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Colombia 2013
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Colombia Insight Trip 2012
January 2013
Dear Fellow Sojourner
We are looking forward to traveling with you on our upcoming trip to Columbia We will have an amazing time exploring Opportunityrsquos work
This trip will open our eyes and our hearts and allow us to enter in and walk a mile in the shoes of our clients and their families We will get up close and personal and see their businesses in real time As we travel together we will have intentional time and space to process what we are seeing and feeling We will encourage you to enter in and share with your ideas and impressions One of the things we have discovered is that great ideas are often birthed on these trips Ideas that are helpful both with our partners in Colombia as well as with our communities across Canada
As we travel through Colombia Opportunity International staff partners will accompany us Opportunity staff in country are passionately engaged and they will be sharing the backstory on how things evolve in the communities we visit and what is emerging as we grow our footprint to reach more of the economically challenged poor
Enclosed you will find information that should be helpful for you in your final stages of planning If you have any questions please feel free to call us we are here to serve you While extensive planning and preparation will go into the itinerary ldquochangerdquo is the only part truly guaranteed ndash and as a group we will adapt accordingly update you frequently and include it as part our cross-cultural learning experience
Onward - with JOY
Doris Olafsen EVP OIC 6046149892
1
Insight Trip Objectives
To learn about the economic social and spiritual climate in developing countries
To witness the hope and dignity up close To enter into a dynamic and personal relationship with Opportunity clients
To witness firsthand how small amounts of capital training and other financial products empower entrepreneurs in the developing world
To reflect and consider ways we can partner with those living in poverty
2
Travelers Code of Ethics Always remember
to travel with humility with an earnest desire to learn more from people you are visiting
to be sensitive to cultural differences and to avoid situations that might be offensive When taking photos ask first then take the picture
to cultivate the habit of listening rather than merely hearing remember you are a guest not a tourist
to realize that people in the country you visit have different concepts of timing and punctuality
to acquaint yourself with local customs our hosts will appreciate your effort
to avoid the Western practice of knowing all the answers cultivate the habit of asking questions
to remember when purchasing items the bargain you obtain is only possible because of the low wages paid to the maker
to not make promises to people in your host country unless you are certain you can carry them through
to spend time reflecting on your daily experiences in an attempt to deepen your understanding
3
4
As you think about traveling to Colombia try to become familiar with the history culture and background of the country In this section you will also find a short language guide to help you with quick phrases
Quick FactsPopulation 44725543Languages SpanishMedian Age 28 yearsReligions Roman Catholic (90) Other (10)Current Leader President Juan Manuel Santos CalderonExports petroleum coffee coal nickel flowers bananas flowersGDP $4354 billionGovernment RepublicCapital City Bogota
Quick Facts
5
Travel Details So you know what we know We suggest you do not use a waist packmdashthey tend to attract thieves The safest clothes to wear are pants or skirts with zippered buttoned or Velcro pockets
For up to date travel advisories inoculations please visit your family doctor or your local travel health clinic
If you wear glasses or contact lenses take a spare pair and your prescription
If you require a particular medication take an adequate supply Take the prescription or better still part of the packaging showing the generic rather than the brand name (which may not be locally available) as it will make getting replacements easier
Make sure you drink enough - dont rely on feeling thirsty to indicate when you should drink Always carry a water bottle with you on long excursions We will always have bottled water available
The number one rule is donrsquot consume unbottled water (including ice) Only use water from containers with a serrated seal mdash not tops or corks Take care with fruit juice particularly if water may have been added Milk should be treated with caution as it is often unpasteurized Tea or coffee should also be OK since the water should have been boiled Remember to brush your teeth with bottled water rather than straight from the tap
If you can cook it boil it or peel it you can eat it otherwise forget it Steaming does not make shellfish safe for eating
6
So you know what we know
Visa Passport and Departure Tax Your passport must be valid for six months from the date you enter your destination If you do not hold a valid passport or your passport will expire soon please take action to acquire a new one Tourists visiting Colombia for fewer than 60 days do not need Visas In order to leave the country you may need to pay an exit tax Some airlines include this tax in your ticket price
Money and ATMs Please bring US dollars not older than the year 2006 to be converted into local currency at the airport for any personal purchases like souvenirs local snacks wares from our clientsrsquo businesses or anything else you should need while you are in the country Our general rule of thumb is to bring about $200 per person but this varies by individual and what heshe intends to buy The Colombian currency is the Colombian peso Bills are issued as 1000 2000 5000 10000 20000 and 50000 peso notes Credit and debit cards are the safest and easiest way to access money in Colombia Most major banks have adjacent ATMs and accept international debit cards for a nominal transaction and exchange fee
Call your credit card companies using the number on the back of the cards in order to let them know that you will be in another country Many companies protect your card by blocking purchases that are made in areas outside of your own state or country if you do not warn them in advance that you are traveling
Visa and MasterCard are more widely accepted than other cards You can use your credit card safely at the hotels where we will be staying and you can always charge incidentals to your room and pay upon check-out We recommend however that you do not use your credit card for small souvenir purchases or give it to a vendor in marketplaces Please carry cash for such purposes
7
So you know what we know
Dress Remember to dress conservatively
Interactions Shake hands with everyone when you enter or leave a room Smile when you speak to people Do not beckon people with the traditional American style of signaling with one finger This is viewed as a demeaning gesture If you need to call someone over use your whole hand with the palm facing down Ladies please place (or hang) your purses on the table or chair itrsquos impolite to place them on the floor
Maintaining eye contact is considered polite as are lengthy introductions Colombians generally speak in greater proximity than North Americans but engage in less physical contact than other South Americans The OK symbol does not mean OK in Colombia and will therefore not be understood
Colombians like many people in Latin America have a flexible view on time It is customary for people to be late to meetings and appointments Be prepared to wait a few minutes but try to be punctual Similarly if someone tells you he will call ldquotomorrowrdquo he might not call for several days Colombia is known for hot-topic issues like drugs and violence If possible avoid or be careful talking about politics religion and drugs In addition do not talk about Panama because many Colombians think that the US stole Panama from Colombia in order to build the Panama Canal Gringo is not an insulting term so do not be offended if someone calls you a gringo It simply means someone from the US Men may make comments to women as they walk around It is best to ignore them and to avoid doing anything that may be considered flirtatious
If not already added to your bill you should leave a ten percent gratuity for meals and services
8
9
Who To ContactOpportunidad Latinoamerica Colombia
Opportunity International Colombia Brian Olarte Cashin bolarteoicolombiacom
Office Number 011 57 1 2114832
AGAPE James Frantz CTO jamesrfrantzgmailcom
Bogotaacute Colombia - Phone 011 (57) -310-550-8441 (cell) 011 (57) 1-624-9292
Opportunity International Canada Doris Olafsen EVP
Phone (604) 614-9892 dolafsenopportunityinternationalca
SB Sofitel Santa ClaraCalle Del Torno 39-29
Barrio San DiegoBolivar Cartagena
ColombiaPhone(+57)56504700
Fax(+57)56648040Email H1871-REsofitelcom
In Canada Opportunity International Canada
Jo-Anne Morris Executive AssistantPhone 604-614-6344
Email jmorrisopportunityinternationalca
Colombia - BOGOTAacute Embassy of Canada
Address Cra 7 No 114-33 Piso 14 Bogotaacute ColombiaPostal Address PO Box 110067 Bogotaacute Colombia
Tel 57 (1) 657-9800 Fax 57 (1) 657-9912
Email bgotainternationalgccaInternet httpwwwcolombiagcca
10
Wondering what to pack Skirts pants long skirts or loose cotton pants Capri pants bermuda shorts
Shirts cotton blouses polo style shirts or nice t-shirts short sleeves sleeveless tops are encouraged (but no tank tops or low cut shirts) sweater blazer (it may be cool in the evenings)
Women a dress or skirt and blouse are recommended
Comfortable walking shoes
Bathing suit
Small back pack (to carry water bottle umbrella camera)
Sunscreen and hat
Insect repellent containing DEET in 30-35 strength for adults and 6-10 for children
Toiletries (including hand sanitizer Pepto Bismol Advil and your personal medications)
A small flashlight and extra batteries
Bring a small amount of US cash ($200-$400) to convert into local currency
We request that you take care of purchasing any travel insurance that you require
Practical Travel Information
11
12
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
January 2013
Dear Fellow Sojourner
We are looking forward to traveling with you on our upcoming trip to Columbia We will have an amazing time exploring Opportunityrsquos work
This trip will open our eyes and our hearts and allow us to enter in and walk a mile in the shoes of our clients and their families We will get up close and personal and see their businesses in real time As we travel together we will have intentional time and space to process what we are seeing and feeling We will encourage you to enter in and share with your ideas and impressions One of the things we have discovered is that great ideas are often birthed on these trips Ideas that are helpful both with our partners in Colombia as well as with our communities across Canada
As we travel through Colombia Opportunity International staff partners will accompany us Opportunity staff in country are passionately engaged and they will be sharing the backstory on how things evolve in the communities we visit and what is emerging as we grow our footprint to reach more of the economically challenged poor
Enclosed you will find information that should be helpful for you in your final stages of planning If you have any questions please feel free to call us we are here to serve you While extensive planning and preparation will go into the itinerary ldquochangerdquo is the only part truly guaranteed ndash and as a group we will adapt accordingly update you frequently and include it as part our cross-cultural learning experience
Onward - with JOY
Doris Olafsen EVP OIC 6046149892
1
Insight Trip Objectives
To learn about the economic social and spiritual climate in developing countries
To witness the hope and dignity up close To enter into a dynamic and personal relationship with Opportunity clients
