NS Sustainability Report Brochure 2010

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    SUSTAINABILITY

    REPORT

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    1

    2

    3

    CEO MESSAGE

    CSO MESSAGE

    A KEY GOAL

    5

    7

    11

    OUR ECONOMIC PERFORMANCE

    OUR ENVIRONMENTAL PERFORMANCE

    OUR SOCIAL PERFORMANCE

    SUSTAINABILITY

    REPORT

    Our 2010 sustainability report thoroughly describes progress toward our

    corporate objective to achieve transportation industry leadership in uel

    conservation, emissions reduction, efcient energy use, recycling, use

    o renewable materials, and environmental partnerships. This booklet

    highlights selected material. I invite you to read the ull report, available

    exclusively on our environmental website at www.nssustainability.com.

    A highlight o the report is our frst-ever goal or reducing our carbon

    ootprint. We have committed to a 10 percent reduction in greenhouse

    gas emissions per revenue ton-mile by 2014, using 2009 as the base year.

    We plan to achieve the goal through continuing investments in more uel-

    efcient locomotives and technology, innovative inormation systems,

    and public-private partnerships to meet the rising demand or reight

    transportation services that keep Americas economy competitive while

    reducing uel consumption and greenhouse gas emissions.

    As you click through our 2010 sustainability report, you will read about

    how our people have embraced responsible business practices that will

    help ensure the ongoing strength o our company, the livability o their

    communities, and the quality o their lives. At Norolk Southern, working

    toward sustainable economic, environmental, and social perormance is

    more than a corporate goal: Its a way o living.

    Wick Moorman

    CEO

    CEO MESSAGE

    1 SUSTAINABILITY 20 10

    Read our complete sustainability report at www.nssustainability.com

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    In the three years since Norolk Southern gave me the opportunity to serve

    as corporate sustainability ofcer, we have made signifcant progress on our

    sustainability journey. We are committed to industry leadership on a path

    toward achieving best practices in responsible economic, environmental,

    and social perormance.

    Looking ahead to 2011, we will ocus on our priorities.

    First, we will dedicate ourselves to making gains toward accomplishing our

    fve-year goal o reducing greenhouse gas emissions. At the same time,

    we will redouble our eorts to improve energy efciency in our acilities.

    Also, we will empower our employees more than ever beore to initiate

    and implement recycling and other programs that improve the companys

    sustainability perormance. Our ourth priority in the coming year will be

    to continue engaging the communities we serve, looking or ways to have

    impact in the areas o conservation, volunteerism, and civic leadership.

    With our people and our communities marching hand-in-hand along the

    sustainability path, Norolk Southern will remain ocused on the journey.

    Blair Wimbush

    Vice President Real Estate and Corporate Sustainability Ofcer

    CSO MESSAGE

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    SUSTAINABILITY 2010

    Reducing greenhouse gas emissions

    A year ago, Norolk Southern began publicly disclosing greenhouse gas

    emissions generated by our business operationsrom diesel-burning

    locomotives to electricity consumed at rail yards and ofce buildings.

    Now, we are committing to an aggressive fve-year goal to lower those emissions. By

    2014, our goal is to reduce our carbon ootprint by 10 percent per revenue ton-mile

    o reight we haul, compared with the railroads 2009 emission levels.

    Based on emissions generated by our business operations in 2009, a 10 percent

    reduction would result in 475,000 ewer metric tons o greenhouse gases going into

    the atmosphere annually by 2014.

    Setting a goal to reduce emissions is a public statement to show our commitment to

    environmentally responsible business practices and to transparency in operations.

    2.4%

    6%

    0.6% RAILROADS

    RAILROADS

    TRUCKS

    TRUCKS

    Source of information: U.S. Environmental Protection Agency report on U.S.

    greenhouse gases in 2008

    U.S. Greenhouse Gas Emissions: Trucks vs. Trains

    percent of emissions from transportation related sources

    percent of total U.S. emissions

    percent of emissions from transportation related sources

    percent of total U.S. emissions

    TRUCKING INDUSTRY

    TRUCKING INDUSTRY

    RAILROADS

    RAILROADS

    22%

    6%

    2.4%

    0.6%

    A KEY GOAL

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    A look at our carbon ootprint in 2009

    Diesel locomotives, the railroads workhorses, were the single largest source o greenhouse gases produced

    by Norolk Southerns business operations in 2009. They generated 4.07 million metric tons o emissions, or

    about 86 percent o the railroads total 4.7 million metric tons o carbon dioxide equivalents.

    Part o that total includes approximately 318 metric tons o methane and 103 metric tons o nitrous oxide,

    accounting or about 90 percent o the companys emissions o those greenhouse gases.

