YEAR: 20 t 4 MFG/MAKE: ivs_e

VIN:

MODEL: ale_ ro (Vt. Lskf ilk& DATE PURCHASED: ocdil 2014 —'552.130

MILEAGE: CURRENT AT DELIVERY: 48 DATE 24,000 MILES REACHED: N/A NOT APPLICABLE TO TOWABLE RECREATIONAL VEHICLES

Texas Department of Motorlktucks

OWNER: Jo_lin L. Ontlin MAILING ADDRESS: Po, ecx rl 3 I

CITY: MCLi-h15

Forrn MVI>140

RECEIVEDge' FEB2 3 2015

STATE: Texas ZIP: I g 3(bg

LEMON LAW COMPLAINT FORM

WORK PHONE: WJA. HOME PHONE: lc i/5-n- '1 7,6) 61 FAX:

E-MAIL ADDRESS: 552.137

CHECK ALL THAT APPLY: NEW fl USED p DEMO D PROGRAM El LEASE 17 CONVERSION

CONVERSION CO:

LEASE CO:

SELLING DEALER:

SERVICING DEALERS 1)

1-ii_e:L1Cip-3sk.kcp 2)

3)

DEALER ADDED OPTIONS: HID pax. EV TS

dAe_.

CITY:

CITY: C-OrpiLS e CITY:

CITY:

WHAT REMEDY ARE YOU SEEKING?: g REPURCHASE/REPLACEMENT OR REPAIRS

EXISTING PROBLEMS LOG: You MUST complete this section on this form or the form will be returned as incomplete. "See Attached" or equivalent is NOT a substitute for completion.

Description of problem that CONTINUES TO EXIST: Repair Visits Date In Date Out Mileage list only one problem

I, 04,^Ae. r

,i-., diLy i.

'R ht i 5

C cii -0-I k,-- c--43.2,2415 c.,4 90 - /00 AAP44

ist visit 143. 5 1 objoi titsio

2nd visit 1o/29/N 41 g /

3rd visit J j i 5 Ito 11y6b44 5 3Li to 4th visit //g/i5 i,42lig / 2 e

By, 1;15,4 1/z4/5 12/1 LL $35 7815 „.,

004974 *FEB.20.15

e

Form MVD-140 tRev 09/11) Pa9u 2 0'4

CONTINUATION OF EXISTING PROBLEMS LOG: You MUST complete this section on this form or the form will be returned as incomplete. "See Attached" or equivalent is NOT a substitute for completion. You may make copies of this page to address additional concerns.

Description of problem that CONTINUES TO EXIST: Repair Visits Date In Date Out Mileage list only one problem

ea 112,CV1(.L)-13. 1st visit 10/2.7.-iii.f 1424 Li i9 2nd visit

10 /2-qhq 4-P7 S1 3rd visit 1/5i/ 4 /3 /6 idi 53146,

4th visit i II-• 9._.21LS__-- 2.2-fi5

Date Out

-73) -

mileage

11.2-1-hs Description of problem that CONTINUES TO EXIST: Repair

Visits Date In list only one problem

[le 5(2 4 -1-af (kr. --1-i IA 6 e-r) t o-iclarl o flP iqz-z-ipit

artct Liu 1,-z ,u--) *1-- L.1---/ 1-0 pct S5 an ertl--)su- rie,k4_p_.,,e... . i\--k,e, Ltill -P-41

Vot _,I i so- 6-1- 413

1st visit ilizqiiq Li596i 2nd visit /0/2.-7/1 „t to / agfitt 4#1 5? 7 3rd visit )1/5 IN illot.4.4 5 34410 4thft 1 1 gi IS iy, ic _ '7 2-56

-E3-t kli si I/2-71/5 1 .2.-2--/I5 ._ ')S 15 Description of problem that CONTINUES TO EXIST: Repair

Visits Date In Date Out Mileage list only one problem ., CC1:5 c- co V e_A--.perp 5 N7 -0-4-)

Ljjef-1.1.-;-.1.-, tiVe-- lie-C,CAZI •

1st visit 10/24-kg i0/24),/ 4 5 .3(3 2nd visit

15 /4/6 / 0/2-61/H 3rd visit

II/5M JIAci/q 53q‘s 4th visit

, Description of problem that CONTINUES TO EXIST: Repair

Visits Date In Date Out Mileage list only one problem

GO 5 Cop c__,e u•e-4-• C.7,-) e--rf o p.zr) . •I St visit

tQ/22/ H 1 0/24P-1 45-70 2nd visit

tC1/24/114 1-175-7 3rd visit II/5/1Li /1 iirht-i 53`44, 4th visit

Form WI)' 0 (Rev. 09111) Paye 3 f 7

YES E NO The manufacturer, converter or distributor of the vehicle (NOT THE DEALER) was given

written notice of the problem(s), on t-- c1

, 20 .

