EFS shares insights about industry challenges & outlook for 2016

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Inside: - • John L Harley, GM, Al Fajer SM Services talks about UAE’s service sector market

• FM’s top 10 emerging trends

• MECTW concludes on a high note

TEAM FM today

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FROM THE EDITOR today Dear Readers

Just like that the year 2015 has come to an end. It felt like it was just the other day

when I was writing the editorial for January-February issue. Reflecting back, the

year 2015 has seen many big contracts and expansions in the FM industry. But

now it’s all about looking ahead and what one can expect from the industry next year.

While challenges like manpower demand, training, the change from multiple suppliers

to single-source IFM providers still exist the facilities management sector will continue

to develop in 2016, and this should be good for the long-term health of the industry.

Through this issue, we have tried to touch upon many new innovations, trends

and what the future holds for the industry. In our cover, Satinder Singh, the Director

of Operations - EFS Facilities Services, Dubai, has given his insight into the industry

challenges and outlook for the year 2016. We also have our blogger Adrian Jarvis, GM,

FSI, reveal technology trends for the coming year. Also don’t forget to read about the

ten trends to look out for in the industry.

Our second feature sheds light on how iconic facilities in the Kingdom of Saudi

Arabia are managed. The various case studies highlight the approach of FM companies

towards handling large facilities. Andrew Xiao Junzhao, Principal ESD Consultant of

Meinhardt Group, sheds light on façade technology in the ‘Industry Insight’ column.

And Venkatesh R, Business Development Manager-Gulf States, BASF, a global leader,

gave insight into sustainable chemical innovations and construction. We also got the

opportunity to interview Bill Heath, MD of Macro International in our Face2Face column.

Middle East Cleaning Technology Week too concluded on a high note and as

promised, the three-day event had a lot to offer the FM industry. Read all about it in the

post-show coverage inside.

As we keep one foot into the coming year, I would like to personally thank each one

of our readers and the industry for their continued support. Here’s looking forward to

many more interactions in the coming year.

Happy Reading

Megha S Anthony

Editor

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CONTENT

NEWS today

• MacrosecuresFMcontractwithDECCinQatar 08• Imdaadbeefsupforcomingopportunitiesandchallengesin2016 09• DEWAandIRENAorganiseworkshoponacceleratingresidential solar energy 10• Transguardtoestablishemployeemedicalclinic 11• DSEsecures$60.9mcontractforprojectsinDubai 12

NEWS INTERNATIONAL

• Centigenwinsfirsthotelcontract 14• AbdaliMallCompanysignscontractwith Sunrise Facilities Management 15

COVER STORY

• FacilitiesManagement:IndustryChallengesand Outlook for 2016 16

FACE 2face

• Q&AwithBillHeath,MD,MacroInternational 21

Going Green • AndrewXiaoJunzhao,PrincipalESDConsultantofMeinhardt Group writes about sustainable facade engineering 22 Looking Ahead • FM’stop10emergingtrendsfor2016 24

Interview

• AninterviewwithVenkateshR,BusinessDevelopment Manager-Gulf States, BASF 26 Market Report • JohnLHarley,GM,AlFajerSMServicestalksaboutUAE’s service sector market 28

Case Studies • CasestudiesofsomeofthemosticonicbuildingsinKSA 30

Blogging Point • ReadthelatestblogbyAdrianJarvis,GM,FSIMiddleEast 33

Industry Connect

• MiddleEastCleaningTechnologyWeek2015concludesona high note 34

ICHC • InternationalCleaningandHygieneConferencewitnessedsaw the FM and Hospitality and Hygiene industry come together 38

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NEWS today

Leading total facilities management company Farnek has been awarded four new contracts, valued at AED 10.87 million to provide a full range of facilities management (FM) services.

Premier companies such as Du, Cummins, Mashreq Bank and Dubai’s Gold&DiamondParkwillallbenefitfrom Farnek’s specialised support covering Mechanical, Electrical and Plumbing (MEP), Heating Ventilating and Air Conditioning (HVAC) maintenance, cleaning, waste management and clerical manpower outsourcing services, across all seven emirates in the UAE. “These contract wins are a great testament to the broad range of expertise we offer from cleaning and manpower outsourcing to MEP and waste management consultancy, adding credibility to our claim of being a total FM company,” said Markus Oberlin, CEO, Farnek.

“Given the nuances within different industry sectors, it is also gratifying to win contracts in retail, banking, telecoms and mechanical engineering,” he added.

Farnek has signed a one-year contract with UAE telecoms provider Du, to provide 27 clerical staff working across 62 branches throughout the UAE. The outsourced staff members will provide clerical and administrative support services to Du’s existing employees. This new appointment is in addition to an earlier contract that was awarded to Farnek by the telecoms provider, to supply one hundred cleaners for Du’s offices in the UAE.

In the financial sector, Mashreq Bank has commissioned Farnek to carry out HVAC maintenance services across 34 branches in Dubai, ten in Abu Dhabi, and a further 12 in Sharjah and the Northern Emirates for a period of twelve months. The agreement involves the permanent deployment of eight engineers for the length of the contract.

Leading Dubai-based luxury retail outlet Gold and Diamond Park has signed a one-year contract with Farnek for cleaning, maintenance, landscaping, generator and waste management consultancy that entails the placement of 32 cleaners and 15 maintenance engineers.

Finally, Farnek has been awarded a three-year contract by Cummins a global power leader which designs, manufactures, sells and services diesel engines. To facilitate the contract, Farnek will provide 45 cleaning staff and maintenance engineers, to provide MEP, HVAC as well as elevator maintenance and cleaning, for Cummins’ five branches across the UAE. Farnek will also manage third party contracts for the landscaping and pest control.

Farnek wins new FM contracts worth over AED 10 million

International facilities management company, Macro has secured a Facilities Management (FM) contract with Venue Pro Management to provide Managed Services and Computer Aided Facilities Management (CAFM) to the Doha Exhibition and Convention Center (DECC) inQatar.

The three year contract covers a total gross area of 47,700 square meters and includes five exhibition halls of approximately 29,000 square meters with 18-meter tall ceilings. The venue is overseenbyQatarTourismAuthority(QTA)and managed by a joint venture between Fira Barcelona International and ELAN Group. The iconic exhibition centre also contains a main concourse area, cafes, public restrooms, prayer rooms, a loading zone, storage, circulation space, and a car park in the basement.

Services to be provided by Macro, in partnership with Debbas Enterprise, include operation and maintenance, specialist maintenance, helpdesk and CAFM, cleaning, façade cleaning, landscaping, parking operational management and pest control.

Barry Clarke, General Manager, Macro KSAandQatar,said,“Wearehonouredtobe working with DECC on such an iconic building in Doha and are looking forward to building a long lasting relationship with both DECC and Debbas Enterprise.”

Imran Akram, director of fm24, Macro’s own helpdesk and CAFM provider, said, “Qatarisanexcitingmarketandwearelooking forward to providing fm24’s

services to DECC, including reactive and Planned Preventive Maintenance (PPM), using mobile solutions.”

The exhibition centre is unique in that its structure provides 96x300 meters of column-free space, yet comprises a flat roof construction, consisting of a composite slab that is supported by a steel box compression chord and a parabolic cable tension chord. The super columns supporting the roof structures are 18-meter-high concrete columns tapering from two meters in diameter to one meter, with specially-designed bearings to support the roof. Twelve thousand tons of steel was used in the construction of the building.

Macro secures FM contract with DECC in Qatar

Markus Oberlin, CEO, Farnek

Imdaad, a leading provider of integrated facilities and waste management solutions in the GCC, held its Budget Day to tender the budget for 2016, where all Business Units gathered to present new strategies for 2016.

The session also discussed the challenges and opportunities in the growing regional facilities management (FM) market driven by a USD 172 -billion construction sector. The KSA’s USD 20-billion FM industry is set to grow at 10 per cent per annum to become the region’s biggest market. The UAE, on the other hand, is moving towards integrated FM solutions to touch USD 5.4 million in 2015.

In addition, the gathering of Imdaad’s senior management discussed the major milestones of 2015 that complement the UAE’s drive towards sustainability. The most prominent accomplishment

for the current year is the strategic partnership with WMS Metal Industries, a UAE-based company that specializes in the design and manufacture of environmental products, for the development and installation of a new waste separation system in Dubai. The first recycling initiative of its kind in the world, the system is expected to divert nearly 2,000 tons of waste annually from landfills to the new facility. The winning of a three-year comprehensive maintenance and repair contract for Emirates Transport’s fleet of vehicles and equipment marked yet another significant achievement for Imdaad.

Commenting on 2015 and the

expectation for 2016, Jamal Abdullah Lootah, CEO, Imdaad, said, “We have gathered to discuss the highlights of 2015 and draft the budget and present strategies to ensure an equally successful 2016. I would first like to extend a warm gratitude to all the employees of Imdaad for their dedication, sincerity and hard work towards the success of our organization. Aside from aiming for the company’s expansion, we also make sure that each one of our 4,500 employees has achieved personal and professional growth. Let us work together with the same vigour and enthusiasm to make Imdaad the leading name in FM and waste management in the Middle East.”

Tadweer, the Center of Waste Management in Abu Dhabi, have announced the sale of 80% of exhibition space at the upcoming EcoWaste 2016 Exhibition.

Organised in collaboration with Masdar as part of Abu Dhabi Sustainability week, the annual event is expecting a 21% increase in exhibitor space over last year’s edition, as well as plans for a 25% expansion for total area.

HEEisaSaifAlQubaisi,General

Manager of Tadweer, said, “EcoWaste is one of the most important initiatives that support the realization of Abu Dhabi 2030 environmental vision, with its strategy aiming to increase the percentage of recycled waste without ending up in landfills. This would be enabled through remarkable investment opportunities, created to boost Abu Dhabi’s economy.”

EcoWaste has garnered a reputation as a platform for showcasing the latest developments in sustainable waste management technologies and

services. With the ultimate goal of enhancing public health, the annual event provides an opportunity to industry professionals to network and participate in discussion panels.

This year’s edition is expected to look at the latest recycling methods and sustainable waste handling, as well as eco-friendly pesticides.

Companies that are still interested in participating in EcoWaste 2016 will have an opportunity to book exhibition space until 14 January 2016.

EcoWaste 2016 announces 80% occupation of space

Imdaad beefs up for coming opportunities and challenges in 2016

All the Business Units at Imdaad gathered to present new strategies for 2016

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NEWS today

Dubai Electricity and Water Authority (DEWA), in cooperation with the International Renewable Energy Agency (IRENA), has organised a workshop, called, ‘Accelerating Residential Solar Energy in the UAE’. The workshop supports DEWA’s efforts to adopt renewable and clean energy strategies, and its leadership in launching the Shams Dubai initiative to install photovoltaic (PV) solar panels in houses and buildings.

The workshop was attended by HE SaeedMohammedAlTayer,MD&CEOofDEWA, Mohamed El-Farnawany, Director ofStrategicManagement&ExecutiveDirection at IRENA, DEWA’s Executive Vice Presidents and Vice Presidents, government and private organisations from the UAE and GCC countries, and a number of international companies working in solar PV systems.

The workshop included panel discussions lead by experts and

specialists from the UAE and abroad.

In his opening speech, Al Tayer welcomed the participants and noted that the workshop was held at a time when DEWA is organising an awareness campaign to inform all customers across Dubai about the Shams Dubai initiative, which DEWA launched earlier this year. Shams Dubai enables customers to produce solar energy by installing PV panels on rooftops and linking them to DEWA’s grid.

“The UAE, under the leadership of His Highness Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE and His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, affords great importance to diversifying the energy mix. The UAE’s green vision recognises that alternative energy is the energy of the future. Renewable energy provides clean and sustainable energy

that contributes to achieving a balance between development and environment to ensure a clean, healthy and safe environment for future generations. HH Sheikh Mohammed bin Rashid Al Maktoum once observed that, ‘Without a vision to guide our path, and without ambition that knows no limits, we can never build a bright future for generations to come,’” said Al Tayer.

The workshop included a speech by Al Farnwany, in addition to specialised sessions that discussed the latest international developments in PV solar systems, the role of creativity in accelerating the adoption of solar energy in the UAE, how to bring down solar PV costs, and comparing global policies with the UAE’s current policies.

