Office of the Western Cape Police Ombudsman€¦ · C P O 10 A R 201516 PART A: GENERAL INFORMATION 4.4 Summary The officeof the Western Cape Police Ombudsman (WCPO) is nestled at

Western Cape Police Ombudsman Annual Report 2015-161

Office of the Western Cape

Police Ombudsman

Annual Report2015-16

Office of the Western Cape

Police Ombudsman

Annual Report2015-16


CONTENTSPART A: GENERAL INFORMATION ……………………………………………….............……….……… 31. General Information ………………….........................……………….......................………………………….……..... 52. List of Abbreviations ……………………………………………………….…................................………………….……… 63. Foreword by Ombudsman …………………………………………….…..........................……………………………….. 74. Strategic Overview ………………………………………………………….….............................……………………………. 9

4.1 Vision …………………………………………………………………….........................……………………………….. 94.2 Mission …………………………………………………………………........................………………………………… 94.3 Values ……………………………………………………………………….........................……………………………. 94.4 Summary ……………………………………………………………………............................…………………….. 10

5. Legislative and other Mandates ………………………………………………….........................……………………… 126. The Complaint Resolution Process ……………………………………………………………..........................…….. 147. Organisational Structure ……………………………………………………………………………........................……… 18

PART B: PERFORMANCE INFORMATION ……………………………………….........…..………….. 211. Overview of WCPO Performance ………………..……………………………………………….............................… 23

1.1 Service Delivery Environment ………………………………………………………………...............……….. 231.2 Formation of Task Team ……………………………………………………………………….......................… 261.3 Best Practice Benchmarking ……………………………………………………………....................…..…… 26

2. Marketing ............................................................................................................................................... 272.1 Community Safety Improvement Partnerships (CSIP) ......................................................... 282.2 Policing Needs and Priorities (PNP) ....................................................................................... 282.3 Court Visits ................................................................................................................................ 30

3. Strategic Outcome Oriented Goals ………………………………………………………......................………….….. 323.1 Goals …………………………………………………………………………………………............................….…… 323.2 Indicators …………………………………………………………………………………..........................…………. 33

3.2.1 Number of Cases ……………………………………………………………...............………….……… 373.2.2 Number of Priority Cases …………………………………………………............………….………. 373.2.3 Number of Incident Reports Received …………………….......……………………….……….. 37

4. Targets .................................................................................................................................................... 38

PART C: COMPLAINTS AND STATISCTICS ………………………….......………………….…………. 391. Complaints Received …………………….……………………………………….................................……….………….. 412. Categories ………………………..…………………………………………………………...................................………….. 413. Complaints Received ………………………………………………………………………………..................................… 42

3.1 Total Number of Complaints Received as at March 2016 …………………………..................…. 423.2 Nature of Complaints Received .............................................................................................. 44 3.2.1 Overview per Quater .................................................................................................. 44 3.2.2 Detailsed Anlysis ......................................................................................................... 453.3 Complaints per Month ……….................................................................................................... 46 3.3.1 Overview per Quater .................................................................................................. 46 3.3.2 Detailsed Anlysis ......................................................................................................... 47


PART D: HIGHLIGHTS ………….…………………………………………….................…………………… 491. SwearinginofStaffMembers…………………………………………………….................................……………….512. International Ombudsman Institute ……………………………………………...........................…………………. 523. Employee Wellness…………………………………………………………………………..................................………… 524. Corporate and Social Responsibility……………………………………………………...................................……. 535. Heritage Day: Celebrate South African Cultural Diversity ................................................................. 536. Braille Brochure ..................................................................................................................................... 54

PART E: FINANCIAL INFORMATION……………………….……………………………………………… 55

PART F: CONCLUSION…………………………….……………………………………………………......…. 59


PART A: GENERAL

INFORMATION


PART A: GENERAL INFORMATION

1. GENERAL INFORMATION

Advocate Vusi PikoliWestern Cape Police Ombudsman80 Burg StreetCape Town, 8000South AfricaTel: +27 21 483 0669Fax: +27 21 483 0660E-mail: [email protected]

Ms Nadia Arabi HeadofOffice:WesternCapePoliceOmbudsman80 Burg Street, Cape Town, 8000Tel: +27 21 483 0669Fax: +27 21 483 0660E-mail: [email protected]

Ms Deidre FosterDeputy Director: Communication80 Burg Street, Cape Town, 8000Tel: +27 21 483 8588Fax: +27 21 483 0660E-mail: [email protected]

Website address: www.westerncape.gov.za/police-ombudsman



2. LIST OF ABBREVIATIONS

CeI Centre for e-InnovationCPFs Community Police ForumsCSFs Community Safety Forums CSIP Community Safety Improvement PartnershipDOCS Department of Community SafetyDVA Domestic Violence ActHOD Head of DepartmentIOI International Ombudsman InstituteIPID Independent Police Investigation DirectorateMEC Member of the Executive CommitteeNPA National Prosecuting Authority NGOs Non-governmental OrganisationsNHWs Neighbourhood WatchesOD Organisational DevelopmentPNPs Policing Needs and PrioritiesPPP Promote Professional PolicingSAPS South African Police ServiceWCCSA Western Cape Community Safety ActWCG Western Cape GovernmentWCPO Western Cape Police Ombudsman



3. FOREWORD BY OMBUDSMAN

ItgivesmegreatpleasuretopresentthefirsteverAnnualReportonthe work of the Western Cape Police Ombudsman. This is new ground that has not yet been ventured upon.

IamhappywiththerelationshipwhichthisofficehasforgedwiththeSouth African Police Service in the Western Cape, as this bodes well for the future. My hope is that this this relationship will grow from strength to strength. For this I would like to acknowledge the retired Lieutenant General Lamoer, General Patekile, who acted for some time, and the current Provincial Commissioner, Lieutenant General Jula. We have also sought to intensify and solidify our relationship with the Community Policing Forums.

I would like to highlight two areas of concern: 1) The Domestic Violence Act

The compliance with and implementation of the Domestic Violence Act by SAPS needs more effortandattentionappliedtoit.TheknowledgeandunderstandingofthisactbySAPSofficialsof the Act is critical. The Act deals with the most vulnerable of our society and there can be no excuse for an apathetic approach to the problem.

2) Pauper BurialsThe process that SAPS currently follows which leads to pauper burials is an area that needs urgent attention by SAPS. This causes emotional stress and mental anguish for the families concerned.

AyearintheOfficeoftheWesternCapePoliceOmbudsmanfeelslikealifetimeintheserviceofourpeople.We exist to serve both the people and the police. We have a legal obligation to investigate complaints frommembersofthepublicrelatingtopoliceinefficiencyorabreakdowninrelationsbetweenthepoliceand any community. We do this in an independent manner and an impartial fashion.

It is through professional policing that the police can achievemaximum efficiency. A by-product ofefficiencyisastrongandhealthyrelationshipbetweenthepoliceandthecommunitiestheyserve.Ourgoalistobuildandenhancepublicconfidenceinpoliceservicestherebyfosteringarelationshipoftrustand mutual respect between the police and the communities.

People have a right to live in conditions of peace and safety where they stay, where they work and where they go for leisure. The police have a duty to protect and secure the public and their property and to uphold and enforce the law. This can only be achieved if there is a solid partnership between police and communities.Thisiswhatthisofficeseekstoachieve.Thebusinessofcrimeiseverybody’sbusiness,letusallcontributetothefightagainstcrimeandcreatestrongerandsafercommunities.



