OFFICE OF THE Member Secretary, Punjab State E-Governance …ceopunjab.nic.in/English/Tenders/CEO AMC Tender... · 2018. 2. 21. · Hardwares and Networking devices, it intends to

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OFFICE OF THE Member Secretary, Punjab State E-Governance Society (PSeGS),

SCO 193-195, Sector-34A, Chandigarh 0172-2614031, 0172-2661808-118

TENDER NOTICE

FOR Appointment of Maintenance Service Provider for the

comprehensive maintenance of Computer Hardware, Software,

Peripherals, LAN/WAN, Networking Devices etc.

Sealed Tenders are invited for the appointment of

Maintenance Service Provider (MSP) for the maintenance of computer hardware, software, peripherals, LAN/W/N, Network Devices etc. installed in the office of the Chief Electoral Officer, at Chandigarh and

in the offices of 22 District Elections Officers in the State of Punjab and Election Store, Patiala. The TENDER DOCUMENT comprises of detailed terms and conditions of the tender, specimen of Agreement

and other related documents and can be purchased from the office of the Member Secretary, PSeGS, SCO 193-195, Sector 34A, Chandigarh, by depositing a sum of Rs 1000/- in cash or demand

draft in favour of Deputy Chief Electoral Officer, Punjab payable at Chandigarh. These documents can also be downloaded from the

official web site of the CEO, Punjab at www.ceopunjab.nic.in. In that case, a demand draft of Rs. 1000 /- in favour of Deputy Chief Electoral Officer,Punjab along with earnest money amounting to Rs.

10,000.00 (Rupees Ten Thousand only) in the shape of Demand Draft in favour Deputy Chief Electoral Officer,Punjab payable at Chandigarh is to be deposited along with the tender.

Tenders should reach in the office of the Member

Secretary, PSeGS ,SCO 193-195, Sector – 34 A, Chandigarh by 24.03.2014 up to 12.30 PM and will be opened in the office of Member Secretary on the same day at 3.00 PM in the presence of bidders, who

wish to be present. In case tender opening day is declared holiday, then the tenders can be submitted and will be opened on next working day at the same times. Member Secretary reserves the right to reject

all or any of the tender(s) received, and to annul the tendering process without assigning any reason. Late tenders will not be considered/

accepted.

Member Secretary, Punjab State E-Governance Society

http://www.ceopunjab.nic.in/


DOCUMENT CONTROL SHEET

S. No. Particular Details

1. Tender Notice Date 24.02.2014

2. Tender Document Reference Number Elec/ACT-01 of 2013

3. Start date of issue of tender document 24.02.2014

4. Last date of issue of tender document 19.03.2014

5. PreBid meeting 05.03.2014

6. Last date and time for receipt of tender 20.03.2014 upto 12.30 P.M.

7. Date and time of opening of tender 20.03.2014 at 3.00 P.M.

8. Date of Presentation To be intimated later

9. Venue for opening tenders Committee Room, O/o The Member Seceretary, PSeGS, SCO 193-195,

sector 34 A, Chandigarh-160022.

.

10. Earnest Money Deposit (EMD) Rs. 10,000/- (Rupees Ten Thousand only)

in the form of Bank Draft in favor of Deputy Chief Electoral Officer,Punjab, Chandigarh

11. Office Address The Member Seceretary, PSeGS,SCO 193-195,

sector 34 A, Chandigarh-160022. 0172-2661808, Fax 0172-2666265

12. Website www.ceopunjab.nic.in

Note: In case a Central/State Holiday is declared on any day, the

event will be shifted to the next working day, same time.



TABLE OF CONTENTS

Item No.

Job Description

Enclosures/

Annexure

Page numbers

1. Document Control Sheet 2

2. Tender Document 4-30

a) Brief Discription of Work Section-1 4-5

b) Instructions to Bidders Section-2 6-16

c) General Contract Conditions Section-3 17-28

d) Scope of Work (SOW) Section-4 29-30

3. Services, Deliverables & Time-Lines Annexure-1 32-33

4. List of items to be covered under Comprehensive Annual Maintenance Contract

Computer Servers, PCs Computers, Printers, Scanners & Software (Operating Systems),

UPSs & Networking Equipments etc.

Annexure-2 34-54

5. List regarding addresses of the office of Deputy

Chief Electoral Officer,& District Election Offices (DEOs) along with contact numbers and

name of Officer Incharge (Election Tehsildar)

Annexure-3 55-56

6. Master Service Agreement Template Annexure-4 57-58

7. List of Equipment For AMC Annexure-5 59-60

8. Application Form Template Annexure-6 61-62

9. Checklist for Technical Evaluation (TE) Criteria Annexure-7 63-64

10. Project Information Template Annexure-8 65

11. Commercial Bid Annexure-9 66-67

12. Checklist for Pre-Qualification Creteria Annexure-10 68-69

13. Compliance of Services Under AMC by Bidder Annexure-11 70-71

14. Proforma of Company Profile Annexure-12 72-73

15. Proforma For Performance Bank Guarantee Annexure-13 74-76


TENDER DOCUMENT (Tender Document No Elec/ACT-01 of 2013)

FOR (Tender Notice published in news paper on ______, 2014)

Tender for the appointment of Maintenance Service

Provider for Comprehensive Maintenance Computer

hardwares, Softwares and all the Peripherals to the

Computer hardwares including LAN/WAN, Network devises

& UPSs etc. installed in the office of the Deputy Chief Electoral Officer,Punjab, Chandigarh and 22 District

Election Offices & Election Store Punjab Patiala i.e. total

24 locations in the State of Punjab.

The Member Secretary PSeGS, Chandigarh invites tender for the comprehensive Maintenance Contract of Computer hardwares,

Softwares and all the Peripherals to the Computer hardwares including LAN/WAN, Network devises & UPSs etc. installed in the office of the Deputy Chief Electoral Officer, Punjab, Chandigarh (CEO)

as well as in the offices of the District Election Offices (DEOs) in 22 districts and Election Store Punjab, Patiala i.e. at total 24 locations in the State of Punjab.

SECTION-1: BRIEF DISCRIPTION OF WORK:

The CEO and DEOs, at their premises, have Computer hardwares, Softwares and all the Peripherals to the Computer hardwares including LAN/WAN, Network devises & UPSs etc. With a

view to give Comprehensive Maintenance Contract for Computer Hardwares and Networking devices, it intends to appoint a suitable Company/firm. The scope of this tender covers the entire campus of

the CEO office as well as 22 DEO offices & Election Store Punjab Patiala i.e. 24 locations in the State of Punjab. The bidder has to maintain onsite the Computer hardwares, Softwares and all the Peripherals to

the Computer hardwares including LAN/WAN, Network devises & UPSs etc. installed in the CEO & DEOs offices. Sealed Tenders are invited from experienced Companies/Firms in the prescribed format

for Comprehensive Maintenance Contract of above mentioned service installed in the various locations of the CEO/DEOs as mentioned ANNEXURE–2 of tender document.

The bidders can visit CEO, DEOs offices & Election Store

Punjab Patiala i.e. 24 locations in State of Punjab to see the actual installations for themselves to assess the quantum of work involved

before submitting the tender. Once the tender is submitted, it will be presumed that the bidder has seen and understood the complete


maintenance work/LAN/WAN system installed in the offices of the CEO & DEOs. The List regarding addresses 24 locations of the offices

of Chief Electoral Office, District Election Offices (DEOs) & Election Store Punjab Patiala along with contact numbers and name of Officer Incharge (Election Tehsildar) is annexed as Annexure-3 of tender

document.


SECTION-2: INSTRUCTIONS TO BIDDERS

2.1. DEFINITIONS:-

i) CEO means Chief Electoral Officer Punjab

ii) DEO means District Elections Officer in the State of Punjab

iii) PSEGS means Punjab State E-Governance Society

iv) TD means Tender Document.

v) Items means all the Computer Servers, Computer PCs, Laptop, Printers, Scanners, CD Writers (external),

LAN/WAN systems, Network devises (UTP cable, Fiber, LAN switches, I/O devises, UTM. Routers, Hubs, Modems, etc.)

vi) Part of Items means part of any item as detailed in para

2.1(iv) above.

vii) Similar Works means the Company/firm should have rendered their services for maintenance of similar works i.e. Comprehensive Annual Maintenance the Server

Computers, PC Computers, Laptop, Printers, Scanners, CD Writer (external), LAN system, Network devices (UTP cable, Fiber, LAN switches, I/O devises, UTM, Routers & Modems

etc), UPS and related equipment etc.

viii) MSP means Bidder will be defined as Maintenance Service Provider (MSP) after the selection of Bidder.

ix) MIS means Maintenance Information Services.

x) SOW means Scope of Work.

xi) MSA means Master Service Agreement

xii) PQ means Pre-Bid Qualifications

xiii) TQ means Technical Bid Qualifications

xiv) End User means Office of the CEO/DEO as the case may

be.

2.2. IMPROTANT INSTRUCTIONS:-

i) The bidders are advised to study the Tender Document carefully. Submission of response to this TD shall be

deemed to have been done after careful study and examination of the TD with full understanding of its implications.


ii) The maintenance work is for Comprehensive Annual Maintenance Contract of Server Computers, PCs, Laptop,

Printers, Scanners and Softwares (OS), Local Area Network, Network Devices and UPSs etc. installed in the office of the Deputy Chief Electoral Officer, Punjab at

Chandigarh as well as at 22 offices & Election Store Punjab

Patiala of the District Election Offices in the State of Punjab i.e. 24 locations. The bidders feel free to visit and examine

the whole system and satisfy themselves before submitting their tenders.

iii) No exclusivity rights will be provided to the bidder and no

complaint will be entertained at any stage after filing of tender.

iv) Sealed tenders prepared in accordance with the procedures

enumerated in the TD should be submitted to Member Secretary, not later than the date and time laid down, at the address given in the Schedule of Events as mentioned

in Document Control sheet.

v) Tender Document can be downloaded from www.ceopunjab.nic.in. The cost of this TD is Rs. 1000/- (Rupees one thousand only). Bidder are advised to either

purchase this TD from the office of Member Secretary, PSeGS, SCO 193-195, Sector 34-A, Chandigarh or alternatively, download this document & submit the TD

fees along with the response, in a separate envelop marked ‘Tender Document-Cost’ by Demand draft in favour of Deputy Chief Electoral Officer, Punjab payable at

Chandigarh. This tender document can also be purchased by POST by pay of Rs. 1500/- (Rupees one thousand and

five hundred only) by Demand draft in favour of Deputy Chief Electoral Officer, Punjab payable at Chandigarh on bidder risk. This Department will not take any

responsibility for the delivery of the tender document well in time by POST.

vi) The tender must be accompanied by an EMD of Rs. 10,000/- (Rupees Ten Thousand Only) in the form of a

demand draft drawn in favor of Deputy Chief Electroral Officer , Punjab payable at Chandigarh in the envelope containing Technical bid.

vii) This draft must be enclosed in a separate envelope marked ‘EMD for Tender for AMC. EMD is required to protect CEO against the risk of agency’s/company’s conduct, which

would warrant the EMD’s forfeiture. The EMD & Tender Document Cost shall be denominated in Indian Rupees, and shall be in form of a Demand Draft drawn in favour of


Deputy Chief Electoral Officer, Punjab, payable at Chandigarh. No interest will be payable by the CEO on the

amount of the EMD. Unsuccessful bidder’s EMD will be refunded as promptly as possible however, not later than 30 days after the award of contract is signed with selected

bidder and on request from the bidder.

viii) Bidders who qualify the Pre-qualification and Technical Criteria rounds of evaluation will be shortlisted for the

Commercial Round subject to their fulfilling the other conditions.

ix) This Tender document is Not Transferable.

2.3. FOR PRE-QUALIFICATIONS (PQ) CRITERIA:-

i) The Bidder should be a National/ State Level Company in

operation for at least the last five years as on 31st March 2013 in trade in the business of computer hardware

supply and maintenance service and should be registered under Company Act.

ii) No Consortium is allowed.

iii) Bidder [agency] should be financial sound.

iv) The Company should be an ISO 9001 certified.

v) The bidder should have minimum average turnover of Rs. Rs. 2 crore from supply & installation of hardware, networking including Maintenance business, 1.5 crores

from Govt./PSUs/Banks and 0.5 crores from Privates companies for the preceding three financial years ended on 31st March 2013.

vi) The bidder should have successfully completed or in

process (having Purchase order) at least two relevant maintenance projects of value Rs. 10 lacs or above each

from any Govt./PSUs/Banks in the preceding two years ending 31.03.2013.

vii) The bidder should have professionally qualified personnel (having minimum qualification of Diploma in computer

science/ IT/ Hardware/ networking or equivalent (minimum 1 year Full time course) with two years of experience) in similar services, deployed on the core (AMC)

business in Punjab State.

viii) The bidder shall submit a self declaration in the shape of affidavit on required value of Non-Judicial paper for not

being under any ineligibility for corrupt or fraudulent practices by any of its clients.


ix) The firm should neither be blacklisted by any Govt. Department nor any Criminal Case is registered against

the firm or its owner/partners anywhere in India and should submit a certificate to this effect.

x) Successful bidder shall open site locations in Punjab to

cater all districts within 15 days of signing of contract failing which shall be treated as breach of contract. with the latest/ modern gadgets and infrastructure for

service/repair/maintenance of Computers/Printers/ UPSs/Scanners/Servers/Network etc.( Provide Self decleration)

xi) Attested copy of PAN/TIN No., Service Tax No., and Income

Tax Clearance Certificate to be furnished /enclosed.

xii) Firm’s Registration Certificate alongwith Warranty Service Provider(WSP)/Authorised Service Provider (ASP) certificate

for Chandigarh/Punjab for suppling and maintaining the system integration from Original equipment Manufacturer (OEM).

xiii) Bidders are also required to fill details in Annexure-10 for Checklist for Pre-qualification & Annexure-7 for Checklist for Technical Qualification.

2.4. BUSINESS OPERATION PROPOSAL/TECHNICAL

EVALUATION :-

i) The bidder is required to make a presentation towards Technical Evaluation (TE) not exceeding 20-25 mins, to a

committee, w.r.t. their AMC Proposal, to include but not restricted to the following:

Sr. No.

Item Approximate

Time Plan

Weightage

1. Basic Model & Methodology of operation

(Deviations to Service, Turn over,

Experience, Implementation plan,

Service methodology and Deliverables &

Time-Line as per Annexure-1 to Draft

tender agreement are to be included in

complete details)

15-20 mins 20

2. Technical Evaluation as per Annexure 7 -- 80

ii) The presentation may be followed with a round of discussions with the committee. The bidder will submit a hard and soft copy (Read Only on CD) of the presentation


on the detailed ‘Business Operation Proposal’ along with the Bid.

iii) The response of the bidder will be evaluated based on the PQ & TE criteria and Bidder must qualify PQ and score a minimum of 70% in technical evaluation to qualify for the

Commercial Round.

iv) The committee reserves the right to accept or reject the bid proposal of the bidder in case the committee found the bidder not able to fulfill the required objectives.

