OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

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CITIZEN’S CHARTER

OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

Zero unregistered vital events, accurately recorded and accessible digitally stored civil

registry documents for Birth, Marriage and Death.

A municipality with comprehensive database or statistical records of all residents that is

assured in the provision of different benefits, protection, education and health care provided by the government including pensions especially those vulnerable persons like the children, senior citizens, pregnant women and persons with disability from the barangay to the municipal level envisioned towards good governance.

1. Be the leading front line office in the Local Government Unit of Salcedo; 2. Establish a friendly-easy access, immediate, reliable and accurate civil registration services; 3. Elimination of incorrect or misspelled entries in the civil registry documents and to prevent

spending money, time and effort just for correcting the civil registry documents; 4. Achieve 100% digitalized civil registry documents, legal instruments and court decrees; 5. LGU established database and On-line accessibility of civil registry documents, especially during

pre, during post emergencies, calamities and disasters; and 6. Established a spacious and convenient office space to meet the clientele of prompt and efficient

services and archiving of civil registry records and administrative petitions.

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A. Type of Frontline Service: Application of Civil Registry Documents in

security papers (Birth, Marriage and Death and

CENOMAR), PSA copy or Authenticated copy

Classification: Simple

Schedule of Availability: 8:00a.m. - 5:00p.m. (Monday-Friday)

Who may avail of the Service: General Public

HOW TO AVAIL OF THE SERVICE

STEP

ACTIVITY

OF CLIENT

SERVICE

PROVIDER ACTIVITY

DURATION

REQUIRED

DOCUMENTS

FEES

RESPONSIBLE

PERSON/S

1

Fill-up and submit the application

A. Receive the

filled application and checked if completely filled-up; B. Interview the

client, request ID if not the requester him/herself; C. Receive

payment for PSA D. Record the

name and the type of document requested; E. Advise client to

return after someone from the office secured all applications from PSA Tacloban.

A to D - 5 minutes

E - No specific date

Filled-up form application for:

Birth – White

Marriage –Pink

Death – Yellow

CENOMAR –

Green

Application Fee: 50.00

Birth: 155.00

Marriage:

155.00

Death: 155.00

CENOMAR:

210.00

Marlon Matiga - Admin. Aide I

2 Issuance of

the Documents

A. Let client sign

the outgoing logbook; B. Issue the civil registry documents in security paper (Birth, Marriage, Death and CENOMAR).

5 minutes Marlon Matiga - Admin. Aide I

END OF TRANSACTION

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B. Type of Frontline Service: Issuance of Certified True Copy of Birth,

Marriage, and Death Certificate





STEP

ACTIVITY

OF CLIENT

SERVICE

PROVIDER ACTIVITY

DURATION

REQUIRED

DOCUMENTS

FEES

RESPONSIBLE

PERSON/S

1

Fill-up and submit the

request

A. Receive the

filled-up request; B. Require valid identification card or authorization letter if not the owner himself/herself; C. Receive the official receipt for the verification fee.

3 minutes 1. Valid

Identification Card/Cedula of the requester client.

2. Authorization Letter if not the owner himself/herself.

20.00 for verification

100.00 for

certified true copy

Ricky T. Capara MCR Staff

2 Wait for the feedback on

the verification of the

document

A. Verify the availability of the civil registry documents on the data base and/or registry books; B. Inform the client if the document is available or not.

3 minutes Ricky T. Capara MCR Staff

3 If the document is

available: Pay the fee for certified true copy at the treasurer’s

office

A. Receive the official receipt for certified true copy; B. Prepare and

print the certified true copy of the document requested (in two(2) copies); C. Present the

requested document to the MCR or authorized personnel for signature

3 minutes Ricky T. Capara MCR Staff

4 Receive the requested document

A. Record the document in the outgoing logbook; B. Release the

document requested

3 minutes Marlon Matiga - Admin. Aide

I

END OF TRANSACTION

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C. Type of Frontline Service: On time Registration of Live Birth (For

Legitimate Child)