    To put our railroads emissions into perspective, all modes o ossil uel-based transportation, including

    trucks and automobiles, produced 1.8 billion metric tons o carbon dioxide equivalents in 2008, according

    to the U.S. Environmental Protection Agency. O that, railroads emitted around 44 million metric tons

    2.4 percent o transportation-related emissions, and just 0.6 percent o total U.S. emissions.

    Norfolk Southern sources of greenhouse gas emissions

    Norfolk Southerns total emission of carbon dioxide

    equivalents in 2009 = 4.7 million metric tons

    4.3 million metric tons

    243,357 metric tons

    101,093 metric tons

    83,302 metric tons

    DIESEL FUEL(for locomotives, and fuel oil/off-road diesel)ELECTRICITY

    GASOLINE

    OTHER(coal, jet fuel, natural gas, and propane)

    91%

    5%

    2%

    2%

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    OUR ECONOMIC

    PERFORMANCE

    Better ways of doing business

    Many people think o sustainability in terms o protecting the health

    o our natural environment. At Norolk Southern, we look or ways to

    sustain business that are both green and good or the bottom line.

    Economic perormance is a key component o our sustainability eorts. Our aim isto lower costs, improve customer service, and increase proftability. Oten, we fnd new

    or smarter ways o operating that are more economical and help us and our customers

    work greener.

    During 2009, our employees launched various initiatives that highlight what we mean

    by economic sustainability. Just a ew examples:

    Our paper, clay, and orest products group and a major paper customer developed

    an innovative solution that improved use and ow o rail cars moving paper product

    across our supply chain while enhancing the production o recycled paper.

    Our e-commerce division and customer service group introduced new online

    tools that provide customers with real-time inormation on shipments, including

    text-message alerts sent to their cell phones.

    Our transportation planning group and GE Transportation pioneered a train-

    movement technology that will expedite train perormance across the railroads

    22-state network and potentially save hundreds o millions o dollars in annual

    capital and inrastructure expenses.

    5 SUSTAINABILITY 2010

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    Heartland Corridor opening heralds success o public-private partnerships

    One o the most extensive railroad engineering projects in modern times, Norolk Southerns

    Heartland Corridor opened Sept. 9, 2010, ater three years o construction to raise vertical

    clearances o 28 tunnels and remove 24 overhead obstacles to make room or double-

    stacked container trains.

    The Heartland Corridor is a template or public-private partnerships that strengthen the

    nations transportation inrastructure. It sets the stage or an even more ambitious project,

    the Crescent Corridor, now in the works. Both o these projects and other public-private

    partnerships will create jobs, reduce uel consumption and greenhouse emissions, take

    trucks o congested highways, and generate economic development.

    For more inormation on these and other public-private partnerships to enhance Americas

    rail reight transportation network, go to www.theutureneedsus.com.

    Engine of the future:As recovery rom recession continues,

    Norolk Southern is prepared to handle the transportation

    needs o a growing economy, creating green jobs moving

    reight by energy-efcient, environmentally riendly rail.

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    Innovation propels our quest to stay ahead

    Encouraging employees to think out o the box is integral to Norolk

    Southerns success. It has helped us lower costs, improve customer service,

    boost perormance, reduce our ootprint on the environment, and bring

    new products to the rail industry.

    Innovation is a core corporate value or us, included in our SPIRIT valuesSaety,

    Perormance, Integrity, Respect, Innovation, and Teamwork.

    Our willingness to experiment is reected in our development o NS 999, a prototype

    switcher locomotive powered entirely by lead-acid batteries and eaturing ground-

    breaking energy-storage technology. NS 999 represents a signifcant benchmark in

    our quest or alternative uel sources to power our locomotives.

    We are exploring a range o alternatives in addition to batteries. We are in a yearlong

    trial to evaluate biodiesel blends, a renewable uel derived rom vegetable oils. We

    are an advisor to a frm trying to develop an ethanol locomotive equipped with high-

    perormance engines similar to race-car motors. Were intrigued by the possibility

    o converting coal into cleaner-burning synthetic liquid uel. For the past year, weve

    run tests on a dual-engine road locomotive under development by Progress Rail that

    aims to reduce uel use and emissions.

    We have invested heavily in locomotive engine upgrades and other initiatives to

    improve uel efciency and our environmental perormance. By the end o 2010,

    more than 88 percent o our locomotives will meet or exceed recent, more stringent

    ederal emissions standards.

    OURENVIRONMENTAL

    PERFORMANCE

    7 SUSTAINABILITY 2010

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    The power of green: Norolk Southern is committed to being an industry

    leader in environmental responsibility. Strong sustainability practices are

    good or our business, the economy, and the environmentbenefting

    our people, communities, customers, and shareholders.