IF YOU ANSWERED NO, PLEASE SEND A LETTER TO THE MXNUFACTURER, CONVERTER OR DISTRIBUTOR AS SOON AS POSSIBLE (CERTIFIED MAIL/RETURN RECEIPT IS SUGGESTED) AND INCLUDE A COPY OF THE LETTER WITH THIS COMPLAINT FORM.

EYES X NO

The vehicle has been inspected by a factory representative. If you answered yes, please provide the inspection date, location, personnel involved, and outcome. Use a separate sheet if needed.

DATE: LOCATION:

BY WHOM:

OUTCOME:

I UNDERSTAND THAT THE INFORMATION I AM SUBMITTING MAY BE SHARED WITH THE OTHER INTERESTED PARTIES TO MY COMPLAINT IN ORDER TO RESOLVE THIS MATTER.

HEREBY CERTIFY, UNDER PENALTY OF PERJURY, THAT ALL STATEMENTS IN THIS COMPLAINT ARE TRUE AND CORRECT.

p . h f 1—'7\ 91 I 3115-

SIGNATURE OF REGISTER D N/HICLEIOWN RILESSEE 40 DATE:

The Texas Department of Motor Vehicles maintains the information collected through this form. With few exceptions, you are entitled on request to be informed about the information that we collect about you. Under Section 552.001 and 552.023 of the Government Code, you also are entitled to receive and review this information. Under Section 559.004 of the Government Code, you are also entitled to have us correct information about you that is incorrect.

John L. and Mary R. Downey P.O. Box 731 Mathis, Texas 78368 (361) 547-7266 February 3,2015

Chrysler Group, LLC P.O. Box 21-8004 Auburn Hills, Michigan 48321-8004

To Whom it May Concern:

We are writing to notify you of the problems we are experiencing with our 2014 Jeep Cherokee Latitude 4x4, VIN# 552.130 and to request that you correct this problem within thirty (30) days of your receipt of this letter.

We purchased our vehicle from Lithia Chrysler Jeep Dodge of Corpus Christi, Corpus Christi, Texas on or about September 11, 2014. Approximately three weeks after the purchase: 1. We began having trouble with a vibration in the steering wheel when driving at slow speeds 2. rough riding and loud road noise coming from rear end 3. grinding sound in front end when we stepped on the brake, and 4. the fuel door at first would pop open when riding down the road and then wouldn't stay closed at all. We let them know when we took it in for an oil change, and they said we had to make an appointment to bring it back in for all of the issues we had with it. After the oil change, 5. it was leaking oil excessively, leaving large oil spots on the driveway. We took the vehicle back to the dealer for repairs on October 22, 2014, October 27, 2014, November 5, 2014, January 8,2015, and January 22, 2015 but, to date, the dealer has been unable to correct the problems. Attached are copies of the repair orders which document the dealership's attempt to repair our vehicle.

These problems both substantially impairs the use and value of our vehicle, and creates a serious safety hazard. Therefore, if you and/or the dealer are unable to correct these problems, we will expect you to repurchase the vehicle pursuant to Chapter 2301, Subchapter M of the Texas Occupations Code Annotated,

Please contact us on receipt of this letter at the above address or telephone number to arrange a mutually convenient date and time for you to have an opportunity to inspect my vehicle and make any necessary repairs.

Sincerely,

John L. & Mary R. Downey

Enclosures: CERTIFIED MAIL '7006t O20- 0001 - RETURNRETURN RECEIPT REQUESTED Ordex_s

S;*..rvice Lon for 2014 Jeen Cherokee Latitude 4x4

10/1 01 4 — Took Jeep in for an oil change. Told Celeste (Laura Escamilla). service advisor that we are having some problems with the Jeep. Problem with the gas cover door opening as we drive down the road, loud road noise and a roar when reachilig sneed from 40 to 60 mph. rndn sennd when applying the brakes. and just a rough ride in general. She told ns that we would have to bring it back in for the service department to look at it, and also told us there was a recall on the rear shock absorber snsnension. We set un an annointment for 10/2114_

10/22/14 - Today took Jeep in for the "recall" notice, the rear shock absorber suspension. Also, to have them fix the problems we are having. Most important, is the oil leak that we have now. Oil is leaking from somewhere under the _leen fear1fl.1 larue Oil snots on the drivewa. Oil soots are at least 6 - inches in diameter. The brakes are grinding, loud roar and road noise at speed from /1.0 to 60 mph. The gas cover keeps popping open when driving down the road and the release switch button in the door is stuck. Seems to be a vibration in the steerin vheel and Jeen is rough riding when driving down the road. Feels like riding in a wagon. Service advisor, Celeste, just rolls her eyes when V.T tell her the problems we are haying.

