November 2016

Important Dates

Nov1

BenefitsFair

Nov1-15

AnnualBenefitsEnrollment

Nov2

CupcakeSaleFriscoCampus

Nov10

GiftBasketSilentAudtion

Nov16

WellnessWednesday

Nov18

GiftShopExtendedHours

Nov25

HolidayPartyRSVPDeadline

Dec3

HolidayParty

Dec8

FreeHolidayMeal

Dec15

InnovatorAwardDeadline

ThePulseEditor/JoyDover,Communications

Coordinatorjoy.dover@hcahealthcare.com

OuRMISSIOn

Aboveallelse,wearecommittedtothecareandimprovement ofhumanlife.Inrecognitionofthiscommitment,westrivetodeliverhighquality,costeffectivehealthcareinthecommunitiesweserve.

MCP Gives Hope With 2016 Campaign

This year’s Hope Fund campaign is officially under way, and runs through Friday, Nov. 11.

All donations are tax-deductible. Please make yours online at www.easygive.com/hcahope, or click on the link on the SharePoint home page.

You are again encouraged to take advantage of the HCA gift-matching program. Donations of as little as $10 per paycheck to the Hope Fund or other 501(c)(3) organization will be matched at levels of up to $500 by HCA.

New this year are Donor Benefits, available at various levels starting at just $5 per paycheck.

Depending on your campus, benefits may consist of free meals, uniform vouchers, and multiple entries into the grand-prize drawings.

Five Fabulous Days of Prizes – November 7-11An annual donation of at least $25 ($1 per pay check) made

online the day before a drawing, makes you eligible for the five days of grand prizes:

After making your donation, enjoy yourself at the following fun activities, which are designed to top off our individual donations and help us reach our overall goal for the 2016 campaign.Tuesday, Nov. 2 – Frisco Cupcake Sale, 11 a.m. – 1 p.m.

Entry to cafeteria.(continued on page 3)

Leadership Circle Donors attend Campaign Kick-off Breakfast on October 24th

The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | November 20162

Ready, Set, Go … for Benefits Enrollment

Make sure not to miss the annual benefits enrollment for 2017.This year’s enrollment period will be November 1-15.To make your selections and enroll, call BConnected at 800-566-4114. Or

go to HCArewards.com and follow these steps:1. Enter HCA 3-4 ID and password and select “Login.”2. Click on “Benefits Enrollment Center.”3. Once on the BConnected website, click “Enroll Now” to go to the

BConnected screen.New for 2017 are co-pays on office visits with primary care physicians,

pediatricians, and OB/GYN. See the updated schedule below.Well Care Plan Co-payLevel 1 $45 co-pay; no deductibleLevel 2 $35 co-pay; no deductibleLevel 3 $25 co-pay; no deductibleIn another new feature of the 2017 benefits package, HCA will use the

CVS Caremark Advanced Control FormularyTM • Most employees will see very little change to their prescription costs

because generic drugs will continue to be FREE.• However, brand-name drugs will be classified as “preferred” or

“non-preferred,” and participants may save money if they choose a preferred brand.

• As in the past, some drugs are excluded, and a participant’s doctor will need to get authorization from CVS Caremark before the prescription can be filled. Otherwise, the participant will bear the full cost.

The CVS Caremark Advanced Control FormularyTM will be posted to HCArewards.com starting this month:

• Log on to HCArewards.com;• Click on Benefits Providers;• Scroll to the CVS Caremark section• Check the formulary periodically to see if a less expensive option is

available for your medication.Another exciting benefit for 2017 will be AirMed. It will be available at no

cost to employees who participate in the medical insurance plan. Dependents on the medical plan are also covered at no cost for the AirMed benefit. There is no co-pay or payment toward a deductible when you access this benefit. It’s absolutely free.

Features of AirMed include:• Worldwide Air Medical Evacuation – Whether inside the U.S. or

over seas, the participant is transported bedside-to-bedside.24/7 Medical Services Hotline – Referrals, consultation, and

prescription assistance.Global Security Assistance – Security assessments and foreign travel

advisories.Commercial Medical Escort – Nurse and first-class arrangements

when medically equipped aircraft isn’t required.Transport to Specialty Facility – Full bedside-to-bedside transport. F

Point of Care TestingLet’s Stay on Target!

Did you know that nearly 1,500 employees of The Medical Center of Plano are required to complete annual point-of-care testing by November 30?

Failure to complete point-of-care testing by the November 30 due date will result in the consequences outlined in the following policy:

Learning Requirements including HealthStream Assignments

900-HR-103(Available on WISE under “Policies”)Annual point-of-care testing is a

requirement we as a facility must meet as part of doing business. Please do your part to ensure we hit 100-percent completion by the due date of November 30.