2.5. COMMERCIAL BID EVALUATION CRETERIA:-

i) After the evaluation of the technical bids, the commercial bid will be opended on the notified date, which will be communicated to short-listed bidder after technical bid

evaluation. Commercial bid of the bidder will be evaluated on the total cost of AMC for three years. The bidder who

quoted lowest bid will be considered as L-1 (successful bidder).

i) No negotiation with L2 or so shall be made in case successful bidder fails to sign the agreement. Re-tendering

shall be done in such a case. EMD of successful bidder shall be forfieted if successful bidder fails to sign the agreement.

ii) In case of any tie situation after opening of commercial bids, Bidder with higher Technical Scores (among Technically Qualified Bidders), shall be declared as

successful bidder and shall be eligible to enter into the agreement.

2.6. SUBMISSION OF TENDERS:-

Instructions for submission of tenders to this TD are as under:

i) The envelope must be sealed and bear the Seal, Postal address, Contact Person’s Name, Land-line, Mobile and

Email ID to enable PSeGS office to return un-opened in case of late receipt or any other eventuality.

ii) The envelope must be addressed to The Member Secretary

, PSeGS, SCO No.: 193-195, Sector: 34-A, Chandigarh.

iii) Words, ‘Tender No. PSeGS/ACT-01 of 2013 for AMC’ must be super-scribed on the envelopes.

iv) The envelope must contain the following Sealed Envelopes,

and the contents as mentioned against each, duly super-scribed with the words as mentioned against each:


Envelope I Drafts towards EMD & TD Cost

Envelope II Pre-Qualification Documents

Envelope III Technical Evaluation Documents

Envelope IV Commercial Bid Documents

v) The costs must be mentioned only in Commercial Bid

Documents and nowhere else.

vi) All Envelops i.e Envelope-I, Envelop-II, Envelope-III &

Envelop-IV should be sealed and kept in single Envelop. These Envelops must contain bid documents and CDs in duplicate and sealed in separate envelopes super-scribed

‘Original’ and ‘First Copy’.

vii) The application form is required to be submitted on the company’s letter head. The format of application form shall

be as per Annexure-6.

viii) Tenders submitted after due time and date are liable to be rejected.

ix) If the tender submission day is declared a holiday, the

tenders can be submitted on next working day at the same time lines.

x) Erasures or other changes in the tender document shall be

attested and dated the initials of the person.

xi) The Member Secretary reserves the right to reject any tender which is not deposited accordingly to the instructions stipulated in the tender document.

xii) TECHNICAL- BID (Envelope No-III) -The complete tender document in original (including the unfilled Commercial-BID Proforma Annexure-9) duly signed and stamped as a

token of acceptance.

xiii) COMMERCIAL-BID (Envelope No. IV)-The Commercial-Bid as per Performa given in the tender documents as

Annexure-9 shall be photo copied and then price filled up and submitted in Envelope No-IV, duly sealed superscript with name of tender. Any conditions given in the

Commercial Bid may cause rejection of Bid.

xiv) Rates should be quoted in figure as well as in words in the Performa enclosed herewith.

xv) No addition/alteration/deletion in the tender are allowed.


xvi) The authorized signatory of the firm should sign all pages of the tender document as a token of their acceptance. Any

deviation, if desired by the bidder, is to be clearly mentioned giving item No and page No and reason for deviation for this purpose in separate sheet duly super-

scribed “Deviation Sheet” and be placed in Envelop-III.

xvii) All the pages of the tender submitted by the Company/firm should be serially numbered and signed.

xviii) Late tenders will not be considered and will betreated as

rejected.

xix) The unsigned tenders will not be considered and will be treated as rejected.

xx) Tender application without complete

documents/information shall not be considered.

xxi) The tender could be delivered in the office of the Member Secretary, Punjab State E-Govenanace Society, SCO 193-

195, Sector-34A, Chandigarh-160022 in TENDER-BOX or by post/courier etc. on or before the due date and time. If sent by post or courier, any delay in submission to the

Member Secretary office, may debar the bidder from opening or consideration.

2.7. OPENING OF BIDS:

i) Bid shall be opened in the office of Member Secretary,

Punjab State E-Governance Society, SCO 193-195, Sector-34A, Chandigarh-160022 on scheduled date and time, in case the scheduled day of opening of the tenders is

declared holiday the tender will be opened on next working day on same time and at same venue in the presence of

bidder or their representatives who may wish to be present on due date and time as mentioned in the tender document.

ii) If the tender submission day is declared a holiday, the

tenders can be submitted on next working day as per timing in Document Control Sheet.

iii) Only the authorized representatives of the firm will be

allowed to attend the Opening/proceedings of bids by the Committee. They should also bring letter head of the firm and any decision taken by them would be accepted by the

bidder.

iv) Number of representatives may not be allowed to exceed two officials per bidder.


v) The Technical bid (Envelop No. III) shall be opened first. The Commercial Bid (Envelop No. IV) will be opened only of

those bidder who scores minimum pass marks as per Technical Evaluation Criteria for which they shall be intimated separately about date and time by E-mail/fax/

telephone.

vi) The bidder who has not submitted the documents as per tender conditions, major deviations, proper EMD and

experience certificate etc. their tender may be treated as non responsive and their Commercial Bid (Envelop No. IV) shall not be opened.

vii) The successful Company/firm will be intimated and

contract agreement will be entered into for a period of three years. The preparation of the contract agreement with

proper stamp paper etc. would be done by the bidder in consultation with CEO. The cost of stamp papers will be borned by successful bidder.

viii) During evaluation of bids PSeGS office may, at its

discretion ask the bidder(s) for clarification of their bid. The request for clarification and the response shall be in writing and no change in prices or substance of the bid

shall be sought, offered or permitted.

2.8. SUBLETTING- The contractor shall not be assigned or sublet the work assigned to him.

2.9. VALIDITY OF TENDER:-

i) Proposals shall remain valid for a period of 120 (One hundred & twenty) days from the date of opening of Proposal. Member Secretary reserves right to reject a

proposal valid for a shorter period as non-responsive.

ii) In exception circumstances, the Member Secretary may solicit the bidder’s consent to an extension of the period of

validity. The request and the response thereto shall be made in writing. Extension of validity period by the bidder should be unconditional. A bidder may refuse the request

without forfeiting the Earnest Money Deposit (EMD). A bidder granting the request will not be permitted to modify its Proposal.

2.10. RIGHT TO ACCEPT OR REJECT TENDER(S)-

Member Secretary reserves the right to annul the tender process, or to accept or reject any or all the Proposals in whole or part at any time without assigning any reasons and without

incurring any liability to the affected bidder(s) or any obligation to inform the affected bidder(s) of the grounds for such decision.


2.11. FRAUD AND CORRUPTION:-

It is required that the Bidders submitting tender and the bidder

selected through this tender must observe the highest standards of ethics during the process of selection of Maintenance Service Provider and during the performance and

execution of contract.

i) For this purpose, definition of the terms are set forth as follows:

a) "Corrupt practice" means the offering, giving,

receiving or soliciting of anything of value to

influence the action of the End Customer or its

personnel in contract executions.

b) "Fraudulent practice" means a misrepresentation of

facts, in order to influence a selection process or the

execution of a contract, and includes collusive

practice among bidders (prior to or after tender

submission) designed to establish Proposal prices at

artificially high or non-competitive levels and to

deprive the End Customer of the benefits of free and

open competition;

c) “Unfair trade practice” means supply of services

different from what is ordered on, or change in the

Scope of Work given in Section IV.

d) ”Coercive practice” means harming or threatening

to harm, directly or indirectly, persons or their

property to influence their participation in the

selection process or execution of contract.

ii) The Member Secretary will reject a proposal for award, if it is established that the Bidder recommended for award, has

been determined to having been engaged in corrupt, fraudulent or unfair trade practices.

iii) The Member Secretary will declare contractor ineligible,

either indefinitely or for a stated period of time, for awarding the contract, if it at any time determines that the Contractor has engaged in corrupt, fraudulent and unfair

trade practice in competing for, or in executing, the contract.

2.12. CLARIFICATIONS AND AMENDMENTS OF TENDER DOCUMENT (TD):-

i) During process of evaluation of the tenders, Member Secretary, at its discretion, ask Bidders for clarifications on


their tenders. The Bidders are required to respond within the prescribed time frame.

ii) Member Secretary may for any reason, modify the TD from time to time. The amendment(s) to the TD would be clearly spelt out and the bidders may be asked to amend their

proposal due to such amendments.

iii) All bidders are advised to check for all further clarifications, corrigendum and any other important related information to this tender at the website

http://www.ceopunjab.nic.in

2.13. EARNEST MONEY DEPOSIT (EMD)

i) The bidder shall furnish, as part of the Pre-qualification Proposal, an Earnest Money Deposit (EMD) amounting to

Rs. 10,000/- (Rupees Ten Thousand Only).

ii) The EMD shall be in Indian Rupees and shall be in the form of Bankers Cheque or Demand Draft in favour of

Deputy Chief Electoral Officer,Punjab payable at Chandigarh.

iii) Refund of EMD: The earnest money of unsuccessful bidder

shall be refunded on request by the bidder after final award of contract.

iv) The EMD lying with the CEO in respect of other tender/ tender awaiting approval or rejected or on account of

contracts being completed will not be adjusted towards EMD for this tender. The EMD may however, be taken into consideration in case tender are re-invited.

v) EMD of the successful bidder will be released after the bidder signs the final agreement and furnishes the performance security.

vi) The Earnest Money will be forfeited on account of one or more of the following reasons:

a) Bidder withdraws its tender during the validity period

specified in tender document and in the Covering

Letter.

b) Bidder does not respond to requests for clarification of

its tender.

c) Bidder fails to provide required information during the

evaluation process or is found to be non-responsive.

d) In case of a successful bidder, the said bidder fails to

sign the Agreement in time; or furnish security.



2.14. DISQUALIFICATIONS

Member Secretary may at its sole discretion and at any time

during the evaluation of tender, disqualify any Bidder, if the

Bidder has:

i) Made misleading or false representations in the forms,

statements and attachments submitted in proof of the eligibility requirements.

ii) Exhibited a record of poor performance such as

abandoning works, not properly completing the contractual obligations, inordinately delaying completion or financial failures, etc. in any project in the preceding three years.

iii) Submitted a proposal that is not accompanied by required documentation or is non-responsive.

iv) Failed to provide clarifications related thereto, when sought.

v) Submitted more than one tender.

vi) Declared ineligible by the Government of India/State/UT Government for corrupt and fraudulent practices or blacklisted.

vii) Submitted a proposal with price adjustment/variation provision.

2.15. AWARD OF CONTRACT

Member Secretary will notify the successful bidder in writing that its

tender has been accepted. The bidder will sign the Contract

Agreement with in Deputy Chief Elctoral Officer , Punjab with in 7

days from the issuance of letter of intent/work order. After signing

of the Contract Agreement, no variation in or modification of the

term of the Contract shall be made except by written amendment

signed by the parties. The cost of blank stamp papers will be borne

by the bidder.


SECTION-3: GENERAL CONTRACT CONDITIONS

3.1. COMPLAINTS MANAGEMENT

i) Call / Asset Management Software- The firm has to provide Call/Help Desk System having Call/Asset Management

Software (to record and maintain all the calls logged their status, engineer deployed. The software should be able to provide Daily call reports in terms of no. of calls received,

no. of calls attended, no. of calls pending and no. of calls escalated, Weekly call reports, Monthly call analysis, Asset management and tracking, Equipment history sheet,

Monthly network management report etc.) The space for the Call Desk will be provided at CEO office, if required.

ii) Bidder will provide single window complaint logging system

to enable the various users to log/complaint of their problems by all the following communication means:

a) Toll Free number for registration of complaints from

24 locations of Chandigarh & Punjab is preferable.

b) Mobile

c) Landline

d) Fax

e) E-mail, Computer with web application.

Bidder will provide a unique complaint number for

progress and close looping the complaints.

iii) Call/Feed back/Performance report- All records of complaints will be maintained and properly recorded by

the contractual firm with the details such as time when the call was reported and attended, signatures of the user, problem, comments of the user etc. A copy of the call/feed

back report is to be given to the user.

iv) For fault analysis and tracking problems, the contractor will require submitting summary of monthly call reports to

end customer (CEO) on 5th of every month.

v) Working hours- The firm will correct any faults & failures in any equipment under this contract during normal

working hours from Monday to Friday or in Peak Hours From Monday to Saturday/Sunday. As few of the units of end customer work round the clock and in case of urgent

and emergent situations, it can be asked to rectify the problem on holidays and after working Hours also, at no extra cost.


3.2. REPAIR OF IT EQUIPMENT & PENALTY

Repair/maintenance/Service of IT Equipment, software and

network will be provided as per deliverables & service levels

defined at Annexure 1

i) The engineer from the selected bidder must attend the call,

rectify the fault within stipulated time and a certificate of satisfactory repairs obtained from the user.

ii) In case there is any major fault/repair identified by bidder

and requiring more time than stipulated time, the bidder must replace the faulty equipment with equipment of similar configuration & quality and make it operative as

original to avoid penalty.

iii) PEAK HOURS-During the revision of photo electoral rolls and during the General elections/Bye-elections of Lok

Sabha & Vidhan Sabha, time bound activities are to be carried out by the Department under the directions of the Election Commission of India, the maintenance of the

computer systems, software and peripherals is more critical and the 24 hours service will be required during that period.

iv) In case of any deficiency in the service levels the penalty

will be imposed as under:

Sr. No.

Equipment Downtime Penalty Max. Penalty

A- Normal Hours

1.

Server/

PC

Up to 2 days Nil 2 hours for inspection & remaining for repairs

3 day to 7 days beyond

permissible time for repair.

2% of AMC cost per

server per day

Standby arrangement is allowed only for 10 days,

delay of one day beyond 10 days by which the equipment is to be returned, the firm will be penalized of 2% of AMC cost per server per day besides the repair could be got done through open market at the risk and cost of the contractual firm.

2. All other IT Equipment

Up to 3 days Nil 4 hrs for inspection & remaining for repairs.


under AMC 4 Day to 9 days

1% of AMC cost per equipment per day.

Standby arrangement is allowed only for 10 days, delay of one day beyond 10 days by which the equipment is to be returned,

the firm will be penalized of 2% of AMC cost per equipment per day besides the repair could be got done through open market at the risk and cost of the contractual firm.

10 days to 14 days


3. Non Providing of Site

Engineer

Upto one day with prior

consent of the end user in one month

Nil Substitute arrangement will be made by the bidder by 4th

day or Rs 1200/- penalty shall be deducted for each subsequent day.

2 day to 3 day Rs 1000 per day

B- Peak Hours

1.

Server/

PC

Up to 1 days Nil 2 hours for inspection & remaining for repairs

1 day to 6 days beyond permissible time for repair.

