Upload
augenstedr
View
171
Download
2
Embed Size (px)
DESCRIPTION
We make broadband manageable for your work at home employees.
Citation preview
877-4TELEWORKwww.officescape.com
Officescape Inc. 8910 Purdue Road
Indianapolis, Indiana
04/10/23 www.officescape.com
Solution Focus:Managing Data/Broadband Connections for your corporate Teleworkers
“You and your staff are WONDERFUL! Thank you.”Network Management Analyst
July 2009
04/10/23 www.officescape.com
Founded in 2000
Headquartered in Indianapolis
Privately held
Leader in Telework Solutions
Leader in Office on-demand
65,000+ End Users
6,000+ Business Clients
1000+ Locations World Wide
Who We Are
04/10/23 www.officescape.com
Telework 5|30 programBusiness Class BroadbandThin Client ComputingUnified CommunicationsWeb ConferencingAudio ConferencingSoftware as a ServiceSoft Office SuiteOnline Fax ServicesVirtual OfficeUsage OfficeOffice on DemandGreen / Sustainability Tools
Computing On DemandPersonalized Phone AnsweringServer Hosting & Co-LocationAsset ManagementeFile CabinetIP PBX ServicesWeb Office SuiteOffice@AnytimeOfficescape MembershipOff-site Data BackupProfessional AssistantPrivate ChatCorporate Membership
Telework Solutions Leadership
The Most Complete Telework Platform Available
Moving
Tel@ccess Management
Consolidate Your Communications
Combine all your communications and
conferencing solutions to increase efficiency, improve performance,
and lower costs.
04/10/23 www.officescape.com
Broadband Users
Telecom Users
Conference Users
Officescape Tel@ccess
Management
Officescape delivers nationwide, business class broadband to your distributed work force destinations, including in home and commercial office telework, retail point of sale, kiosk and signage, and portable office locations. Your connectivity is assured through our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the coverage and services diversity offered by Officescape.
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)Dedicated Account ManagementTailored Customer Care Monthly Reporting PortalOne Simple BillAlways-On Help Desk SupportAsset Management and ConsultationSecure Liaison to Multiple ISP’s
The Business Class Difference
Cost ControlsManaged WAN service
Service Time AdvantagesDedicated Account Support
Service AssuranceSupport SLA
04/10/23
Officescape Broadband Management Service A single platform designed with the flexibility necessary to fit your corporate structure and processes
Standard Components
Nationwide Broadband Through One Platform
Single Point of Contact (SPOC)
Dedicated Account Management
Tailored Customer Care
Web Based Order Management/Provisioning
Service Dashboard Reporting Portal
One Simple Bill
Technical Support Desk
Asset Management
Secure Liaison to Multiple ISP’s
Moving
Service Footprint
Officescape commits to 95% national coverage
Download speeds for business class range up to 16mg
Services Provisioned for more than 100 providers through
one contract vehicle
Can incorporate your agreements
04/10/23 www.officescape.com
Officescape delivers nationwide, business class broadband to your distributed work force destinations, including in home and commercial office telework, retail point of sale, kiosk and signage, and portable office locations. Your connectivity is assured through our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the coverage and services diversity offered by Officescape.
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)Dedicated Account ManagementTailored Customer Care Monthly Reporting PortalOne Simple BillAlways-On Help Desk SupportAsset Management and ConsultationSecure Liaison to Multiple ISP’s
04/10/23
Flexible billing solutions that can be determined on the departmental level give GM the ability to diversify the work at home model as needed.
Corporate Billing Individual Billing Hybrid Billing
1 Contract Business Class Service Benefits Limited Financial Liability
Move, Add, Change Portal No Cost to Company Employee owns residential
costs
Simple Rate Point Enterprise Performance and SLA Easy bill verify and budgeting
Nationwide Coverage Managed Product Offering Move, Add, Change Portal
Detailed Reporting Flexible Payment Methods Process Optimization Day 1
User Status Management Policy Enforcement by Officescape Management Reporting Portal
Process Optimization Day 1 Management Reporting Portal Departmental Flexibility
Unlimited Scale-ability Invest in performance assets Classified Benefit
Officescape delivers nationwide, business class broadband to your distributed work force destinations, including in home and commercial office telework, retail point of sale, kiosk and signage, and portable office locations. Your connectivity is assured through our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the coverage and services diversity offered by Officescape.
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)Dedicated Account ManagementTailored Customer Care Monthly Reporting PortalOne Simple BillAlways-On Help Desk SupportAsset Management and ConsultationSecure Liaison to Multiple ISP’s
Experience – driven processes provide turn-key readiness.
