg barriers

Closed body, closed attitude

Open body, open attitude

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Let’s decipher body language clues!

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Image source: Allan Pease, Body Language – How to read other’s thoughts by their gestures

Audience Exercise

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Let’s decipher body language clues!

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CompleteNegativity

Image source: Allan Pease, Body Language – How to read other’s thoughts by their gestures

Audience Exercise

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Let’s decipher body language clues!

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CompleteNegativity

Folder-Acts as barrier 

Sunglasses-Hide pupils

Coat-Buttoned

 Arms and legs-Defensiveness

Beard-Covers most of face

Image source: Allan Pease, Body Language – How to read other’s thoughts by their gestures

Audience Exercise

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How understanding body language can change our lives…

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•  As speakers, understanding our audience’s body language can help usaddress them better 

• Our body language can be improved to convey our message better 

• Having a better body language can help us receive messages better 

Summary

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How understanding body language can change our lives…

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•  As speakers, understanding our audience’s body language can help usaddress them better 

• Our body language can be improved to convey our message better 

• Having a better body language can help us receive messages better 

Summary