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7/23/2019 NRBM Summer 2016
1/40
Summer 2016$6.95 inc GST
NORTHERN RIVERS
Key to future growth
The LismoreProspectus
Is Your Business Fit forSummer?
Avoid Fallout Fromthe Silly Season
Ramp Up Your Sales -
4 Easy Steps
Banking & Finance
Employment & Training
Biz Tips
MAGAZINE
7/23/2019 NRBM Summer 2016
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F L Y P E L I C A N
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J E T S T A R
S Y D N E Y
S Y D N E Y
M E L B O U R N E
1 3 : 1 01 1 : 4 5 J E T S T A R S Y D N E Y
N E W C A S T L E
1 7 : 2 01 5 : 5 5 S Y D N E YV I R G I N
1 8 : 1 01 6 : 4 5 S Y D N E YJ E T S T A R
Departs Airline Destination Arrives
Departures
Now up to 58flights per week.Ballina Byron Gateway Airport offers up to 7 flights a day with up to
58 flights per week travelling to Sydney, Newcastle and Melbourne.
There are daily services to Sydney plus regular direct flights to
Melbourne and Newcastle travelling on Jetstar, Virgin, Rex andnew airline partner, FlyPelican. So whether your trip is for fun or for
business, make Ballina Byron Gateway Airport your first choice and
support your local airport.
* the above times are indicative of a standard flight schedule and subject to change, details should be confirmed with the
airline partner. FlyPelican commence services early December 2015.
Gateway Airportballinabyronairport.com.au
7/23/2019 NRBM Summer 2016
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Moyra Burke-SmithEditor NRBM
NRBM is and always has been proud to only use local suppliers.
3www.nrbm.com.au
The weather is hotting up and so to is the tourist season. In our beautiful regionthis next financial quarter is the cornerstone of many businesses survival for the rest
of the year, we wish you all a busy and profitable season.Our cover feature this issue is on Lismore where Lismore City Council have spent the past
few years consulting with the community to enable them to put together a cohesive plan forthe future. The Lismore Prospectus is part of that and will be a powerful tool for the economic
development of Lismore and surrounds. We look at a wide range of businesses old and new thathave made Lismore their base and find out how being in the heart of the region has helped them.
Our company profile this issue showcases Epic Assist, an organisation specialising inemployment and education of people who are disadvantaged or marginalised. We talk to JockMcNamara about the business, the team and how they have become recognised as a leader indisability recruitment.
Id like to welcome Aaron Tapp from Colourworks, Stephen Moon from Coastal Voice andData and David Bailey from Eagle Insurance to our Experts Panel, bringing with them a vastamount of knowledge to help businesses use technology to create efficiencies in their businessand make good business decisions.
Speaking of our experts Id like to thank Jamie Cunningham and Clayton Oates who were partof our Meet The Experts workshop in Lismore in November which was a great hit with attendees.This is a program of events we are running in conjunction with Nortec where business owners andmanagers get to workshop with a select panel of experts in a full morning session. Next event is
in March, more details will follow.Enjoy this bumper issue and finally Id like to wish a Merry Christmas and a prosperous New
Year to all our NRBM advertisers, suppliers and readers.
The paper used to produce this magazine is manufactured by an ISO 14001 environmentally rated mill.
Jamie Cunningham has worked with 300+business owners around the world. Onekey result of his work is helping owners toattract and hire top talent, saving them timeand stress in their businesses and their lives.
Clayton Oates, QA Business, our Channel7 business efficiency guru cuts throughthe red tape and helps you streamlineyour business to make things happen.Recognised as one of the Top 25 GlobalAccounting Technology Thought Leaders,the only Australian-based professionalto to be recognised with this honour.
Greg Arnold, Effective WorkplaceSolutionshas 30 years experience asa workplace relations practitioner andmanager in a broad range of industriesincluding construction, engineering,publishing, and hospitality. He helps businessto reduce the risk and exposure to costlydisputation, court cases and prosecution.
Aaron Tapp, Colourworkshas 27 yearsof experience in the office products/officeautomation industry. Aaron has beeninvolved in some of the most innovative andsuccessful businesses in the sector. NowGM at Colourworks (Canon) Nth RiversAaron and the team provide excellencein print management and businessprocess improvement automation.
Gail Fuller, Byron Coastal Real Estateproviding sound real estate advice in propertymanagement, holiday rental revenue, sellingand buying property. Our team is focusedon increasing your profit and ensuring yourinvestment is maintained to a high standard.
Kate Cameron Rochdale Accounting& Business Advisory- Kate started hercareer with PWC Sydney and movedto Lennox Head in 2005. A massive fanof Xero she seriously enjoys workingclosely with businesses to achieve resultsand positive change. With experiencein both marketing and accountancyKate brings a lot extra to businesses.
Andrew Virtue, Newcastle PermanentBuilding Societyis Lismores home-grownBranch Lending Manager. With more than30 years of banking and finance experience,he provides guidance on how customers canmake their banking products work betterfor them and their families long term goals.
David Bailey, Eagle Insurancewith20 years experience specialising incorporate, transport, construction andmanufacturing insurances David loves thechallenge of finding solutions for highlytechnical insurance. He helps customersget the insurance they actually need.
Stephen Moon Coastal Voice & Data,supplying communication solutions tolocal businesses for over 25 years. Westrive to provide our clients with thehighest standards of customer service,
value for money and the most innovativeproducts and solutions available.
Our Experts
NRBMT:02 6685 7569
F:02 6685 5430
W:www.nrbm.com.au
P:PO Box 1777, Byron Bay, NSW, 2481
The Small Print :
Notice: While every effort has been made to ensure theaccuracy of the information in this publication the publisher
accepts no responsibility or liability for any errors, omissions orresultant consequences, including any loss or damage arising
from the reliance on information in this publication. Theviews expressed in Northern Rivers Business Magazine are notnecessarily endorsed by the editor or publisher. No part of thispublication may be reproduced, stored in a retrieval system or
transmitted in any form, or by any means electronic, mechanical,photocopying, recording, internet or otherwise, without the
prior written permission of the publisher.
PublisherAshley Burke-Smith
Editor
Moyra Burke-Smith
Design
www.aguawebs.com
02 6676 2980
ContactsEditorial Contributions:
[email protected] Enquiries/Media Kit:
[email protected] & General Enquiries:
Summer 2016
7/23/2019 NRBM Summer 2016
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www.nrbm.com.au
Since 1995, Tweed Day Surgery has provided high quality clinicalcare and a warm caring environment for patients from thesouthern Gold Coast and northern New South Wales.
We recognise the integral role we play as part of the Tweed Heads/Coolangatta community. This is refected in the excellent supportprograms we offer our patients and referring doctors.
We assist patients with questions about Tweed Day Surgery and theirstay, as well as planning resources for after hospital recuperation.
Our surgical services include:
To discuss available consulting times or to
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Urology
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Pain Management Gastroenterology &
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Orthopaedics
7/23/2019 NRBM Summer 2016
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17
Summer 2016www.nrbm.com.au
18
1612
20-35
Banking & Finance 12-13Is your business fit for Summer? Find out howto make sure it is
Employment & Training 14-16Prepare for the VUCA world and Tips forthe Christmas Party
Insurance 17Invest time now to save future disaster
Business Efficiency 18
How to get closer to that Paperless Nirvana
News 6-7Keeping you up to date with news from the region, includingThe Round Up news from the regions chambers.
Business Matters 8-19 & 36-37Covering the issues that matter to your business: Biz Tips,
Banking & Finance, Employment & Training, Insurance, RealEstate, Communications, Business Efficiency and Marketing.
Company Profile 28This issue we talk to Employment Services Manager,Jock McNamara and find out more about Epic Assist
and how they champion workplace diversity.
Pollies Points 38Find out the key issues that your local pollie is fighting for you.
The Lismore Prospectus 20-35Lismore has been kicking some big goals this year witha number of major projects coming to completion, morein the planning stages and winning a diverse number ofawards. In our feature this issue we look at The LismoreProspectus, a new guide for investment in the heart of theNorthern Rivers. The whole business community has cometogether to showcase why Lismore is a great place to baseyour business. Find out more on page 20.
05
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06 Summer 2016www.nrbm.com.au
NEWS&EVENTS
A Ballina councillor says the big
four banks could lose up to $40million in investments under a
new policy adopted at a recent
meeting.
The council voted to gradually
withdraw its investments from
financial institutions aligned with
the fossil fuel industry.
Jeff Johnson said conditions
regarding a comparable rate of
interest and a prudent investment
policy should be easy to
accommodate.
