Office of theAdd!. Director General , Direct Taxes Regional Training Institute,

Room No.208, East Block-II , Level-II, R.K. Puram, New Delhi-110066Phone/Fax:-011-26713809

NOTICE FOR INVITING TENDER/QUOTATIONS FOR DATA ENTRY OPEFRATORHOUSE KEEPING & OTHER SERVICES

F.No.ADG/DTRTIlManpower /2015-16/ Dated: 24-02-2016

The ADG, DTRTI, Delhi, New Delhi, (HOD) on behalf of the President of India,invites quotations for Data entry operators & House Keeping staff for the period01.04.2016 to 31.03.2017.

S.N. Type of Manpower Category Number work1. Data Entry Operators Skilled Six(6) Typing and

(Graduate) other officework

2. House keeping Staff Un-skilled Six(6) House keeping

Last date for submission of Quotation is 03.00 P.M. on 22-03-2016

Interested parties are requested to submit their sealed quotations/bids in theTender Box, East Block-II, Level-II, R.K. Puram, New Delhi-110066 . The envelopecontaining quotat ion should be super scribed "Quotat ion for House Keeping andOther Services" . The Notice Inviting Quotations (NIQ) may be cancelled without givingany reasons, as per the need of the Department. Terms and Conditions are alsoenclosed for this tender process .

g~(RAJESH SHARMA)

Add!. Asstt. Director of Income TaxDTRTI, New Delh i

Copy to:

1. Notice Board, R.K. Puram, New Delhi.2. For income Tax Portal: webmanager@incometax.gov.in

~~Add!. Asstt. Director of Income Tax

DTRTI, New Delhi

Office of the Director f Income Tax. DTRTI. DelhiTe"", .nd condItIon D<xumcnt f(l" A\.1C(lf Houseleeptng &: M,se s.,NICes' - 201b-17

TERMS, CONDITIONS AND ELIGIBILITY

Tender for AMC of "Data Entry Operator, Housekeeping and MiscellaneousServices" at

Office of the Add!. Director General, Direct Taxes Regional Training Institute,East Block-2 , Level-2, RK Puram, New Delhi.

ELIGIBILITY AND PRE-BID CONDITIONS

1. This Invitation for Bids is open to all the reputed parties having at least twoyears of experience in providing AMC of Data Entry Operators andHousekeeping/Miscellaneous Services in Government Organization/LargePublic Sector Undertaking / Nationalized Bank / Reputed Private Companiesand Firms.

2. The bidder should possess all the statutory/non-statutory registrations,licenses, permissions, approval etc. from the Competent Authorities forproviding the required services.

3. A Security deposit equivalent to one month salary/wages (as per tenderquotation of the bid), bidder needs to be deposited through bank guarantee(valid for 15 months) favouring " 0 0 0 , % The AOG, OTRTI, East Block­2, Level - 2, R K Puram, New Delhi" should be enclosed with the pre­qualification bid. The Security will be refunded to the unsuccessful bidderswithin thirty days or after the award of the contract to the successful bidderwhichever is later. No interest will be payable on the Security. The Security ofthe successful bidder will be retained till the completion of the contract periodas " Performance Guarantee". In case the successful bidder fails to sign thecontract or does not start the assigned work with in the stipulated time or hisperformance is NOT satisfactory the Security deposit/Performance Guaranteewould be forfeited.

4. Preference would be given to the bidder who submits at least one "SatisfactoryPerformance Certificates of AOC letter" from GovernmentOrganizations/Government Undertaking/Reputed Banks/ Limited Companieswith the bid.

5. Two bid systems would be followed.

Officeof the Director fln comeTax. DTRTJ. DeIhlT~rms and wnd,loon ~umenl for ' A\ lC oH lou'le'keeplRlI &:. M,sc Se"'Il;C!$ ' - 2016- 17

INSTRUCTIONS TO THE BIDDERS

1. The bidders are required to fill -in Annexure I and enclose relevant substantiatingdocuments in a sealed cover superscribed "Technical bid". Similarly the biddersare required to fill in Annexure II and attach the same with relevantsubstantiating documents in a sealed cover superscribed "Financial bid". Boththese filled in Sealed covers shall be placed in a bigger sealed cover submitted tothe "Addl. Asstt. Director of Income Tax (Hqr.), 0/0 The Addl.DirectorGeneral, Direct Taxes Regional Training Institute, East Block - 2, Level- 2, R K Puram, New Delhi - 110066".

