OEWD’s2010 Workforce Service Providers Symposium€¦ · OEWD’s2010 Workforce Service Providers Symposium October 5, 2010 2 Symposium Overview I. WELCOME! II. PRESENTATION III.SERVICE

OEWD’s 2010 Workforce Service

Providers Symposium

October 5, 2010

2

Symposium Overview

I. WELCOME!

II. PRESENTATION

III. SERVICE AREA BREAK-OUT GROUPS

IV. FEEDBACK and DISCUSSION

V. SURVEY

VI. CLOSING REMARKS

Our Role:To coordinate workforce services for job seekers and employers throughout the City of San Francisco

Building Tomorrow’s Workforce Today

3

Our Mission:

The mission of the Workforce Development Division is to build public-private partnerships that create and guide a continuum of workforce services in that improves the economic vitality for people and business.

OEWD: Where Have We Been, and

Where Are We Going?

Key Accomplishments Challenges and

Opportunities Ahead

Our Goals for Today

• Get to know each other better!

• Learn about each of OEWD’s service

strategies

• Discuss ways we can work together

• Leave with a better understanding of the

workforce system, our challenges and

opportunities, and a new vision for

moving forward

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Workforce System Services and Initiatives:

How Did We Get Here?

Strategic Planning Process:

• CBO’s, educational institutions, and other service providers

– 8 focus groups, 110 participants

• Residents and Jobseekers

– 10 focus groups in priority neighborhoods, 2 youth-specific groups, 209 participants

– Additional survey conducted with 300 residents in English, Chinese and Spanish

• Employers

– 7 focus groups, 114 participants

– Additional survey conducted with 150 employers

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What Did We Learn?System improvements are needed

CoordinationAdaptability

Youth/ Young

Adult Services

Customer

PerceptionsCareer Linkages

Customer

Expectations

Improve responsiveness to demand

industries & labor market dynamics

1 Sector

Strategic Plan: Goals


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Re-engage youth disconnected from education system & work to achieve:

• academic credential,

• post secondary education, or

• living wage employment

Youth2

Increase access to workforce services for populations underserved by the workforce system

3 Access

Streamline and align policy & administration across multiple funding sources

5 Policy

Strategic Plan: Goals


• Improve quality of services for businesses

• Promote hiring of SF jobseekers

4 Business

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9

Investing in San Francisco’s

Workforce System

OEWD’s funding strategy:

• Considers the broader context of workforce funding

• Maximizes impact and minimizes redundancy

• Integrated cohesive services framework

• Focuses on targeted skill development

• Gets jobseekers connected to the labor market


Employment Services Delivery Model

Wo

rk E

xpe

rie

nce

& S

kil

ls

Job training

Pre-training

Job placement

Retention

Advancement• Effective assessment determines appropriate starting point

• Basic support service needs must be addressed first (food, housing, childcare, health, mental health, substance abuse, etc. )

• Work Experience & Skills, and Educational Attainment must

be built up at each rung of the ladder

• Individual providers/ programs may address some or all

points of the Employment Opportunity Ladder for a broad

spectrum of jobseekers and/or for specific targeted groups.

• The Workforce System represents the coordinated effort of

all providers working together to implement effective

Employment Opportunity Ladders for a broad range of San

Francisco jobseekers.

Ed

uca

tio

na

l A

tta

inm

en

tThe Employment Opportunity Ladder

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One StopBusiness

Assistance

Services

One Stop Related Services

• Assessment & Referral

• Career Advising

• Job Search Assistance

• One Stop Complementary Services

• Job Transition Assistance Services

• Job Placement

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• Assessment & Career Counseling

• Industry Specific Job Readiness

Training

• Vocational Skills Training

• Job Placement

Sector Academies(& Other Voc. Training)

Job Readiness

• Barrier Removal

• Intensive Case Management

• Referrals to Services and Assistance

• Job Readiness Training

Youth Services

• Targeted Youth Services

• Youth Navigator

• RAMP-SF

• SYEP & SYEP Bridges

• Youth Sector Bridge

• GED +

OEWD Workforce System Services & Initiatives

Our Charge…

Sector Academies

Job Readiness One Stop Services

Youth Services

National Employment Was Showing a Perfect

“V”...But Now Flat for 3 Months

-850

-650

-450

-250

-50

150

20

06

Ap

r

20

06

Jun

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Au

g

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Oct

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c

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07

Fe

b

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r

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Jun

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Au

g

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Oct

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c

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08

Fe

b

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r

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Jun

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Au

g

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c

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09

Fe

b

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r

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g

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Oct

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De

c

20

10

Fe

b

20

10

Ap

r

20

10

Jun

Ch

an

ge

in E

mp

loy

me

nt

(00

0s)

