NT Post Billing and document Solutions

Your transaction mail in good handsA more efficient process for both printed and digital transaction mail

Incoming Outgoing TNT Post BDS

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● Save time & money

● Error-free processing

● An efficient process

● Save time & money

● Flexible process

● Payments received more quickly

● Ideal transaction mail partner

● Digital & printed transaction mail

● Incoming & outgoing


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TNT Post Billing & Document Solutions

Trends


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Because you:

● Send and receive large numbers of documents

● Such as invoices, orders, policies, pay slips, statements and charges

● To and from consumers & organisations

● Through regular mail, email, websites and other channels

And want to organise this more efficiently in order to save time & money

We offer solutions for all you transaction mail: incoming, outgoing,

Business-to-Business and Business-to-Consumer

Why choose TNT Post Billing & Document Solutions?

Billing & Document Solutions Trends


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Our solutions:

TNT Post Billing & Document Solutions

OutgoingOutgoing

ScanpostScanpost

Connectivity(BtB)

Connectivity(BtB)

Mail

Print

Mail

Print

Business Portal(BtB)

Digital Invoicing(BtC)

Business Portal(BtB)

Digital Invoicing(BtC)

IncomingIncoming

Pri

nte

dP

rin

ted

Dig

ital

Dig

ital



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Trends

DigitalisationCost savings Technological developments

Customer satisfaction

Outsourcing

Privacy & safetyOne-to-one marketing Archiving



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Which solution is right for you?

Print & Fulfilment: Safe & Reliable

Full Colour: Make the most of your transaction mail

Centralised Billing: Efficient international invoicing

Digital Invoicing: Your payments received more quickly

Business Portal: Give your customer the choice

Additional service: Archiving


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NetherlandsNetherlands

Type of transaction mailType of transaction mail SolutionSolution

Digital InvoicingDigital Invoicing

Business PortalBusiness Portal

InternationalInternational

PrintedPrinted

Printed & DigitalPrinted & Digital

DigitalDigital B – CB – C

B – C & B – B B – C & B – B

Centralised BillingCentralised Billing

Print & FulfilmentPrint & Fulfilment


Your organisation Platform Your customers

How it works

Print & Fulfilment

How it works Benefits Why TNT Post In practice Customers



Data

How it works

Print & Fulfilment




Data Mail

How it works

Print & Fulfilment




Data Mail

Digital archive

How it works

Print & Fulfilment



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Your benefits

● Experienced and reliable partner

● Access to highly flexible capacity

● Economies of scale on postage, purchase and printing materials

● ISO certified processes

● Office space, personnel and hardware savings

● Allows you to focus on your core business

● Access to the latest technologies

● Better insight into the process and total document costs

Print & Fulfilment

“6 days a week, 24 hour a day capacity”



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Large capacity

● 1 billion prints / 400 million mail packs every year

● 550 employees / 4 locations

Quality & reliability

● The latest technology and specialised knowledge

● Fallback arrangements / Back-up locations

● Secure processing location

● NEN-EN-ISO 9001:2000, OHSAS 18001 Occupational Health and Safety, Investors in People, ISO 14001 Environmental, ISO 27001 Information Security

Service

● Account Manager and Logistics Account Manager

Why choose TNT Post?

Print & Fulfilment



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In practice

Print & Fulfilment


Triodos Bank:● The only independent sustainable bank in the Netherlands● Savings, payments, PIN payments, investments, mortgages and online banking● 130,000 customers● 500 employees worldwide● Branches in the Netherlands, Belgium, United Kingdom, Spain and Germany● Active in 30 developing countries

“Outsourcing of our account statements takes place quickly, safely and meticulously.”

“We experience an average annual growth of 30%, with corresponding growth in our account statement flow. We need a partner who can handle this scale size.”


