October 16, 2006 Running GroupWise ® in a Heterogeneous Environment Dirk Giles Svetlin Petrov GroupWise Engineering Novell, Inc

October 16, 2006

Running GroupWise® in a Heterogeneous Environment

Dirk GilesSvetlin PetrovGroupWise EngineeringNovell, Inc.

© Novell Inc. All rights reserved

2

Why Run in a Heterogeneous Environment?

• Events beyond your control– Mergers

– Acquisitions

– Management Decisions

• Geographic Considerations• End-User Impact

– Minimize confusion and support calls

– Minimize down time


3

Agenda

• Phase 1 – Co-Existence– Transferring Mail Between Systems

– Handling Inbound Internet Mail

– Address Books

• Phase 2 – Migration Project Planning• Phase 3 – Migrating Data

– Preparation

– Data Migration

• Phase 4 – Which client to use?

Phase 1 - Co-Existence


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Co-Existence Choices

Notes

Exchange

GroupWise

SMTPLowest common

denominator

Novell GatewaysExchangeNotes

Third Party GatewaysVarious vendors


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Co-Existence SMTP

• Uses standard Internet mail– Increased bandwidth

> MIME encoded

• Limited functionality– Mail only

– Generally no message tracking

– Generally no appointments

– No busy search


7

Novell Gateways

• Novell has direct gateways for:

– Microsoft Exchange 5, 2000, 2003

> GroupWise 7 Gateway for Microsoft Exchange

– Lotus Notes 4.x, 5.x, 6.x, & 7.x

> GroupWise 7 Gateway for Lotus Notes

• Free to download from Novell's download page (GroupWise Utilities)


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Novell Gateways Architecture

• Placement requirements– Exchange Gateway

> Needs to run on an Exchange server

> Works best if a GroupWise domain is on the same machine

> Gateway addressing components must be installed on all Exchange servers

– Notes Gateway> Works better if not run on the Notes Server machine

> Notes Client must be installed

> Works best if a GroupWise domain is on the same machine


9

Novell Gateways Architecture

GW Domain1

GW Domain2

Site A

Site B

Legacy System

GWDomain Gateway

Legacy Server

Legacy Server


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Novell Gateway Functionality

Calendar

Mail

• Can send appointments

• Busy search

•GW to Exchange functional

•Exchange to GW solution being completed

Address books• Address synchronization

• Address exchange


11

Third Party Gateways

AP

Generally use API Gateway

4.1 level gateway

Limited functionality


12

Co-Existence: Inbound Internet Mail

Requirements• Mail must route to current users in old environment• Mail must route to migrated users in GroupWise

Even if using the same Internet domain name


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Co-Existence: Inbound Internet Mail Solutions

• Forward Undeliverable To (FUT) in GWIA– Requires IP Address of legacy SMTP server

• Route.cfg– Stored in GWIA directory

– Routes message directly to hosts> Ignores DNS & mail relay


14

• Third Party SMTP Relay: Split before entering system

Co-Existence: Inbound Internet Mail Solutions (cont)

GroupWise

Internet

Old System

SMTP Relay

[email protected] [email protected]


15

Co-Existence:Address Books

• Automatic Address Book Synchronization– GroupWise Gateways

> Notes

> Exchange

• Manual External system creation– Create non-GroupWise domain

– Create external post office

– Create external users (multiple users can be imported)


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Before Address Book sync: GroupWise


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Before Address Book sync: Exchange


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Before Address Book sync: Notes


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After Address Book sync: GroupWise


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After Address Book sync: Exchange


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After Address Book sync: Notes


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After Address Book sync: ConsoleOne GroupWise

Phase 2 – Migration Project Planning


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Migration Planning and Testing

• Plan– Plan thoroughly the proposed migration

> GroupWise Migration Tool for Exchange planning pages and CSV files

• Test– Test the migration in an isolated test environment

– Match the live environment as much as possible

– Have a test plan and resolve any issues

• Pilot– Pilot to a few users before a full implementation


25

User Support During Migration

• Plan how to keep your users happy– How to inform users of what is happening?