To witness firsthand how small amounts of capital training and other financial products empower entrepreneurs in the developing world
To reflect and consider ways we can partner with those living in poverty
2
Travelers Code of Ethics Always remember
to travel with humility with an earnest desire to learn more from people you are visiting
to be sensitive to cultural differences and to avoid situations that might be offensive When taking photos ask first then take the picture
to cultivate the habit of listening rather than merely hearing remember you are a guest not a tourist
to realize that people in the country you visit have different concepts of timing and punctuality
to acquaint yourself with local customs our hosts will appreciate your effort
to avoid the Western practice of knowing all the answers cultivate the habit of asking questions
to remember when purchasing items the bargain you obtain is only possible because of the low wages paid to the maker
to not make promises to people in your host country unless you are certain you can carry them through
to spend time reflecting on your daily experiences in an attempt to deepen your understanding
3
4
As you think about traveling to Colombia try to become familiar with the history culture and background of the country In this section you will also find a short language guide to help you with quick phrases
Quick FactsPopulation 44725543Languages SpanishMedian Age 28 yearsReligions Roman Catholic (90) Other (10)Current Leader President Juan Manuel Santos CalderonExports petroleum coffee coal nickel flowers bananas flowersGDP $4354 billionGovernment RepublicCapital City Bogota
Quick Facts
5
Travel Details So you know what we know We suggest you do not use a waist packmdashthey tend to attract thieves The safest clothes to wear are pants or skirts with zippered buttoned or Velcro pockets
For up to date travel advisories inoculations please visit your family doctor or your local travel health clinic
If you wear glasses or contact lenses take a spare pair and your prescription
If you require a particular medication take an adequate supply Take the prescription or better still part of the packaging showing the generic rather than the brand name (which may not be locally available) as it will make getting replacements easier
Make sure you drink enough - dont rely on feeling thirsty to indicate when you should drink Always carry a water bottle with you on long excursions We will always have bottled water available
The number one rule is donrsquot consume unbottled water (including ice) Only use water from containers with a serrated seal mdash not tops or corks Take care with fruit juice particularly if water may have been added Milk should be treated with caution as it is often unpasteurized Tea or coffee should also be OK since the water should have been boiled Remember to brush your teeth with bottled water rather than straight from the tap
If you can cook it boil it or peel it you can eat it otherwise forget it Steaming does not make shellfish safe for eating
6
So you know what we know
Visa Passport and Departure Tax Your passport must be valid for six months from the date you enter your destination If you do not hold a valid passport or your passport will expire soon please take action to acquire a new one Tourists visiting Colombia for fewer than 60 days do not need Visas In order to leave the country you may need to pay an exit tax Some airlines include this tax in your ticket price
Money and ATMs Please bring US dollars not older than the year 2006 to be converted into local currency at the airport for any personal purchases like souvenirs local snacks wares from our clientsrsquo businesses or anything else you should need while you are in the country Our general rule of thumb is to bring about $200 per person but this varies by individual and what heshe intends to buy The Colombian currency is the Colombian peso Bills are issued as 1000 2000 5000 10000 20000 and 50000 peso notes Credit and debit cards are the safest and easiest way to access money in Colombia Most major banks have adjacent ATMs and accept international debit cards for a nominal transaction and exchange fee
Call your credit card companies using the number on the back of the cards in order to let them know that you will be in another country Many companies protect your card by blocking purchases that are made in areas outside of your own state or country if you do not warn them in advance that you are traveling
Visa and MasterCard are more widely accepted than other cards You can use your credit card safely at the hotels where we will be staying and you can always charge incidentals to your room and pay upon check-out We recommend however that you do not use your credit card for small souvenir purchases or give it to a vendor in marketplaces Please carry cash for such purposes
7
So you know what we know
Dress Remember to dress conservatively
Interactions Shake hands with everyone when you enter or leave a room Smile when you speak to people Do not beckon people with the traditional American style of signaling with one finger This is viewed as a demeaning gesture If you need to call someone over use your whole hand with the palm facing down Ladies please place (or hang) your purses on the table or chair itrsquos impolite to place them on the floor
Maintaining eye contact is considered polite as are lengthy introductions Colombians generally speak in greater proximity than North Americans but engage in less physical contact than other South Americans The OK symbol does not mean OK in Colombia and will therefore not be understood
Colombians like many people in Latin America have a flexible view on time It is customary for people to be late to meetings and appointments Be prepared to wait a few minutes but try to be punctual Similarly if someone tells you he will call ldquotomorrowrdquo he might not call for several days Colombia is known for hot-topic issues like drugs and violence If possible avoid or be careful talking about politics religion and drugs In addition do not talk about Panama because many Colombians think that the US stole Panama from Colombia in order to build the Panama Canal Gringo is not an insulting term so do not be offended if someone calls you a gringo It simply means someone from the US Men may make comments to women as they walk around It is best to ignore them and to avoid doing anything that may be considered flirtatious
If not already added to your bill you should leave a ten percent gratuity for meals and services
8
9
Who To ContactOpportunidad Latinoamerica Colombia
Opportunity International Colombia Brian Olarte Cashin bolarteoicolombiacom
Office Number 011 57 1 2114832
AGAPE James Frantz CTO jamesrfrantzgmailcom
Bogotaacute Colombia - Phone 011 (57) -310-550-8441 (cell) 011 (57) 1-624-9292
Opportunity International Canada Doris Olafsen EVP
Phone (604) 614-9892 dolafsenopportunityinternationalca
SB Sofitel Santa ClaraCalle Del Torno 39-29
Barrio San DiegoBolivar Cartagena
ColombiaPhone(+57)56504700
Fax(+57)56648040Email H1871-REsofitelcom
In Canada Opportunity International Canada
Jo-Anne Morris Executive AssistantPhone 604-614-6344
Email jmorrisopportunityinternationalca
Colombia - BOGOTAacute Embassy of Canada
Address Cra 7 No 114-33 Piso 14 Bogotaacute ColombiaPostal Address PO Box 110067 Bogotaacute Colombia
Tel 57 (1) 657-9800 Fax 57 (1) 657-9912
Email bgotainternationalgccaInternet httpwwwcolombiagcca
10
Wondering what to pack Skirts pants long skirts or loose cotton pants Capri pants bermuda shorts
Shirts cotton blouses polo style shirts or nice t-shirts short sleeves sleeveless tops are encouraged (but no tank tops or low cut shirts) sweater blazer (it may be cool in the evenings)
Women a dress or skirt and blouse are recommended
Comfortable walking shoes
Bathing suit
Small back pack (to carry water bottle umbrella camera)
Sunscreen and hat
Insect repellent containing DEET in 30-35 strength for adults and 6-10 for children
Toiletries (including hand sanitizer Pepto Bismol Advil and your personal medications)
A small flashlight and extra batteries
Bring a small amount of US cash ($200-$400) to convert into local currency
We request that you take care of purchasing any travel insurance that you require
Practical Travel Information
11
12
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Insight Trip Objectives
To learn about the economic social and spiritual climate in developing countries
To witness the hope and dignity up close To enter into a dynamic and personal relationship with Opportunity clients
To witness firsthand how small amounts of capital training and other financial products empower entrepreneurs in the developing world
To reflect and consider ways we can partner with those living in poverty
2
Travelers Code of Ethics Always remember
to travel with humility with an earnest desire to learn more from people you are visiting
to be sensitive to cultural differences and to avoid situations that might be offensive When taking photos ask first then take the picture
to cultivate the habit of listening rather than merely hearing remember you are a guest not a tourist
to realize that people in the country you visit have different concepts of timing and punctuality
to acquaint yourself with local customs our hosts will appreciate your effort
to avoid the Western practice of knowing all the answers cultivate the habit of asking questions
to remember when purchasing items the bargain you obtain is only possible because of the low wages paid to the maker
to not make promises to people in your host country unless you are certain you can carry them through
to spend time reflecting on your daily experiences in an attempt to deepen your understanding
3
4
As you think about traveling to Colombia try to become familiar with the history culture and background of the country In this section you will also find a short language guide to help you with quick phrases
Quick FactsPopulation 44725543Languages SpanishMedian Age 28 yearsReligions Roman Catholic (90) Other (10)Current Leader President Juan Manuel Santos CalderonExports petroleum coffee coal nickel flowers bananas flowersGDP $4354 billionGovernment RepublicCapital City Bogota
Quick Facts
5
Travel Details So you know what we know We suggest you do not use a waist packmdashthey tend to attract thieves The safest clothes to wear are pants or skirts with zippered buttoned or Velcro pockets
For up to date travel advisories inoculations please visit your family doctor or your local travel health clinic
If you wear glasses or contact lenses take a spare pair and your prescription
If you require a particular medication take an adequate supply Take the prescription or better still part of the packaging showing the generic rather than the brand name (which may not be locally available) as it will make getting replacements easier
Make sure you drink enough - dont rely on feeling thirsty to indicate when you should drink Always carry a water bottle with you on long excursions We will always have bottled water available
The number one rule is donrsquot consume unbottled water (including ice) Only use water from containers with a serrated seal mdash not tops or corks Take care with fruit juice particularly if water may have been added Milk should be treated with caution as it is often unpasteurized Tea or coffee should also be OK since the water should have been boiled Remember to brush your teeth with bottled water rather than straight from the tap
If you can cook it boil it or peel it you can eat it otherwise forget it Steaming does not make shellfish safe for eating
6
So you know what we know
Visa Passport and Departure Tax Your passport must be valid for six months from the date you enter your destination If you do not hold a valid passport or your passport will expire soon please take action to acquire a new one Tourists visiting Colombia for fewer than 60 days do not need Visas In order to leave the country you may need to pay an exit tax Some airlines include this tax in your ticket price