2. The following information should be clearly indicated on the envelope (biggersealed cover) :-

a. Closing Date of Tender.b. "Tender for providing Housekeeping and Miscellaneous Services".c. Name and address of the Firm.

3. Each page of the tender document should be signed by the bidder with seal of theAgency/firm as a token of having read and understood the terms and conditionstherein, and submit the authorization also along with the filled in bid form.

4. All the bid documents shall be prepared in English language and serially numberedwith index on the top. The prices and rates are to be written in both figures andwords.

6. The rates should be inclusive of all taxes.

7. The bidder is solely responsible for the payment of service tax and all other taxesand any government dues as may be applicable.

8. The bid may be rejected if it is not complete in any respect.

9. Furnishing of false, misleading, inaccurate information of particulars in the biddocument or in any other manner shall lead to the disqualification of the bid andbidder at any stage or time. It shall also lead to termination of the contract, ifawarded.

10. The Director of Income Tax, Direct Taxes Regional Training Institute, Delhi willhave the final right to elect the suitable bidder most suited and responsive to itsrequirement.

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Officeof the Director f Income Tax, DTRT!. DelhiT~nnlllnd condItIOn Docu"",,"l ror ' AMC or llouwl<CC'P'nll&:. ~hsc ~1Cn ' - 20 1t.. 17

11. Agency will have to seek prior permission before replacing the already deputedstaff with all the requisite details.

12. The filled in Bids complete in all respects should be submitted in the Tender Boxin between 10 A.M. To 3.00 PM during office working days in the % "TheAddl. Director General of Income Tax, Direct Taxes Regional TrainingInstitute, East Block - 2, Level - 2, R K Puram, New Delhi - 110066" onor before 22-03-2016 either by Post or by Hand. The bids will be opened on thesame day (i.e 22-03-2016) at 4.00 PM in presence of available Bidders or theirauthorised representatives.

13. Technical Evaluation Committee will evaluate the bids and only those bidderswho qualify in the Technical Bid would be considered for the Financial Bid.Similarly agencies quoting below the minimum wages and other statutorypayments could be declared as rejected, even if they qualify in the Technical Bid.The Decision of this Office would be final and binding on the bidders.

14. The Director of Income Tax, Direct Taxes Regional Training Institute, Delhi willhave the final right to elect the suitable bidder most suited and responsive to itsrequirement.

15. The Office of the Director of Income Tax, Direct Taxes Regional TrainingInstitute, Delhi reserves the right to enhance or relax conditions to ascertain thebest available bidder.

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Officeof the Director f Income Tax. DTRTl, DelhiTerms.nd rond ltoonDocumenl for ' A'l.-1{'" ofHousdcqJl"l '" MIle Se1'vICeS' - 20 16-17

TERMS AND CONDITIONS OF THE CONTRACT

1. The Agency, to whom the contract is awarded, would provide the followingStaff :-

a. Data Entry Operator (Graduate)b. House Keeping

==

Four(4)Six(6)

2. The details of the contact person such as name, address and contact numbershould be furnished to the Department/Controlling Officer who should becontacted, in case of any problem faced with regard to services being providedby such Agency on day-to-day basis.

3. In case of failure to commence work by the Agency within stipulated time ordissatisfactory services by the Agency, the Department may cancel thecontract and Security amount/Performance Guarantee may be forfeited. Insuch case, the Department reserves the right to either float a new tender oraward the contract to the next most appropriate bidder of the currenttendering process.

4. Agency should be registered under Service Tax Act.

5. Successful bidder will have to sign the contract.

6. Agency will be responsible for making timely payment to the staff provided byit to this office as per the provisions of Wages notified from time to time bythe Govt. of Delhi.

7. The Contractor agrees and undertakes to bear all taxes, rates, charges, leviesor claims whatsoever as may be imposed by the State/Central Govt. or anylocal body or any other authority.

