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Are You Ready for This?
IT Problems
Shrinking Budgets Reduced Headcount Greater Demands
According to Gartner…
Two out of five enterprises that experience a disaster will go out of business within five years. While 85% of Global 2000 enterprises have a disaster recovery plan covering core technology and infrastructure, only 15% have a full-fledged business continuity plan.
Source: “What is Crisis Management?”Gartner Research, September 2001
Cost of Downtime
Business Operation Average Cost per Hour
$6.5 millionBrokerage Operations
…$2.6 millionCredit Card/Sales
Authorization
…
$1.1 millionPay-per-View Television
…
$113.0 thousand
Home Shopping (TV) …
$90.0 thousandHome Catalog Sales
…
$89.5 thousandAirline Reservations …
The Problem
Level of Executive concern for disaster recovery and business continuity
IT budget allocation
Rapid Technology Rationalization (RTR)
Innovate
ERP applications
Enhance/Maintain
Competitive Edge
IT infrastructure
“Keep the trains running well”
RTR identified short term savings
Relatively low-risk investments needed to promote steady growth
Higher-risk but strategic investments
Invest
Leverage
Alig
nmen
t with
bus
ines
s ob
ject
ives
RTR Savings
$
$
Novell Solutions for Business Continuity
CostCost
Year 1Year 2
Year 3
0 25% 50% 75%
Novell offers reliable solutionswith recovery and business continuitycapabilities built right in!
$$
Source: CIO November 2001
CIO's October 2001 survey of 320 IT professionals showed that companies will increase their investment in
IT contingency and disaster recovery plans
After 9/11 IT Priorities Have Shifted
54% will increase spending on DRP
46% will keep DRP costs the same
34% will increase spending in off-site redundant systems
31% will increase spending in off-site data and application backups
25% will increase spending in backup facility for employees
24% will increase spending in replacement equipment
23% will increase spending in remote access
23% will increase spending on virus detection
Business Continuity must cover
PeopleProcessInformation technology ConnectivitySupply chainCall CentersFacilities
It’s not just the data center!
Business Continuity Life Cycle
Business Impact
Assessment
Strategy Implementation
AndTesting
MaintenanceAnd yearly
updates
Business ContinuityStrategies
Begin with a Business Impact Assessment
Objective– To clearly and impartially demonstrate the bottom
line impact of systems and other disruptions on specific functional areas within your enterprise
Goals– To quantify the level of Business Continuity Planning
needed to ensure rapid restoration of key business processes and resumption of technology based operations in the event of a disruption.
– To meet the requirements set forth by customers, suppliers and employees
Why is the Business Impact Assessment Important
Which processes and functions are critical, necessary, or optional for business survival
In what order and how fast these functions need to be recovered
What the interdependencies of these functions are
What the financial exposures are
The impact on revenue, investor confidence, customer service, goodwill, competitive edge, market share, etc. if critical functions can’t be performed
Specialized Products and Services
Business Continuity – physical and technical infrastructure
Red
uced
Bu
sin
ess
Con
tin
uit
y
Tech
nic
al In
frastr
uctu
re
Network
Redundant Cooling
Battery Backup UPS
Power Generation
Incre
asin
g C
osts
Hig
her B
usin
ess C
on
tinu
ity
Ap
plic
atio
n
Arc
hite
ctu
re
Power from multiple stations
Security
Server Clustering & Blades
SAN and NAS storage
Off-Site data & app. backups
Off-site redundant systems
Follow-the-sun NOC Help desk
Backup facilities for employeesP
hysic
al l
Infr
astr
uctu
reP
hysic
al l
Infr
astr
uctu
re
Preventing a Crisis with Strong Integrated Security
Establish a robust and integrated security infrastructure that is cost-effective tomanage and easy to use
Key Building Blocks
Access and SecurityAccess and Security
PortalPortal
Identity ManagementIdentity Management
Novell Secure Access Advantages
Reduce security risk to a minimum Reduce time and costs
• Password management • Web infrastructure management• Web application development
Deliver dramatic ROI to day-to-day operationsCentrally manage all security pointsControl application security costs
Novell Secure Access Suite• Novell eDirectory™ • Novell Account Management and• SecureLogin• Novell iChain® • Novell BorderManager®
• Novell Modular Authentication Services™ (NMAS™)• Authentication Services
Restoring Communications
Facilitate crisis management and work flow with an automatically-maintained emergency contact list and Web and e-mail access to any location or device
GroupWise® 6:Secure, Dynamic Communication
Flexible access to e-mail communication• Across the network• Any Internet-connected device, wired or wireless
Workflow capabilities to continue business processes“Chunking” data and clustering capabilities for redundancyCaching mode to work offlineROI and accelerated corporate productivity
• The only bundled wireless solution in the industry• Decrease server requests by up to 90%• Decrease server overhead by more than 50%• Reduced overall networking costs
Restoring Critical Communications
Less than one hour downtime per year when these services are used in conjunction