"There are only certain
percentages that can be invested
with each individual institution,
and they have to have a credit
rating and be term deposits," he
said.
"There are about 50 different
banks and financial institutions
that do not fund new coal and
gas projects, so there are plenty
of institutions for the council to
choose from."
Cr Johnson said the
neighbouring Lismore and Byron
Shire councils have already
adopted a similar policy.
"There's quite a growing
campaign worldwide, not just in
Australia for institutions and local
government to put their money
where their values are," he said.
"Given Ballina and the north
coast, we're on a low lying coastal
flood plain area, climate change
will impact on us.
"The more we can do to
encourage the shift away from
these coal and gas projects the
better off our communities will be
in the future."
Plastic-Free Shopping? YambasGot It In The BagYamba businesses are making leaps
in the effort to drastically reduce
Yamba's plastic footprint, with thelaunch of the newest edition of the EcoBag.
Anti-plastic campaigner and local EcoBag representative Gina Lopez
said the third edition bags were thoroughly embraced by stores around
town when they were distributed last week.
It brings the total number of reusable bags distributed in Yamba up
to 60,000, and incredibly some people are still using bags from the first
edition.
"It makes me proud of the community; the people embracing
change and reducing the impact through really simple steps. said Ms
Lopez.
"We don't need a lot of the stuff we consume. I'm proud of
everybody who is brave enough to recognise they have the power to
do something."
Since the plastic reduction campaigns were first introduced to Yamba,
a number of businesses have almost entirely cut back on plastic use.
Beachside Bargains has reduced its plastic bag consumption by about
80% and Caperberry has not bought any plastic bags at all. The Yamba
farmers' markets are also almost packaging free.
The behavioural change is so evident that Yamba is being used as a
case study all through the national plastic reduction community.
Yamba Chamber of Commerce president and Clarence Valley
councillor Sue Hughes said the Chamber had been proactive for years
about reducing the plastic footprint in and around Yamba.
"It's just fantastic to see so many local businesses support the huge
benefit of reducing plastic bags," she said.Ballina Byron Gateway New Flights,New RecordFlyPelican has announced it will be
commencing air services between
Newcastle and Ballina Byron
Gateway on Monday 8th December.
CEO of FlyPelican, Paul Graham said: FlyPelican is very excited to be
adding another route to its network. Newcastle to Ballina (Byron Bay)
is very well suited to our Jetstream 32 aircraft that seats 19 passengers.
The flight time is one hour and twenty minutes and we will be operating
a daily return service to start with and hopefully increase frequency asthe demand grows.
The airport has also just experienced the busiest October in its history
with more than 44,000 passengers flying into and out of the North
Coast, continuing the airports positive start to the 2015/16 financial
year.
The October total of 44,076 passengers was the second highest
month on record, finishing just behind the January 2015 total of 45,437.
The record month comes in addition to a record 113,515 passengers
in the first three months of the financial year, an 8.2% increase on the
previous year and the highest September quarter documented.
The Commonwealth Bureau of Infrastructure, Transport and
Regional Economics (BITRE) data for September has also highlighted theBallina Byron Gateway Airport as among the fastest growing airports
in Australia.
Ballina Council WithdrawingInvestments From Fossil FuelSupporters
Byron Scoops the Pool at NSWTourism AwardsByron Bay has scooped the pool at the
annual New South Wales Tourism awards.
Bluesfest added to its growing collection
of gongs, being voted the state's best festival
or event.
Wollongbar campus of North Coast TAFE won the award for Tourism
Education and Training.The Cape Byron State Conservation Area took home gold in the tourist
attraction category, while the associated Arakwal Dolphin Dreaming
program won top honours for Aboriginal and Torres Strait Islander tourism.
Indigenous education officer, Delta Kay, said it was a proud moment.
"Byron's done really well this year," she said. "Last year we got silver
for Arakwal Dolphin Dreaming, so to be able to bring home the gold is
fantastic."
Ms Kay is a key player in the program and has taken the reigns from
her sister who started it some time ago.
"Dolphin Dreaming has been running for many, many years," she said.
"We teach our local Aboriginal culture through stories, song and
dance."It's a very hands-on program and we utilise the great outdoors of the
Cape Byron Conservation Area when we deliver the programs."
7/23/2019 NRBM Summer 2016
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THEROUNDUP
07Summer 2016www.nrbm.com.au
Casino Reindeer TrailHello and a Merry Christmas to you all! Casino
Chamber is in full swing with our Christmas
promotion, the Casino Reindeer Trail.This is our way of supporting our local economy.
Local businesses were invited to join in the promotion
where customers who spend $20 in 5 participating
stores go into a draw to win $2000 worth of
vouchers to spend in any of the participating stores.
We filmed a small introductory video that
gained almost 1000 views in one weekend. We then emailed out a
campaign to draw people to our facebook page which again boosted
momentum needed to give this promotion maximum exposure.
So far the project is going very well with people joining up and
keeping their dollars local.
Well have a full report at the end of the promotion in themeantime we wish you all a busy selling season and look forward to
catching up at our next meeting!
Lismore Team Takes Top HonoursLismore Chamber of Commerce
and Industry Inc. were awarded
Best Local Chamber of Commerce
in the Northern Rivers Regional
Business Awards at the LismoreWorkers Club on Saturday, 26
September.
With an audience of more
than 350 representatives from the regional business community, the gala
event sponsored by the NSW Business Chamber, presented awards for
excellence in 19 categories to businesses and leaders from the Tweed to
Grafton. The award for Best Local Chamber of Commerce was closely
contested between the regional chambers from Lismore, Ballina, Evans
Head, Kyogle, Murwillumbah, Tweed Heads and Yamba.
The Lismore Chamber of Commerce and Industry Inc., recently
renamed to better represent the wider scope of businesses in 2480, paid
tribute to the hard work of the Board who have worked tirelessly to make
the chamber a strong voice for the business community and foster a
strong alliance with the Lismore Council and other regional organisations.
LCCI now moves on to represent the region at the State Awards
in Sydney.
Clarence Valley businesses responding to a recent confidence survey
are generally positive about the year ahead.Clarence Valley Council sent the survey to a combined list of the
five chambers of commerce and selected businesses .
Mayor, Richie Williamson, said although the response was not as
high as they had hoped he expected that businesses were either too
busy to respond or were comfortable with the way things were going.
You would expect to hear from more than that if things were
going badly, he said. The view from those who did respond was
they were pretty confident.
The business confidence survey is an initiative of the Clarence
Business Advisory Committee. It provides a snapshot to measure
ongoing business and industry confidence across the Clarence Valley.
Highlights include:
57% of respondents believed they would perform better in the
2015/16 financial year
respondents viewed the outlook for the national economy as
remaining the same or moderately stronger. However, they saw
the Clarence outlook as being moderately or significantly stronger
close to 40% of businesses reported a stronger return for the
2014/15 financial year and 35% remained the same
limited impact on stafng numbers reported with 43% of
businesses saying they would remain the same
more than half of businesses were intending to maintain their level
of capital investment for the year
economic climate, policy and taxes are the key issues impacting on
Clarence business performance
assistance is most needed in business new market options,
marketing and e-business solutions.
Cr Williamson said Survey responses will help decision makers get
a collective view of business sentiment across the Clarence, he said.
The next survey will be distributed in February.
Byron Bay's new pay parking machines are being installed in time to be
operational from the 17th December.
Council's transport and traffic officer Simon Bennett said 135 new
machines will be placed on the public footpaths and road reserves, within
the pay parking area.
The machines stand about 1.5 metres tall, are solar powered and will
be spaced between 30 to 50 metres apart.
Parking will cost $3 per hour or up to a maximum of $20 per day
depending on where you park.
For locals there is still an option to purchase a residents exemption
for $50 pa.
"If you are a resident, ratepayer or work within the pay parking area,
you can purchase an Exemption. The annual cost for a resident Exemption
is $50 and for a person who works within the pay parking area, but lives
outside of Byron Shire, the cost is $100," Mr Bennett said.
There is no cost for Byron Shire pensioners.
The new Byron Bay Pay Parking scheme is part of Council's Fit for theFuture improvement program.
"With over 900,000 plus day trippers coming into Byron Bay each year,
most of the pay parking revenue is expected to come from this group.
"It's anticipated that Council will raise over $2 million annually from
pay parking with the funds going back into improving Byron Shire's
infrastructure," Mr Bennett said.