Money and ATMs Please bring US dollars not older than the year 2006 to be converted into local currency at the airport for any personal purchases like souvenirs local snacks wares from our clientsrsquo businesses or anything else you should need while you are in the country Our general rule of thumb is to bring about $200 per person but this varies by individual and what heshe intends to buy The Colombian currency is the Colombian peso Bills are issued as 1000 2000 5000 10000 20000 and 50000 peso notes Credit and debit cards are the safest and easiest way to access money in Colombia Most major banks have adjacent ATMs and accept international debit cards for a nominal transaction and exchange fee
Call your credit card companies using the number on the back of the cards in order to let them know that you will be in another country Many companies protect your card by blocking purchases that are made in areas outside of your own state or country if you do not warn them in advance that you are traveling
Visa and MasterCard are more widely accepted than other cards You can use your credit card safely at the hotels where we will be staying and you can always charge incidentals to your room and pay upon check-out We recommend however that you do not use your credit card for small souvenir purchases or give it to a vendor in marketplaces Please carry cash for such purposes
7
So you know what we know
Dress Remember to dress conservatively
Interactions Shake hands with everyone when you enter or leave a room Smile when you speak to people Do not beckon people with the traditional American style of signaling with one finger This is viewed as a demeaning gesture If you need to call someone over use your whole hand with the palm facing down Ladies please place (or hang) your purses on the table or chair itrsquos impolite to place them on the floor
Maintaining eye contact is considered polite as are lengthy introductions Colombians generally speak in greater proximity than North Americans but engage in less physical contact than other South Americans The OK symbol does not mean OK in Colombia and will therefore not be understood
Colombians like many people in Latin America have a flexible view on time It is customary for people to be late to meetings and appointments Be prepared to wait a few minutes but try to be punctual Similarly if someone tells you he will call ldquotomorrowrdquo he might not call for several days Colombia is known for hot-topic issues like drugs and violence If possible avoid or be careful talking about politics religion and drugs In addition do not talk about Panama because many Colombians think that the US stole Panama from Colombia in order to build the Panama Canal Gringo is not an insulting term so do not be offended if someone calls you a gringo It simply means someone from the US Men may make comments to women as they walk around It is best to ignore them and to avoid doing anything that may be considered flirtatious
If not already added to your bill you should leave a ten percent gratuity for meals and services
8
9
Who To ContactOpportunidad Latinoamerica Colombia
Opportunity International Colombia Brian Olarte Cashin bolarteoicolombiacom
Office Number 011 57 1 2114832
AGAPE James Frantz CTO jamesrfrantzgmailcom
Bogotaacute Colombia - Phone 011 (57) -310-550-8441 (cell) 011 (57) 1-624-9292
Opportunity International Canada Doris Olafsen EVP
Phone (604) 614-9892 dolafsenopportunityinternationalca
SB Sofitel Santa ClaraCalle Del Torno 39-29
Barrio San DiegoBolivar Cartagena
ColombiaPhone(+57)56504700
Fax(+57)56648040Email H1871-REsofitelcom
In Canada Opportunity International Canada
Jo-Anne Morris Executive AssistantPhone 604-614-6344
Email jmorrisopportunityinternationalca
Colombia - BOGOTAacute Embassy of Canada
Address Cra 7 No 114-33 Piso 14 Bogotaacute ColombiaPostal Address PO Box 110067 Bogotaacute Colombia
Tel 57 (1) 657-9800 Fax 57 (1) 657-9912
Email bgotainternationalgccaInternet httpwwwcolombiagcca
10
Wondering what to pack Skirts pants long skirts or loose cotton pants Capri pants bermuda shorts
Shirts cotton blouses polo style shirts or nice t-shirts short sleeves sleeveless tops are encouraged (but no tank tops or low cut shirts) sweater blazer (it may be cool in the evenings)
Women a dress or skirt and blouse are recommended
Comfortable walking shoes
Bathing suit
Small back pack (to carry water bottle umbrella camera)
Sunscreen and hat
Insect repellent containing DEET in 30-35 strength for adults and 6-10 for children
Toiletries (including hand sanitizer Pepto Bismol Advil and your personal medications)
A small flashlight and extra batteries
Bring a small amount of US cash ($200-$400) to convert into local currency
We request that you take care of purchasing any travel insurance that you require
Practical Travel Information
11
12
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Travelers Code of Ethics Always remember
to travel with humility with an earnest desire to learn more from people you are visiting
to be sensitive to cultural differences and to avoid situations that might be offensive When taking photos ask first then take the picture
to cultivate the habit of listening rather than merely hearing remember you are a guest not a tourist
to realize that people in the country you visit have different concepts of timing and punctuality
to acquaint yourself with local customs our hosts will appreciate your effort
to avoid the Western practice of knowing all the answers cultivate the habit of asking questions
to remember when purchasing items the bargain you obtain is only possible because of the low wages paid to the maker
to not make promises to people in your host country unless you are certain you can carry them through
to spend time reflecting on your daily experiences in an attempt to deepen your understanding
3
4
As you think about traveling to Colombia try to become familiar with the history culture and background of the country In this section you will also find a short language guide to help you with quick phrases
Quick FactsPopulation 44725543Languages SpanishMedian Age 28 yearsReligions Roman Catholic (90) Other (10)Current Leader President Juan Manuel Santos CalderonExports petroleum coffee coal nickel flowers bananas flowersGDP $4354 billionGovernment RepublicCapital City Bogota
Quick Facts
5
Travel Details So you know what we know We suggest you do not use a waist packmdashthey tend to attract thieves The safest clothes to wear are pants or skirts with zippered buttoned or Velcro pockets
For up to date travel advisories inoculations please visit your family doctor or your local travel health clinic
If you wear glasses or contact lenses take a spare pair and your prescription
If you require a particular medication take an adequate supply Take the prescription or better still part of the packaging showing the generic rather than the brand name (which may not be locally available) as it will make getting replacements easier
Make sure you drink enough - dont rely on feeling thirsty to indicate when you should drink Always carry a water bottle with you on long excursions We will always have bottled water available
The number one rule is donrsquot consume unbottled water (including ice) Only use water from containers with a serrated seal mdash not tops or corks Take care with fruit juice particularly if water may have been added Milk should be treated with caution as it is often unpasteurized Tea or coffee should also be OK since the water should have been boiled Remember to brush your teeth with bottled water rather than straight from the tap
If you can cook it boil it or peel it you can eat it otherwise forget it Steaming does not make shellfish safe for eating
6
So you know what we know
Visa Passport and Departure Tax Your passport must be valid for six months from the date you enter your destination If you do not hold a valid passport or your passport will expire soon please take action to acquire a new one Tourists visiting Colombia for fewer than 60 days do not need Visas In order to leave the country you may need to pay an exit tax Some airlines include this tax in your ticket price
Money and ATMs Please bring US dollars not older than the year 2006 to be converted into local currency at the airport for any personal purchases like souvenirs local snacks wares from our clientsrsquo businesses or anything else you should need while you are in the country Our general rule of thumb is to bring about $200 per person but this varies by individual and what heshe intends to buy The Colombian currency is the Colombian peso Bills are issued as 1000 2000 5000 10000 20000 and 50000 peso notes Credit and debit cards are the safest and easiest way to access money in Colombia Most major banks have adjacent ATMs and accept international debit cards for a nominal transaction and exchange fee
Call your credit card companies using the number on the back of the cards in order to let them know that you will be in another country Many companies protect your card by blocking purchases that are made in areas outside of your own state or country if you do not warn them in advance that you are traveling
Visa and MasterCard are more widely accepted than other cards You can use your credit card safely at the hotels where we will be staying and you can always charge incidentals to your room and pay upon check-out We recommend however that you do not use your credit card for small souvenir purchases or give it to a vendor in marketplaces Please carry cash for such purposes
7
So you know what we know
Dress Remember to dress conservatively
Interactions Shake hands with everyone when you enter or leave a room Smile when you speak to people Do not beckon people with the traditional American style of signaling with one finger This is viewed as a demeaning gesture If you need to call someone over use your whole hand with the palm facing down Ladies please place (or hang) your purses on the table or chair itrsquos impolite to place them on the floor
Maintaining eye contact is considered polite as are lengthy introductions Colombians generally speak in greater proximity than North Americans but engage in less physical contact than other South Americans The OK symbol does not mean OK in Colombia and will therefore not be understood
Colombians like many people in Latin America have a flexible view on time It is customary for people to be late to meetings and appointments Be prepared to wait a few minutes but try to be punctual Similarly if someone tells you he will call ldquotomorrowrdquo he might not call for several days Colombia is known for hot-topic issues like drugs and violence If possible avoid or be careful talking about politics religion and drugs In addition do not talk about Panama because many Colombians think that the US stole Panama from Colombia in order to build the Panama Canal Gringo is not an insulting term so do not be offended if someone calls you a gringo It simply means someone from the US Men may make comments to women as they walk around It is best to ignore them and to avoid doing anything that may be considered flirtatious
If not already added to your bill you should leave a ten percent gratuity for meals and services
8
9
Who To ContactOpportunidad Latinoamerica Colombia
Opportunity International Colombia Brian Olarte Cashin bolarteoicolombiacom
Office Number 011 57 1 2114832
AGAPE James Frantz CTO jamesrfrantzgmailcom
Bogotaacute Colombia - Phone 011 (57) -310-550-8441 (cell) 011 (57) 1-624-9292
Opportunity International Canada Doris Olafsen EVP
Phone (604) 614-9892 dolafsenopportunityinternationalca
SB Sofitel Santa ClaraCalle Del Torno 39-29
Barrio San DiegoBolivar Cartagena
ColombiaPhone(+57)56504700
Fax(+57)56648040Email H1871-REsofitelcom
In Canada Opportunity International Canada
Jo-Anne Morris Executive AssistantPhone 604-614-6344
Email jmorrisopportunityinternationalca
Colombia - BOGOTAacute Embassy of Canada
Address Cra 7 No 114-33 Piso 14 Bogotaacute ColombiaPostal Address PO Box 110067 Bogotaacute Colombia
Tel 57 (1) 657-9800 Fax 57 (1) 657-9912
Email bgotainternationalgccaInternet httpwwwcolombiagcca
10
