Office365 / G Suite Backup Manual

This document explains how to setup and manage G Suite/Office365 backup with Managed Backup

Service.

- Getting Started

- Configuring Backups on Managed Backup Service

- Configuring Backup - Google Backup (Business)

- Configuring Backup - Office Backup (Business)

- Rebranding

Getting Started

1) Go to the Managed Backup Service control panel and sign in with your MSP account (email and

password) and set a storage account for your backups:

If you do not setup a storage account for your backups yet, check out the Getting Started topic.

Note: To add a new storage account, go to the Storage| Storage Accounts page and click the Add Account

button:

Select a cloud storage account and enter storage credentials.

Supported storage accounts: Amazon S3, Microsoft Azure, Google

Cloud, BackBlaze B2.

2) The next step is to enable G Suite/O365 and set URL for your G Suite/O365 control panel, go to the

GApps/O365| General page to add an alias:

Configuring Backup on Managed Backup Service

To start using the MBS backup, you need to add a domain(s) or individual user(s) that you want to

back up.

1) Go to the G Suite/O365|Mail Domains to Backup page:

Click Add Backup Destination to add your storage account.

Click the Add Domain/Users button to add a domain(s)/user(s) you want to back up:

Note: A domain(s) or user(s) can be added only once within all MBS providers.

Once a domain(s) or user(s) is added, go back to the General page and click the Access Panel

button to sign in to the backup service:

Choose Google Backup or Office Backup you want to proceed with:

Google Backup allows you to back up:

● G Suite

Note: it requires a domain administrator account to sing in first time.

● Google Account(@gmail.com)

Office Backup allows you to back up:

● Office 365 Business

Note: it requires an Office365 administrator account to sing in first time.

● Office 365 Home

Configuring Backup – G Suite Backup (Business)

This topic includes the following sections:

- Sign in and Install "MSP Google Apps Backup" application

- Add Users and Manage Services for Backup

- How to Run Immediate Backup

- How to Restore

1. Sign in and Install the "MSP G Suite Backup" application

1) Click G Suite backup:

2) Sign in with your Google administrator account:

3) Click Configure Backup to choose services Email, Drive, Contact, Calendar:

4) Select services you want to back up, click Save:

5) After that you will be redirected to the G Suite marketplace to install the app

("MSPBackups"), click Continue:

Click Install App on the G Suite Marketplace page:

6) Grant the MSP Google Apps Backup application the right to access your domain data - click Accept:

7) Follow the wizard steps to complete the installation:

The application has been successfully installed. After installing the app you can sign in to the backup service again and all the services will be available to perform a backup:

2. Add Users and Manage Services for Backup

1) Go to the Users page to add users you want to back up:

If a user is not selected for backup then the user will not be able to sign in to G Suite Backup.

To add new users, click the Refresh icon or click on Sync domain:

To exclude users from the backup, click the OFF button on the column Backup next to a user:

2) To select services for backup, click the Gear icon to enable/disable services for a particular user:

Once you enable a user, backup is automatically scheduled to run 4 times a day.

The column Services shows which services are enabled for backup ("blue" means enabled; "grey"-

disabled):

You can also run a backup immediately if you like.

3. How to Run Immediate Backup You can run an immediate backup of Mail, Drive, Contacts or Calendar.

Mail Backup

1) Go the Mail page:

2) Click the Backup now button to run a backup.

Once the backup is complete, refresh the page to see a list of email messages that have been backed up:

3) Click the drop-down menu next to email subject to see a quick preview of email content (including

text and images):

Drive Backup

On the Drive page, click the Backup now button to run a backup:

Once the backup is complete, you can see a list of Drive items that have been backed up. Each item

contains a list of revisions - see a list of revisions on the right side of screen.

Contacts Backup

Go to the Contacts page, click the Backup now button to run a backup. Once the backup is complete,

you can see a list of your Google Contacts. Each contact contains a list of revisions.

Calendar Backup

Go to the Calendar page, click the Backup now button to run a backup. Once the backup is complete,

you can see a list of Google calendar events.

Team Drives Backup

On the Team Drives page, click the Backup now button to run a backup:

Once the backup is complete, you can see a list of Team Drive items that have been backed up. Each

item contains a list of revisions - see a list of revisions on the right side of screen.

4. How to Restore You can run an immediate restore.

Mail Restore

On the Mail page click the drop-down menu Restore to choose restore options:

These options restore messages to an original mailbox: - Restore All Mailbox - Restore Selected Folder - Restore Selected Messages

Messages are restored to the Restore folder in a destination mailbox:

These options allow you to restore to another mailbox, you need to enter credentials of another account: - Restore All Mailbox to... - Restore Selected Folder to... - Restore Selected Messages to...

Drive Restore

You can download a specific revision of a file to your workstation: go to the Drive page, click a revision

that you need to download on the right side of screen.

Contacts Restore

Click a contact that you need to restore then click the Restore button and choose Restore Selected

Contacts. Selected contact will be restored to your account.

Calendar Restore

Click a calendar that you need to restore then click the Restore button and choose Restore. Selected

calendar will be restored to your account.

Team Drives Restore

You can download a specific revision of a file to your workstation: go to the Team Drives page, click a

revision that you need to download click a revision that you need to download on the right side of

screen.

User permissions

All permissions of non-admin users are limited by default. There are two available permissions: - Ability to restore items - Sign in to G Suite. Lock icon indicates which permissions are given: - ‘Gray’ means all permissions are restricted

- ‘Yellow’ means one of the permissions is restricted

- ‘Green’ means all permissions are given To set user permissions, click a corresponding lock icon or the Permissions button.