Also changing the landscape in
Byron are the new CCTV cameras
and improved street lighting which
were installed in November. It is
hoped that these new additions
will help to deter anti-socialbehaviour particularly over the
busy influx during Summer.
Clarence Business Performance
Positive For 2015/16
Byron Pay Parking Machines Installed
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8
BUSINESSMATTERS
REALESTATE
www.nrbm.com.auwww.nrbm.com.au
Gail Fuller, Byron Coastal Real Estate
One of the most wonderful aspects of working in this industry
is that you see a cross section of humanity and how they live.Inside each home you feel and see how the occupants live
either in disregard or by way of caring for their environment at home.What is very interesting as you get to meet the people behind
the homes is the way in which they portray themselves in life, is notnecessarily lived in their own home behind closed doors.
As you walk in you can see immediately if there is alcohol and/ordrug abuse happening, the unhappy relationships, and what I callhouses but not homes, many void of love.
Sadly only a small percentage feel like a real home, you can feel itby the ease in which you walk around and the general good feelingof the property.
Its not about having a perfect showcase home either as that canbe just as lonely and empty as an untidy, dirty home.
Why do we take an image into the world whether in business, ourrelationships, our friends that is not a reflection of how we are living?How can we say we love someone when you can see clearly that youare not living love in your own home. How does the business personpromote business skills and training when their own environment isout of control and in disorder.
Real estate is about people not houses. It is about the way youlive in your home, and from this understanding we sell your property.Many sales are made from one similar person to another. As agentsyou get a feel of the person it may suit and their circumstances.
So how do we start living more true in the one common placethat every person in the world shares? Home. The place that we
return to every day should be our foundational place, nurturing and
supporting us as we live.So often when people are selling they finally finish the house and
paint those last areas, fix the broken pieces, clean all the gardensand look back and wonder why they did not do it earlier. How is itthat we dont honor ourselves enough to want to live like this all thetime. Why do we make do and only complete it for someone else toget more money than to do it naturally for ourselves?
These are the untruths and lies that I see as an agent, and yesit is how we are which I accept and understand. But I still ask thequestion why? Why pretend to be someone more than what you are.Why not be honest and then maybe you have a starting point and areason to live more harmoniously.
Lies Exposed One Home at a Time
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T
o make your sales grow, you need to invest in them. WhenI say invest, Im talking about investing your focus, time and
yes, sometimes money.There is a law that states: What you focus on grows. Staring
at your sales figures wont make them grow but below are fourthings that, if you choose to give them your focus, will make yoursales grow. I guarantee it.
1. Be perceived as unique and valuable in the minds of yourcustomers, clients and prospects. The key word here is perceived.The perception people have of you, and your company, is their reality.
Your customers and prospects have specific needs and concerns,and they have to be convinced you are the person to help them.That help must be perceived as valuable and unique in comparisonto your competitors.
What is unique and valuable about you and your company? How
clear are you on that?
2. Know your HVAs - your High-Value Activities. Set yourself up soyou can spend the majority of your time doing these activities. Salesall comes down to activities. If you are not doing them, then yoursales are not growing. If you are bogged down with LVAs (Low-Value Activities), you need an assistant, or you need to delegate.
A great question to ask is if I HAD to spend 3 days per weekdoing my HVAs, how would I do it? Resist defaulting to it cantbe done. Really look at it as a challenge and get creative. Thinkof it like someone is holding a gun to your head and you HAVE tocome up with some options.
3. Touch system - current research says it can take nine interactions
(or touches) with a prospect before they will buy. Most people giveup after less than five and in many cases less than two. Havinga system in place that can consistently put you in front of yourprospects is a game changer. Let's be clear, those interactions mustbe valuable to your prospect - not nine instances of you trying toflog your stuff.
Think about what they need and give it to them. It could berelevant articles or news updates about their industry. It could beconnecting them with potential staff, customer or vendor contacts.This system does not just apply to your prospects. Treating yourcustomers and clients, in the same way, builds loyalty and helps togenerate referrals.
An interaction should create perceived value in the mind of yourprospect or customer and make them feel positive about you and
your company.To be able to execute on this consistently, you need a system
and a process.
4. Measurement and Accountability - What gets measured gets
managed. Too often we have the best of intentions but otherstuff comes up, and we lose our focus and momentum. Withoutmomentum, there is no power. Having a system of measurement,reporting and accountability creates momentum and power. If youare not doing this, you will not get results. Period.
Some things to measure: number of touches (it helps to bespecific here e.g. calls, f2f meetings, emails, etc.), the number ofnew leads, conversion rate, the number of repeat transactions. Yourmeasurements must be simple to do and meaningful to read.
What Ive listed here is not complex. However, it is also not easy.When you are busy doing the multitude of things to run your businessit is easy to let this stuff slide. Which is why youll find businesses thateffectively grow and scale, are those who have a focus on sales andhave people dedicated to this stuff. It is near impossible to do this
part-time and do it successfully.If you need some more detail or guidance on what Ive written
here, email me at [email protected].
Ramp Up Your Sales in 4 Key StepsJamie Cunningham
10
BUSINESSMATTERS
BIZTIPS
www.nrbm.com.auwww.nrbm.com.au
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BUSINESSMATTERS
COMMUNICATIONS
11www.nrbm.com.au
Stephen Moon, Coastal Voice and Data
CVD has supplied communication solutions to local businesses for over 25 years. Our clientsreceive the highest standards of customer service, value for money and the most innovative
products and solutions available.
KEEPING YOU OPEN FOR BUSINESS
Business Quality Communications
IT Solutions
Cloud Services
Mobility Solutions
Business Application Services
Private Network Solutions
For the Best Advice and Solution for Your Business, Call CVD Today: www.cvd.net.au 1800 115 795 [email protected]
Technology Solutions Perfectfor Your Business
As the business world is growing we are diversifying into theworld of solution selling, offering a wide range of businessneeds including Phone Systems, Mobility/Apps and IT
managed solutions.Being the only tier one Business Partner on the Northern Rivers
enables us to offer any solutions from a wide range of Telstra products.One of the benefits of this is that it allows the products to be placedon clients' existing Telstra account saving them initial upfront costs.You also get peace of mind knowing that your provider is one thatis here for the long haul
Tailoring solutions is part of the skill set your communicationsprovider should be able to offer you as a client. Ensuring thatthe solutions are tailored to the specific needs of the business in
communication, mobility solution and apps, managed networkingand cloud solutions. This is a much better outcome than trying to fitinto a pre-determined package.
As well as focusing on your business needs for the present youalso need to spend time on where you would like your business tobe in the future and what those future requirements will be.
New technology can increase your efficiency, save you moneyand increase your security. Infrastructure As A Service (IAAS) is away businesses can access the latest technology by leasing an offsiteserver, the technology is constantly upgraded without you havingto invest in an onsite server. A simple monthly contract, provides asecure solution.
Software as a service is thesame process but for your businessapps such as docusign and accountssoftware etc.What Kind of Upgrade Do You Need?
A recent project we worked on was with a local company thatwas looking at upgrading their existing server that was situated ontheir premises.
After meeting with the customer and discussing their requirementsnow and in the future we looked at their existing Telstra account andcame up with the following solution:
1: Remove the existing server on premises and provide anInfrastructure As A Service (IAAS) where there intellectual data is
stored in a fully secured premises. This then allows the customerto access their server from anywhere and use the dedicatedinternet tail the server sits on.
2:Upgrade their existing ADSL service so they will have moreaccess to the IAAS server
3:Remove their Microsoft exchange server and install Office 3653:Upgrade all the desktop devices4:Upgrade their existing telephone system
The solution was implemented and placed on their Telstra account,it not only saved upfront costs on buying hardware that quickly getssuperseded but also by upgrading their Telstra account we managedto get some of the hardware paid for. A win win for all.
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12 www.nrbm.com.au
BUSINESSMATTERS
BANKING&FINANCE
GOLDPARTNER
Want more time to grow your business andless time bookkeeping?
www.rochdalehouse.com.au 02 6620 0300
W
iththis warm time of year comes a great amount of factorsto consider for small business in the Northern Rivers. There
are some great online business solutions to fit all businesses,all with the aim of allowing you to do better business.
