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What is Operator Connect?Microsoft next-gen platform to enable Carrier-grade telephony for Teams
• Bring your own telecom operator for Telephony and Conference Meeting access
• Maintain your operator contracts and relationships, while providing users a modern calling experience in Teams
• Save on infrastructure purchases and management; manage call control in the cloud with integrated Phone System, eliminating the need to purchase and maintain equipment
+
Teams Telephony and Conferencing
Carrier-grade reliability
Serviced From the Microsoft365 portal
• Feel confident with enterprise-grade reliability & support
• Operators provide technical support and service level agreements, and direct peering powered by Azure, creating a 1:1 network connection to enhance resilience
• Reduce the complexity of deploying voice, globally with one provider
• Setup in minutes; simplify provisioning and management
• Establish the connection to your operator, provision users, and assign phone numbers from the Teams Admin Center
• No additional setup, equipment or services required to start the service
• Microsoft and NTT team-up to provide you early
access to the service
• Clients can test functionality and Employee
Experience in real-world scenarios
• NTT Clients can experience an accelerated
deployment for the Operator Connect General
Availability (date to be announced by Microsoft)
Scope
What is the Operator Connect Public Preview?
Early Access to the service prior to General Availability
Operator Connect announcedat Microsoft Ignite
March 2nd, 2021
Operator Connect Public Preview availability
May 27th, 2021
Operator Connect General Availability
To be announced, H2 2021
Public Preview period
Objectives• In-scope for the Public Preview: Telephony Features
• Link your Teams tenant to NTT, as the assigned operator• Get access to NTT’s Cloud Voice telephony services• Assign NTT Cloud Voice telephony to end users, directly via the
Microsoft Teams Admin portal• Support Services (limited for the trial period)
• Out of Scope for the Public Preview:• All Conferencing / Meeting access features • No subscription capacity• Auto Attendant, Call Queues• Number Porting
Operator ConnectWhat you need to know during the Public Preview
• Public Preview features can be tested on a per-user basis. Your entireorganization will not be impacted, in order to test the service.
• You will not be charged for the service during Public Preview: There are no additional Microsoft Licenses fees on top of existing M365 contracts –providing you have Teams Phone System or E5 Licenses
• A Public Preview is not a Production-grade service: • No Microsoft SLAs and Warranties• No Microsoft Support (however, NTT will provide Client support with no contractual SLAs)• Features available during Public Preview might be limited and could undergo changes before
General Availability of the service
• Operator Connect Public Preview cannot be run on the Microsoft Office365 Government Community Cloud (GCC)
?
Public Preview dos and don’ts
What you can do:
• Tell your friends and family
• Talk to clients and prospects about it
• Share the information available online now*
• Use Social Media to reinforce our partnership
• Sign up new organizations, as part of public preview to test the service
What you can’t do:
• Publish information over and above what Microsoft have delivered
• Add any more Private Preview clients
• Onboard clients, with expectation of full functionality and committed SLAs, at this stage
Leverage NTT’s Carrier-grade Telephony
Easy AdministrationSecure & Reliable
NTT Operator ConnectClient benefits
• Get carrier-grade conferencing access* and telephony from a single provider
• NTT’s 24/7/365 Support for Cloud Voice Services as standard, leveraging 300+ certified Voice experts
• Industry-standard TLS end-to-end voice encryption
• Access NTT’s global high quality Voice services and footprint
• End-to-end “on-net” service when paired with NTT’s Global Network WAN services
• Advanced call quality and service availability metrics from NTT embedded in M365 portal*
• Easily access and administer NTT’s services directly from the M365 portal: one place to manage your Voice services on Teams
The NTT Value for Operator Connect
+
* not available during Public Preview
• Privileged access to Microsoft’s Voice support engineers allowing to support you on both NTT’s Cloud Voice and Microsoft Teams Phone System
Operator Connect with NTT Cloud VoiceBest-in class coverage for Telephony
Delivering of the world’s most comprehensive
