NORMA HARPER HERNANDEZ 3821 Roanoke Dr, Garland, TX 75041 • 972-754-6772 • normaharper@rocketmail.com

SKILLS Able to effectively communicate with a diverse population of patients, medical

and nursing staff and community agencies both orally and in written to include written reports and documentation of treatment information.

Responsible for performing psychosocial assessments, providing support and implementing discharge plans for patients with various medical conditions to ensure efficient and optimal use of community resources.

Knowledgeable of hospital admissions functions, leadership skills, crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management

Trained in Brief Solution Therapy, Cognitive Behavioral Therapy, Dialectical Behavioral Therapy and crisis intervention

• Demonstrate patient centered/patient valued behaviors and promoted patient care consistent with the philosophy and objectives of agency.

• Facilitate various groups to EHR training• Created policies for outpatient charity clinics• Certified in Heart Saver CPR by the American Red Cross

SOFTWARE/SYSTEM SKILLS • Microsoft Office (Excel, Word, PowerPoint) • Trained in use of EMR (Electric Medical Records)

LANGUAGE/COMMUNICATION SKILLS • Read, write, and speak fluently in Spanish • Excellent interpersonal and counseling skills• Use patient centered/patient values

WORK HISTORYPost-Partum Mental Health CounselorParkland Health and Hospital System- Southeast Dallas Women’s Health CenterDallas, TX 75235Dec. 1, 2014 to presentProvide community-based individual and group counseling services to Parkland's clients experiencing mental health disorders. Currently in LCSW supervision, in order to demonstrate knowledge of the principles and techniques of mental health counseling.

Knowledge of maternal health, perinatal depression and post-partum depression.

Admission CounselorTimberlawn Mental Health SystemDallas, TX 75227Sept. 8, 2014 to May 28, 2015

Responsible for admission activities, referral needs, appropriateness of risk assessment, crisis interventions and level of care

Social Worker II Health Texas Physicians NetworkGarland, TX 75042Oct. 5, 2011 to July 21, 2014Have a working knowledge of community agencies and services available for the special needs of assigned patients, specifically the Garland area.

Lead team as Garland/North Texas area distributors for Toys for Tots program Networked and educated with other hospital systems to coordinate care for

patients

Social Work Intern- Psychiatric Emergency RoomParkland Health and Hospital SystemDallas, TX 75235Jan, 8, 2010 to Dec. 4, 2010Implementing discharge planning for patients in acute psychiatric conditions for psychiatric and/or chemical dependent patients to ensure the patient has sufficient resources and support services.

Social Worker I Parkland Health and Hospital SystemDallas, TX 75235 March 2, 2002 to September 30, 2011  Have a working knowledge of community agencies and services available for the special needs of assigned patients, specifically the Dallas area.

Facilitate various groups to include Shared Medical Appointments, parenting skills, DM II classes, and childhood obesity classes

Taught car seat safety and usage for Safe Riders program Serve as Garland/North Texas area distributors for Toys for Tots program Served as the Durable Medical Equipment Participant Registrar in 2005 Social

Work Conference Presented at 2003 University of Texas Pan American annual conference on

Domestic Violence Intervention in Minorities in Medical settings

EDUCATION

Texas A&M University- CommerceMasters of Social WorkCommerce, TX 75248Aug. 2008 to Dec 2010

Texas Tech University- LubbockBachelor of Arts in Social WorkLubbock, TX 79409 Aug 1996 to Dec 2001 •    Minor in Psychology

REFERENCES •    Provided upon request