> Regular news letter

> Web site

» Current migration status

» Scheduled migrations

– How to train users on the new client> Quick start guide

> Classroom training

> Web Based Training

Phase 3 – Migrating Data


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Migration Preparation:Preparatory Tasks

Backup the system

Clear out the rubbish

Empty Trash

Remove users that have left

Run any necessary integrity checks

Delete old messages if desired


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Reducing Data Size

How can the data be reduced?

Old messages and other

rubbish

Those who have

ceased to be…

Integrity checks

Data

OrderUsers


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Migration Tools (Exchange):PST Import

Migrating a PST file

GroupWise 7 Import Utility for Microsoft Outlook

http://download.novell.com/Download?buildid=WtXxReRacnE~

Free Download

Accessed through GroupWise client

1

http://download.novell.com/Download?buildid=WtXxReRacnE~


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Migration Tools (Exchange):Mailbox Migration

GroupWise 7 Migration Utility

http://download.novell.com/Download?buildid=WC0VW8QFyS4~

Accounts and mail boxes

Distribution lists/groups

Public folders

2


31

Migration Tools (Exchange):Mailbox Migration

New Novell GroupWise Migration Utility

Currently under development; Bonsai Release

Early stable version to be used in migrating

a large European Banking Customer

To include: Performance Enhancements and

Integrated Planning

3

Migration Tool Demo


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Migration Tools (Exchange):Third Party Tools

GW Migrate

http://www.caledonia.net/gwmigrate.html

Advansys Formative

http://www.advansyscorp.com/formativ_personal_outlook_migration.htm

4

http://www.caledonia.net/gwmigrate.html

http://www.advansyscorp.com/


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Migration Tools (Notes):Archive Migration

Archive Migration Utility for Lotus Notes

Will migrate *.NSF files to a GroupWise archive

http://download.novell.com/Download?buildid=2qog-FguoIc~

5

http://download.novell.com/Download?buildid=2qog-FguoIc


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Migration Tools:Clients

GroupWise ClientOutlook Express 4.x & 5.x Netscape Communicator 4.0x, 4.6x & 4.7x

MessagesAddressesAccount information

6


36

Migration Tools:Clients

POP/IMAP

Configure GW Client for a POP/IMAP accounton the old mail server

POP will bring down messages

IMAP can be more selective

Only works for mail

7


37

Migrating Data:Address Books

Address Books

Store in a PAB file and add to GroupWise Client

Convert to contacts and use the Migration/Import Utility

Export as a CSV file, add Novell Address Book header (NAB)

Third Party utility

8


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Post Migration Tasks

• Remove unnecessary objects– Exchange/Notes/API gateways

– External domains/post offices/users

• Health Checks – Ensure that your system is at 100%

• Tuning – Get the most out of your system– Consult your GroupWise documentation


39

Post Migration Tasks:Accessing Un-Migrated Messages

How to access on-line archive of old messages

Use original web interface

Using original client

Using the GroupWise client

Using IMAP

Don’t use POP (All messages will be pulled down)


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Migration Summary

Plan

Test

Co-exist

Pilot migration

Full migration

Phase 4 – Which Client to User?


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Outlook Client IntegrationMicrosoft Outlook Support

For the person in your organization who insists on using Microsoft Outlook...Provides consistent Outlook experience to GroupWise back-end system

Mail / Contacts Calendar

(with Free/Busy search)

Tasks Outlook XP, 2003

Outlook Client Demo


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Other Clients

• POP/IMAP Clients• WebAccess• Evolution (Web Services APIs)• Devices (GroupWise Mobile Server)

Questions?

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October 16, 2006 Running GroupWise ® in a Heterogeneous Environment Dirk Giles Svetlin Petrov GroupWise Engineering Novell, Inc