on track to learn...• Clearly identify the role of a project leader• Understand how to conduct a stakeholderanalysis

• Describe project vision, objectives andscope

• Understand how to exert influence• Improve communications with team members and stakeholders

• Develop and execute a communicationplan

• Explain how to handle internal and externalconflicts

yourtraining

track 2 Nonprofit Org.U.S. Postage

PAIDWichita, KS

Permit No. 392Register: www.cmd.wichita.edu or 800-992-63451845 Fairmount • Wichita, KS 67260-0086

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

NOVEMBER 2016SEMINARS

cmd.wichita.edu

Overcoming Negativity in the WorkplaceNovember 1, 2016 � 8:00 a.m. – 3:00 p.m. � $249Led by: Ms. Dotty Harpool, MBA

In this seminar you will explore negative attitudes and howthey affect you and your organization. You will learn to liveand work more effectively in an environment where thephrases “that can’t be done” or “we’ve tried that beforeand it didn’t work” are commonly heard. You will beintroduced to methods of reversing negative attitudes ofothers and learn how to turn your own thoughts of negativityinto positive results.

on track to learn...• Sources and Effects of Negativity • Working in a Negative Work Environment• Working with Negatfive People• Rediscovering the Positive You

November 1 Overcoming Negativity in the Workplace

November 3-4 Project Leadership & Communication

November 7 Coaching for Top Performance

November 8 Managing Generations in the Workplace

November 10-11 Business Modeling & Data Analysis:Using Data to Make Better Decisions

November 14 Influencing without Authority

November 15 Managing & Improving Customer Service

November 17-18 Managing Project Teams

Project Leadership & CommunicationNovember 3&4, 2016 � 8:00 a.m. – 3:00 p.m. � $849Led by: Dr. Gerald Graham

Leading and communicating within thedelicate balance of personalities andtalent in a project environment requiresan astute understanding of themotivations, anxieties and goals of theteam members you lead. Without theproper tools successful leaders employ, even the bestplanned project can end in failure. This program will equip

project managers with the skills they need to lead and communicateeffectively in a project environment.

Coaching for Top PerformanceNovember 7, 2016 � 8:00 a.m. – 3:00 p.m. � $249Led by: Dr. John Belt

In today's organizations, rapid-paced change dictates that theold managerial approaches of control and compliance arelargely ineffective. To be successful, managers must becomecoaches who push exceptional performance by empoweringemployees rather than acting as referees to controlemployees. The coaching relationship is successful when it's

based on a partnership for achieving results and a commitment tocollaboration.

on track to learn...• The manager as a coach• The mindset of a coach• Why the coaching approach works so well• Similarities between coaches and managers• Differences between coaches and managers• Six characteristics of successful coaches• Roles of the coach • Coaching the problem employee• Coaching approaches and techniques

Managing Generations in the WorkplaceNovember 8, 2016 � 8:00 a.m. – 3:00 p.m. � $249Led by: Ms. DeAnn Sullivan, PMP

Generational differences can affect everything, includingrecruiting, building teams, dealing with change, motivating,managing and maintaining and increasing productivity.Think of how generational differences, relative to howpeople communicate, might affect misunderstanding, highemployee turnover, difficulty in attracting employees and

gaining employee commitment.

This is the first time in American history that we have had fourdifferent generations working side-by-side in the workplace.

There is a serious new problem in the workplace, and it has nothingto do with downsizing, global competition, pointy-haired bosses,stress or greed. Instead, it is the problem of distinct generations –the Veterans, the Baby Boomers, Gen X and Gen Y – workingtogether and often colliding as their paths cross. Individuals withdifferent values, different ideas, different ways of getting things doneand different ways of communicating in the workplace have alwaysexisted. So, why is this becoming a problem now?.

on track to learn...• Boomers, Gen X and Gen Y – Who are they?• Shifting demographics• How and why are they so different?• Dealing with the challenges and capturing the benefits• Hiring, motivating and managing – one size doesn’t fit all

"is is one of the first times that I have attended a program where I felt socomfortable and relaxed. e group activities all were fun and informational. Iespecially like the fact that she didn't just read her powerpoint presentation. Asshe went along she added more information, and gave more in-dept informationthrough the use of real life situations."

Terri M. Lillback, Tramco Inc., Wichita, KS

The PMI RegisteredEducation Provider logo isa registered mark of theProject Management Institute, Inc.