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    CROSSTIES UTILIZED FOR ENERGY RECOVERY

    CROSSTIES SOLD FOR LANDSCAPING

    CROSSTIES USED IN INTERNAL CASCADING EFFORTS

    TONS OF METAL RECYCLED

    TONS OF SCRAP STEEL RECYCLED

    POUNDS OF BATTERIES RECYCLED

    2007 2008 2009

    Material Recycled

    1.1 million

    868,000

    201,000

    179,000

    225,000

    923,500

    1.4 million

    626,000

    314,000

    167,440

    214,000

    779,724

    1.8 million

    563,000

    301,000

    92,590

    210,069

    1,060,120

    GALLONS OF DIESEL FUEL

    GALLONS OF GASOLINE

    GALLONS OF PROPANE AND HEATING OIL

    KILOWATT-HOURS OF ELECTRICITY

    CUBIC FEET OF NATURAL GAS 1

    2007 2008 2009

    Energy Consumption

    500.4 million

    11.3 million

    1.5 million

    480.7 million

    372.6 million

    483.8 million

    13.1 million

    2.2 million

    512.0 million

    404.0 million

    397.3 million

    11.4 million

    2.0 million

    468.8 million

    622.9 million

    12009 increase attributable to temporary switch from coal to natural gas

    at Juniata Locomotive Shop

    POUNDS OF LEAD

    POUNDS OF CADMIUM

    POUNDS OF NICKEL

    2007 2008 2009

    Battery recycling resulted in the following

    quantities not being deposited in landfills:

    465,164

    61,766

    83,510

    566,920

    47,398

    72,607

    709,592

    21,447

    24,762

    Thats a lot of crossties, rail, and ballast

    Norolk Southern is a major provider o trans-

    portation services in North America and

    operates approximately 21,000 route miles.

    Maintaining this inrastructure requires us to

    procure signifcant amounts o crossties, rail,

    and stone ballast.

    Throughout our system, we use recycled materials,

    such as paper and packaging. Approximately

    15 percent o the paper, packaging, and ofce

    supplies we purchase includes recycled or

    recovered materials. Beore we dispose o

    oil flters, we crush them to remove the oil or

    recycling and to reduce deposits in landflls.

    We also recycle used oil rom our major

    locomotive shops.

    Transporting reight by rail is more

    uel-efcient and less carbon-intensive

    than transporting reight by truck.

    Getting the most out of rails

    energy efciency

    Norolk Southern consumes diesel uel to operate

    our trains and electricity to power our buildings

    and systems.

    Transporting reight by rail is more uel-efcient,

    and thereore less carbon-intensive, than trans-

    porting reight by truck. In 2009, Norolk Southern

    moved an average o 404 revenue ton-miles (oneton o reight moved one mile) o reight on a

    gallon o diesel uel. By contrast, average truck

    uel economy is 110 ton-miles per gallon.

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    Partners in sustainability

    Norolk Southern is a partner in the ederal Environmental Protection Agencys SmartWay Transport

    program. As part o the partnership, Norolk Southern and other reight transporters have committed

    to develop and implement plans to improve uel efciency and reduce carbon emissions in coming years.

    Norolk Southern is the frst railroad member o SEE Change (Society, Environment, Economy), launched

    in 2005 by Business Roundtable, www.businessroundtable.org.

    Norolk Southern in 2009 became the frst Class 1 railroad to join the U.S. Green Building Council, a nonproft

    organization committed to a prosperous and sustainable uture or the nation through cost-efcient and

    energy-saving green buildings.

    2007 2008 2009

    Energy Efficiency

    12009 increase attributable to temporary switch from coal to natural gas at Juniata

    Locomotive Shop

    22009 increase attributable to improved data collection procedures rather than to large

    increase in consumption

    394

    53,053 gallons

    1,198 gallons

    164 gallons

    50,965 kWh

    38,000 cu.ft.

    No data

    REVENUE TON-MILES PER GALLON DIESEL FUEL

    DIESEL FUEL PER MILLION DOLLARS OF REVENUE

    GASOLINE PER MILLION DOLLARS OF REVENUE

    PROPANE & HEATING OIL PER MILLION DOLLARS OF REVENUE

    ELECTRICITY PER MILLION DOLLARS OF REVENUE

    NATURAL GAS PER MILLION DOLLARS OF REVENUE 1

    FUEL OIL & NONLOCOMOTIVE DIESEL PER MILLION DOLLARS OF REVENUE2

    405

    45,380 gallons

    1,227 gallons

    206 gallons

    48,029 kWh

    37,987 cu.ft.