2% of AMC cost per server per day

Standby arrangement is allowed only for 10 days, delay of one day beyond 10 days by which the equipment is to be returned,

the firm will be penalized of 2% of AMC cost per server per day besides the repair could be got done through open market at the risk and cost of the contractual firm.

2. All other IT Equipment under AMC

Up to 2 days Nil 3 HRS for inspection & remaining for repairs.

3 Day to 9 days

1.5 % of AMC cost per equipment per day.

Standby arrangement is allowed only for 10 days, delay of one day beyond 10 days by which the equipment is to be returned, the firm will be penalized of

2% of AMC cost per equipment per day besides the repair could be got done through open market at the risk and cost of the

10 days to 14 days



contractual firm.

3. Non Providing of Site Engineer

Upto one day with prior consent of the end user in

one month

Rs 500 per day

Substitute arrangement will be made by the bidder by 4th day or Rs 1200/- penalty shall be deducted for each

subsequent day.

2 day to 3 day Rs 1000 per day

v) The above mentioned hours and days will be working hours of end customer. However, on specific request by

end customer where equipment is required urgently by the end customer then bidder has to provide services beyond working hours also. In such case, End customer

department/office will ensure that the equipment is made available to the bidder enabling them to carry out repairs.

3.3. PERIOD OF AMC

i) The contract will be valid for a period of three years and

the commencement of AMC will be informed after finalization of the contract.

ii) On expiry or premature termination of this agreement, the

firm shall handover the equipments in good condition to end customer (CEO/DEO) or to the new AMC vendor, except fair wear and tear, failing which the firm shall pay

to end customer (CEO) such damages.

3.4. In the case of Computer hardware and its peripherals, the contract will be comprehensive in nature, i.e., the rates approved will cover the maintenance of operating systems,

software installation and configuration of internet/e-mail on computers and cost of all spare parts inclusive of Printer bands, Fuser assemblies, Power adopter, Roller of printers,

Printer’s Teflon and HDD media exclusive of consumables like plastic parts, printer ribbons, toners for laser-jet printers and inkjet cartridges, printer head, scanner lamp, monitor picture

tube, and Laptop batteries etc.

3.5. This contract agreement specifically excludes damages caused due to fire, theft, Riots, accidents and other exceptional

circumstances like rat menace etc.

3.6. No item will be taken to workshop by the company/firm. Only defective parts may be taken to workshop by the company/firm

unless it is very essential. In case Company/firm have to take any item/part to the workshop for its repair, he has to provide


standby arrangement in advance so that the work may be continued.

3.7. If company/firm provides standby arrangement for any item which is out of order, it will be the responsibility of the company/firm that before expiry the contract agreement it

should repair/replace the defective item and only then he could take its standby item back otherwise the CEO may deduct/recover from the security and payable amount equal to

the cost of that item.

3.8. No item should be remained down on the basis that the part equivalent to defective part is not available. The company/firm has to install the latest parts in the system so that the work

may be continued.

3.9. All services regarding computer hardware and network will be provided by the company/firm at our place.

3.10. The contractor shall provide spare parts, assemblies and sub-assemblies which develop defects or breakdown during the period of AMC. All spare parts replaced shall be Original

Equipment Manufacturer (OEM) /supplier.

3.11. In case, firm feels necessary to get the help from some Specialist to repair the item, then the Specialist Engineer should accompany with Firm’s Site Engineer.

3.12. INCLUSION OF ADDITIONAL EQUIPMENT UNDER AMC

i) The IT equipments of end customer department under warranty at present, on the expiry of warranty period will be added to the list of equipment under AMC with selected

bidder, at the discretion of end customer.

ii) Letters for the each product /equipment to be added under AMC with the bidder will be issued separately duly signed

by authorized signatory of end customer deptt. Referring the agreement under the tender.

iii) IT Equipments will be added under the same terms and

conditions as per the terms of this agreement under this tender. The validity of the agreement will not be changed due to addition of these equipments.

iv) Payment for additional equipment(s) will be made on

prorata basis for the period of AMC.

3.13. INCLUSION OF ADDITIONAL SITES/LOCATIONS UNDER AMC:-

Incase the new office(s) or new office(s) created/established

under this department will be included under the AMC. The


validity of the agreement will not be changed due to addition of new sites/locations.

3.14. PAYMENT TERMS

i) Contract cost would comprise of the total AMC cost per equipment, inclusive of all taxes & charges as per the bid value negotiated and approved as a fixed cost. The bidder

shall be deemed to have satisfied itself as to the correctness and sufficiency of the Contract cost, which shall, except as otherwise provided for in the Contract,

cover all its obligations under the Contract.

ii) Payment will be made to the bidder quarterly after deduction of penalties, if any. Payment thereof will be due

on 01 January, 01 April, 01 July and 01 October every year, irrespective of the date of signing of the agreement, till the currency of the agreement. For first Quarterly,

payment will be made on prorate basis for number of days in the first Quarterly.

iii) Bidder will submit a Pre-receipted bill in triplicate for

previous Quaterly to the end customer head office/ Nodal officer along with the Quaterly Maintenance Information Services (MIS) on complaints/resolutions/repairs as per

deliverables described at Annexure-1, duly justifying amount due/penalties, if any.

iv) End customer department will ensure the bills are verified by Monitoring and evaluation committee and the payments

shall be made after deduction of penalty, if any, after submission of a valid invoice by the bidder. All payments

shall be made in the INR.

v) No advance payment will be made under any circumstances.

3.15. CONFIDENTIALITY

i) Information relating to the examination, clarification and

comparison of the tenders shall not be disclosed to any bidder or any other persons not officially concerned with such process until the selection process is over. The undue

use by any bidder of confidential information related to the process may result in rejection of its tender. During the execution of the project except with the prior written

consent of the Department, the bidder or its personnel shall not at any time communicate to any person or entity any confidential information acquired in the course of the

Contract.


ii) Confidential information shall mean and include any and all confidential or proprietary information furnished, in

whatever form or medium, or disclosed verbally or otherwise by the bidder and/ or the Department to each other including, but not limited to, the services, plans,

financial data and personnel statistics, whether or not marked as confidential or proprietary by the parties.

iii) The selected bidder will maintain the confidentiality of the

data stored on the computer systems of end customer. The firm will be required to take appropriate actions with respect to its personnel to ensure that the obligations of

non-use & non-disclosure of confidential information are fully satisfied. In case of failure, End Customer has right to take legal action against the firm.

3.16. TAKING/HANDING OVER

i) The firm will take over under AMC all the equipments in working order and will hand over all the equipments in working order to the new vendor after expiry of the AMC

period.

ii) The equipments to be taken over under AMC by the firm alongwith signing of the agreement in working condition.

iii) AMC vendor may inspect and bring out faulty units which

are not in a position to be taken over for AMC without repairs. (The repair may have to be got done by outgoing AMC vendor or by End Customer as applicable) if no such

list/information is submitted within 10 next working days to end customer it will be treated as all the machines have

been taken over by the firm and no separate letter will be issued by end customer in this regard.

iv) In case of major repairs requiring in any machine for which separate charges are to be claimed, the contractor may

submit the details of all such equipments alongwith the problem and estimated expenses to be incurred to the end customer within a period of 10 days from the date of

agreement and thereafter all the systems shall be deemed to have been taken over by the vendor satisfactorily and no such claim will be entertained.

v) After expiry of the contract all the machines are to be handed over by the outgoing AMC vendor to the new AMC vendor within 10 working days of expiry of contract in

working conditions and a certificate to this effect is required to be obtained by the firm from the concerned officer in-charge of the maintenance and to be produced

alongwith the final claim of the AMC charges.


vi) The faults pointed out by new AMC vendor during the inspection before taking over of the equipments are to be

rectified within next two working days by the outgoing AMC vendor, and any further delay in rectification of faults thus pointed out shall make the firm liable for imposition

of penalty as per Tender terms and conditions applicable to outgoing AMC vendor.

3.17. SECURITY DEPOSIT:

i) The successful bidder will have to deposit Security in form

of jointly Fixed Deposit in favour of the name of Company & Chief Electoral Officer,Punjab, Chandigarh/Performance Bank Guarantee (PBG) (from any Nationalized/ Schedule

Bank) of appropriate amount, within seven days (inclusive of holidays) from the date of the notification of Contract

award through Letter of Intent (LOI). The Performance Security shall be denominated in INR for an amount equal to 10 (Ten) percent of the total Contract Cost (Round off to

higher value) valid from contact period plus three months.

ii) The security shall be in the form of a Performance Bank Guarantee (PBG), issued by a Nationalized/Secduled bank located in India and acceptable to End customer. The

security shall be returned to the contractor not later than thirty (30) days after expiration of the Agreement.

iii) Additional performance security needs to be provided in

case more items are added in the AMC in future, reduced appropriately by a factor on pro-rata basis on the period of warranty left-over under this agreement.

iv) Failure to comply with the requirements shall constitute sufficient grounds for the forfeiture of the security.

v) The security shall be released immediately after expiry of contract provided there is no breach of contract on the part

of the contractor.

vi) No interest will be paid on the security in case of PBG.

vii) In case the Company/firm fails to comply with the requirement of contract shall constitute sufficient grounds

for the annulment of the awards and forfeiture of the security, in which event the CEO/DEO offices may get done the work at the risk cost of the Company/firm.

3.18. TAXES & DUTIES

i) For Goods or Services supplied from outside/within India, the bidder shall be entirely responsible for all taxes, stamp

duties, license fees, and other such levies imposed.


ii) The Bid Price would include all taxes, duties, fees etc. No

payment would be entertained over and above the commercial bid.

iii) The payment would be in INR only as per commercial bid

irrespective to change in Forex Rates.

iv) The bidder shall be liable to pay all statuary taxes that

shall be levied according to the laws and regulations applicable from time to time in India and the price bid by bidder shall include all such taxes, duties etc.

v) Levy/Taxes payable by Company/firm - Sales Tax/ VAT or

any other tax on materials in respect of this contract shall be payable by the Company/firm and the CEO shall not

entertain any claim whatsoever in this respect.

3.19. STOCKING OF SPARE PARTS:-

i) The stock of spares of following hardware items should be readily avaiable with firm’s Site Engineer for quick

response and resolution time:-

a) Motherboards

b) Main memory (RAM)

c) Storage devices, i.e. Hard Disk Drives, CD-ROM

Drives.

d) Mouse

e) SMPS unit

f) Network switches etc.

3.20. TERMINATION OF CONTRACT -

The bidder’s association with the end customer will terminate in

following ways:-

3.20.1. The term of Contract expires.

3.20.2. Termination of Contract by the end customer due to non-performance during the execution of Project:-

a. Performance is below expected level.

b. Non adherence to the timelines of the Project.

c. Quality of work is not satisfactory.


3.20.3. TERMINATION FOR INSOLVENCY, DISSOLUTION ETC.-

The end customer may at any time terminate the

Contract by giving written notice to the contractor, if

the contractor becomes bankrupt or otherwise

insolvent or in case of dissolution of firm/company or

winding up of firm/company. In this event termination

will be without compensation to the contractor,

provided that such termination will not prejudice or

affect any right of action or remedy, which has accrued

or will accrue thereafter to the End customer (CEO).

3.20.4. TERMINATION FOR CONVENIENCE-

The End customer reserves the right to terminate, by

prior written notice, the whole or part of the contract,

at any time for its convenience. The notice of

termination shall specify that termination is for the

End customer’s convenience, the extent to which

performance of work under the contract is terminated,

and the date upon which such termination becomes

effective.

3.20.5. FORCE MAJEURE-

i. The bidder shall not be liable for forfeiture of its

security or termination of contract for default if and to

the extent that it’s delay in performance or other

failure to perform its obligations under the Contract is

the result of an event of Force Majeure.

ii. For purposes of this clause, “Force Majeure” means

an event beyond the control of the contractor and not

involving the contractor’s fault or negligence, and not

foreseeable. Such events may include, but are not

restricted to, acts of the End customer in its sovereign

capacity, wars or revolutions, riot or commotion,

earthquake, fires, floods, epidemics, quarantine

restrictions and freight embargoes.

iii. If a Force Majeure situation arises, the contractor

shall promptly notify the End customer in writing of

such condition and the cause thereof. Unless

otherwise directed by the End customer in writing,

the contractor shall continue to perform its

obligations under the Contract as far as is reasonably

practical, and shall seek all reasonable alternative


means for performance not prevented by the Force

Majeure event.

3.21. RESOLUTION OF DISPUTES

If any dispute arises between parties, then these would be resolved

in following ways:

A. Amicable Settlement

Performance of the Contract is governed by the terms and

conditions of the Contract, however at times dispute may

arise about any interpretation of any term or condition of

Contract including the scope of work, the clauses of

payments etc. In such a situation either party of the contract

may send a written notice of dispute to the other party. The

party receiving the notice of dispute will consider the Notice

and respond to it in writing within 30 days after receipt. If

that party fails to respond within 30 days, or the dispute

cannot be amicably settled within 60 days following the

response of that party, then the Sub-clause-B of Resolution

of Disputes shall become applicable.

B. Resolution of Disputes

In case dispute arising between the End Customer and the

contractor, which has not been settled amicably, the

contractor can request the End Customer to refer the

dispute for Arbitration under Arbitration and Conciliation

Act, 1996. Such disputes shall be referred to the Principal

Secretary/ Secretary/ Head of the End Customer. The Indian

Arbitration and Conciliation Act, 1996 and any statutory

modification or re-enactment thereof, shall apply to these

arbitration proceedings. Arbitration proceedings will be held

at Chandigarh. The decision of the arbitrator shall be final

and binding upon both the parties. All arbitration awards

shall be in writing and shall state the reasons for the award.

The expenses of the arbitration as determined by the

arbitrator shall be borne by the contractor. However, the

expenses incurred by each party in connection with the

preparation, presentation shall be borne by the party itself.

C. Legal Jurisdiction

Only the Courts at Chandigarh shall have the jurisdiction

with respect to any dispute, controversy or claim arising out

of or relating to or touching upon any terms and conditions

contained in this agreement.


3.22. MONITORING AND EVALUATION COMMITTEE

i. A monitoring committee will be constituted as under to

monitor the state of repair/maintenance of the equipment

under AMC as per terms and conditions:-

Deputy Deputy Chief Electoral Officer,or his Representative

Chairman

Deputy Controller (F&A) or his

Representative

Member

System Manager CEO office Member

ii. Monitoring committee will:

a) Quarterly review and monitor the repairs/preventive maintenance by contractor and verify the invoices

submitted by contractor. b) Return the duly verified invoices to contractor within

seven working days of its receipt.

c) Make suitable recommendations to End Customer

(CEO) in case of any amendment to the agreement is essential, duly justifying the same.

d) Make recommendation for renewal.


SECTION-4: SCOPE OF WORK (SOW)

The contractor would be responsible for carrying out the following tasks during the comprehensive maintenance contract for the period of three years.