Monthly Change in Total Private Employment, U.S.:

April 2006-July 2010 (Seasonally-Adjusted)

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Hours Worked is Still Growing, But Slowly and

Spotty: Full-Time Jobs Are Flat

85

90

95

100

105

Total Employment and Total Hours Worked Index, United States:

March 2007- July 2010

Indexed Employment

Indexed Hours

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Loca

l an

d S

tate

Job

Re

cov

erie

s Ha

ve

Sto

pp

ed

:

July

the

Wo

rst Mo

nth

Ye

t Loca

lly

86

88

90

92

94

96

98

10

0

10

2

10

4

10

6

2007Mar

2007Apr

2007May

2007Jun

2007Jul

2007Aug

2007Sep

2007Oct

2007Nov

2007Dec

2008Jan

2008Feb

2008Mar

2008Apr

2008May

2008Jun

2008Jul

2008Aug

2008Sep

2008Oct

2008Nov

2008Dec

2009Jan

2009Feb

2009Mar

2009Apr

2009May

2009Jun

2009Jul

2009Aug

2009Sep

2009Oct

2009Nov

2009Dec

2010Jan

2010Feb

2010Mar

2010Apr

2010May

2010Jun

2010Jul

Ind

ex

of S

ea

son

ally

-Ad

juste

d To

tal N

on

-Farm

Em

plo

ym

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t :

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n F

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etro

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ision

& C

alifo

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rch 2

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Div

ision

15

To

urism

: Airp

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row

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, Bu

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tels a

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lat

70

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10

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12

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2007-03

2007-04

2007-05

2007-06

2007-07

2007-08

2007-09

2007-10

2007-11

2007-12

2008-01

2008-02

2008-03

2008-04

2008-05

2008-06

2008-07

2008-08

2008-09

2008-10

2008-11

2008-12

2009-01

2009-02

2009-03

2009-04

2009-05

2009-06

2009-07

2009-08

2009-09

2009-10

2009-11

2009-12

2010-01

2010-02

2010-03

2010-04

2010-05

2010-06

Ind

ices o

f SF

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tel R

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FO

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Retail: Sales Tax Growing at Union Square, Not Yet

Citywide

8.8%

2.4%

8.1% 8.2%

4.9%

-16.6%

-3.6%

16.9%

7.7%8.3%

25.4%

-0.9%

-17.6%

4.5%

2004 2005 2006 2007 2008 2009 2010

First Quarter Year-over-Year Change in Sales Tax Receipts,

Union Square and Citywide, 2004-2010

Citywide

Union Square

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Where Are We Headed?A deep recession, but a fairly typical pattern:

– Sharp drop in output and employment

– Leveling-off and then growth in output

– Leveling off but no growth yet in jobs.

Unusual linkage between regulation and economic output:

When the Federal government and Federal Reserve have tried to

normalize policies in recent months, the recovery has weakened (e.g.

home buyer tax credit, Fed asset sales.)

Are we headed for a double-dip...or is it just one big dip?

• Worrying Signs: Housing

• Positive Signs: Investment Spending

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What’s Ahead of Us?

Today and Tomorrow…

Challenges

Opportunities

Assets

Connections

OEWD Workforce System Services & Initiatives


One StopBusiness

Assistance

Services

One Stop Related Services

• Assessment & Referral

• Career Advising

• Job Search Assistance

• One Stop Complementary Services


• Job Placement

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• Assessment & Career Counseling

• Industry Specific Job Readiness

Training

• Vocational Skills Training

• Job Placement

Sector Academies(& Other Voc. Training)

Job Readiness

• Barrier Removal

• Intensive Case Management

• Referrals to Services and Assistance

• Job Readiness Training

Youth Services

• Targeted Youth Services

• Youth Navigator

• RAMP-SF

• SYEP & SYEP Bridges

• Youth Sector Bridge

• GED +

Client Readiness

Intensity of

Service

Lower Higher

Higher

Lower

IntensiveCase

Management

AdultBasic

Education

JobReadinessTraining

BarrierRemediation

Work-basedLearning

NeighborhoodOutreach

PlacementServices

VocationalTraining

NeedsAssessment& Referral

Workforce Development Service Needs

YouthDevelopment

Services

SpecialPopulation

Referral

Careeradvisement

Job ReadinessServices

Key: One StopRelated Services

Sector Academiesand other VSTs

YouthServices

ReconnectionServices

GeneralEducationAttainment

EnglishProficiency

Services

Sector Academies

Program Vision:To assist San Francisco residents in gaining the skills and

experience necessary for jobs in demand industries.

