Acknowledgement

I have taken efforts in this project. However, it would not have been possible without the kind support and help of many individuals. I would like to extend my sincere thanks to all of them. First, I would like to express my special thanks to God our Father, for guiding us always in the whole duration of our On the Job Training Program. Second my teachers, The Faculty-Hospitality Management Program for teaching us all the best for us to be able to work effectively as well as working with good values. Also, special thanks of gratitude to our very own Mrs. Pamela Uy for leading us in preparing for our papers for the said program and for always reminding us to behave formally in the work place, this program will not be possible without her efforts. To my family, thank you for all the support, Financially, Spiritually, and Emotionally. I will never reach at this level and I will never be sent in school without you, thank you for always there for me no matter what, for the guidance and for giving such attention and time. Also to my friends and classmates, I would like to express my deepest appreciation for helping each other a lot to finish and in finalizing this book with limited time frame. To Melgin Gara and Marianne Borromeo, whose have invested his and her full effort in guiding the team in achieving the goal, and for giving me the updates while in Cebu.Likewise to the employees of Crown Regency Hotel and Towers: the managers of each department, supervisors, chefs and the regular employees, who helped us improved our

skills, and for making us realize that the training and experience in actual work will broaden our knowledge about our course. Furthermore, I would like to thank them for guiding us in the hotel, for treating us like their co-workers and loving us like their family. Last but not the least: I beg forgiveness of all those have been with me for the entire duration of the training who I failed to mention in this acknowledgement.

IntroductionJ. King & Sons Company Incorporated is a privately owned company headquartered in Cebu City, the Philippines. It operates Luxury hotels in top business gateways and leisure destinations nationwide. The Company portfolio includes new properties, registered historic landmarks, exceptional convention hotels and a Spa & Lifestyle club. It also operates Laundry Service provider, Drive-In hotels strategically located in the key cities nationwide, Condominium Towers and Condominium hotel projects, indoor Sports and Fitness facility and soon more vacation destination in the island of Boracay.

J. King & Sons Company Inc. operates national sales Offices in Makati and Cebu City; it serves clients in major destinations in Luzon, Visayas, and Mindanao and employs around 1,000 employees.

J. King & Sons Company Inc. has also ventures into health supplement business with VITAL-C HEALTH PRODUCTS INC., a company engaged in the distribution of TOP QUALITY

and WORLD CLASS VITAMIN C Sodium Ascorbate with its eye on optimizing economic growth.

One of the major hotels of J. King & Sons Company Inc. which opened in 2005 is located at the heart of Cebu City Crown Regency Hotel and Towers is a 45-storey hotel tower with a majestic view. Comfort and luxury are the main components of each of the facilities and amenities for guests to enjoy during their stay. Elegance and sophistication are mimicked in the Presidential suites, spacious conference rooms and functions areas as well.

The Crown Regency Hotel and Towers is the perfect union of an ideal location and impeccable service. A quality business and leisure hotel, Crown Regency Hotel and Towers is a place where service is beyond reproach and the warmth of welcome is sincerely Filipino.

The deeply-instilled Crown Regency culture is personified by its employees who are constantly inspired to provide you with the best of service.

With the focus in providing comfort and only the best of clienteles, Crown Regency Hotels and Towers exude casual elegance and provide exemplary services with a sophisticated touch. It blends traditional charm and beauty with modern amenities of a first class hotel but encompasses a welcoming tranquil atmosphere.

Their passion for excellence, customer service, and dedication that is paramount to each and every service that they are rendering with care. Discover the best of life and pleasures. Indulge in unparalleled comfort where first class service is a non-rather than an expectation.

Name and General Location

Crown Regency Hotels and Towers is located at Fuente Towers, Osmena Boulevard Sta. Cruz, Cebu City 6000 Philippines.

How to get to the hotel from Mactan Cebu International Airport: Take Airport Road then turn left on Pusok Ave.

Head on to Marcelo Fernan Bridge, then turn left on Cebu North Road to Pier 4. Finally, turn right on Gen. Maxilom Ave. to Fuente Osmea.

Mission and VisionMission

Our Mission is to be at the forefront of the hospitality and real estate industry in the country. We are determined to deliver quality products and services to exceed our clients satisfaction. We constantly achieve to reward them with superior experience and value for their moneyVision

J. King & Sons Company Inc. sees itself as a globally recognized company that offers consistent products and services in key business and leisure destinations. We will be known for our innovation, exemplary service to both external & internal customers, and superior financial performance. Our guiding philosophy is our commitment to being the employer of choice in the hospitality and real estate industry.

Ownership/ Management

Crown Regency Hotel and Towers is owned by the J. King & Sons Inc. and is managed by the Resort Club of the Pacific.