4.1. Hardware

i) Inspection of the entire infrastructure to take stock of

present status of its functioning and submission of report to the client within one week from the assignment of work.

ii) Keep the infrastructures including Hardware, Software, Networking up & in running condition as per the service levels prescribed by providing the required support and

services.

Presently Department will go for maintenance

contract for approximately 240 items as detailed in Annexure-5 (List of Equipments for AMC).

Deploying adequate engineers to ensure the service

level/uptime agreed in the contract at CEO/DEO offices for maintenance, trouble-shooting and repair purpose.

Stock of required spares of hardware items at

CEO/DEO offices for quick response and resolution time.

iii) Providing a landline number for registration of the

complaints.

iv) Implementing Complaints Mangement Systems of IT equipments.

v) Providing MIS for registration of online complaints of IT

equipments, and tracking of complaint status with a complete assess to CEO.

vi) Smooth Functioning & operation of LAN.

vii) Study problems of slow down of machine & occupying heavy hard disk space in the existing antivirus and suggest measures to overcome those problems for

smooth operations of Antivirus.

viii) E-mail service within and outside network (to internet).

ix) Expansion of hardware, software, LAN network etc., where required.


Note: The bidder shall provide the following facility during the period of AMC for immediate responses & resolving of complaints of CEO/DEO offices.

S. No.

Category of Manpower

No. of Manpower

Location

A-NON-PEAK HOURS

1. Engineer 01 CEO Office

B- PEAK HOURS

1. Help Desk 01 CEO office

2. Engineer 01


AANNNNEEXXUURREESS


Annexure-1

SERVICES, DELIVERABLES & TIME-LINES

S.

No.

Stake

Holder

Description of

Service/ Activities

Deliverables @ Service level/Time

line

I Bidder

Complaint

Registration/

Closing

(a) Complaint Number (a) Immediate on

complaint

(b) Call for complaint

closing

(b) On Rectification

Preliminary

Inspection

Equipment Inspection

Report

Within 24 Hours

Repair of IT

Equipment

Equipment Service call

Report

(a) Servers (a) Within one days

(b) All IT

Equipment &

network other

than servers

(b) Within three days

Preventative

Maintenance and

Cleaning of IT

equipment.

Preventive Maintenance &

Cleaning Report

Every month

Maintenance

Information

Services (MIS)

(a) MIS of repairs carried

out

Every month

Also three month

reports with invoice (b) MIS of Maintenance/

Cleaning

(c) MIS of Complaints/

Resolutions

Manpower Computer professionals (a) Immediately on

commencement of

agreement

(b) Replacement

within 3 days

2 End User

Access to the

equipment for

smooth

maintenance/

repair

Necessary security

clearance and access to

representative of bidder.

As and When required


Payments to bidder Quaterly Payment against

invoice of bidder (Due on

01 January,01 April, 01

July & 01 October

Within 30 working

days after receipt of

valid invoice from

bidder duly verified

@ The quality of the deliverables is expected to be as per

National/International Best Practice Standards and to the

entire satisfaction of End Customer.

D:\NISG Work\Election\CEO AMC\Uploading\CEO AMC Tender Document .doc

Page 34 of 76

Annexure-2

List of items to be covered under Comprehensive Annual Maintenance Contract Computer Servers, PCs Computers, Printers, Scanners & Software (Operating

Systems), UPSs & Networking Equipments etc.

Sr. No.

Election Office

Name

Category Make/Model/Model

No.

Serial No.

Item Detail Status Purchase Date

0 Head Office

Server HCL-Intel Xeon

8063A1054161

Intel Xeon 3.40 GHZ, 8-GB RAM, DLT VS80,

DVD-ROM, 6*146 GB HDD, Dual Channel

RAID-5 Controller

Working 16-Mar-07

Server IBM-X225 2FZ9756 IBM Server X225, Intel Xeon 2.8 GHZ, 4.0 GB

RAM, (3*73 GB +2*36 GB) HDD, 15" Monitor, 1.44

MB Floppy Disk Drive (FDD), 104, keys

keyboard.

Working 04-Mar-04

Server IBM-X225 2FZ9631 IBM Server X225, Intel

Xeon 2.8 GHZ, 8.0 GB

RAM, (5*300) GB HDD,15" Monitor, 1.44 MB Floppy Disk Drive (FDD) , 104,

keys keyboard.

Working 04-Mar-04

Server

SVR-RACK-HCL-QSSC-

S4R

C101AG

520140

Intel Xeon processor 7520 , 1.86 GHz or higher

(4 Core or higher) with Quad CPU, 128 GB ECC

DDR3, 3 x 146GB Hot Swap Hard Disks, RAID 0,

1, RAID 5

Working

Server

SVR-RACK-HCL-QSSC-

S4R

C101AG520139

Intel Xeon processor 7520 , 1.86 GHz or higher

(4 Core or higher) with Quad CPU, 128 GB ECC

DDR3, 3 x 146GB Hot Swap Hard Disks, RAID 0,

1, RAID 5

Working

Laptop IBM-Think

Pad T43

2668-

CF4

1.7Ghz 915G 512 MB

RAM DVD RW Gigabit Lan

Card

Working 28-Mar-06

PC IBM-8196-

31A 2FN0631 P-IV, 2.83 Ghz , 3GB RAM

1*80 GB SATA, CD-DRIVE , 1.44 MB FDD, Keyboard,

Mouse, ISM Dongle, 17 inch Colored Monitor,

with Anti Glare Screen

Working 04-Mar-04

PC IBM-8196-31A

2FN0897 P-IV, 2.83 Ghz , 3GB RAM 1*80 GB SATA, CD-DRIVE

, 1.44 MB FDD, Keyboard, Mouse , ISM Dongle , 17

inch Colored Monitor, with Anti Glare Screen

Working 04-Mar-04

PC IBM-8196-

31A 2FN0861 P-IV, 2.83 Ghz , 3GB RAM


Mouse , ISM Dongle , 17 inch Colored Monitor,


Working 04-Mar-04


Page 35 of 76

PC IBM-8196-

31A 2FN0797 P-IV, 2.83 Ghz , 3GB RAM




Working 04-Mar-04

PC IBM-8196-31A




Working 04-Mar-04

PC IBM-8196-31A




Working 04-Mar-04

PC IBM-8196-

31A 2FN0820 P-IV, 2.83 Ghz , 1GB RAM




Working 04-Mar-04

PC IBM-M/T-8296

L9A3818 P-IV, 3.00 Ghz , 1GB RAM 1*80 GB SATA, CD-DRIVE



Working 28-Mar-06

PC IBM-M/T-

8296 29R7077 P-IV, 3.00 Ghz , 1GB RAM

1*80 GB SATA, CD-DRIVE , 1.44 MB FDD, Keyboard, Mouse , ISM Dongle , 17


Working 28-Mar-06

PC IBM-M/T-

8296 L9A2945 P-IV, 3.00 Ghz , 1GB RAM


Mouse, ISM Dongle , 17 inch Colored Monitor,


Working 28-Mar-06

PC PC-HCL-

Q9550

C101AA4

36899

Intel Core 2 Quad Q 9505 S or higher ( 2.83 GHz,

1333 MHz FSB, 6 MB cache) 4 GB DDR3 RAM,

320 GB Hard disk, DVD RW ATI, PS-2 KB, PS-2

Mouse, Chassis Intrusion Switch, 18.5” TFT, BIOS disabler of all ports .

Working

PC PC-HCL-

Q9550

C101AA4

36727

Intel Core 2 Quad Q 9505

S or higher ( 2.83 GHz, 1333 MHz FSB, 6 MB

cache) 4 GB DDR3 RAM, 320 GB Hard disk, DVD

RW ATI, PS-2 KB, PS-2 Mouse, Chassis Intrusion

Switch, 18.5” TFT, BIOS disabler of all ports .

Working

PC PC-HCL-Q9550

C101AA436728




Working


Page 36 of 76

RW ATI, PS-2 KB, PS-2

Mouse, Chassis Intrusion Switch, 18.5” TFT, BIOS

disabler of all ports .

PC PC-HCL-Q9550

C101AA436729



cache) 4 GB DDR3 RAM, 320 GB Hard disk, DVD RW ATI, PS-2 KB, PS-2



Working

PC PC-HCL-

Q9550

C101AA4

36730






Working

PC PC-HCL-

Q9550

C101AA4

36891


S or higher ( 2.83 GHz,

1333 MHz FSB, 6 MB cache) 4 GB DDR3 RAM, 320 GB Hard disk, DVD



Working

PC PC-HCL-Q9550

C101AA436892






Working

PC PC-HCL-

Q9550

C101AA4

36893


S or higher ( 2.83 GHz, 1333 MHz FSB, 6 MB cache) 4 GB DDR3 RAM,




Working

PC PC-HCL-

Q9550

C101AA4

36894





Working

PC PC-HCL-

Q9550

C101AA4

36895





Switch, 18.5” TFT, BIOS

Working


Page 37 of 76


PC PC-HCL-Q9550

C101AA436896



cache) 4 GB DDR3 RAM, 320 GB Hard disk, DVD RW ATI, PS-2 KB, PS-2



Working

PC PC-HCL-

Q9550

C101AA4

36897






Working

PC PC-HCL-

Q9550

C101AA4

36898






Working

PC PC-HCL-

Q9550

C101AA4

36900



320 GB Hard disk, DVD RW ATI, PS-2 KB, PS-2 Mouse, Chassis Intrusion


Working

PC PC-IBM-

MT-8196 2FN0631

P-IV, 2.83 Ghz , 3GB RAM




Working

PC PC-HCL-

Q9550

C101AA4

36901





Working

PC PC-HCL-

Q9550

C101AA4

36902






Working


Page 38 of 76

PC PC-HCL-Q9550

C101AA436903






Working

PC PC-HCL-

Q9550

C101AA4

36904


S or higher ( 2.83 GHz, 1333 MHz FSB, 6 MB cache) 4 GB DDR3 RAM,




Working

PC PC-HCL-

Q9550

C101AA4

36905



320 GB Hard disk, DVD RW ATI, PS-2 KB, PS-2 Mouse, Chassis Intrusion


Working

PC PC-HCL-

Q9550

C101AA4

36906






Working

Printer HP- Laserjet

4350dtn

CNHXC4

3684

One Heavy Duty with dual

printing ,Min 30-40 PPM Speed, Network Ready

Working 28-Mar-06

Printer PR-HP-M1213

CNG9C8HBSB

HP LaserJet M1213nf features all-in-one unit comprising of a printer, copier, scanner and fax machine .The printer prints at resolutions of 600 x 600 dpi and can max out at 1200 dpi effective resolutions

Working

Printer PR-HP-M1213

CNG9C8HBRS


Working

Printer PR-CN-

LBP6300dn MFTA006

860

ONE HEAVY DUTY PRINTER MIN.30-40 PPM SPEED,NETWORK READY.

Working

Printer HP- Laserjet420

0dtn

SGHX204219

One Heavy Duty with dual printing ,Min 30-40 PPM

Speed, Network Ready

Working 04-Mar-04

Printer HP- Photosmart

2608

MY49FC32PJ

Photosmart 4 in 1 printer scanner copier fax

Working 02-Dec-05


Page 39 of 76


1022

CNBJ63

90SL 19PPM Working 28-Mar-06

Printer HP- Laserjet 1022

CNBJ6390RW

19PPM Working 28-Mar-06


P4515n

CNFY33

2332 Printer Working 20-Feb-09

Printer HP- Laserjet P4515n

CNFY332347

Printer Working 20-Feb-09


P1505

VNF3L59

451 P 1505 Working

Printer HP-Laserjet P1505

VNF3F58456

P 1505 Working

Printer HP-Laserjet

P1007

VNF4338

391 P 1007 Working 16-Mar-09

Printer PR-HP-

4515N

CNFYC1

3389 Printer Working

Scanner HP- Scanjet

5590

CN932T

SOYR Scanner Working 12-Jan-07

Scanner Microtek-

9800 XL SCAN MAKER 9800 XL

1600 X 1600 DPI OR HIGHER A3 SIZE SCAN

AREA 12" X 17"

Working 04-Mar-04

Switch DLINK- 24-Port Switch Working




SWITCH

SW-DL-24P-10-

100M NULL 12 Port Hub Working

SWITCH

SW-DL-24P-10-


SWITCH

SW-DL-24P-10-


SWITCH

SW-DL-24P-10-


ROUTER CISCO-2921

FGL161010GT

Cisco Router Working

ROUTER CISCO-

2921

FGL1610

10GN Cisco Router Working

HUB DLINK-DE-1812

12 Port Hub Working

HUB DLINK-816

TP 16 Port Hub Working

UPS UPS-APC-

1000 NULL

1 KVA With External

Battries Working

UPS UPS-TLB-

2000 NULL 2KVA Tata Libert Make Working

UPS

UPS-

ULINE-10KVA

NULL

UNILINE 10 KVA/180V

ONLINE WITH 45AHX30 BATTERY WITH RACK

Working


Page 40 of 76

UPS UPS-TTNX-

10KVA

D038081

011

10KVA ONLINE UPS WITH

2 HR BATTERY BACKUP Working

UPS UPS-TTNX-

10KVA

D038091

011

10KVA ONLINE UPS WITH

2 HR BATTERY BACKUP Working

1

Pathankot

Printer PR-CN-

LBP6300dn MFTA00


Printer PR-CN-

LBP6300dn

MFTA00


Server SVR-HCL-

GL-2700

1121AG1

17603

Intel Xeon 2.66GHz , Hcl

Keyboard, Hcl Mouse, Hcl Monitor (LED)

Working

UPS UPS-TTNX-

5KVA

A035131

011-1

5KVA Online UPS with 15

Battries ( 2Hrs Backup) Working

2 Gurdaspur

Server IBM-X225 2FZ960355GZYP

G

IBM Server X225, Intel Xeon 2.8 GHZ, 8.0 GB


MB Floppy Disk Drive (FDD), 104, keys keyboard.

Not Working

04-Mar-04

Server SVR-HCL-GL-2700

C101AG496515

Infinty Global line 2700

HC, Intel 5520, Xeon 56xx series, XEON E5640, 2.66

Ghz, 12 M, 6.4GT, 300 GB SAS/SATA HDD, 8GB

DDR3 RAM, DVD Writer, 17”” TFT Monitor,

Keyboard, Mouse

Working

PC IBM-M/T-8296




Not Working

28-Mar-06

PC IBM-M/T-

8296 L9A2066 P-IV, 3.00 Ghz , 1GB RAM


Mouse , ISM Dongle , 17 inch Colored Monitor, with Anti Glare Screen

Working 28-Mar-06

Printer HP-Laserjet

2420

CNHKH6

6549 Laserjet 2420 Not

Working 28-Mar-06

Printer HP-Laserjet-

P4515n

Laserjet-P4515n Working 20-Feb-09

Printer HP-Laserjet-

3005

CNCK714209

Laserjet-3005 Working 20-Feb-09

Printer PR-HP-1022

VNRJ68813W

Laserjet 1022 Not working

Printer PR-HP-

1022

VNRJ68

813W Laserjet 1022

Not

working

Scanner Microtek-

9800XL

S42G419

653

SCAN MAKER 9800 XL

1600 X 1600 DPI OR HIGHER A3 SIZE SCAN AREA 12" X 17"

Working 04-Mar-04

UPS

UPS-

ULINE-5KVA

2LAM08

0130101010143

UPS Uniline 5KVA Not Working


Page 41 of 76

3 Amritsar Server IBM-X225 2FZ9614 IBM Server X225, Intel

Xeon 2.8 GHZ, 8.0 GB RAM, (3*73 GB +2*36 GB)

HDD, 15" Monitor, 1.44 MB Floppy Disk Drive

(FDD), 104, keys keyboard.