DEWA and IRENA organise workshop on accelerating residential solar energy

Emirates Green Building Council (EGBC), an independent forum aimed at conserving the environment by strengthening and promoting green building practices, launched the Energy Efficiency Online Database, which is publicly accessible through the EmiratesGBC website, to facilitate building retrofit projects by streamlining the energy efficiency market in the UAE.Late last year, EGBC launched its ‘Energy Efficiency Programme’ with the aim to act as a bridge that networks industry experts for participation in future energy efficiency projects. The programme consists of a database that serves as a catalyst for all interested players, including equipment manufacturers&vendors,contractors,

facilitymanagers,banks&financiers,insurance companies and energy service companies (ESCOs) to assist in facilitating their industry requirements related to energy efficiency, by directing their needs to other players.Part of the ‘EmiratesGBC Energy Efficiency Programme’ (EEP), EGBC has developed this comprehensive database of products and services provided by EGBC’s corporate members; which showcases a reputable body of industry experts dedicated to enhancing the building retrofit industry in the UAE.The addition of the online feature complements the programme, providing EGBC members with instant access to the Energy Efficiency Database. In addition,

it will further streamline information gathering, processing and sharing within the energy efficiency industry.Commenting on the Energy Efficiency Programme, Saeed Al Abbar, Chairman of EGBC, said, “We launched the Energy Efficiency Programme as part of our commitment to raising awareness on the importance of green buildings and energy efficiency, as well as to improve the links between industry stakeholders to help them tackle the challenges faced when considering an energy efficiency project.” The Online EEP Database has been created to facilitate reduction of the UAE’s carbon footprint through energy efficiency retrofits of existing buildings in the UAE and region, in line with the ‘green economy for sustainable development’s vision announced by His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai.

EGBC’s ‘Energy Efficiency Programme’ Online Database goes live

HE Saeed Mohammed Al Tayer, MD & CEO, DEWA

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Leading UAE-based FM company Transguard Group, has signed a contract with Al Tadawi Medical Centre to build and operate a fully equipped healthcare facility in one of its Sonapur employee accommodation facilities in Dubai. The facility will cost the Emirates Group Company at least AED 500,000 and once constructed will provide healthcare for its 5,000 plus employees based in Sonapur. The facility, which will be open every day from 8am to 5pm, affording employees easy access to quality healthcare, will be manned by two doctors and two nurses.

“Offering medical facilities at our accommodation facilities is a groundbreaking staff welfare initiative. Our employees will now have immediate

access to a quality medical facility in cases of illness or accident,” said Dr Abdulla Al Hashimi, CEO, Transguard Group. “Looking to the future, we intend to roll out the initiative to our other accommodation facilities across the region,” he added.

The initiative not only saves the employee time and inconvenience, it also saves the company money by reducing the amount of man hours lost due to illness and accidents and by reducing the requirement to provide transport services to external medical facilities.

The Al Tadawi clinic will provide a comprehensive medical service in one location, including same day appointments

and a fully equipped pharmacy. The clinic will also have an integrated information system, which helps to reduce lengthy referral processes.

“Al Tadawi Medical Centre is a comprehensive healthcare solution and is committed to providing quality healthcare to our community. This partnership with Transguard is the first of many steps towards providing the highest quality healthcare relevant to the needs of all nationals and expatriate residents of Dubai. This strategy will focus on prevention and awareness, easy access to services; quality and investment in the community,” said Dr Abdulqader Al Khayat, Chairman, Al Tadawi Medical Centre.

Transguard to establish employee medical clinic

Dr Abdulqader Al Khayat, Chairman, Al Tadawi Medical Centre and Dr Abdulla Al Hashimi, CEO, Transguard Group

Siemens has signed a long-term service contract with Dolphin Energy Limited for their Dolphin Gas Project inQatar,Siemenswillprovideserviceand maintenance for nine aero-derivative gas turbines from former Rolls-Royce Energy and the related nine Dresser-Rand compressors with a term of eighteen years.

“This order impressively underscores that we are on the right path with our acquisitions of Rolls-Royce Energy and Dresser-Rand. And we’re gaining speed,” Lisa Davis, Member of the Managing Board of Siemens AG and responsible for the Divisions Power and Gas, Wind Power and Renewables and Power Generation Services said.

Through the acquisitions of Rolls-Royce Energy and Dresser-Rand, Siemens has increased its installed base six times to more than 120,000 units of gas turbines, steam turbines and compressors.“Together, we not only have the biggest installed fleet in the industry worldwide, we are now also able to offer our customers from oil and gas and from industry a unique range of services – which opens up great opportunities,” Davis said.

The Dolphin Gas Project comprises the production, processing and transportation of natural gas from the world’s largest known natural gas field North Field in Qatar.DolphinEnergy’smainshareholderis Mubadala Development in Abu Dhabi (51 percent), the remaining shares are

held equally by Total and Occidental.Adel Ahmed Albuainain, Chief Executive Officer, Dolphin Energy Limited commented, “This long-term service agreement places our company on an even stronger footing because it supports our efforts to ensure the sustainability, reliability and availability of natural gas exports to the UAE and Oman. It also builds on the existing strong relationship we developed with Rolls-Royce, which has now transferred to Siemens and continues to provide Dolphin Energy with direct access to the original equipment manufacturer, thereby providing us the best service available in the market.”The entire global service market for maintenance, repair, and operations of equipment in the oil and gas sector is continuously growing with an average annual rate of two per cent. In 2016, the volume is expected to reach USD 200 billion and in 2019 around USD 210 billion, according to an Industrial Info Resources projection from May 2015.

Siemens inks 18-year deal with Dolphin Energy for Qatar gas project

Drake&ScullInternational(DSI)announcedthatDrake&ScullEngineering (DSE) has secured a $60.9m(AED224m)projectawardto deliver mechanical, electrical and plumbing (MEP) works for a hotel complex and the expansion of a retail mall in Dubai.

DSI has commenced work on the site and will oversee the supply, installation, testing, and commissioning of complete MEP works with a scheduled handover by 2018.

The project involves the development of an extension to a prominent retail destination in Dubai whose expanded premises will include a new high rise hotel tower and a low-rise podium that includes a hypermarket, cinemas, and additional retail space, all within a total built up area of 192,000 sqm.

Ahmad Al Naser, Managing Director of DSE, stated, “The hotel complex and mall expansion project award is the latest major retail development contract which sustains the momentum of project wins DSI has demonstrated by securing prominent projects across the GCC region this year. The hotel complex and mall expansion is a welcome addition to projects we are delivering in the UAE which includes the Habtoor City, the Jewel of the Creek and the Louvre Museum to name a few. The project win also reflects our position in the engineering sector as the preferred partner for large scale retail malls which is enhanced by our previous work on prestigious retail

developments like Abu Dhabi’s Central Market and the Sahara Mall Expansion.”

He added,”DSE is currently involved in the development of prominent retail projects like the Souk Al Kuwait, Souk Al Kabeer andMallofQataraswellasthe expansion of the Mall of the Emirates across the GCC. We are confident about our prospects of securing more high-profile projects for the rest of the year.”

Drake&Scullhasregisteredaseries of prominent projects across the MENA region in 2015, which includethe$49m(AED180m)AlReefTower,the$53.9m(AED198m)Jewel of the Creek, a series of projectsinOmanworth$95.2m(AED350m), an education institution inKuwaitfor$59.3m(AED218m),a residential development in Abu Dhabi and a premier retail development in Kuwait for acombinedvalueof$26.1m(AED96m) to name a few.

DSE secures $60.9m contract for projects in Dubai

Ahmad Al Naser, Managing Director, DSE

Cofely Besix Facility Management (CBFM), the region’s leading integrated facilities management company, welcomes Richard Castelino as Business Development Manager. Castelino is a qualified MBA Marketing professional, with more than 4 years’ experience working in Sales and Marketing within the Facilities Management industry.

“Facilities management in the UAE is growing at such a fast rate, and I would like to ensure that Cofely Besix FM strengthens its position even further as the top Facility Management company in the region,” said Castelino.

Castelino is a firm believer in continuous improvement, and he focuses predominantly on service delivery and customer satisfaction when dealing with any new or existing clients. Prior to joining CBFM, Castelino worked at Farnek Services as Business Development Executive for four years, and was later promoted to BDM in 2015.

Richard Castelino is appointed as BDM for CBFM

Panasonic signs on with SABIC to tackle ME growth

PanasonicMarketingMiddleEast&Africa has announced that it will work closely with SABIC’s Home of Innovation growth initiative. The firm will join 40 other global, regional and local manufacturing companies that have entered into a strategic marketing relationship with SABIC to introduce industry-leading technology in Saudi Arabia and the Middle East region. Commenting on the collaboration, Awadh Al-Maker, executive vice-president, Technology and Innovation, SABIC, shared, “We look forward to collaborating with these companies to seek cost-effective, high-performance solutions that meet customer needs and increase demand for the design, manufacturing and purchase of new products in the Kingdom.”

Companies participating in the initiative will be granted access to SABIC‘s Home of Innovation facility in Riyadh’s Techno Valley. Panasonic is expected to bring its range of sustainable technologies to the market.

NEWS BITES

NEWS today

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Emirates Central Cooling Systems Corporation (Empower) secured a contract with Bluewaters - a subsidiary of master developer Meraas Holding. The contract, valuedat$34m(AED125m),willseeEmpower provide 25,000 refrigeration tons (RT) of district cooling services to Bluewaters’ flagship project in Dubai.

The contract, which will cover residential, hotels, retail and commercial buildings, is expected to start by the end of the year, with services commencing by the third quarter of 2016. HE Ahmed Bin Shafar, CEO, Empower, said, “We

are proud to be the first choice for pioneering developers in Dubai, which reflects the confidence of stakeholders and customers in our services and the

optimal investment strategy we adopt in our operations.” Bluewaters Island, located opposite Jumeirah Beach Residence, is expected to cost around $1.6bn(AED6bn).Theprojectwillfeature the world’s largest ferris wheel - as well as residential, retail, teleferique, hospitality and entertainment areas. “The Bluewaters’ district cooling infrastructure to be developed by Empower will follow environmentally friendly standards, to provide the best energy efficiency and water consumption levels. At a later stage, we plan to link it to our advanced measurement system. Selecting district cooling over traditional cooling methods is a long-term investment that saves the consumer maintenance costs and ensures service availability around the clock,” Bin Shafar added.

Empower adds Blue-waters Project to its portfolio

Summertown Interiors undertakes LEED EBOM certification

Summertown Interiors, the UAE’s leading fit out contractor is the first company in its sector to apply for LEED for Existing Buildings: Operations and Maintenance (LEED EBOM), the certification for the ongoing operations and maintenance of existing commercial and institutional buildings.

The LEED EBOM certification system identifies and rewards current best practices and provides a framework for buildings to use less energy, water and natural resources; improve the indoor environment; and uncover operating inefficiencies.

As a LEED Gold certified fit out contactor specialised in delivering green interiors, Summertown embraces sustainability in every aspect of its business. By adopting an integrated approach to corporate social responsibility, the company is aiming to achieve carbon neutrality by 2020. LEED EBOM is the framework that the company is using in support of this mission, to

determine if its premises and operations are functioning in the most sustainable way.

LEED EBOM requires the implementation of policies in relation to building operations, maintenance, sustainable purchasing materials, equipment and consumables, and extensive monitoring and tracking of purchasing and operations for the building. The rating systems are broken down into four levels based on points achieved through set targets (Certified, Silver, Gold and Platinum). In addition to the improvement of the building, the certification also recognises the value of human capital and considers the value of employee wellbeing as critical success factors to achieving excellence in sustainability.

The LEED EBOM process has encouraged Summertown to implement a number of modification works to its existing LEED Gold certified headquarters. This has included the installation of water

sub meters to allow for more detailed monitoring of water consumption by zone; installation of energy monitoring units to allow for real-time collection of energy consumption data, renovation works to its outdoor space and MEP works including installation of additional carbon dioxide sensors to measure indoor air quality as well as modifications to the AC system.

“We are excited to be taking the next step on our sustainable journey and have already noticed a measurable difference in our consumption goals since embarking on this challenge. We will continue to pioneer the ‘green’ movement here in the UAE and believe that the LEED EBOM certification process will be a vital tool to further progress our bid in achieving carbon neutrality by 2020,” said Marcos Bish, Managing Director, Summertown Interiors.

