2018 TRADE SHOW EXHIBITORS

CDA SoftwareElectro Parts

Technical/Management Seminars • Diversification Classes • Certification Industry Meetings • Sponsored Events • Industry Trade Show

Whether you are a servicer/business owner, or offer something the service community needs to know about, you NEED to be there!

NSDA Membership/NPSC Special Offer: Join NSDA now, pay for a full registration for NPSC 2019 and receive ONE year complementary membership in NESDA/NSDA. This represents a savings of at least $300. (Offer limited only to those who have never been a member of NSDA. Does not include hotel registration, travel expenses or incidentals.)

Encompass Supply ChainSolutions Inc.JustPressOne

MarconeNational Service Alliance (NSA)

Ness ElectronicsNew Vision Communications

PlusOne SolutionsPTS Electronics

Rossware ComputingSamsung Electronics America

ServiceBench LLCService Power

Union Electronics

THE NATIONAL PROFESSIONAL SERVICE CONVENTION &PROFESSIONAL SERVICE TRADE SHOW

SHERATON DFW AIRPORT HOTEL • IRVING, TXThe Annual Event For Service ProfessionalsConvention: April 1-5, 2019 (Monday-Friday)

—— Welcome Reception April 1; 6-8 p.m. ——Trade Show: Wednesday, April 3, 2019; 12-3 p.m.; 5-7 p.m.

Sponsored by: National Service Dealers Association (NSDA) &International Society of Certified Electronics Technicians (ISCET)

NPSC 2019

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SHERATON DFW AIRPORT HOTEL • IRVING, TX4400 W. John Carpenter Freeway, Irving, TX 75063

Convention: April 1- 5, 2019 • Trade Show: April 3, 2019Sponsored by: National Service Dealers Association (NSDA) &

International Society of Certified Electronics Technicians (ISCET)

No resort fee, Complimentary high-speed Internet, complimentary self-parking, and airport shuttle

Special Room Rates: Room rates at the Sheraton DFW Airport Hotel in Irving are only $135 single or double. Chil-dren 17 years and under stay free with parents. Rates do not include room tax. A special block of rooms has been set aside for NPSC attendees. Rooms are subject to availability after the entire block is sold or after the block expires at 5 p.m. Friday, March 8, 2019. To be sure that you get a room and avoid a higher rate, reserve early. To reserve a room by phone, call 888-627-8190. To reserve online, visit this link: Group Rate For NPSC 2019 * (changes may occur, as required)

TENTATIVE 2019 SCHEDULE*For the most up-to-date schedule, please visit the NSDA website Convention page at

https://nesda.wildapricot.org/event-2984591 Red italics denotes NSDA Service Management College (more management classes to be added)

NSDA SERVICE MANAGEMENT COLLEGE

During NSDA Service Management College classes, you will work on your business by developing new skills and creating specific action plans that will immediately improve your own business. Your business will see imme-diate improvement because you attended the NSDA Service Management College at NPSC!

At NSDA Service Management College you will learn:• The skills to run your business profitably• How to make your business valuable• How to enjoy time off and still have your business

make money• How to keep from being chained to your business

NSDA Service Management College is NOT a series of 2-hour “pep talks” that will be forgotten when you getback home. Rather, the courses are intensive workshopswhere you will learn essential skills and be provided withthe tools required to identify the improvements you needto make in your business.

You will also walk away with a detailedaction plan that will enable you toimplement those changes when youreturn.

You like running your own business. But do you sometimes feel as though your business is running you? You may already be a great tech, but great techs need to learn how to become great business owners! How can we create a culture of change within our business without creating confusion?

The 2019 NSDA Service Management College classes and tentative schedule are as follows:

Process ImprovementSecrets

Tuesday morning

CustomerInteraction

Wednesday morning

How to Get IntoAppliance RepairTuesday morning

RelationshipMarketing

Wednesday/Thursday

MONDAY—April 1, 2019Registration Desk Open 11 a.m.–6 p.m.

1:30-6 p.m., NSDA Board Meeting6-8 p.m.: Welcome Reception

(Cocktails & Appetizers)

TUESDAY—April 2, 2019Registration Desk Open 7:30 a.m.–6 p.m.