2-DAYSEMINAR

Business Modeling & Data Analysis: Using Data to Make Better DecisionsNovember 10&11, 2016 � 8:00 a.m. – 3:00 p.m. � $849Led by: Dr. Sue Abdinnour

At work, you have access to moreinformation than you know what to dowith. You probably realize theinformation is valuable, but have noidea how to take advantage of it tomake more profitable decisions. Learn to put to useinformation using common business applications to model

the outcomes of different decisions and make better choices.

You'll learn the practical steps to analyzing business data, which willhelp you optimize current operations and determine the outcomes ofyour decisions. Why continue making decisions in the dark, this coursewill give you the tools to make better decisions, use more informationand have better support for the decisions you make.

This class will detail the different methods of business modeling anddemonstrate practical examples from numerous functional areas ofbusiness.

NOVEMBER 2016

Managing Project TeamsNovember 17&18, 2016 � 8:00 a.m. – 3:00 p.m. � $849Led by: Dr. Don Hackett

Keeping a project team on scheduleand focused on goals is a necessaryand challenging skill set. It becomesmore challenging when one does nothave full authority over teammembers as often occurs in project teams. Learn practical,

hands-on techniques for overcoming major “project team” dysfunctionsand develop skill sets in team selection and formation, facilitating teammeetings and effectively communicating within the team and sponsors.

on track to learn...• Major lessons in selecting, developing andmanaging a project team

• The importance of ground rules andgovernance in project teams

• The characteristics and behaviors ofproject team leaders and teams

• To facilitate a team through its life cyclefrom formation to end

• How to handle troublesome team members

The PMI Registered Education Provider logo isa registered mark of theProject Management Institute, Inc.

2-DAYSEMINAR

2-DAYSEMINAR

Register: www.cmd.wichita.edu or 800-992-6345

GENERAL INFORMATION

Location: Seminars are held at the CMD Training Center,WSU Campus, Woodman Alumni Building, 4205 E. 21stStreet, Wichita KS, unless otherwise noted.

Parking: Refer to the CMD map for parking locations andinstructions.

Check-in Time:Woodman front doors open at 7:45 a.m. CMD south door opens at 7:15 a.m.

Seminar Fee Includes: All training materials, ContinuingEducation Units (CEUs/PDUs/contact hours), credit towardsa CMD Certificate, parking, refreshments and a deliciouslunch.

1845 FairmountWichita, KS 67260-0086

For more information about all CMD programs go to: www.cmd.wichita.edu

Phone: 316-978-3118 or 1-800-992-6345Fax: 316-978-3962 or 1-877-240-2569

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

CMD SEMINAR CLASS TIME – 8:00 a.m. - 3:00 p.m.

on track to learn...• Spreadsheet Modeling• Basic Optimization Modeling• Advanced Optimization Modeling• Decision Tree Modeling• Simulation Modeling

on track to learn...•Leadership without Command and Control•When to apply nondirective styles•The art of influencing others that you do not control•How to Build a Collaborative Work Environment•How to recognize the strategies of competition•How to treat abusers•How to increase trust•How to Influence Change without Authority•Exchange as a Basis of Influence•Project Your Self-Image as an Influencer

Influencing without AuthorityNovember 14, 2016 � 8:00 a.m. – 3:00 p.m. � $249Led by: Dr. Gerald Graham

Identify techniques and strategies that you can use toinfluence others where you do not have direct lineauthority. You will also address the situation where youdo have line authority, but prefer to influence theactions and decisions of subordinates rather than directthem.

on track to learn...•Understanding Quality and Customer Service•Coaching for Quality Service Improvement•Empowering for Greater Customer Service•Developing a Data Driven Customer Service Culture•Understanding the Role of 'Process' in Quality Service

Managing & Improving Customer ServiceNovember 15, 2016 � 8:00 a.m. – 3:00 p.m. � $249Led by: Dr. Don Hackett

Your ability to keep customers you have and gain newones, through word of mouth, is exceedingly important. Inthis exciting seminar you'll learn how to take the latestcustomer service knowledge and develop skills to apply toyour team, laying the groundwork for satisfied customersand increased satisfaction from your work.

The PMI Registered Education Providerlogo is a registered mark of the ProjectManagement Institute, Inc.

This is a hands on class.Every participant will beassigned a CMD laptop towork on during the class.

You need to have a basicunderstanding of Microsoft Excel to

participate in this course.

DUE TO CAMPUS CONSTRUCTION

CMD SEMINAR PARKING IS TO THE

EAST OF ECK BASEBALL STADIUM.