Strategic Outcomes:• High-quality training that meets the skill needs of local and

regional employers

• Access to entry-level jobs and opportunities for career

advancement

• Wrap-around student supports customized to training

environment and the industry sector

• Real-time business feedback and connection to industry

employers

Making the Connection!

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Sector Academies

Key Services/Strategies:• Assessment and career coaching

• Intensive support services during training

• Job Readiness and basic skills training, including VESL

• Vocational skills training in over 15 occupations

• On-the-Job training opportunities

• Job search and placement assistance, retention services

• CityBuild Academy, HealthCare Academy, TrainGreen SF

• CCSC Culinary Training Program

Target Population:Un- or underemployed job seekers interested in a career in

the targeted industry.


One Stop Services

Program Vision:To connect job seekers and businesses, refer customers to

appropriate resources, and offer an array of quality job search

assistance services thru vibrant workforce centers and programs.

Strategic Outcomes:• Driven by customer needs, spotlight on customer service

• Continuous improvement, 360° input and feedback

• Efficient assessment and strategic referral of clients to take

advantage of outside resources

• Focus on placement into employment and training


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One Stop Services

Key Services/Strategies:• One Stop Career Link Centers (Mission, Civic Center, SOMA,

Chinatown, Western Addition, Visitacion Valley, Southeast)

• One Stop Complementary Services (Adult Basic Ed, Basic Computer

Skill Training, Workforce Disability Services, Limited English

Proficiency Services)


• Navigator Services

• Citywide Business Assistance Services

Target Population: Dislocated workers, unemployed adults and young adults who

are ready for job search assistance


Job Readiness

Program Vision:To provide accessible services that prepare and connect San Francisco

jobseekers to employment or vocational skills training opportunities

Strategic Outcomes:• Tailored barrier removal and wrap around support for San

Francisco jobseekers

• Robust and interactive assessment of jobseeker needs and

opportunities

• Access to a wide system of education, training, and employment

options

• Increased participation in and completion of skill building

opportunities


Job Readiness

Key Services/Strategies:• Assessment

• Intensive case management

• Support services

• Barrier removal

• Access to job readiness training and workshops

• Neighborhood Workforce Services Pilot Project: Program

development and community engagement targeting high-need San

Francisco neighborhoods

Target Population: Motivated jobseekers who fall below minimum qualifications for

entry level employment and/or vocational training programs


Youth Workforce Services

Program Vision:Engage San Francisco’s most disadvantaged youth in education,

training, and work experience activities to prepare them for jobs,

careers and lifelong achievement.

Strategic Outcomes:• Age and developmentally appropriate services tailored to San

Francisco’s youth and young adults

• A continuum of high-quality programs for at-risk youth

• Articulated, supportive pathways to educational and training

programs

• Increased awareness of job and career opportunities and

requirements through quality work experience, vocational services and

supports, and contextualized learning.


Youth Workforce Services

Key Services/Strategies:• Mentoring and workplace exposure

• Intensive job readiness training

• Basic skills training

• Educational support and tutoring

• Case management/career counseling

• Internships, work experience, and subsidized employment

• Job placement and education connection assistance

• GED+, Youth Sector Bridge, Summer Employment and Education,

RAMP, targeted youth programs

Target Population:At risk San Francisco youth and young adults disconnected from the

educational system and/or the job market


Workforce System Policy Bodies


WISF Workforce Investment Board-

San FranciscoChair: Rob Black

Youth Council

Chair: Michael Wald

WICACWorkforce Investment

Community Advisory Committee

Co-facilitators: Cameron McHenry

Jodi Schwartz

CCCDCitizens Committee on

Community Development

Chair: Chris Block

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Break-out Groups

Red Groups: Sector Academies & VST (Mezzanine)

Blue Groups: Job Readiness & NWS (Main Ballroom)

Yellow Groups: Youth Programs (Ghirardelli Room)

Green Group: One Stops, OSC, JTAS (Mezzanine)

Questions:1. What challenges do you see for your program or service area?

2. What future positive outcomes do you see for the clients in your

program or service area?

3. How can we make these positive outcomes a reality through specific

linkages or connections with other areas we’ve heard about today?

Feedback Session


WISF Workforce Investment Board-

San Francisco

Youth Council

WICACWorkforce Investment

Community Advisory Committee

CCCDCitizens Committee on

Community Development

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Symposium Survey

Documents

OEWD’s2010 Workforce Service Providers Symposium€¦ · OEWD’s2010 Workforce Service Providers Symposium October 5, 2010 2 Symposium Overview I. WELCOME! II. PRESENTATION III.SERVICE