Working 04-Mar-04

Server SVR-HCL-

GL-2700

C101AG

496516

INFINITI GLOBAL LINE

2700HC XEON 2X2, 66GH2, 8X8GB ODR3,

2X300GB SAS HDD, SATA DVD WRITER, RAID SAS LSI CARD, INTEL

REMOTE MANGEMENT MODULE,

Working

PC IBM-M/T-

8124 L9B8943 P4 3.00GHz, 1GB RAM,

INTEL ® 9.15/P/GV PROCESSOR TO I/O

CONTROLLER-2580, 80GB HDD, DVD ROM,

KEYBORD, MOUSE, MONITOR

Working 28-Mar-06

PC IBM-M/T-

8124 L9B8929 P4 3.00GHz, 1GB RAM,

INTEL ® 915/P/GV PROCESSOR TO I/O

CONTROLLER-2580, 80GB HDD, DVD ROM, KEYBORD, MOUSE,

MONITOR

Working 28-Mar-06

Printer HP-2420dn CNHKG88889

P 2420dn Working 28-Mar-06

Printer HP-P4515n CNFY12

8740 P 4515n Not

Working 20-Feb-09

Scanner Microtek-

9800XL

S42G419

652

SCAN MAKER 9800 XL


Working 04-Mar-04

UPS Tata -

Liebert

9928500

065AF1T1

1 KVA Not

Working

UPS Uniline 5644645

46 Uniline-625 Not

Working

UPS Uniline ULP10L-

08AA Unline 5KVA on-line Working

4 Tarn-

Taran Server IBM-MT-M

7975- I4S Dual core Intel Xeon

processor, 3 GB RAM

Working 2006

Server SVR-HCL-

GL-2700

C101AG

496521

Intel Xeon Processor 5640

2.66 GHz or hogher(4Coreor higher)with Dual

CPU,8MB L3 cache or higher,64 GB ECC

DDR3,2*300 GB Hot Swap Hard Disk

Working

PC IBM-

9389A79 L903521 P-IV 3.0GHz, 1GB, 80GB

SATA, 17", DVD Writer

Working 2006

PC IBM-

9389A79 L903517 P-IV 3.0GHz, 1GB, 80GB

SATA, 17", DVD Writer

Working 2006

Printer HP- Laserjet 2420dn

CNHJC 48185

HP Printer 2420 Not Working

28-Mar-06


Page 42 of 76

Properly

Printer HP-

4350dtn

CNHXP

12137 HP Printer 4350 Not

Working Properly

28-Mar-06

Scanner HP-5590 CN68WTR190

HP Scanjet 5590 C Legal Size

Working 12-Jan-07

UPS UNILINE ULP-10L-

09AA

5KVA/180V Online UPS, AHX 30 Batteries

Working

5 Kapurthala



MB Floppy Disk Drive (FDD), 104, keys keyboard.

Not Working

04-Mar-04


C101AG

496532

Ibfiniti Global line

2700HC MBD Hanlancreek S55020

XEON-NH DDR3 SATA 2*4-BAY SAS BLACK HS

CAGE FOR COMRADE SMPS ZIPPY 1+1 RP 650

W 24+8+4P TYL 2*XEON E5630 2.5 3G 12 M 5.86G

T2A 2HEXIVQB7 8*MEM 8GB DDR3 UNBUF ECC

1066 DUAL

Working

PC IBM-M/T-

8296 L9A2103 P-IV, 3.00 Ghz , 1GB RAM

1*80 GB SATA, CD-DRIVE

, 1.44 MB FDD, Keyboard, Mouse , ISM Dongle , 17 inch Colored Monitor,


Working 28-Mar-06

PC IBM-M/T-8296

L9A2194 P-IV, 3.00 Ghz , 1GB RAM 1*80 GB SATA, CD-

DRIVE, 1.44 MB FDD, Keyboard, Mouse, ISM

Dongle, 17 inch Colored Monitor, with Anti Glare

Screen

Working 28-Mar-06

Printer HP- 2420DN

CNHKG90911

HP Printer 2420DN Working 28-Mar-06

Printer HP- 3005

dn

CNS2N2

0327 HP Printer 3005 dn Working 20-Feb-09

Scanner Microteck-9800XL

MRS-3200A3

SCAN MAKER 9800 XL 1600 X 1600 DPI OR

HIGHER A3 SIZE SCAN AREA 12" X 17"

Working 04-Mar-04

UPS UNILINE UCP10C

BAA

5 KVA UPS with 45AH 30

Battery

Working

UPS NUMERIC V090200

110

2 KVA UPS with 16

Battery

Working

6 Jalandhar Server IBM-X225 2FZ9646 IBM Server X225, Intel

Xeon 2.8 GHZ, 8.0 GB

RAM, (3*73 GB +2*36 GB) HDD, 15" Monitor, 1.44 MB Floppy Disk Drive

(FDD), 104, keys

Working 04-Mar-04


Page 43 of 76

keyboard.


C101AG496513

Intel Remote MGHT

MODULES 104K MEM HEAVY DUTY USB BLK

WIN 2K8 SERVER X64BIT-TESTING BG000420, 47 CM (18.5)

HCL011 WIDE LCD W/SPKR TC05 BLK

C101BG449952 (HCL MOUSE, KEY BOARD)

Working

PC IBM-M/T-

8296 L9A2139 P-IV,3.00Ghz, 512 MB

RAM, 1X80 GB SATA, CD-Drive, 1.44MB FDD,

Keyboard, Mouse with PAD, ISM Dongle, 17 inch

Colored Monitor, with Anti Glare Screen

Working 28-Mar-06

PC IBM-M/T-

8296 L9A2140 P-IV,3.00Ghz, 512 MB

RAM, 1X80 GB SATA, CD-Drive, 1.44MB FDD,

Keyboard, Mouse with PAD, ISM Dongle, 17 inch Colored Monitor, with Anti

Glare Screen

Working 28-Mar-06

Printer HP- LASERJET

2420dn

CNHKG90919

LaserJet 2420dn Working 28-Mar-06

Printer HP-4515n CNFY332357

LaserJet 4515n Working 20-Feb-09

Scanner Microtek

Make -9800 XL

541G418

771

SCAN MAKER 9800 XL


AREA 12" X 17"

Working 04-Mar-04

UPS UNILINE ULP10L-07AA

5KVA 18V Online UPS 45AH*12V*30 Batteries

Working

7 Hoshiarpu

r Server IBM-X225 2FZ9629 IBM Server X225, Intel




Working 04-Mar-04


C101AG496514

HCL Server, DDR3 SATA 64GB ECC DDR3, 47CM

HCL wide LCD DVD ROM, Working

PC IBM-M/T-

8296 L9A2041 P-IV, 3.00 Ghz , 1GB RAM



Working 28-Mar-06

PC IBM-M/T-

8296

L9A2072

P-IV, 3.00 Ghz , 1GB RAM




Working 28-Mar-06


Page 44 of 76


8734 HP LASERJET P4515n Working


HP LASERJET 2420dn Working 28-Mar-06

Scanner Microtek-

9800XL

S42G419

654

SCAN MAKER 9800 XL


AREA 12" X 17"

Working 04-Mar-04

UPS NUMERIC -DIGITALHP

2000

V08480496

UPS DIGITALHP2000 with 16 Batteries

Working

UPS UNILINE ULP-10L-

02AA

5KVA/180V UPS 45AHX12VX30

BATTERIES & RACK

Working

8 S.B.S Nagar


RAM, 250 GB HDD, 15" Monitor, 1.44 MB Floppy

Disk Drive (FDD) , 104, keys keyboard.

Working 04-Mar-04

Server SVR-HCL-

GL-2700

C101AG

496523

Intel(R ) Xeon( R)

[email protected], 64GB RAM, 2*150, 64-Bit

Operating System,2*150 GB SATA, DVD-Driver,Keyboard, Mouse

with PAD, , 19 inch LCD

Working

PC IBM-M/T-8296




Working 28-Mar-06

PC IBM-M/T-

8296 L9A3863 P-IV, 3.00 Ghz , 1GB RAM


Mouse, ISM Dongle , 17 inch Colored Monitor,


Working 28-Mar-06

Printer HP-/2420dn

CNHKH65861

HP Laserjet 2420dn Working 28-Mar-06

Printer HP- 3005

dn

CNS2P2

0653 HP Laserjet P3005dn Working 20-Feb-09

Scanner Microtek-9800XL

S42G419651



Working 04-Mar-04

UPS UNILINE-

HR-49F-0358

ULP10L-

10AA

UNILINE 5 KAV/180V Ups

with 45AH*30 Battery with Battery Rack

Working

UPS NUMERIC-

HP 2000

V084804

964

DIGITAL HP 2000 with

28Ah*16 Battery with Battery Rack out of 8

Battery are damged

Working

9 Rupnagar Server IBM-X225 2F29565 IBM Server X225, Intel Xeon 2.8 GHZ, 4.0 GB


MB Floppy Disk Drive (FDD) , 104, keys keyboard.

Working 04-Mar-04


Page 45 of 76

Server SVR-HCL-

GL-2700

C101AG

496524

Intel® Xeon® CPU

[email protected], 32 bit OS, 64 GB Ram HCL LCD

Monitor (Model-PW185H,Sl.no-

C101BG458885) HCL KEYBOARD(Model-

5137,sl.no-G0360008994) & MOUSE (HCL-LZ044AE0C28)

Working

PC IBM-M/T-

8296 L9A4127 P-IV, 3.00 Ghz , 1GB RAM




Working 28-Mar-06

PC IBM-M/T-8296




Not Working

28-Mar-06

Printer HP-

/2420dn

CN HKG

90923 HP LASEJET Working 28-Mar-06

Printer HP-3005 DN

CNSIR05877

HP LASEJET Working 20-Feb-09

Scanner Microtek-

9800XL

S42G419

656

SCAN MAKER 9800 XL


AREA 12" X 17"

Working 04-Mar-04

UPS Numeric-Digital HP

2000

V 0902001

08

2 KVA with 16 Batteries Working

UPS Numeric-

Digital HP 2000

V

090200109

2 KVA with 16 Batteries Working

UPS Uniline UPL10L-

18AA

5 KVA with 30 Batteries,

Cap: 5KVA/180 V-45Ah x 30

Working

10 S.A.S

Nagar Server IBM-MT-M

7975- I4S

X3400/9

9A4110

Dual core Intel Xeon

processor, 3 GB RAM

Working 2006

Server SVR-HCL-

GL-2700

AG1V06

33R

Inter(R) XEON®, CPU [email protected] 32 BIT

OS , 64GB RAM Working

PC IBM-A79 Intel-IV with 1

GB RAM

Upgraded from 512MB RAM to 1 GB RAM

Working 2006

PC IBM-A79 Intel-IV with 1

GB RAM

Upgraded from 512MB RAM to 1 GB RAM

Working 2006

Printer HP-/4350dtn

CNHXP12138

HP Laserjet Printer 4350 Working 28-Mar-06

Printer HP-

/2420dn

CNSKL7

8910

HP Laserjet Printer

2420dn

Working 28-Mar-06

Scanner HP- Scanjet 5590

0407/5590/L191

1B

HP Scanjet 5590 Working 12-Jan-07


Page 46 of 76

UPS Liebert-

ITON1000

0631900

037IT01LI

1 KVA, 220-240

Vac,50/60 Hz,with 30 min backup

Working

UPS Liebert-

GXT2000MT(L.B)/0621

000037MT02LB

0621000

037MT02LB

2 KVA/1.4 KW, with 1

hour backup

Working

UPS Liebert-

ITON1000

0631900

037IT01LI

1 KVA, 220-240

Vac,50/60 Hz, with 30 min backup

Working

UPS Uniline UPL10L-

18AA

5 KVA with 30 Batteries,

Cap: 5KVA/180 V-45Ah x 30

Working

11 Fatehgarh

Sahib PC IBM-M/T-

8124

M/T-

8124

P4 3.00GHz, 1GB RAM,




Working 28-Mar-06

PC IBM-M/T-

8124

M/T-

8124

P4 3.00GHz, 1GB RAM,




Working 28-Mar-06


INFINITI GLOBAL LINE

2700HC MBD HANLANCREEK S5520

XEON-NH DDR3 SATA 2X4-BAY SAS BLACK HS CAGE FOR COPRADE

INTEL REMORT MANAGEMENT MODULE

-3 KIT RAID SAS LSI8708 8P PEX4 300 HH 128M

22X INT SATA DVD WRITER –BLACK HCL

104KEYS MEM HDUTY USB KBD BIK VISTA HCL

3BUTN W/SCROLL OPT USB MOUSE-BLK 47 CM918.5)HCL WIDE LCD

W/SPKR TCO5 BLK

Not Working

Printer HP-2420dn 2420dn HP Laser jet 2420dn Working 28-Mar-06

Printer HP-3005dn 3005dn HP Laser jet 3005dn Working 20-Feb-09

Scanner Microtek -

9800XL

Microtek

Make Scan

Maker

SCAN MAKER 9800 XL


AREA 12" X 17"

Working 04-Mar-04

UPS Uniline ULP10L -20 AA

5 KVA/180V online with 45AHx30 Battery with

Rack

Working

12 Ludhiana Server IBM-X225 2FZ9612 IBM Server X225, Intel Xeon 2.8 GHZ, 4.0 GB



Working 04-Mar-04


Page 47 of 76

Server SVR-HCL-GL-

2700 C101AG4

96518

Intel Xeon processor e 5640,2.66 GHZ or higher (4Core or higher) with DUAL CPU,8 MB L3 cache or higher,64 GB ECC DDR3, 2X300 GB Hot Swap Hardisks RAID 0.1,On Board dual GB Ethernet Card,5PCI Express Gen 2 Slots , Cooling Fans Pre failure alerts for processors, memory, power supply, fans, HDD Min 6PCA Slots.DVD Rom Drive, 18.5" TFT,PCI Latest version slotsKeyboard, Mouse with PAD, , 19 inch LCD, Server 2008

Working

PC IBM-M/T-8296

L9A2102 P-IV,3.00Ghz, 1 GB RAM, 1X80 GB SATA, CD-Drive,

1.44MB FDD, DVD-Writer Keyboard, Mouse with

PAD, ISM Dongle, 17 inch Colored Monitor, Win XP

Working 28-Mar-06

PC IBM-M/T-

8296 L9A2105 P-IV, 3.00 Ghz , 1GB RAM




Working 28-Mar-06

Printer HP-

/2420dn

CNKG90

912 HP Printer 2420dn Working 28-Mar-06

Printer HP-4515N CMFY33

2333 HP Printer P4515N Not

Working 20-Feb-09


S42G419657



Not Working

04-Mar-04

Scanner SN-MT-

9800-XL

S42G419

657

Microtek Make ScanMaker

9800 XL Scanner Working

UPS UNILINE-HR-49F-

0743

ULP10L-19AA

UNILINE 5 KVA/180V ONLINE WITH 45AHX30

BATTERY WITH RACK

Working

UPS UNILINE- 2K61-3523

Uniline-625 VA Offline UPS

Not Working

13 Moga Server IBM-X225 2FZ9651 IBM Server X225, Intel



(FDD) , 104, keys keyboard.

