Official Opening and Welcome Remarks - Worldtek Travel · Official Opening and Welcome Remarks Moderator: ... Technical Director, Booz and Company – Chairman, ... costs of new security

Official Opening and Welcome Remarks

Moderator:

Guenther Matschnigg, Senior Vice-President SO&I, IATA

Panel:

• Peter Hartman, President and CEO KLM

• Jos A. Nijhuis, President and CEO Schiphol Group

• Ivo Opstelten, Dutch Security and Justice Minister

• Tony Tyler, Director General & CEO, IATA

Morning Keynotes

Matthew Baldwin, Director for Air Transport,

European Commission

John Pistole, Administrator, U.S. Transportation

Security Administration

Networking Break

Sponsored by

Building a Future on Lessons Learned Moderator:

Kevin Dobby, Senior Aviation Advisor

Panel:

• Peter Andres, Vice-President Corporate Security, Lufthansa

• Ron Louwerse, Head of Security, Schiphol Group

• Mick O‟Connell, Director, Operational Police Support,

INTERPOL

• Paul Retter, Executive Director, Office of Transport Security

Australia

• Erroll Southers, Associate Director, Center for Risk and

Economic Analysis of Terrorism Events (CREATE) – Adjunct

processor of Homeland Security & Public Policy, USC

“Building a Future

on Lessons Learned”

“Building a Future on Lessons Learned”

• Peter Andres - Lufthansa

• Ron Louwerse - Schiphol

• Mick O’Connell – Interpol

• Paul Retter - Gov’t of Australia

• Erroll Southers - CREATE/USC

Lessons from the past decade

Peter Andres

• 10 years closer to the end of ‘conventional aviation security’

• 2 – 3 – 5 – 4

• Responsibilities, management & cooperation


Ron Louwerse

• Cooperation on security legislation

• Innovation – technology & processes

• Incidents shape policy


Mick O’Connell

• Situational awareness

• Use of intelligence


Paul Retter

• Greatest risk – complacency

• Uneven security capacities around the world

• Over reliance on technology


Erroll Southers

• Continuing radicalization

• Security technology keeping pace with new explosives

• Counter-terrorism priorities: intelligence & ‘human element’

Building on the lessons

So how do we get ….

1 More effective mix of resources

- Technology + people + processes + intelligence

2 More effective policy, management and collaboration

Networking Lunch

Next Generation Travel

Experience

Paul Behan, Head, Passenger Experience, IATA

Ken Dunlap, Global Director, Security & Travel

Facilitation, IATA

18 Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011

Next Generation Travel Experience

A passenger perspective

AVSEC World

Amsterdam

October 2011

Paul Behan

Head of Passenger Experience IATA

19 Simplifying the Business © INTERNATIONAL AIR TRANSPORT ASSOCIATION 2011

Addressing the passenger needs through StB


Fast Travel Vision

To reduce airline costs and enhance the passenger

experience by offering a range of self-service options

throughout the journey

By 2020, 80% of global passengers will be offered a

complete self-service suite based on industry

standards


Fast Travel: Check-in Why is it important?

It is the first opportunity to interact with the customer once the journey begins

There are many options today: online, mobile, kiosk and agent

There are standards and solutions in place

The ability to deliver consistency of process is there, but local environments remain challenging

However, it is a process that ultimately could be redundant in a few years.


Fast Travel: Baggage Why is it important?

The industry ability to process baggage efficiently

requires improvement and the current product is

frustrating passengers

There are few options today: self-tagging is growing, the

acceptance process is inconsistent & new baggage

charges remain difficult to understand and manage

Baggage preparation and acceptance processes need to

be vastly improved to aid an overall improved

experience for the passenger


Location:

Process:

Type:

Self Tagging

Bag Drop

Bag Drop:

Techno :

Local

Regulation:

All Scandinavia

2 steps

- Self Tagging at SSK

- Fast Bag Drop Off

Dedicated & CUSS

Dedicated only

Special Application

Active / Inactive

None


Location:

Process:

Type:

Self Tagging

Bag Drop

Bag Drop:

Techno :

Local

Regulation:

AKL

2 steps

- Self Tagging at SSK

- Fast Bag Drop Off

Domestic

Dedicated

Dedicated

-

None


Fast Travel: Document Check Why is it important?

Government requirements for documents and

data are increasing in scope and complexity,

now a fact of life in air travel

There are few options today: some online and some

kiosks solutions, but mainly agent managed

There are now standards in place, but the industry is

only embarking on passenger solutions

However, much work remains to streamline

government data requirements and management


Fast Travel: Flight re-booking Why is it important?

Misconnecting creates major stress on passengers, airlines and airports.

There are few options today: mainly agent recovery at ticket desks.

There are standards now in place and solutions are being developed

This area will become the most important area in the control of airlines to deliver a better passenger experience


Fast Travel: Self-boarding Why is it important?

The ability to deliver a self-service solution and

better experience all the way through the process

is what passengers want.