7:30-8 a.m.: First Timer Orientation**door prizes**

8-9 a.m.: BREAKFAST, sponsored by Mitsubishi

9 a.m.-12 Noon: MANAGEMENT SEMINAR: Process ImprovementSecrets for Small Servicer

9 a.m.-12 Noon: SEMINAR:Philips TV trainng on 55,65,& 75PFL5903/F7

9 a.m.-12 Noon: SEMINAR: Samsung Home Appliance Technology

9 a.m.-12 Noon: Sharp - Induction Cook Top - Wall Oven - Microwave Drawer

12 Noon-1 p.m.: LUNCHEON, sponsored by ServiceBench/NSDA

1:15-4:15 p.m.: SEMINAR: Samsung Home Appliance Technology

1:15-4:15 p.m.: SEMINAR: CET (Certified Electronics Technician) Prep Class

1:15-4:15 p.m.: SEMINAR:Philips TV training on 55,65,& 75PFL5903/F7

4:30 p.m.: KEYNOTE ADDRESS5:15 p.m.: INDUSTRY ANGEL

RECOGNITION6-7 p.m.: COCKTAILS7 p.m.: DINNER, Sponsored by

Encompass, NSA, OnPoint (An Event to Remember)

WEDNESDAY—April 3, 2019Registration Desk Open 7:30 a.m.–6 p.m.

7:30-8 a.m.: First Timer Orientation**door prizes**

8-9 a.m.: BREAKFAST, sponsored by Panasonic

9-10:30 a.m.: MANAGEMENT SEMINAR: Relationship Marketing for

the Small Servicer9 a.m.-12 Noon: SEMINAR: LG Appliances

Diagnostics Training9 a.m.-Noon: MANAGEMENT SEMINAR:

NSMC CustomerInteraction

9 a.m.-12 Noon: Samsung 2019 DTVTechnology

12 Noon-3 p.m.: TRADE SHOW FIRST HALF

3-5 p.m.:

3-5 p.m.:

3-4 p.m.:

3-4 p.m.: 3-5 p.m.:

3-5 p.m.:

5-7 p.m.:

with Lunch Noon-1 p.m. SEMINAR: LG Panel Diagnostics EXHIBITOR BREAKOUT: CDA Software User Group EXHIBITOR BREAKOUT: Encompass Supply Chain Solutions, Inc.EXHIBITOR BREAKOUT: Best Practices by Service Bench and Asurion Samsung 2019 DTV Technology

TRADE SHOW CONTINUES; COCKTAIL PARTY IN TRADE SHOW AREA

THURSDAY—April 4, 2019Registration Desk Open 7:30 a.m.–6 p.m.

7:30-8 a.m.: First Timer Orientation**door prizes**

7:45.-8:45 a.m.: BREAKFAST, sponsored by Warrantech/NSDA

9:10-10:15 a.m.: Servicer Information Symposiums (First Half of Companies)

10:30-11:35 a.m.: Servicer Information Symposiums (Second Half of Companies)

12 Noon-1 p.m.: LUNCHEON, sponsored by NSDA/ISCET

1:00-4:00 p.m.: Sharp - Induction Cook Top - Wall Oven - Microwave Drawer

!:00-3 p.m.: Samsung GSPN Training Class

1:30-3 p.m.: Service Summit2:30-3:30 p.m. NSDA Financial Benefit

Programs2:30-3:30 p.m.: SEMINAR: Customer

Service Representative (CSR)

3:30-5:30 p.m.: Samsung GSPN Training Class

5:30-7 p.m.: NSDA Town Hall/Annual Membership Meeting/Election of Officers

7-7:30 p.m.: NSDA Incoming Board Meeting

7:30-11 p.m.: DINNER, Night on the Town—Dinner on Your Own

FRIDAY—April 5, 2019Registration Desk Open 7:30 a.m.–6 p.m.

8-9 a.m.: BREAKFAST, sponsored by NSDA/ISCET

9-10 a.m. Hall of Fame Honoree Meeting (Private)

9 a.m.-12 p.m.: ISCET Board/Annual Membership Meeting

Noon-1:30 p.m.: LUNCH – ON YOUR OWN9 a.m.-12 Noon: SEMINAR: How to Get Into

Appliance Repair1:30-5 p.m.: SEMINAR: HDMI, Plasma

and Wi-Fi, Dan Mundy1:30-5 p.m.: CERTIFICATION TESTING

FOR CET, CSM, MST, CSR6-7 p.m.: COCKTAIL PARTY7 p.m.: NSDA/ISCET Awards

Banquet, sponsored by NSDA/ISCET

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