Wondering what to pack Skirts pants long skirts or loose cotton pants Capri pants bermuda shorts
Shirts cotton blouses polo style shirts or nice t-shirts short sleeves sleeveless tops are encouraged (but no tank tops or low cut shirts) sweater blazer (it may be cool in the evenings)
Women a dress or skirt and blouse are recommended
Comfortable walking shoes
Bathing suit
Small back pack (to carry water bottle umbrella camera)
Sunscreen and hat
Insect repellent containing DEET in 30-35 strength for adults and 6-10 for children
Toiletries (including hand sanitizer Pepto Bismol Advil and your personal medications)
A small flashlight and extra batteries
Bring a small amount of US cash ($200-$400) to convert into local currency
We request that you take care of purchasing any travel insurance that you require
Practical Travel Information
11
12
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
4
As you think about traveling to Colombia try to become familiar with the history culture and background of the country In this section you will also find a short language guide to help you with quick phrases
Quick FactsPopulation 44725543Languages SpanishMedian Age 28 yearsReligions Roman Catholic (90) Other (10)Current Leader President Juan Manuel Santos CalderonExports petroleum coffee coal nickel flowers bananas flowersGDP $4354 billionGovernment RepublicCapital City Bogota
Quick Facts
5
Travel Details So you know what we know We suggest you do not use a waist packmdashthey tend to attract thieves The safest clothes to wear are pants or skirts with zippered buttoned or Velcro pockets
For up to date travel advisories inoculations please visit your family doctor or your local travel health clinic
If you wear glasses or contact lenses take a spare pair and your prescription
If you require a particular medication take an adequate supply Take the prescription or better still part of the packaging showing the generic rather than the brand name (which may not be locally available) as it will make getting replacements easier
Make sure you drink enough - dont rely on feeling thirsty to indicate when you should drink Always carry a water bottle with you on long excursions We will always have bottled water available
The number one rule is donrsquot consume unbottled water (including ice) Only use water from containers with a serrated seal mdash not tops or corks Take care with fruit juice particularly if water may have been added Milk should be treated with caution as it is often unpasteurized Tea or coffee should also be OK since the water should have been boiled Remember to brush your teeth with bottled water rather than straight from the tap
If you can cook it boil it or peel it you can eat it otherwise forget it Steaming does not make shellfish safe for eating
6
So you know what we know
Visa Passport and Departure Tax Your passport must be valid for six months from the date you enter your destination If you do not hold a valid passport or your passport will expire soon please take action to acquire a new one Tourists visiting Colombia for fewer than 60 days do not need Visas In order to leave the country you may need to pay an exit tax Some airlines include this tax in your ticket price
Money and ATMs Please bring US dollars not older than the year 2006 to be converted into local currency at the airport for any personal purchases like souvenirs local snacks wares from our clientsrsquo businesses or anything else you should need while you are in the country Our general rule of thumb is to bring about $200 per person but this varies by individual and what heshe intends to buy The Colombian currency is the Colombian peso Bills are issued as 1000 2000 5000 10000 20000 and 50000 peso notes Credit and debit cards are the safest and easiest way to access money in Colombia Most major banks have adjacent ATMs and accept international debit cards for a nominal transaction and exchange fee
Call your credit card companies using the number on the back of the cards in order to let them know that you will be in another country Many companies protect your card by blocking purchases that are made in areas outside of your own state or country if you do not warn them in advance that you are traveling
Visa and MasterCard are more widely accepted than other cards You can use your credit card safely at the hotels where we will be staying and you can always charge incidentals to your room and pay upon check-out We recommend however that you do not use your credit card for small souvenir purchases or give it to a vendor in marketplaces Please carry cash for such purposes
7
So you know what we know
Dress Remember to dress conservatively
Interactions Shake hands with everyone when you enter or leave a room Smile when you speak to people Do not beckon people with the traditional American style of signaling with one finger This is viewed as a demeaning gesture If you need to call someone over use your whole hand with the palm facing down Ladies please place (or hang) your purses on the table or chair itrsquos impolite to place them on the floor
Maintaining eye contact is considered polite as are lengthy introductions Colombians generally speak in greater proximity than North Americans but engage in less physical contact than other South Americans The OK symbol does not mean OK in Colombia and will therefore not be understood
Colombians like many people in Latin America have a flexible view on time It is customary for people to be late to meetings and appointments Be prepared to wait a few minutes but try to be punctual Similarly if someone tells you he will call ldquotomorrowrdquo he might not call for several days Colombia is known for hot-topic issues like drugs and violence If possible avoid or be careful talking about politics religion and drugs In addition do not talk about Panama because many Colombians think that the US stole Panama from Colombia in order to build the Panama Canal Gringo is not an insulting term so do not be offended if someone calls you a gringo It simply means someone from the US Men may make comments to women as they walk around It is best to ignore them and to avoid doing anything that may be considered flirtatious
If not already added to your bill you should leave a ten percent gratuity for meals and services
8
9
Who To ContactOpportunidad Latinoamerica Colombia
Opportunity International Colombia Brian Olarte Cashin bolarteoicolombiacom
Office Number 011 57 1 2114832
AGAPE James Frantz CTO jamesrfrantzgmailcom
Bogotaacute Colombia - Phone 011 (57) -310-550-8441 (cell) 011 (57) 1-624-9292
Opportunity International Canada Doris Olafsen EVP
Phone (604) 614-9892 dolafsenopportunityinternationalca
SB Sofitel Santa ClaraCalle Del Torno 39-29
Barrio San DiegoBolivar Cartagena
ColombiaPhone(+57)56504700
Fax(+57)56648040Email H1871-REsofitelcom
In Canada Opportunity International Canada
Jo-Anne Morris Executive AssistantPhone 604-614-6344
Email jmorrisopportunityinternationalca
Colombia - BOGOTAacute Embassy of Canada
Address Cra 7 No 114-33 Piso 14 Bogotaacute ColombiaPostal Address PO Box 110067 Bogotaacute Colombia
Tel 57 (1) 657-9800 Fax 57 (1) 657-9912
Email bgotainternationalgccaInternet httpwwwcolombiagcca
10
Wondering what to pack Skirts pants long skirts or loose cotton pants Capri pants bermuda shorts
Shirts cotton blouses polo style shirts or nice t-shirts short sleeves sleeveless tops are encouraged (but no tank tops or low cut shirts) sweater blazer (it may be cool in the evenings)
Women a dress or skirt and blouse are recommended
Comfortable walking shoes
Bathing suit
Small back pack (to carry water bottle umbrella camera)
Sunscreen and hat
Insect repellent containing DEET in 30-35 strength for adults and 6-10 for children
Toiletries (including hand sanitizer Pepto Bismol Advil and your personal medications)
A small flashlight and extra batteries
Bring a small amount of US cash ($200-$400) to convert into local currency
We request that you take care of purchasing any travel insurance that you require
Practical Travel Information
11
12
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
As you think about traveling to Colombia try to become familiar with the history culture and background of the country In this section you will also find a short language guide to help you with quick phrases
Quick FactsPopulation 44725543Languages SpanishMedian Age 28 yearsReligions Roman Catholic (90) Other (10)Current Leader President Juan Manuel Santos CalderonExports petroleum coffee coal nickel flowers bananas flowersGDP $4354 billionGovernment RepublicCapital City Bogota
Quick Facts
5
Travel Details So you know what we know We suggest you do not use a waist packmdashthey tend to attract thieves The safest clothes to wear are pants or skirts with zippered buttoned or Velcro pockets
For up to date travel advisories inoculations please visit your family doctor or your local travel health clinic
If you wear glasses or contact lenses take a spare pair and your prescription
If you require a particular medication take an adequate supply Take the prescription or better still part of the packaging showing the generic rather than the brand name (which may not be locally available) as it will make getting replacements easier
Make sure you drink enough - dont rely on feeling thirsty to indicate when you should drink Always carry a water bottle with you on long excursions We will always have bottled water available
The number one rule is donrsquot consume unbottled water (including ice) Only use water from containers with a serrated seal mdash not tops or corks Take care with fruit juice particularly if water may have been added Milk should be treated with caution as it is often unpasteurized Tea or coffee should also be OK since the water should have been boiled Remember to brush your teeth with bottled water rather than straight from the tap
If you can cook it boil it or peel it you can eat it otherwise forget it Steaming does not make shellfish safe for eating
6
So you know what we know
Visa Passport and Departure Tax Your passport must be valid for six months from the date you enter your destination If you do not hold a valid passport or your passport will expire soon please take action to acquire a new one Tourists visiting Colombia for fewer than 60 days do not need Visas In order to leave the country you may need to pay an exit tax Some airlines include this tax in your ticket price
Money and ATMs Please bring US dollars not older than the year 2006 to be converted into local currency at the airport for any personal purchases like souvenirs local snacks wares from our clientsrsquo businesses or anything else you should need while you are in the country Our general rule of thumb is to bring about $200 per person but this varies by individual and what heshe intends to buy The Colombian currency is the Colombian peso Bills are issued as 1000 2000 5000 10000 20000 and 50000 peso notes Credit and debit cards are the safest and easiest way to access money in Colombia Most major banks have adjacent ATMs and accept international debit cards for a nominal transaction and exchange fee
Call your credit card companies using the number on the back of the cards in order to let them know that you will be in another country Many companies protect your card by blocking purchases that are made in areas outside of your own state or country if you do not warn them in advance that you are traveling
Visa and MasterCard are more widely accepted than other cards You can use your credit card safely at the hotels where we will be staying and you can always charge incidentals to your room and pay upon check-out We recommend however that you do not use your credit card for small souvenir purchases or give it to a vendor in marketplaces Please carry cash for such purposes
7
So you know what we know
Dress Remember to dress conservatively
Interactions Shake hands with everyone when you enter or leave a room Smile when you speak to people Do not beckon people with the traditional American style of signaling with one finger This is viewed as a demeaning gesture If you need to call someone over use your whole hand with the palm facing down Ladies please place (or hang) your purses on the table or chair itrsquos impolite to place them on the floor