8. Without prejudice to the preceding term of the contract, the contractor will beliable to reimburse The Director of Income Tax, Direct Taxes Regional TrainingInstitute, Delhi any cost or legal liability/penalty/fine imposed on this Office byany authority, because of any misconduct or any act of omission orcommission of the contractor or any of the workers/subcontractors/agents/anyother persons so deployed by the contractor.

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Officeof the Director f lncome Tax. DTRTI. DelhiTmI11 lOll condltlOrl Documentfor °" Me ofl lou.sd.eeprnll &:. M,sc Seo-ICeS ° - 20 16-17

9. The Director of Income Tax, Direct Taxes Regional Training Institute, Delhishall make the contract payment on monthly basis.

10. Following deductions/adjustments shall be made from the bills beforemaking the payments:-

a) Income Tax deduction at source as per statutory provisions.

b) The amount equivalent to any damages/loss etc. caused to % The Addl.Director General, Direct Taxes Regional Training Institute, Delhi, which isattributable to the contractor and his/her employees.

c) Any other charges (penalties and other deductions etc.) and/or actionprovided for by the law of the land.

11.Any change in the constitutions or ownership of the concern of the contractorshall be notified forthwith by the contractor in writing to the Director ofIncome Tax, Direct Taxes Regional Training Institute, Delhi within the periodof seven days and such change shall not relieve any former member of theconcern from any liability under the contract. The contractor in respect of thiscontract shall accept no new person into the concern unless he/they agree toabide by all the instructions and terms & conditions of the contract.

12.The Security Amount/Performance Guarantee submitted by the successfulbidder with the pre-qualification bid, would be held by the Office of theDirector of Income Tax, Direct Taxes Regional Training Institute, Delhi asSecurity Deposit and shall be refunded within a period of 60 days after thesuccessful completion of the contract period. No interest shall be payable bythe Office of the Director of Income Tax, Direct Taxes Regional TrainingInstitute, Delhi on this Security deposit.

13.The office shall have the right of withhold any reasonable sum from theamount payable to the contactor under this contract, if the contractor commitsbreach of any of the terms and conditions with regard to payment of allstatutory and other dues or compliances with statutory or other obligations.

14.After the award of contract, the contractor shall be initially on trial for twomonths, subject to fortnightly review of performance. The continuance of thecontract for the remaining period shall be subject to the satisfactoryperformance during the trial period.

15.The Vendor will use advanced electrical! electronic/ mechanical cleaningdevices in addition to traditional equipments to ensure cleanliness in thecampus.

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Office of the Director f Income Tax. DTRTI. DelhiTerms andcond'\1on Document for 'AMCo f Housch ·.,ptng &:. )l,hSl: Se....ices ' - 2Olbo 17

16. This agreement shall be in force only for a period of one year from the date ofexecution of contract and may be extended for a further period of maximumtwelve months at a time after a review of Contractor's performance at the solediscretion of % The Director of Income Tax, Direct Taxes Regional TrainingInstitute, Delhi on the same terms and conditions.

17. In case the Contractor assigns or sub-contracts this contract to some otherperson or attempts to do so, the DIT, DTRTI, Delhi shall have the right toterminate the agreement without giving any notice to the contractor andforfeit the Security amount.

18.The Director of Income Tax, Direct Taxes Regional Training Institute, Delhishall have the right to unilaterally terminate the contract without specifying orassigning any reasons for the same, by giving one month's notice to thecontractor.

19.On termination of contract for any reason whatsoever, the DIT, DTRTI, Delhishall be entitled to engage the services of any other person/agency.

20.The Contractor shall co-operate with the other contractors/service providersand their workers working in the campus.

21.All disputes arising out of this contract shall be subject to the jurisdiction ofthe Courts of New Delhi. However, no dispute shall be taken by either of theparties to the contract, to any other court of law without first referring it to anarbitrator, who will be appointed by the % the Director of Income Tax, DirectTaxes Regional Training Institute, Delhi, and any decision of the arbitrator willbe final and binding on both parties, and shall not be appealable in any courtof law, except on the grounds of malafide or perversity.