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Our CustomersOur Customers



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Full Colour

Your benefits

● Clearer message

● Improved appearance and image

● Higher level of response

● Gives your document added value

● Fewer queries from customers, therefore less pressure on call centre

● Faster payments by customers

“Increase the effect of your

transaction mail”

Benefits In practice


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In practice:

Full Colour


Colour accent reminder study for REAALVerzekeringen (insurances)

● Study was conducted by REAAL Verzekeringen and TNT Post from September 2008 to March 2009

● External call centre provided call script and called customers● Average of 70% of respondents stated that the colour accent caught their attention● 10% more reminders were paid● Colour reminders resulted in significant savings over the course of three months

“Customers indicate that the red colour compels them to pay more quickly.”External call centre employee

“I see no negative connotation to the red colour in the reminder. In fact, it gives it a more clear and modern look.”Customer of REAAL Verzekeringen


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Centralised Billing

Your benefits

● Economies of scale on printing and distribution

● More control and flexibility with one partner for the whole of Europe

● Puts you in a better position to cover peak times

● Easy to make adjustments to your corporate identity

● No new contracts are required if you expand further on an international scale

● Access to the latest technologies

“Possibility to expand to E-billing”




Centralised Billing



How it works

Digital Invoicing




Data

How it works

Digital Invoicing



Data Bank environment


How it works

Digital Invoicing



Data Bank environment

Digital archive


How it works

Digital Invoicing



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Bank Portals ConsumersBiller Service

Providers


Senders

The chain

Digital Invoicing


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Your benefits

Cost advantages

● Cost savings on printed documents

● Fewer payment errors

● Shorter actual payment period

● More efficient cash management & fewer reminders

● Fewer calls in response to bills

Marketing advantages

● Targeted customer communication using click-through to your website

● Customer satisfaction

● Innovative communication medium

● Cross-selling and up-selling support

Digital Invoicing

“Digital Invoicing means cost savings

and more convenience for your customers”



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Consumer benefits

Convenience:

● No more retyping acceptgiro slips

● Fast payment with one mouse click

Single location:

● All financial documents together

● Accessibility via the Internet anywhere, any time

Archive:

● No more misplacing/losing important mail

● More control

Digital Invoicing



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Digital Invoicing

The organisation:

● Initiator of this product (2001)

● Professional project organisation with in-house consultancy

● ICT: Safety and stability are prioritised

Our solution:

● Live in only 3 weeks with Nota XM

● Web-based validation tool

Communication support:

● Communication plan & examples

● Own initiatives




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In practice

Digital Invoicing

VGZ can rightfully be called a pioneer. When TNT Post introduced the Privver digital mailbox a few years back, this major health insurer was one of the first subscribers.

VGZ has experienced the further development of the digital mailbox and introduction of digital invoicing at Rabobank from close by and has seized the opportunity to expand and professionalise its own digital services.



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Our CustomersOur Customers




How it works

The Business Portal

How it works Benefits Why TNT Post? In practice



Data

How it works

The Business Portal




Data E-mail

How it works

The Business Portal




Data Portal

How it works

The Business Portal




Data Data

How it works

The Business Portal




Data Mail

How it works

The Business Portal




Data Mail

Digital archive

How it works

The Business Portal



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Benefits

For you:

● Savings on production and postage costs

● Self-service model

● A single reliable partner for sending and conversion

● No need to invest in the latest technologies

● Economies of scale

For your customers:

● They choose how they receive their transaction mail

● They choose the format (PDF, XML, etc.)

● All documents can be viewed, downloaded, forwarded and archived using one application

The Business Portal

“Send your documents using the format desired by you and your

customers!”



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Business Portal


Partner for all your messages

● All message exchanges with a single partner

● Comprehensive e-invoicing solution (all possible delivery channels)

● Flexible solution (all possible file formats)

Self-service

● Establish archive and delivery profile

● Set up customer groups, edit message texts, define reports

Additional functions

● Track & Trace, dispute settlement, payment option, multiple languages

● Integration into “My environment”



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In practice

TNT Express Germany sends thousands of invoices to customers daily. The Business Portal provides it with a central and integral self-service solution all in one. Company customers and employees can access the Business Portal and find, view, print and download documents anywhere and at any time.

The moment we receive a new invoice file from TNT Express Germany, customers can be alerted by email or text message. Not only is this both environmentally and customer-friendly, but also highly cost-efficient.