Maintaining eye contact is considered polite as are lengthy introductions Colombians generally speak in greater proximity than North Americans but engage in less physical contact than other South Americans The OK symbol does not mean OK in Colombia and will therefore not be understood
Colombians like many people in Latin America have a flexible view on time It is customary for people to be late to meetings and appointments Be prepared to wait a few minutes but try to be punctual Similarly if someone tells you he will call ldquotomorrowrdquo he might not call for several days Colombia is known for hot-topic issues like drugs and violence If possible avoid or be careful talking about politics religion and drugs In addition do not talk about Panama because many Colombians think that the US stole Panama from Colombia in order to build the Panama Canal Gringo is not an insulting term so do not be offended if someone calls you a gringo It simply means someone from the US Men may make comments to women as they walk around It is best to ignore them and to avoid doing anything that may be considered flirtatious
If not already added to your bill you should leave a ten percent gratuity for meals and services
8
9
Who To ContactOpportunidad Latinoamerica Colombia
Opportunity International Colombia Brian Olarte Cashin bolarteoicolombiacom
Office Number 011 57 1 2114832
AGAPE James Frantz CTO jamesrfrantzgmailcom
Bogotaacute Colombia - Phone 011 (57) -310-550-8441 (cell) 011 (57) 1-624-9292
Opportunity International Canada Doris Olafsen EVP
Phone (604) 614-9892 dolafsenopportunityinternationalca
SB Sofitel Santa ClaraCalle Del Torno 39-29
Barrio San DiegoBolivar Cartagena
ColombiaPhone(+57)56504700
Fax(+57)56648040Email H1871-REsofitelcom
In Canada Opportunity International Canada
Jo-Anne Morris Executive AssistantPhone 604-614-6344
Email jmorrisopportunityinternationalca
Colombia - BOGOTAacute Embassy of Canada
Address Cra 7 No 114-33 Piso 14 Bogotaacute ColombiaPostal Address PO Box 110067 Bogotaacute Colombia
Tel 57 (1) 657-9800 Fax 57 (1) 657-9912
Email bgotainternationalgccaInternet httpwwwcolombiagcca
10
Wondering what to pack Skirts pants long skirts or loose cotton pants Capri pants bermuda shorts
Shirts cotton blouses polo style shirts or nice t-shirts short sleeves sleeveless tops are encouraged (but no tank tops or low cut shirts) sweater blazer (it may be cool in the evenings)
Women a dress or skirt and blouse are recommended
Comfortable walking shoes
Bathing suit
Small back pack (to carry water bottle umbrella camera)
Sunscreen and hat
Insect repellent containing DEET in 30-35 strength for adults and 6-10 for children
Toiletries (including hand sanitizer Pepto Bismol Advil and your personal medications)
A small flashlight and extra batteries
Bring a small amount of US cash ($200-$400) to convert into local currency
We request that you take care of purchasing any travel insurance that you require
Practical Travel Information
11
12
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Travel Details So you know what we know We suggest you do not use a waist packmdashthey tend to attract thieves The safest clothes to wear are pants or skirts with zippered buttoned or Velcro pockets
For up to date travel advisories inoculations please visit your family doctor or your local travel health clinic
If you wear glasses or contact lenses take a spare pair and your prescription
If you require a particular medication take an adequate supply Take the prescription or better still part of the packaging showing the generic rather than the brand name (which may not be locally available) as it will make getting replacements easier
Make sure you drink enough - dont rely on feeling thirsty to indicate when you should drink Always carry a water bottle with you on long excursions We will always have bottled water available
The number one rule is donrsquot consume unbottled water (including ice) Only use water from containers with a serrated seal mdash not tops or corks Take care with fruit juice particularly if water may have been added Milk should be treated with caution as it is often unpasteurized Tea or coffee should also be OK since the water should have been boiled Remember to brush your teeth with bottled water rather than straight from the tap
If you can cook it boil it or peel it you can eat it otherwise forget it Steaming does not make shellfish safe for eating
6
So you know what we know
Visa Passport and Departure Tax Your passport must be valid for six months from the date you enter your destination If you do not hold a valid passport or your passport will expire soon please take action to acquire a new one Tourists visiting Colombia for fewer than 60 days do not need Visas In order to leave the country you may need to pay an exit tax Some airlines include this tax in your ticket price
Money and ATMs Please bring US dollars not older than the year 2006 to be converted into local currency at the airport for any personal purchases like souvenirs local snacks wares from our clientsrsquo businesses or anything else you should need while you are in the country Our general rule of thumb is to bring about $200 per person but this varies by individual and what heshe intends to buy The Colombian currency is the Colombian peso Bills are issued as 1000 2000 5000 10000 20000 and 50000 peso notes Credit and debit cards are the safest and easiest way to access money in Colombia Most major banks have adjacent ATMs and accept international debit cards for a nominal transaction and exchange fee
Call your credit card companies using the number on the back of the cards in order to let them know that you will be in another country Many companies protect your card by blocking purchases that are made in areas outside of your own state or country if you do not warn them in advance that you are traveling
Visa and MasterCard are more widely accepted than other cards You can use your credit card safely at the hotels where we will be staying and you can always charge incidentals to your room and pay upon check-out We recommend however that you do not use your credit card for small souvenir purchases or give it to a vendor in marketplaces Please carry cash for such purposes
7
So you know what we know
Dress Remember to dress conservatively
Interactions Shake hands with everyone when you enter or leave a room Smile when you speak to people Do not beckon people with the traditional American style of signaling with one finger This is viewed as a demeaning gesture If you need to call someone over use your whole hand with the palm facing down Ladies please place (or hang) your purses on the table or chair itrsquos impolite to place them on the floor
Maintaining eye contact is considered polite as are lengthy introductions Colombians generally speak in greater proximity than North Americans but engage in less physical contact than other South Americans The OK symbol does not mean OK in Colombia and will therefore not be understood
Colombians like many people in Latin America have a flexible view on time It is customary for people to be late to meetings and appointments Be prepared to wait a few minutes but try to be punctual Similarly if someone tells you he will call ldquotomorrowrdquo he might not call for several days Colombia is known for hot-topic issues like drugs and violence If possible avoid or be careful talking about politics religion and drugs In addition do not talk about Panama because many Colombians think that the US stole Panama from Colombia in order to build the Panama Canal Gringo is not an insulting term so do not be offended if someone calls you a gringo It simply means someone from the US Men may make comments to women as they walk around It is best to ignore them and to avoid doing anything that may be considered flirtatious
If not already added to your bill you should leave a ten percent gratuity for meals and services
8
9
Who To ContactOpportunidad Latinoamerica Colombia
Opportunity International Colombia Brian Olarte Cashin bolarteoicolombiacom
Office Number 011 57 1 2114832
AGAPE James Frantz CTO jamesrfrantzgmailcom
Bogotaacute Colombia - Phone 011 (57) -310-550-8441 (cell) 011 (57) 1-624-9292
Opportunity International Canada Doris Olafsen EVP
Phone (604) 614-9892 dolafsenopportunityinternationalca
SB Sofitel Santa ClaraCalle Del Torno 39-29
Barrio San DiegoBolivar Cartagena
ColombiaPhone(+57)56504700
Fax(+57)56648040Email H1871-REsofitelcom
In Canada Opportunity International Canada
Jo-Anne Morris Executive AssistantPhone 604-614-6344
Email jmorrisopportunityinternationalca
Colombia - BOGOTAacute Embassy of Canada
Address Cra 7 No 114-33 Piso 14 Bogotaacute ColombiaPostal Address PO Box 110067 Bogotaacute Colombia
Tel 57 (1) 657-9800 Fax 57 (1) 657-9912
Email bgotainternationalgccaInternet httpwwwcolombiagcca
10
Wondering what to pack Skirts pants long skirts or loose cotton pants Capri pants bermuda shorts
Shirts cotton blouses polo style shirts or nice t-shirts short sleeves sleeveless tops are encouraged (but no tank tops or low cut shirts) sweater blazer (it may be cool in the evenings)
Women a dress or skirt and blouse are recommended
Comfortable walking shoes
Bathing suit
Small back pack (to carry water bottle umbrella camera)
Sunscreen and hat
Insect repellent containing DEET in 30-35 strength for adults and 6-10 for children
Toiletries (including hand sanitizer Pepto Bismol Advil and your personal medications)
A small flashlight and extra batteries
Bring a small amount of US cash ($200-$400) to convert into local currency
We request that you take care of purchasing any travel insurance that you require
Practical Travel Information
11
12
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
So you know what we know
Visa Passport and Departure Tax Your passport must be valid for six months from the date you enter your destination If you do not hold a valid passport or your passport will expire soon please take action to acquire a new one Tourists visiting Colombia for fewer than 60 days do not need Visas In order to leave the country you may need to pay an exit tax Some airlines include this tax in your ticket price
Money and ATMs Please bring US dollars not older than the year 2006 to be converted into local currency at the airport for any personal purchases like souvenirs local snacks wares from our clientsrsquo businesses or anything else you should need while you are in the country Our general rule of thumb is to bring about $200 per person but this varies by individual and what heshe intends to buy The Colombian currency is the Colombian peso Bills are issued as 1000 2000 5000 10000 20000 and 50000 peso notes Credit and debit cards are the safest and easiest way to access money in Colombia Most major banks have adjacent ATMs and accept international debit cards for a nominal transaction and exchange fee
Call your credit card companies using the number on the back of the cards in order to let them know that you will be in another country Many companies protect your card by blocking purchases that are made in areas outside of your own state or country if you do not warn them in advance that you are traveling
Visa and MasterCard are more widely accepted than other cards You can use your credit card safely at the hotels where we will be staying and you can always charge incidentals to your room and pay upon check-out We recommend however that you do not use your credit card for small souvenir purchases or give it to a vendor in marketplaces Please carry cash for such purposes
7
So you know what we know
Dress Remember to dress conservatively
Interactions Shake hands with everyone when you enter or leave a room Smile when you speak to people Do not beckon people with the traditional American style of signaling with one finger This is viewed as a demeaning gesture If you need to call someone over use your whole hand with the palm facing down Ladies please place (or hang) your purses on the table or chair itrsquos impolite to place them on the floor