Got a rental vehicle from Enterprise. Picked Jeen un on 10/24/14. Lithia had the Jeen tbr 3 days. Got it back and still had ail of the 7,T!nie prehleins Niothingod

10/27/14 - Took the Jeer) back in for servicine. 'Nothing was fixed when we left it with them for 3 days. Claimed to have fixed the oil l•eev. 1i 1 qill tnvinz re.? hnttee c't .1' er-.1 e^e't pn•.,h ite open door to gas cap. Brakes are still grinding when in reverse.

Got a rental from Enterprise. Picked Jeen un on 10/29/14. Lithia had the Jeep for 3 more days. When reading ttst!.. th9t WIMt01 1.110 we wanted to know wlmt kind of all was leaking. That is NOT what I ask about. I wanted to knew what type of motor oil they were putting in the Jeen. (5W2.0) Claims they found that the transmission cooler was leaking oil. so they replaced the transmission cooler. T know the differencc bet= o!i and tr2nsmiFsi,7qi tThid. ad ;I n on the driveway. THEN, when we got to the to the station to ft1.1 up with gas (about 15 miles down the road). once again the aas can door wouldn't onen. Button was stack and had no way to aet aas. Jeep setting on empty. Called Lithia, and they suggecte4 we bring it1wle.. ToltT them the leer wns empty. and we wouldn't make it, they put us through to the sen, ice department. Technician said that there was a release button under the hatch in the back on the rieht hand side that would manually release the door. First time manna! release land even heenbrono,-ht to ray ntiPlittnnl

We are 20inE! out of town, so made arrangements to take Jeer) back in on November 5. 2014.

1115/14 - Took Jeep in to Lithia for repairs again. Door to as can is not work Ma. Button is stuck and doesn't work. Motor oil still leaking from somewhere under the Jeep leaving spots on the driveway. Also told Celeste that we are still hearing a loud roar when reaching speed of 40- 60 mph.

Picked up a rental car from Enternrise. Lithia had the Jeen for 2 days. Button seems to be working at this time.

01/2/15 Called Lithia and set UD an appointment to take Jeer in for issues we are still having. Also is time for an oil change. Told to brine it in on the 8L of January.

n1 .12/15 -- Called Chrysler and talked to Shawn. Told him the problems we are having with the Jeep. nil leak. as cap door not working properly, grinding sound from brakes when in reverse, loud roar v, hen reaching speeds of 40- 60 mph, back hatch sometimes not opening. Told him of thCt attitude that the service advisor, Celeste, had when telling her the problems we were having. How everytime we take the Jeep in, they tell us nothing is wrong with it. Shawn assigned us a case # 26218296, TRI him

t 1-tn.r.1• nn

1/8/15 - Took Jeep in to Lithia again for problems with Jeep. Still have oil leak. Gas cap door button doesn't work at times. Afraid to push on it too hard, don't want it to get stuck. Grinding noise on

2

roaring noise coming from the right side of the Jeep, under the hood. Jeep is still hesitating when accelerating and when trying to pass another vehicle on the highway. Back gate on the Jeep is not

change. Got a rental car from Enterprise. On 1/9/1 5, we had not heard anything from Lithia. Called

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day we still hadn't heard anything, so we called Lithia. Talked to David, Said the Jeep would not he rc.arixr IkArari e-1.-6N7 1/1 ') /1

1/12/15 - At noon, still had not heard anything from Lithia, so we called Chrysler to see if they could find out anything. Shortly after. we got a call from the service manager. David. saying that the Jeep lArac. rPchrhr 114.70. 011+ tilaqu. qt qhfirot 1.1n te'N r‘ir4( t u,y They (411.11,1esPfl filP Aft PAT' PlaPriAlirirr CP they

A.: evi 4•04. TA.A" Alw.V...000" 41," 04. IreoN.1÷ 44A P. *II 4'01, h +h 4.4^ 444 G13, 4.44.6.1.4 j 41. 4 2 VIA. .4. the Cni qinc when

reaching speeds of 40 - 60 mph, you need to drive the Jeep. The mileage was the same on the Jeep kon niolovl it lin 9,.• w-vv wilr‘n clynnnprl ii nlI t A-let-teed he nl Ilpfnre NA ,e ceft sinel it

appcarrd :1rd tal!:cd c tc dvisory David, and told him that the oil was on the bottom mark. which shows it to be a quart low. He called the service technician to bnve hrn rrirne- 1c1 i 1 Th,. Nem t+.44inir;fIn qqjti thqt wqg tho .A.7•Vx.7 l'an.S qt, Mt`iW... tr+ llf? then he

crlart of oil. I ask him if that would void my warranty adding oil, and he said, "oh no, it won't." And he added a whole quart.

gm it .....141(11 ii 1 C. ttl ill tuvrt t he r irl I .2rnelled is;1 rrlif.