The Company J. King & Sons Trading was started in the 1950s by the family patriarch Jesus King. Beginning with the textile store called the Kings Remnant up to the 1060s. In the 1972 it was incorporated to J. King & Sons Company, where it ventured into real estate development. J, King & Sons Company Inc. sees itself as a globally recognized company that offers consistent products and services in the key business and leisure destinations.

King put Prince Court in Mandaue City in the mid 1990s. Later, he built another motel, Kings Court. This started Kings foray in the hospitality business. Under the mother company, J. King and Sons, are several subsidiaries: Crown Regency Hotels and Resorts, Club Ultima, Fuente Triangle, First Laundry, Vital C Health Products Inc., Prana Medispa, Sky Experience Adventure, Prince Court

Hotels and Suites, Metrosports Center, Ultima Sharp Shooters Club, among others. The Sky Experience Adventure is among the recreational facilities at the 45- story Crown Regency Hotels and Towers, Cebus tallest building. It includes the Sky Walk Extreme where guests walk on the main outer rim at the 37th floor of the hotel (135.55 meters from the street) a first in the country. Sky Experience also offers Edge Coaster where riders sit on the rail seat that goes around the edge of the 38th floor of the hotel- another first of its kind. On the island resort of boracay, the subsidiary owns three hotels- Crown Regency Prince Resort at Station 1, Crown Regency Resort and Convention Center at Station 2 and Crown Regency Beach Resort at Station 3.

Organizational ChartCHAIRMAN OF THE BAORD

INTERNAL AUDIT

PRESIDENT

DIRECTOR FOR MARKETING

DIRECTOR FOR FINANCE & ADMINISTRATIONDIRECTOR FOR OPERATIONS

DIRECTOR FOR HUMAN RESOURCESDIRECTOR FOR FOOD AND BEVERAGE

HUMAN RESOURCE SUPERVISOR

FacilitiesAccommodationsTower 1 167 Superior Rooms 110 Deluxe Rooms 4 Junior Suites 6 Presidential Suites

Tower 2

37 Superior Rooms 34 Deluxe Suites 3 Junior Suites 22 Corner Suites 3 Two-Bedroom Corner Suites 3 Two-Bedroom Deluxe Suites

Amenities Non-smoking Rooms Full-size Posture-pedic Beds Living Room (for Suites only) Full Bath with Bath Tubs 21-inch Cable TV In-room Broadband Internet Access Hair Dryer Telephone 24-hour Room Service Breakfast Welcome Drinks Daily Local Newspaper Car Rental & City Transfer Foreign Exchange Safety Deposit Boxes at the Front Desk Check-in Time: 02:00 P.M. : Check-out Time: 12:00 P.M.

1ST FLOOR-LOBBYThis is where guests are welcomed and where they register for the rooms and other facilities.

2ND FLOOR- GLO CAF AND LOUNGEServes daily breakfast buffet, featuring exceptional food, creativity, and other combined with outstanding service.

3rd an 4th FLOOR Tower 1- Casino Filipino The organization offers more fun table games from poker and bingo to slot machines.

5th and 6th FLOOR Tower 1- Function roomsEvery room is designed either for business or special gatherings that accommodate from 50-500 persons.

9th FLOOR Tower 1- Sun court Pool Ask in the sun or take a dip in our outdoor swimming pool above Cebus urban jungle. Relax and enjoy the cool waters while sightseeing the outdoor pools Mountain View.

18th FLOOR Tower 1- 6d theater and Vivo PlayroomGet close encounter with dinosaurs, sea, jungle creatures at Cebus first and only 6d theater. See, hear move and feel the action. Also in this level is the kids play zone and access to Tower II other entertainment

facilities like board games, table games, black lights golf and library.

19th FLOOR Tower 1- Sky Lounge The Sky Lounge is the converging area for all Sky Experience Adventure guests, which also links to Tower II Club Ultima Business Center.

35th FLOOR Tower 1- STRATUS HALL Well-equipped function hall perfect for business or special events.

36th FLOOR Tower 1- Club 36Its the perfect venue to chill out or talk business over your favorite drinks and good music.

37m Tower 1- Skywalk ExtremeThe Philippines first skywalk extreme. Walk around the edge of the building while being tied to a safety harness used in James Bond movie stunts.

37th FLOOR Tower 1- Sparkz Restobar

Indulge yourself in an international dinner at Cebus Tallest hotel. The Sparks Restobar give the fine cuisines around the world while leaving you with a Cebus breath-taking night lights.

38th FLOOR Tower 1- Edge Coaster, Skybar, and Sky ObservatoryUniquely the worlds very first and only amusement ride of its kind, the Edge goes around the edge of the building while riders are trapped onto a rail seat.

40th FLOOR- Paramount Wall ClimbWorlds first climbing wall placed in the urban.

41st FLOOR- CliffhangerIt lets you experience unique wall climbing as it angles after you reach the first 3 giving you a perfect view of the city.