If you have any questions about POCT, please contact:

Marquita Adams, MT, ASCPPoint of Care Coordinator,

Laboratory*37896 Marquita.Adams@

HCAHealthcare.com F

Please join us for a

Care Transitions and Adverse Drug Event

Regional Cross-Setting Care Transitions Meeting

Who: Leadership, Case Management, Hospital Emergency Department, Discharge, Pharmacy, Physicians, Skilled Nursing, Home Health, Hospice, Dialysis, IRFs, LTACs, Behavioral facilities, EMS/Fire, and other stakeholders

Where: The Medical Center Plano 4001 West 15th Street Building III Third Floor – AuditoriumWhen: Wednesday, November 2 1:30 – 3:30 p.m.RSVP: Donna Zimmerman,

RN, BSN, 512-415-5883Quality Improvement Consultant

TMF Quality InnovationNetwork donna.zimmerman@area-b.hcqis.org F

3Published by and for The Medical Center of Plano healthcare team

Chaplain’s Corner...Thanksgiving and GratitudeAs we enter the Thanksgiving season, I think it is important to know what thanksgiving and gratitude really are. Verse 4 of Psalm 100 says “Enter into his gates with thanksgiving, and into his courts with praise: be thankful unto him, and bless his name.”

The Hebrew word for “thanksgiving” in this passage is “towdah.” It can be translated in a variety of ways, including “thanksgiving,” “praise,” “thanks,” “confession,” and “thank-offerings.” It is this final translation I believe to be especially important. As a result of our “thankfulness,” we perform an action that shows we are truly thankful and passes it on to others. Our English word “gratitude” is a close equivalent. It means “the quality of being thankful; readiness to show appreciation for and to return kindness.”

To express this thank-offering to others we must start with what we are thankful for. It becomes difficult when the negative things in life cause us to lose perspective. Perhaps we’ve been laid low by an illness, and can think of nothing else. Or, in the midst of a conflict with a boss, feelings of anger and resentment crowd out any sense of thankfulness.

In Romans 1:21, the Apostle Paul describes it in these terms: “Because that, when they knew God, they glorified him not as God, neither were thankful; but became vain in their imaginations, and their foolish heart was darkened.”

Did you notice the last half of that verse? They were “vain” – their thoughts were all about themselves and what they wanted, and as a result their hearts were darkened.

(continued on page 5)

L & D Nurse Closes Out Her CareerVery best wishes to Nell Bartels, who is retiring after 36 years as one of the mainstays of our Labor and Delivery unit. Friends and family members came to share the occasion with Nell at a party in her honor on October 20.

The entire MCP community expresses its appreciation to Nell for her three-plus decades of distinguished service caring for women as they brought new life into the world. F

Guidelines for Holiday DisplaysHave questions about the hospital-approved way to display holiday-theme décor? For answers, please refer to our Environment of Care policy under “Furnishings, Bedding, and Decorations.”

The policy spells out the absolute priority MCP places on protecting patients, staff members, and visitors against fire.

Seasonal decorations must therefore comply with the following restrictions:

• Displays of electric lights are permitted only on artificial trees at nurses’ stations, and in lobbies and waiting areas. However, battery-operated lights and decorations are permitted in all areas.

• Live Christmas trees are not permitted.• Artificial trees, wreaths, etc., must be fabricated from flame/fire-

retardant materials.• Decorative materials must be kept away from light fixtures, electrical

equipment, electrical outlets, circuit-breaker panels, fire sprinklers, smoke detectors and other fire-protection equipment.

• Decorations may not obstruct the visibility of, or access to, doorways, stairs, or exit signs.

• Any type of open flame – including that of a lit candle – is prohibited.No single policy can anticipate every possible question. At all times,

please use good judgment. F

CNO Sandy Haire joined Nell Bartels at her October 20 retirement party.

Wednesday, Nov. 10 – Plano Gift-Basket Silent Auction6 a.m. – 2 p.m. in Main Lobby.… and don’t forget ‘Jeans Fridays.’“Jeans Fridays” are back for another year!

Purchase an “I Give Hope” wristband for just $25 at the South Information Desk in Plano, or in Administration in Frisco. Then wear your jeans and a logo shirt every Friday through the remainder of 2016!