Marcos Bish, Managing Director, Summertown Interiors

HE Ahmed Bin Shafar, CEO, Empower

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Centigen Facilities Management, a social enterprise company, has won an estate management contract with the Mercure Bowden Hall Hotel at Upton St Leonards in Gloucestershire. The rolling contract involves maintaining the lawns, weeding, pruning, and general grounds keeping duties across the 12-acre estate of the hotel, set in a Georgian mansion near to Gloucester.

Mercure Hotels is a brand of hotels run by French multinational corporation Accor Hotels. All profits made by Centigen are to be gifted to its parent housing association,

helping to offset cuts in government funding. Two Rivers Housing will use the money to invest in homes for low-cost rent to keep pace with growing demand.

Martin Tregoning, who negotiated the contract with Mercure Hotel, said, “It’s great to win our first contract with a national hotel chain. We have fully trained and experienced staff and modern equipment to be able to deliver a quality and competitively priced service. I am confident this provides us with a strong foothold in a new sector.”

Centigen wins first hotel contract

NEWS INTERNATIONAL

AMA Research, an independent building and construction market report provider, has published the fourth edition of its Facilities Management Outsourcing – Health and Education Market Report – UK 2015-2019 Analysis. The report seeks to shed light on key trends in the delivery of non-core services and the wider outsourced management market, with a focus on the health and education sectors.

Budget cuts in 2012 and the cancellation of large-scale capital expenditure programmes in 2010 limited FM outsourcing in these sectors, according to the report. It cites the cancellation of the Building Schools for the Future investment programme and concern

over the value of long term Private Finance Initiative (PFI) hospital service contracts as responsible for spending cuts in and the general decline of outsourcing. The report identifies a gradual shift towards total facilities management (TFM) contracts, which it suggests has been a positive influence on sector growth and contract values.

This trend towards consolidation is expected to continue over the medium term, owing to both the tightening of government budgets and moves by larger FM providers to expand their services and geographic coverage.

The medium term outlook for healthcare and education outsourcing is described as “relatively positive”, with outsourcing penetration being supported by the government’s encouragement of cross-regional co-operation in procurement. However, the National Living Wage, due to become compulsory from 2016, is expected to impact FM contract prices in both sectors.

JLL has won a five-year contract with Aon, the leading global provider of risk management services, insurance reinsurance, brokerage and human capital consulting. Under Aon’s first regional outsourced contract in Continental Europe, JLL will provide Integrated Facility Management (IFM) services for Aon’s two million-square-foot- real estate portfolio which spans 172 buildings in 30 countries including Belgium, France, Germany, Italy, the Netherlands, Poland, Spain and Switzerland.

JLL will provide numerous onsite facility management services including engineering, cleaning, reception and concierge services. “This win builds on our existing experience in providing IFM services to Aon in North America and India, demonstrating confidence in JLL’s leading IFM business across Europe, Middle East and Africa,” said Magnus Akerberg, Managing Director,

EMEA IFM, JLL. “We look forward to working with Aon to support the strategic transformation of its facility management operations across its European portfolio, and to further develop the partnership between JLL and Aon.”

JLL’s solution is designed to transform operational delivery and reduce operating costs whilst focusing on service performance, health, safety and sustainability targets.

“We were impressed by JLL’s global network, expertise and client-centric approach to facility management,” said Todd Budgen, Director, UK Property Services at Aon. “Aon prides itself on being a global industry leader that understands the importance of delivering a service tailored to our clients’ unique needs. It is this alignment that makes JLL the ideal candidate to whom to award the contract and trust to protect our facilities.”

Future of outsourcing health and education FM looks positive

A view of the Mercure Bowden Hall Hotel

JLL wins 2 million-square-foot Facilities Management contract with Aon

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Oman Electro-Mechanical Contracting, a fully-owned subsidiary of WJ Towell, has been 51% acquired by Blue Star.

The new joint venture entity, called Blue Star Oman Electro-Mechanical (Blue Star Oman), will carry out mechanical, electrical, and plumbing (MEP) work in the country.

According to Blue Star, the Sultanate’s MEPmarketiscurrentlyworth$350m(OMR134.7), and the joint venture expects to capture at least 10% of market share in the future.

Vir S Advani, executive director and president for electro-mechanical projects atBlueStar,said:“WJTowell&Coisahighly reputed 148-year old group which is well entrenched in Oman, and is the perfect strategic partner for us to enter the market.

“I am confident that this new venture will make deep inroads and create a significant difference to the MEP landscape in Oman,” Advani continued, according to Muscat Daily.

The DuPont board of directors announced Edward D. Breen as the company’s chair and chief executive officer (CEO), effective immediately. Breen has served as interim chair and CEO of DuPont since October 16, 2015, and joined the company’s board in February 2015.

“Ed Breen brings to DuPont an exceptional track record of business leadership and value creation. As a chief executive, he has consistently delivered superior returns through robust growth and portfolio strategies, across a range of industries. As a DuPont board member and interim chair and CEO, Ed has rapidly and actively engaged in advancing the transformation of DuPont,” said Alexander M. Cutler, DuPont’s lead independent director.

DuPont names Edward D. Breen Chair and CEO

Oman: Indian firm acquires 51% of Towell’s MEP arm

NEWS BITES

Abdali Mall Company announced the signing of an agreement with Sunrise Facilities Management that covers facility management services throughout the premises of Abdali Mall, moving this highly anticipated project ever closer to its operational phase, due in April 2016.

Sunrise Facilities Management is a joint venture between United Facilities Management (Kuwait) and MAB Facilities Management LLC. Between them, UFM and MAB boast an enviable roster of clients including Dubai Mall, Old Town Commercial Island in Dubai, The Beach at Dubai-JBR, Marina World in Kuwait and Abdali Boulevard in Amman. Both UFM and MAB have robust records of best in class facilities work, consistently delivered to the highest of standards.

The appointment of Sunrise Company to this project demonstrates Abdali Mall’s commitment to quality and customer experience. Sunrise will apply its proven expertise to the areas of security and safety, waste management, cleaning and maintenance, to create a modern model between environment &technologythatiscompatiblewiththeuniqueimageofAbdaliMalltoensure optimum functionality across the Mall and a seamless customer experience.

Abdali Mall is an innovative, design-led mall that incorporates open-air features and introduces a variety of amenities for every visitor. Abdali Mall will feature a dining plaza with casual and fine dining restaurants and cafes in addition to a food court area. The mall will also house a large number of local and international retail brands, a dynamic family entertainment center, a 9-screen cinema and a supermarket. To ensure the smoothest possible customer experience from start to finish, facilities will include a five-level basement with easy-to-access parking for 2,400 cars.

Abdali Mall Company signs contract with Sunrise Facilities Management

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COVER STORY

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The global facilities management (FM) industry continues to mature and evolve.

Today multinational companies are placing greater value on partners who enable them to focus on their core business while contributing to the bottom line — not only by reducing facility costs, but also by improving productivity, business sustainability and the reputation of their organizations.

The MENA region offers significant economic growth potential to a broad range of multinational organizations and one that is ripe for FM industry growth. It is a region that comes with high market entry barriers and even higher risks. Scaling up and sustaining operations across such a diverse region presents facilities management issues that tax even the most successful and experienced organizations. That is where the FM opportunity comes into play.

Despite the future growth potential, the region witnessed a correction in FM industry growth during 2015 in comparison with 2014, with a slowdowninSaudiArabia,Qatarandthe UAE. Industry growth was broadly impacted by global and regional economic challenges tied to declining oil prices as well as concerns over political and social instability in the region. That slowed expansion plans of many multinationals.

For many FM companies, fully integrated new contracts expected to kick off in 2015 were either delayed or restructured into a more traditional FM model. When immediate cost pressures are high, organizations are hesitant to adopt the integrated facility management (IFM) model. Upfront cost and fear of transition in uncertain times is a major obstacle to get companies to invest in a new approach to facilities management, an approach that delivers greater three-to-five-year returns

Facilities Management: Industry Challenges and Outlook for 2016 By Satinder Singh

Satinder Singh, Director of Operations - EFS Facilities Services, Dubai

COVER STORY

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but requires time for new tools and processes to maximize impact.

But those companies that do take the longer-term view see IFM as an ideal model for rationalizing all facilities management services in a way that reduces overall costs and delivers year-over-year improvement and savings through operating efficiencies.

EFS Facilities Services embarked on its strategy to deliver fully integrated facilities management services in 2011. We recognized that IFM could deliver tremendous value to clients when they trust a facilities management partner and accept that real transformation in an IFM approach is the key to driving bottom line impact.

That transformation requires change from multiple suppliers to single-source IFM providers, a change that can scare companies that feel they can’t afford a distraction from their core business. Ramp-up time and investment is a necessary evil. Only when real transformation in operational performance kicks in do companies start to realize serious cost benefits that have a real and substantial bottomline impact.

The key to migrating from traditional FM to an IFM model is good supply chain management and smooth transfer of

roles and responsibilities. If supply team transition is not done effectively, it can impact short-term performance and delay long-term return on investment. But when done well companies can start to see returns in year one that multiply ten-fold in years two and three.

Getting IFM right from the start matters. That’s why EFS puts so much time focus on up-front role and service integration as a cornerstone of our client partnership.

Talent acquisition, training and retention is the greatest obstacle to growth for IFM companies and directly impacts ability to efficiently and effectively start up new projects.

EFS has 11,000 employees in the 19 markets we work in and we

anticipate needed to add as many as 2,000 new employees every year to sustain our growth. Focus on training and development is essential. In 2015 EFS will conduct provide more than 50,000 hours in staff training, both onsite at client projects and at a dedicated training facility we maintain in Dubai.

To be successful we have to win our workforce. And providing clear career progression is one path to achieve this. With each new contract we bring a hybrid approach to staffing. We transfer existing well-trained personnel who have earned career growth opportunities and work with new hires to train and integrated them into the EFS way. Because many of our new contracts come from existing clients, we transfer high performers who know

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what’s important to that company. We provide career pathing while ensuring a smooth ramp up process.

In the MENA region, labor welfare issues pose a challenge to multinational companies to sustain growth while complying with international supply chain management standards. Getting labor welfare management across your supply chain wrong poses a serious reputational threat to multinational companies.

That’s where a trusted IFM partner that emphasizes people management and has the controls and processes in place to ensure labor welfare compliance adds tremendous value. Our ability to grow with our clients across the region and partner with them to enter new markets is based on trust in our technical capability but also a proven track record of investment in people development and establishing a strict code of conduct for labor management.

We believe 2016 will bring more consolidation to our industry as clients continue to recognize the value and impact of the IFM model. There is a growing understanding and recognition on the client side that IFM can be a powerful sustainability tool organizations must invest in order to achieve in long-term cost reduction and minimize their natural resource footprint.

EFS has delivered its greatest quantifiable impact with clients who involve IFM partners in the early stages of market expansion. That starts with

building design. Complex building systems and controls increasingly offer opportunities for cost savings and resource reductions. This can be tackled by new technologies to better manage energy and water use in facilities, but it also needs a highly trained workforce to best operate and maintain those new systems.

Building design also should be aligned with sustainability programs driven by either the local municipality or by joint property associations. Related regulations need to be reviewed continuously and in line with the eventual goal of sustainable service facility management providers that ensure better safety conditions and building standards as a whole.

The facilities management sector will continue to undergo change in 2016, but this change should be good for the long-term health of the industry. Our multinational clients need to carefully manage growth and expansion in a challenging region during an uncertain economic time where oil prices continue to drop. But these companies have to find cost savings. They have hard resource management goals. And they have to manage supply chain risk, particularly in relation to labor welfare. A trusted IFM partner that delivers proven and quantifiable return on all fronts is worth the investment.