STEP

ACTIVITY

OF CLIENT

SERVICE

PROVIDER ACTIVITY

DURATION

REQUIRED

DOCUMENTS

FEES

RESPONSIBLE

PERSON/S

1

Inform regarding the

request for registration of

birth

A. Interview the

client/requester; B. Require valid identification card of the client or requester;

5 minutes 1. Valid

Identification Card/Cedula of the requester client 2. Valid

Identification IF NOT the owner him/herself (Allowed only for Parents, grandparents, brothers and sisters and guardians)

100.00 (if endorse)

135.00

(LBC/JRS)

Jun D. Berongoy /Marlon C. Matiga

Admin. Aide I

2 Wait for the document

being prepared.

A. Prepare the birth certificate (Form 102); B. Present the birth certificate to the client for review, correction and signature.

10 minutes Jun D. Berongoy Admin. Aide I

3 Review and make

necessary corrections of the document, if necessary

and affix signature.

A. Affix the

concerned signatures; B. Present the document to the MCR for review and signature; C. Assign registry number and record the live birth in the register of births.

5 minutes Jun D. Berongoy /Marlon C. Matiga

Admin. Aide I

4 Received the Birth

Certificate

A. Place stamp

“Checked by the Informant” B. Release the document requested.

5 minutes Nora E. Abunales OIC-MCR

END OF TRANSACTION

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D. Type of Frontline Service: On time Registration of Live Birth

(For an Illegitimate Child)





STEP

ACTIVITY

OF CLIENT

SERVICE

PROVIDER ACTIVITY

DURATION

REQUIRED

DOCUMENTS

FEES

RESPONSIBLE

PERSON/S

1



birth

A. Interview the client/requester; B. Require valid

identification card of the client or requester;

5 minutes 1. Valid Identification Card/Cedula of the requester client 2. Valid Identification IF NOT the owner himself/herself (Allowed only for Parents, grandparents, brothers and sisters and guardians) 3. Affidavit to

Use the Surname of the Father

100.00 for AUSF

100.00 (if endorse)

135.00

(LBC/JRS)


Admin. Aide I


being prepared.

A. Prepare the birth certificate (Form 102); B. Prepare the

Affidavit to Use the Surname of the Father C. Present the birth

certificate to the client for review, correction and signature.


3 Review and make

necessary corrections of the document, if necessary


A. Affix the

concerned signatures; B. Present the document to the MCR for review and signature; D. Assign registry number and record the live birth in the register of births.


Admin. Aide I

4 Received the Birth

Certificate

A. Place stamp

“Checked by the Informant” B. Release the document requested.


END OF TRANSACTION

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E. Type of Frontline Service: On-time Registration of Marriage





STEP

ACTIVITY

OF CLIENT

SERVICE

PROVIDER ACTIVITY

DURATION

REQUIRED

DOCUMENTS

FEES

RESPONSIBLE

PERSON/S

1

Submit four copies of duly accomplished

marriage certificate

(Mun. Form 97)

A. Accept four copies of certificate of marriage (COM Form 97); B. Review, verify

the attachment and receipts and affix signatures.

5 minutes 1. Valid Identification Card/Cedula of the requester client or Parents, grandparents, brothers and sisters and guardians of the client/requester. 2. Authorization letter if other than the client/requester.

100.00 (if endorse)

135.00

(LBC/JRS)

Jun D. Berongoy Admin. Aide I

2 Wait for the release of the

document

A. Present the

document to the MCR for review and signature; B. Record the Marriage certificate in the register of marriages and indicate the registry number.


3 Received the copy of

marriage Certificate

A. Place stamp “Checked and read by the Informant” B. Release the document requested.


END OF TRANSACTION

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F. Type of Frontline Service: On-time Registration of Death





STEP

ACTIVITY

OF CLIENT

SERVICE

PROVIDER ACTIVITY

DURATION

REQUIRED

DOCUMENTS

FEES

RESPONSIBLE

PERSON/S

1



death

A. Interview the client/requester; B. Require valid

identification card of the client or requester;

3 minutes 1. Valid Identification Card/Cedula of the requester client or Parents, grandparents, brothers and sisters and guardians of the owner); 2. Authorization letter if other than the owner/client.