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Office of the Director fln come Tax. DTRTI. Delhi .Term, andcond,11Oll Documentfor ' AM(' of llouilC~C'C'P,nll &:M,!C So:m<ll:es - 2016-17

SCOPE OF WORK OF THE HOUSEKEEPING AND DATA ENTRY OPERATORS

1) DUTIES OF HOUSEKEEPING STAFF :

The Contractor shall undertake all types of work viz, cleaning, dusting, toilet cleaningetc. at the premises under the scope of the Office of the Director of Income Tax,Direct Taxes Regional Training Institute, Delhi, in general and the following work inparticular :-

I) DAILY WORK:a) Dusting and cleaning of corridors, toilets, balconies, stair-cases, complex/campus

including parking area.b) Wet mopping of Rooms & corridors with necessary detergents.c) Dusting and cleaning of office furniture , computers, printers, TV, almirahs placed

in the rooms & corridors.d) Dusting of stairs and railings.e) Cleaning of toilets with toilet cleaners and deodorants etc.f) All toilets in the premises and other areas should be cleaned minimum thrice a

day.g) Collecting wastes and garbage and deporting it to the dumping areas.h) Shifting of furniture, almirahs and its rearrangement as and when required in the

Office.i) To help hospitality services such as preparation and serving of Tea, coffee etc.,

cleaning the utensils and cups.j) Such other cleaning or up keeping work as may be entrusted by the competent

authority.k) Laying rattraps and other pest control activit ies and disposing off the catch at safe

distance from the Office premises.I) Vaccum and wet cleaning using electrical! electronic / mechanical devices as

required.m) Any other work assigned by the Competent authority broadly classifiable as

routine Office work of a Housekeeping Staff.

II) EMERGENCY WORK:1) Cleaning and removing of blockage in pipes in toilets and building premises.

III) WEEKEND WORK:a) Dusting of ceilings, walls, tube lights, light shades, frames etc. in the rooms,

staircases, corridors and toilets.b) Cleaning internally and externally glasses of all windows once in a week.c) Cleaning of all the furniture and office equipments placed in the corridors.d) Brushing and washing of floors, stairs with necessary detergents, cleaning with

chemicals etc.e) Removing stains from walls/floors of corridors, toilets and staircases.

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Office of the Director f Income Tax. DTRTI. Delhi .TflmS and oondthOll Document fOf °"Me of Housel.eq>lnll &: MtSC Sero...es° - 2016-17

f) Removing cobwebs once in a week.

2) DUTIES OF Data Entry Operator:

The Contractor shall undertake all types of work viz, Typing work watch and wardservices, photocopying, assisting Officers in routine daily activities etc. at thepremises under the scope of the Office of the Director of Income Tax, Direct TaxesRegional Training Institute, Delhi, in general and the following works in particular:-

I) DAILY WORK:a) Physical Maintenance of records of the section / Unit.b) Provide watch and ward services during Office hours.c) General cleanliness and upkeep of the Section / Unit.d) To provide assistance in photocopying, faxing, scanning, printing etc.e) Providing assistance in maintenance of Dak Receipt and Despatch in registers and

on computers.f) Delivering Dak within and outside building.g) To attend telephone calls and reply to routine mails etc.h) Carrying files and other papers within building.i) Other clerical work in section.j) Such other work entrusted by the competent authority.

II) EMERGENCY WORK:

1) If required sitt ing late or coming early to the Office.2) As and when required to come to Office on weekends.

GENERAL TERMS AND CONDITIONS1. The contractor is required to tender services for 26 days in a month at the

option of the office and no extra payment shall be made to the contractor forthe services so rendered.

2. The contractor shall provide services of Housekeeping personnel and MultiTasking Staff. The Contractor shall also provide all necessary equipments forthe Housekeeping work such as mops, brooms, cloth, soap, detergent, ladder,cleaning agent such as collin, disinfectants, phenol, toilet cleaning material,handwash, freshners in wash rooms, room freshners, rat traps etc.

3. The Contractor shall provide adequate vaccum cleaners and other similarelectrical/electronic/ mechanical equipments as required in the Office. Basicitems such as one Vaccum cleaner should be kept in the Office.

