7/26/2019 Official Job Description - VAS Cloud(Technical Service
Engineer)
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About Huawei
Our products and solutions have been deployed in over 140
countries, serving more than one third of the worldspopulation.
Our business language is English: Unlike other players in the
industry, we truly offer an English language
dominated environment. This means: the opportunity to work in a
multinational with people from multiplebackgrounds- a deep
enhancement for any resume.
We seek and reward talent. At Huawei, if you are driven and show
results, you will see these efforts rewarded.We have a culture that
rewards hard work and dedication. We dont take people for
granted.
We operate globally! We are the largest telecommunications
equipment manufacturer in the world, and we aregoing for more every
day. Who wouldnt want to have this on their resume?
We are friendly and we like it that way: At Huawei, we have a
nice working environment. Doors are open, andpeople collaborate
with each other in a non-political manner. Its fun coming to
work!
We offer international real professional development
opportunities. Anywhere you are, Huawei is there!
We are diverse, and we embrace it - We have more than 150
nationalities worldwide. Working at Huawei, not onlywill you grow
as a professional, but you will enrich your life!
For further information, please visit us now
athttp://www.huawei.com
http://www.huawei.com/http://www.huawei.com/
7/26/2019 Official Job Description - VAS Cloud(Technical Service
Engineer)
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VAS Cloud Technical Support Engin eer
Job location: Romania
Main Responsibilities:To offer technical service to both
Pre-sales and Post sales business to Partner or Customer on Huawei
Application & Software products
which include SMSC, MMSC,Voice Mail System (VMS),USSD, Mobile
Data Services or other Telecom Software Products. You will be
supporting our customers in all technical aspects and improve
the relationship to our main Service Provider accounts
worldwide.SMS
solutionhas served 240 carriers of 80 countries and regions
worldwide, including Telefonica, France Telecom, China Mobile,
Etisalat,
AIS, Indosat, Excelcom, Taiwan Mobile, TIM, Globacom in Nigeria,
and MTN. Huawei MMS solution is currently serving110 operators
in
70 countries and regions worldwide. In terms of MMS, Huawei is
the strategic partner of China Mobile, CAT, Orange, TUNISIE
TELECOM, Etisalat, and so on.Huawei VMS solution has been
adopted by Vodacom, Etisalat, MTN, MTS, China Mobile,
Telefonica,
O2, and Warid.
1) Pre-sales support
Pre-sales testing support, holding workshops with customer or
partner on technical issues.
Bidding support on technical and engineering related part.
Follow up issues that may arise during testing/workshop/bidding
activities.
2) Engineering support
Onsite implementation for engineering project.
Supervising project engineering process, including kick-off
meeting, hardware and software supervision, acceptance test.
Interface with engineering partner to locate technical problems
that may arise during the engineering process.
Onsite implementation.
3) Maintenance support.
Maintenance problem handling.
Responsible for VAS Cloud technical support service to customer
or partner independently or jointly with a technical support
team.
Responsible for handling technical cases on ticket system and
keep tracking these problems during the whole resolving
process.4) Training support
Conduct training of survey and design for local subcontractor
before they carry out survey
Assist trainer from HQ or the other regions to conduct training
for local subcontractor or service partner.
Assist trainer from HQ or the other regions to conduct training
for customer.
Requirements:
Knowledge of SMSC, MMSC, VMS or USSD service
Signaling and media networking experience
Deep knowledge about protocols like SIGTRAN,
SIP,M3UA,SMPP,RADIUS,MM1, MM7
Knowledge of virtualization technology
Being versed in at least one of the operating systems (Linux,
UNIX, Windows 7) and mainstream database (Oracle, Informix,Sybase,
SQL Server)
Proven ability to diagnose and localize issues using logical
analysis techniques
Ability to understand the commercial environment whilst focusing
on technical issues
Operate successfully in an intense business environment and work
across cultural and organizational boundaries
Capability to remain calm and courteous with demanding/difficult
customers and/or situations and to perform job functions to
standards under pressure of tense/confrontational situations
Ability to provide concise and clear, written and verbal
reports
English is mandatory
http://www.huawei.com/en/products/software/consumer/rcs/VoiceMailSolution/index.htmhttp://www.huawei.com/en/products/software/consumer/rcs/VoiceMailSolution/index.htm