100.00 (if endorse)

135.00

(LBC/JRS)


Admin. Aide I


being prepared.

A. Prepare the

death certificate (Certificate of death (COD Form 103-A) and/or Certificate of Fetal Death (COF Form 103-A); B. Present the

death certificate to the client for review, corrections and signature.


Admin. Aide I

3 Proceed to the MHO or

attendant of death

A. Review and

certify the death certificate

5 minutes Dra. Ma. Socorro S. Campo,

Municipal Health Officer

4 Pay burial permit fee at

the MTO

A. Issue Order of Payment and burial permit

3 minutes MTO personnel

5 Review and make

necessary corrections of the document


A. Present the document to the MCR for review and signature; B. Assign registry number and record the death certificate in the register of deaths


Admin. Aide I

6 Received the Death

Certificate

A. Place stamp “Checked by the Informant”; B. Release the document requested


END OF TRANSACTION

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G. Type of Frontline Service: Delayed Registration Birth, Marriage, and Death

Certificate

Classification: Highly Technical




STEP

ACTIVITY

OF CLIENT

SERVICE

PROVIDER ACTIVITY

DURATION

REQUIRED

DOCUMENTS

FEES

RESPONSIBLE

PERSON/S

1


request for delayed

registration

A. Interview the

client/requester; B. Require negative certificate (Birth, Marriage and Death); C. Require additional supporting documents, if needed: For birth:

(Baptismal certificate; voter’s registration; school records; any valid IDs) For marriage:

(Certification from the solemnizing officer; Affidavit of the solemnizing officer or the person reporting the marriage) For death:

(Certification from attending physician; certificate of burial)

5 minutes 1. Valid

Identification Card/Cedula of the requester/client or either Parents, grandparents, brothers and sisters and guardians of the owner; 2. Authorization

letter if other than the owner/client; 3. Negative Certificate of Live birth; Marriage; Death; 4. CEDULA for the owner or informant; 5. Joint-Affidavit of two witnesses; 6. CEDULA for the two witnesses.

100.00 for delayed

registration;

100.00 for oath fee;

100.00

(AUSF for Birth);

100.00 (if endorse);

135.00

(LBC/JRS)

Jun D. Berongoy/ Marlon C. Matiga

Admin. Aide I

2 If negative certificate

(Birth, Marriage and

Death) is available

Submit the documents and request

for Joint-affidavit of two disinterested

person

A. Prepare the

joint-affidavit; B. Present the Joint-affidavit to the client and the affiants for review, correction and signature.

5 minutes MCR Office/Municipal

Mayor/Notary Public/PAO

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3 Pay the oath fee at the MTO

for the joint-affidavit and proceed to

Mayor’s Office for signature

Receive and affix the signature of the Mayor

5 minutes Sec. of the Mayor

4 Present the Joint-affidavit

A. Receive and record the legal instrument in the book of legal instruments

3 minutes Marlon C. Matiga Admin. Aide I

5 Submit all the requirements

A. Receive and check the completeness and correctness of the documents; B. Prepare the

documents

5 minutes Jun D. Berongoy/ Marlon C. Matiga

Admin. Aide I

6 Review and make

necessary corrections of the document


Present the document to the MCR for review and signature;


Admin. Aide I

A. Advise client to return after 10 days for posting; B. prepare notice

and certificate of posting;


7 Follow-up request after

10 days

Advise client to pay the fee for delayed registration at the MTO


8 Present the OR

Indicate the registry number and record the document in the register of book


Admin. Aide I

9 Received the document

A. Place stamp “Checked by the Informant”; B. Release the

document requested


END OF TRANSACTION

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H. Type of Frontline Service: Application for Marriage License

Classification: Highly Technical


Who may avail of the Service: All couples of legal ages intending to get

married.