The Business Portal


Outgoing TNT Post BDS Incoming

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Scanpost: Access your mail digitally from any location

Connectivity: Direct link to your suppliers

Additional service: Archive


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IncomingIncoming SolutionSolution

ConnectivityConnectivity

PrintedPrinted DigitalDigital ScanpostScanpost

DigitalDigital DigitalDigital


Your customers / suppliers

Platform Your organisation

How it works

Scanpost

BenefitsHow it works Why TNT Post? In practice


Mail



How it works

Scanpost



Mail Data



How it works

Scanpost



Mail Data

Digital archive



How it works

Scanpost



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Your benefits

Scanpost

● More efficient use of personnel

● Time and cost savings

● Archive functionality

● Greater control and transparency

● Simple internal processing and distribution

● No need to invest in scanners or software


“Access your documents

anywhere, any time”


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We are already a link in the chain

● Safe and reliable

Fast processing

● Delivered digitally by noon / PO Box mail delivered between 8:15 a.m. and noon

● No delays for non-scannable mail

Implementation

● Can be implemented in steps with a convenient price per item

Functionalities

● Track & trace documents

● Usage and continuous development of several scanning software programmes


Scanpost



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In practice:

Scanpost


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Wehkamp.nl

● Dutch market leader in home shopping● 80% of turnover from online sales● 1.3 million regular customers● 4.1 million shipments per year● 50,000 items in product range

“The result produced by Scanpost is a very efficient pile of mail. Digital, and what's more: received a day earlier.”Jan Stoeten, Wehkamp.nl

Water Board Tax Unit of Waterschapsbedrijf Limburg (Limburg Conservancy Company):

● 1 million taxpayers● 120,000 responses by mail● 70 employees within the Unit / Total staff of 220● Collaboration group comprising 3 water boards and 2 municipalities● 2 core tasks: purifying wastewater and levying/collecting taxes

"The lead time has been shortened greatly and we no longer need to take peak times into account!"


How it works

Connectivity

Your organisation Platform Your suppliers



Order from ERP-system


How it works

Connectivity



Order from ERP-system

ERP-system


How it works

Connectivity



Invoice from ERP-system


How it works

Connectivity



How it works

Connectivity

ERP-system Invoice from ERP-system




ERP-system Invoice from ERP-system

Digital archive


How it works

Connectivity



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Model zonder intermediair

Before & After

Connectivity

BuyersBuyers SuppliersSuppliers



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Your benefits

Connectivity

● Flawless exchange of electronic documents in ERP-systems

● No standardisation problems

● Less chance of errors due to automated data entry

● Minimisation of error percentage in order processing

● Improved processes due to optimal quality of information

● Excellent basis for a successful relationship between buyer and supplier

“Information can be converted

into any format desired”



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Connectivity


Quality and reliability

● Years of experience (since 2002) with a wide range of data formats

● Large-scale network of buyers and suppliers

● TNT uses the same service as both a buyer and supplier

● Professional project organisation and in-house consultancy

More than just a standard application...

● Standard application with extensive functionality, resulting in relatively low implementation costs and numerous options

● Project approach with applications, formats and step-by-step plan for connecting suppliers digitally quickly



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In practice

Connectivity

No more individual order forms, lost invoices or separate ordering procedures for every supplier. Sounds almost too good to be true! Even better would be if you could monitor exactly how much you order from every supplier and have invoices entered into your administrative system immediately after approval. AVR-Van Gansewinkel, a major waste processing company, is well on its way to achieving this.


Extra information


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How it works

A secure and managed computer environment for storing and retrieving digital

information

Functionalities

● Fully integrated ASP service with storage, hosting, archiving and retrieving

● On-demand access (with call centre, for instance)

● 24-hour-a-day online access

● No software installation required at workplace or call centre/customer/back office infrastructure

● User-friendliness and reproduction of printed documents

● Fully secure production environment with BS7799 certification

● Old electronic archives can also be included

Archive

How it works Benefits


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Your advantages

● Savings on operational costs, storage space and archive systems

● Lower archive management costs (fte)

● Increased efficiency within your organisation

● No need to invest in specialist knowledge or resources

● Improved cash flow

● Better quality contact with customers (consumers/end users)

Archive

How it works Benefits

“The archive helps you improve your contact with

customers”

Documents

NT Post Billing and document Solutions