coverage with fully regulated Telco compliance
AMERICAS• Brazil• Canada• Mexico• Puerto Rico• USA
ASIA-PACIFIC• Australia• Hong-Kong• Japan• New Zealand• Singapore
EMEA• Austria• Belgium• Czech Republic• Denmark• Finland• France• Germany• Italy• Ireland• Luxembourg• Netherlands• Norway• Poland
EMEA (cont’d)
• Portugal• Romania• South Africa• Spain• Sweden• Switzerland• UK
30 countries with full PSTN replacement
Emergency Services supportDynamic E911 where applicable
Operator Connect Universal Calling Plans
Domestic per Minute
› Domestic outbound calling
charged per minute
› International outbound calling
charged per minute
Domestic 180
› 180 pooled minutes of domestic
calls to landline and mobile
destinations
› Overage domestic calling
charged per minute
› International outbound calling
charged per minute
Domestic & International
› Unlimited calls to domestic
fixed and mobile destinations
› 250 pooled minutes to 51
international destinations
included (landline and mobile)
› Other international locations
outbound calling charged per
minute
Applies to all plans:
• Flexible plan assignment by DDI• Directly assign to Teams users in M365
Admin portal• Automatic Calling Plan allocation on first use
of DDI (Default in-country Calling Plan)• Low fee for Unassigned DDIs
Domestic Unlimited
› Unlimited calls to domestic fixed
and mobile destinations
› International outbound calling
charged per minute
Specific to the Domestic & International Plan:
• International Pool of minutes shared across all users regardless of location
• 250 minutes contribution to a Global International Pool
Not available during
Public Preview
iNot available during
Public Preview
iNot available during
Public Preview
i
Specific to Public Preview
• International calls & Overcharge / Special / Short Code Numbers (0845… 0805…) are blocked
• Telephone numbers are only assignedfor the duration of the Public Preview
i
Default plan during
Public Preview
i
NTT Cloud Voice Microsoft Azure Peering
X2 Azure peering to Microsoft Teams per Region
• EMEA: London, Paris
• AMERICAS: Chicago, Atlanta
• APAC: Melbourne, Singapore
• 2X 10 GB dedicated private circuit
• Direct IPv4 & IPV6 BGP peering
• Active-Active traffic is load balanced.
• Inbound routing to Microsoft Teams secured with 99,99% SLA
• Multitenant SIP trunk
• 1 calling profile per regions
NTT Cloud Voice network connectivity
• Peering with NTT global IP network
• Additional Tier 1 ISPs as back-up
NTT Cloud Voice SIP-based infrastructure
• G.711 (a/u laws), G.729 and G.722 codecs (HD Voice)
• T.38 compatible
NTT Cloud Voice 24x7 monitoring and incident management
• Globally distributed NOC/L2/L3 teams
• 99.99% Service Availability
Cloud Voice Data-Center MPLS Connections
Tokyo
LondonFrankfurt
Atlanta
Chicago
Sao
Paulo
Paris
Sydney
Singapore
Hong Kong
Melbourne
Microsoft Azure Peering
NTT Operator Connect Development
New features to
automate DDI
delivery and
release directly
into client’s
Microsoft
Teams Admin
Center
The competition
Coverage Support Value Add Transition Services
NTT 30 Included Room SystemsVideo InteropCompliance recordingEmergency calls
Included
BT 16 Reactive - Included
PURE IP 41 Limited - Limited
Telenor 4 - - -
NuWave 15 - - -
Intrado 12 Limited - Limited
Deutsch Telkom 1 - - Limited
Tata Communications 27 Included 30 day trial Included
Orange 26 Included - Included
Verizon 1 - - -
Rogers 1 - - -
Target organization Profile(Public Preview)
To qualify, organizations must have:
• Microsoft Enterprise Agreement*
• E5, Phone system subscription
• Provided consent to NTT as their provider
• At least 300 users in size**
• In-Region, monetary threshold
*EA agreement requirement is likely to change**Considerations will be made for prospects with high potential
Creating opportunities withOperator Connect
Existing Prospects
The opportunity to propose a trial
Incoming Leads
From Microsoft Teams Admin
Center / NTT landing page
Shadow IT
From Microsoft Teams
Admin Center
Sales and Advanced ServicesLead queue in SFDC
Sales Qualification
Captured by API, automatic leads
request submission
Monitored by Product & Marketing
Client Trial RequestClient selected NTT in
Microsoft Teams Admin Center
NTT Sales (NTT CC) engage with client and complete agreement
NTT CC service delivery assign trial
number to Client Teams Tenant
Client assigns Trial number to test
account
30 days trial countdown starts
NTT Sales pusue Trial to move into sales
cycle
End of Trial / NTT willterminate Trial
NumberWon or Lost
Operator Connect Trial
Operator Connect Trial
How many user numbers?