Designed for consistent on-time delivery and reliability your project managers can
trust.
Each process is customized to ensure seamless integration of
your requirements
04/10/23
Asset Mgt
Performance
of sale, kiosk and signage, and portable office locations. Your connectivity is assured through our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the coverage and services diversity offered by Officescape.
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)Dedicated Account ManagementTailored Customer Care Monthly Reporting PortalOne Simple BillAlways-On Help Desk SupportAsset Management and ConsultationSecure Liaison to Multiple ISP’s
Our service dashboard saves valuable time and money for your HR and management teams with efficient deployment, changes
and detailed usage reports.
Empowered Managers Order Management and Reporting Portal for internal stakeholders
Our service dashboard provides a snapshot report of your entire program.
Period-based data includes total users, average provisioning times, service communications, outage handling, phone SLA, and more.
04/10/23 www.officescape.com
Total Awareness
Individual and Group Status Reporting
Over 30 Data Points
Custom Data Integration
It’s our mission to ensure your real-time awareness
Total Awareness
04/10/23 www.officescape.com
of sale, kiosk and signage, and portable office locations. Your connectivity is assured through our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the coverage and services diversity offered by Officescape.
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)Dedicated Account ManagementTailored Customer Care Monthly Reporting PortalOne Simple BillAlways-On Help Desk SupportAsset Management and ConsultationSecure Liaison to Multiple ISP’s
Clear ordering tools for a simple end user experience
Efficient End User Experience
Moving
Effective Communication
Average 7 touches per Customer
Email when possible, phone when essential
Internal Policies Incorporated
CC: to Client Level account and to direct managers and
assistants
04/10/23 www.officescape.com
TEMPLATE SAMPE
Dear Dean,
IMPORTANT MESSAGE:We have placed your order for High-Speed Internet Access with Cox and have scheduled the installation for between the hours of 8:00 AM ET - 12:00 PM ET, on May 23, 2008.
Results are based on the following service information:- Street Address: 813 Old Meadow Dr.- Phone Number: 8015551234Cox has been requested to provide a BASIC INSTALLATION only. BASIC INSTALLATION DOES NOT INCLUDE wall fishing or installation of a new cable wall jack, among other procedures.Anything beyond a BASIC INSTALLATION is considered custom and will carry a charge that will be billed to you. Company will not reimburse you for custom installation charges. Please confirm that your installation is basic before approving any procedures.
WHAT SHOULD I DO?Contact Officescape at 1-888-334-7279 to speak with a Broadband Specialist between the hours of 7:30am - 7:00pm EST, Monday through Friday to indicate one of the following:- The upcoming appointment presents a schedule conflict and must be rescheduled. - Ensure you or a person at least 18 years of age is able to provide access for the technician to complete installation - If the Cox installation ends and you are unable to successfully connect to the Internet, please contact us immediately by calling 1-888-334-7279, 7:30am - 7:00pm EST, Monday through Friday, so we can reschedule the installation.
CRITICAL FACT(S):Wireless Router connectivity is not approved or supported by Company or Officescape. DO NOT ALLOW A TECHNICIAN TO INSTALL ANY ISP SOFTWARE ON YOUR ABBOTT ISSUED PC OR YOUR HOME/PERSONAL PC. INSTALLING ANY SOFTWARE ON ANY PC WILL DISABLE OFFICESCAPE'S ABILITY TO COMPLETELY FULFILL YOUR Company VPN ORDER. A TECHNICIAN MAY INCORRECTLY SUGGEST SOFTWARE INSTALLATION IS REQUIRED. IF A TECHNICIAN INSISTS ON SOFTWARE INSTALLATION OR ACCESS TO YOUR PC, CONTACT OFFICESCAPE WHILE THE TECHNICIAN IS ON SITE SO WE MAY PROVIDE NECESSARY DIRECTION.Once you have physically connected the DSL equipment according to the instructions, you should be able to turn on all equipment and connect to the Internet as well as the CompanyVPN. - If you CAN connect to the Internet yet are UNABLE to connect to the Company VPN, contact the same Company Technical Support Group you would contact for computer difficulties when you are at the office. - If you are UNABLE to connect to the Internet AT ALL, contact the Officescape Technical Support at 1-888-XXX-XXXX, between the hours of 7:30am - 7:00pm EST, Monday through Friday.For further assistance please contact a Broadband Specialist by dialing 1-888-XXX-XXXX. We can be reached from 7:30am to 7:00pm EST, Monday through Friday. Sincerely,Broadband Specialist - Officescape - [email protected] 1-888-XXX-XXXXHAVING AN OFFICE IS EASY... ANYTIME, ANYWHERE
Moving
Support
Tier 1 or 2
Shared Urgency
24X7X365 Available
Carrier Measurement
Real-time Wiki Resource
Hardware Support
Connection Monitoring
Field Support
3G Backup
04/10/23 www.officescape.com
Moving
Experience
Tested ProcessesFrom user and
management portals, to our custom broadband management CRM, our time-tested processes
provide consistent results letting you focus on your
business.
