Earning our customers’ trust is what we strive to do each and every day. And our hard

work is showing. For the eleventh straight year, we’ve been recognized with the Mastio

and Company Quality Award. An honor that belongs to our more than 19,000 employees

and recognizes their unmatched consistency and dependability. They are the backbone of

our best-in-class service, 99+% on-time rate and damage-free deliveries that drive our

success and help the world keep promises.

LEARN MORE AT ODFL.COM/MASTIO Helping The WorldKeep Promises

OD DOMESTIC OD EXPEDITED OD PEOPLE OD GLOBAL OD TECHNOLOGY

The Mastio Quality Award is a trademark of Mastio & Company. ©2020 Old Dominion Freight Line, Inc. All rights reserved.

Helping The WorldKeep Promises

Winning the MASTIO Quality Award for National LTL Carriers for the eleventh consecutive year is a testament to the customer

focus of our team—and an honor that we do not take for granted. These results prove shippers and industry leaders alike know

they can trust Old Dominion for on-time and damage-free deliveries now more than ever.

THE BEST IN PERFORMANCE: #1 - Overall performance of the carrier #1 - Shipments delivered when promised #1 - Shipments picked up when promised #1 - Shipments delivered with no damages #1 - Shipments delivered with no shortages #1 - Freight tracking/tracing capabilities

THE BEST IN SERVICE: #1 - Customer service personnel respond to my needs in a timely manner #1 - Knowledgeable and helpful sales representatives #1 - Drivers are courteous and professional #1 - Carrier Responsiveness #1 - Proactive communications (e.g. notification of problems) #1 - Ease of scheduling a pickup

THE BEST IN PARTNERSHIP: #1 - Ease of Doing Business with the Carrier #1 - Overall level of satisfaction with the LTL freight services provider #1 - Problem Resolution #1 - I believe this carrier deserves my loyalty #1 - Willing to be flexible with operations #1 - Website is useful

THE BEST IN DEPENDABILITY: #1 - Carrier is Trustworthy #1 - Carrier’s Ability to Meet Appointment Time for Pick-up #1 - Carrier’s Ability to Meet Appointment Time for Deliveries #1 - Consistent transit times (on-time %) #1 - Weighing accuracy #1 - Billing accuracy #1 - Rate stability

THE BEST IN VALUE: #1 - Value received from the carrier #1 - Pricing terms are easy to understand #1 - Likelihood of recommending this carrier #1 - Likelihood of continuing use of this carrier #1 - Claims process #1 - Truck’s appearance

At OD, we are proud to earn this recognition from LTL industry leaders ranking us #1 in quality.

We are grateful to have a dedicated team that goes above and beyond to deliver a low claims

ratio, an on-time delivery rate, and a safety record that serve as examples for our industry.

LEARN MORE AT ODFL.COM/MASTIO

RANKED THE #1 NATIONAL CARRIER FOR ELEVEN CONSECUTIVE YEARS.

IN EARNING THE #1 NATIONAL LTL CARRIER DESIGNATION, LOGISTICS AND LTL INDUSTRY DECISION MAKERS RANKED OD #1 IN 31 OF THE 35 ATTRIBUTES MEASURED.*

OD DOMESTIC OD EXPEDITED OD PEOPLE OD GLOBAL OD TECHNOLOGY

Old Dominion Freight Line, the Old Dominion logo and Helping The World Keep Promises are service marks or registered service marks of Old Dominion Freight Line, Inc. All other trademarks and service marks identified herein are the intellectual property of their respective owners. © 2020 Old Dominion Freight Line, Inc. Thomasville, N.C. All rights reserved. 12.20

* OD was ranked highest among national LTL carriers—XPO Logistics, ABF, FedEx Freight, YRC, and UPS Freight—on these critically-important attributes.