I would also like to take this opportunity to thank the Minister of Community Safety in the Western Cape, MinisterDanPlato,aswellastheHeadofDepartmentforCommunitySafetyfortheireffortstoensurethatstrategiclinksbetweenourofficesexist.

Moreso, Iwould liketothankthestaffof theWesternCapePoliceOmbudsmanforthepassionandcommitment with which their duties are carried out on a daily basis.

SIGNATURE OF OMBUDSMAN

Western Cape Police Ombudsman

Date:



4. STRATEGIC OVERVIEW

4.1 Our MissionWe seek to enhance the efficiency of the Police Services and improve relationsbetween thepolice and communities by:• investigatingcomplaintsofpoliceinefficiency;and/or• investigating a breakdown of relations between the police and the community.

4.2 Our Vision A society where there is mutual respect and trust between citizens and the police.

4.3 Our Values

INTEGRITY

TRUST

ACCOUNTABILITY

FAIRNESS

QUALITY

DEDICATION

RESPECT

PARTNERSHIPS



4.4 Summary

TheofficeoftheWesternCapePoliceOmbudsman(WCPO)isnestledatthebaseofTableMountainintheheartofthecitycenter,centrallylocatedwherecitizenshavenoproblemaccessingthisoffice.

TheWesternCapePoliceOmbudsmanproudlyboaststhestatusofbeingthefirstofficeofitskindinSouthAfrica and as such is dedicated to delivering a service which promotes transparency, responsiveness and accountability within the South African Police Service (SAPS).

TheWCPO’svisionseekstobuildasocietywherethereismutualtrustandrespectbetweencitizensandthepolice.DespitethemandateextendingonlytotheWesternCape,thehopeisthat,intime,officessuch as this will open across the country. This will have far reaching consequences for the future of policing in this country.

TheWCPO’smissionistoenhancetheeffectivenessandefficiencyofthepoliceandtoimproverelationsbetweenthepoliceandcommunities.Thisisdonebyinvestigatingcomplaintsofinefficiencyand/orabreakdown of relations between the police service and the communities they serve. This aims to enhance thepublic’sconfidenceintheservicesprovidedbySAPS.

On 5 April 2013, the Western Cape Community Safety Act of 2013 was enacted, and inter alia provided fortheestablishmentoftheOfficeintermsofSection10oftheAct.TheOmbudsman,AdvocateVusiPikoli,wasappointedbythePremierwitheffect1December2014intermsofSection11oftheAct.HisappointmentmarkedtheestablishmentoftheOfficeoftheWesternCapePoliceOmbudsman(WCPO).This is the date from which the WCPO commenced receiving complaints.

Section 15 of the Act is clear in respect of the mandate of the WCPO. The Ombudsman must:• receiveandmayinvestigatecomplaintssubmittedintermsofsection16,regardinginefficiencyof

thepoliceorabreakdowninrelationsbetweenthepoliceandanycommunity;and• perform the other functions assigned to him or her under this Act.

Since the establishment of the Office, Advocate Pikoli and his team have made strides in creatingsustainable partnerships with stakeholders, such as the National Prosecuting Authority, Public Protector, the Human Rights Commission, the Department of Justice and Constitutional Development, the Independent Police Investigative Directorate, the Military Ombudsman, the Ombudsman for the Hawks, the City Ombudsman, Provincial and National SAPS, the Inspecting Judge at Correctional Services, the Department of Health and the Department of Social Development, to name a few. The importance of stakeholder relations will be elaborated upon later in the report.

To ensure that communities understand the mandate of the Office, the Office has embarked oncommunity engagements atmagistrate courts andmalls in themetro. As the Office expands, thisoutreach will extend to outlying rural areas of the Western Cape.

Thepurposeofcommunityengagementistodisseminateinformationaboutthemandateofthisoffice.FutureengagementswillseetheOfficeinteractingwithall16SAPSclustersand150SAPSstationsthroughthemonthlyCommunityPoliceForum (CPF)clustermeetings.During this reportingperiod theOffice



has visited various communities across the Western Cape. This has assisted in creating awareness, and affordingcommunitiesanopportunitytounderstandtheroleandfunctionoftheOffice.TheOfficewillcontinue to stand tall in its mandate to serve the people of the Western Cape impartially, without fear, favour, bias or prejudice, and in accordance with the South African Constitution. In the ensuing months theOfficewillcontinuetoworktowardsensuringprofessionalpolicingintheWesternCape.

We have adopted a pro-active approach that seeks to look at ways and means of enhancing policy efficiencyandseeks toavoidabreakdownof relationsbetweenSAPSandcommunities. This canbeachievedifthisofficepromotesandfostersgoodrelationshipsbetweenSAPSandcommunities.This,inturn,willbedonebyworkingmorecloselywithcommunitypolicingforumsandintegratingtheCPF’sasthefirststeptowardsresolvingdisputesandcomplaints.

We see our function as identifying inherent and systemic weaknesses with SAPS and propose sustainable solutions to those weaknesses. We do not rely on adhoc solutions which would later lead to a recurrence of the problems.

Over the course of the review period, the WCPO has made strides in its interaction with SAPS. The successful promulgation of the regulations, paved the way for SAPS to work with the WCPO to ensure that a working agreement in the form of a provincial instruction exists for future engagements. An agreement of this nature will go a long way towards ensuring that the WCPO makes a positive contribution to policing in the Province. This report aims to provide the reader with a situational analysis of the work and state oftheOfficeoftheWesternCapePoliceOmbudsman.ThisisthefirstAnnualReportproducedbytheWCPO and as such spans from 1 January 2015- 31 March 2016. Future reports will be compiled annually tocoverthespanoftheprecedingfinancialyear.

The Western Cape Police OmbudsmanAdvocate Vusi Pikoli

Date:



5. LEGISLATIVE AND OTHER MANDATES

Constitutional mandates

Section 206, Constitution of South Africa Act 108, of 1996Subsection (1) states: “A member of the Cabinet must be responsible for policing and must determine national policy after consulting the provincial governments and taking into account the policing needs and priorities of the provinces as determined by the provincial executives”.

Subsection (3) provides that: Each province is entitled:• tomonitorpoliceconduct;• tooverseetheeffectivenessandefficiencyofthepoliceservice,includingreceivingreportonpolice;• topromotegoodrelationsbetweenthepoliceandthecommunity;• toassesstheeffectivenessofvisiblepolicing;and• to liaise with the Cabinet member responsible for policing with respect to crime and policing in the

province.

Subsection (5): “In order to perform the functions set out in subsection (3) a province: • may investigate,orappointacommissionof inquiry into,anycomplaintsofpolice inefficiencyor

breakdowninrelationsbetweenthepoliceandanycommunity;and• must make recommendations to the Cabinet member responsible for policing.”

Constitution of the Western Cape Act 1 of 1998, Section 66 Policing functions of Western Cape Government66. (1) The WCG is entitled to:• monitorpoliceconduct;• assesstheeffectivenessofvisiblepolicing;• overseetheeffectivenessandefficiencyofthepoliceservice,includingreceivingreportsonthepolice

service;• promotegoodrelationsbetweenthepoliceandthecommunity;and• liaise with the national Cabinet member responsible for policing with respect to crime and policing

in the Western Cape.