(The author Satinder Singh is the Director of Operations - EFS Facilities Services, Dubai)

• Despitethefuturegrowthpotential,theregionwitnessedacorrectionin FMindustrygrowthduring2015incomparisonwith2014

• Fullyintegratednewcontractsexpectedtokickoffin2015wereeither delayed or restructured into a more traditional FM model

• 2016tobringmoreconsolidationtoFMindustryasclientscontinueto recognizethevalueandimpactoftheIFMmodel

• Talentacquisition,trainingandretentionarekeyfactorsimpacting growthforIFMcompaniesandabilitytoefficientlyandeffectivelystart upnewprojects

• Newtechnologiestobettermanageenergyandwateruseinfacilitiesare keytoolstoofferopportunitiesforcostsavingsandresourcereductions

• Buildingdesignshouldbealignedwithsustainabilityprogramsdrivenby eitherthelocalmunicipalityorbyjointpropertyassociations

FACE2face

Bill Heath, MD, Macro International

Whatwasyourfirstjoblike?My first job was with a company called George Wimpey. They sponsored me whilst studying a Civil Engineering Degree at University. The course I was on was a sandwich one, meaning I was at University for six months of the year and then I worked six months. It was good to match theory and practice at the same time. The company operated worldwide on many large scale civil engineering projects and their training programme was among the best in the industry. The first project I worked on was the largest earth fill dam in Europe and I remember well that I was paid AED 60 per week at the beginning!

Whowasyourmentorwhilegrowingup?I did not really have a mentor or anyone I looked up to until perhaps my late 30s when I joined Xerox as a Construction Manager. The director, who I worked for, Alan Berry, inspired me a lot and helped me to develop many skills I did not have. He gave me the insight to many aspects of business and helped enormously in the development of my current capabilities and role today.

What triggered your interest in this industry?It happened whilst I was working at Xerox where I was part of the property team that looked after all

of Xerox’s properties and facilities management requirements. The team led by Alan Berry was allowed to set up an independent company jointly owned by Xerox and the management, a so called management buyout. The company was called CBX and we had a base contract with Xerox but then offered our services to other companies across the UK. I was the Operations Director initially but became the Managing Director four years later.

What has been the highlight of your careersofar?The highlight must be the creation of Macro, having decided to leave CBX after seven wonderful years. I spent a year working in the FM industry before engaging with Mace Group to set up Macro. I remember vividly the first day when four of us started with the support of Mace. We had strong ideas and a good vision of the company and standards we wanted to achieve. After 5 years I came out to Dubai to set up Macro International and today Macro operates in 23 countries, employs around 750 people and has a turnover ofUS$160m.

What are the challenges you face in yourjob?There are many challenges in running a business from cashflow to winning new work, but most importantly for me is, to ensure our employees

understand our values and that we deliver our services to the highest standard possible. Being proactive and having a can do attitude are aspects of the working style I promote.

Ifyouweren’tworkinginthisfieldwherewouldyoube?I suppose if I had not fallen into my current field of work through my time at Xerox I would still be managing major construction projects. If I had my time over again I would most definitely still have chosen Civil Engineering as a degree but perhaps undertaken an MBA shortly after I graduated, which might have given me a better platform today.

Doyougetenoughmetime?Yes I do, I make time and always plan my days and weeks. I do my very best to meet all deadlines. Sadly with technology today it is quite easy to stay connected and that means even when on holiday I ensure all emails are dealt with quickly.

Your advice to youngsters in this line ofwork?My advice generally is to work hard and enjoy what you do, try to put yourself in the shoes of the other person you are dealing with whether that be client, work colleague, friend or family. Take your chances when they come along and always be positive.

‘My advice is to work hard and enjoy what you do’Being the Managing Director of a company that operates in 23 countries, employs around 750 people and has a turnover of US$ 160m is not an easy task but Bill Heath, MD of Macro International says that while they are challenges it’s the ‘can-do’ attitude that makes all the difference. In an interview with Megha S Anthony, Bill Heath gives us an insight into his humble beginnings and what really triggered his interest in the industry.

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Viewing Sustainable Buildings through Integrative Façade Engineering

For decades, driven by consumer’s demand, designers have been infatuated with

seamless transparent building envelope. Since façade systems used in the building envelope induce a significant impact on energy efficiency, the occupants’ interaction with the surrounding environment, and the indoor environmental quality performance of a building, it is increasingly and inevitably vital to examine the performance of the building envelope with regards to selection of materials, technologies, detailing and installation. Each of these intrinsic elements shall possess characteristics congruent to pragmatic maintenance, economical operational cost and satisfactory occupants’ comfort.

Whilst it is notable that the best glazing available in the market will not match the thermal conductivity value of an insulated opaque wall,

and general consensus that heavily glazed buildings consume more energy than buildings with moderate glazing-to-wall ratio, there is still a demand for transparent facades for a variety of reasons such as day lighting, connection to the outdoors, corporate image, thinner envelope for more lettable gross floor area. This has led to rigorous and controversial debates where some may argue that the use of sun-shading devices is not a resolution for an unavoidable sustainability catastrophe. Instead, it is merely mitigating the problem as a result of overusing transparent façade, and substantially increase the embodied energy of the envelope. Perhaps instead of employing sun-shades, designers should compromise on the physical aesthetics by optimizing the window to wall ratio, and select materials with reduced embodied energy. But will consumers be receptive towards architectural designs adopted in the earlier

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Andrew Xiao Junzhao, Principal ESD Consultant of Meinhardt Group

By Andrew Xiao Junzhao

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centuries where bulky building blocks are commonly used, and windows are tiny and recessed? Instead of progression, should the industry adopt retrospective design concepts? With the advent of new technologies, it is incumbent on the designers to evolve continuously, challenge dogma and revolutionise the built environment with readily available materials and software that may facilitate or enhance the design process.

At the commencement of the initial concept design stage, building physics modeling is of great relevance to quantify the building’s ecological performance through series of iterative analysis. The results assist designers to minimize environmental impact over the life cycle of the building. Given that, as a crude approximation, the first cost of an air-conditioning system is approximately USD 1,000 per cooling tonnage. Every additional cooling tonnage as a result of an inefficient performing façade will attribute to larger air-conditioning system with increased capital investment, larger plant room leading to lower rentable area, and increased operation and maintenance cost.

The objective of sun path analysis, solar incidence analysis, and daylight analysis is to investigate the amount of heat and daylight entering the building’s interior air-conditioned spaces. Extensive daylight penetration will lead to undesirable glares, heat and thermal discomfort. Similarly, extensive whole building energy modeling can be used to accurately predict the energy consumption based on proposed design specifications, be it façade specification, lighting and receptacle loads, occupancy density and et cetera. Through an iterative process, this tool can be used to determine the optimal combination of façade design, HVAC systems and lighting strategy for any particular building.

With the results of these studies, we begin to investigate the available technologies for transparent building façade. Some advanced building envelope systems and materials that are increasingly being considered for improved performance include: •Double-skinfaçade,

•Low-emissivitydoubleortripleglaze system, •“Cool”paintsandcoatings,•Smartglazingandresponsive

systems, and •Phasechangematerials(PCM).

Even tough double-skin façade system have increasingly been thought, in the last two decades, to be an expression of contemporary design and advance ecological façade concept in temperate region, it might not necessary be applicable in hot climatic regions such as Middle East. An article authored by Dr. Karl Gertis affirmed that the air temperature within the cavity would approach 40-50⁰C with an ambient temperature of 30⁰C. Gertis further explained that substantial cooling could not be achieved unless

the air change rate within the cavity approached 20. This would be hypothetically impossible with natural ventilation and reasonable ventilation air gaps. With increased opening thought to promote air movement within the cavity, the acoustical performance would compromise. At Meinhardt Façade Technology, a computational fluid dynamic (CFD) analysis on Abu Dhabi National Oil Company(ADNOC)HQdoubleskinfaçade revealed similar results. With an external temperature of 45⁰C, the cavity temperature approached high of 81⁰C at critical air flow of 0.2 m/s. Our study confirmed that low resistance air flow is critical to prevent the

built-up of greenhouse effect and the presumption of stack ventilation through cavity was inadequate and ineffective.

Automatic sun shading devices, either coated with heat absorbing phase change materials or even metal surfaces with higher surface reflectance index to minimise heat exposure upon the second glazing skin can be installed within the cavity. Perforated metal catwalks may also be installed for maintenance accessibility and serve as horizontal shading devices, further improving the shading coefficient of the facades.

Examples of smart and responsive glazing systems are photochromic and electrochromic glass. The former system automatically adjusts the opacity to respond to ambient lighting condition, thus optimizing the use of artificial lighting indoor and eliminate glare discomfort on occupants. The latter system consists of liquid crystal film installed between glazing panes. Variation to the electrical field influences the crystals to align or misalign to provide clear or frosted vision.

With comprehension of the

respective benefits and trade-offs, the onus is on the designers and clients to analyze the life-cycle cost and environmental impact prior to implementation. A simple set of good design practices includes positioning staircase or mechanical rooms at the east and west façades, sensibly reducing window-to-wall ratio for east and west facades, and introducing shading devices for south façades for projects in the northern hemisphere and vice versa, to reduce peak cooling load. Strategies are not universal but instead they are project specific due to geographical and climatic difference, often requiring detailed analysis to be iterated. Hence it is imperative for clients to understand the importance of building physics modeling and the requirement of high performance façade systems as the first initiative towards the creation of an ecological sustainable building.

(The Author, Andrew Xiao Junzhao is the Principal ESD Consultant of Meinhardt Group)

With the advent of new technologies, it is incumbent on the designers to evolve continuously, challenge dogma and revolutionise the built environment with readily available materials and software that may facilitate or enhance the design process.

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FM providers must stay on top of trends to remain competitive and relevant as the industry

adapts to meet changing standards and growing demands. Based on the latest emerging influences in the FM industry, Service Works Group (SWG), an international expert solutions provider of comprehensive Facilities, Property and Workplace Management software, takes a look at the future, predicting the top 10 FM technology trends, and what these mean for facilities managers, for 2016 and beyond:

Machine to machine (M2M) technologyMachines that talk to each other,

through wireless technology, will improve asset management and remove waste from maintenance processes without the need for human interaction. Workplace productivity will improve, whilst the impact of downtime, lost revenue and the risk of negative reputation, caused by badly maintained or failed equipment, will be reduced. Research reveals that there will be over 22 billion M2M connections by 2023. The use of smart

temperature sensors for HVAC systems; remotely monitored security alarm systems; and remote tracking and status information of assets, from fleets of trucks to vending machines, will result in less cost, less energy use and less time.

IntegratingFMsoftwareforcross-departmentalcollaboration

There is a new wave of integrating CAFM with other departments’ expert systems to ensure that conditions in the workplace encourage high productivity. Facilities managers will embrace the coherent and collaborative use of technology to increase business efficiency and improve data quality. Integrating FM software with BMS (building management systems), ERP (Enterprise Resource Planning), and space planning applications, HR tools and environmental management systems gives the capability to deliver one version of the truth.

On the move: mobile access on and offlineanytime,anywhere

FM is a mobile profession and the use

of mobile technology is revolutionising communication in the industry. Rapid developments in mobile technology and the proliferation of mobile devices have created ubiquitous connectivity and the ability to access data everywhere. Businesses are embracing the trend for Bring Your Own Device (BYOD) and the rise in mobile FM software apps. This offers facilities managers better flexibility and control of daily operations, along with improved reporting and huge potential to drive service levels up. An increased use of touchscreen and interactive tablets facilitates the logging of jobs and booking of rooms, as well as improved interaction with the premises.

Improvingstaffskillsthroughonlinecollaboration

Maintenance and engineering technicians need to be constantly on the move and mobile devices will make online collaboration with industry experts and remote task management possible. HD images, video, calling facilities, such as Skype, and 4G will give staff the ability to confer live on site. Overseen by more

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experienced colleagues, they can seek expert advice on the job, increasing the opportunity to secure a first-time fix, improving the work process flow and reducing costs. This allows remote resources to be intelligently assigned, based on work schedules and operator skills, to provide users with an intuitive single point of contact.

DecentralisedhelpdesksThe relationship between the

helpdesk and supporting functions is critical in achieving ultimate customer service performance. The automatic, smart allocation of jobs is streamlining the helpdesk process and allowing for the reallocation of critical resources. A better service quality and customer-focus can therefore be delivered through a smaller helpdesk team that can concentrate on exception management, rather than being bogged down by standard everyday issues.

Voice-enabledhelpdeskappsThe first voice-driven mobile apps

for helpdesk are enabling the logging, tracking and signing off of jobs, from start to finish, simply through a vocal command. Voice recognition auto-populates the helpdesk to allow mobile request management, reduced response times and increased operational efficiency.