Maintaining eye contact is considered polite as are lengthy introductions Colombians generally speak in greater proximity than North Americans but engage in less physical contact than other South Americans The OK symbol does not mean OK in Colombia and will therefore not be understood
Colombians like many people in Latin America have a flexible view on time It is customary for people to be late to meetings and appointments Be prepared to wait a few minutes but try to be punctual Similarly if someone tells you he will call ldquotomorrowrdquo he might not call for several days Colombia is known for hot-topic issues like drugs and violence If possible avoid or be careful talking about politics religion and drugs In addition do not talk about Panama because many Colombians think that the US stole Panama from Colombia in order to build the Panama Canal Gringo is not an insulting term so do not be offended if someone calls you a gringo It simply means someone from the US Men may make comments to women as they walk around It is best to ignore them and to avoid doing anything that may be considered flirtatious
If not already added to your bill you should leave a ten percent gratuity for meals and services
8
9
Who To ContactOpportunidad Latinoamerica Colombia
Opportunity International Colombia Brian Olarte Cashin bolarteoicolombiacom
Office Number 011 57 1 2114832
AGAPE James Frantz CTO jamesrfrantzgmailcom
Bogotaacute Colombia - Phone 011 (57) -310-550-8441 (cell) 011 (57) 1-624-9292
Opportunity International Canada Doris Olafsen EVP
Phone (604) 614-9892 dolafsenopportunityinternationalca
SB Sofitel Santa ClaraCalle Del Torno 39-29
Barrio San DiegoBolivar Cartagena
ColombiaPhone(+57)56504700
Fax(+57)56648040Email H1871-REsofitelcom
In Canada Opportunity International Canada
Jo-Anne Morris Executive AssistantPhone 604-614-6344
Email jmorrisopportunityinternationalca
Colombia - BOGOTAacute Embassy of Canada
Address Cra 7 No 114-33 Piso 14 Bogotaacute ColombiaPostal Address PO Box 110067 Bogotaacute Colombia
Tel 57 (1) 657-9800 Fax 57 (1) 657-9912
Email bgotainternationalgccaInternet httpwwwcolombiagcca
10
Wondering what to pack Skirts pants long skirts or loose cotton pants Capri pants bermuda shorts
Shirts cotton blouses polo style shirts or nice t-shirts short sleeves sleeveless tops are encouraged (but no tank tops or low cut shirts) sweater blazer (it may be cool in the evenings)
Women a dress or skirt and blouse are recommended
Comfortable walking shoes
Bathing suit
Small back pack (to carry water bottle umbrella camera)
Sunscreen and hat
Insect repellent containing DEET in 30-35 strength for adults and 6-10 for children
Toiletries (including hand sanitizer Pepto Bismol Advil and your personal medications)
A small flashlight and extra batteries
Bring a small amount of US cash ($200-$400) to convert into local currency
We request that you take care of purchasing any travel insurance that you require
Practical Travel Information
11
12
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
So you know what we know
Dress Remember to dress conservatively
Interactions Shake hands with everyone when you enter or leave a room Smile when you speak to people Do not beckon people with the traditional American style of signaling with one finger This is viewed as a demeaning gesture If you need to call someone over use your whole hand with the palm facing down Ladies please place (or hang) your purses on the table or chair itrsquos impolite to place them on the floor
Maintaining eye contact is considered polite as are lengthy introductions Colombians generally speak in greater proximity than North Americans but engage in less physical contact than other South Americans The OK symbol does not mean OK in Colombia and will therefore not be understood
Colombians like many people in Latin America have a flexible view on time It is customary for people to be late to meetings and appointments Be prepared to wait a few minutes but try to be punctual Similarly if someone tells you he will call ldquotomorrowrdquo he might not call for several days Colombia is known for hot-topic issues like drugs and violence If possible avoid or be careful talking about politics religion and drugs In addition do not talk about Panama because many Colombians think that the US stole Panama from Colombia in order to build the Panama Canal Gringo is not an insulting term so do not be offended if someone calls you a gringo It simply means someone from the US Men may make comments to women as they walk around It is best to ignore them and to avoid doing anything that may be considered flirtatious
If not already added to your bill you should leave a ten percent gratuity for meals and services
8
9
Who To ContactOpportunidad Latinoamerica Colombia
Opportunity International Colombia Brian Olarte Cashin bolarteoicolombiacom
Office Number 011 57 1 2114832
AGAPE James Frantz CTO jamesrfrantzgmailcom
Bogotaacute Colombia - Phone 011 (57) -310-550-8441 (cell) 011 (57) 1-624-9292
Opportunity International Canada Doris Olafsen EVP
Phone (604) 614-9892 dolafsenopportunityinternationalca
SB Sofitel Santa ClaraCalle Del Torno 39-29
Barrio San DiegoBolivar Cartagena
ColombiaPhone(+57)56504700
Fax(+57)56648040Email H1871-REsofitelcom
In Canada Opportunity International Canada
Jo-Anne Morris Executive AssistantPhone 604-614-6344
Email jmorrisopportunityinternationalca
Colombia - BOGOTAacute Embassy of Canada
Address Cra 7 No 114-33 Piso 14 Bogotaacute ColombiaPostal Address PO Box 110067 Bogotaacute Colombia
Tel 57 (1) 657-9800 Fax 57 (1) 657-9912
Email bgotainternationalgccaInternet httpwwwcolombiagcca
10
Wondering what to pack Skirts pants long skirts or loose cotton pants Capri pants bermuda shorts
Shirts cotton blouses polo style shirts or nice t-shirts short sleeves sleeveless tops are encouraged (but no tank tops or low cut shirts) sweater blazer (it may be cool in the evenings)
Women a dress or skirt and blouse are recommended
Comfortable walking shoes
Bathing suit
Small back pack (to carry water bottle umbrella camera)
Sunscreen and hat
Insect repellent containing DEET in 30-35 strength for adults and 6-10 for children
Toiletries (including hand sanitizer Pepto Bismol Advil and your personal medications)
A small flashlight and extra batteries
Bring a small amount of US cash ($200-$400) to convert into local currency
We request that you take care of purchasing any travel insurance that you require
Practical Travel Information
11
12
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
9
Who To ContactOpportunidad Latinoamerica Colombia
Opportunity International Colombia Brian Olarte Cashin bolarteoicolombiacom
Office Number 011 57 1 2114832
AGAPE James Frantz CTO jamesrfrantzgmailcom
Bogotaacute Colombia - Phone 011 (57) -310-550-8441 (cell) 011 (57) 1-624-9292
Opportunity International Canada Doris Olafsen EVP
Phone (604) 614-9892 dolafsenopportunityinternationalca
SB Sofitel Santa ClaraCalle Del Torno 39-29
Barrio San DiegoBolivar Cartagena
ColombiaPhone(+57)56504700
Fax(+57)56648040Email H1871-REsofitelcom
In Canada Opportunity International Canada
Jo-Anne Morris Executive AssistantPhone 604-614-6344
Email jmorrisopportunityinternationalca
Colombia - BOGOTAacute Embassy of Canada
Address Cra 7 No 114-33 Piso 14 Bogotaacute ColombiaPostal Address PO Box 110067 Bogotaacute Colombia
Tel 57 (1) 657-9800 Fax 57 (1) 657-9912
Email bgotainternationalgccaInternet httpwwwcolombiagcca
10
Wondering what to pack Skirts pants long skirts or loose cotton pants Capri pants bermuda shorts
Shirts cotton blouses polo style shirts or nice t-shirts short sleeves sleeveless tops are encouraged (but no tank tops or low cut shirts) sweater blazer (it may be cool in the evenings)
Women a dress or skirt and blouse are recommended
Comfortable walking shoes
Bathing suit
Small back pack (to carry water bottle umbrella camera)
Sunscreen and hat
Insect repellent containing DEET in 30-35 strength for adults and 6-10 for children
Toiletries (including hand sanitizer Pepto Bismol Advil and your personal medications)
A small flashlight and extra batteries
Bring a small amount of US cash ($200-$400) to convert into local currency
We request that you take care of purchasing any travel insurance that you require
Practical Travel Information
11
12
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Who To ContactOpportunidad Latinoamerica Colombia
Opportunity International Colombia Brian Olarte Cashin bolarteoicolombiacom
Office Number 011 57 1 2114832
AGAPE James Frantz CTO jamesrfrantzgmailcom
Bogotaacute Colombia - Phone 011 (57) -310-550-8441 (cell) 011 (57) 1-624-9292
Opportunity International Canada Doris Olafsen EVP
Phone (604) 614-9892 dolafsenopportunityinternationalca
SB Sofitel Santa ClaraCalle Del Torno 39-29
Barrio San DiegoBolivar Cartagena
ColombiaPhone(+57)56504700
Fax(+57)56648040Email H1871-REsofitelcom
In Canada Opportunity International Canada
Jo-Anne Morris Executive AssistantPhone 604-614-6344
Email jmorrisopportunityinternationalca
Colombia - BOGOTAacute Embassy of Canada
Address Cra 7 No 114-33 Piso 14 Bogotaacute ColombiaPostal Address PO Box 110067 Bogotaacute Colombia
Tel 57 (1) 657-9800 Fax 57 (1) 657-9912
Email bgotainternationalgccaInternet httpwwwcolombiagcca
10
Wondering what to pack Skirts pants long skirts or loose cotton pants Capri pants bermuda shorts
Shirts cotton blouses polo style shirts or nice t-shirts short sleeves sleeveless tops are encouraged (but no tank tops or low cut shirts) sweater blazer (it may be cool in the evenings)
Women a dress or skirt and blouse are recommended
Comfortable walking shoes
Bathing suit
Small back pack (to carry water bottle umbrella camera)
Sunscreen and hat
Insect repellent containing DEET in 30-35 strength for adults and 6-10 for children
Toiletries (including hand sanitizer Pepto Bismol Advil and your personal medications)
A small flashlight and extra batteries
Bring a small amount of US cash ($200-$400) to convert into local currency
We request that you take care of purchasing any travel insurance that you require
Practical Travel Information
11
12
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Wondering what to pack Skirts pants long skirts or loose cotton pants Capri pants bermuda shorts
Shirts cotton blouses polo style shirts or nice t-shirts short sleeves sleeveless tops are encouraged (but no tank tops or low cut shirts) sweater blazer (it may be cool in the evenings)
Women a dress or skirt and blouse are recommended
Comfortable walking shoes
Bathing suit
Small back pack (to carry water bottle umbrella camera)
Sunscreen and hat
Insect repellent containing DEET in 30-35 strength for adults and 6-10 for children
Toiletries (including hand sanitizer Pepto Bismol Advil and your personal medications)
A small flashlight and extra batteries
Bring a small amount of US cash ($200-$400) to convert into local currency
We request that you take care of purchasing any travel insurance that you require
Practical Travel Information
11
12
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
12
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Travel Companions
Opportunity Staff
DORIS OLAFSEN EVP Opportunity International Canada ndash It says EVP on her business card but Dorisrsquos passion is storytelling and matchmaking Her passionconnecting the chronically rich with the chronically poormdashand she believes all of us who call Canada home are rich Doris has been witness to the transformational power of believing in people and their dreams both in Canada and Colombia Doris has sat with the entrepreneurial poor under the trees in Ghana in the hills of Rwanda along the banks of the river in Uganda She has made bread with bakers and original screened T-shirts with displaced families in beautiful Colombia In the sandy dunes surrounding Lima Doris has sent emails to her husband from an internet cafe that was a dream for Edith when they met three years earlier--and now her dream has come true Doris is a believer and the poor have taught her and many of Opportunityrsquos friends and partners how to live a much richer life The poor are generous without boundaries loving without conditions resilient without breaking brilliant beyond comparison and they are leading her out of spiritual and material poverty into an abundant lifeIncredible mentors amazing family and career experiences and a a Masters degree in Servant Leadership have prepared Doris to be doing exactly what she is doing today Married to her best friend for the past 36 years Doris and Ray love spending time with their grown children and their spouses and of course ndash huge delightthree amazing grandsons