66. (2) In order to perform the functions set out in subsection (1), the Western Cape Government:• mayinvestigate,orappointacommissionofinquiryinto,anycomplaintsofpoliceinefficiencyora

breakdowninrelationsbetweenthepoliceandanycommunity;and• must make recommendations to the national Cabinet member responsible for policing.

Western Cape Community Safety Act, 3 of 2013The Western Cape Community Safety Act provides for the carrying out and the regulation of the functions of the Province and the Department of Community Safety under Chapter 11 of the Constitution of the Republic of South Africa, 1996 and Chapter 8 of the Constitution of the Western Cape, 1997, to provide for the support of and co-operation with the Civilian Secretariat and the Provincial Secretariat establishment in terms of the Police Act.



The WCPO has the authority to investigate complaints relating to allegations of service delivery inefficiencies.

LEGISLATIVE ACT

Constitution of the Republic of South Africa, 1996 (Act 108 of 1996)

Constitution of the Western Cape, 1998 (Act 1 of 1998)

Control of Access to Public Premises and Vehicle Act, 1985 (Act 53 of 1985)

Civilian Secretariat for Police Service Act, 2011 (Act 2 of2011)

Criminal Procedure Act, 1977 (Act 51 of 1977)

Municipal Financial Management Act, 2003 (Act 56 of 2003)

Occupational Health and Safety Act, 1996 (Act 85 of 1993)

Preferential Procurement Policy Framework Act, 2000 (Act 5 of 2000)

Private Security Industry Regulations Act, 2001 (Act 56 of 2001)

Promotion of Access to Information Act, 2000 (Act 2 of 2000)

Promotion of Administrative Justice Act, 2000 (Act 3 of 2000)

Protected Disclosures Act, 2000 (Act 26 of 2000)

Protection of Information Act, 1982 (Act 84 of 1982)

Public Finance Management Act, 1999 (Act 1 of 1999)

Public Service Act, 1994 (Act 103 of 1994)

South African Police Service Act, 1995 (Act 68 of 1995)

South African Police Service Amendment Act, 1998 (Act 83 of 1998)

The Annual Division of Revenue Act, 2009 (Act 12 of 2009)



6. THE COMPLAINT RESOLUTION PROCESS:

WhentheWCPOreceivesacomplaint,afirstlevelassessmentisconducted.ShoulditbefoundthatthecomplaintfallswithinthemandateoftheOffice,anInvestigatingOfficer(IO)isassigned.Servicedeliverycomplaints received are categorised inter alia as follows:

Poor communication• Supplyingincorrectinformation;• Lackoftelephoneetiquette;• Failuretoprovidefeedback;and• Language barriers.

Poor investigation• Failuretoobtainstatements;• Failuretoattendtoacrimescene;• Poorcrimescenemanagement;• Failuretoarrestsuspects;• Failuretofollow-uponinformation;• Failuretosubmitdocketstocourt;• Failuretosubpoenawitness(es)/summonsuspect(s)forcourt;• Failuretocompileidentikits;• Failuretosendexhibitsforanalysis;• Failuretouseinvestigationaids/experts;and• Failure to properly register a missing criminal case docket.

Poor response• Failuretofollow-uponorrespondtoinformation;• UnnecessarydelaysinassistingclientsattheCommunityServiceCentre(CSC);• Failuretoanswertelephone;• Failuretoattendtoacomplaint;• Lackofpolicevisibility;• Unnecessarydelaysinattendingtovictims/complainants;and• Improper crowd management.

Abuse of power• Makinganunlawfularrest;and• Threatening or intimidating a member of the public.

The Western Cape Community Safety Act (WCCSA) has conferred the following powers on the WCPO:General:• TheWCPOmayinstituteaninvestigationintoallegedpoliceinefficiencyand/orabreakdownin

relations between the police and any community, if the complaint is not manifestly frivolous or vexatious;



• The WCPO must conduct an investigation relating to a complaint lodged by a member of the ProvincialParliamentintoallegedpoliceinefficiencyand/orabreakdowninrelationsbetweenthepoliceandanycommunity,whichisnotmanifestlyfrivolousorvexatious;

• The WCPO may request written representations from any person regarding investigations being conductedviaaNoticeintheProvincialGazette;

• The WCPO may refer a complaint to another competent authority, if the complaint can be more appropriatelydealtwithbythatauthority;and

• If the WCPO is of the opinion that a complaint is of a serious nature or that it may more appropriately be dealt with by a Commission of Inquiry, the Ombudsman may recommend to the Premier that a Commission of Inquiry to be held to look into the complaint.

InvestigativepowersoftheOmbudsmanandthedesignatedInvestigatingOfficersareasfollows:• Gain reasonable access to any building, premises, vehicle, property, information or document

underthecontroloftheOrganofStateconcerned;• Directanypersontosubmitanaffidavit,oraffirmeddeclarationortoappearbeforehim,orto

giveevidence,or toproduceanydocumentationthat is inaperson’spossessionorunderhiscontrol,andmayquestionthatperson;and

• Request an explanation from any person whom he or she reasonably suspects of having information which has a bearing on the matter being investigated or to be investigated.

Itisanoffenceforanypersonwho:• without just cause, refuses or fails to comply with a direction or request by the Ombudsman, or

refuses to answer any question put to him or her, or gives to such question an answer which to hisorherknowledgeisfalse;or

• hindersorobstructstheOmbudsmanoraninvestigatingofficerintheexerciseorperformanceof his or her powers or functions in terms of the Act.

SuchpersonisguiltyofanoffenceintermsoftheActandliableonconvictiontoafineorimprisonmentnot exceeding three years or both.

A complaint is concluded by the Ombudsman under the following circumstances:

• Before or after conclusion of an investigation where the complaint is rejected due to the fact that itdoesnotfallwithintheambitoftheActorifitisfrivolousorvexatious;

• Ifthecomplaintisresolvedbymeansofagreement,negotiationorconciliation;• Afterconclusionofaninvestigationwhereitisfoundthatthereispoliceinefficiencyorabreakdown

in relations, but it could not be resolved. The Ombudsman must submit a recommendation on theinvestigationandhisorherfindingstotheProvincialMinisterandinformthecomplainantthat he or she has done so.

• Therewaspolice inefficiencyorabreakdown in relationsand if thesaidpolice inefficiencyorbreakdowninrelationsisremedied;

• There was police inefficiency or a breakdown in relations and the said police inefficiency orbreakdown in relations has been reported to the Provincial Commissioner of SAPS or the Executive HeadoftheMunicipalPoliceServiceconcernedtodealwiththematterfurther;



• IfacomplaintiswithdrawnbythecomplainantandtheOmbudsmanissatisfiedthattherearenocompellingreasonstoproceedwiththeinvestigation;or

• If a complainant, despite a request, does not provide further information that is within his or her knowledgeandwhichisrequiredtofinalisetheinvestigationofthecomplaint.

Outcomes

Substantiated(Inefficiencies)

Unsubstantiated WithdrawnLack of

Information from Client

Send Report to MEC/PC

Notify Complainant

X

X

X

Case Closed

Yes

Represents a complaint received

No

Remedy?

EXPECTED OUTCOMES



CitizensareencouragedtolodgecomplaintswiththeOffice,byfax,e-mail,telephone,andinpersonatouroffices.Futureenhancementstothewebsitewillensurethatcitizensmaylodgecomplaintsonline.