3 NUMBERS (standard trials)
10 max
How many days?
30 days MAXWhere?
3 countries MAX
3 is sufficient to testExtension must be requested by
sales managementIf the client requests more
countries, engage with a Cloud
Deployment Framework or POC
Operator Connect timeline
Public Preview Calling
Jun July
Global Availability
• Calling / Call Queue / AA
• Tentative Conferencing
Private Preview Conferencing
today
August September GO WILD!
Public Preview Conferencing
What you get from NTT with
Operator Connect - GA
Included in the NTT Operator Connect service
• Cloud Voice plans to activate Teams Telephony for your end-users
› Each user gets a Telephony phone number corresponding to his/her location
› Choice of 4 Calling plans to meet your needs
• NTT Support Services for Operator Connect and Cloud Voice
› 24/7/365 Support service
› NTT has dedicated access to the Microsoft Support team and are e-bonded with Microsoft Teams Voice support teams.
› SLA-Driven resolution with expert Voice support agents; NTT is accountable for your entire Voice SLAs on the Teams platform.
Available as add-ons to the NTT Operator Connect service
• NTT help you manage the people and technology change when integrating voice into Teams with our proven Cloud Deployment Framework methodology
• We support you with integrated, advanced services & features for Teams
› Microsoft Teams Contact Center, Cloud Interconnect & Universal Access
› Room Systems support
› Multi-vendor Video Interoperability service
› Compliance Recording
Supporting Collateral
Available now
› Solution Sheet
› Landing page
› This presentation
› Technical architecture
› Service Description
› Client Microsoft Teams Admin Center user guide
› Trial Agreement
› Client-facing presentation
Coming Soon› Training for all relevant teams, before General Availability
› Advanced Technical user guide
› PR Announcement (at GA)
› Sales Guide
» Competitive Analysis
Talk to your
clients about
Operator Connect,
provided by NTT
Follow the
latest news on
Operator
Connect here
Call to Action
Contact your NTT
Cloud Comms
representative for
all new
opportunities
Operator Connect vs. Direct Routing
Operator Connect Direct Routing
Program Type • Programmatic Approach to Operator Provided Calling • Not a Program. Core Functionality.
Interconnection
• Microsoft Azure Peering Service (MAPS) for Voice
• Dedicated Portal/APIs for Trunk Setup and validation
• TLS/SRTP over Internet
• Operator Tenant for setting up super trunk
• Some Customer configuration required or delegated specifically
Number Provisioning • Provisioning through API’s to facilitate automation• None, need customer account or “admin on behalf” for
executing PowerShell commands
Teams Admin Center• Presence in the portal, customer can select the Operator for
number provisioning / management, or assignment• None
Customer Experience• Number visualized in the portal as Operator numbers
• IT Admin can assign numbers to users directly from the portal
• IT Admin or Operator needs to assign number through PowerShell
• IT Admin or Operator needs to create/assign Voice Policies
Data sharing• CDR/CQD (QoS)/SLA data provided to Operators through API’s
• Joint CDR for customers reporting
• CDR/CQD data can be retrieved tenant by tenant using delegated access
Support / SLA
• Operator Tier 1 Support; Operator-Microsoft Model in place
• Product Change Management and updates channel
• Back to back SLA in place between Microsoft and Operator
• Operator Tier 1 Support
• Escalations through M365 Support or Premier Support
• No SLA in place
Management• Dedicated Management capabilities in Operator Portal/API (at
GA)• Delegated Admin or Teams RBAC Access required from
Customer
Total Cost of
Ownership• “As a service” model delivered by the Operator
• SBC owned and operated by the Customer or Hosted/Managed by Operator
Direct Routing, Operator Connect,
Microsoft Teams Calling PlansDirect Routing
Customer value:
Highly customizable approach that allows customers to maintain existing Operator agreements and use on premises/hybrid hardware. Available globally through partners.