Working 04-Mar-04


C101AG496526

36 Months (Warranty Period)

Working

PC IBM-M/T-

8296 L9A4189 P-IV, 3.00 Ghz , 1GB RAM



Working 28-Mar-06


Page 48 of 76


PC IBM-M/T-

8296 L9A4141 P-IV, 3.00 Ghz , 1GB RAM



Working 28-Mar-06

Printer HP-P

3005dn

CNS2N2

0281 HP Laserjet P3005dn Working 20-Feb-09

Printer HP-

/2420dn

CNHKH6

5687 HP Laserjet 2420dn Working 28-Mar-06

Scanner Microtek-

9800XL

S42G419

650

SCAN MAKER 9800 XL

1600 X 1600 DPI OR


Working 04-Mar-04

UPS Uniline ULP10L-

11AA

5 KVA/180 v Online 45

Ah (30 Batteries)

Working

14 Ferozepur Server IBM-X225 2FZ9611 IBM Server X225, Intel



(FDD) , 104, keys keyboard.

Working 04-Mar-04

Server SVR-HCL-

GL-2700

C101AG

495527



PC IBM-M/T-

8296 L9A2179 P-IV, 3.00 Ghz , 1GB RAM




Working 28-Mar-06

PC IBM-M/T-

8296 L9A2079 P-IV, 3.00 Ghz , 1GB RAM




Working 28-Mar-06

Printer HP-Laserjet 2420

CNHKH66549

Laserjet 2420 Not Working

28-Mar-06

Printer HP-

Laserjet-P4515n

CNFY33

7868 Laserjet-P4515n Working 20-Feb-09

Scanner Microtek-

9800XL

S42G419

618

SCAN MAKER 9800 XL


AREA 12" X 17"

Working 04-Mar-04

UPS Uniline Energy

System Pvt. Ltd-

ULP-10L-

12AA

5 KVA/180 v online UPS 45 AH*30 Batteries (ULP-

10L-06AA)

Working

15 Fazilka

UPS

UPS-TTNX-

5KVA

A035121

011-1

5000VA ON LINE UPS

WITH 8MF BATT. 7 RACK Working


Page 49 of 76

Printer PR-CN- LBP6300dn

MFTA002063

ONE HEAVY DUTY

PRINTER MIN.30-40 PPM SPEED,NETWORK

READY.

Working

Printer PR-CN- LBP6300dn

MFTA006855

ONE HEAVY DUTY

PRINTER MIN.30-40 PPM SPEED,NETWORK

READY.

Working

Server SVR-HCL-

GL-2700

1121AG1

17602

Intel Xeon 3.40 GHZ, 8-GB RAM, DLT VS80,

DVD-ROM, 6*146 GB HDD, Dual Channel

RAID-5 Controller

Working

16 Muktsar Server IBM-X225 2FZ9641 IBM Server X225, Intel Xeon 2.8 GHZ, 4.0 GB


MB Floppy Disk Drive (FDD), 104, keys

keyboard.

Working 04-Mar-04

Server SVR-HCL-

GL-2700

C101AG

496528

HCL Server, DDR3 SATA

64GB ECC DDR3, 47CM HCL wide LCD DVD ROM,

Working

PC IBM-M/T-

8296 L9A1862 P-IV, 3.00 Ghz , 1GB RAM




Working 28-Mar-06

PC IBM-M/T-8296

L9B2554 P-IV, 3.00 Ghz , 1GB RAM 1*80 GB SATA, CD-DRIVE



Working 28-Mar-06

Printer HP-

/2420dn

CNHKG8

9875

HP Laser Jet Printer 2420

DN

Working 28-Mar-06

Printer HP-P 3005dn

CNS2N20312

HP Laser Jet Printer P3005 DN

Working 20-Feb-09

Scanner HP-SCAN

JET5590

CN68WT

R0VV HP Scanjet 5590 Scanner Working 12-Jan-07

UPS UNILINE ULP10L-03AA

5KVA, 30 Batteries with capacity of 12V 45AH with

20Hr

Working

17 Faridkot Server IBM-X225 2FZ9580 IBM Server X225, Intel Xeon 2.8 GHZ, 4.0 GB


MB Floppy Disk Drive (FDD) , 104, keys

keyboard.

Not Working

04-Mar-04

Server SVR-HCL-

GL-2700

C101AG

496529



PC IBM-

8124MQL L9B9030 P-IV, 3.00 Ghz , 512 MB

RAM 1*80 GB SATA, CD-DRIVE , 1.44 MB FDD,

Keyboard, Mouse , ISM Dongle , 17 inch Colored

Working 28-Mar-06


Page 50 of 76

Monitor,

PC IBM-

8124MQL L9B8937 P-IV, 3.00 Ghz , 1GB RAM



Working 28-Mar-06

Printer HP-Laserjet

2420

CNHKG8

9875 Laserjet 2420 Working 28-Mar-06

Printer HP-

Laserjet-3005

CNS2P2

061613 Laserjet-3005 Working 20-Feb-09

Scanner Microtek-

9800XL

S42G419

661

SCAN MAKER 9800 XL


Working 04-Mar-04

UPS UNILINE 625 VA OFFLINE Working

UPS Uniline UPL10L-18AA

5 KVA with 30 Batteries, Cap: 5KVA/180 V-45Ah x

30

Working

18 Bathinda Server IBM-X225 2FZ9608 IBM Server X225, Intel Xeon 2.8 GHZ, 4.0 GB



keyboard.

Working 04-Mar-04


C101AG496530

AG1V0633R INFINITI GOLOBAL LINE 2700HC

MBD HANDLANCREEK S 5520 XEON -NH DDR3

SATA 2*4 BAY SAS BLACK HS CAGE FOR COMRADE SMPS ZIPPY

1+1 RP 650W 24+8+8+4P TYL<(<&>)> BEN 2*XEON

E5630 2.53G 12M 5.86G T2A 2HEXIVQB7 8*MEM

8GB DDR3 UNBUF ECC 1066 DUAL INTEL

REMOTE MANAGEMNT MODULE-3 KIT RAID SAS

LS18708 8P PEX4 300 HH 128 M 2*300GB SAS 15KRPM 16MB BUFFER

3.5HDD 22X INT SATA DVD WRITER BLACK HCL

104KEYS MEM HDUTY USB KBD BLK VISTA HCL

3BUTN W/SCROLL OPT USB MOUSE-

BLK<(>&<)>SL

Working

PC IBM-M/T-8124

L9B8920 P4 3.00GHz, 1GB RAM, INTEL ® 9.15/P/GV

PROCESSOR TO I/O CONTROLLER-2580,

80GB HDD, DVD ROM, KEYBORD, MOUSE, MONITOR

Working 28-Mar-06


Page 51 of 76

PC IBM-M/T-

8124 L9B9061 P4 3.00GHz, 1GB RAM,




Working 28-Mar-06


0918 HP Printer 2420dn Working 28-Mar-06

Printer HP-P 3005dn

CNS2N20244

HP Printer 3005dn Working 20-Feb-09

Scanner Microtek -

9800XL

S42A419

623

Microtek Make ScanMaker

9800 XL Scanner

Working 04-Mar-04

UPS Uniline UPL10L-18AA

5 KVA with 30 Batteries, Cap: 5KVA/180 V-45Ah x

30

Working

19 Mansa Server IBM-X225 2FZ9582 IBM Server X225, Intel Xeon 2.8 GHZ, 4.0 GB



Not Working

04-Mar-04

Server SVR-HCL-

GL-2700

C101AG

496531



PC IBM-M/T-

8296 L9A4217 P-IV, 3.00 Ghz , 512 MB

RAM 1*80 GB SATA, CD-DRIVE , 1.44 MB FDD,

Keyboard, Mouse , ISM Dongle , 17 inch Colored

Monitor

Working 28-Mar-06

PC IBM-M/T-8296




Working 28-Mar-06

Printer HP-Laserjet

2420

CNK2N3

7323 Laserjet 2420 Working 28-Mar-06

Printer HP-

Laserjet-

3005

CNHK99

2499 Laserjet-3005 Working 20-Feb-09

Scanner Microtek-

9800XL

MRS320

0A3

SCAN MAKER 9800 XL

1600 X 1600 DPI OR


Working 04-Mar-04

UPS Uniline ULP-

10L-06AA

5 KVA/180v online UPS

45 AH*30 batteries (ULP-10L-06AA)

Working

20 Sangrur Server IBM-X225 2FZ9637 IBM Server X225, Intel

Xeon 2.8 GHZ, 36.4 GB, 512 MB, 15" Monitor, 1.44 MB Floppy Disk Drive


Working 04-Mar-04


C101AG496519

INTEL XEON PROCESSOR

E5640, 2.66 GHz OR HIGHER (4 CORE OR

HIGHER) WITH DUAL

Working


Page 52 of 76

CPU, 8MB L3CACHE OR

HIGHER, 64 GB ECCDDR3, 2*300 GB

HOT SWAP HARD DISK, RAID 0, 1, SHOULD HAVE 8 OR HIGHER HS HDD

BAYS, HOT PLUG REDUNDANT POWER

SUPPLY, ON BOARD DUAL GIGABIT

ETHERNET CARD, 5 PCI EXPRESS GEN 2 SLOTS,

HOT SWAP AND REDUNDANT POWER

SUPPLY SHOULD HAVE ENOUGH COOLONG FANS TO COOL THE

ENTIRE SERVER IN FULL CONFIGURATION, PRE

FAILURE ALTERS FOR PROCESSORS MEMORY,

POWER SUPPLY, FANS, HDD, MINIMUM SIX PCA

SLOTS. ALL CARDS SHOULD BE ON 64 BITS

PCI-X/PCI-E SLOTS, 18.5" TFT, PCI LATEST VERSION SLOTS, DVD

ROM DRIVE, SERVER WITH FIVE YEAR ONSITE

WARRANTY.

PC IBM-M/T-8296

L9A2252 IBM Server X225, Intel Xeon 2.8 GHZ, 4.0 GB



keyboard.

Working 28-Mar-06

PC IBM-M/T-8296




Working 28-Mar-06


8881 HP Laser Jet 2420dn Not

Working 28-Mar-06


9241 HP Laser Jet P4515n Working 20-Feb-09

Scanner Microtek -

9800XL

S42G419

617

SCAN MAKER 9800 XL


Working 04-Mar-04

UPS Uniline ULP-

10L-14AA

5KVA/180V ONLINE UPS

SYSTEM WITH 45 AH + 30 BATTARY

Working

21 Barnala Server IBM-M 7975-14S

99A4116

IBM Server X225, Intel Xeon 2.8 GHZ, 4.0 GB

RAM, (3*73 GB +2*36 GB) HDD, 15" Monitor, 1.44 MB Floppy Disk Drive


Working 28-Mar-06


Page 53 of 76


C101AG496520

Infiti Global Line 2700

HC,MBD XEON-NH DDR3 sata,8*MEM 8GB DDR3

UNBUF FCC 1066 Dual and other peripherials

Working

PC IBM-M/T

9389-A79 L903625 IBM-Think Centre P-IV

3.0GHz, 512MB, 80GB SATA, 17", DVD Multi

Player, Keyboard, Mouse , One ISM Dongle, 17 inch

Colored Monitor

Working 28-Mar-06

PC IBM-M/T

9389-A79 L903469 IBM-Think Centre P-IV

3.0GHz, 512MB, 80GB SATA, 17", DVD Multi

Player, Keyboard, Mouse , One ISM Dongle, 17 inch

Colored Monitor

Working 28-Mar-06

Printer HP-/2420dn

CNSJC67048

HP LaserJet 2420 dn Working 28-Mar-06


4350dtn

CNHXN0

7621

HP LaserJet 4250/4350

dtn

Working 28-Mar-06

Scanner HP-SCAN JET5590

L1911B HP Scanjet 5590C Legal Size

Working 12-Jan-07

UPS Uniline

Energy system

Pvt.Ltd

ULP-

10L-15AA

5KVA/180V ONLINE UPS

WITH 45 AHX 30BATTERY & RACK

Working

22 Patiala Server IBM-X225 2FZ9642 IBM Server X225, Intel Xeon 2.8 GHZ, 8.0 GB

RAM, 160 GB HDD, 15" Monitor, 1.44 MB Floppy

Disk Drive (FDD) , 104, keys keyboard.

Working 04-Mar-04


C101AG496522

HCL Server, DDR3 SATA

64GB ECC DDR3, 47CM HCL wide LCD DVD ROM,

Working

PC IBM-M/T-

8296 L9A2351 P-IV, 3.00 Ghz , 1GB RAM




Working 28-Mar-06

PC IBM-M/T-8296




Working 28-Mar-06


3266 HP Printer P4515n Working 20-Feb-09

Printer HP-1022 CNCKD42449

HP Printer 1022 Working 28-Mar-06

Printer HP-2420 dn CNHKG8

8894 HP Printer 2420 Working 28-Mar-06




Working 04-Mar-04

UPS UNILINE WL9-8F-

113

2KVA UPS Uniline (15

Batteries)

Battery Problem


Page 54 of 76

UPS UNILINE ULP-

10L-16AA

5KVA UPS ONLINE (30

Batteries)

Working

Note:- Following operating systems are running on the Computer Servers, PCs in the CEO/DEO offices:-

1. Windows Server 2008 64Bit R2 (Enterprises edition)

2. Windows Server 2008 32Bit R2 (Standard edition)

3. Windows Server 2003 SBS

4. Windows Server 2003 Standard

5. Windows XP, Windows 7


Page 55 of 76

Annexure-3

List regarding addresses of the office of the Deputy Chief Electoral

Officer,along with contact numbers and name of Officer

Sr.

No.

Name of

Officers

Designation Addresses Telephone No.

(Office)

Residence/

Mobile No.

1. Sukhdev

LAL

Deputy Deputy

Chief Electoral Officer,Punjab

SCO No. 29-30, Sector:

17-E, Chandigarh

0172-2704701 97791-15407

List regarding addresses of the District Election Offices (DEOs) along with contact numbers and name of Officer Incharge (Election Tehsildar)

Sr.