Smart tagging and resource scheduling Smart tagging technology and the

use of dynamic resource scheduling software, combined with GPS tracking, locates the closest service provider or operator (e.g. using Google Maps) to pinpoint building locations and smart routes within a facility. Technology is optimising processes and productivity bringing time and efficiency savings to the customer and the company.

Smarter assetsSmart assets can make processes

more efficient, give products new capabilities and lead to new business models. New technology, which gives assets the power to capture, communicate and collaborate, is transforming the management of assets to make them more productive and less costly to maintain. As smart assets become increasingly sophisticated, with the capability to self-diagnose and highlight problems by raising alarms, this will support asset lifecycle management and deliver strategic information to implement change.

IntegratingBIMwithFMsoftwareforqualitydata

BIM is one of the most talked about concepts in the FM industry, especially with the mandatory use of fully collaborative 3D BIM (Business

Information Modelling) for all public sector-procured projects in 2016. The opportunity for BIM lifecycle management to integrate BIM with existing CAFM systems to provide reliable and meaningful data, is encouraging FMs to adopt BIM from the planning phase to the de-commissioning of built assets. BIM offers a great opportunity to FMs, who deal with end-user needs, to impact the whole life-cost of a building by working collaboratively with the construction and design industry.

TheriseoftherobotsThe robots are coming and automated

systems are on the advance in FM, particularly when it comes to energy management and use in hospitals. In hospitals, from soap dispensers, which send out alerts when they are empty to robotic Automatic Guided Vehicles (AGVs), which transport food, linen and hospital stores, robots are helping FM staff to carry out their work in a safe, hygienic and efficient way. However, it’s not just the healthcare system that can benefit from intelligent FM technology, robots are already being used in cleaning; for security control and food delivery; drones are being used for property surveys; and in one hotel in Japan the receptionist is a humanoid with blinking lashes.

Janvi Habbu E: janvi@mediafusionme.com, M: +971 55 6918283Rakeen Ahmed E:rakeen@mediafusionme.com, M: +971 50 5097893

FOR ADVERTISING ENQUIRIES:

FOR EDITORIAL ENQUIRIES: Megha S Anthony E: megha@mediafusionme.com, M: +971 552662102

FM today is a premier publication that serves as a voice to the facility management industry in the Middle East region. With a keen eye on the market, we devote ourselves to disseminating information and knowledge about the sector by opening up discussions and roundtables on relevant FM issues in various fields, throwing light on cutting-edge technology and best practices adopted worldwide and establishing a strong with FM professionals.

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Interview

By Megha S Anthony

HowawareistheMiddleEastConstruction market about sustainable construction?Wheredoyoufeelitislacking? There is a growing awareness on sustainable construction in countries suchasUAE,QatarandOman.Theawareness is spearheaded largely by the UAE government’s initiatives, which reiterate the importance of sustainable development, innovation and reducing the carbon footprint. They have channeled this through energy and green building practices and regulations. The UAE government is taking steps to ensure all new public and private buildings adhere to stringent green building regulations. The Emirates Green Building Council has remarked that over 800 buildings have complied with the regulations at the design stage since 2014.Saudi Arabia and Kuwait are still at the infancy stages of awareness on

sustainability. However, this is changing as the region gravitates towards creating smart and sustainable urban spaces over the next decade. In March 2014, the Saudi Arabian Presidency of Meteorology and Environment (PME) announced a decree giving all companies five years to meet new air, water and noise pollution standards. This indicates that the construction industry would also have to adapt practices to meet these regulations. Contractors and architects today are increasingly seeking newer ways to embed sustainable solutions into construction and infrastructure design.

Whatarethecurrentgreenpracticesthatarebeingfollowedintheconstructionindustry?

There are several green practices being followed in the region. Some of the prominent ones are Estidama – a building design methodology for constructing

and operating more sustainably and a key component of the Abu Dhabi Vision 2030. Estidama contains a green building rating system known as Pearl Rating System which evaluates sustainable building development practices within Abu Dhabi. Currently, Estidama is mandatory in Abu Dhabi, and buildings are expected to achieve a minimum 1 Pearl Rating. Government-funded properties are expected to achieve a minimum 2 Pearl Rating. AnotherexampleistheQatarSustainability Assessment System or QSAS,acertificationsystemwhichaims to minimize ecological impact and addressing region-specific environmental needs. Some international standards being used in the region include US-based LEED (LeadershipinEnergy&EnvironmentalDesign) and UK-based BREEAM (Building Research Establishment Environmental Assessment Methodology).

With the longer design life specified on many major projects, the importance of sustainable construction has come under the spotlight. While UAE government has channeled this through the stringent green building regulations, other Middle East countries are still at the infancy stages of awareness. Venkatesh R, Business Development Manager-Gulf States, BASF, a global leader in sustainable chemical innovations, gives an insight into sustainable construction and the strategies resolving sustainable challenges through chemistry.

‘Thereisagrowingawarenessonsustainableconstruction’

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BASF is registered under Dubai Municipality enforced Green Building regulations and specifications. The company is a founding member of the Emirates Green Building Council (EGBC). BASF’s UAE facilities are ISO (International Organization for Standardization) 14001 Environment Management System certified. The company was also awarded the Environment Performance Card by the UAE Ministry of Environment and Water in 2013. BASF’s internal audits also comply with Occupational Health and Safety Management Systems - OHSAS 18001. Inthistimeandagehowisitpossibletomake a structure that is not only durable andaestheticallypleasing,butalsoeco-friendlyandmindfulofpotentialenvironmentalimpact?

By integrating scientifically-advanced technology with energy saving and environmentally-friendly materials or renewable resources, construction can be durable yet eco-friendly and decorative. BASF, a global leader in sustainable chemical innovations, has been providing solutions and formulations for the regional construction industry for over three decades. Through its network of experts, BASF customizes its solutions for regional industry needs, geographical conditions and infrastructure requirements. These are used in construction materials, helping meet anti-corrosion requirements, combat water and CO2 damage while maintaining structural integrity and overall design. As an example, BASF provides smart and dynamic chemicals which reduce the amount of cement utilized in a concrete mix. The admixtures supplied to Burj Khalifa, for instance, enabled concrete to be pumped to record heights during the construction of the Burj Khalifa, contributing to solving a complex engineering problem that made the construction of the world’s tallest building possible. These were also used across 2.4 million cubic of concrete in Dubai International Airport- Terminal 3. BASF’s Exterior Insulation Finishing Systems (EIFS) include insulation material Neopor, which offers greater performance and up to 50 percent reduction of raw material usage as compared to conventional expandable polystyrene. EIFS systems are designed to achieve Dubai U values of 0.57 w/

m2K, and meet more stringent client specifications for malls (0.35 w/m2K). BASF implemented this solution this for the expansion project of Mall of the Emirates. Following its completion, company experts conducted a thermal scan to monitor the system’s efficiency - and found that it worked 10% better than the required specification.Epoxy-terrazzo flooring solutions such as MasterTop DTZ and low-VOC paints, coatings and resins are other examples of BASF’s sustainable, smart products for the construction industry.

WhatisBASF’sstrategyinresolvingsustainable challenges through chemistry?

BASF combines economic success, social responsibility and environmental protection to meet the current and future needs of society. Innovations based on chemistry play a key role in three areas in particular: resources, environment and climate; food and nutrition; quality of life.BASF accomplishes this through Verbund, a principle that maximize advantages for all stakeholders. BASF has six principle verbund sites across the globe and 353 additional sites. These sites create a value chain for intelligent interlinking of production plants, energy flows and infrastructure. Thanks to this system, chemical processes consume less energy, produce higher product yields and conserve resources. In this manner, BASF internally saves on raw materials and energy, minimizes emissions, cuts logistics costs and exploits synergies. These solutions enable BASF to sustain competitiveness across the globe while making its customers more successful.

What are the various systems and productsavailableatBASFthatconservenaturalresources?

BASF Construction Chemicals offer a range of systems and products that conserve natural resources and contribute to climate protection by reducing material usage and the need for regular maintenance. • InsulationmaterialssuchasExteriorInsulation and Finishing Systems (EIFS) increase heating or cooling efficiency, reduce the use of fossil fuels, and increase design flexibility during construction. Following the completion of the EIFS installation at the Sheraton Hotel at Mall of the Emirates, BASF conducted a thermal scan to monitor the system’s efficiency – to find that it worked approximately 10% better than the required specification• BASFrecentlyintroducedEnershieldair and water resistant barriers in the region, suited to buildings with various types of external façades. Enershield products are formulated with Silica Fortified Rubber Chemistry providing a balance of strength, resilience, abrasion-resistance, water-resistance and controlled water vapor permeability. They are formulated to reduce building energy consumption in air conditioned buildings by 10 - 15 % and protect them from mold and material decomposition due to moisture• Underthebrandfortheconstructionindustry Master Builders Solutions, MasterMatrix is an admixture for concrete that boosts construction process efficiency with highly fluid concrete and creates stronger structures. By limiting maintenance costs and reducing labor time, the product lends to sustainable construction practices • In2015,BASFlaunchedanewgeneration of polymers known as MasterEase, through the use of which plastic viscosity is reduced by up to 30% allowing easier pumping and faster construction• GreenSenseConcreteisanoptimized mixture program in which recycled cementitious and non-cementitious materials are used in combination with specially formulated BASF admixtures. The brand produces environmentally-friendly, cost-effective concrete that meets, and often exceeds, performance targets.

Venkatesh R, Business Development Manager-Gulf States, BASF

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Market Report

The overall value of the UAE Facilities Management (FM) services market has been

revised by relevant authorities to a current figure of AED 20 billion per annum with a rising trend to AED 25-30 billion by 2022. Although there are over 3,500 registered companies in the FM service sector in Dubai and an estimated 8,000 plus in the UAE, the market share in major contracting works is being invested into and advanced by mainly three market players - semi-government FM service entities, development-contractor companies diversifying into FM services and JV companies between the UAE and international FM services companies with the experience and technology.

These entities have targeted with major investment, the growing and long-term sustainable market of the FM services sector. A shift in strategies from sub-contracting out soft services is also taking effect, with many former FM management companies now diversifying by incorporating the soft services requirement into their own operational profile to enhance their value/profitability, control of operations and the market’s growing requirement of one controlling, reporting entity for all their company support service requirements.

Labour marketThe current market for labour in

the UAE is developing into a volatile

scenario, with employees becoming more aware of their worth. In general terms, being directly approached by rival companies, the awareness and ability to change employment of staff (after 2 years on labour visa or 1 month on immigration visa) for increase in salary or better conditions of employment and lifestyle has increased. In addition, in the client base, there is a growing awareness of contracted workers’ conditions and salaries, with

many now incorporating minimum salary levels and conditions into their tender-contracting processes.

The general market trend in available business opportunities in the FM sector is upwards, with new properties and developments completing and entering

into the overall market across the UAE. However, there are major stumbling blocks in certain areas, namely rising general cost, cash flow, labour recruitment availability, coupled with salary levels, and a major reluctance by client and government entities to accept the price/cost increase in the contract marketlace (more prevalent in Dubai than in Abu Dhabi and other Emirates). The trend towards 3-5 year fixed price contract works is concerning since inflation costs, workforce retention with annual salary increments are not being accepted into negotiations for these term contracts, which is unrealistic in terms of maintaining the standards and viability of the overall contract market.

There is a growing realism in business economics that governments, which invariably issue the major contracted works into the FM service sector, play a major part in the liquidity cash flow requirement of the sector and their chain supplier. This in turn - with the FM sector being a major employer and business generator - has an effect on the countries’ overall economic sustainability and outlook. Many now bring into formal law and structure compulsory payment within 30 days of invoices for government works, thereby infusing the supply chain and general economy with liquidity and sustainability, with the added advantage of realistic cost savings in their contracted works.

Assessing the current status, trends and future of the facilities management services market in the UAE.

The UAE Service Sector Market

-By John L. Harley

John L. Harley, General Manager, Al Fajer SM Services L.L.C.

Future factors in the FM Services sector

Certification-qualificationsThe requirement for the services

sector companies to have ISO standards certification is an industry norm for pre-tender qualifications, and these ISO requirements are being expanded into the individual services field along with customer services, health and safety, environment, etc.

The new ISO 41000 standard for FM companies has also been introduced, and it would be a natural step for the FM sector companies to become mandatory members of MEFMA (Middle East Facilities Management Association) in the future to ensure the sector’s training and operating standards.