If the Ombudsman decides not to initiate an investigation, the Ombudsman must inform the complainant of his or her decision and the reasons thereof.

Furthermore, upon completion of an investigation and if the matter could not be resolved, the Ombudsman mustsubmitarecommendationontheinvestigationandhisorherfindingstotheProvincialMinisterforCommunity Safety, and inform the complainant that he or she has done so.

Thereafter, the Provincial Minister must make a recommendation to the Minister of SAPS on the investigated complaint that could not be resolved by the Ombudsman, and must inform the complainant of his or her recommendation made to SAPS.

In order to avoid unnecessary duplication, the Ombudsman must co-ordinate his or her functions and activities with other authorities that have jurisdiction in respect of the investigation of complaints against the police. Hence, continued stakeholder interaction is imperative.In terms of the Act:

• TheWCPOmustreportannually,inwritingwithin30daysoftheendofeachfinancialyear,totheProvincial Minister of Community Safety on the activities of the Ombudsman during the previous financialyearincluding:• thenumberofcomplaintsinvestigated;• thenumberofcomplaintsdeterminedtobemanifestlyfrivolousorvexatiousunderSection17(1);• theoutcomeofinvestigationsintothecomplaints;and• the recommendations regarding the investigated complaints.

• The Ombudsman must report to the Provincial Minister on his or her activities in terms of this Act as and when requested to do so by the Provincial Minister.

• The Provincial Minister must table the report to the Provincial Parliament within 30 days of receiving the report.

Thefinancialyearcoverstheperiodof1Apriluntil31Marchthefollowingyear.



7 ORGANISATIONAL STRUCTURE

Asmentioned,AdvocateVusiPikoliwasappointedastheOmbudsmanwitheffect1December2014andthetablebelowindicatestheassumptionofdutyoftheofficialswhowereontheestablishment,duringthe review period.

Elmarechia Kennedy September2014–Nooffice

Jerome Norris October2014–Nooffice

Nontombi Hlongwane October2014–Nooffice

Geraldine Isaacs December2014–OfficeEstablished

Nadia Arabi January2015–OfficeEstablished

Linda Malindi (Intern) April2015–OfficeEstablished

Raylene Jonkers (Intern) April2015–OfficeEstablished

Carol Adonis May2015–OfficeEstablished

Deidre Foster June2015–OfficeEstablished

Zwelenkosi Matwa December2015–OfficeEstablished

Abigail Lewis January2016–OfficeEstablished

Veryearlyinitsexistence,theOfficeidentifiedtheneedformoreinvestigatingofficers,andrequestedthat an Organisational Development (OD) study be conducted for the purpose of creating more posts. ThisprocessisdependentontheDepartmentofthePremier’sPeopleManagementcomponentandisstillon-going.TheOfficeenvisagesthatthesuccessfulODprocesswill,asastart,resultintheapprovaloftwoadditionalInvestigatingOfficerposts(SalaryLevel8),andonePersonalAssistant(SalaryLevel7).



Duringthereviewperiod,theOfficesuccessfullyobtainedapprovalfortheappointmentofthreelegalinterns.Theinternswerescheduledtoassumedutyby1October2015,however,duetolimitedofficespace, the internscouldnotbeappointed. TheWCPOis intheprocessofacquiringadditionalofficespace in the same building, however, renovations are currently underway, and it is envisaged these will be concluded by June 2016. This move will mark the assumption of duty of the three new graduate law interns. All staff members of the WCPO have completed the vetting forms in accordance with the securitystandards of the Western Cape Provincial Government.


PART B: PERFORMANCE INFORMATION



1. OVERVIEW OF WCPO PERFORMANCE

1.1 Service Delivery Environment

As mentioned earlier, stakeholder relations, such as those listed above, are essential in the enhancement of professional policing, as SAPS is but one entity within the greater Criminal Justice Value Chain. Therefore, a symbiotic and complementary relationship is essential amongst these various role players inorderforthevisionasoutlinedintheConstitution,tobeputintoeffect.

TheCriminalJusticeValueChainismadeupofaseriesoflinks.Differententitiesareco-dependentandwitheachstepof the justicesystemeachentitymayonly functionwith theassistanceorfinalisationof another entity’s work. Serving justice calls for a co-dependent, symbiotic and interdependentmethodology and approach, and SAPS cannot do the work in isolation. Herein lies the importance of stakeholder engagements and the inherent need to have all links in the Criminal Justice Value Chain serve the Western Cape in unison.

Below is a graphic representation of the Criminal Justice Value Chain.

Crimecommitted

SAPS notified

Investigation

Trial

Prosecution

Arrest

Incarceration

Verdict:Guilty/

Acquittal

Sentence served Intergration

into society

Towards a safer South

Africa



The reality is that the possibility exists that things may go wrong with any one of the above links within the chain. Of greater concern is that when things go wrong within the Justice System, it has grave life changing consequences for those involved.

Sinceitsestablishment,theOfficehasreceivedcomplaintsrangingfromwrongfularrest,towitnessesnotbeingquestionedorsubpoenaed.ComplainantshavecometotheOfficewithheartwrenchingstoriesof how SAPS failed to answer the phone in a crisis situation, or worse still, sent victims back to their life-threateningcircumstancesassomeofficersfailtograspthefundamentalsoftheDomesticViolenceAct.As theOffice continues to grow, the approachwill remain in the spirit of working together with allrole players in the Criminal Justice Value Chain, to ensure that all stakeholders remain responsive to communities.

Due to the complex nature of the issues at hand, much deliberation, mediation, and interaction has taken place with various stakeholders. The meetings have taken the shape of meet and greet sessions, and these essential engagements have led to stakeholders linking their work, thereby breaking down silos. One such example is that of the Forensic Pathology Services at the Department of Health that experienced difficulties,andwiththesupportofthisoffice,nowattendthequarterlyProvincialEfficiencyEnhancementCommittee meetings, convened by the Judge President. These meetings take place at the Western Cape High Court where issues are raised and problems resolved. These strategic engagements have also created opportunities for referrals to and from the WCPO.

Furthermore theOfficehasengagedwith the IndependentPolice InvestigativeDirectorate (IPID)andsuccessfullymanaged to fosteranon-goingpartnershipbetween the respectiveoffices. TheHumanRights Commission has also forwarded a report to the WCPO which has proven to be useful.



The list below provides an overview of the strategic partnerships being forged between the WCPO and other state and private entities for meet and greet sessions which took place from January 2015 to March 2016:

IPID: • National Head• Provincial Head

Department of Justice and Constitutional Development

Director of Public Prosecutions Office of the Public Protector:• National Head• Acting Provincial Head• Provincial Head

SAPS Management:• National Police Commissioner• Provincial Police Commissioner• Acting Provincial Commissioner• Provincial Senior Management

SA Human Rights Commission

Provincial Law Enforcement Agencies:• Chief of Metro Police• ChiefofTraffic• Chief of Law Enforcement

Judiciary: • Judge President of the Western Cape High Court• Regional Court President• Chief Magistrate: Wynberg, Mitchells Plain and

Cape Town• Senior Magistrate: Bellville and Khayelitsha

City Ombudsman Inspecting Judge for Correctional Services

Ombudsman for the Hawks Open Democracy Advice Centre

Department of Social Development Forensic Pathology Service (Department of Health)

Standing Committee Chairperson Standing Committee on Safety & Security

Military Ombudsman

Business Against Crime City Centre Improvement District (CCID)

Provincial Contact Centre Social Justice Coalition

Inguqu Youth Crime Prevention Week (Khayelitsha)

Department of Correctional Services: • Regional Commissioner

Provincial Independent Electoral Commission



TheOfficeholdsregularmeetingswiththeHODforCommunitySafety,MrGideonMorris,toensurethatmatters of a strategic and operational nature are raised and addressed to ensure synergy and strategic alignment.