Trades are in their busiest time of year. Schedules are tight andclients more demanding than ever. Managing your resources andworkflow is key to businesses maintaining momentum, optimisingcashflow and often provide the opportunity for a lot of business ownersto earn a well-earned break with family. Cloud based workforce andjob management products like simPRO and GeoOp are fantasticfor trade businesses. They allow seamless quoting, invoicing, staffmanagement, job management all the while integrating with Xeroaccounting software. Your financials stay as up to date as your jobs doand your cashflow can be managed from any device wherever you are.This software allows productivity to be maximised, allowing business
owners more time in the crucial role of winning and completing jobs
and keeping clients happy.Retail and hospitality businesses are gearing up for their busiest
time of year. Stock levels need to be optimised, costs of sales andstaffing resources need to be tightly controlled and managed.Deputy is a great online Cloud software tool to take the stress outof managing a casual workforce. Rosters and shifts can be planned,managed and published to staffs mobile devices. New shifts can becreated in seconds and staff notified with the opportunity to take ashift that becomes available or needing to be filled. Casual workerscan clock on and off and shift times managed and integrated uponapproval into Xero at the press of a button taking the headache outof payroll function too. Online stock management can be completed
in a range of products such as Unleashed, Fishbowl, DEAR Inventoryand tradegecko.
Professional businesses are gearing up for Christmas breaks andclosures and usually a slower month in January with a lot of clients andstaff on family holidays. This period for these businesses often meanscashflow can get tighter and management of costs throughout thistime is key. As a professional practice, we use cloud based job andstaff management programs as well as run our financials in Xero. Thisensures I can review business results as they happen, act swiftly whereneeded, plan for 2016, all from wherever I am over the holiday break.
We love helping clients implement solutions to improve the waythey do business. Anything that allows more efficient and betterbusiness decision making is certainly a winner. To see how yourbusiness could benefit from cloud solutions call 02 6620 0300.
Is Your Business Fit for Summer?Kate Cameron, Rochdale Accounting and Business Advisory
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GOLD
PARTNER
Want more time to grow your business andless time bookkeeping?
www.rochdalehouse.com.au 02 6620 0300Terms and Conditions apply. Newcastle Permanent Building Society Limited ACN 087 651 992, Australian Financial Service Licence/Australian Credit Licence 238273. NPB3081 HP
After years of taking out awards f rom Smart Investor maga zine, theyve justhanded us the Decade of ExcellenceFinancial ReviewSmart Investor Blue
Ribbon Award for 2015. And weve got to sa y this one means the most.
Thats because it shows that we can offer our c ustomers a better way of
banking where profits go back to providing more competitive rates and
lower fees. An d it proves what our c ustomers have known for over 110 years
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M
any business owners may view theirbusiness as their superannuation fund,
meaning they dont contribute tosuperannuation or see the importance ofputting funds aside, instead planningto sell their business to fund theirretirement.
This may be a good idea in theory,however due to the dynamic natureof modern business, things havechanged in more recent times and weneed to be mindful of the impact ofthese changes. You only have to lookat the impacts of the GFC and howthe stability of a country can change
overnight, so having alternative options
in place should help mitigate some of theunknowns.
Succession planning is about having arealistic plan in place for when you want to exityour business.
Some of the options available to business owners are to sellor lease the business, appoint an employee to run the business or passthe business on to a family member. It is important that business ownersask themselves some important questions about each of these options.
If you plan to sell the business, is there someone willing and able topurchase it from you? Can it be sold within your required time frame,and at the price you need?
Is there someone who could lease your business ifthats what youre hoping to do? This approach
and selling the business both rely heavily on itsprofitability, based on the financial accounts.
If you choose to appoint someone torun the business for you, you will stillbe reliant upon the profit from thebusiness to support your retirement.Is the profit sustainable if youre notactively involved in the businesssoperations?
Be very careful if you are assuminga family member will take over yourbusiness, its not uncommon for the
family member not to realise this isthe expectation. Communication is key
so make sure you have this conversationearly on, keep a record of it and maintain
expectations of timing that work for bothparties, with a contingency plan in case their
circumstances change.Succession planning is also important to ensure your
financial wellbeing in case something happens to you or anotherstakeholder in the business at any time, so dont leave it until youreplanning retirement. Any business issues should be reviewed on aregular basis using what if scenarios, including back up plans shouldthings not go according to plan.
Now is always a good time to make a plan.
Have You Planned Your Exit?
13www.nrbm.com.au
BUSINESSMATTERS
BANKING&FINANCE
7/23/2019 NRBM Summer 2016
14/40
T
raining company HVTC has led the field again with two of itsemployees taking out top honours at the NSW & ACTGroup Training Association (GTA) Awards and
a host employer receiving accolades at theNSW Training Awards.
At the GTA Awards in October,engineering mechanical apprenticeKyle Kruger beat nine other finaliststo take out the Apprentice of theYear award. Hospitality School-based trainee Harry Mitchellwas one of three finalists in hiscategory and named School-based Apprentice/Trainee of theYear.
The Apprentice of the Yearaward tops off a very successful
year for Mr Kruger. The 24 year oldwas also a finalist in the NSW TrainingAwards and he was named OverallApprentice of the Year at the 2015 HVTCExcellence Awards in April.
Mr Kruger, who is based in the Illawarra, was employedas an Engineering Mechanical apprentice before completing hisapprenticeship in order to take up a full time role with his hostemployer South32, formerly known as BHP Billiton Illawarra Coal.
Year 12 student Harry Mitchell from Macksville successfullycompleted a Hospitality Food and Beverage Stream CertificateII while attending school and undertaking work placement at
Nambucca Valley Care.In April the Macksville High School Captain was named School-based Apprentice/Trainee of the Year at the HVTC Excellence
Awards. He was also named Head Chef and won the LeastFood Miles competition for sourcing local produce
in the 2014 Coffs Harbour Regions Future ChefChallenge.
Bale Defence Industries in Port Macquariereceived state-wide recognition for itscommitment to skills development and trainingwhen the company received the prestigiousNSW Training Award for Small Employer ofthe Year in September.
HVTC Manager Northern Regions, GrantReeves, said, Bale Defence Industries has
supported the training and development ofapprentices for many years, sharing a strong
partnership with HVTC for over two decades.HVTC CEO Sharon Smith congratulated HVTCs
winners and finalists on their achievements. Thisresult is an absolute credit to our talented trainees,
apprentices and dedicated and experienced staff.Most importantly, these awards also reflect the significant role
our business and industry partners play in making sure our youngpeople secure quality employment outcomes, Ms Smith said.
HVTC has offices across NSW from Northern Rivers to theSouth Coast. It was Australias first group training company andhas provided employment and training opportunities to more than20,000 people over the past 34 years.
HVTC Wins Three Top State Awards
Tweed, Northern Rivers, North Coast, North West, Mid Coast, Hunter, Hunter-V-Tec,Sydney, Illawarra, Southern Tablelands, Shoalhaven, South Coast
At HVTC we recruit, employ and arrange formal
training for your apprentice or trainee, leaving you
free to focus on productive work that boosts
your business.
We take care of everything for you and are specialists
in recruitment, VET regulation, WHS and HR.
HVTC will manage all of the paperwork and payroll.
You receive one weekly invoice... simple!
Call us today!
02 6622 1363
hvtc.com.au
Over 27 years
experience in the
Northern Rivers
Apprenticeships
and traineeships
made simple
You take care of business, well take care of the rest
14
BUSINESSMATTERS
EMPLOYMENT&TRAINING
www.nrbm.com.auwww.nrbm.com.au
Bale Defence IndustriesManager, Link Bale
7/23/2019 NRBM Summer 2016
15/40
BUSINESSMATTERS
EMPLOYMENT&TRAINING
15www.nrbm.com.au
T
here is enormous change going on in the world of work.The military coined the acronym VUCA to describe the
environment in which we live and work: volatile, uncertain,complex and ambiguous. Soundfamiliar?
Because evolving technologiesand truly globalised markets aredisrupting many business modelsand placing power into the handsand minds of customers everywhere,business has to adapt incrediblyquickly to stay competitive.According to global research byMcKinsey & Company, 40% ofemployers around the world say theycant get people with the skills to
achieve the quick adaptation needed,while many millions of highly educatedpeople remain unemployed.
So we all have to think differently about skill-sets and learning for this new VUCA world.
Here on the North Coast of NSW, businessis necessarily more dependent on networking,entrepreneurialism and directly contacting customerslocally and globally to deliver goods and services to them.Accordingly, businesses must find a way to ensure that current andprospective employees have an agile set of capabilities centred onfinding - and keeping - customers for their lifetime.
Welcome to the T-shaped learner and worker. The T-shape learnerand worker has (traditionally) skills, knowledge and competencies
with technical depth (the upright of the T) but also has broad softskills: good work ethic, an adaptive,enterprising nature and highly effectivecommunication and social skills (thehorizontal cross bar of the T).