Health and safety A growing requirement for companies

inthesectorisforqualifiedH&Sofficers to ensure compliance, covering all operations and to provide risk assessments of these operations and operational working areas to clients. This will allow market clients to become more aware of the litigation aspect of employees and public safety issues in their premises, potential financial consequences, and the blurring of distension between their own and contracted staff.

The requirement for eco-friendly chemicals and equipment is also becoming a factor in client requirements across the board, with waste treatment, collection, etc., being a requirement relative to the client and public awareness of the environment in Dubai and the UAE.

Labour recruitment and retention

This area is causing the maximum concern in the general market since without it the sector is not sustainable enough to meet demands. Moreover, many major entities are calling for changes in the laws regarding imposition of minimum wage requirements, changes in employment visa periods and types of employment visa, i.e. Immigration-Labour Ministries. (Some of which have been actioned in the security services)

Recruitment from the usual sources in the Asian sub-continent has become increasingly difficult due to their growing internal economies, increased by their governments’ control over the native labour force and the imposition of minimum wage and conditions for external recruitment from their countries.

The increasing standard requirement from the market is also becoming a major influencing factor in costs as minimum acceptance levels are now the norm. This includes the ability to read and speak English for basic staff, skills training requirements to international standards i.e. BICSc (British Institute of Cleaning Certification) and the levels of living conditions provided for employees. With the market activity moving away from the previous norm of just providing labour, the structure of retained, qualified and career-oriented personnel at all levels of employees is required. Market clients are considering the contracted service sectors’ employees as part of their own workforces and brand promotion.

TrainingThis has already been mentioned in

terms of labour recruitment and retention, with BICS qualification for all levels in the cleaning operations becoming a norm requirement, which requires the sector companies to expand their training facilities and employee opportunities to comply with the demand in all operational area of the FM sectors.

TechnologyA major factor coming into play relative

to costs and control is the expanding of AAM and CAFM computer systems, which is a major investment requirement for the FM services sector in the immediate future. This allows companies to control and monitor the contract standards, KPI requirements including staff, equipment mobility and utilisation cost factors.

The sector’s investment input into

technology requires streamlining of employees, timecard, salary payment, visa ID, recruitment requirements, which are a must given the UAE government departments’ advancement in e-government as well as the sector’s cost-saving measures. This investment development also involves accounting and e-billing/invoicing systems related to cost saving, transparency, efficiency and cash flow for the sector’s future sustainability requirements.

MarketdevelopmentAs the outsourcing of business support

services continues to develop and the requirement criteria expands, FM companies will be required to develop their expertise and diversification in their operational areas to meet those

requirements. These are being generated by new government laws and instructions issued by various authorities covering health and safety, hygiene, environmental, technological, material advancement and availability of the workforce employed. The market clients continue to strive for cost savings with their compaction and concentration directed into their core business activities; the creation of ongoing opportunities for additional outsourced services is continuous.

About the Author: John L. Harley is the General Manager of Al Fajer SM Services LLC. With almost 40 years of management and business experience in the services industry, Harley is originally a Mining Engineer and TACK Diploma holder in Business Management and Finance. He is a former Electoral Member of Scottish and UK Regional Government Authorities, Honorary Citizen / Ambassador of Houston, Texas and current Chieftain of the Caledonian Society in Dubai.

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Briefonthefacility:DTZ were approached directly by the client Al Dakar Al Khasa Marafeq (DKM) based upon its reputation for providing cost-effective, intelligent FM solutions. DTZ won the tender against strong competition and is providing IFM services to this iconic development in Jeddah.

Location: Jeddah

Size: 86,734 sq. m.

No.ofbuildings/floors: West Tower consists of 56 floors; East Tower consists of 15 floors; Podium Consists of 11 floors; CHP plantNo. of employees: 120

Client needs •IntegratedFM •24/7helpdesk•Fitoutmanagement•ManagementofBOTand specialO&Mcontractors

Companyapproach•ManagementofallFM services•24/7BMSmonitoringand helpdesk•24/7CCTVmonitoring•ImplementationofSOPsfor the project•Inventorymanagement•ImplementationofPPM programme•Implementationof a Computerised

Maintenance Management System (CMMS)•TenderprocessfortheFM subcontracted services• ManagementofCHPutility contractors•Fit-outmanagement

Result •DevelopedOPMs&SOPsfor the project• PreparedRFPforallFM service providers• Developedassetregisterand uploaded into CMMS• DevelopedSLAandKPIsfor all BOT and Special O&Mcontractors• DevelopedEnvironmental Management Plan

For years now, The Kingdom of Saudi Arabia has been the Gulf’s biggest construction market. The boom in construction and real estate has resulted in beautiful structures and skyscrapers across the Kingdom. But, what makes these structures even more attractive is the way they are being maintained. Each one of them is equally

challenging and facilities management and cleaning companies take great care in ensuring that the asset is well taken care of.

Some of the leading facilities management and cleaning companies share case studies on some iconic facilities that they maintain. The case studies aim to provide details about the requirements of the asset and the approach the companies have taken to fulfill them.

Case studies of some of the most iconic buildings in the Kingdom of Saudi Arabia

Headquarters Business Park, Jeddah

Larger than Life

Case Studies

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Briefonthefacility:The Jabal Omar Shopping Centre is one part of a larger development, which consists of 38 towers, a 5-star hotel and around eight shopping centers. It is currently being maintained by JLL.

Location: Opposite Masjid Al Haram, Ibrahim Al Khalil Road, Makkah

Size: Total GLA of the development is more than 100,000 sq.m. GLA 16,000 Sq.m for mall S1, which is under JLL’s management for now. No.ofbuildings/floors: Four, containing 99 retail units, which include the supermarket, anchor stores, restaurants, banks, and line shops.

No.ofemployees: 5 JLL employees and third-party soft and hard services Client needs•Theclientneededapropertyandasset management company, which can also provide the retail leasing and marketing services.

•Agroupofprofessionals,whowill manage all the operations of the shopping centre and also manage the FM services.

•Togivesuperiorguidelinesontechnical and engineering grounds whenever asked.

Companyapproach•JLLprovidesastaffoffiveonsite people with outstanding local experience to manage the centre.

That includes a mall manager, operations manager, tenant relation officer, accountant and administrative coordinator.

•Mergesthelocalexperiencewiththe global market experience and create the best operation methodology that fits with local needs.

•ProvidesasmartITtechnologyto create operation and financial platforms.

•Agroupofback-upprofessionalteam to guide and supervise the onsite team.

•Providestheappropriatetrainingfor the onsite team.

Result The centre was handed over to JLL to manage in its final construction phase. The centre came to be one of the leading shopping destinations in Central Makkah.

Jabal Omar Shopping Centre, Makkah

Briefonthefacility:Kingdom Hospital and Consulting Clinics is one of the leading private healthcare facilities in Riyadh. The client aspired to move from an in-house model to an outsourced model; where the hospital can benefit from the international best practice. DTZ was awarded the contract on June 17, 2012.

Location: Riyadh, Kingdom of Saudi ArabiaSize: 43,000 sq. m.No.ofbuildings/floors:1 buildingNo.ofemployees: 20 staff

Client needs: Facilities Management

Services according to international best practices to improve current standards

Companyapproach•Managementoftheexisting engineering team•Managingday-to-dayoperations•Staffcontinuoustraining•Assetconditionaudit•ImplementationofSLAs/KPIs•Managementofexisting sub- contractors within agreed KPIs•Inventorymanagement•ImplementationofaComputerised Maintenance Management System

(CMMS)•AssistinginacquiringJCI accreditation

Result•Completedassetregisterand uploaded into our proprietary CMMS - TAM•Achievedoperationalcostreduction•AssistedinachievingJCI accreditation•ImplementedaPPMStrategy•Carriedoutdetailedconditionaudit submitted to the client•Implementedpoliciesand procedures for engineering department

Kingdom Hospital and Consulting Clinics, Riyadh

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The Boulevard Mall is managed for its FM and transition services by DTZ.

Briefonfacility:The Boulevard is a luxurious shopping mall being developed on King’s Road in Jeddah. DTZ was approached by the client ‘Rubaiyat’ to provide FM consultancy and Integrated Facilities Management services for the mall.

We were awarded the integrated facilities management operational services after the successful completion of our FM consultancy and transition services.

Location: Jeddah, Kingdom of Saudi ArabiaSize: 230,000 sq. ft.No. of floors/buildings: 4 buildings with 40 tenants; 200 car spacesNo. of employees: 13

Client needs•FMconsultancyservices•Transitionmanagementservices•IntegratedFacilitiesManagement•24/7helpdesk•ImplementationofComputerised Maintenance Management System (CMMS)

Companyapproach•FMconsultancyservices:o FM design review o Develop FM strategyo Preparation of fit out manualo Development of RFP and procurement process•TransitionManagement•IntegratedFacilitiesManagement•Inventorymanagement•ImplementationofPPMprogram•ImplementationofaComputerised Maintenance Management System (CMMS)•TenderprocessfortheFM subcontracted services

Result•SuccessfullycompletedFMdesign review•Developedtenantmanual•Developedleaseagreement•DevelopedSOPsfortheproject•PreparedRFPforallFMservice providers•Developedassetregisterand uploaded into CMMS

Boulevard Mall, Jeddah

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It is that time of year again where many of us reflect and look back wondering where this year has gone!

At FSI Middle East we have been busy delivering CAFM and mobility solutions for clients and projects across the region and time has flown by.

As we know Facilities Management is a very fast paced environment, ever changing and as such FM software tools and technology continues to anticipate, evolve and adjust to accommodate new business process, legislative and wider technological changes. FSI can attribute much of our success over the last 25 years to being able to adapt our software tools and develop the various platforms we offer to meet changing client and industry needs.

What the future holds is a frequently asked question and naturally the latest trends in CAFM cropped up at International Cleaning and Hygiene Conference 2015. With FSI’s experience and market understanding of FM in the Middle East I was delighted to be invited to speak on the benefits of having a CAFM system and upcoming trends in the industry. I promise to keep it brief and but in summary my take on FM technology trends include:

BIMDataThe handover of data from design through construction and into operations via BIM (Building Information Modelling) will continue to impact facilities management. Whilst BIM is still predominantly instigated by owners and developers increased governmental backing means BIM will continue to gain importance. Early input at the design stage about the information needs of facilities managers

will help the classification and flow of data to be consumed by CAFM and other FM technology leading to cost and efficiency benefits.

Sensorsand“TheInternetofThings”HardwareIntelligent buildings have already been with us for a long time. Controls that respond to electronic sensors are not new; most of us have experience of walking down corridors in modern with the lights switching themselves on ahead of us. But as far as CAFM is concerned, this sort of sensor for energy management will soon start to look very basic - and the business benefits of CAFM systems based on deeper integration and connectivity with all types Cloud based “things”, sensors that can both send and receive data, will become more widespread and accessible. Data from these sensors and the tools that manipulate the data will revolutionise FM thinking and decision making and practises.

MobilityApps are no longer a luxury but are almost an essential element of our daily lives and mobility as part of CAFM is no exception. I have seen that tailored apps that drive FM process for both the client and service provider has become a prerequisite to success. We have seen an increase in take up of mobility use by facilities personnel at all levels; with increasing levels of agility and flexibility to create new apps and rapidly deliver them to the end user the trend toward mobility use in our industry can only but continue.

LastbutnotleastBIGDataThe volumes of data we produce both as individuals and businesses continues to grow rapidly. With the increase use of technology within FM in the Middle East market and a gradual trend towards output specification contracts the capability to analyse data intelligently is crucial. FM technology is collecting data about almost every conceivable measureable including quality and performance, building and asset life-cycle and contract and business financial performance all of which have complex relationships. Both the service provider and the client need tools to scrutinise and benchmark in order to make strategic business decisions and this will only increase more and more IoT sensors come on stream.

Interpreting data has generally required the technical expertise of systems and database administrators who understand the complexities of linking data in relational databases. What is needed is data simplification such that the end user can manipulate, extract and present data in an easy to understand format. We will therefore see an increase in the use of BI (Business Intelligence) and data visualization tools which will allow FM users to manipulate, extract and present data in an easy to understand format.So in summary in 2015 we continued to see an increase in the up-take of web based technologies in the Middle East market. In 2016 we will see more IoT hardware being introduced and increase data which will start to drive a change in the way services are delivered.