There are new options today: self-scanning mobile

boarding passes and ePassports & eGates – these

can aid boarding and document checking


The boarding process will move closer to including

border control needs as we move forward


Location:

Process:

Type:

Boarding

Token:

Barrier type:

-Flap / doors

-Flow detection

Local

Regulation:

All Scandinavia

Biometrics Self Boarding

Dedicated, Domestic

Biometrics, Credit Card

Frequent Flyer Card

Yes, turnstyle

No

-


Location:

Process:

Type:

Boarding

Token:

Barrier type:

-Flap / doors

-Flow detection

Local

Regulation:

ICN

Self Boarding & Doc Check

Dedicated, International

Passport

Yes

Yes

-


Fast Travel: Bag Recovery Why is it important?

It‟s frustrating when a bag is not delivered and

even more frustrating to wait in line to report it

There are self-service options today: some airline

systems and now Worldtracer web for self-service


This is a simple, easy improvement we can do today!

31 Simplifying the Business International Air Transport Association 2011

…what‟s coming

next?


…what‟s coming next?


…what‟s coming

next?


The focus is shifting to the passenger

01

Pre-travel

05

Authorisation

to proceed

02

Ticket

Issuance

03

Check-in

04

Document

Check

06

Baggage

processing

07

Immigration

exit control

08

Security

access

12

Immigration

entry control

09

Security

screening

10

Flight re-

booking

11

Boarding

13

Baggage

collection

14

Customs

Departure

Flight Arrival

“make it simple” “give me the tools”

“how can I prepare” “fix it quickly”


The game is shifting to a different paradigm

Self-managed travel

Customer fully in control…of most things

100% of the process for all passengers is a thing

of the past

Tailored process delivery and tools to manage

To facilitate such change, the physical landscape

will change too


http://www.iata.org/whatwedo/stb

To represent, lead and serve the airline industry

Checkpoint of the Future

Kenneth Dunlap

Global Director

Security & Travel Facilitation

Roll the video please

What are the Challenges? 1-2-3

[1] Aviation needs smarter and faster passenger screening

2.83 B passengers by end 2011 4%

5% annually through 2013

16 B passengers by 2050

Security lane processing rates

[2] Aviation security needs to maintain and build the confidence of a sophisticated traveling public to remain effective

Social media

Airport protests

Opt-out days

The “canary” or the fringe?

We need a confident public that trusts their authorities

New technology does not fit in an old checkpoint paradigm,

“Object finding” checkpoint has served us well, but should not mask the need for a new checkpoint philosophy

[3] Efficient modernization

6 Fundamentals of the Program

Look for bad people and not just bad objects

Use passenger data

Screen passengers based on risk

Include behaviour-based screening

Provide a better passenger experience

Leverage existing technology and investment

2011 Work Plan Develop passenger differentiation scheme

Develop specification of how the scheme would be structured

Define how passenger differentiation works

Outline regulatory and technological requirements

Develop model for passenger data/ information / intelligence integration Define set of passenger data available for analysis

Define process for collection, transmission and delivery for differentiation

2011Work Plan Define role of behavioral

analysis Define how behavioral analysis techniques can be incorporated

Consider deployment criteria and resource needs

Evaluate how technology may evolve to automate the behavior analysis process

Develop Known Traveller Program Define Known Traveller enrolment process and vetting criteria

Define infrastructure requirements (i.e., IT)

Identify risk areas (i.e., reliability, mutual recognition, etc)

Checkpoint of the Future –

Near term concept

Checkpoint of the Future – Concept

Enhanced

Security Lane Normal

Security

Lane

Known

Traveler Lane

To represent, lead and serve the airline industry

IATA 2011

Beyond Pat-downs and X-rays Moderator:


Panel:

• Craig Bradbrook, Director Security and Facilitation, ACI World

• Matthew Finn, Managing Director, AUGMENTIQ

• Andrew McClumpha, Technical Director, Booz and Company –

Chairman, InterTAG

• Ben Swagerman, Senior Vice-President Security Services,

KLM

• John Wagner, Executive Director, U.S. Customs and Border

Protection

Networking Break

Sponsored by

Breaking Down the Walls

Moderator:

Jim Marriott, Chief, Aviation Security Branch, ICAO

Panel:

• Aaron McCrorie, Director of Aviation Security Policy, Transport

Canada

• Tim Figures, Head of Aviation Security, UK Department for

Transport

• Ann Zipser, Director Global Policy and Programs, TSA

• Filip Cornelis, Head of Aviation Security, European Commission

55

Breaking Down the Walls: The Canadian Experience

AVSEC World 2011

Amsterdam, October 4 – 6

Why is collaboration important?