The key challenge for individualsto become and stay employed is tobe constant learners and acquirean holistic, malleable T-shapedskillset that expands, contracts and isreinvented as customer (and employer)demand comes, goes and evolves.
This holistic skill set cant belearnt just in a classroom, or on the
job, or online. It can be learnt througha collaborative approach in which learner/
workers are exposed early and almost in parallelto experiences in the workplace, in structured
learning environments and in the community that helpform the vertical and horizontal capabilities together.The key challenge for businesses, training providers and
job service providers is to achieve this working in parallelmodel together. Its a new way of thinking about skills, capabilities
and recruitment for your business.It starts with a conversation if youre interested in exploring this
with us, contact us on 1300 628 233.
A New Way of Thinking
Source: EnterprisingFutures: The changing
landscape and newpossibilities for furthereducation Gazelle Global
Adapted extract from a speech by Elizabeth McGregor, Institute Director, North Coast TAFE
7/23/2019 NRBM Summer 2016
16/40
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16
BUSINESSMATTERS
EMPLOYMENT&TRAINING
www.nrbm.com.auwww.nrbm.com.au
They call It The Silly Season
S
ome tips to avoid the fallout from staff Christmas functionsChristmas functions are great for team-building and rewarding
staff, and a chance for staff and management to relax and un-windand celebrate the successes (or otherwise) of the past 12 months.
However, when staff and management let their hair down in thespirit of the season, especially when alcohol is involved, anything canhappen and, unfortunately often does! Heres some advice to getthrough the silly season unscathed.Harassment and WH&S
Unfortunately employers can be held to be vicariously liable forinappropriate statements and conduct that occurs at work-relatedChristmas celebrations. Such conduct can amount to sexual harassmentor other forms of harassment (such as racial harassment). Particulardanger areas include Kris Kringle gift giving, joke staff awards andskits/performances that may offend certain persons and groups.
Employers also have responsibilities to ensure the safety of all
employees at work-related Christmas functions, by taking steps toprevent inappropriate conduct, including: ensuring responsible service and consumption of alcohol together
with the supply of appropriate quantities of food and non-alcoholicbeverages
having a code of conduct and drug and alcohol policy in placeprior to Christmas functions and reminding employees of thosepolicies before the function
training and advising employees and managers in relation to theexpectation and standard of conduct required at work functions;
making appropriate transport arrangements if alcoholic beveragesare served
having appropriatemonitoring and
supervision at theparty
having a complaints process
taking appropriate and timely action if issues arise.These steps are designed to ensure compliance with WHS obligations,
and mitigate against workers compensation claims, breaches of WHSobligations, and other harassment claims.Clear policies
It is also important to have clear policies and procedures governingthe conduct, behaviour and expectations of employees at Christmasfunctions (and indeed all staff social functions), to enable the employerto take disciplinary action against non-complying employees inappropriate cases.Prepare
It is important for employers to prepare for Christmas functionsbecause it is easier to take appropriate steps before the function toavoid Christmas party fiascos than having to deal with any aftermath.
Note: These steps and policies and procedures can be applied toall staff and corporate functions, not just Christmas parties, and it ishighly recommended that a broad policy relating conduct at staff andcorporate functions that applies equally to management and staff beincluded in your Staff Manual.
For further information about this issue, introducing appropriatepolicies or Staff Manual, or you need advice on the fallout from a staffparty, please do not hesitate to contact Effective Workplace Solutions on(02) 6676 3445 or email us at [email protected].
Greg Arnold, Effective Workplace Solutions
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BUSINESSMATTERS
INSURANCE
17www.nrbm.com.au
I
f youve ever dealt with the staff at Eagle Insurance Brokers youllnotice one thing, they love their job. In an area that most of usonly think about because its necessary, Eagle really see their role
as going the extra mile for you so you get the best combinationof policy and price.
Managing Director David Bailey explains the amount ofprofessional responsibility brokers have to their clients and why staffeducation and qualifications combined with rigorous professionalstandards make broking one of the most accountable occupations.
Just like an accountant or solicitor, a broker works on theirclients behalf. We represent our client to the insurance companyand do all the negotiating on their behalf. People are busy with theirown lives and businesses and some types of insurance packages orsituations are complicated. Our role is to identify what particularpolicy requirements clients have and then approach the mostsuitable insurance companies and submit the insurance requestto the market. One area of expertise we deal with is professional
indemnity, and as a company, we obviously have enormous legalresponsibility and professional indemnity obligations to our clientsas well.
Eagle Insurance Brokers have access to more than 120 companiesin Australia and internationally, including Lloyds of London. Thechoice of underwriter varies and is determined on what type of risksyou wish to insure against. The 28 strong Eagle team is spread overfour branch locations and with three representatives located outsidethe branches, they cover the entire mid-north and far-north coastacross seven locations.
The latest staff recruitment is a dedicated claims manager, JenniferMcPherson, who has a ten year background in handling insurance
claims and also holds aBA Law. We believeits really important
to have one personhandl ing yourcase if you needto make a claim.Some claims canbe quite complexand having ahighly trained andexperienced personnegotiating with theinsurers is the best wayto look after our clients.
When asked what themost common mistakes made
when buying insurance David commented:Firstly that they think will never use it so dont invest time in
the purchase. We see first-hand in our local area the results ofstorms, fires, burglaries and other issues. At any given time we havea couple of hundred open claims in our business.
Secondly that it covers everything. Unfortunately insurance is oneof those things that is a grudge purchase. Nobody really wants topay for it but everybody expects to be covered for everything whensomething goes wrong. So give your purchase the time it deserves,its a major business expense for the year, so really understand whatyou are buying and that you have the right cover. Brokers are hereto offer that service.
Going the Extra Mile
SYDNEY
Phone 02 9797 9096
Freefax 1800 650 453
PO Box 85, Haberfield, NSW 2045
BALLINA
Phone 02 6681 5128
Freefax 1800 650 453
PO Box 2176, Byron Bay, NSW 2481
BYRON BAY
Freecall 1800 132 453
Freefax 1800 650 453
PO Box 2176, Byron Bay, NSW 2481
www.eagleinsurance.com.au
Insurance you cancount on whenyou need it most!
Why wait until you make a claim before finding out how good your insurance policy
is? Dont risk it! Our insurance brokers are objective and can make sure that your
policy covers your businesses needs. At Eagle we can help you:
Make an informed decision
Avoid paying for what you dont want
Access the full range of offers and products
Objectively assess what covers your business needs
Save time and focus on your business let us shop around for you.
Our brokers live locally so you dont have to speak to a call centre in another
state (or country!).
We know insurance so you dont have to.
Call Eagle today for a no obligation, free assessment of your insurances.
7/23/2019 NRBM Summer 2016
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Business Efficiency
Specialists in CloudBased Business SolutionsAccounting, CRM,Payroll, Consulting,Training & Support
E: [email protected] T:1300 289 846 W: www.qabusiness.com.au
CreatingTime for Moments
That Matter
Call us for a complimentary assessment to determine if the cloud is right for your business
Check in with your business anywhere / anytime(formerly referred to as QuickBooks in Australia)
18 www.nrbm.com.au
BUSINESSMATTERS
BUSINESSEFFICIENCY
T
here has been a long held belief that computers andtechnology would eliminate the need for paper in
the office. Ironically the opposite has actuallyoccurred, over the past 20 years the volume ofpaper used in businesses has more than doubled,with the average office worker consuming morethan 10,000 sheets of paper per year, 45% ofwhich is discarded and much of the remainderis locked up in filing cabinets never to be viewedagain.
Whilst we have been long dreaming of a total
Paperless Nirvana perhaps now is the time weshould awake from our slumber and focus onchipping away at using Less Paper, by scrutinisingone business process at a time. So where do westart?
One area that can be completely automated and papereliminated, is the process of Employee Expense Management.
For those of you that travel and the office is your mobile phone orlaptop, one of the first jobs when you return home from a businesstrip is to empty your pockets of a myriad of travel receipts thatneed to be unravelled, coded, annotated and entered into theaccounting system for claiming and reimbursing. Not to mentionthat you probably will also need to photocopy most of the receiptsthat will fade beyond recognition due to the fact they wereprinted on thermal paper and the originals will fail to satisfy thesubstantiation rules for a future GST audit by the ATO. In many casesyou will also need to match these receipts against the corporate
credit card statement when it arrives or fillout a tedious, time consuming, Expense
Claim Re-imbursement Form (in Wordor Excel) in order to recover those out
of pocket expenses that you paidfor with your own cash.