(Adrian Jarvis, General Manager, FSI (FM Soutions) Middle East FZ LLC, is a regular blogger at FM today. You can find his blogs online)

Blogging Point

Asteptowardsthefuture

Adrian Jarvis, General Manager, FSI (FM Solutions) Middle East FZ LLC

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By Adrian Jarvis

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In another step towards a sustainable future, the Middle East Cleaning Technology Week (MECTW) was the

place to be for the main players in the region’s cleaning industry.

Held from 2 – 4 November and touted as one of the most anticipated events on the cleaning sector calendar, the exhibition was the first of its kind in the region - a global forum uniting the cleaning and hygiene industries. This year’s event was held at the Dubai International Exhibition and Convention Centre, and comprised of the main show, the CMEP (Clean Middle East Pulire) Expo, and for the first time also included two additional platforms, the Gulf Laundrex-Linen Care Expo and the Gulf Car Wash-Car Care Expo.

The three shows together hosted +160

regional and international exhibitors with a footfall of over 4,349 attendees over the three days of the event.

In line with the sustainable future vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice-President, Prime Minister and Ruler of Dubai, and with a focus on generating awareness on cleanliness and hygiene, laundry and dry cleaning, and car wash and car care sectors throughout the region,

MECTW used the three trade shows as a platform to unite industry thought leaders, decision-makers and investors from across the globe.

One of the guest speakers at the event, Duncan Wadell, Chairman, Global FM, shared a key insight to the function of the cleaning industry in the infrastructure of any economy. “It’s an incredibly strong role that we play within our marketplace, to our customers and to the industry – and the skills we develop are relevant all around the world from Paris to Australia to the Middle East. It’s a small world when you think of it, but it’s substantially larger when you consider how much we, as an industry, contribute,” he added.

With a core objective of getting closer to achieving the goal of a sustainable future for the region, the event brought together the main players of the cleaning industry, promoting innovative technology, the latest products and services, and scientific cleaning practices to potential buyers in the MENA region.

The 3rd edition of the CMEP Expo focused on facilitating international industry best practices, enhanced product offerings, new business opportunities and recognising new technology trends relevant to the industry across different organisations, government bodies, large-scale manufacturers, etc.

Middle East Cleaning Technology Week 2015 concludes on a high note

Industry Connect

A glimpse of Clean Middle East Pulire Expo

The dignitaries at the show

Exhibitors at the event covered all types of cleaning functions, from waste disposal to machinery, tools and equipment, along with general hygiene products as well. And many of the exhibitors found the exhibition to be beneficial. “Clean Middle East Pulire has been an extremely well-organised event, and this kind of an exhibition is beneficial as it gives us the opportunity to interact with many of our suppliers, as well as overseas customers who are interested in Intercare. It provides a good opportunity for the audience to view all our products under one roof, and also encourages healthy competition within the industry, helping it to further grow,” said JohnH.Colley,ChairmanandFounder,IntercareLtd.

Given the growth of the commercial laundry business in the region, due to the thriving hospitality and healthcare sectors, the Gulf Laundrex-Linen Care Expo was a welcome addition to this year’s event. It provided an opportunity for industry manufacturers, suppliers, and service providers, to connect with the aim of forging successful business partnerships. The exhibition showcased top of the line laundry products, equipment, technologies, and ancillary products and services including advanced laundry machines, dry cleaning systems, chemicals, accessories and more, with an emphasis on energy and water conservation. “We were very pleased with our participation and results of this inaugural show of Middle East Cleaning Technology Week. The interest and quality of the participants were very strong. ”Having a focused effort related to laundry certainly was a driving factor and we look forward to growing in the coming years with this show,” said RickPyle,President,InternationalAllianceLaundrySystems.

While the cleaning industry in the Middle East is known to be a relatively young market, this is even more so when it comes to the car wash and car care segment. With a focus not only on cars but trucks, buses and fleets as well, the Middle East market proved to be ideal in terms of further development of this category. Featuring enhanced car wash and maintenance products, services, accessories and technology with attention to the requirement for an environment-friendly approach, exhibitors included manufacturers, distributors and related business divisions from across the region as well as prominent international markets.

“MECTW has proved to be a brilliant platform in showcasing our expertise in the field of car wash, and our participation has helped generate a significant number of leads. The expo has created awareness about the technological advancement in the car wash industry by bringing

all major players under one roof and helping customers understand how their contribution in choosing the right methods can make a huge difference in standing by UAE’s water conservation mission,” said AbdullaAlShehi,ChiefExecutiveOfficer,Q2Wash&Q2Trade.

Visitors to MECTW ranged from facility management companies to housekeeping professionals from the hospitality, healthcare, government and retail industries, as well central laundry professionals, laundry managers, entrepreneurs and industrial, chemical and environment-specific cleaning businesses. The Gulf Car Wash Expo also saw the attendance of professionals from the auto industry, along with car wash operators, transportation authorities and large dealerships to name a few.

There was more to MECTW than just the exhibition. Initiatives like honouring the city street cleaners and the hospitality, laundry and soft services industry were received very well among those who attended. Taking place alongside the exhibition was also the 3rd edition of International Cleaning and Hygiene Conference, and the first edition of the Gulf Laundrex Conference and Gulf Car Wash-Car Care Conference.

The synergy between the three trade shows was evident and visitors got an opportunity to not only reconnect with their clients but also build a strong bond with new ones.

Work on MECTW 2016 has already begun with an anticipated growth of 30 per cent.

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The Gulf Laundrex-Linen Care Expo was a welcome addition to this year’s event.

MECTW has proved to be a good platform to showcase the latest innovation in the field of car wash and car care.

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The International Cleaning and Hygiene Conference (ICHC) is one of the most prominent

conferences in the Middle East focusing keenly on topics association with cleaning, hygiene, facilities management and pest management. ICHC puts together the best intel on these subjects aided by noted speakers and specialists from the GCC and worldwide. Having started off during the second edition of the Clean Middle East Pulire Show in 2012, the conference has grown in terms of its themes, recognition and prominence in the industry.

The 2nd edition of the International Cleaning and Hygiene Conference 2015, which was held during the much applauded Middle East Cleaning Technology Week, was abuzz with information on the latest in technologies, solutions and knowledge-sharing. This year, the conference was divided into three parts over the three days of the event – Hospitality and Healthcare, Soft Services FM and Cleaning Contractors, and a Pest Control Workshop. Eminent speakers from various associated industries presented sessions and were part of the panel discussions at the event.

HospitalityandHealthcareThe International Cleaning and

Hygiene Conference was opened by Dr. Ilham Kadri, President, Sealed Air Diversey Care on November 2nd. In her presentation, Dr. Kadri touched upon some extremely important aspects of cleaning. She spoke about sustainability, digital technology in the cleaning and hygiene industry

and ‘the internet of things’ in a larger perspective. She also spoke about the importance of an event like the Middle East Cleaning Technology Week in providing a platform for the industry to grow. The first day of the ICHC Conference focused on the Hospitality and Healthcare sector. With attendance from hospital and hotel housekeepers, facilities management managers, and personnel from cleaning companies, the conference gave the audience an overall idea of the industry.

Experts presented some extremely interesting sessions for the cleaning industry – a presentation by Adam Jankowski, Director, The Restoration Academy UK, touching upon the importance of carpet cleaning; and Gebran Roumie, Managing Director, Bio Environment Services Technology, who provided an extremely interesting discourse on the importance and methods of combating mould and fungi growth. The conference also saw a presentationbyAnilkumarC.P.,QHSE

Manager-Dubai Region, Westcoast Co. LLC., focusing on the importance of outsourcing manpower in the healthcare industry and one by Tatjana Ahmed, Housekeeping Manager, Grand Hyatt Dubai, who spoke about green cleaning practices in housekeeping.

The panel discussions were also a

huge highlight of the conference. The first panel discussion discussed the importance of managing manpower in the hotel industry – with Pamini Hemaprabha, Executive Housekeeper, Regional Rooms Specialist, Master Trainer, Emirates Palace – Managed by Kempinski, moderated the discussion between housekeepers and manpower providers. Moderated by Carsten Mahaini, CEO, Viking Gulf, the second panel discussion of the day was on building efficiency in automation where personnel from cleaning equipment companies came together to discuss the importance of training, software and automation in equipment. The evening ended with the third panel discussion of the day – moderated by

ICHC

Knowledge Sharing at MECTW

Dr. Ilham Kadri, President, Sealed Air Diversey Care presented the keynote address on the first day of ICHC

Ali Al Suwaidi, Board Member, MEFMA; Richard Naylor, Chief Executive-KSA, DTZ; Ian Harfield, CEO, Cofely Besix FM, Mick Atkin, BMU Consultant, Meinhardt Facades; and Ryan Darnell, Executive Director FM, Khidmah at a panel discussion

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Dr. Ilham Kadri of Sealed Air Diversey Care - was on infection control in public place places where experts from the healthcare, food and hospitality industry came together to discuss the issues involved in controlling infection in their respective environments.

Soft Services FM and Cleaning Contracts

The 2nd day of the ICHC Conference brought together experts from the Facilities Management Industry – focusing mainly on soft services FM. The day was opened by Duncan Waddell, President, Global FM. He spoke to the audience talking about the importance of the FM industry. “It’s an incredibly strong role that we play within our marketplace, to our customers and to the industry – and the skills we develop are relevant all around the world from Paris, to Australia to the Middle East. It’s a small world when you think of it, but it’s substantially larger when you consider how much we, as an industry, contribute.” He added, “The (FM) industry primarily exists to support the vision, needs and outcomes of a government initiative, and we’re here to deliver customer satisfaction that can be measured in terms of output and outcome in a price-driven, commoditized world.” He highlighted the need for industry players to do things differently with a focus on value, customer service and smart, strategic, sustainable operations.

The presentations for the day were varied in topic and focused in expertise. The delegates saw presentations from Alan Millin, FM Consultant, on the importance of training in Soft Service FM. Adrian

Jarvis, General Manager, FSI Middle East, presented on the importance of software in FM, while we had Christopher Jayanathan, Facility Manager, Dubai Sports City, present a case study on the FM management at the premises of Dubai Sports City. Benjamin Wessendorf, Head of Cleaning, Dussmann Services, spoke on the importance of Green practices in Soft Services FM, while Fergus Appleton, General Manager, Concordia presented a case study on energy management in Soft Services FM.

The panel discussions of the day also touched upon various topics that hold importance in the FM industry. The first panel of the day was moderated by P.R. Vijayakumar, Managing Director, Pacific Owners’ Association – it touched upon the contracting practices in the UAE – the challenges, legislations, etc. The second panel discussion was almost a continuation where the panelists touched upon the importance of having long-term contracts that would offer the facility long-term benefits – it was

moderated by Duncan Waddell. The final panel discussion of the evening focused on the role of facilities management during the design stage of a building. The discussion was moderated by Richard Naylor, Chief Executive – KSA, DTZ.

PestControlWorkshopThe 3rd day of the International

Cleaning and Hygiene Conference brought together the pest control industry. The opening address of the day was presented by Chris Foster, Owner and President, GIE Media (publishers of PCT magazine). He spoke about the importance of pest control management in general and the current trends and practices in the industry, worldwide. This was followed by an extremely interesting panel discussion on the importance of training in the pest control industry – with panelists from the Abu Dhabi and Dubai Municipalities attending. The discussion was moderated by Santhosh Balachandran, Managing Director / Senior Consultant, EHS Consultants. This was followed by an engaging presentation by Odelon Del Mundo Reyes, Entomologist, Technical and Training Manager, Ecovar, who spoke about customer service being the key in pest control management. Finally, the event came to a close with Chris Foster’s presentation on Sustainable practices in Pest Control Management.

Over the three days, the ICHC Conference brought together key topics and discussions across the three verticals in cleaning and hygiene and gave its delegates and audience a bird’s eye perspective of the industries. The panel discussion on the importance of training in the pest control industry was held during

the Pest Control Workshop

Duncan Waddell, President, Global FM.

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MECTW

The cleaning staff is the most important asset of any facility. It is the cleaners who are the

first point of contact for customers when it comes to their environment and ambience. It is the cleaners who are constantly in and around customers and who are responsible for the end result of the environment within the facility.