1.2 Formation of a task team with SAPS, the NPA and the WCPO office:

On 1 September 2015 Advocate Pikoli initiated the establishment of a task team comprised of selected members fromSAPS, theNPAand theWCPOoffice. This teammeetsonanadhocbasis todiscusssystemicproblemswithinSAPSandtheNPAasidentifiedbytheWCPOduringitsinvestigations.

This concept was positively received by the Provincial Head of the NPA, as well as the Acting Provincial Commissioner for SAPS and has been endorsed by the Provincial Commissioner, Lieutenant General Jula.

1.3 Best Practice Benchmarking visits:

On 17 September 2015 Advocate Pikoli addressed the delegates from KZN on the mandate of the WCPO and its origins. In addition, on 18 September 2015 the delegation attended the Wynberg Cluster PNP wheretheirProvincialHeadwasintroducedtoAdvocatePikoli.ThedelegationfromKZNalsobenefitedfrom the presentation made on the mandate of the Police Ombudsman. In addition to the discussions tabled above, theOffice has had the opportunity to share itsmandate andwork,with a delegationfrom the Gauteng Ministry for Community Safety, led by the MEC for Community Safety as well as the Mpumalanga delegation.

Beingthefirstofficeofitskindinthecountry,thedelegationwasintriguedbythescopeoftheOmbudsmanofficeaswellasthedifferencebetweenitsmandateincomparisontothatoftheCivilianSecretariat.



2. MARKETING INITIATIVES

TheprocessofmarketingtheOfficehasseenamulti-prongedapproachduetotheuniquenessoftheOfficeinthatitisthefirstofitskindinthecountry.

TheOfficesuccessfully launchedaradiocampaigninFebruary2015. TheradiocampaignwasaimedatinformingcommunitiesabouttheworkandmandateoftheOfficeandtoprovideinformationtotheCitizens of the Western Cape in terms of the work of the WCPO. The radio campaign was aired on major radiostationsintheWesternCape,andwasproducedbythecurrentadvertisingagencies;TheMedia-shopaswellasYnR(YoungandRubicam).Thecampaignwasre-flightedinJanuary2016forthedurationof an eight-week period.

In support of the radio campaign, a pre-recorded interview was conducted at the Fine Music Radio station, and aired during the month of February 2016. This recording was aired on the following radio stations:

Radio Atlantis

Bush Radio

Radio CCFM

Radio Eden

Fine Music Radio

Gamkaland

Heartbeat FM

Radio KC

Knysna FM

Radio Namakwaland

Radio Overberg

Radio 786

Valley FM

Voice of the Cape

Radio West Coast

Radio Zibonele



2.1 Community Safety Improvement Partnerships (CSIP):

EarlyinitsexistencetheOfficewasapproachedbytheDepartmentofCommunitySafetytoformpartof their Community Safety Improvement Partnership (CSIP) project. The project serves as the primary safety campaign for the Department of Community Safety and is the sum total of all projects linked to the Department.TheOfficewelcomedtheopportunitytopartner,andthroughit,prioritisedthePaarlareaforthe2015/2016financialyear.InsupportoftheCSIP,theOfficehostedaninformationtableatthePaarlMall,andalsovisitedthePaarlMagistrate’sCourt.TheOfficeintendstovisitthePaarlareainthefourthquarterofthe2016/2017financialyeartoconcludeitscontributiontotheCSIPproject.

2.2 Policing Needs and Priorities

TheDepartmentofCommunitySafetyinvitedtheOfficetoattendthePolicingNeedsandPriorities(PNP)meetings. Theinvitationwaswarmlywelcomedasthesemeetingsofferaface-to-faceopportunitytoengagewiththecommunityandencouragecitizenstomakeuseoftheserviceswhichtheOfficerenders.AdvocatePikoliandateamofofficialsattendedthebelowlistedPNPmeetings:

Cluster Date Venue Venue

Paarl/StellenboschCluster 22-23 May 2015 Mbekweni Thusong Centre

Hermanus/CaledonCluster 05-06 June 2015 Caledon Town Hall

Worcester Cluster 19-20 June 2015 Robertson Town Hall

Vredenburg Cluster 26-27 June 2015 HopefieldThusongCentre

Beaufort West Cluster 17-18 July 2015 Rustdene Community Hall

Khayelitsha Cluster 14-15 August 2015 Andile Msizi Recreational Centre

Mitchells Plain Cluster 27-28 August 2015 Eastridge Community Hall

Cape Town Cluster 11-12 September 2015 Maitland Town Hall

Wynberg Cluster 18-19 September 2015 Ocean View Civic Centre

Delft/KuilsriverCluster 2-3 October 2015 Mfuleni Civic Centre

Nyanga/BishopLavisCluster 9-10 October 2015 Adriaanse Civic Centre

Milnerton Cluster 16-17 October 2015 Darling Community Hall

Bellville/KraaifonteinCluster 6-7 November 2015 Bellville South Banquet Hall

Vredendal Cluster 20-21 November 2015 Vredendal Community Hall



The WCPO also joined the Department of Community Safety and co-hosted a 30-minute talk show on BushRadio,toexplaintheworkoftheOfficetotheBushRadiotargetaudience.Therecordingwasliveto Bush Radio listeners and a recorded version of this interview was broadcast on other radio stations.

TheOfficemarketeditsservicestotheWesternCapeGovernment,bybeingfeaturedintheSeptember2015 Edition of the “Better Together” magazine. The Magazine has a circulation of 10 000 copies, which isdistributedtoallgovernmentinstitutionsinthemetroregion.TheOfficewasfeaturedinthe6thand7th edition of the “Your Wellness Matters” tabloid newspaper. The features were free of charge and a doublepagespreadwasallocatedtotheOffice.Thistabloidisavailableinthethreeofficiallanguagesofthe Western Cape.

The Ombudsman was invited to join the National Minister of Safety and Security, the Deputy Minister of Safety and Security and the Acting National Commissioner of Police together with the Provincial Commissioner of police in their community outreach event which took place in Lavender during March 2016.

Adv. Pikoli addressing stakeholders at the Roberson PNP meeting 19 June 2015.



The table below contains the communication interventions which have been conducted to date, to create awareness among the Western Cape citizens.

Method Medium Cost Information

Advertising Campaign

Radio R 1 400 000.00 Cape TalkKFMGood Hope FMUmhlobo WeneneCommunity Radio Stations

Press Releases Print media and radio

COE Press alerts have been limited to AdvocatePikoli’spublicinteractionatthePNP meetings.

External Signage A-frames R 3 000.00

Internal signage Frosted stickers Banners

R 2 000.00

Vehicle Branding Vinyl lettering on vehicles

R 2 000.00

Website COE Work on the website remains slow due to red tape challenges between the various departmental role players such as EG4C.

Twitter Social Media COE Uponfinalisationofthewebsite.