Now imagine a scenario whereyou simply take a photo of thereceipt on an App on your mobilephone and you throw away thereceipt (or dont even take it fromthe supplier in the first place). The
system automatically scans andinterprets the document identifying
key information such as, SupplierName, ABN, Address, GST, Total and
even the General Ledger Code to allocatethe transaction to. This information is then
automatically matched against the credit cardtransaction and is fed directly into your accounting system (all withthe ability to enable customisation of an optional approval processthat suits the way you do business). This entire process can occurAutomagically without any paper being retained and with low H.I.(Human Interference).
This technology is available now and being used by savvy smallbusiness owners and operators to drive efficiencies in their businessand just another example of how the use of carefully selectedapplications can enable you to Buy Time from your business.
Less Paper, More EfficiencyClayton Oates, QA Business
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19/40
BUSINESSMATTERS
BUSINESSEFFICIENCY
19www.nrbm.com.au
SAVE MONEY - SAVE TIME - SAVE PAPER
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Most small to medium business owners have made this commentand others such as how do I grow my business faster andspend less time in my business? or how do we free up staff
time to work at more productive tasks that gain growth for the business?
Unfortunately most business owners feel they are too busy to take thetime to solve them.
So whats the solution and whats available? You can empower staffand streamline the business to automate and rid yourself of many painpoints around mundane, manual business administrative processes.Its about working with current systems, not replacing them.
There are a lot of ERPs (the software systems that run your business)available to businesses. Most organisations have a good ERP in place andsystems and processes that work in with them.
The solution is not to replace these ERP systems but to find ways to
automate the manual processes, with your existing technologies.There are solutions available that can integrate into most ERP systems
and accounting solutions from bespoke accounting software, MYOB,Quickbooks, XERO etc.
It is in nearly every discussion with existing clients, prospective clients,their advisers, staff and accountants they discover, through mappingof existing processes, what is available to the business through a smartautomation solution. In most cases it results in a reduction of approximately75% of staff time.
The solutions that are available are completely customised andaffordable for small to medium business. They allow business ownersand staff to:
free up their time have a complete audit trail over work being completed on the
business, even remotely
set tasks with time frames for completion
provide a reduction in manual labour around tedious data entry andadministrative tasks
have improved efficiency on average by 75%Information can be automatically extracted from hard copy
documents, emails, and placed wherever it is required.Is it for you?
Its easy to identify if your business efficiencies can improve. Twoobvious signs are:
1. If you or your staff are keying data, scanning documents to files oremails, you dont have a system in place to have complete visibility
over your workflow in your business remotely and digitally.2. If you are using in trays (hard copy or email) to have information
processed into your ERP system, then your business could do with ahealth check to enable you and your staff to work on your businessinstead of in it.
Data and document data content can flow easily and accuratelywithout the requirement for manual human intervention, the outcomesare extremely powerful and most business stake holders are completelyamazed at the power that the solutions offer, how accurate and specificthey are in relation to integration into their business processes and systemsvia customisation. For more information visit: www.colourworks.com.auor www.go-paperless.com.au
Start Working On Your Business InsteadOf In ItAaron Tapp, Colourworks
7/23/2019 NRBM Summer 2016
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Summer 2016
Lismore City Council has positioned itselfto lobby for big ticket public funding andprivate investment with the development of
the new Lismore Prospectus. The document waspresented to local state and federal politiciansat a jam-packed breakfast launch on 8 October,with the aim of the prospectus ending up on thedesks of cabinet ministers in Canberra, seniorcivil servants in Macquarie Street and privateinvestors throughout Australia.
At the launch, NSW State MP Thomas Georgesaid that hed be able immediately to put theprospectus to good use, whilst Federal MP KevinHogan announced that hed established a high-
powered task force to maximise outcomes fromthe document.
The 32-page Lismore Prospectus providesa comprehensive guide to private sectorinvestment and public sector funding in a bidto attract multi-million dollar investments andprojects to the city whilst promoting the benefitsof Lismore. These include the citys role as
the business centre of the Northern Rivers, a stable and skilledworkforce, the largest retail and professional services sector in theregion, a business-friendly council and excellent transport links toSydney and Brisbane.
How it came about
The prospectus is the brainchild of Lismore City Councilsexecutive director for sustainable development Brent McAlister.Brent explains that until the production of The Lismore Prospectus,Council would tend to approach potential investors for specificprojects on an ad hoc basis: there was no single documentthat encapsulated Lismores growth prospects and key offers topotential private and public sector investors.
Now we have the perfect tool to sell Lismore, enthusesBrent. Reaction to The Lismore Prospectus since the launch has
20
been so positive weve had to organise two reprints and orderextra thumb drives for the e-version of the document.
The Lismore advocates
As Lismores Mayor Cr. Jenny Dowell explains, Before producingThe Lismore Prospectus we agreed that it was important to featureone of our greatest strengths the people who make the citytick and who have achieved success in their respective fields. Wedescribe them as 'Lismore advocates' and their belief in the city'sprospects for growth is immediately apparent.
The Lismore Advocates are from sectors such as health,education, business, development, the arts and sport. A samplingof these individual champions is included in this feature, alongwith their (abridged) supportive comments which appear in theprospectus.
Lismores role as the regional hub
Lismore City generates almost $2billion in GRP annually and theLismore LGA is host to some 4,000 businesses and over 20,000
The LismoreProspectus
COVERFEATURE
Mick McKinlay, Managing Director, North Coast Petroleum -Factors such as the availabilityof talented people to build our team, along with the cooperation we receive from Council andlocal business houses, have all contributed greatly to the success of our business. I have the utmost
confidence in the economic future of Lismore.
Dr. Austin Curtin, Surgeon, St Vincents Private Hospital -The new infrastructure being builton the Lismore Base Hospital site will lead to the development of clinical academic departments. Ipredict that this will be the basis of a new explosion in medical services in Lismore.
LismoreMayor JennyDowe
ll,withMPsThomas
GeorgeandKevinHoganatth
elaunchofTheLismore
Prospectus.
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Summer 2016
COVERFEATURE
21www.nrbm.com.au
jobs. The city is serviced by daily commuter flights to Sydney, witheasy access to international flights out of the Gold Coast and thefreeway to Brisbane. Health, education, community services andretail trade are the dominant employment sectors in Lismore, with
construction, finance, insurance, property and business servicesexpanding significantly of late.
Lismores workforce has the highest level of bachelor degreeand post graduate qualified workers in the Northern Rivers and thecity also enjoys the highest level of vocationally trained workersin the region. With an annual budget of $130m+ Lismore CityCouncil is also a key employer in the LGA, providing over 400
jobs directly.In a reflection of Lismore's role as the regional hub, the city
has seen considerable construction and development activity oflate. Major projects completed recently include Southern CrossUniversity's $28m hi-tech Learning Centre, the $10m renovation ofthe Woolworths Lismore Central shopping centre, the constructionof Councils $15m Goonellabah Sports and Aquatic Centre, theconstruction of the $6m Gateway Motel accommodation andconference facility, the building of a brand new $10m Woolworthssupermarket and retail premises at Goonellabah shopping centre
and the $6m refurbishment of Lismore City Hall.Recent development at the South Lismore
Industrial Precinct has been matched bysignificant investment in land for residentialhousing by the Lismore Catholic Archdioceseand private sector developers. These activities
have been complemented by the first stages of a$270m expansion of Lismore Base Hospital.
Projected population increase
The Lismore Local Government Areas currentpopulation is 44,700 and is predicted to grow by5,900 residents over the next 20 years. Lismorespopulation is growing at a sustainable level,with the citys residents maintaining the highesthousehold income for the region. The majorfactor helping to generate population growth isthe employment opportunities contained withinthe major economic growth sectors which
underpin Lismores position as the heart of theNorthern Rivers.
Key growth sectors in lismore
Health:This sector cements the citys strategic regional
importance and includes:The Lismore headquarters of the Northern NSWLocal Health District, with a staff of 3,600
Lismore Base Hospital, with 985 employeesand currently undergoing massive changes,including the staged expansion of the LismoreBase Hospital and construction of a 520-vehicle
multi-story car park, at a total cost of $270mThe Lismore Health Precinct, which is pr imedfor new medium density housing and otherdevelopment
St Vincents P rivate Hospital campus in EastLismore: voted one of the top 10 privatehospitals in Australia in 2015
Southern Cross University Health Clinic, whichis currently servicing 7,000 patients per quarterand expanding rapidly.