Key reasons why a customer would selectDirect Routing
• Existing PSTN infrastructure (SBC or voice trunks) will continue to be used
• Required for PBX co-existence
• Migration from legacy telephony systems
• Integration for analog devices (elevator phones, overhead paging etc.)
• Multi-national company with locations outside Microsoft Calling Plan markets
• Existing Operator agreements are in place
• Regulatory requirements around telephony in their region (examples include India, China, Australia)
• Local PSTN survivability needs (hospitals, oil refineries, airports, etc.)
• Customers can use a combination of Direct Routing and Microsoft Calling Plans
Operator Connect
Customer value:
A quick and easy way to integrate with calling while maintaining existing Operator agreements and leveraging the customization and flexibility of direct routing. Public Preview in Q2. GA in Early H2.
Key reasons why a customer would select Operator Connect
• Needs a pure cloud (no hardware
footprint), fully managed solution
• Existing PSTN infrastructure (voice trunks)
will continue to be used
• Existing Operator agreements are in place
• Integrated End to End Number
management experience in Teams Admin
Center
• Multi-national company with locations
outside Microsoft calling plan markets
• Can Support 3rd party Interop with PBX’s
for Migration using downstream SBC’s
Microsoft Calling Plans
Customer value:
A fast and simple way to setup calling without additional technical configurations. It does not require a session border controller (SBC) or ‘voice trunk’. Available in 27 markets.
Key reasons why a customer would select Microsoft Calling Plans
• Getting started quickly is a priority
• Simplicity that comes with all-in-one solution is important
• There is not any existing on premises PSTNinfrastructure (SBC or voice trunks)
• Easy to set up a rapid proof of concept
• Location in a calling plan market
Overall guidance
▪ Understand your
customer’s needs,
current calling
environment and
contracts with
Operators.
▪ 3rd Party Calling plans
via Operator Connect
or Direct Routing is
the hero approach to
Teams Calling.
▪ Microsoft Calling
Plans
are a viable option for
customers that have
more basic needs or
need to get started
quickly (in available
markets).
▪ Customers can elect
to use a hybrid model
of Direct Routing,
Operator Connect and
Microsoft Calling
Plans in the same
tenant.
Operator Connect comparison
Features / Infra Direct Routing Operator Connect MS Call & Audioconferencing plans
Microsoft Certified SBC vendors only YES, Carriers Yes, Carrier agreement
High Availability (Geo-Redundancy
Datacenters)
Depend on provider set up, not
guaranteed
YES 2X2 BGP interconection per
region No
BGP interconection NO YES YES
OTT interco YES YES
Express Route Support No Optional Optional
Powershell knowledge required Yes NO NO
SBC knowledge required Yes NO NO
Trunk set up required for each
customer YES NO NO
Authentication creation of domain Required Not required, native authentication Not required, native authentication
TN administration directly in MS
Teams Tenant NO YES Yes
Audioconferencing Optional or part of E5 YES Optional or part of E5
CDR and Data Analytics Yes YES Yes
Deployment Speed (complexity) High Easy Easy
Availability Depend on provider
33 countries for user phone
number
Geographic Toll numbers in 90+
countries
Toll-Free access in 100+ countries
Limited number of countries. List:
https://docs.microsoft.com/en-
us/microsoftteams/country-and-region-
availability-for-audio-conferencing-and-
calling-plans/country-and-region-
availability-for-audio-conferencing-and-
calling-plans
Coexist with Skype Yes No No
License Phone System or E5 Phone System or E5 Phone System or E5
24*7 support Depend on provider YES YES