For more information, visit hcahopefund.com. Refer questions regarding gift baskets to Wendy Davis-Cooper at *91152. F

Hope Springs Eternal (continued from page 1)

The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | November 20164

MCP New Hires

F i R S T - Y E A R F A M i L Y F i R S T - Y E A R F A M i L Y F i R S T - Y E A R F A M i L Y F i R S T - Y E A R F A M i L Y

Welcome to the newest members of our MCP Family

Lashaunda Abercrumbia – CCUAnnamma Alexander – NICU

Ahmed Aminu – RadiologyLaura Asbill – ICU Stepdown

Biju Aykara – PACUDonald Bailey – Facilities

ManagementMorgan Barrere – Med ICU

StepdownGianni Bates – FNS

Meghan Bolton – NurseryAlison Briars – Case Management

Rebecca Buedden – Surgical ServicesIsaac Cano – Neuro ICUMaranda Carnrike – FNS

Briar Carter – Surgical ServicesTrey Cash – Neuro ICU

Diana Castrejon – ICU Stepdown Sucharita Chandra – Rehab Therapy

Melissa Clark – Neuro PCU

Shelley Coleman – Neuro PCULauren Conti – NICUTodd Coy – Laboratory

Christa Cundiff – HistologyMaria Davila – PACU

Elizabeth Doyle – Neuro PCUJenny Vie Duria – NICU

Chardonnay Faulkner – CCURonald Flores – Inpatient Rehab

Samuel Gabriel – EVSAmy Gaines – Surgical Services

Brandi Gaines – NurseryNaomi Gebreyohannes – Scheduling

Lorena Ghiurita – FNSLisa Giang – ICU Stepdown

Saharnaz Haei – Surgical ServicesLorena Hall – CCU

Colleen Hendy – NICUThao Ho – Pharmacy

Jennifer Huskey-Hicks – CCU

Laly Josepha – NICUClaira Kang – Neuro ICU

Seble Kassahun – Ortho/TraumaManinder Kaur – Med/Surg

Sharron Kerber – Surgical OncologyChristine Killingsworth – ER

Skyler Lape – Neuro ICUTammy Lawson – Surgical Oncology

Crystal Lee – CCUKathryn Lowrey – Surgical Services

Lloren Lusk – Ortho/TraumaKatie Lybbert – Heart Failure Clinic

Christina Maloy-Hall – Case Management

Kathryn McCoy – CCUPatricia McMillon – Med ICU

StepdownJose Mendoza – FNS

Laurence Miller – CCUAnthony Morales – Surgical Services

Juliet Mulangan – Neuro ICUAlanna Myers – Surgical OncologyTina Ncube – Cardiac Stepdown

Kathy Nguyen – ERYolanda Nickerson – Med ICU

StepdownJennifer Nolley – CCUCastro Opiyo – CCU

Ashley Pangilinan – Neuro PCUYoganand Paul – CCU

Johnny Perez – PharmacyMohammed Rahman – Pharmacy

Denise Rees – PACUCamille Reese – ICU Stepdown

Jared Rice – Facilities ManagementSarah Romero – Neuro ICU

Wesley Russell – ERMary Joy Sicat – Neuro PCU

Lauren Slaugh – NICUEmilee Stahl – Neuro PCU

Kenneth Stevens – AdministrationChristian Supangco – Neuro ICU

Geline Taylor – NICUEmily Tirado – Labor & Delivery

Hien Dinh Tran – Neuro ICUMy Le Vuong – Pharmacy

Nakesha Walker – Case ManagementIlona Wawrzyniak – Surgical

OncologyAbigail Wazed – Labor & DeliveryMark Westerdale – ICU Stepdown

Courney Williams – RadiologyCourtney Williamson – Neuro ICU

Melissa Wong – NICUAyeshia Wyatt – PACU

Irina Yegorova – Neuro PCUJessica Yoo – Neuro PCU

Kaveen Yunuss – Respiratory Care

THE MEDICAL CENTER OF PLANO

Celebration of the SeasonYou and a guest are invited to an evening of festivities

Cocktails, Dinner, Dancing, Casino

Special honorees - Employee Service Award Recipients

Saturday, December 3rd7:00 p.m.

FRISCO EMBASSY SUITES CONVENTION CENTER

7600 John Q. Hammons Drive, Frisco, TX 75034

RSVP Required by Friday, November 25th, email: mcpl.rsvp@hcahealthcare.com

Holiday Festive Attire • No Children Please

Special hotel room rate available by calling 972-712-7200.

Request The Medical Center of Plano discount. Group Code: MCPDiscount deadline is November 20, 2016

Published by and for The Medical Center of Plano healthcare team 5

New Hire Spotlight On October 17, Tia Kang started her new job as a nurse-extern in the Neuro ICU.