Configuring Backup - Office Backup (Business)

This topic includes the following sections:

- Sign in and Grant access to "Apps Mspbackups Web" application - Add Users and Manage Services for Backup - How to Run Immediate Backup - How to Restore

1. Sign in and Grant access to "Apps Mspbackups Web" application

1) Choose Corporate type:

2) Sign in with your Office 365 administrator account

3) Grant the Apps Mspbackups Web app the rights to access your Office 365 account - click Accept:

Note: If a domain is not added to a list of accepted domains/users (see Configuring Backups on

Managed Backup Service) then a user is asked to send a request to a provider to get access to the

service. A provider will get a request to their registered email.

4) Grant permission to access your data - click Accept:

Once the process is complete, you can see the Dashboard page where you can select services to back

up for domain by clicking Configure Backup. After selecting services click Save. By default all services

are turned ON.

2. Add Users and Manage Services for Backup Note: The Users page is available only when you sign in as administrator. In order to accomplish that,

click on the drop-down menu on the upper right hand corner of the Dashboard page and then click Sign

in as Admin. Or click Sign in as Admin at the bottom of the page.

1) Go to the Users page to add users you want to back up, disable or enable backup services for each

or for all users.

To add new users, click the Refresh icon or click Sync domain.

To exclude users from backup, click the OFF button on the Backup column next to a user or select users

from the list and click Configure Backup.

2) To select services you want to back up for each user, click the Gear icon to enable/disable

services for a particular user:

The column Services shows which services are enabled for the backup ("blue" means enabled; "grey"-

disabled):

Click an enabled service icon to open a related backup page.

Once the services are enabled, backup is automatically scheduled to run 4 times a day.

You can also run a backup immediately if you like.

Note: If a user is not selected for backup, then the user is not able to sign in to the Office 365 Backup

service.

Note2: You can add alternate email addresses to your users and use them to sign in, recover

password, and delete data. Click a key associated with a user you want to add an alternate email

address on the Users page.

Enter the alternate email address and password in the pop-up window. You can use any email, it even

doesn’t have to be an Office365 account. When you click the Save button, you will receive a verification

message. Click a verification link in email that you received to your alternate email address.

After adding the alternate email address, you can enable 2-Step Verification if you need to have an

extra layer of protection. Enter your alternate email password. Scan the bar code, enter the 6-digit

verification code generated by the Authenticator app and click on the Save button.

Please follow the steps below to install the Google Authenticator app.

1. On your phone, go to the Google Play or Apple App Store.

2. Search for Google Authenticator.

3. Download and install the application.

Now open and configure Google Authenticator.

1. In Google Authenticator, touch Menu and select “Setup account.”

2. Select “Scan a barcode.”

3. Use your phone’s camera to scan this barcode.

3. How to Run Immediate Backup You can run an immediate backup of Mail, Drive, Contacts or Calendar for a particular user.

Mail Backup

1) Go to the Mail page:

2) Click the Backup now button to run a backup.

Once the backup complete, refresh the page to see a list of email messages that have been backed up:

3) Click the drop-down menu next to email subject to see a quick preview of email content (including

text and images):

Click the button below and email will open in a separate browser window:

Drive Backup

On the Drive page, click the Backup now button to run a backup:

Once the backup is complete, you can see a list your Drive items that have been backed up. Each item

contains a list of revisions – you can see a list of revisions on the right side of screen.

Contacts Backup

Go to the Contacts page, click the Backup now button to run a backup. Once the backup is complete,

you can see a list of your Office365 contacts. Each contact contains a list of revisions.

Calendar Backup

Go to the Calendar page, click the Backup now button to run a backup. Once the backup is complete,

you can see a list of your calendars.

SharePoint Backup

Note: In order to back up SharePoint Sites, you need to sign in as a domain administrator.

Go to the SharePoint page, click on the Backup now button to run a backup. Once the backup is

complete, you can see a list of your sites that have been backed up.

4. How to Restore You can run an immediate restore.

Mail Restore

On the Mail page, click the drop-down menu Restore to select restore options:

Click email to select it and then click the Restore button and click Restore Selected Messages. You

can find restored email in the Restore folder in your mailbox.

The following options allow you to restore to another mailbox, you need to enter credentials of another mailbox: - Restore All Mailbox to... - Restore Selected Folder to... - Restore Selected Messages to...

Drive Restore

You can download a specific revision of a file to your workstation: go to the Drive page, click a file and

then click a revision on the right side of screen.

Contact Restore

Click a contact you need to restore click the Restore button and select Restore Selected

Contacts. A selected contact will be restored to your email account.

Calendar Restore

Click a calendar you need to restore click the Restore button and select Restore Selected

Calendar. A selected calendar will be restored to your email account.

SharePoint Restore

You can download a specific revision of a SharePoint file to your workstation: go to the

SharePoint page, click a file and then click a revision on the right side of screen.

User permissions

All permissions of non-admin users are limited by default. There are two available permissions: - Ability to restore items - Sign in to Office 365. Lock icon indicates which permissions are given: - ‘Gray’ means all permissions are restricted - ‘Yellow’ means one of the permissions is restricted - ‘Green’ means all permissions are given To set user permissions, click on a corresponding lock icon or the Permissions button.

Rebranding

You can customize your G Suite/O365 application by setting:

● logo on the application main page

● custom URL using your DNS

1) To set a logo, go to the Settings | Online Access page

AddURL to the logo you want to use for the application:

2) To set a custom URL, go to the G Suite/O365| General page

To configure a custom domain, point your domain name to 52.6.7.137 IP address.