Recognising the importance of these cleaning attendants – who are looked upon as assets across the world, Clean Middle East Pulire Expo in collaboration with the UAE Professional Housekeepers’ Group, has consistently recognised these unsung heroes from the hospitality industry since three years through the Excellence Awards. The Excellence Awards are a one-of-a-kind concept that recognises and lauds ‘The Difference Makers’ in the housekeeping industry.

This year, the third edition of Clean Middle East Pulire, along with two pilot events – Gulf Laundrex and Linen Care and Gulf Car Wash and Car Care – was a formidable event under the umbrella of the Middle East Cleaning Technology Week. Keeping this in mind, it was only natural that an event like Excellence Awards be expanded. The 2015 edition of the Excellence Awards included three main awards categories - Housekeeping, Soft-Services FM, Laundry. A new award, ‘The Innovation Award’ was also introduced under each category. This year, the jury received a whopping 96 nominations collectively under the categories and it was quite a task for the esteemed jury members to select the deserving winners.

A glittering eveningThe Excellence Awards Ceremony was

organised at The Al Multaqua Ball Room, at Dubai World Trade Centre on November 3, during the Middle East Cleaning Technology Week. The glittering ceremony was attended by the who’s-who of the cleaning, laundry, and car-wash industries along with members of the hospitality and FM industries. The awards ceremony began with awarding the Soft Services FM category.

Having received nominations for the Soft Services FM Attendant category only from Emrill Services, the awards were given to Winner, Homnath Rajbanshi, Housekeeping Attendant; Runner up, Laxman Khadka, Housekeeping Attendant; and Highly-Recommended, Mohammed Khalid, Housekeeping Attendant; Emrill Services LLC. The awards and certificates were gven to the winners by Duncan Waddell,President,GlobalFM. The awardees in the Soft Services FM Team Leader category included Syed Abdul

Jaleel, Facilities Supervisor-Soft Services, Al Shirawi Facilities Management as the Winner; Rajesh Pokharel, Housekeeping Supervisor, Emrill Services LLC. as the Runner up; and Gary Ponce Castilio, Superintendent, Emrill Services LLC. in the Highly recommended category. The awards were presented by a representative of Sealed Air Diversey Care.

The awardees in the Laundry Attendant category included the Winner Najar Mohammed, Dry Cleaner, Jumeirah Emirates Towers; the Runner up, Mangesh Deshmukh, Hotel Laundry Attendant, Hilton Dubai The Walk; and the Highly recommended, Kalpa Rushantha, Hotel Laundry Attendant, The Palace Downtown Dubai. The awards were given away by VictorBastian,Asst.VicePresident,Linencraft. In the Laundry Supervisor category, the winner was Antonio P. Ordes, Laundry Supervisor, Pullman Deira City Center; Glendy Ann Monterico, Laundry Team Leader, Jumeirah Emirates Towers,

Celebrating Excellence in CleaningThe winners of Excellence Awards 2015

Some of the jury members Victor Bastian, Assistant Vice President, Linencraft; Andrea Yoko, Head of the Centre of Excellence, Emrill Services; Nadine O’Connor, Housekeeping Manager, Jumeirah Creekside Hotel; Laetita Lasry, the Senior Manager-Projects, Burj Khalifa; and Tatjana Ahmed, Housekeeping Manager, Grand Hyatt Dubai

received the Runner-up award; and Inderjeet Singh, Laundry Team Leader, Grand Hyatt Dubai in the highly-recommended category. The awards were given away by ChrisFoster,OwnerandPresident,GIEMedia(publishersofPCTmagazine).

The awardees in the Housekeeping Room Attendant category included the Winner, Phurbe Pakhrin, Housekeeping RoomAttendant,AlQasrHotel– Madinat Jumeirah; Runner up, Mohammed Anamul Haq, Housekeeping Room Attendant, Hilton Dubai the Walk; Highly recommended, Sultan Ahmed, Housekeeping Room Attendant, The Palace Hotel Downtown. The awards were given away by George Thomas,VicePresident,Epsco. The awardees in the Housekeeping Room Supervisor category included, Winner, Prakash Paudel, Housekeeping Team Leader, Grand Hyatt Residence Dubai;

Runner up, Namal Dassanayake, Housekeeping Team Leader, Burj Al Arab; Highly recommended, Sugumar Muthukrishnan, Housekeeping Team Leader, Grand Hyatt Dubai. They were awarded by AhmadalyFazal,ManagingDirectorandCEO,DaitonaGeneralTrading.

The awardees in the Housekeeping Public Area Attendant category included Winner, Muhammad Saeed Akhalak, Housekeeping Supervisor, The Palace Hotel Downtown and Runner up, Warren Cassi, Housekeeping Supervisor, Hilton Dubai The Walk. The awards were given away by ToniD’Andrea,CEO,AfidampServiziSrl. The awardees in the Housekeeping Public Area Supervisor category included Winner, Sayedi Abdul Kader, Housekeeping Attendant, The Palace Hotel Downtown Dubai; Runner up, Florizel Villarte, Housekeeping Attendant, Grand Hyatt

Residence Dubai; Highly recommended, Piratheepan Kathirkamu, Public Area Attendant, Madinat Jumeirah Mina A’Salam. The awards were given away by ChandanSingh,COO,DhofarGlobalTrading.

The final award of the evening was the Innovation Awards. While, the nominations were not very adequate in terms of ‘innovation’, the awardee who was recognised was done so dur the the best practices she has instill at the hotel as part of her innovation. The Award Winner was Mary Cryst Ayap, Assistant Manager Housekeeping, Grand Hyatt Dubai for introducing HYCleaning standards. BijithBhaskaran,COO,Q2WashandQ2Trade, gave away the award to Ayap.

Overall, the evening was a beautiful, emotional one that was filled with smiles on the faces of all the winners.

It’s not every day that one gets to take the time out for those who work hard under the scorching

heat of the UAE sun just to keep the roads we travel on clean, and thank them for their efforts. The Middle East Cleaning Technology Week took this as the ideal opportunity to go that extra mile and start a first-of-its-kind initiative in the region - ‘Unsung City Cleaning Heroes Awards’.

The awards were in recognition of the dedicated services provided

by the Outdoor Cleaning Staff in the emirates of Dubai and Sharjah. And, the winners were hand-picked by Dubai Municipality and Sharjah Tandeef Waste Management.

The ‘Unsung City Cleaning Heroes Awards’ took place soon after the inauguration of the Expo on November 2, 2015. More than the winners, it was the audience who was eagerly waiting to witness this event. Esteemed guests like Jamal Abdulla Lootah, CEO–Imdaad&MEFMAPresident;

Recognising efforts of ‘Unsung City Cleaning Heroes’

Marwan Khamis Al Shami, Director of WCPC; John Colley, Chairman and Founder, Intercare Group.; and Carsten Mahani, CEO, Viking Gulf presented the awards.

“Dubai has always set a benchmark as one of the cleanest cities in the region, and the ‘Unsung City Cleaning Heroes Awards’ is a way of appreciating the people who work towards this,” said Jayaraman Nair – Chairman, VIS Exhibitions and Conferences.

It was certainly an emotional moment for the winners - Mydeen Shajahan Mydeen, Jafor Ahmed Abul Kashem, Ahmed Ismail Iqbal, Salim Khan Alam Khan of Dubai Municipality Street cleaning staff and Mohamed Ali Ameem Abdullah, Abdul Favas Thachangottil from Sharjah Tandeef waste management. All the cleaning staff members were appreciated for their services by the audience, and the immense pride they felt was reflected on their faces.

The awards included a cash prize and certificate of appreciation that was presented to the four best city cleaning staff working at Dubai Municipality and the two best city cleaning staff working in Sharjah. The awards for the Sharjah city cleaning staff were sponsored by Bee’ah.

fm-today.com 39

Dear Subscriber,Media Fusion’s latest endeavor-FM Today Magazine is a leading source of information for FM professionals and related sectors in the Middle East and beyond. It is a tool for raising awareness, understanding the FM market place and bridging the gap that exists between this dynamic industry, government and the end user. To receive uninterrupted FM industry information, please fill up the following form and help us serve you better.

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fm-today.com 41

Fila recently introduced two new products. Filazero Sil is the new product for removing residues of silicone, glue, adhesive

tape and old labels from surfaces in the home in porcelain and ceramic tiles, marble, glass and metal parts. It can also

be used on marble, stone, grouting and other absorbent materials to remove other residues such as candle wax and

resin. Filano Rust is the new product for removing rust stains from

marble, granite, natural stone, agglomerates, porcelain and ceramic tiles, terracotta and concrete.

Kansai Paint, a global leader in the paint and coatings industry, has introduced a highly researched range of low VOC exterior emulsions. Kansai’s Neoshield range

is especially suitable for the Middle East market given its technological innovations which help reduce the temperature indoors by up to 8 degree Celsius. With

sustainability and quality and innovation at the core of its research and development, Kansai has innovated the Neoshield range with the cutting-edge ActiveBenefits™

technology for exterior walls. The Neoshield range is designed to offer UV-resistance for long-lasting protection, has a minimum Terminate and Stay Resistant (TSR) of

30 per cent and helps in reduction of roof temperature by approximately 10 degree Celsius and indoor temperature by up to 8 degree Celsius.

Silicon and rust remover

Weather protection paint

GreenParking’s award-winning Parkchip Technology enables one to park without using paper tickets. In comparison to paper tickets, the Parkchip Technology has a lot of advantages from an environmental and cost-effective point of view. It is the fastest system in the world by dispensing in only half a second. Parkchips are a one-time investment and are contributing to a greener planet by saving consumables for a life time. The investment break-even will be reached in just six months. On top of that, the Parkchip Technology is much more reliable under desert environmental conditions.

Parkchip Technology

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Dear Subscriber,Media Fusion’s latest endeavor-FM Today Magazine is a leading source of information for FM professionals and related sectors in the Middle East and beyond. It is a tool for raising awareness, understanding the FM market place and bridging the gap that exists between this dynamic industry, government and the end user. To receive uninterrupted FM industry information, please fill up the following form and help us serve you better.

P.O. Box: 80260, Dubai United Arab Emirates.Tel: +9714 2970512, Fax. +971 4 2970513Email: subscription@mediafusionme.comwww.fm-today.comPublished by Media fusion

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42 fm-today.com

Dhofar Global, a leading supplier of hygiene care products in the Middle East, in partnership with Kleen Purgatis, a leading provider of premium products for cleaning,

maintenance and care, and hygiene and disinfection, has launched a new range of chemical products at Middle East Cleaning Technology Week (MECTW). The chemical

product line is aimed at Middle East’s hospitality industry. The product range for the housekeeping department consist of glass cleaner, multi-purpose cleaner, toilet cleaner,

disinfectant cleaner and room deodorants in the first phase. Laundry products, on the other hand, encompass detergents for colored and fine textile, special additives, and

stain solvents. The cleaning product range features general and sanitary cleaners. General cleaning includes surface, glass, and carpet and upholstery cleaners while

sanitation products comprise basic cleaners, water closet cleaners, and room deodorants. Lastly, the floor care range consists of coating, wiping and maintenance

products and liquid soaps for the hygiene segment.

The Tork Image Design Line is built on insights from customers and architects. The entire range is available as BIM objects that can be directly applied to 3D modeling. Tork Image Design Line accentuates the surrounding washroom in a beautiful way through its timeless design with a stainless steel and high finish plastic make. The

horizontally brushed stainless steel is done with a carefully selected degree and distance between the strokes. The black contrasts create an edge and the slim and

floating impression it offers adds to the aesthetics.

The range is developed with several features to bring state-of-the-art functionality to both users and service staff – integrated sensors form smart maintenance, touch-free

dispensing, a one-at-a-time dispensing system, easy to maintain and refill and no fingerprints and stains.

Chemicals for hospitality industry

SCA’s new Tork dispenser line

The Taski Swingo 2100μicro may be small in size, but it’s huge when it comes to efficient and intelligent cleaning of congested areas like shops, malls, hospitals etc. Ergonomic, economic and very productive, it’s also one of the company’s most adjustable machines to date. Although the machine is very slender and small (58 cm machine body width), it’s been engineered to fit any operator perfectly. The combination of speed, agility, visibility and a large solution tank offers an attractive total cost of ownership, without compromising safety for operator and environment.

XS machine - XL productivity with Taski’s newest member

You can feature your product on this page. Send us an email at janvi@mediafusionme.com

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