What brought you to MCP?The Neuro ICU at MCP gave me an

awesome opportunity and welcomed me so warmly that I had to come back!

What are your favorite ways to spend your free time?I enjoy spending time at the lake. I also play golf.

What is your favorite restaurants?Jet’s Pizza.

Where do you like to shop?Fossil. I intend to have more watches than I will

ever need.

Favorite movie? Any type of horror movie is worth watching.

Favorite sports team?Texas A&M Aggies. Whoop!

Anything you’d like to share about your family?My 11-year-old puppy will always be my baby.

What is your dream-vacation?Hiking up the mountains in any tropical country with

awesome views. F

Milestone Service Anniversaries

15 YearsJane Beaumont – Endoscopy

Jason Flores – Cardiac Cath LaboratoryLillian Vinson – Women’s Services

20 YearsLaura Ligon – Nursing Administration

CorrECTionThe list of milestone service

anniversaries in our october issue contained an error. Michelle Minor is celebrating 30

years of employment at MCP, not 25. our apologies, Michelle!

F

F i R S T - Y E A R F A M i L Y F i R S T - Y E A R F A M i L Y F i R S T - Y E A R F A M i L Y F i R S T - Y E A R F A M i L Y

ONE-YEAR ANNiVERSARiESCongratulations to each of these employees on their one-year employment anniversary with MCP.

OCTOBER

To be Truly Thankful, We Must Choose to be ThankfulRobert Emmons, author of Thanks! How the New

Science of Gratitude Can Make You Happier, shows that simply keeping a gratitude journal – regularly writing brief reflections on moments for which we’re thankful – can significantly increase well-being and life satisfaction.

In his book, Emmons suggests that “the best way to reap the benefits of gratitude is to notice new things you’re grateful for every day. Gratitude journaling works because it slowly changes the way we perceive situations by adjusting what we focus on.”

Let’s try it. Take out a sheet of paper and a pen. Write “I’m grateful for my family.” Next, get specific.

Why are you grateful to your family? For example: “I am thankful for my wife when she sits on the couch with me and is interested in my day,” “I am thankful to my brother for helping me move,” “I am thankful my son calls to check on me.”

Don’t limit yourself to the great things people do for you. Look for the practical things of everyday life. Open your eyes to the people around you and what they do that make your life better. Keep a little pad of paper with you to jot down what you see.

Gratitude means you must go beyond just being thankful. So add to your journal what you could do for the people you list that would bless them and show that you are grateful to them.

Blessings,Chaplain Garry Higgs

Chaplain’s Corner (continued from page 3)

Tanja BlackmonShannon

BrickmanAbby BrownDorit BunkerKayla CentilliReyna CerdaLauren ColynRobynn ConnorsShakirat EgbebiAmita FranklinLaura GarnerKenneth

GentapananCayley GoverCeara GrahamSameh HelalDuy Ho

Corwin HuiattJordan IngramCaroline KiboreAmanda LangfordLakristal MartinBeza MekonnenBianca MorrisLeigha MozzoniDimen

MuhammedMonika MutchlerEsther MwauraJennifer NashAnnette NguyenThao NormanMadelaine NugentMelissa PagayunanNina Pannell

Steve PriceKomal RaoShawna RastiWilliam StanleyJennifer StatenRachel TeiJosephine Teye-

KofiKristina TolesRuel Walker-BanksEmily Wood F

The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | November 20166

Medical Center of Plano congratulates

Harvey FisheroPlano Chamber Citizen of the Year

Our Chief Executive O� cer from 1996 - 2008

themedicalcenterofplano.com l 3901 West 15th St, Plano, TX 75075972.596.6800 l Physician Referrals: 1.855.665.TMCP

On October 6, Harvey Fishero, former CEO of MCP, was named “Citizen of the Year” at the annual “Best of Plano” event hosted by the Plano Chamber of Commerce. F

The Woman’s Place staged a reception to mark the opening of a new exhibit of artwork by students in the Frisco ISD. Sandy Haire, CNO of MCP, and Janet Kirksey, manager of Women’s Services, are shown here with one young artist. See more photos on MCP’s Facebook page. F

At an all-star gala on October 10, MCP demonstrated its support for Minnie’s Food Pantry and the effort to feed the hungry of Plano and Collin County. Jim Goodwin, Director of Business Development, was honored for coordinating the physicians’ golf tournament, which raised more $40,000 for Minnie’s. F

MCP in the Community MCP in the Community MCP in the Community MCP in the Community