• Industry expertise and knowledge

• Industry partners implement and incur

costs of new security measures

• Build a security culture

• Efficiency of security measures

• Integrated nature of civil aviation 56

Examples of successful collaboration

with Industry and International Partners

• Regulatory Review Project: Performance Based

Regulations and Alternative Compliance Mechanisms

• Airport Security Programs

• Air Cargo Security Program

• Canada – US Beyond the Border Working Group

57

What other groups should be engaged in

developing an aviation security culture?

• Labour

• Customs organizations

• Immigration Officials

• General Public

58

59

Thank you

Aaron McCroire

Director, Aviation Security Policy

Aviation Security Directorate

Transport Canada

Better regulation for

aviation security

Tim Figures

Head of Aviation Security

Department for Transport

Security paradox

• Increasing, rapidly evolving threat

• Low public risk appetite

• Decreasing tolerance of security processes

• Decreasing willingness to pay for security costs

Regulatory reform objectives

• To create an aviation security system which:

– Maintains and improves security standards

• promotes continuous improvement culture by

industry

– Is consistent with better regulation principles

– Supports a „better not bigger‟ approach to

airport development

• Efficiency and innovation

• Improved passenger experience

Key reform principles

• Managing risks effectively, not creating a „state‟

of absolute security

• Risk management techniques can be applied

• Government – threat

• Industry – risk, process, delivery

• Build on aviation industry existing best practice

– Safety management systems

– IATA and Transport Canada

Emerging conclusions

• Regulating process does not lead to a focus on

innovation and quality

• Risk management principles applied

insufficiently rigorously

• Inspection regime resource-intensive, tax payer

funded and relies on „snapshot‟ assessments

• Outcome-focussed, risk-based regulation, based

on existing best practice in aviation safety,

provides a useful model to explore

SeMS architecture

•Threat

identification

•Risk

assessment

•Vulnerability

•Prioritisation

•Risk

Assessment

Group

Risk

•Security

manual

•Accountable

manager

•Corporate

governance

Procedure

•Covert tests

•Audit

•Occurrence

reporting

•Confidential

reporting

•Security

Committee

Assurance

•Training

programme

•Corporate

comms

Culture

Statutory Security Responsibility

Delivery change

• Transfer of functions to CAA

• Safety – security alignment

• One industry, one regulator

• User pays principle

• Consultation now live

– www.dft.gov.uk/consultations

Benefits

• Significant potential for

– Improved security standards through

embedding quality and continuous

improvement

– Innovation by operators in developing new

processes

– Improvements to the passenger experience

– Efficiency gains: security costs UK industry

around £1bn p.a.

Conclusions

• Consistency of outcome not process is what

matters

• Industry is best placed to drive innovation, not

governments or regulators

• Outcome-focussed, risk-based regulation

provides a framework for new approaches,

without compromising security

• Greatest benefits come from widespread

adoption of the model

Breaking Down the Walls

IATA AVSEC World 2011 October 4, 2011

Ann M. Zipser

Director, Global Policy and Programs Office of Global Strategies

69

Evolving Threat Challenge:

Collaboration—We can’t do it alone

Develop long-term, sustainable, and proactive solutions to new threats and share best practices

Continue engaging closely with international governments and industry

Harmonize our security measures and practices

70

Cooperative Efforts with

International Partners

Advance our effective best practices through multilateral engagements

Share our U.S. initiatives in multilateral environments

Cultivate collaboration with new and existing international partners

71

Outreach

Government-to-Government Engagement

Bilateral working groups

Host and conduct delegation visits

International Government Web Board

International agreements (FAMS, SSI, technology loans)

72

Outreach (continued)

Industry Engagement

Conducting corporate visits with international air carriers

Liaison with international air carriers on Secure Flight issues

Host or attend aviation association meetings

73

Outreach (continued)

Training/Capacity Development

Ad Hoc Group on Partnership in Aviation Security Capacity Building

Aviation Security Sustainable International Standards (ASSIST) Teams

Sponsors and Stakeholders (Anti-terrorism Assistance (ATA) Program; Organization of American States; ICAO)

74

Critical Needs for Future

Engagement

Information Sharing to Accomplish Common Security Goals

Increased use of technology for security (e.g., equipment loans, International AIT Summit)

Enhanced International Cargo Security Standards

Risk-based, intelligence-driven screening procedures

75

Policy Development Security Policies: Stronger security measures for

transporting passengers and goods globally

Screening: Global efforts for specific technology = stronger screening of passengers and cargo

Sustainability: Monitoring intelligence information and international stakeholder feedback = development toward long-term sustainable policies

76

Risk-Based Security Initiative

Aim to improve passenger experience using risk-based, intelligence-driven screening procedures and enhanced use of technology

TSA is accelerating efforts to optimize screening to gain system-wide efficiencies.

Offer expedited screening for select passengers (known/trusted travelers)

77

Closing Remarks


Cocktail Reception and

Boat Tour

Sponsored by

Documents

Official Opening and Welcome Remarks - Worldtek Travel · Official Opening and Welcome Remarks Moderator: ... Technical Director, Booz and Company – Chairman, ... costs of new security