Support for secure protocols (SSL, S/MIME)
Clustering promotes redundancy across the server cluster in event of an outage
Establish a Communication Command Center
eGuide• Access latest contact and organizational data from
backed-up network and HR directories• Conduct browser-based searches for employee
information across LDAP-enabled directories• Improve daily productivity
Novell Portal Services• Portal capabilities allow a virtual command center that
can be accessed from any device• Communicate customized updates and instructions via
the web• Personalize portal content and services to each user• Lower cost of ownership for portal infrastructure
Recovering Data and Restoring Access
Automatically back up or mirror localand network mission-critical dataand user identities with integratedWeb and VPN services
Levels of Data Recovery
Tape backup
Tape backup offsite
Mirror
Mirror failover
Cost/data importance
Fu
ncti
on
Recover Data and Restore Access
Automatically back up or mirror local and network mission-critical data and user identities with integrated services to immediately restore access to that data via VPN or even the web
Novell NetWare® 6
• Supports all leading backup solutions• Offers automated and cost-effective options for backing
up data locally, remotely, and in real-time
• Allows instant access to data files, even if network connection becomes unavailable
• Offers remote management benefits
NetWare 6 Data Redundancy
Novell Cluster Services™• Free cluster software for up to two systems
in NetWare 6• Up to 32 NetWare servers in a cluster• Mirror data within a geographically distributed
cluster for redundancy• Eliminate single point of failure
– Transparent failover—uninterrupted access– FAN-OUT FAILOVER™ for load balancing on failover
• Cluster enable any applications running on NetWare
one Net
Data centerHigh availability, reduce
management costs and consolidate resources
UsersBack up valuable local files
and enhance productivityCreate, share,
find, store,organize
Branch OfficeReduce storage, connectivity and
management costs
Three Areas of Storage to Protect
SAN Architecture for Redundancy(Data Center)
Windows, Mac, UNIX, and Novell clients
Disasterrecovery
site
Corporatedata
center
Mobile access
• Novell solutions: NetWare, Cluster Services, Native File Access, Novell Storage Services™ (NSS) File System, iFolder™
• Partner hardware/software• Professional services
• Disaster recovery
• High availability• 24 X 7 backup• Scalability• Native access• Simplified
management
How Does Novell Compare?
Excellent Poor
Application failover/recoveryShared storage/data failoverCascading failoverFile-level client reconnectGrey data preservationAutomatic failbackResource prioritization schemeCluster volume managerManage multiple clusters centrallySplit brain detectionGeographically separate serversVolume repair and remount timeDynamic node additionAvailabilityScalability
Overall
Novell Microsoft Veritas
Based on IDC Clustering Report and Novell Research
Integrated Services for Recovery and Access (Users)
Novell iFolder™
“We needed a central point of storage for local files, something other than a normal ‘Home Directory’ that would be available should another disaster occur. We needed something that would ‘back up’ the user's local data automatically because they will never do it themselves. iFolder to the rescue! We have our pilot group syncing their files to a server off-site automatically. It takes no time at all seeing that iFolder only writes the delta rather than
the whole darn file like some ‘other’ similar products.” Steven Beyer, Consultant PC/LAN Support Securities Industry Automation Corporation
Where is your corporate data?
Gartner Group, IDC, and Meta Group state that up to 80% of a company’s business critical data resides on PCs (Desktops & Laptops)
Up to 96% of all business PCs are not being backed up (Strategic Research Corporation )
According to IDC, the mobile work force in the U.S., Western Europe and Latin America is expected to grow from 34.7 million in 2001 to 60.8 million in 2004.
35% of PCs sold into business organizations are laptops (IDC)
What the analysts are saying
According to John Girard, a vice president and research director at Gartner, "Enterprises can realize substantial support savings and productivity gains by selecting appropriate remote backup and restore tools for their nomadic users. Avoiding just a few disasters may justify the entire value of the investment."
Problems of Data Availability
•Your data is everywhere and yet, frequently not where you need it
•Your data is difficult to access from the Internet
•If your computer experiences a system crash or is stolen, your data is lost – no disaster recovery
•You don’t dare store sensitive data on the network•You don’t want to change
the way you access your data
Home
Mobile
Air
Office
Cyber Cafe
Hotel
PDA
What the Organization Needs
• Critical corporate data on laptops and desktops needs to be backed up to the network automatically
• Local files should be safe when they are sent to the server and should remain secure on the network – encryption should be automatic
• Anywhere file access that increases the productivity of all users
• Ability to consolidate the storage and simplify the management associated with network “home directories”
Novell iFolder Product Overview
Novell iFolder lets your files follow you—everywhere.