Education:Lismore contains important tertiary, secondary and other educationassets, including: Southern Cross University, which contributed $220.8m in gross
regional product, $135.1m in household income and 1652 full-time equivalent jobs in the Lismore LGA in 2013
The University Centre for Rural Health (North Coast).Lismore is also the administrative centre for the North Coast
Institute of TAFE and home to the largest number of public andprivate primary and secondary schools in the region.
Professional services:Lismore has the greatest number and widest range of professionalservice providers in the region, including: Major state and federal governmental institutions such as
health, justice and community services Accountants, legal practitioners, financial institutions and
investment advisors Town planners, surveyors and other specialist services linked
to building and development.
ulie Dickson, Founder & Managing Director, Black Sombrero - As the epicentre of ancknowledged clean, green food bowl, Lismore is superbly placed for a business like Black Sombrero:
we benefit from having top quality fresh produce at our fingertips and a Council that is on the ' war-
ath' to reduce red-tape for its business constituents.
Karey Patterson, Founder , eReserve -Lismore is an innovative and creative hub that providesertile ground for global ventures such as ours. The city punches above its weight in terms of servicesnd facilities and there is a large and well educated population of university graduates that seek workere.
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Summer 2016
The city has the largest number of Real Estateagencies in the region. Other significant economicsectors and elements contributing to Lismorescurrent success and future growth prospectsinclude tourism, agriculture, the arts, residentialdevelopment, retail, transport, industrial services
and the ongoing revitalisation of the CBD andnearby riverside recreational precinct.
A snapshot of investment opportunities in theprospectus
Potential private investment opportunitiesin Lismore include a medi-hotel and servicedapartments for the medium-density healthprecinct around Lismore Base Hospital; a largetransportation hub in South Lismore; a majorevents and entertainment centre on the outskirtsof the city; and large greenfield developments toprovide housing for Lismores projected population
increase of just under 6000 people over the nexttwo decades.
Public sector funding opportunities include theLismore Quadrangle project that encompassesrelocation of the Lismore Regional Gallery;Lismore Park being redeveloped as a 'destination'recreational facility such as Hyde Park in Sydney;and major infrastructure upgrades such as
a bridge over the Wilsons Rivers on the edge of the CBD, to serviceNorth Lismore Plateau, and a major new road, the Goonellabah Link,which is planned to alleviate traffic density on Ballina Road and theBruxner Highway.
Many more business and investment opportunities have beenidentified. These are summarised on the 'at a glance' advertisementon the accompanying page - and covered in more detail in thedocument.
A business-friendly council
Lismore City Council has earned a reputation as a proactiveorganisation with a proven track record of assisting partnersinvolved in major planning projects, developers and business ingeneral. Council's economic development manager is responsible forsignificant procurement and partnering initiatives and is the single
22
point of contact for existing businesses that need support in suchareas as finding new markets, relocating to Lismore, or upskilling theirworkforces.
Help for developers and business investors
Council has a can do approach in terms of new development;routinely providing pre-lodgement meetings to ensure all issues andinformation required from applicants are identified upfront. Councilemploys an experienced strategic property development manager formajor developments, and the services of an in-house urban designerare brought to bear on larger DAs. In regard to the future rezoningof residential land, Council offers a fee-based and unique designcharrette service for larger rezoning projects.
The organisation is committed to making continuous improvements:it conducts annual development industry satisfaction surveys and holdsregular focus group meetings to ensure that the assistance offered todevelopers and business is relevant, consistent and effective.
To access The Lismore Prospectus in full visit www.lismore.nsw.gov.au to view a pdf or emailable version; or contact Mark Batten,Manager Economic Development, Lismore City Council.
COVERFEATURE
Adam Gilchrist, Australian test cricketer -I have fond memories of playing first grade cricket inLismore at the age of 14 as a student at Kadina High, and it is exciting to see the planned developmentof Oakes Oval the home of cricket in the Northern Rivers. I can think of no other regional sporting
hub in Australia with as much potential for so many sporting codes as Lismore."
Ben Lamont, CEO, North Coast Cabinets -We made the move from Casino to the South Lismoreindustrial estate to be close to many of our suppliers, and to establish a stronger presence for our currentand potential customers. Lismore has provided us with such strong growth in operations that we arenow planning to build our own greenfield factory here in the near future."
ChrisHarley,MDofNorthCo
astCommercialReal
Estate,whoisalsofeaturedin
theprospectus.
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THELISMORE PROSPECTUSAT A GLANCEKEY
REGIONAL
STRATEGICADVANTAGES
Business centre of the
Northern Rivers
Stable and highly
skilled workforce
Vibrant CBD with largest retail
sector in the region
Proactive and business-
friendly Council
Health Precinctgrowth corridor Professional Services
(finance, justice and health)
Rural residential
lifestyle housing
Higher Education
Southern Cross University
University Centre for Rural Health
Centre of excellence for the
Creative Arts
Sporting capital of the
Far North Coast
Air/road links and proximity
to South EastQueensland
KEY
INVESTMENT
OFFERS PRIVATE SECTOR
Medi-hotel inthe proposed
medium density zone of the
health precinct
Serviced apartmentsfor
professional staff (health,
justice, and financial sector)
A grade office space in CBDfor
regional professional services and
Council relocation
Medium density housing in healthprecinct growth corridor
Establishment of large lot
transport hubin South Lismore
Bulky goods retail in southern
growth corridor
Residential greenfield land
development
Secondary dwellings and
modular construction (especially
1 to 2 bedrooms)
Greater CBD retailexpansion opportunities
Major events and
entertainment centre
Council asset sales
Lismore Regional Airport
expanded uses including aviation
industry training
CBD shop top housing
KEY
INVESTMENT
OFFERS PUBLIC SECTOR
Lismore Quadrangle project
relocation of the Lismore
Regional Gallery
Lismore Park major passive
recreation area
Infrastructure projects, including
new link road, bridges and sewage
pump stations
Oakes Oval and Crozier field
major upgrades to football andcricket facilities
Albert Park baseball
complex development
Hepburn Park hockey
fields upgrade
Parks, walkways and
cycleways improvements
Weatherproofing CBD
car parks (with optionfor solar)
Equipping Lismore Showground
for increased exhibitions andevents activity
Improvements to safe driver
trainingfacility for young people
Restoration of historic Lismore
Wharf on the Wilsons River
For information on any aspect of investingor doing business in Lismore please contact:
Mark Batten
Manager Economic Development
Lismore City Council
PO Box 23A, Lismore NSW 2480
43 Oliver Avenue Goonellabah, Lismore
T:+61 2 6625 0458 M:0427 003 645
www.lismore.nsw.gov.au
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T
he City of Lismore has had an award-winning year. Lismore Councilreceived 2 Green Globes, for Local Government Sustainability andthe Regional Sustainability, and won the NSW Local Government
Excellence Award in the Partnerships for Growth category for itsinnovative Lismore Health Precinct project.
This recognition follows several years of investment of time and moneyinto research and identifying a cohesive strategy to take Lismore into thefuture with a sound economy and thriving community.
The key has been the involvement ofbusiness, community and council workingtogether to achieve results across theboard. The Lismore Chamber ofCommerce also recently won theaward for best local chamber at theNorthern Rivers Regional BusinessAwards.
The Imagine Lismore 10
Year Plan brought together thecommunity to look at the futureof not just the economy but alsothe environment, community, sport,youth and the arts.
The result is a new vigour about theplace, new building projects such as theLismore City Hall and Lismore Base Hospitalupgrades as well as new businesses opening in townjoining the already established, diverse, award winning, businesses.
This wealth of opportunity for businesses looking to establish or growin Lismore also offers an enviable lifestyle for all manner of business
24
owners, workers and specialists wanting to swap the pressures of thecapital cities for a rewarding healthy and family life without sacrificingstrong financial returns.
This feature showcases a range of business services that makeLismore tick: from property to petroleum and education to energy.Many of Lismores businesses have been around for decades and evengenerations, providing a sturdy platform to support new and growingbusinesses throughout the region. Lismore is at the heart of everything.
North Coast Commercial Real Estate
North Coast Commercial Real Estate is a professional organisationwith experienced people working hard to achieve a premium
result for their clients.They have expertise in property development and feasibility
analysis and have direct links to all the business bankingspecialists and other critical players in the corporate arena.
No other active commercial agents on the North Coasthave more corporate real estate experience. Their office
has undergone rapid growth and they are well respectedfor their specialist knowledge in Commercial and Industrialproperty on the Far North Coast.
