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www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
Supply Chain Managementin a Complex Global
Environment
Gerard Pearce
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
THIS SESSIONFocus on Supplier Control
Agenda:5 10 15 20 25 30 35
intro
challenges
strategies for success
q&a
recap
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
CHALLENGES• Resources• Moving Targets• New Threats• Disconnection• CAR Sickness
supplier
quality
FDA Warning Letters related to supplier controls (820.50)
Increased Cost of Quality
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
www.sqaservices.com - "Global Quality on Demand"
CHALLENGES
volume
travel expense
expertise
follow-upvisibility
language
safety
Evaluating an increasingly global supply chain:
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
quality results
CHALLENGESVisibility and Control
organizational boundaries
Supplier Supplier SupplierSupplier
Supplier SupplierSupplier
inco
mple
te poo
r OK OK
marginal
OK p
oor
OK
?
OK
OKOK
functional boundaries
system boundaries
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
THIS SESSIONFocus on Supplier Control
Agenda:5 10 15 20 25 30 35
intro
challenges
strategies for success
q&a
recap
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
STRATEGIES FOR SUCCESS
Goals– Defined and aligned with corporate strategy– Low or no Purchasing-Quality ‘Distance’
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
STRATEGIES FOR SUCCESS
Focus– Strategic Partners– Strategic Stinkers– Risk Management– Regional Coverage
lowmediu
mhigh
high
medium
low
risk
perf
orm
ance
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
STRATEGIES FOR SUCCESS
Standardize– Target organizational, system and functional
boundaries– Leverage organizational quality network– Aim for synergy in Supplier Quality
Management– Develop ‘Best of Breed’ tools and processes– Share results and critical data
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
STRATEGIES FOR SUCCESS
‘Bigger Picture’ Supplier Evaluation– View evaluation as part of a larger process– Increase the evaluation scope to add value– Exploit ‘Administrative Intelligence’
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
STRATEGIES FOR SUCCESS
Share Responsibility– Data: do it once, do it fast, do it right– Develop two-way visibility– Establish ‘Controlled Connection’ through
organizational boundaries– Promote a collaborative, time-saving
environment
www.sqaservices.com - "Global Quality on Demand"
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
STRATEGIES FOR SUCCESS
Outsource– Acknowledge ‘commoditized’ activities– Target necessary, but non-critical activity– Adopt ‘co-sourcing’ for specialist or regional
skills– Use risk-based approach
“Where is the Quality Manager who can afford so to cover his entire supply base as that a thousand suppliers might not do an infinite deal of mischief?” – apologies to Benjamin Franklin
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
www.sqaservices.com - "Global Quality on Demand"
STRATEGIES FOR SUCCESS
Detailed Event Status
Real-time DashboardFiltered Program
Data
Email Alerts
Process Controlled
Complete Results
Data Export
Deployed Team
Relational Events
Business Intelligence: program automation and stakeholder visibility
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
RECAP & TAKE-AWAY
Challenges– Resources, Moving Targets, New Threats,
Disconnection, CAR Sickness
Strategies for Success– Align Goals– Focus Resources– Standardize– ‘Big Picture’ Supplier Evaluation– Share Responsibility– Outsource– Foster Business Intelligence
www.sqaservices.com - "Global Quality on Demand"2009 ODT CONFERENCE & EXHIBITIONCONTROL IN A COMPLEX GLOBAL SUPPLY CHAIN – 10/07/09
Questions and further information:
Gerard Pearce310-802-4448