13
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Opportunity Staff
ENRIQUE ORDONEZ NORIEGA CEO of Opportunity International Colombia (OIC) is a seasoned financial professional with 17 years of experience in providing Latin American micro-businesses with financial services Prior to joining Opportunity Mr Noriega served as General Manager of Financiera Compartir SA a distinguished player in Latin Americarsquos microcredit market with a loan portfolio of over $874 million In this role Mr Noriega designed and consolidated a portfolio of products and financial services spearheaded successful initiatives and alliances and developed maintained and led company growth during a national economic crisis In 1972 Mr Noriega graduated from the Universidad Externado de Colombia with a degree in Law and Economics and subsequently attended law school and passed the BAR exam Over the course of his successful career Mr Noriega has served in various senior roles in insurance car dealership management law and leasing illustrating his financial savvy and unique managerial capabilities
14
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
15
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Opportunity Staff
JIM FRANTZ Chief Transformation Officer - AGAPE Jim Frantz is Opportunityrsquos Chief Transformation Officer AGAPE Opportunity Colombia He previously served as the Representative Director for the Opportunity International Network in Latin America He has been working with Opportunity International in the Region since 1995 and oversaw the growth of the region from less than 4000 clients in 1995 to over 93000 clients as of September Jimrsquos work with the partner organizations in Latin America has included serving on five boards of directors and assisting with strategic planning training mentoring fundraising and monitoring progress towards objectives He is also currently working on the development of a regional plan for transformational services with the partner organizations Jim is originally from North Dakota and has a Certificate in Biblical Arts from Northwestern College in Roseville Minnesota and a Bachelorrsquos degree in International Relations from the University of Minnesota Jim was selected for a Minnesota Studies in International Development internship named a Midwest University Consortium on International Activities fellow and a Kellogg Fellow in International Development Prior to working with Opportunity International Jim worked for seven years with Land OrsquoLakes Inc in their International Development Division where he served as Regional Director for Southeastern Europe managing their programs in Bulgaria Albania Romania and Hungary Jim and his lovely Colombian wife Diana have lived in Bogota Colombia with their four children for 15 years
16
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
17
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Opportunity International
Who are we
Opportunity International provides access to savings small business loans insurance and training to more than four million people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity International provides small business loans savings insurance and training to people working their way out of poverty in the developing world Clients in over 20 countries use these financial services to start or expand a business provide for their families create jobs for their neighbors and build a safety net for the future
Opportunity serves all people regardless of race religion ethnicity or gender
Opportunity International works with fundraising operations in the United States Australia Canada Germany and the United Kingdom to help create a sustainable approach to help fight global poverty Contributions from individuals governments corporations and foundations are leveraged through commercial borrowings and client savings to signifcantly increase the size of our loan pool and provide additional funds for our work in Africa Asia eastern Europe and Latin America
18
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Who are we
Opportunity International was founded in 1971 by two visionary leaders who were inspired to take action by their experiences with people living in extreme poverty Al Whittaker former president of Bristol Myers International Corporation in America and Australian entrepreneur David Bussau sought a solution that would transform peoplersquos lives without creating dependency
Opportunity was one of the first nonprofit organizations to recognize the benefits of providing small business loans as capital to those working their way out of poverty When clients build businesses with Opportunity loans they often set into motion monumental changes Family incomes rise Children are well fed and go to school Homes are improved Women gain status For clients around the globe these transformations take place every dayndashbeginning with loans as small as $60
Opportunity offers a mix of loan products including group and individual loans and allows clients to access larger loans as their businesses grow A typical first point of entry the Trust Group joins together entrepreneurs who elect leaders and pledge to guarantee each otherrsquos loans Because the group guarantee replaces the need for collateral credit becomes available to those previously excluded from formal financial services Each week as Trust Groups gather to repay their loans Opportunity provides educational sessions to develop business skills and enhance personal growth Last year almost 12 million clients received transformative training on a wide range of topics
In 2000 Opportunity International began building scalable sustainable and accessible banks throughout the developing world to provide savings in addition to loans and other financial services to people who have never had access
19
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Who are we
For Opportunity clients savings bring stability and a means to move away from subsistence living Interest-bearing savings accounts provide a secure convenient way for clients to manage money and prepare for both crisis and business opportunities
In 2002 Opportunity International began offering microinsurance through its subsidiary MicroEnsure As the worldrsquos first microinsurance intermediary MicroEnsure provides protection against the many risks faced by those living in poverty Innovative products cover policyholders with crop health and life insurancendashoffering clients a safety net when an unexpected hardship or disaster occurs With average premiums of about $150 per month for a family of five MicroEnsure is making affordable life insurance available for the first time exclusively to people living in poverty Other innovations include policies covering persons infected with HIVAIDS weather-indexed crop insurance for rural farmers and affordable health insurance for the economically marginalized
MicroEnsure currently offers insurance in five countries The Bill amp Melinda Gates Foundation has provided a generous grant to enable the agency to enter new countries and provide insurance to many more people
Technology is a critical tool in Opportunity Internationalrsquos fight against poverty Over the last 10 years Opportunity has invested more than $20 million in electronic and mobile technology to reduce transaction costs and bring services to the most marginalized and remote people Satellite branches and mobile banks reach clients in previously unserved areas like rural farming villages and sprawling urban markets Biometric technology provides convenient and secure access to finances even for those who are illiterate or lack formal identification Convenient ATMs and point-of-sale (POS) devices offer the only safe method for transactions in many markets Cell phone technology gives clients in remote locations affordable reliable access to their accounts Grants from Omidyar Network and Credit Suisse help support Opportunityrsquos ldquoelectronic walletrdquo strategy
20
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Who are we
Opportunity is dedicated to recruiting and developing staff from all of the countries it serves Our diverse global team has grown to over 17000 employees ndash 99 percent of whom are nationals More than 9700 loan officers are at the heart of our work offering support and counsel to every client
Opportunity staff worldwide share four core values respect commitment to the poor integrity and stewardship These values are exemplified by our worldwide staff in their relationships with clients colleagues donors visitors vendors and all people
The Opportunity family includes people of many cultures who are united in our Mission and Vision
Opportunity International provides dignified options for people living in chronic poverty to transform their lives
We believe that through holistic microfinance small-scale entrepreneurs can be change agents in creating self-sustaining communities
Our vision is a world in which all people have the opportunity to provide for their families and build a fulfilling life
Our mission is to empower people to work their way out of chronic poverty transforming their lives their childrenrsquos futures and their communities
Our method is to provide microfinance services including lending savings insurance and transformational training to people in need To do this we build and work through sustainable local microfinance institutions
Our motivation is to respond to Jesusrsquo call to love and serve the poor
21
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
InWho are we in Colombia
Beduith Community Leader - in winter Beduith Mariacutea Henao Beltraacutenrsquos street in Barranquilla Colombia was clogged with mud and impassable making life dangerous unpleasant and inconvenient She rallied her Trust Group to raise matching funds for the local mayorrsquos street paving project Together they sold soup hosted bingo ran a dance event and raised $7200 for a new road that benefits the entire neighborhood
As Opportunity clients break free from poverty they gain so much more than a steady income Often they find a hidden inner strength and become emboldened to take on responsibilities like holding public office or leading a church groupmdashputting them in a position to inspire others and reshape day-to-day life
Sparked by an Opportunity loan Beduith has been able to build a home send her children to school save for the future and lead the way on this new road Once shy and reserved she now says ldquoGod gave me the opportunity to grow and to help others grow toordquo
22
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
23
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
The Cycle of Empowerment
How does microfinance empower people
For the first time a financial institution extends trust to a group of hardworking poor in one village who have initiated a group loan This boosts their confidence in their own skills and dreams
As their small businesses grow and that initial loan is repaid each business can diversify and hire more employees Thus clients improve their standard of living and that of others
This growth brings personal dignity and hope as well as respect from relatives neighbors and community members
Respect increases as female clients take on leadership roles that are typically given to men in their culture president or treasurer of the Trust Group or community activist
