OBSC for the Public Sector - Oracle Technology Networkdownload.oracle.com/.../presentations/obsc_for_the_public_sector.pdf · Oracle Balanced Scorecard Customers in ... project’s

Paul BadgerBusiness Intelligence Solutions LeaderOracle Corporation

Oracle Balanced Scorecard Customers in Government • Cambridgeshire County Council

• Royal Air Force - Training• City of Reykjavik – Iceland• Denmark Police Department• US Navy• US Defense Logistics Agency• FAA – US Federal Aviation Administration• Network Rail • Singapore Sports Council• Police, Immigration and National Defense Ministries, Singapore• Korea Ministry of Information and Communication• Executive office of the Venezuelan Judicial courts• Colombian Revenue Service• Canadian Customs and Revenue Agency

Implementation Examples from the Public Sector

Cambridge County CouncilOffice of National StatisticsNetwork Rail

Local Government TemplateThe Balanced Scorecard as a component of Corporate Performance ManagementImplementation guidelines

Cambridge County Council

Investment in OBSCPrototyping stage completed

Cambridge County Council

Area of concern

Data extraction and consolidation

Solution

Oracle Warehouse Builder

Office of National Statistics

Purchased OBSC in OctoberFirst priority application for implementation

I can see that some projects are In Trouble but, to clarify exactly what this is showing, I’ll look at the information tab

…

Here is a definition – each project’s overall

performance is being shown in the graph ..

I can see some are In Trouble, but what about those At Risk and On

Track?

I’ve switched on those data series, so I can now see a clear

picture of status of the seven projects in my programme. Which three are In Trouble?

By comparing projects, I can see that its projects 16, 18 and

20 that are In Trouble. I’m going to drill into 16 first …

Something has gone astray recently – I’ll make a note to

review the latest progress report. Is this poor progress having an

impact on other parts of the organisation?

Here I can see the relationships between different key measures.

Programme Risk, a possible cause of poor progress, is

showing red …

This is a simple measure of the number of risks – there seem to be a lot, but is it a particular type

that is causing problems?

Here we see the key risk areas – I wonder if these are causing

delays in programme progress? I need to view the exposure from

these risks …

Here are the liklihood and impact of the risks in the programme –

they seem to be reducing in February, but what is the spread

across projects?

Here I can see the projects that are carrying the most weighted

risk – project 21.

Here I can see the risk type that has the highest weighting –corporate systems. I must

progress the move to a single integrated environment

Office of National Statistics

Area of concern

Detailed project data versus summary KPI information

Solution

Drill to detail with Oracle Discoverer

Network Rail

Purchased OBSC in 2000Multiple scorecards delivered this year

Network Rail

Area of concern

Visibility of objectives and organisational reform

Solution

Hierarchy of linked scorecards delivered using Oracle Portal

CPM: The Root Causes

Too much focus on transactionsPoor alignment of processesFew linkages to strategyToo much / too little technology

5%

66%

18%11%

0%

10%

20%

30%

40%

50%

60%

70%

Management Transactions Controls BusinessIntelligence

Source: CSC/FEI Survey of Technology Issues for Senior Executives

A Focus on Transaction Efficiency

CPM: The Root Causes

Too much focus on transactionsPoor alignment of processesFew linkages to strategyToo much / too little technology

CPM is “an umbrella term to monitor and manage the business performance of an enterprise” -

Gartner

CPM is “where strategy and planning meet execution and measurement” - John Hagerty, AMR

So What is Corporate Performance Management?

Corporate Performance Management : an integrated process

Source: Gartner


StrategyStrategyFormulationFormulation

ScenarioScenarioAnalysisAnalysis

Source: Gartner




Planning andPlanning andBudgetingBudgeting

CommunicateCommunicate

Source: Gartner






Activity BasedActivity BasedManagementManagement

Source: Gartner




TransactionTransactionReportingReporting

Business ActivityBusiness ActivityMonitoringMonitoring



Source: Gartner



ForecastingForecasting

AnalyzeAnalyze







Source: Gartner



ForecastingForecasting

AnalyzeAnalyze







Source: Gartner

StrategicStrategicReportingReporting


Oracle Customer Testimonials“The use of Scorecards within Network Rail has been to provide a single source of data and uniform interface to users, that reports actual performance against targets. Prior to the scorecards, performance was monitored through the use of

uncontrolled spreadsheets.” Network Rail

"Oracle Financial Analyzer is an excellent tool that adds real value to Ladbrokes' business. It integrates seamlessly with Oracle11i Financials,

allowing both financial professionals and field managers to evaluate performance, identify trends, and appraise market opportunities.“ Daniel Weiss,

Head of Financial Systems, Ladbrokes Limited

"We are using Oracle Balanced Scorecard to be sure the whole organisation acts in a coordinated way. It helps us push our business objectives and make sure they are realised on schedule.“ David Dalton, Global Head of Business Analysis and Balanced Scorecard Project Leader, Pharmacia Corporation

Local Government Template

Status……

Best Practice Implementation

Get help from the specialists

Use the bestpeople

Reviewstrategies,

objectives andgovernance

Start smalland

prioritise…

Best Practice ImplementationCommentsDaysTask

30Total (Oracle)

documentation production2Rollout roadmap preparation

using standard test plan3User Acceptance Testing

from Excel or flat files1Data loading

database build, data format checking5Table configuration

of objectives, KPI’s and all related options

12Setup and configuration

using template5Map requirements to OBSC

server and administrator2Installation

by customer3 Project Management

Documents

OBSC for the Public Sector - Oracle Technology Networkdownload.oracle.com/.../presentations/obsc_for_the_public_sector.pdf · Oracle Balanced Scorecard Customers in ... project’s