    641 gallons

    404

    49,860 gallons

    1,430 gallons

    248 gallons

    58,826 kWh

    78,173 cu.ft.

    2,926 gallons

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    Employee buy-in has been key to achieving gains in sustainability. We encourage

    employees to oer suggestions on how to make the railroad greener, saer, and

    more efcient.

    With corporate backing, employees at our Harrisburg, Pa., terminal in 2009 launched

    an initiative to recycle paper, bottles, and cans. Within six months, the collection o

    recycled material in two rail yards had increased by nearly 2,000 pounds a month.

    Eorts are under way to spread recycling across the fve-state Harrisburg Division,

    including distribution o a how to tool kit developed by the group.

    An employee-sponsored consumer electronics recycling event in Atlanta resulted in

    more than 1 ton o electronics being collected over a two-day period, and spurred

    employees in Norolk and Roanoke to hold similar events.

    Roanoke employees, among other things, recycled and sold aluminum cans and

    printer cartridges, using proceeds to assist local schools.

    Recycling is important because its good or the environment, its good or our

    business, and its good or our communities, said Karin Stamy, a Norolk Southern

    general attorney who serves on our corporate sustainability team.

    Employees make things happen

    Employee workplaces across our 22-state rail system are ertile ground

    or brainstorming ways to reduce waste, cut costs, and improve

    operating efciencies.

    OURSOCIAL

    PERFORMANCE

    11 SUSTAINABILITY 2010

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    Sharing the sustainability vision:Norolk Southern employees embrace

    the corporate commitment to oster a sae work environment, treat

    everyone with respect, cultivate diversity as a strength o the organizatio

    and enhance quality o lie in the communities the company serves.

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    Norfolk Southern sets industry safety standard

    Norolk Southern takes special pride in its employee saety record. For 21 consecutive

    years, the people o Norolk Southern have earned the rail industrys top award or

    employee saety, the prestigious E.H. Harriman Gold Medal Award. Norolk Southerns

    strong saety culture has set the standard or railway workplace saety.

    Norolk Southern is committed also to public saety eorts to eliminate injuries and

    deaths resulting rom collisions between motor vehicles and trains at highway-rail grade

    crossings, as well as rom trespassing on railroad property.

    Others recognize us as a leader

    Norolk Southern strives to be the industry leader in every area o the rail business,

    whether saety, customer service, community involvement, or as an employer o

    choice. We are honored and gratifed when others recognize our eorts.

    13 SUSTAINABILITY 2010

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    For an unprecedented 21st consecutive year, we won the E.H. Harriman

    Gold Medal Award or having the best employee saety record among

    North Americas largest railroads.

    In 2009, or the 10th time overall and the eighth consecutive year, the

    railroad earned a TRANSCAER National Achievement Award or our

    commitment to sae handling o hazardous materials. TRANSCAER

    Transportation Community Awareness and Emergency Responseis

    a voluntary, nationwide outreach eort that helps communities prepare

    or and respond to transportation incidents involving the release o

    hazardous materials.

    Inbound Logistics magazine named our railroad to its inaugural list

    o 25 green supply chain partners, identifed as companies on the

    cutting edge o green. The magazine cited uel-efciency upgrades to

    our locomotives and our Green Machine, a carbon ootprint analyzer

    that allows shipping companies to estimate emissions savings by

    choosing rail instead o highway.

    BusinessWeek magazine named us one o the 50 best places to launch

    a career.

    For the seventh time, Toyota Logistics Services awarded us its

    Presidents Award or overall logistics excellence among rail carriers,

    based on overall perormance in customer service, on-time perormance,

    and quality.

    Black Enterprise magazine named us to its sixth annual list o 40 Best

    Companies or Diversity.

    The American Council o Engineering Companies o Tennessee presented

    us with an Engineering Excellence Honor Award or using sustainable

    design materials to construct a wastewater treatment plant at our

    Shefeld Yard in Alabama, including glass blocks, recycled masonry

    walls, and other eatures to lower energy costs.

    Midtown Transportation Solutions in Atlanta recognized 10 o our

    employees as Clean Air Commuter Champions or carpooling, vanpooling,

    walking, biking, or riding transit instead o driving to and rom work.

    Here are examples of recognition that Norfolk Southern

    and our employees received during the past year:

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    Norolk Southern Corporation is one o the nations premier transportation companies. Its Norolk

    Southern Railway subsidiary operates approximately 21,000 route miles in 22 states and the District

    o Columbia, serves every major container port in the eastern United States, and provides efcient

    connections to other rail carriers. Norolk Southern operates the most extensive intermodal network

    in the East and is a major transporter o coal and industrial products.

    www.nssustainability.com