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Office of Governmentwide Policy Center for Policy Evaluation. January 9, 2008. BECKY RHODES Deputy Associate Administrator. Agenda. Background Purpose Methodology Website Program Review Tool Follow-up activities. Background and Mission. Outgrowth of OMB PART evaluation - PowerPoint PPT Presentation
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Office of Governmentwide PolicyCenter for Policy Evaluation
January 9, 2008
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BECKY RHODESDeputy Associate Administrator
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Agenda
• Background• Purpose• Methodology• Website• Program Review Tool• Follow-up activities
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Background and Mission
• Outgrowth of OMB PART evaluation
• Facilitate government-wide reform:– Measuring and improving policy– Adopting best practices– Implementing innovative tools
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Federal Mail Executive Council
Interagency Committees/Councils
Interagency Committee for Aviation Policy
Property Management Executive Council
Executive Relocation Steering Committee
Executive Travel Steering Committee
Motor Vehicle Executive Council
Interagency Mail Policy Council
Interagency Council on Property Management
FedFleet Policy Council
Interagency Travel Management Committee
Transportation Management Policy Council
E-FAS Executive Steering Committee
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Policy Cycle
Role
Continuous Improvement
Discuss policies
w/Interagency Committees
and OMB
GSA establishes or changes
policy
APO/AOO implement
or supplement OGP policy
AOO writes SOPs
and internal guidance
APO verifies policy is followed
within Agency
APO reports to GSA
GSA Evaluates
GSA identifies SWOTs
GSA – Office of Governmentwide Policy APO - Agency Policy Office AOO - Agency Operations Office
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Linking: Policies, Goals and Measures
Mandates & Best Practices linked to:–Policy, guidance, industry best practices –Suggested performance measures–Strategic goals:
• Efficiency/Effectiveness• Accountability• Safety & Environment
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Link Example
Question Reference
Suggested Performance Measure Category
MANDATES
Do you ensure that your agency-wide fleet acquisitions meet the fiscal year average fuel economy standards for passenger automobiles and light trucks?
41 CFR 102-34.30/55
Provide your agency's average mpg for new acquisitions in the most recent fiscal year.
Safety/Environment
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Our Approach
• Conduct annual agency evaluations via Internet • Evaluate data, provide initial on-line response • Provide agencies final written evaluation • Evaluate and post government-wide data
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Submission Roles & Responsibilities
AA
Agency Users (AU):•Complete data responses•Submit to Agency Approvers (AA)•Revise as needed & resubmit to AA
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Submission Roles & Responsibilities
AA
Agency Approvers (AA):•Review AU submissions•Approve or disapprove w/ comments•Submit to GSA
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Submission Roles & Responsibilities
AA
GSA: Evaluate responses, identify SWOTS, provide agency and government-wide evaluation.
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Performance Targets
• Establish baseline/SWOTS – 1st year• Produce annual government-wide report • Produce policy trend analysis – 3rd year
2008 Schedule
Action required from… Process description Dates
Customer Agency Complete interim assessment Jan 11-Feb 13
GSA Conduct evaluations & provide feedback Feb 14-Mar 13
Customer Agency Complete final assessment Mar 14-Mar 31
GSA Conduct final evaluations Apr 1-Apr 30
GSA & Customer Agencies Hold group & individual agency out-briefs May 1-May 31
GSA Produce agency reports Jun 1-Jul 31
GSA Produce annual report Dec 15
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Questions
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Agenda for Users & Approvers
• Website• Program Review Tool (PRT)• Next steps
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www.gsa.gov/cpe
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Components of PRT
4 Parts: Help, Forms, Reports, Tools • Help: Detailed instructions, FAQs• Data Collection Forms (DCF): Data input • Reports: Output• Tools: Define users & approvers
https://gsa.inl.gov/prt
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Data Collection Forms (DCFs)
• Mandates: – GSA policy, your agency, IG, OMB, GAO, PART
• Best Practices• GSA Feedback:
– Unscored questions on what works & needs improvement• Do GSA’s government-wide reports and agency
feedback provide your agency with useful information?
• Do you provide policy development input and is it considered?
• Does your agency have any best practices that you recommend for government-wide consideration?
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Mandate & Best Practice DCF Layout
Six sections:A. Question & whether you follow it (Yes/No)
B. Is adherence checked or addressed (Yes/No)
C. Provide supporting documentation & narrative;
if “No” to A/B, select reason for noncompliance
D. GSA interim response & assessment
E. Agency follow-up reply (if needed)
F. GSA final response
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7 Reasons for Non-Compliance
1.Other priorities precluded compliance
2. Lack of resources - funding
3. Lack of resources - personnel
4. Compliance planned for later date
5. Unaware of requirement
6. Received GSA waiver
7. Other
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Submission Process
1. AU completes three sections: – Mandates, Best Practices, GSA feedback
2. AA submits to GSA
3. GSA provides agency interim scores
4. Agency adds info and resubmits
5. GSA scores Mandates/Best Practices sections, and evaluates GSA Feedback
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Login to PRT
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Select “help” to get this screen
[email protected] 202.501.2824
System problems “Oops”
Other questions
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DCF Selection for Program Areas
2008
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Data Input
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Overall Progress: 13%3 of 23 Complete
Completion Status
• Completion status for policy by section (Mandates, Best Practices, GSA Feedback)
• Overall progress towards policy area completion
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Send for Agency Approval
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Agency Approver sees all policy areas they are responsible for approving.
Status for Agency Approver
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AA can’t change or comment on individual questions
Comments from Agency Approver
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Agency Approver Submits
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GSA Evaluates Responses
If GSA rates a response “Strong” no additional response is needed
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Emails from WebApps
Emails are sent when:• New users or passwords reset• DCF status changes:
– AU submits DCF for review– AA rejects or approves DCF– GSA completes initial/final agency scoring
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Reports and Analytical Tools
• Create or use saved queries• Quick Reports show performance by:
– Program Area & Strategic Goal – Comparison by Program Area & Strategic Goal– Across All Program Areas & Strategic Goals– Government-wide by Question
• Report Creator
Benchmark – Agency/Government-wide
Government-wide Summary-All Programs
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What Happens after Evaluation?
• Post evaluation survey for process improvement: – Accuracy of the evaluation– Quality of feedback received – Assess impact of evaluations– Professionalism of evaluators
• Evaluate agency and government-wide results• Share SWOT’s (Interagency Executive
Councils/Committees, focus groups)• Third Party survey
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Policy Cycle
Continuous Improvement
Discuss policies
w/Interagency Committees
and OMB
GSA establishes or changes
policy
APO/AOO implement
or supplement OGP policy
AOO writes SOPs
and internal guidance
APO verifies policy is followed
within Agency
APO reports to GSA
GSAEvaluates
GSA identifies SWOTs
GSA - Office of Governmentwide Policy APO - Agency Policy Office AOO - Agency Operations Office
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Additional Information
• Janet Dobbs, CPE Dir., [email protected] 202.208.6601• Website: www.gsa.gov/cpe
Aircraft Jay Spurr 202.208.0519
Mail Management Stewart Randall 202.501.4469
Motor Vehicle Ed Lawler 202.501.3354
Personal Property Rick Bender 202.501.3448
Relocation Ed Davis 202.208.7638
Transportation Stewart Randall 202.501.4469
Travel Lois Mandell 202.501.2824
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Questions