Published by and for The Medical Center of Plano healthcare team 7

Congratulations to Plano Fire-Rescue’s softball team, which is sponsored by MCP. The team took home the first-place trophy from an October 15 tournament. F

More than 160 people attended MCPs “Evening of Pink.” The guest speaker was Janet St. James, Assistant Vice President of Communications for HCA North Texas and former Health Reporter for WFAA-TV/Channel 8. F

MCP was proud to serve as a major sponsor for the City of Plano’s Haunt Jaunt, which benefits adapted recreation programs for individuals with special needs. F

MCP’s Trauma team enjoyed the Plano Public Safety Department’s PULLooza on October 8. See more photos on MCP’s Facebook page. Pictured here are Jinnifir Gauerke RN, Injury Prevention Outreach Coordinator, and Cyndi Basch RN, Burn Outreach Coordinator F

MCP in the Community MCP in the Community MCP in the Community MCP in the Community

The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | November 20168

Realizing MCP’s Mission Through Collective Mindfulness and the Strength of a Diverse Staff– Carolyn David-Graves, For the Population-Specific Council

An article published recently by the Society for Industrial and Organizational Psychology (SIOP) listed “Leveraging and Maximizing Big Data and Applying the Correct Analytics to Make Better Business Decisions” as the number-one workplace trend for 2016. Incidentally, “Building Healthy, Diverse Workforces” was ranked ninth.

Then, in August at the HCA North Texas Research and Evidence-Based Practice Day, Jane Englebright, HCA’s Senior Vice President/Chief Nurse Executive, spoke of the exciting breakthroughs our vault of patient data will help make possible, and the transformation of our operations, practice, and research and health outcomes that will result.

This led me to ponder the role technology plays in driving our work. Perhaps, I thought, machines will one day completely replace people. My thoughts turned next to “collective mindfulness” and its importance in the work we do. Big data is increasingly important, but first we must have a healthy diverse workforce with the “collective power” to produce outcomes that make us a preferred hospital in North Texas.

This collective mindfulness extends to every facet of our daily work, which we pursue knowing that even the tiniest actions can lead to results that are either adverse (if not catastrophic) or exemplary. This mindfulness is displayed by a whole army of healing ambassadors at MCP, be they administrators, doctors, nurses, pharmacists, medical assistants, janitors, food-service workers, volunteers, or any of the other incredible men and women who keep the hospital functioning. We come from a variety of nations, ethnicities, races, and socio-economic backgrounds. When we come together in this spirit of collective mindfulness, however, we produce amazing results.

So what are the implications of all this for diversity at MCP? That, despite our differences, we come to work every day committing to a set of common values, in order to meet the needs of our patients through collective mindfulness. Very often the driver of what we do is “Big Data” paired with technology to improve our accuracy and efficiency.

Will technology eventually completely replace people? No! While the SIOP survey does indeed

point to a shift to digital modes of healthcare delivery, a personal approach remains the most

important factor in meeting the needs of our patients. This is best accomplished through a diverse staff – one that is a microcosm of the

community it serves.

So, with compassionate hearts and physical characteristics with which our patients can identify, we assure them that, “Above all else, we are committed to the care and improvement of human life; in recognition of this commitment, we strive to deliver high quality, cost effective healthcare in the communities we serve.”

This is who we are. We are The Medical Center of Plano.

F

Professional CertificationsCongratulations are extended to the following members of our nursing staff, all of whom recently received certifications in their areas of specialty.

From the Neuro ICU:Elizabeth Lenard, CCRNFrom the Neuro PCU:Rianne Derr, CNMLFrom the CCU:Ben McMath, CCRN F

November’s “Wellness Wednesday” offers information on employee safety and security from MCP’s Security Department. Put it on your calendar for Wednesday the 16th from 11:30 a.m. to 1:30 p.m.

Come by the Coit Street Café for your healthy-lunch special. Then stop in at the Wellness Wednesday table to get some valuable tips on staying safe at work. F

Wellness Wednesday

Second daVinci Xi® Keeps MCP in the Lead for Robotic SurgeryCurrently, MCP is the first hospital in Collin County that exclusively uses daVinci Xi®, the latest technology in robotic surgery. Due to the tremendous growth of the robotic program, MCP has added an additional da Vinci Xi®.

“The da Vinci Xi® is the next frontier in robotic surgery,” said gynecology oncologist, Thomas Heffernan, MD. “The additional system will streamline the program and allow for rapid growth to multiple specialties performing complex minimally invasive surgery.” “The additional system will streamline the program and allow for rapid growth to multiple specialties performing complex minimally invasive surgery.” Xi technology has a 3D high definition vision system, special instruments and computer software that allows surgeons to operate with enhanced vision, precision, dexterity and control. F

9Published by and for The Medical Center of Plano healthcare team

From the CNO Our Magnet JourneyBeing a Magnet organization requires the engagement of our entire staff – not just the nurses – in a never-ending journey to excellence.