STEP

ACTIVITY

OF CLIENT

SERVICE

PROVIDER ACTIVITY

DURATION

REQUIRED

DOCUMENTS

FEES

RESPONSIBLE

PERSON/S

1

Request client to fill up

application forms

A. Interview and

inform the applicants for the requirements B. Review the

documents and prepare the application for marriage C. Prepare Notice of Marriage to be posted in a conspicuous place for ten (10) days D. Advise the client

to come back after 10 days

5 minutes 1. CENOMAR

respective contracting parties; 2. Birth

Certificate, respective contracting parties; 3. Parental consent (18 y/o – below 21 y/o) or Parental advice (21 y/o – below 25 y/o); 4. Barangay Certification; 5. CEDULA respective contracting parties; 6. Pre-Marriage Counselling; 7. Certificate of Legal capacity, if foreigner; 8. Death

certificate/court order of presumptive death, if widow/widower applicant; 9. Annulment or Nullity of marriage, if previously married;

100.00 for Application

Fee;

100.00 for License Fee;

100.00 for

Certificate of Family

Planning;

100.00 for Certificate of

Marriage Counselling;

200.00 for

Solemnization fee.

Jun Berongoy Admin. Aide I

2 Pay at the Treasurer’s

office

Issue order of payment and advice client to pay required amount of fees at the Treasurer’s Office

5 minutes Jun Berongoy Admin. Aide I

3 Attend seminar at the

Population Commission

Office

Advice applicant to proceed to the Municipal Population Office for the Family Planning or Marriage counselling in Borongan City

PMOC personnel

Record the application for marriage


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4 Return after 10 working days to the MCR

A. Prepare the marriage license; B. Review and verify the completeness and accuracy of the entries


5 Pay for the marriage

license fee and wait for

the release of the documents

A. Register in the Registry Book of marriage license B. Release and

approve the marriage license and advice client to coordinate with the Solemnizing Officer


6 Note: If wishes to be solemnized by the Municipal

Mayor. Proceed to the

Office of the Municipal Mayor for

scheduling on the date of marriage.

A. Prepare the Marriage Contract COM Form-97 B. After the solemnization record the Marriage Contract in the Book of Marriages


END OF TRANSACTION

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I. Type of Frontline Service: Application for Legitimation of Natural Child

Classification: Complex


Who may avail of the Service: Those who were born out of wedlock to be

considered legitimated.


STEP

ACTIVITY

OF CLIENT

SERVICE

PROVIDER ACTIVITY

DURATION

REQUIRED

DOCUMENTS

FEES

RESPONSIBLE

PERSON/S

1


request

A. Receive the

request and Interview the client/requester; B. Inform the client

of the requirements.

5 minutes 1. CENOMAR;

2. Affidavit of

legitimation executed by parents; 3. Certificate of Live Birth of the child; 4. Marriage Contract of the parents of the child; 5. Affidavit of

Admission of paternity, if the child was not acknowledged;

500.00 for Legitimation

fee;

100.00 for Oath fee for

affidavit;

100.00 for Certificate of Registration;

135.00

(LBC/JRS)

Jun Berongoy Admin. Aide I

2 Submit all the required

documents and provide

the necessary information during the interview.

A. Review and

Verify the authenticity of the documents submitted; B. Advise client to pay the corresponding fees at the Municipal Treasury Office.


3 Pay the required fee at the Municipal Treasurer’s

Office

A. Issue Order of Payment


4 Wait for the processing of the annotated

registry document.

May prepare affidavit of legitimation/AUSF/AAP in cases no affidavit presented. Register the Legal Instrument. Make the necessary annotation on the registry document.


5 Sign and issue the annotated registry document. Make endorsement to PSA Central Office for the appropriate annotation


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6 Receive and review the annotated

registry document.

Issue the clients copy of the annotated. Document LCRO level. Record and release the document.