No.

Name of

District

Name of

Tehsildar/Officers

Addresses Telephone No.

(Office)

Residence/

Mobile No.

1. Pathankot Rajinder Singh C/o Sh. Anil Bakshi, Mohalla Rampura,

Badroa Road, Near SDM Court Pathankot. PIN-

145001

0186-2220415 98153-86852

2. Gurdaspur Varinder Mohan

2nd Floor, Building no. 514/18, Police Line

Road, Gurdaspur PIN- 143521

01874-223487 96469-01600

3. Amritsar Rakesh Kumar District Election Office, D.C. Office, Amritsar –

PIN -143001

0183-2227118 0183-2451432,

98146-57634

4. Tarn Taran Arsal Singh Room No. 26, IInd Floor, DC Office,Tarn Taran

PIN-143401

01852-224115 98555-95394

5. Kapurthala Harish Kumar, District Election Office, Zila Parishad Complex,

2nd Floor, Char Batti Chowk, Kapurthala PIN-144601

01822-239448 98155-11651, 98152-89794

EK

6. Jalandhar Raj Kumar

Tangri

New Court Complex,

Jalandhar PIN-144001

0181-2244059 9888932583,

94630-61844 EK

7. Hoshiarpur Hardev Singh. Room No. 219, IInd Floor, Mini Secretariat,

Near D.A.V. College, Hoshiarpur PIN-146001

01882-225013 94175-58059

8. Nawan

Shahr

Karnail Singh District Election Office,

D.C. Office, Nawan Shahr PIN-144514

01823-222580 98152-76076

9. Ropar Yadwinder Singh

District Court Complex, Ropar PIN-140001

01881-221469 98722-12022

10. Mohali Hardeep Singh D.C. Office, Old PUDA Building, Phase 1, SAS

Nagar Mohali PIN-160055

0172-5044569, 5044570 FAX -

5044510

94170-85231

11. Fatehgarh

Sahib

Labh Singh Room No. 303, IIIrd

Floor, Mini Secretariat, Fatehgarh Sahib PIN-

140406

01763-232102 94630-60309

12. Ludhiana Bharat Bhushan

District Election Office, D.C. Office, Ludhiana PIN-141001

0161-2431430 94170-26842


Page 56 of 76

13. Moga Anju Bala Mini Secretariat, Moga

PIN-142001

01636-234073 99140-43200

14. Ferozepur Ratinder Kaur Red Cross Complex, IIIrd

Floor, Ferozepur PIN-152001

01632-242473 99154-65025

15. Fazilka Prem Kumar DC Office, Fazilka, Room No. 205 PIN-152123

01638-262620 94636-25237

16. Muktsar Hukam Singh New District Administrative Complex,

Muktsar PIN-152026

01633-262857 98885-85826

17. Faridkot Suresh Kumar District Election Office, D.C.Office, Faridkot–PIN

-151203

01639-253602 94630-22739

18. Bhatinda Harphool

Singh

Room No. 303, Mini

Secretariat, Bhatinda PIN-151001

0164-2211022 97795-68589

19. Mansa Sukhdev Singh

Bhangu

District Election Office,

Mini Secretariat, Mansa PIN-151505

01652-227687 0164-

2281170, 94177-75444

20. Sangrur Namdev Singh Mini Secretariat,

Sangrur PIN-148001

01672-230726 01762-

243125, 96467-00682

21. Barnala Kapoor Singh District Election Office, Court Complex, Barnala PIN-148101

01679-241111 98155-14515

22. Patiala Jagroop Singh Room No. 325, IInd

Floor, Mini Secretariat, Block –A, Patiala PIN-

147001

0175-2350779 99145-00485

23. Patiala Store

Sanjeev Kumar Election Tehsildar, Incharge Election Store,

Punjab, Baradari Garden, Patiala PIN-147001

0175-2305013 0175-2208939,

94647-74171


Page 57 of 76

Annexure-4

MASTER SERVICE AGREEMENT TEMPLATE

CONTRACT AGREEMENT

THIS AGREEMENT is made on the <<day>> day of <<month>> 2014

BETWEEN:

Department of <<name of Department>>, Government of Punjab having its

office at the o/o <<address of Department>> India hereinafter referred to as

“The Department” (which term or expression unless excluded by or repugnant

to the subject or context shall mean and include its successors-in-office and

assigns) of the FIRST PART;

AND

M/s <<name of selected company>>, incorporated in India under the

Companies Act, 1956 and having its registered office at <<registered office

address>> (India) and place of business at <<business address of company>>

hereinafter referred to as “The Company” (which term or expression unless

excluded by or repugnant to the subject or context shall mean and include its

successors-in-office and assigns) of the SECOND PART;

WHEREAS

a) The Department is desirous that the Maintenance Service Provider for AMC

of IT Equipments/Network installed in the office of the CEO office (Head

Office) as well as in DEO offices.

b) The MSP, having represented to the Department that it has the required

professional skills, and personnel and technical resources, has agreed to

provide the services on the terms and conditions set forth in this Contract;

NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:

a) In this Agreement words and expressions shall have the same meanings as

are respectively assigned to them in the tender.

b) The following documents in relation with request for Proposal issued for

selection of Consultants shall be deemed to form and be read and construed

as part of this Agreement viz:

1. Notice Invitation for tender (NIT)

2. Tender Document 01 of 2013 for AMC

3. Brief Distriction of Work.

4. Instructions for Bidders

5. General Conditions of Contract

6. Scope of Work.

7. All Annexure, amendments, supplements, corrigendum or clarifications thereto

8. Award of Contract.

c) The contract shall begin from the date of signing of the contract, as and

when the Project would be assigned to the MSP and will be valid for three

year.


Page 58 of 76

d) The mutual rights and obligations of the Department and the MSP shall be

as set forth in the Contract, in particular:

1. The MSP shall carry out the services in accordance with the provisions of

the Contracts.

2. The MSP shall provide professional, objective and impartial advice and at

all times hold the Department’s interest paramount, strictly avoid

conflicts with other assignments/jobs, downstream projects or their

corporate interests and act without any consideration for future work.

and

3. The Department shall make payments to the MSP in accordance with the

provisions of the Contract.

IN WITNESS WHEREOF, the parties hereto have caused this Contract to be

signed in their respective names as of the day and year first above written.

Date of Commencement of Agreement. ____________________________

Date of Termination of Agreement. ____________________________

Signed on behalf of the MSP

Signature :

Name :

Designation :

Witness - I

Signature :

Name :

Designation :

Organization : (As selected by MSP)

Signed on behalf of the <<Department>>

Signature :

Name :

Designation :

Witness - II

Signature :

Name :

Designation :

Organization : (As selected by <<Deptt.>>)


Page 59 of 76

Annexure-5

List of Equipments For AMC

S.

No

Categor

y

Model/

Model No.

Item Detail Purchase

Date

Qty.

1. 2. 3. 4. 5. 6.

1. Server HCL-Intel Xeon

Intel Xeon 3.40 GHZ, 8-GB RAM, DLT VS80, DVD-ROM,

6*146 GB HDD, Dual Channel RAID-5 Controller

16-Mar-07 1

2. Server IBM-MT-M

7975- I4S

Dual Core Intel Xeon Processor,

3 GB RAM

2006 3

3. Server IBM-X225 IBM Server X225, Intel Xeon 2.8

GHZ, 4.0 GB RAM, (3*73 GB +2*36 GB) HDD, 15" Monitor, 1.44 MB Floppy Disk Drive


4-Mar-04 18

4. Server SVR-RACK-HCL-QSSC-

S4R

Intel Xeon processor 7520 , 1.86 GHz or higher (4 Core or higher) with Quad CPU, 128 GB ECC DDR3, 3 x 146GB Hot Swap Hard Disks, RAID 0, 1, RAID 5

2

5. Server SVR-HCL-

GL-2700

INFINITI GLOBAL LINE 2700HC XEON 2X2, 66GH2, 8X8GB ODR3, 2X300GB SAS HDD, SATA DVD WRITER, RAID SAS LSI CARD, INTEL REMOTE MANGEMENT MODULE,

22

6. Laptop IBM-Think

Pad T43

1.7Ghz, 915G, 512 MB RAM

DVD RW Gigabit LAN Card

28-Mar-06 1

7. PC IBM-8296-MQL &

M/T-8124

P-IV, 3.00 GHZ, 512 MB RAM 1*80 GB SATA, CD-DRIVE ,

1.44 MB FDD, Keyboard, Mouse, ISM Dongle, 17" Colored

Monitor,

28-Mar-06 37

8. PC IBM-8196-

31A

P-IV, 2.83 GHZ, 3GB RAM 1*80

GB SATA, CD-DRIVE, 1.44 MB FDD, Keyboard, Mouse, ISM

Dongle, 17" Colored Monitor, with Anti Glare Screen

4-Mar-04 7

9. PC IBM-9389-

A79

P-IV 3.0 GHZ, 1GB, 80GB SATA,

17", DVD Writer

2006 6

10.

PC PC-HCL-Q9550

Intel Core 2 Quad Q 9505 S or higher ( 2.83 GHz, 1333 MHz FSB, 6 MB cache) 4 GB DDR3 RAM, 320 GB Hard disk, DVD RW ATI, PS-2 KB, PS-2 Mouse, Chassis Intrusion Switch, 18.5” TFT, BIOS disabler of all ports .

20

11. Printer HP-1022 HP Printer 1022 28-Mar-06 5

12. Printer HP-2420-

dn

HP Printer 2420 28-Mar-06 20

13. Printer HP-3005 dN HP LASEJET 20-Feb-09 10


Page 60 of 76

14. Printer HP-4515n LaserJet4515 20-Feb-09 11

15. Printer HP- Laserjet 4350-dtn

One Heavy Duty with dual printing, Min 30-40 PPM Speed,

Network Ready

28-Mar-06 4

16. Printer HP- Laserjet

P1007

P 1007 2009 1


P1505

P 1505 2


4200-dtn

One Heavy Duty with dual

printing, Min 30-40 PPM Speed, Network Ready

4-Mar-04 1

19. Printer HP- Photo Smart 2608

Photo Smart 4 in 1 printer scanner copier fax

2-Dec-05 1

20.

Printer PR-HP-M1213


2

21.

Printer PR-CN-

LBP6300dn

ONE HEAVY DUTY PRINTER MIN.30-40 PPM SPEED,NETWORK READY.

5

22. Scanner HP-5590 HP Scanjet 5590 C Legal Size 12-Jan-07/

Year 2009

5

23. Scanner Microtek-9800 XL

SCAN MAKER 9800 XL 1600 X 1600 DPI OR HIGHER A3 SIZE

SCAN AREA 12" X 17"

4-Mar-04 17

24. Switch DLINK 24-Port Switch 4

25. SWITCH

SW-DL-24P-10-100M

12 Port Hub

4

26. ROUTE

R

CISCO-

2921

Cisco Router

2

27. HUB DLINK-816 TP

16 Port Hub 1

28. HUB DLINK-DE-

1812

12 Port Hub 1

29. UPS UNILINE UNILINE 10 KVA/180V ONLINE WITH 45AHX30 BATTERY WITH

RACK

1

30. UPS UNILINE UNILINE 5 KVA/180V ONLINE WITH 45AHX30 BATTERY WITH

RACK

22

31.

UPS UPS-TTNX-10KVA

10KVA ONLINE UPS WITH 2 HR

BATTERY BACKUP

2

32. UPS APC-RT-

1000

1 KVA With External Batteries 1

33. UPS TATA-Liebert

(GXT-2000)

2 KVA, 220-240 VAC, 50/60 Hz, with 30 min backup

1

Total Equipments: 240


Page 61 of 76

Annexure-6

APPLICATION FORM TEMPLATE

(On Company’s Letterhead)

<reference no. , date>

To,

The Member Secretary,

Punjab State E-Governance Society,

SCO 193-195, Sector 34-A, Chandigarh

Subject: Selection of Maintenance Service Provider of Computer

hardwares, softwares, peripherals and Networking

equipments etc. for the office of Deputy Chief Electoral

Officer (HQ) at Chandigarh and 22 District Election

Officer’s offices in Punjab i.e. for 24 locations

Dear Sir,

This has reference to the advertisement published in

<Newspaper, Edition, Date> pertaining to the above-mentioned subject.

We are interested in submitting our tender for the same. We

are enclosing demand draft No. <________> dated <________> for Rs

1,000/- (Rupees One Thousand Only) towards ‘tender document Cost

being download form your website’ and DD.No. <________> dated

<________> for Rs 10,000/- (Rupees Ten Thousand Only) towards ‘EMD

Security’ both drawn on <Name of Bank> in favor of “Deputy Deputy

Chief Electoral Officer,Punjab” payable at “Chandigarh”.

We would like to clearly state that we qualify for this work as our

company meets all the pre-qualifying criteria indicated by you in the

document. We understand that if the details given in support of

claims made by us are found to be untenable or unverifiable or both

our bid will be rejected without any reference to us.

Yours sincerely,

<Signature of Authorized Signatory>

<Name>

<Designation>

<Contact Address>

Company

Seal


Page 62 of 76

<Telephone Numbers( Mobile & Land)>

<Email>


Page 63 of 76

Annexure-7

Checklist & Technical Evaluation (TE) Criteria

S.No Criteria/ Sub-criteria for

evaluation

(Max total 100

Marks) Documents required

Checklist

(Yes/No)

1

Presentation Basic Model & Methodology of

operation (Deviations to Service, Turn over, Experience,

Implementation plan, Service methodology and Deliverables & Time-Line

as per Annexure-1 to Draft tender agreement are to be included in complete

details)

20 Presenataion

2

The bidder should have minimum average turnover

of Rs. 2 crore from supply & installation of hardware, networking including

Maintenance business from any Govt./PSUs/Banks for the

preceding three financial years ended on 31st March 2013.

Slab Points 2 cr to 5 cr

15

More than 5 cr

20

• Attach Copies of Audited Financial Statements; Balance

sheet & Profit & Loss A/c for the last 3 years. • Attach Statutory

Auditor’s Certificate certifying the last 3 Years turnover from core

business (in case the same is not explicitly mentioned in the

submitted audited financial statements).

3

Out of total turnover, the average turnover from

AMC from any Govt./PSUs/Banks for the preceding three financial

years ended on 31st March 2013.

Slab Points

10 Lacs

to 15 lacs

10

More than 15 lacs to

20 lacs

15

More than 20 lacs

20

Extraxts from audited Balance sheet/P&L A/c

along with Certificate from a practising Chartered Accountant

confirming these figures clearly

4

The bidder should have professionally qualified personnel

(having minimum qualification of

Diploma in computer science/ IT/ Hardware/

networking or equivalent (minimum 1 year Full time

course) with two years of experience) in similar services,

deployed on the core (AMC) business in Punjab State

Slab Points

5 to 15 15

16 & above

20

Self certified list of such personnel along with their Date of Joining


Page 64 of 76

5

The bidder has provided

AMC to any Govt./PSUs/Banks with minimum two (2) locations

in last three Finacial Years as on 31-March-12

Slab Points

2 to 4 projects

15

More than 5 projects

20

Copy of each work order


Page 65 of 76

Annexure-8

Project Information Template

1. Name of client

2. Name of the Project

3. Brief Description of the Project Attach

Additional Sheets

and

Annexure,

if required.