Thanks to the tireless leadership of Jeanne Farmer and Mary Bailie, the documents for our Magnet re-designation were submitted by the October 3 deadline.

After submission, the first thing that takes place is a close examination of the initial section, referred to as the “Organization Overview,” by the three-member survey team. Within about two weeks, we received word that the surveyors had finished their study of this section, and had no additional questions for us. They will now proceed with their review of the

remaining four sections.To give you some perspective on the sheer magnitude of the work that had to be done to get us this far, I invite

you to consider that the material required for this document consisted of:• 97 passages of narrative, totaling 327 pages of text;• 163 attachments;• 197 pieces of data/evidence;• 161 outcome graphs.All contributions, big or small, were needed to make the document a reality. There are a few people who

provided a significant body of work that I want to acknowledge. They included: Jeanne Farmer, Karen McCarthy, Tabitha South and Stephanee Thurman.

Other writers who submitted more than one document were:

In addition to the writers, the following team members furnished invaluable support in the form of evidence collection:Bobby AbrahamRobert BlakeWray BorlandMelissa McElroyTravis StrategierTeddy TranBeckie VickersDan Yin When it came time to load the sections of the document onto a flash drive, much-appreciated assistance was provided by: Basil HollowayElias Trujillo

Contributions were also received from:Lizzy AbrahamRebecca AlbertAmy AtnipKim CaldwellJulita DubrawskiSandi GillKendra Griffith-JonesHolly HendersonMarty HigginsLori Hutchins-SamPat JohnsonMary HumphreyJanet KirkseyChristie Mitchum-GutierrezCathy PoitevintCarla RiderEmily RomanoVivian SimmonsEmily SneedKristen UlshLinda Van PeltStacy WinchesterErin Young

Our work is not done, however. While we wait for the surveyors to complete their scoring, we will begin preparing for the onsite survey!

The entire Senior Leadership Team expresses its thanks for all the extra time and energy that have been devoted getting us to this point, not to mention all the things you do each and every day to make a difference. – Sandy Haire, Senior Vice President/Chief Nursing Officer F

Laurie ClemencichPhyllis CzarneckiCarolyn David-GravesMichele HamiltonStephanie HarrisMichelle HooksTeresa IngeApril KimbellEileen KirraneGinny RobinsonDee WilliamsJessica Wilson

Sandy HaireSenior Vice-PresidentChief Nursing Officer

The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | November 201610

ExCEllENCE AlwAys EMPloyEE RECogNitioNCongratulations to our employees who were mentioned favorably in cards and letters and recognized by managers last month. Their caring ways have been recognized by our guests and fellow employees. Thank you for delivering Excellence Always. The *s indicate multiple compliments!

4th Floor Med-Surg/Oncology

Yalam Yeshita ***Veronica Irerura **Joy Powell **Nancy Ybarra **Danette BarlowMichelle BrownKatie BurksLamonica CarrNicole CatesTeri ChaseKaty ChurchwellShannon ClarkLaquinta CrandleTeri CoxRonni FedericoLisa GuinnSarah HayesZuliya HuntSamantha JuliusPriscilla KuerAmanda LewisBree NicholsAnnette NguyenNishita MistryAshley RatcliffSherri RulliRose SullivanBrandee TercekAmy TippsMasha ThomasGiao TruongLindsay Venable

5th Floor Ortho/Trauma

Thao Norman ****************

Vandhana Shibu ************

Jill Ellis *********Bonny Glenn *********Alyssa Lannoo *********Jessica Strasheim *********Melissa Ramirez ********Miles Rochen ********Kelly Warren ********Heidi Linhoss *******Cristina Reid *******Ruel Walker-Banks *******Ivy Jones ******Chandra Larson ******London Byars *****Kasey Kiley *****Gordana Pranjic *****Raquelle Richard *****Gwen Rost *****Metzli Valencia *****Sarah Wells *****Anna Layton ****Kandice Mora ****Komal Rao ****Luisa Salazar ****Gladys Scales ****Cynthia Waddleton ****