Trust Groups offer peer support accountability affirmation and valuable business training to many who previously had only an informal education and few marketable skills
Trust Groups transform lives
24
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
25
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Holistic Transformation
What sets us apart
When microfinance ldquoworksrdquo poverty alleviation numbers rise along with return on equity program sustainability and other economic indicators But Opportunityrsquos commitment to the poor extends beyond financial services to client transformation in all areas of their lives This sets Opportunity apart from most other microfinance institutions - the recognition that touching the whole person creates the potential for more permanent growth
We have a unique chance to add two more types of capital to their lives
Transformation begins through training that addresses every aspect of family community and business life We have developed more than 400 training modules which are now part of a Transformation Library These training modules cover economic social and spiritual arenas including health leadership self-esteem gender awareness communication work-life balance civic responsibility and more
Every day in thousands of locations worldwide the Opportunity International Network helps transform lives mdash economically socially and spiritually This holistic transformation is a vital component of Opportunityrsquos microfinance programs mdash empowering clients to become agents for their own freedom and growth
26
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
27
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Field Interactions
We ask you to
bring two or three select photos of family and friends from home (do not bring any showing extreme affluence homes dress-up events etc)
not give money to locals without first consulting your team leaders Giving money sets a precedent of Westerners having unlimited funds that encourages begging and a separation between you and the locals Opportunity International believes providing financial services resources training and mentoring gives the poor dignity and hope Everything you do will impact their understanding of Canadians Our desire is to respect and honor them as partners This is one of the attributes of the microfinance revolution - it acknowledges and celebrates the entrepreneurial poor and what they have accomplished
not bring stickers toys clothing candy or flags for our clients and their families While this may be great for photo shoots it again gives the impression that Westerners have unlimited wealth and things to give out We do encourage you to consider bringing a few adult size Canadian T-Shirts or ball caps which we can give to our employees to affirm their hard work When interacting with clients in their homes or during private gatherings it can be appropriate to bring out items like a soccer ball or a small bottle of bubbles This will allow you to interact with the kids and overcome language barriers
28
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
We encourage you to
use electronics such as iPad iPhones Blackberryregs and handheld game systems discreetly The poor are very savvy when it comes to electronics Do not be surprised to see how many of our hosts have cell phones Insight trip leaders will always have cell phones with international capabilities should one be needed
keep cameras and video cameras secure and use selectively Asking permission of people before taking their photo is important just as it is not appropriate to take photos of strangers in North America We want each of you to come home with a story and a picture of that special client that you meet This will become a way for you to bring the trip home with you and will allow you to share your experiences with others On Insight Trips we try to have a designated photographer as part of the group to take pictures that can be distributed to all at the end of the trip This can be discussed further with the trip leaders
bring a polaroid camera and lots of film if you have one We have found these to be one of the most appreciated gifts we can leave with our clients and their families
not share your contact information with local clients
29
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Questions to ask Opportunity International Colombia
When you think about the privilege of interviewing some of our clients and our staff in the field it is best to come with questions prepared This is a great way to try and bridge the gap with them and show that you are making an effort to understand
Questions to Ask our Clients
bull Name of loan recipient Cual es su nombre (Como se llama usted)bull Type of business Cual es su negociobull What was life like before the loan was received Como describiriacutea usted su vida antes de haber tomado su primer preacutestamo con Oportunidad Internacionalbull Amount of loan Valor del prestamo mas recientebull How have the loans been beneficial to you En queacute forma estos preacutestamos han sido uacutetiles para ustedbull What has been the economic impact of the loan on family income ability to support family food and shelter etc Como ha cambiado o crecido su negocio despueacutes de los prestamos obtenidos de esta organizacioacuten ndash y como ha cambiado su vida a causa del preacutestamobull Besides the loan what kinds of help has the entrepreneur received from the Opportunity Partner (from your loan officer or have you learned anything yoursquore your other group members) Ademas de su prestamo ha recibido otro apoyo de Oportunity (de su asesor o ha aprendido usted de los otros miembros del grupo)bull How has this experience changed you De que forma lo ha cambiado a usted esta experiencia (ejemplo liderazgo o crecimiento espiritual)
30
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
bull What is the entrepreneurrsquos dream for the future Cuales son sus suentildeos para el futurobull Observations of entrepreneurrsquos home family and neighbourhoodbull What happens when a loan applicant comes to the office Puede explicarle el proceso cuando un cliente se acerca a la oficina para pedir un prestamo bull What is the approval criterion Which requests are rejected Cuaacuteles son los requisitos de un cliente a quien solicita creacutedito Cuales solicitudes estaacuten rechazados bull What is the range of loan amounts Cuaacuteles son los tamantildeos de los creacuteditos bull How is the interest rate established Como se decide la tasa de intereacutes bull How do people pay Collected by Partner Organization By mail In person Como se hacen los pagos bull What happens when clients donrsquot pay Que pasa cuando clientes no se paguen bull What is the percent of loans for new businesses For expansion Cual percentage de los preacutestamos son invertidos en negocios nuevos Son para extender su negocio ya existente
Visiting Etiquette
When we visit with our esteemed clients it is important to keep in mind the followingbull We are guests in their homes and at their businesses As such we try to be polite and kind as we interact with thembull Typically we try not to eat food or drink beverages that could potentially harm our digestive system If a client offers you something directly however feel free to use your discretion Some people choose to refuse refreshments while others accept it and simply hold it (and do not eat or drink it) bull Remember to ask people first if you can take their photos If you have a digital camera it can be a nice gift to show people their photo after you take it This is especially important for children but be sure to ask their parents for permission to take their picture bull Feel free to ask questions Our clients are delighted by their successes and willing to share with us information that might be taboo in Canada (financial information age etc)
31
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Share Your Trip
Let your family friends and social networks follow along with you on your trip For those who have personal Facebook or Twitter accounts we encourage you to post stories photos and updates throughout your journey via your personal smart phones or laptops to let your networks follow along on this life-changing trip with you
Opportunity would also like to be able to share your experiences with our social networks and supporters Opportunity Internationalrsquos Facebook page wwwfacebookcomOpportunityCan currently has more than 1300 fans and our Twitter account wwwtwittercomOpportunityCan has over 1100 followers Your personal reflections and updates will allow our thousands of supporters to virtually follow along with your journey experiencing firsthand the wonderful people you meet and the breath-taking places you see
If yoursquod like Opportunity International to be able to share your Facebook posts and Tweets with our supporters please email your social media contact info (direct links to your Facebook page and Twitter feed) to Andrew MacDonald at amacdonaldopportunityinternationalca Then Andrew will repost or reTweet updates that will help supporters and followers feel like they are truly traveling alongside your journey If you have any questions about this process please email Andrew at the address above or ask any of the Opportunity staff members traveling with you
32
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
The Opportunity Blog is a source for microfinance news country updates client stories and more For your journey we will be featuring regular travel posts on the blog written by a few of the staff members traveling with you but we need your voice Please consider writing at least one blog post for publication on our blog
Please note blog posts can be written pieces photos with captions or short videos Written posts can be longer narratives or they simply can be short descriptions of a client or international staff member yoursquove met the story of a business or a place yoursquove visited or your personal reflections on one of the dayrsquos activities
You can sign up for an account and use this form to post your thoughts and experiences for the whole opportunity community to read and follow Once you click on the The Opportunity Blog link you will have the option on the right hand side of the page to promote this project It will take you through a sign up process
Thank you for sharing your experiences with Opportunity Internationalrsquos social media networks and the readers of our Blog All of Opportunityrsquos staff and supporters look forward to experiencing this wonderful journey firsthand through your eyes
33
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
At the beginning of the 1970s three men a Canadian pastor Ross Clemenger (then living in Colombia) an American business executive Al Whittaker and an Australian entrepreneur David Bussau sowed the seeds of what is now Opportunity International They decided poverty was not a character flaw it was a business challenge
Ross Clemenger was honored to give the first Opportunity International loan to Carlos Moreno A dusty pile of spices was the only viable asset Carlos Moreno owned in 1971 Thirty-seven years later Carlos still proudly recalls the particulars of his business success in Colombia ldquoMy loan helped me expand my business so I could sell 52 different products including spices teas and medicinal herbsrdquo Less than two years after receiving his first loan Carlos employed 11 people Carlos became a reputable and sought out businessman consultant and itinerant pastor Over the years he used these various roles to live out Opportunityrsquos vision to empower poor entrepreneurs through microfinance Today at 78 Carlos volunteers his time with a local nonprofit and provides free communication services to the poor in rural Colombia
Ross Clemenger one of the original thinkers behind the genius of microfinance passed away on July 8 2012 He was 88 The Ross Clemenger Legacy Fund has been established in his name to ensure that the good work of microfinance continues
The First Loan
Carlos Moreno circa 1971
Carlos Moreno 200634
Produced By OKT CONCEPTS
Produced By OKT CONCEPTS