4. The rates of minimum wages payment shall be governed by the relevant orderof Delhi Government. In case there is any increase in the rates of minimum

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Officeof the Director f lncome Tax. DTRTI. Delhi.Term. and Co", h l,on Document for ' AMC ofl lousekeep,n ll & M,oc s"rvices - 2016- 11

wages in respect of Housekeeping workers by the Delhi Government then thesame increase shall also be applicable to this contract and contractor shall beentitled to wages at enhanced rates from the office.

5. The payment shall be made to the contractor in the subsequent month.

6. The House keeping workers shall report for duty at 8.30 hrs and Data EntryOperator will report for duty at 9.30 hrs.

7. The housekeeping workers shall be responsible for the housekeeping of allOffices of ADG, DTRTI, New Delhi located at various Floors. The Data EntryOperator may also be posted to any Office in Delhi under the scope of ADG,DTRTI, New Delhi.

8. The supervisor shall come to office before workers and distribute dutiesamong the housekeeping staffs.

9. All the workers shall maintain discipline and decorum in the office. In case anyworker is found deficient in performing duties or maintaining discipline then onbeing pointed out by the office in this regard, the contractor shall replace thatworker.

10.The housekeeping staff shall wear neat and clean uniform provided by thecontractor, while in office. If any housekeeping staffs is not in uniform duringoffice hours, it shall be treated as if he is absent on that day and deductionshall be made accordingly from the monthly payment to the contractor.

11.The contractor shall be solely responsible to appoint only those personnelwhose antecedents have been verified and found to be good.

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Office of the Director fl ncome Tax, DTRTI, Delhi.Tt'fTTIllnd c:ondlllOll Document fOl" " Me ofl lOUKkeq>lnll &:M,'l(: SffiIIOeS ' - 2016-17

ANNEXURE-I

OFFICE OF THE Addl . DIRECTOR GENERALDIRECT TAXES REGIONAL TRAINING INSTITUTE

East Block- II, Level - II, R K Puram, New Delhi- 110066

Technical Bid for Providing Housekeeping and Miscellaneous Services:

1. Name of the Concern

2. Complete Address of the concern (with telephone No. Fax & E-mail)

3. Complete Name and Addresses of the Partners/Directors/Proprietor with mobile

number (in case of firm/company/proprietorship)

4. Contact person(s) (with mobile number)

5. Whether the concern has experience of providing such services. If yes kindly

provide proof. Yes/No

6. Whether the concern has at least one "Satisfactory Performance Certificates" from

Government Organization/ Government Undertaking/Reputed Banks/ Limited

Companies.

7. Details of Earnest Money Deposit

DECLARATIONI hereby certify that the information furnished above is true and correct to the best ofmy/our knowledge and belief. In case any deviation/discrepancy is found in theabove statement at any stage, the contract is liable to be terminated immediately andthe concern may be blacklisted by the competent authority.

(Signature of owner or authorized signatory with date)

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OlTice of the Directorr Income Tax, DTRTI, Delhi.Terms and cond ll;OllOocunlenl for ' AMC o fl louse keepin¥ &:. MISC, Servicea ' - 2016-17

ANNEXURE-II

OFFICE OF THE ADDL. DIRECTOR GENERALDIRECT TAXES REGIONAL TRAINING INSTITUTE

East Block- II, Level - II, R K Puram, New Delhi- 110066

Financial Bid for Providing Housekeeping and Miscellaneous Services:

1. Name of the Concern

2. Complete Address of the concern (with telephone No. Fax & E-mail)

3. Complete Name and Addresses of the Partners/Directors/Proprietor with mobile

number (in case of firm/company/proprietorship)

4. Contact person(s) (with mobile number)

5. Permanent Account Number (attach copy)

6. service Tax Registration Number (attach copy)

7. Charges per month including all the cleaning materials (with Service Tax and other

charges)

DECLARATION

I hereby certify that the information furnished above is true and correct to the best ofmy/our knowledge and belief. I further certify that I shall abide by the provisions ofthe Minimum Wages Act. In case any deviation/discrepancy is found in the abovestatement at any stage, the contract is liable to be terminated immediately and thecompetent authority may blacklist the concern.

(Signature of authorized Signatory with date)

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