Abby Chekenyere ***Kali Hardy ***Adam Hutchison ***ChiChi Kenea ***Lilian Mabiru ***Jimmy Olores ***Sam Peng ***Doni Smith ***Allison Thompson ***Che Bell **Beth Bownds **Laurie Eagleson **Anna Kacprzynska **Abby Kassa **Jenny Krafft **Emily Romano **April Severyn **Alexandra Adams *Zufan Admassu *Esther Areba *Jaleesa Ateman *Aimee Carrothers *Cayley Gover *Theresa McCullough *Aynalm Negash *Margie Nichols *Hannah Suire *Sarah Yiu *

6th Floor ICU StepdownBrandy Bussing *Bruce Manor *Kendall BrownJami HopkinsKatie RothardtJennifer Staten

7th Floor Cardiac Stepdown

Janak Panchal ****Sameh Helal **Pauline Magee **Stefanie Thorne **Crystal Flick *Debbie AlbrechtRaymond BabcockMahesh BhanderiRheannon BujakowskiBrittani ColeGary CostenJennifer FrazierAnnette GarzaKenneth GentapananTimothy IslasNimisha JoseAbhini JosephBaby KuriakosePatsy MarquezKathy MasonCynthia PaintsilCameron PattersonClaire QuirogaPerla RamirezErika SachsShaila SharmaChandrika Solanki

Heidi TeelingVictoria TepponeErin TownsendStacy VargheseChristopher WilliamsDenetria WilliamsCarolina YepesBeth YiumIrene ZvaraCritical Care UnitAmy Hamilton **Lisa Bryan *Garrett Rhodes *Theresa Tang *Christal Williams *Lynvi AngRaquel ApitaTim AtaiePeng BonusCharna BowdenSarah BoykinCaitlyn BridgemanJohn Paul CaolengJefferson CasucianJacqueline ComendadorLinda CookMelisa DavisClaudia DrouinShakirat EgbebiJessica EubanksRubina FaristaRonelyn GelbolingaJennifer GemarinoJennifer GreenRobert GreenErica GriffinChristian GurleyAnne HandleyHannah HartsErin HillmanJordan IngramErwin JumadiaoJoan KaminarRaquel KilliomCandice KnoxJoni KoathLashun LangAngela LashbrookHeidi LauJane LeeStacy LottAllison LyonCarden McCoyBen McMathMichelle McNealPaolo MedelCaitlyn MenardLeigha MozzoniElizabeth MunsonEsther MwauraEctasi NelomsIsabelle NjomgangJennifer NorthLindsey PedersennRazvan Ponoran

Marichris QuezonJennifer RatcliffAaron SiegelAmada SmithRudolfo TemplaSamsook TheisenAshley ToddKayla WaldChristina WangEmily WoodJacklyn YeapCardiology:Sabrina WillardIke ChigboAmy BowyerMarlene ZwolenikJoveda FitzsimmonsEmily SaenzJohn VasquezCardiac Rehab:Carol Loe

Cath Lab:Jim MitchellJason Morales

Neurology:Damon FulceJose Saenz

Lab StarsChris OverturfChristina HenryEbony SimmsEdita MedinaHelen GillJanet RhoadesJon DelacruzKay RaleighKarl GabelLindsey CritesMagda GolderosMarquita AdamsNicole LeclairRobin McNabbSandra TinocoShannon WilliamsSherry FlemingShoshanna McCraryWilliam Lin

Neuro ICUEdel Astronomo *Greg Balogh *Miranda Marquette *Lauren Nguyen *Krista BrashierCarmen CaseyAgnes EllimaSarah EnriquezAli GarzaDuy HoRoy MagjacotBrin MorrisStacey MurphyEse Nosakhare

Alora OsbornCourtney PfeilSarah ReedMark WeissRo Zibari

Neuro PCUCharlie Mbumwae ***Martha Navarro ***Jordan Echols **Jeremy Freeman **Ann Gines **Kayla Centilli *Anjela Kabuta *Sam King *Farheen Makani *Chi Nnake *Emily Todd *

NurseryAmber Rogde ****Morley ***Annette Barone *Janice Blum *Karen ArmstrongMaria BarrettJosie CasteloMari GlennonEdith HallElizabeth JosephHeather McGeeJennifer RedusLori Watson

PostpartumMeg Reed *******Amber Brown ******Julie Bartolo ***Stefanie Bassford **Kim Donohoe **Faith Gay-Wilson **Omara Serrato **Lena Cain *Carmen Davis *Amy Grief *Sandra McRight *Gloria Pittman *Remi Thomas *Lisa Wilson *Margo BrooksChristina ColeJoo LeeBindu ManiTerry RabonPriya ThomasLilly VinsonSeerta WrightCathey YandellSurgical ServicesSandi FiskDan GrecoSandy Moore

Published by and for The Medical Center of Plano healthcare team 11

“Amy Bowyers has consistently demonstrated leadership in the Cardiology Department by taking on projects and completing them in a professional and timely manner. She leads by example and is a role-model and resource to her peers “

10/23/2016 1:26 PM

Hospital Stoplight Report This report highlights actions taken in response to feedback gathered from employee rounding, department-specific stoplight reports, and "Chat with Charles." Watch for it each month in the PULSE, so you can stay informed on progress resulting from your input.