Brochures Information brochures for distribution at public engagements

R 50 000.00 On-going

2.3 Information desks hosted at the Magistrate’s Courts in the Western Cape

TomaketheWCPOmoreaccessibletocommunities, theOfficeembarkedoncourtvisits. TheOfficeaddressed a letter to the Regional Head of the Department of Justice requesting his support for WCPO stafftosetupinformationdesksatcourts.ThepurposeoftheseinformationdesksistoensurethattheOfficeismarketed,andtoprovideinformationtocommunitiesinrespectoftheOffice.ThedesksallowtheWCPOstaffwithafacetofaceopportunitytoanswerquestionsandtakecomplaintsfromthepublic.This initiative was positively welcomed by the Regional Head of the Department of Justice and ConstitutionalDevelopment,AdvocateMohamedandtheOfficevisitedthefollowingcourts.



Date Activity Venue

30 October 2015 Exhibition and information table Old Rembrandt Mall, Paarl.

4 December 2015 Exhibition and information table Bellville Magistrates Court

8 December 2015 Exhibition and information table 16Days(DOCS)Lentegeur,Mitchell’sPlain

18 December 2015 Exhibition and information table Simon’sTownMagistratesCourt

22 January 2016 Exhibition and information table Khayelitsha Magistrates Court

5 February 2016 Exhibition and information table Paarl Magistrates Court

19 February 2016 Exhibition and information table Somerset West Magistrates Court

This strategic partnership with the Department of Justice and Constitutional Development will continue withanew roundof court visitsbeingplanned in thenewfinancial year. TheOfficeenvisages fourmarketing and exhibition activities conducted per quarter as per our Annual Performance Plan (APP) targets.

TheOfficewasalsoinvitedbytheCityofCapeTowntotheirWorldConsumerRightsexpo,whereanexhibition table was set up on 16-17 March 2016.

The below grid indicates the exhibitions and court visits concluded thus far.



3. STRATEGIC OUTCOMES AND GOALS

When theofficeof theWesternCapePoliceOmbudsmanwas established, itwasmeant to functionaccording to a pre-determined set of goals and indicators. The below table speaks to the pre-determined goalsassetoutintheAnnualPerformancePlanof2015/2016bytheDepartmentofCommunitySafety.

3.1 Goals

Strategic outcome oriented goal titleTo contribute towards building good relations between the community and police

Short definitionTopromotecommunitytrustandconfidenceinthepolicethrough conducting impartial and objective investigations

Purpose/importanceToenhancethepublic’sconfidenceintheservicesprovided by SAPS

Source/collection of data Annual Report to the MEC

Method of calculation Count

Data limitations None

Type of strategic outcome oriented goal

Outcome

Calculation type Non-cumulative

Reporting cycle Five-yearly

New strategic oriented outcome goal Yes

Desired performance As per target

Strategic outcome oriented goal responsibility

TheOfficeoftheOmbudsman(Adv.VPikoli)

Key riskThenewlyestablishedofficeisrelativelyunknowntothepublic

Risk treatment measure Implementation of a marketing strategy



3.2 Indicators

Indicator title 1.NumberofcasesinvestigatedbytheOfficeoftheOmbudsman

Short definition Investigations complaints received from the public against the police

Purpose/importance Toincreasetheperformanceofthepolicethrougheffectiveoversight

Source/collection of data Database on investigations conducted


Data limitations None

Type of indicator Output

Calculation type Cumulative

Reporting cycle Quarterly

New indicator Yes


Indicator responsibility Sub-programme Manager: Ombudsman

Key risk Resistance from SAPS

Risk treatment measure Inter-governmental relations



Indicator title2.NumberofreportsoncasesinvestigatedbytheOfficeoftheOmbudsman

Short definition Toidentifyandreportonpoliceinefficienciesandmisconduct

Purpose/importance Improved policing will contribute to safer communities

Source/collection of data Reports on cases investigated


Data limitations Availability and access to information




New indicator Yes


Indicator responsibility Sub-programme Manager: Ombudsman

Key risk Possible ambiguous interpretation of guiding legislation and policies

Risk treatment measure Proclamation to the Western Cape Community Safety Act



Indicator title 3. Number of priority investigations conducted

Short definition To report on high priority police service delivery investigations

Purpose/importance Improved policing will contribute to increasing safety

Source/collection of data Report/Database


Data limitations Availability of and access to information



Reporting cycle Annually

New indicator No


Indicator responsibility Sub-programme manager: Ombudsman

Key riskPossible ambiguous interpretation of guiding legislation and policies that could prevent the Department from accessing information

Risk treatment measure Promulgation of the Western Cape Community Safety Act



Indicator title 4. Number of incident reports received via the Promote Professional Policing Programme

Short definition To ensure assessable avenues to lodge police service delivery complaints and compliments by the community

Purpose/importance To enable the public to complain if their rights are infringed or they receive poor service or compliment good service from the police

Source/collection of data Complaints data system


Data limitations Access to information kept by other institutions

Type of indicator Activity



New indicator No


Indicator responsibility Sub-programme manager: Ombudsman

Key risk Willingnessofthegeneralpublictoreportpoor/goodservicedelivery

Risk treatment measure Promoting the system



3.2.1 NumberofcasesinvestigatedbytheofficeoftheOmbudsman

TheproblemidentifiedattheoffsetwasthattheOfficecouldnotpre-emptanumberofcasesinvestigated per annum. Nor could it identify a number of priority investigations. There are a few reasons for this. Firstly, not all enquiries received are in need of an investigation. Secondly, whilst some cases may have a turnaround time of a matter of days, others may take months as officersembarkoninvestigatingtheintricaciesassociatedwithmorecomplexissues.WhilsttheOfficehassetitsowntargetoffinalisinginvestigationswithinthreemonths,thereareexceptionalcases,wherethistargetcannotbereached.SincetheOfficehadnopre-existingdatatouseasabenchmark,itwasdifficulttosetanumericgoal.

3.2.2 Number of priority investigations conducted

Since its inception theOfficehas stipulated that it doesnot dealwithpriority investigations,and that whilst complaints were received from the Minister of Community Safety, and via the Presidential Hotline, all cases received to date have received the same level of commitment and dedication regardless of the source of the complaint.

3.2.3 Number of incident reports received via the Promote Professional Policing (PPP) Programme:

TheOfficecannotaccountforcomplaintsreceivedfromthePPPprogramme,asthereisnowayof identifyingthatacomplaintreferredtotheofficeviatheDepartmentofCommunitySafety(DOCS) is, in fact, a complaint received from the PPP system. This goal has since been removed from future reporting templates.

TheOfficewasfurthermoreenvisagedtoformpartoftheDepartmentofCommunitySafety’sReward a Cop, Report a Cop initiative. However, to emphasise the WCPO mandate, its impartiality and independence,acleardistinctionwasmadebetween theDepartment’s initiativeand thework of the WCPO. Whilst the Department will receive and refer matters to the WCPO or SAPS, theWCPOhasthespecificmandatetoinvestigatecomplaintsinanimpartialandindependentmanner.



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PART C: COMPLAINTS

AND STATISTICS


PART C: COMPLAINTS AND STATISTICS

1. COMPLAINTS RECEIVED:

UponestablishmentoftheOffice,itwasimportanttocategorisethecomplaintsreceived,sothatcleardeviations and assessments could be made with the data received.

