Trung PhamWoolloomooloo, 2011

416-343-758 Email: trantaitrung.pham@bluemountains.edu.au

United States’ Driver License

Student Visa subclass 573

PROFESSIONAL EXPERIENCE

November 2016- Present Mercure Sydney Central, Sydney CBD

Food and Beverage Attendant

Providing the highest standards of all aspects of the food and beverage menus to give them an exceptional dining experience.

Assisting guest based on individual taste preferences to enrich the dining experience

Maintaining, stocking, and displaying food according to hotel procedures. Maintaining a well-cleaned working and service environment to ensure going

beyond an overall pleasant and positive experience Being in-charge of delivering in-room dining service orders and amenities

properly Confidently working under pressure and fast-paced environment on a daily

basis

April 2016 – October 2016 Novotel on Collins & Pullman on the Park, Melbourne CBD

Bar Attendant / Barista / Food & Beverage Attendant

Managing opening and closing Micros POS system along with guest order Ensuring that customers are well educated products & services Maintaining the top quality, consistent food and beverage standards Greeting all customers with fast, friendly way Handling customer complaints in the right procedure Preparing and operating lunch and dinner banquet service Setting up and closing the buffet service, as well as a la carte dinning Being in-charge of conferencing, room service operation, mini bar stock

control

Accomplishments: Employee of the months, Advanced Latte Arts attributes.

January 2016 – April 2016 H Café, Bankstown, NSW

Barista

Greeting customers with the welcome and friendly service Making and serving all the beverage concepts including coffee, milkshake,

ice blended, fresh juice, tea Ensuring Opening and Closing POS in a proper sequence Help customer perceive thoroughly the difference in each coffee beans and

food menu Doing upselling to generate better revenues Operating well-maintained hygiene condition for equipment, table service Improving customer experience by creating exceptional beverage concepts

October 2015 – April 2016 Blue Mountains International Hotel Management School, NSW

Duty Manager / Food & Beverage Attendant

Ensuring school safety by checking around campus. Managing Food and Beverage operation in Fine Dining restaurant Supporting students in both emergency and non-emergency cases Following standard fine dining sequence Greeting customers and making them feel comfortable Giving recommendation in wine service Stewarding and kitchen preparation duties

Room Attendant Trainee

Cleaning student rooms, public areas; including bedroom, bathrooms, floors, and corridors according to hotel standards

Ensuring towels and line are in full supplied stock and stored neatly Reporting any lost property for housekeeping department Maintaining high standard grooming and good communication skill with

guests and colleagues

Guest Service Agent Trainee

Providing warm welcome guests or students while impressing prompt, courteous service from the beginning procedure through to the last check-out

Promoting smart upselling hotel facilities through food and beverage and room service.

Ensuring efficient delivery of guest amenities, as well as the security of guests and their properties.

Meeting and going beyond guest expections and handling customer complaints well in a good manner and right procedure

Accomplishments: Three Pillars Approach, Quiet Achiever-School Recognition Award

April 2015 – June 2015 Pandora Sky Lounge, Ho Chi Minh City, Vietnam

Bartender & Barista

Mixing all the basic, contemporary and self-creation cocktails and mocktails Serving all the concepts of Italian coffee, both local and import beer and

wine Daily checking the opening and closing POS system Being active operation and high quality service of Lounge Bar’s Outlet Taking an account of customers’ complaints in the most effective way Handling with stock preparation and control daily and monthly Representing supreme hygiene condition for bar lounge.

Accomplishments: Top Outstanding Employee of the Month-Staff Recognition Award

EDUCATION BACKGROUND

July 2015 - Present Blue Mountains International Hotel Management School

Bachelor of Business (International Hotel & Resort Management)

May 2013 – February 2015 University of Central Oklahoma

Bachelor of Business Administration in Accounting

FURTHER TRAINING

February 2015 – May 2015 Asia-Europe Vocational School, Vietnam

Advanced Mixology, Barista, Flair Bartending Advanced Diploma

August 2015 CBD College, Sydney, Australia

Certificate III in Hospitality

REFEREES

Grant Thompson

Food and Beverage Instructor, BMIHMS

Email: Grant.Thompson@bluemountains.edu.au

Sophie H

Owner, H Café brands

Email: sophie.sun@hcafe.com.au

Jaqueline Comb

Food and Beverage Manager, Novotel Melbourne on Collins

Email: h1587fb@accor.com