'-:" T ". " . When I got out of the Jeep, oil was pouring out from under the Jeep. We called Lithia. and service manager told me to call the

t t .... ws•rt it•:- --I i.-1 1iii 1111-‘ C.:4r pArt, ni I ii 1\ Fib it ht.inc,: 40 devIvoiz A id wind gusting until the Roadgide Service got there, which took about an hour_ Got hack to Lithia around 7:00 and they gave us a car to drive.

on.".I I -••• ar,, id :a-id said lha ih(• II-id hiiNsileri (lit' or Co,. ,:c.,41; I441'...,i; the service manager and he said that they were going to keep the Jeep another day and be service

,,...61111,1 ch .:\ ; L Lath h.

113115- Called Chrysler Customer Car and talked to Shawn, case maim-cr.

v, and told him what all had h•!rtod witlithcoil clitcr. id vidd call

1.11 " 4 navid called and said the Jeep wasredy Wert tc pif-k it !..17'. t 77' David told us we didn't need any papemork. The paperwork that voe did get was from the first time we nicis:fscl /1?11-7, prvl 131c, nf i. 1114 0-,Pn

i 4;141 i‘,1„1 4- 7 ,.1„,,,

1/15 Today backed Jeep out of driveway and there were oil spots on the driveway where the Jeep was parked. After coming back from town, parked in a different place On the driveway. When moving the Jeep again, we found oil spots again.

1/15/15 - Called Shawn, the case manager at Chrysler Cutomer Care and told him what happened at Lithia and how the Jeep had oil pouring out from under it. Told him that they had not fixed any of the problems we are having with the Jeep. Also told him that oil is still leaking out from under the Jeep. He said he would call Lithia and make arrangements for us to bring it back in.

1/16/15 - Shawn called and said that he made arrangcmnts for r.e., to takeep in•,,c T an 16.111, Pk A

rental car waiting for us.

1,4 - -0, • 1. -en ,A . .-.+ • +in evl• " :.rtev iv" Ire"! el 14, /sr, t11511"

we had an appointment to bring it in, set up by Shawn. [told them that we had it there to have it fixed and we needed a rental car. David told us that they had a new General Manager had made up new

.1 - .3 41- +1- 4-, 1-”, 44. n 1....-...+ A 1, +1, • .4 n

rental. I told him that was not what we were told. He took me in to talk to the Service manager. The Service Manager told me the same thing and said that these were new rules (not according to our Fyrended WarrantvA T trirl thArn fitt Nvacritt of-rat-1144.10 tha+ a;tba-r fkook rrot iorx rye.

r

leaving and contacting Chrysler. The Service Manager made arrangements for me to talk to the General Manager. We waited about 15 minutes and the GM showed up. While meeting with him he said that we Ivroild not he oettirm a rental car and [told him that's fine I wnuld take The Teen and leave and contact Chrysler. He said, "Go ahead." I started to walk out the door and he stopped me and said that if I would just give him 20 minutes he would have the service department to put it on the machine again and check it nut I told the GM all of the problems that we have heen having since nctoher (hessitation when taking off and when trying to pass other vehicles, oil still leaking, and the loud roar when reaching speeds of 40 - 60 mph) Within about 30 minutes, Enterprise Rental was calling saying that they had a car ready for its. 1 talked to the CiM and told him we had received that phone call and he told me that they were going to install a "flight recorder" and start a STAR report. We went and picked up the rental car and had doctor appointments to go to. Just as we were about to head home, we slot- a call from Lithia saying that the Jeep was ready. That was at about 4!00. I was told that the machine once again showed that nothing was wrong and that they wanted us to drive the. Jeep for about 200 miles with the fliuht recorder on it.

1/26/15 - Shawn called to tell us that our Jeep was ready. He said that he talked to someone at Lithia and they said it ‘‘a!= read\ to be picked tin. That's stramle. we have the Jeep.

1/28/15 - Took the Jeep back to Lithia to have the "flight recorder" removed. Within 20 minutes, Nickic came back and said, "everything looks fine." NO PAPER WORK AGATN! Just take their word ertr

As of today, 2/12/15, we are still having the same problems with the Jeep. It leaks oil, there is a loud rc.Nso. %,-l'en it.wche...? c.!peeth: of 4 rl 60 n-ph, and it hecitate, when taking nfr Ivhen trTingto pass an,111.,]