The total number of complaints received over the review period may be reviewed at a glance in the diagram below. The data is additionally tabulated in the grid.

2. CATEGORIES

Lack of communication - Category “A”

Poor communication - Category “B”

Poor investigation - Category “C”

Poor response - Category “D”

Unacceptable behaviour - Category “F”

General complaints - Category “G” (Poor Service Delivery)

Enquiries



Total Total5 82 71 13 26 34 71 18 51 118 122 22 42 47 12 81 111 28 12 34 31 52 71 61 11 5

14 44 11 64 11 16 21 12 31 52 3

14 78 65 13 12 203 11 14 11 14 44 11 72 25 4264123 71

Gugulethu

Grassy Park

Goodwood

George

Note: Unknown- refers to enquires where Police Station is not stated.

Malmesbury

Athlone

Beaufort West

Beaufort West: Nelspoort/Nieuveldt

Belhar

Bellville

Manenberg

Moorreesburg

Mitchells Plain

Milnerton

Bredarsdorp

Brackenfell

Bonnievale

Melkbosstrand

Mfuleni

Bellville South

Benoni - JHB

Mosselbay

Muizenberg

Traffic

Tableview

Strand

Stellenbosch

Steenberg

Somerset West

Prov. Head Office

Pinelands Flying Squad

Simonstown

Sea Point

SAPS Parliament Cape Town

Rondebosch

Ravensmead

Railway WC

Pacaltsdorp

Parow

Philippi

Radio Control

Paarl - East

Police Station Police StationLentegeur

Lingelethu-West

Macassar

Maitland

Napier

Nyanga

Ocean View

Oudtshoorn

Vredendal

Wellington

Woodstock

Worcester

Wynberg

Traffic: Swellendam

Unknown

Vehicle Inspection Unit

Villiersdorp

Vredehoek

Vredenburg

Paarl

Oudtshoorn FCS

Lansdowne

Law Enforcement

Knysna

Kraaifontein

Kuilsriver

Kwanonqaba

Ladismith

Langa

Khayamnandi

Khayelitsha

Kirstenhof

Klapmuts

Klawer

Kleinvlei

Harare

Hawks

Hermanus

Hout Bay

K9 Unit Hermanus

Kensington

Delft

Conville

CRC Oudtshoorn

Da Gamaskop

Darling

Bishop Lavis

Genadendal

Fish Hoek

Cloetesville

Claremont

De Rust

De Doorns

Elsies River

Dysselsdorp

Durbanville

Dog Unit

Diepriver

Camps Bay

Cape Town

Cape Town Central

Cape Town Railway

Clanwilliam

Caledon

Athlone 5

Beaufort West 2 Beaufort West:

Nelspoort/Nieuveldt 1

Belhar 3

Bellville 6

Bellville South 4

Benoni - JHB 1

Bishop Lavis 8

Bonnievale 1

Brackenfell 8

Bredarsdorp 2

Caledon 2 Camps Bay 2

Cape Town 7

Cape Town Central 2

Cape Town Railway 1 Clanwilliam 1

Claremont 8 Cloetesville 2

Conville 4

CRC Oudtshoorn 1 Da Gamaskop 2

Darling 1 De Doorns 1

De Rust 1

Delft 14

Diepriver 4 Dog Unit 1

Durbanville 4 Dysselsdorp 1

Elsies River 6

Fish Hoek 1

Genadendal 2

George 1

Goodwood 2

Grassy Park 14

Gugulethu 8

Harare 5

Hawks 3

Hermanus 2

Hout Bay 3

K9 Unit Hermanus 1 Kensington 4 Khayamnandi 1

Khayelitsha 4

Kirstenhof 4

Klapmuts 1

Klawer 2

Kleinvlei 5

Knysna 2

Kraaifontein 6

Kuilsriver 4

Kwanonqaba 1 Ladismith 2

Langa 3

Lansdowne 7

Law Enforcement 1

Lentegeur 8

Lingelethu-West 7

Macassar 1

Maitland 2 Malmesbury 3

Manenberg 7

Melkbosstrand 1

Mfuleni 5

Milnerton 11

Mitchells Plain 12 Moorreesburg 2

Mosselbay 4

Muizenberg 4 Napier 1

Nyanga 8

Ocean View 11

Oudtshoorn 2

Oudtshoorn FCS 1 Paarl 3

Paarl - East 3

Pacaltsdorp 5

Parow 7

Philippi 6

Pinelands Flying Squad 1 Prov. Head Office 5

Radio Control 4

Railway WC 1

Ravensmead 6

Rondebosch 1

SAPS Parliament Cape Town 1

Sea Point 2

Simonstown 1

Somerset West 3

Steenberg 5

Stellenbosch 3 Strand 7

Tableview 6

Traffic 1

Traffic: Swellendam 1 Unknown 20

Vehicle Inspection Unit 1

Villiersdorp 1 Vredehoek 1

Vredenburg 1

Vredendal 4

Wellington 1

Woodstock 7

Worcester 2

Wynberg 4

Total Complaints Per Police Stations

3.1 Total Number of complaints received as at March 2016 - 399

3. COMPLAINTS RECEIVED



Athlone 5Beaufort West 2BeaufortWest:Nelspoort/Nieuveldt

1

Belhar 3Bellville 6Bellville South 4Benoni - JHB 1Bishop Lavis 8Bonnievale 1Brackenfell 8Bredarsdorp 2Caledon 2Camps Bay 2Cape Town 7Cape Town Central 2Cape Town Railway 1Clanwilliam 1Claremont 8Cloetesville 2Conville 4CRC Oudtshoorn 1Da Gamaskop 2Darling 1De Doorns 1De Rust 1Delft 14Diepriver 4Dog Unit 1Durbanville 4Dysselsdorp 1Elsies River 6Fish Hoek 1Genadendal 2George 1Goodwood 2Grassy Park 14Gugulethu 8Harare 5Hawks 3Hermanus 2Hout Bay 3K9 Unit Hermanus 1Kensington 4Khayamnandi 1Khayelitsha 4Kirstenhof 4Klapmuts 1Klawer 2

Kleinvlei 5Knysna 2Kraaifontein 6Kuilsriver 4Kwanonqaba 1Ladismith 2Langa 3Lansdowne 7Law Enforcement 1Lentegeur 8Lingelethu-West 7Macassar 1Maitland 2Malmesbury 3Manenberg 7Melkbosstrand 1Mfuleni 5Milnerton 11Mitchells Plain 12Moorreesburg 2Mosselbay 4Muizenberg 4Napier 1Nyanga 8Ocean View 11Oudtshoorn 2Oudtshoorn FCS 1Paarl 3Paarl - East 3Pacaltsdorp 5Parow 7Philippi 6Pinelands Flying Squad

1

Prov.HeadOffice 5Radio Control 4Railway WC 1Ravensmead 6Rondebosch 1SAPS Parliament Cape Town

1

Sea Point 2Simonstown 1Somerset West 3Steenberg 5Stellenbosch 3Strand 7Tableview 6Traffic 1

Traffic:Swellendam 1Unknown 20Vehicle Inspection Unit 1Villiersdorp 1Vredehoek 1Vredenburg 1Vredendal 4Wellington 1Woodstock 7Worcester 2Wynberg 4TOTAL 399Note: Unknown- refers to enquires

where Police Station is not stated.