4. Scope of the Project (Activities Involved)

5. Brief Approach & Methodology of Project.

6. No. of Locations at which Project is being/was

implemented

7. Value of the project (INR)

8. Date of award of contract

9. Date of commencement of the project

10. Date of successful completion of the project

11. If not completed, expected date of completion

12. Name of the person who can be referred to from

Clients’ side, with name, designation, postal

address, contact phone, fax number, e-mail id etc.


Page 66 of 76

Annexure-9

COMMERCIAL-BID

Table ‘A’

Maintenance Charges for three years of Computer Hardware, Software, Peripherals, LAN/WAN, Networking Devices etc. installed in CEO office as well as

in all the DEOs offices in the State of Punjab (figures in Rupees)

S.No Equipments

category Quantity

Unit Rate per Annum inclusive

of all taxes & duties etc.

Total Cost per annum

(B*C)

Total Cost for three years

(B*C*3)

# A B C D E

1 Servers

2 PCs

3 Laptop(s)

4 Printers

6 Scanners

7 UPS (500VA to 3 KVA)

8 UPS (More than 3 KVA to 5KVA)

9 UPS (More than 5KVA)

10 HUBs

11 Switchs

12 Routers

Total Price of AMC for three Years (In Figures) (In words)

a. If there is a discrepancy between the unit price and the total price that is

obtained by multiplying the unit price and quantity, the unit price shall prevail and

the total price shall be corrected.

b. If there is a discrepancy between words and figures of the total price, the

amount in words will prevail.

c. If there is a discrepancy between Quanity in commercial bid and the

actual quantity the bid would be decided on actual quanity.

d. If the bidder doesn’t accepts the correction of error(s) as specified, its bid

will be rejected.


Page 67 of 76

Table ‘B’ [For Additional LAN Points (if required)]

S. No.

Description Unit Costs (in INR)

Basic Rate

Tax Total

1. Cost of providing additional LAN points including the followings:

a) Provisioning and Laying of Cat 5e or better cable (per meter) in Conduit/baton

b) Provisioning and fixing of I/O with SMB box

c) Patch Cord of Length 1 Mtr.

d) Patch Cord of Length 3 Mtr.

e) Patch Cord of Length 5 Mtr.

For the purposes of providing level platform, the list of equipment and their quantity is as listed against each at serial 1 to 32 above, however, there may be a marginal difference in quantities of each on ground.

Fresh quantities of equipment across all makes, brands and models to be added to the AMC list will be on the same terms as above and will be in addition to the quantities listed above.

No figures or words should be overwritten. Overwritten figures or words should be scored out and re-written under full signature of the authorized signatory. Tender/quotation that do not fulfill this condition will not be considered.


Page 68 of 76

Annexure-10

Checklist for Pre-Qualification (PQ) Creteria

S.No Pre-Qualification Criteria & Checklist Required Documents

Provide

(Yes/No) & Pg No

1 Cost of Tender Document Demand Draft if downloaded from website or cash receipt if

purchased from department

2 INR 10,000 as EMD DD in favour of Deputy Chief Electoral Officer, Punjab

3

The Bidder should be a National/ State Level Company in operation for at least the last five years as on 31st March 2013 in trade in the

business of computer hardware supply and maintenance service and should be registered

under Company Act. Certificate of Incorporation

4 No Consortium is allowed Self-Declaration

5 Response to tender has to be submitted in Hard

copy as well as Softcopy (Read Only) on a CD. Hard Copies & CDs

6

Response to tender must be signed by the

authorized signatory with company seal on each page of the document & CDs submitted.

Authorization letter on Bidders letter Head

7 The Company should be an ISO 9001 certified. Valid ISO Certificate

8

The bidder should have minimum average turnover of Rs. Rs. 2 crore from supply & installation of hardware, networking including

Maintenance business, 1.5 crores from Govt./PSUs/Banks and 0.5 crores from Privates companies for the preceding three financial

years ended on 31st March 2013.

• Attach Copies of Audited Financial Statements; Balance

sheet & Profit & Loss A/c for the last 3 years. • Attach Income Tax Clearance

Certificate for the last 3 Years ending 31st March 2013. • Attach Statutory Auditor’s

Certificate certifying the last 3 Years turnover from core business (in case the same is not explicitly

mentioned in the submitted audited financial statements).

9

The bidder should have successfully completed or in process (having Purchase order) at least two relevant maintenance projects of value Rs.

10 lacs or above each from any Govt./PSUs/Banks in the preceding two years ending 31.03.2013

1. Project Information Template as per Annexure 8 2. Purchase Orders for each order

separately. 3. Attach Completion Certificates, if any, for each order separately.

10

The bidder should have professionally qualified personnel (having minimum qualification of Diploma in computer science/ IT/ Hardware/

networking or equivalent (minimum 1 year Full time course) with two years of experience) in similar services, deployed on the core (AMC)

business in Punjab State.

Self-certified list of such personnel

along with their brief resume.

11

The bidder shall not being under any ineligibility

for corrupt or fraudulent practices by any of its clients.

Self-declaration in the shape of

affidavit on required value of Non-Judicial paper

12

The firm should neither be blacklisted by any Govt. Department nor any Criminal Case is registered against the firm or its owner/partners

anywhere in India and should submit a certificate to this effect.

Self-declaration


Page 69 of 76

13

Successful bidder shall open site locations in

Punjab to cater all districts within 15 days of signing of contract failing which shall be treated as breach of contract. with the latest/ modern

gadgets and infrastructure for service/repair/maintenance of Computers/Printers/

UPSs/Scanners/Servers/Network etc.( Provide Self declaration) Self-Certificate

14 No Consortium is allowed Self-declaration

15 Attested copy of PAN/TIN No., Service Tax No.,

and Income Tax Clearance Certificate to be furnished /enclosed.

Attested copy of PAN/TIN No., Service Tax No., and Income Tax

Clearance Certificate to be furnished /enclosed.

17

The bidder should also enclose company profile

as per Annexure-12 and a list of places where they are currently providing Annual Maintenance Services along with contact person name, phone

and fax number. As per Annexure 12


Page 70 of 76

Annexure-11

Compliance of Services Under AMC by bidder

S. No.

Scope of Services Compliance Yes / No

1 The contractor at his cost shall inspect the site during

the working hours before quoting the rates and

ascertain about the facilities/ hindrances and

generally obtain his own information on matters

effecting the rates and execution of the work.

2 MSP shall maintain & repair the said equipment to

keep it under working condition for normal usage

during the AMC.

3 Vendor will provide services through its employees or

authorized agents.

4 MSP should have adequate technical expertise/field

experience/ infrastructure facilities/ spares in stock/

back up facilities and manpower. Documentary

evidence to be submitted on demand.

5 Preventive Maintenance/Cleaning as per international

standards once in six months.

6 The services are to be provided during working

hours/days of the end customer department and in

case of urgent requirements; End customer

department will ensure equipment availability under

such cases.

7 Breakdown complaints to be attended to and

equipment repaired/maintained as per international

norms to return the equipment in original or better

operational condition.

8 Replacements of parts/components/assemblies and

sub-assemblies by original or other branded quality

duly supported with invoices, where required.

9 The contractor shall provide all materials and/or

labour of every description and all tools, plants,

storage and transport necessary for carrying on,

execution and completion of the work to the

satisfaction of respective CEO/DEO office and the cost

shall be covered in the rates quoted.

10 The contract charges are fully comprehensive including

the all spares, tools, manpower, time & expertise, cost

of travel, accommodation, and incidental expenses.

11 Payment will be released Quaterly as due on 01

January, 01 April, 01 July and 01 October every year


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till currency of agreement and payable within one

month of submissions of respective invoice by bidder.

Date: Bidder Signature with Seal


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Annexure-12

PROFORMA OF COMPANY PROFILE

1. Name of Firm and registered address

2. Name and Designation of Coordination Person.

3. Address of Office in Chandigarh/Punjab with Landline Phone

No., Mobile No. and Fax No., Website and e-mail address.

4. Does the firm posses any Certification/any other

accreditation : Yes/No

If yes, give details with year of certification

5. Years of operation

Maintenance: ______________yrs

Other Computer related business ______________yrs

Total: ______________yrs

6. Yearly turn-over 2010-2011, 2011-2012 & 2012-13

2010-2011 2011-2012 2012-2013

Maintenance

Other

Activities

Total

7. Support staff and qualifications

No. of Qualified Hardware Engineers/ Technical Staff

Others

Total

8. Details of Service Center/ Service Partners

9. Enclose list of major clients preferably in Govt./Public Sector

Undertaking (Enclose list with Contact Person & Phone, email IDs

and duration of contract.


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10. Whether the firm is black-listed by any Govt. agency/PSU?

Yes/No

11. Any other information considered important by Bidder

I agree to all terms and conditions mentioned in the tender

document.

Signature and seal of the

Bidder


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Annexure-13

PROFORMA FOR PERFORMANCE BANK

GUARANTEE (On stamp paper of appropriate value from any Nationalized Bank)

To,

The Chief Electoral Officer,Punjab, SCO No. 29-30, Sector: 17-E,

Chandigarh-160 017

Dear Sir,

Whereas M/s.____________________________ (here-in-after

referred to as the said Company/firm or Company/firm’ when expression shall wherever the subject of context so permits include its successors) and assigns have entered into an agreement dated_____________________

with the Deputy Chief Electoral Officer,Punjab, SCO No. 29-30, Sector: 17-E, Chandigarh (here-in-after called as the CEO which expression

shall include his successor) for the Maintenance Contract of Computer Hardwares, Softwares, all type of Peripherals, LAN/WAN, all types of Networking Devices etc. installed in the office of the Deputy Chief

Electoral Officer,Punjab, Chandigarh and in all the District Election Offices in the State of Punjab.

In terms inter-alia, of the CEO’s Letter No. _________________ dated _____________and the General Conditions of Contract and upon the

condition of the Company/firm’s furnishing security for the performance of the Company /firm’s obligations and discharge of the Company/ firm’s liability under in connection with the said contract up to a sum of

Rs________________________ (Rupees____________________ Only) amounting to 10 % (Ten) percent of the total contract value.

1. We_________________________________ (here in after called

“The Bank which expression shall include its successors and assigns) hereby jointly and severally undertake to guarantee the payment to The CEO in rupees forthwith on demand in

writing and without protest of demur or any and all moneys anywise payable by the Company / firm to The CEO under in respect of or in connection with the side contract inclusive

of all The CEO’s losses and damages and costs, (inclusive between attorney and client) charges and expenses and other moneys anywise payable in respect of the above to this

guarantee up to an aggregate limit of Rs. _________________ (Rupees___________________________only).

2. We __________________________________ Bank further agree

that The CEO shall be sole judge of and as to whether the said Company / firm has committed any breach or breaches of any of the terms and conditions of the said contract and

the extent of loss, damage, cost, charges and expenses caused to or suffered by or that may be caused to or suffered by The CEO on account there of and the decisions of The

CEO that the said Company / firm has committed such breach or breaches and as to the amount or amounts of loss, damage, costs, charges and expenses caused to or suffered

by The CEO from time to time shall be final and binding on us.


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3. The CEO shall be at liberty without reference to the bank and without affecting the full liability of the bank hereunder

to take any other security in respect of the Company/firm’s obligations and liabilities hereunder or to vary the contract

or the work to be done there under vis-à-vis the Company/firm or to grant time or indulgence to the Company/firm or to reduce or to increase or otherwise vary

the prices of the total contract value or to release or to forbear from enforcement of all or any of the security and/ or any other security(ies) now or hereafter held by the CEO and

no such dealing (s) reduction (s) increase (s) or other indulgence (s) or arrangements with the Company / firm or release or forbearance whatsoever shall absolve the Bank of

the fail liability to The CEO hereunder or prejudice the rights of The CEO against the bank.

4. This guarantee shall not be determined or affected by the liquidation or winding up, dissolution, or change of

constitution or insolvency of the Company / firm but shall in all respect and for all purposes be binding and operative

until payment of all monies payable to The CEO in terms thereof.

5. The bank hereby waives all rights at any time inconsistent with the terms of this guarantee and the obligations of the

bank in terms hereof shall not be anywise affected or suspended by reason of any dispute or dispute having been raised by the Company / firm stopping or preventing or

purporting to stop or prevent any payment by the bank to The CEO in terms hereof.

6. The amount started in any notice of demand addressed by

the CEO to the bank as liable to be paid to the CEO by the Company / firm or as suffered or incurred by The CEO on account of any losses or damages of cost, costs, charges and

/or expenses shall be conclusive evidence of the amount so liable to be paid to The CEO of suffered or incurred by The CEO as the case may be and shall be payable by the bank to

The CEO in terms hereof.

7. This guarantee shall be a continuing guarantee and shall remain valid and irrevocable for all claims of the CEO and

liabilities of the Company/firm arising up to and until midnight of________________________________________.

8. This guarantee shall be addition to any other guarantee or security whatsoever that The CEO may now or at any time

anywise may have in relation to the Company / firm’s obligations/ or liabilities under and/ or in connection with

the said contract, and The CEO shall have full authority to have recourse to or enforce this security in preference to any other guarantee or security which The CEO may have or

obtain and no forbearance on the part of The CEO in enforcing or requiring enforcement of any other security shall have the effect or releasing the Bank from its full

liability hereunder.

9. It shall not be necessary for the CEO to proceed against the said Company / firm before proceeding against the Bank and the Guarantee herein contained shall be enforceable against

the bank notwithstanding that any security which the CEO


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may have obtained or obtain from the Company / firm shall at the time when proceedings are taken against the said

bank hereunder be outstanding or unrealized.

10. We the said Bank undertake not to revoke this guarantee during its currency except with the consent of the CEO in

writing and agree that any change in the constitution of the said Company / firm or the said Bank shall not discharge our liability hereunder.

11. We__________________________________the said Bank further that we shall pay forthwith the amount stated in the NOTICE OF DEMAND notwithstanding any dispute/

difference pending between the parties before the arbitrator and/ or that any dispute is being referred to arbitration.

12. Notwithstanding anything contained herein above, our liability under this guarantee shall be restricted to Rs.

__________________ (Rupees_______________________ only) and this guarantee shall remain in force till

________________________ and unless a claim is made on us within 3 months from that date, that is before ____________________ all the claims under this guarantee

shall be forfeited and we shall be relived of and discharged from our liabilities thereunder.

Dated _______day of ___________2014 .

For and on behalf of Bank.

Issued Under Seal

*****