NOVEMBER 2016

COMPLETED 1. Respiratory installed a new refrigerator for staff 2. Ortho Trauma moved the phone charging station to the nurse’s lounge 3. Burn Services received memory cards for their new cameras 4. Finance had new smoke alarms installed in their office space

5. ICU Stepdown received new Neurons 6. Med/Surg unit at Frisco received new temporal thermometers 7. Women’s Services hired 2 FT RNs and a FT PCT 8. Nutrition Services installed several racks and wall mounted tool organizers 9. PACU hired 2 FT RN and a PRN RN this month 10. EVS is now cleaning the OSU area mid-morning daily

WORKS IN PROGRESS 1. Compression garment measurement training for Burn Services

2. Wound Care clinic is currently recruiting for a Wound Care Consultant for Marketing

3. Nursery would like to add a badge reader to the supply room 4. Nutrition Services has ordered a new microwave for the Room Service area 5. Critical care has requested new furniture for their education room

6. A second blanket warmer for Labor & Delivery 7. Facilities is currently recruiting for a Maintenance Mechanic

UNABLE TO COMPLETED Here’s why:

1. Respiratory team requested a Bronch washer; requires capital to purchase 2. Email access at home for non-exempt employees not possible as it is

considered a work activity that is paid.

12 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | November 2016

A Thankful HeartGratitude can transform common

days into thanksgiving, turn routine jobs into joy, and change ordinary

opportunities into blessings.– William Arthur Ward

As we embark on this season of Thanksgiving, I’m mindful of the many blessings I’ve received in both my personal and professional life.

I’m truly grateful for the opportunity to be your CEO, and I appreciate all of you who work diligently every day providing compassionate care to our patients and their loved ones.

In this season, we are reminded to practice gratitude as we gather with family and friends to celebrate the traditions of Thanksgiving.

I hope that each of you have opportunities to give and receive gratitude in ways that enrich your life, and that gratitude becomes an attitude we carry with us through the remainder of the year and beyond.

Quality & Patient SafetyOne thing we can all celebrate and be thankful for is

that MCP was awarded an “A” in the most recent set of hospital-safety scores published by The Leapfrog Group.

Calculation of these scores is directed by the nation’s leading experts on patient safety, and our “A” grade testifies to the dedication of our team and the way we make patient safety our number-one priority.

It also provides us with a means of comparing ourselves with other facilities in our region and across the nation. Some 2,600 hospitals were reviewed by Leapfrog

A Message from the CEO, Charles Gresslein the most recent cycle, and we are very proud to be numbered among the elite!

MagnetOur very sincere thanks also go out to the deeply

committed co-workers who toiled so tirelessly on the document we submitted for renewal of our Magnet designation for nursing excellence.

Assembling a Magnet submission is no small feat. It requires not only professionalism of the highest order, but also the compassion our nursing staff possesses in such great abundance. We look forward to receiving official notification of our Magnet renewal sometime in the first quarter of 2017.

HCAHPSIn my recent podcasts you have heard about the

importance of making a personal connection with our patients, and seen examples of how we can all do that. Each patient has a story, and by taking steps to connect with him or her in a personal way, we communicate our compassion, and are in turn enriched as healthcare professionals. Thank you for always taking the time to see each patient as an opportunity for deeper commitment to the care and improvement of human life.

Hope FundFinally, I’d like to express my appreciation to each

employee who makes a contribution to the HCA Hope Fund. Through your donations, you are helping fellow HCA family members – both here and across the nation – who face financial devastation caused by severe illness or injury, or by fires, floods, hurricanes, and other natural disasters. I’m inspired by your generosity.

With a thankful heart,

Charles F

MCP Earns “A” Grade in Patient SafetyThe Medical Center of Plano has again been awarded an “A” grade for patient safety by The Leapfrog Group.

Leapfrog, a national watchdog on the quality and safety of hospital care, uses publicly available information on 30 different quality and safety measures to assign letter grades to some 2,600 U.S. hospitals. The grades are calculated twice yearly.

MCP was one of 844 hospitals to receive an “A,” ranking it among the nation’s safest hospitals. F