No matter where you are, your files are always with you
Automatically backs up your local data Simplifies the way files are used across the NetFiles are always safe, secure, and up-to-dateSecures and protects corporate digital assetsAccelerates the productivity of today’s mobile
professionals
Novell iFolder Benefits
Automatically SECURES and protects your files Your files are automatically backed up on the network and multiple workstations, protecting your organization’s critical data
Files are encrypted during delivery and on the server, so no one but you can access them
Novell iFolder Benefits
It SIMPLIFIES the way you use your files Your files follow you everywhere
– Your files are automatically updated across the machines your regularly use (Work, Laptop, Home)
– Your files are in a local directory so you use them the same way you always have
– If you are on the road you can access your files anywhere using a Web browser
No need to remember complex login procedures
– Lengthy VPN logins are no longer requiredThe view of data is the same on all machines
iFolder Architecture
Novell Novell eDirectoryeDirectory
iFolder Servers
Jeff’s iFolder
User Authentication
Storage
Jeff’s iFolder through a browser
Jeff’s iFolder
Jeff’s iFolder
Jeff’s iFolder
Matt’s iFolder
Office
Mobile
Home
Kiosk
PDA
Data Recovery and Access
•Distributes local data to ensure availability in the event of a disaster•Configurations can be managed more effectively; also, content can be pushed (e.g. virus updates)•Automates and pushes security policies, such as termination results
Recovering Workspace
Provide automated, identity-based configuration and delivery of applicationsand content across desktops, the Web,and mobile devices
Challenges of Distributed OfficesCustomers want to:
• Reduce $$ to support branch offices
• Consolidate servers, storage, and applications
• Have directory services for central management at an affordable price when spanning the WAN
• Reduce costs of backups and administration
• Reduce the need for IT staff in the field
• Have disaster tolerance for the rural parts of their network without breaking the bank
• Reduce costs of low bandwidth private WAN links – and leverage the Internet
• Improve services to users on the outskirts of the network
Novell Nterprise Branch Office
Nterprise Branch Office drives the cost out of branch office infrastructure in a distributed enterprise by
Automatically provisioning stationary, mobile, and visiting users in the rural parts of the customer network
Accelerating IT service deployment and access in thebranch office
Eliminating the data backup challenges in remote offices
Securely leveraging the Internet for WAN connectivity between central offices and branch offices
Simplifying directory services for distributed environments
Enabling server, storage, and application consolidation
Nterprise Branch Office Key Features
Soft applianceNAS-style file servicePortal Services for web-based user accessiPrintData replication for backup (Rsync)Integrates with ZFS for content distributionDisaster tolerant architectureUser Access Provisioner
Nterprise Branch Office Architecture
BarcelonaBranch Office
ChicagoBranch Office
HelsinkiBranch Office
London
Users
BOMAVOL2
BOMAVOL1
Visiting User
• Local Service Cache for File, Print, Directory• NAS-Style File Service• iPrint Print Service• Replication for Backup• User Access Provisioner for user caching and provisioning• Regional data center acts as master of the services and fail-
over site
BOMAVOL1
BOMAVOL2
BOMAVOL3
BOMAVOL2
iPrint Agent
Login•HTTP•CIFS•NCP•NFS•AFP•FTP
iPrint Agent
iPrint Agent
iPrint Agent
Recover Productive Work Space
Quickly provide new, temporary, or alternate work environments
Automated, self-service configuration and delivery of applications and content
• Delivered across desktops, the web, or mobile device
• Based on each employee’s identity
Providing a Unified Work Environment
Leverage the day-to-day benefits of ZENworks Synergy™—the only solution that can deliver…
• All three kinds of applications: web, thin-client, and 32-bit
• Manage across your network operating systems, including Windows NT/2000 and NetWare
Recovering Work Space
Appropriate content pushed server to server and then desktops (rapid deployment)Mobilizes workforce in the event workspace is destroyedIn the event of disaster, home computers can receive pushed content
Recovering IT Skills and Expertise
Leverage the skills and expertise of the vast Novell community to create a ready workforce should your own IT staff be unavailable in an emergency
Help When You Need It
In the wake of September 11, Novell assisted the following customers… New York Department of Transportation New York Office of Real Properties Port Authority of New York/New Jersey Bank of New York Environmental Protection Agency (EPA) Federal Bureau of Investigation (FBI) And many others
Recover IT Expertise and Skills
The Novell support community is a ready workforce
Direct, single point of contact for deploymentPooled resource catalog for appropriate skill setGlobal organization with mobile workforceVirtual consulting assistance is availableTechnical delivery automation capabilities
Queensland Health
“A recent unexpected incident meant wewere off line for 32 minutes. After the initial period of fault diagnosis, it took only two minutes to bring the cluster back online. Previously, this would have taken almost three hours. This single event represents a productivity improvement of $77,000.”
—Graham Stocks, ManagerBrisbane City Information Services Unit
Novell provides the total solution
Focus• Substantial experience designing and implementing efficient
and effective IT strategies, architectures and infrastructures with our Cambridge Technology Partners division and Solution Partners
Experience
• Direct experience (both internal and external) in reducing IT infrastructure complexity and costs and implementing business continuity strategies
• Experience in developing enterprise technology strategies
• Integrating and enabling business applications and solutions • Designing and installing effective networks
Key Focus Areas for Novell
Novell Nsure - Secure Identity Management
Novell exteNd - Web Services Oriented Architecture
Novell Nterprise - Cross Platform Network Services
Novell Ngage - Consulting• Business Strategy
• IT Strategy and Governance
• Business Value Justification
• Enterprise Technology Strategy
• Directory Strategy
• Rapid Technology Rationalization
• Discovery Workshops
Get Ready