As well as a Lismore base they cover an area fromMurwillumbah to Grafton and beyond. Clients are both local
and national and very interested in the Far North Coast due tothe rapid expansion in population and coastal tourist destination
qualities.Their network of clients is focussed on the facets of commercial and
industrial property, particularly in this growing region.Chris Harley has a long established relationship dealing in commercial
real estate with an outstanding reputation for success and achieving high
Lismore, The Heart for Business
COVERFEATURE
Commercial Property Management / Sales
The leading commercial and indus-trial real estate specialists servicing
the North Coast of NSW.
For all you commercial needsincluding managing, leasing and
sales contactChris Harley 0412 758 830.
1300 721 816www.northcoastcommercial.com.au
Lismore
Winner of HIA Awards
Featured in Harpers
Bazaar and Kitchen &
Bathroom Magazines
T: 02 6622 3644E: [email protected]
W: northcoastcabinets.com.au
- Kitchens
- Bathrooms
- Domestic
- Commercial
From Concept to Design
to Building to Installation
We Make Sure YourCabinetry Exceeds
Your Expectations
LocallyOwned Since
2001
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COVERFEATURE
25www.nrbm.com.au
expectations for both sellers and buyers.Southern Cross University
Southern Cross University offers a rangeof undergraduate and postgraduatebusiness, information and technologyand tourism degrees, which can
be studied on-campus and bydistance education.
A key feature of the degreesis the internships, whichprovide valuable hands-onskills and experience and canprovide a taste of the careerchoices in the workplace.
Alexander Sexton isRelationship Manager, WestpacCommercial, based in Lismore.
He completed a Bachelor ofBusiness with majors in Accountingand Finance, which he said provided
an enormous benefit in securing his job and inproviding banking advice for his customers.
We are fortunate enough to look after the agricultural sector,commercial property investments, property development, invoice finance,cash flow lending, deposit management and specialist transactionalsolutions for large businesses, which makes for a really interesting anddiverse career, Alexander said.
The most important thing with doing a university degree is that itteaches you how to learn. When coming into a job like this you need to
be able to adapt and learn really quickly. I still use a lot of what I learnt inthat degree in conversations with my clients, for example when discussingtaxation, foreign exchange and hedging.
Degrees in the School of Business and Tourism in 2016 includeBusiness, Business Administration, Information Technology and Tourismand Hospitality Management. Applications for study on-campus can bemade via UAC or QTAC and online direct to Southern Cross Universityfor distance education.
For information on the full suite of courses visit scu.edu.au
Newton Denny ChapelleNewton Denny Chapelle is a local integrated development
consultancy with offices in Lismore and Casino. They offerclients an innovative combination of planning, engineeringand surveying services with more than 30 years experiencethroughout the Northern Rivers.
They provide a complete service in land development andhave the expertise, associations and experience to take every
project from conception to completion. Key services include:Town Planning
The planning team specialises in the fields of urban and ruralplanning and can assist in the preparation of all forms of development
applications throughout NSW, including liaising with local and stategovernment authorities.
The team can provide full planning and application services in thefollowing areas:
Residential, industrial, commercial & tourist developments Urban, rural, urban, industrial and commercial subdivisions Environmental Impact Statements Rezoning of land Expert witness reports Feasibility assessment reports
Civil EngineeringBeing an integrated development consultancy they provide a field
to finish product. Their experienced Civil Engineering team offers theContinued on page 30...
Fast trackyour careerwith a degree in Business,
IT or Tourism
Apply now for 2016Study on-campus and online.
15302
scu.edu.au/businessIts all aboutU
Newton Denny Chapelleprovidesintegrated development consultancy,
offering clients an innovativecombination of planning, surveying and
engineering services, for:
Development Applications All forms of Land Survey Engineering Civil Design
LISMORE Suite 1,31 Carrington Street, Lismore
Ph: (02) 6622 1011
CASINO Cassino Court,100 Barker Street, Casino
Ph: (02) 6662 5000
www.newtondennychapelle.com.au
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26 www.nrbm.com.au
COVERFEATURE
NorthCoast Petroleum (NCP) is a wholly Australian, familyowned company that began in Lismore in 1999with a small retail network. Today, NCP has
expanded its operations to service the fuel andoil needs of rural, commercial, industrial, andretail customers from Sydney to Bundabergand out west to Brewarrina. We talk to theman behind North Coast Petroleum, MickMcKinlay
How did the business come about?Themajor oil companies were closing downregional facilities at the time and we werehaving trouble getting reliable supply toour own small retail service station sites. Ibought a truck, did the necessary trainingand before long I had other independentservice stations knocking on the door to ask
if I could supply them as well.What do you put your success down to?
Being fair and honest and giving people a fair go.Sure, we have done long hours and continue to do
so, however, when I look back on it, some of our bestopportunities have come about by helping out other smallbusinesses when they have been doing it a bit tough.
How do you ensure such high quality customer service?Serviceand flexibility have always been two of the biggest focus pointsin our business. I also believe we have benefited by recruiting theright people along with the development of specialised systems thatsupport our customers business needs. I think it mostly boils down
to the people in our business, every day I see themgo that extra mile to best serve our customers.
The team works hard and I think we have a
lot of fun at the same time.As a team what sets you apart?
Focussed and dedicated peoplethat enjoy working at NCP anda management focus on everyperson in the business being justas important as another.
Why do you find Lismorea good base to do businessfrom? Excellent geographicallocation and a good supplyof talented people to work in
our business. I am also gratefulto our community who have
certainly supported us, I think inpart because we are a local business.
On a personal note, I couldnt thinkof a better place to bring up my family,
particularly in regard to their education.What has NCP got planned for the future?
Maintain our high standard of service and continuallyimprove our offer to the community; Invest in upgrading our localfacilities; New Lismore CBD head office (Plans are currently withCouncil for approval) and continuing to support other local businessas much as possible. At the same time we are working on someexpansion into other regional areas. Weve got a bit on!
North Coast Petroleum
North Coast PetroleumFast, quality, bulk fuel supplies by a local companyemploying local people
CALL US on 02 6622 8229Or visit 19-21 Kyogle St, South Lismore 2480
Bulk Fuels - Service Stations, On Farm, Earth Moving, Transport Operators, Industrial & Commercial
Distributors of Valvoline, Gulf Western, Mobil & Shell Lubricants
Suppliers of quality refuelling and lubrication equipment
24 hour account card available
Weighbridge
ADBLUE available at the pump
Quality fuel guaranteed
Mick McKinlaywith wife Louise
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MakingThings
Happen
02 6621 8544
31 Keen Street, Lismore
www.tnr.com.au
At any time, there are countless issuesdemanding your attention. They candistract and slow you down, preventingyou from making things happen.
We're not simply accountants. We're
financialand business advisers - using ourknowledge and experience to provideeffective business solutions and ensureyour financialsuccess.
TNRhas a team of over 70skilledprofessionals. We are smart,down-to-earth people whose passion ispartnering with clients to help themachieve their business dreams.
For a team that can help youmake things happen, contact us.
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From our humble beginnings in Brisbane,Queensland in 1990, EPIC Assist has grownto over 300 staff and now operates fromapproximately 50 service centres.
In 2005 we opened a small service centre inLismore with only 25 participants. In 2013 weexpanded across the Northern Rivers opening
full time centres at Grafton, Lismore, Ballina andTweed Heads with part time services at Yamba,Byron Bay, Casino, Evans Head and Kyogle.
We now support over 400 participants with180 or 45% of them currently working and stillreceiving some support from us. Many othershave found work with our help and no longerneed our support.
As of 1 July 2015, EPIC Employment Servicerelaunched as EPIC Assist, broadening its servicesfor people with disability and to encouragedisability confidence in the community andworkplace.
We are passionate about workplace diversity,creating disability confident workplaces andassisting jobseekers and employers to realisewhats possible.
Our services include recruitment servicesthat provide employers access to the hiddentalent pool, disability employment services thatassist people with disability finding meaningfulemployment and individual support services(e.g. Your Life Your Choice and NDIS). As an RTOwe offer education and training for employersand people with disability. As a registered BASAgent we provide professional outsourcingservices (e.g. bookkeeping).
Person-centred approach: We cater to
your individual needs, whether you are anemployer or person with disability and workwith everyone involved to ensure everyonesneeds have been met.
Care and kindness: We genuinely care forour jobseekers and employers and do whatsbest for them, we do not treat them like anumber.Solution focussed: We remove barriers and
find the best possible employment solutionsfor our jobseek