04/10/23 www.officescape.com
Value earned through the challenges
If it’s happened, we’ve experienced it! We absorb the challenges, from missed installations to billing errors, and take measures to avoid the impact to your internal customers. We sweat the small stuff.
Officescape delivers nationwide, business class broadband to your distributed work force destinations, including in home and commercial office telework, retail point of sale, kiosk and signage, and portable office locations. Your connectivity is assured through our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the coverage and services diversity offered by Officescape.
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)Dedicated Account ManagementTailored Customer Care Monthly Reporting PortalOne Simple BillAlways-On Help Desk SupportAsset Management and ConsultationSecure Liaison to Multiple ISP’s
04/10/23
Why outsourcing Broadband Management to Officescape is appropriate?
Self Managed Officescape Sourced Value
Multiple Contract Negotiations 1 Contract instead of many Avoid Legal Delays and Costs
Learn Carrier specific processes 1 Process, multiple carriers Zero error, focus on business
Multiple Bills and Rates to Verify 1 Rate Easy bill verify and budgeting
Demand on Strained Resources 1 Experienced Provider Zero IT Productivity Loss
Develop New Operations Processes Existing, tested, processes Process Optimization Day 1
User Status Management Move, Add, Change Portal Real Time Responsiveness
Develop Employee Tracking Methods Management Reporting Portal Program Omniscience
Paced Roll Out, Resource Limits Unlimited Scale-ability Earn Telework ROI Faster
Layered Products Management Add Services as needed Focus on Your Business
No other provider is ready to grow with you like Officescape
Department-specific platforms management
Easy services activation
We’re ready when you are!
04/10/23 www.officescape.com
Telework 5|30 programBusiness Class BroadbandThin Client ComputingUnified CommunicationsWeb ConferencingAudio ConferencingSoftware as a ServiceSoft Office SuiteOnline Fax ServicesVirtual OfficeUsage OfficeOffice on DemandGreen / Sustainability Tools
Computing On DemandPersonalized Phone AnsweringServer Hosting & Co-LocationAsset ManagementeFile CabinetIP PBX ServicesWeb Office SuiteOffice@AnytimeOfficescape MembershipOff-site Data BackupProfessional AssistantPrivate ChatCorporate Membership
What Else?The Most Complete Telework Platform Available
Skip to Discussion
of sale, kiosk and signage, and portable office locations. Your connectivity is assured through our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the coverage and services diversity offered by Officescape.
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)Dedicated Account ManagementTailored Customer Care Monthly Reporting PortalOne Simple BillAlways-On Help Desk SupportAsset Management and ConsultationSecure Liaison to Multiple ISP’s
Physical Office Solutions
Essential components for a strong Continuity of Operations Plan
Did you know that Officescape has more than
1000 global, prestigious office locations
Moving
Conference@anywhere
Maintain In-Office
Collaboration
Audio Conferencing
Web Conferencing
Private Chat
One Vendor
04/10/23 www.officescape.com
Moving
Asset Management
Network Hardware Configuration and
Fulfillment
Cisco/Linksys
Wired/Wireless
3G Backup
04/10/23 www.officescape.com
Moving
TelOffice™ Box
Simplify your computing
solution
With no hard drive to fail and no moving
parts, your data is safe and support has never
been easier.
04/10/23 www.officescape.com
Moving
Virtualization
Security. Reliability.
Cost-Savings
Maintain security while allowing accessibility
through a virtualenvironment.
04/10/23 www.officescape.com
Moving
Do Your Part!
Web-based tools easily help you measure your
carbon footprint reduction and focus on company-wide green initiatives.
Customers see tangible effects from reduced
commute
04/10/23 www.officescape.com
Thank you
Discussion
04/10/23 www.officescape.com
Officescape Broadband Management Service provides Fortune 1000 companies with flexible and comprehensive mobile data and broadband solutions, including Cable, xDSL, T-1, and 3G.
I’m an employee and I am approved to work from home. How do I get my broadband service?