END OF TRANSACTION

J. Type of Frontline Service: Application for Supplemental Report





STEP

ACTIVITY

OF CLIENT

SERVICE

PROVIDER ACTIVITY

DURATION

REQUIRED

DOCUMENTS

FEES

RESPONSIBLE

PERSON/S

1


request

A. Receive the request and Interview the client/requester; B. Inform the client of

the requirements.

5 minutes

1. Copy of the affected Birth, marriage and Death; 2. Affidavit of

Supplemental Report; 3. At least two

supporting documents (Baptismal Certificate, Voters Registration, School Records, Etc.);

500.00 for Supplemental

Report fee;

100.00 for Oath fee for affidavit of

Supplemental Report;

100.00 for

Certificate of Registration;

135.00

(LBC/JRS)


Nora E. Abunales

OIC-MCR




A. Review and Verify

the authenticity of the documents submitted; B. Advise client to

pay the corresponding fees at the Municipal Treasurer’s Office. Evaluate the request and the submitted requirements. Verify from the records


Nora E. Abunales

OIC-MCR


Office

Issue Order of Payment


4 Wait for the processing of the annotated

registry document.

Make the necessary annotation on the registry documents Issue the clients Copy of the endorsement Endorse the document to OCRG Advice client to get copy of his/her document at PSA after 1 month


END OF TRANSACTION

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K. Type of Frontline Service: Application to use the Surname of the Father



Who may avail of the Service: Illegitimate Children born on or after MARCH

19, 2004, registered or not registered.


STEP

ACTIVITY

OF CLIENT

SERVICE

PROVIDER ACTIVITY

DURATION

REQUIRED

DOCUMENTS

FEES

RESPONSIBLE

PERSON/S

1


request

A. Receive the

request and Interview the client/requester; b. Inform the client of the requirements.

5 minutes

1. Live birth, if already registered; 2. Affidavit to Use the Surname of the Father; *Affidavit to use the Surname of the Father shall be executed by: •If the ILLEGITIMATE CHILD is 0 – 6 y/o – The Mother shall execute the Affidavit to use the surname of the father: •If the ILLEGITIMATE CHILD is 7 – 17 y/o – The ILLIGITIMATE CHILD shall execute the Affidavit to use the surname of the father BUT with attestation of the mother: •If the ILLEGITIMATE CHILD is 18 – up y/o – the ILLIGITTIMATE CHILD himself shall execute the Affidavit to Use the Surname of the Father. 3. Certificate of Registration; 4. Joint-Affidavit of two disinterested person, if not registered thirty (30) days after birth; 5. Negative Certificate of Live Birth, if delayed registration; 6. CEDULA.

100.00 for Oath fee for affidavits;

100.00 for

Certificate of Registration.






the authenticity of the documents submitted; B. Advise client to pay the corresponding fees at the Municipal Treasury Office. C. Evaluate the

documents presented and check the completeness of the requirement. May Prepare AUSF/AAP in cases no affidavit presented


Nora E. Abunales

OIC-MCR


Office



4 Wait for the processing of the document.

Register the Legal Instrument Make endorsement to PSA Central Office for the appropriate annotation Make the necessary annotation on the registry document Issue the clients copy of the annotated Document LCRO level Record the document and receipt;


END OF TRANSACTION

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L. Type of Frontline Service: Endorsement of Registry Records to the Civil

Registrar General, OCRG-PSA





STEP

ACTIVITY

OF CLIENT

SERVICE

PROVIDER ACTIVITY

DURATION

REQUIRED

DOCUMENTS

FEES

RESPONSIBLE

PERSON/S

1


request

A. Receive the

request and Interview the client/requester; B. Inform the client of

the requirements.

5 minutes 1. Negative Certification – PSA Copy

100.00 for endorsement fee






the authenticity of the documents submitted; B. Advise client to pay the corresponding fees at the Municipal Treasury Office.



Office



4 Submit the Official receipt

A. Prepare the documents for endorsement; B. Present the

document to the MCR for review and signature; C. Advise client for

shipping the document to PSA-Tacloban


Nora E. Abunales

OIC-MCR

END OF TRANSACTION