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Norton Unit – Concord Centre for Mental Health
Speakers: Lance Takiari - Operational Nurse Manager SLHD MHS Zohaib Memon – Nursing Unit Manager Norton Unit Natalie Chee Quee – Clinical Nurse Educator SLHD MHS
Norton Unit - CCMH
Norton Unit is a 20-bed acute adult mental health admission unit located at Concord Centre for Mental Health.
Norton Unit provides continuing care for people with mental health issues who will most likely have had routine or intermittent contact with community mental health services for at least 2 years.
Achieving Your Goals With You
Knowing How We Are Doing
Average Length of Stay
36% improvement from Jan 15 – June 15 to Nov 16 – Apr 17
Average Length of Stay - Actions
21-day reviews
More efficient
handovers
Increased direct care
time
Patient Journey Board
Introduction of CHOC
electronic notes
Partnership with
community
7-day follow-up
procedures
28-Day Readmission Rate
28-Day Readmissions by Service
‘Hospital 2 Home’ referrals
Improvements in 7-day follow-up
Involving family and carers in
discharge planning
Identifying need for care-
coordination referrals
Identifying need for assertive
community team referrals
Relapse prevention
interventions
Community Health and
Outpatient Care
28-Day Readmission Rate - Actions
7-Day Follow-Up
9% improvement in the last 6 months
Patient Status at a Glance
Community MH Team
Care-Coordinator
Current Legal Status
Treating team
Primary nurses
Leave status
Nursing Observation
Level
Patient Journey Board
Patient Journey Board
Therapeutic Interventions
Therapeutic Interventions
Photo of relaxation room with new wallpaper
Plans for 2017/2018
SMART Goal: Reduce 28-readmission rates to 18% or less by the end of Dec 2017
Focus on continuity of care that is sustainable post-discharge through Community INREACH program.
Implement Back to Basics (QI) project by Dec 2017
Introduce meditation and self care programs for both clients and staff
Incorporate Nursing Midwifery Excellence Program into existing Business plan
Questions?