3.2

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051015202530354045

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61

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Mar

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21

83

1129

2015

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Q1

Apri

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17

9

May

34

23

1022

June

44

54

522

Q2

July

96

52

729

Augu

st7

34

64

24

Sept

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13

21

316

Q3

Oct

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89

43

529

Nov

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11

11

38

Dec

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21

6

Q4

Janu

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101

135

27

38

Febr

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83

108

1014

53

Mar

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11

1910

97

60

Gra

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Tota

l79

86

7868

4611

439

9


PART D: HIGHLIGHTS


PART D: HIGHLIGHTS

1. SWEARING IN OF WCPO STAFF MEMBERS

A requirement in terms in Section 11 of the Western Cape Provincial Police Ombudsman Regulations, 3 of 2015isfortheOmbudsmanandallstaffmembersappointedtotakeanoathormakeanaffirmationthathe or she will exercise his or her powers and performance his or her functions in terms of the Act and to:• obey, respect and uphold the Constitution of the Republic of South Africa, 1996, the Constitution of

the Western Cape, 1997, and the fundamental rights entrenched therein, and all other laws of the Republic;and

• serve independently and impartially and act in good faith without fear, favour, bias or prejudice, subject to the Constitution of the Republic of South Africa, 1996, the Constitution of the Western Cape, 1997, and the law.

ThisisanessentialrequirementasitemphasisesthecommitmentbytheOmbudsmanandthestafftothemandateoftheWCPOoffice,whichstrengthenstheneedtoensurethatallcomplaintsaredealt with in an impartial and unbiased manner.

On1December2015theOmbudsmanandallthestaffhadthehonorandprivilegeofbeingsworninbythe Judge President of the Western Cape High Court, the Honorable Judge President, JM Hlope.

Staff members of the WCPO at the swearing in ceremony.

Pictured from left to right: (Front) Mr Z Matwa, Adv. V Pikoli, Judge JM Hlope, Adv. Jerome Norris (Back) Ms D Foster, Ms G Isaacs, Ms N Arabi, Ms C Adonis, Ms N Hlongwane, Ms E Kennedy.

Photograph: Ms Zanele Jam-jam.


PART D: HIGHLIGHTS

2. MEMBERSHIP WITH THE INTERNATIONAL OMBUDSMAN INSTITUTE:

In February 2015 the WCPO applied for membership to the International Ombudsman Institute (IOI). The IOI Board of Directors made a positive decision on the application and the WCPO has been admitted as avotingmemberoftheIOIwitheffect23September2015.

Acceptance as a member of the IOI reinforces our functional independence to receive and impartially investigatecomplaintsrelatingtoallegedinefficienciesintheadministrativepracticesofSAPS.

3. EMPLOYEE WELLNESS

TheOfficeoperatesonthenotionthatwhilstweserveapopulationthatisaffectedbysocial,physical,and cognitive ills, we cannot be of service to that society, unless our members are fully healthy and well themselves.

Forthisreason,theofficeembarkedonawellnessdrive,andon3July2015theGovernmentEmployeeMedicalScheme(GEMS)wasinvitedtospeaktostaffmembersabouttheirhealthandstateofwellness.Staffhadtheopportunitytotesttheirbloodpressure,HIV/Aidsstatus,weightandglucoselevel,aswellas receive a much needed shoulder massage.

Staff of the WCPO with the nursing sister and therapist from GEMS


PART D: HIGHLIGHTS

4. CORPORATE SOCIAL RESPONSIBILITY

On24June2015theOfficeembarkedonanoutreachdrive incelebrationofMandelaDay.Ourdrivefocusedonasafe-houseforchildrenknownas“MiracleKids“,situatedinConstantia.TheOfficedonatedfruit and vegetables to the safe-house and spent two hours at the home assisting in cleaning the house.

WCPO Staff members at Miracle Kids with donations for the children.

5. HERITAGE DAY: CELEBRATE SOUTH AFRICAN CULTURAL DIVERSITY

24 September 2015 marked the celebration of Heritage day. Former South African President Nelson Mandelaconciselyexplained itwhenhesaid the following inaHeritageDayspeech: “Whenourfirstdemocratically-elected government decided to make Heritage Day one of our national days, we did so because we knew that our rich and varied cultural heritage has a profound power to help build our new nation”.

ThestaffattheWCPOofficeadornedthemselvesinculturalattireandsharedavarietyofcuisinefromdifferentculturalbackgrounds.Thepurposeoftheseinitiativesisfirstlytoensurethatstaffunderstandsthesignificanceofthecommemoration,andtofosteralearningenvironment.


PART D: HIGHLIGHTS

6. BRAILLE BROCHURE

TheofficeisparticularlyproudofitsbrochurebeingpublishedinBraille.Theofficehaspartneredwiththe League of Friends of the Blind (LOFOB) in order to create a brochure which is accessible to those who arevisuallyimpaired.Inthenewfinancialyear,theofficeplanstoactivelyengagewithgroupsofvisuallyimpaired persons in order to share its mandate. Copies of the braille brochure is available on request fromtheOffice.

PART E: FINANCIAL

INFORMATION


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ndit

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PART F: CONCLUSION


Thepastfinancialyearwasnotwithoutitschallengesanddespitethedifficulties,everyeffortwasmadetoensurethatchallengesweremitigated.InvestigatingOfficershave,attimes,gonebeyondthecallofdutybymeetingwithclientsoutsideofficehourstoensurethatcomplainantsexercisetheirrighttobeheard.

Themarketing function will intensify its efforts in the ensuingmonths, as the office gears towardsfinalisingphasetwoofthewebsite,andfurtherextendsitsservicestosocialmedia.Theriskremainsthatwiththeincreasedmarketingactivitiescomeaninfluxofcomplaints,however,theOfficewillcontinuetouphold its mandate, and provide the best possible service to the public.

TheOfficehasworkeddiligently towardsensuring that thepolice remainresponsive to theneedsofcommunities and there have been instances when the work done by SAPS has been commended by community members.

For this, theWCPOwould like toextend itsheartfeltappreciation toall theofficerswhosodiligentlyprotect communities on a daily basis.


To obtain additional copies of this document please contact:

The Head of CommunicationsWestern Cape Police Ombudsman80 Burg Street, Cape Town, 8000, South AfricaTel: +27-21 483 0669 Fax: +27-21 483 0660 [email protected] Website:www.westerncape.gov.za/police-ombudsman

DISCLAIMERTheEnglishversionofthisAnnualReportisregardedastheofficialtext.The Department cannot be held liable for any misinterpretations that may have occurred during the translation process.

VRYWARINGDie Engelse gedeeltes van hierdie Jaarverslag word geag as die amptelike weergawe te wees.Die Departement aanvaar geen verantwoordelikheid vir moontlike wanvertolkings gedurende die vertalingsproses nie.

INKCAZOInguqulelo yesiNgesi yale ngxelo yonyaka itathwa njengeyona esebenza ngokusesikweni.Isebe alinakubekwa tyala, ngazo naziphi na iziphoso ezengathi zibe khona ngxesha lenguqulelo yezinye iilwimi. PR98/2016ISBN: 978-0-621-44442-1Title of Publication: WesternCapeOmbudsmanAnnualReport2015/2016

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Office of the Western Cape Police Ombudsman€¦ · C P O 10 A R 201516 PART A: GENERAL INFORMATION 4.4 Summary The officeof the Western Cape Police Ombudsman (WCPO) is nestled at