42nd FLOOR- Tower Zip and Sky LiftRide to the extreme with the first and only zip rides in the urban.

43rd FLOOR TOWER 1- Dimension Dance, enjoy and chill with your friends at the most unique disco bar placed.

45th FLOOR Tower 1- Vertex Climbed the 30-foot pole, the highest structure of the Sky Extreme Adventure and enjoy a 360 degree unimpeded view of the city at almost 600 ft up.

B1 Tower Ultima Sharp Shooters ClubTake your best shot in the countrys most modern indoor shooting range.

B1 Tower 2- Songhits Family KTV It has the most advance computerized karaoke system at a very affordable price.

Ground Floor- Quickmart 24/7 open where youll find wide choices of snacks and grocery items.

15th FLOOR TOWER 2- Power GymBurn out unwanted fats and look fabulous with the best-offered exercise program with the professional fitness experts at the power gym.

15th Floor Tower 2- Own back the natural Glow of your hair with our natural treatments.

16th and 17th Floor Tower 2Give medical spa facility that offers high-class medical spa and beauty treatments.

18th floor tower 2- Melvins reef Black light Mini golfPlay Golf in a hole new way.

18th floor tower 2-Club Library and Recreation CenterHeres the perfect place for anyone who wants to slow down. The recreation center offers various games; billiards to board games.

19th Floor Tower 2- Club Lounge The Club Lounge is entry point of the club.

20th floor Tower 2- Wang Shan Lo Chinese Cuisine Flavors and presentation equate Wang Shan Los imperial feast, performed by a Hong Kong Master chef, Bringing oriental Food to a new level.

21st Floor Tower 2 Fabulous 50s Caf Bar and RestaurantBring back the good times with 1950s favorites featuring Filipinos all-time dishes. From oldies to foodies, celebrate special gathering at the fifties with your up 140 guests.

22nd Floor-Night talk and Lounge The perfect setting for private corporate gatherings or family events, party with sumptuous cuisines with the accompaniment of classic piano music.

Outstanding Characteristics of the EstablishmentBeing the tallest hotel building in Cebu City Crown Regency Hotel & Towers offers the one of a kind in the country the Sky Experience Adventure. One of the Sky Experience Adventure is the Skywalk Extreme where you walk around the end of the building while being tied to a safety harness used in James Bond movie stunts. Another Sky Experience Adventure is the Edge Coaster, Skybar & Sky Observatory it is the worlds very first and only amusement ride of its kind, the edge goes around the edge of the building while riders are strapped onto a rail seat. Similarly there is also the Cliffhanger where you are positioned 7 feet high from the edge of the building and 473 feet above the ground. Tower Zip and Sky Lift is another Sky Experience adventure in Crown Regency Hotel and Towers it lets you ride to the extreme with the first and only zip rides in the urban, zip from the 45-story building down to the next tower with Tower zip. Lastly the Vertex in the Sky Experience Adventure lets you experience the ultimate high! Climb 30-foot pole, enjoy 360 degree unimpeded view of the city at almost 600 ft.up.

AREAS OF CONCERN: SKYWALK EXPERIENCE ADVENTUREOrganizational Structure

SEA ManagerSupervisorAssistant ManagerReceptionistOJTsPhotographersTeam Leader

Sea Manager- is in charge for all operations running in the Department. Directs the performance of the team.Sea asst. Manager-is assigned to check the whole areas of the Department and supervises the staffs. And task to help the ManagerSea supervisor- he is assigned to supervise on what is needed to be done. Also in-charge of all operation.Team leader- like a supervisor, she is also tasked to make the schedules of the staffs and in charge for checking of the materi\als needed. Receptionist- a person whose job is to deal with the guests upon entering and who will give the instruction before riding.Photographers- they are assigned to take a picture of the guests while riding or having skywalk extreme, since they are not allowed to bring their cameras with them.OJTs- are task to learn their work and to help.

Operations Systems and Procedure

The operation system of Sky Adventure Department: first thing to do is you need to go first to the 19th floor which is the sky lounge where you will register your names and buy your tickets. Secondly, go to a certain counter which you chose to have a ride. Lastly, they will give you the instructions. And after that, you can already experience the chosen ride.

Facilities and EquipmentPage | 38

Skywalk Extreme Club 36 Sparkz Restobar Edge coaster Skybar Sky Observatory Paramount wall climb Cliffhanger Tower Zip Sky Lift Dimension Vertex Manpower Scheduling The scheduling of the shift in Sky Adventure Department is prepared by the Team-leader whose name is Ms. Sharon Vicoy. They have all the same schedule since their operation starts at 2pm and ends at 12 am for the rides and 1 pm for the Club 36 (Mondays-Fridays). For the weekend schedule, they have two shifts: The opening shift and the closing shift. Opening shift will start at 10am and ends at 10pm and the closing shift will duty at 2pm until 1:00am, since, the operation time for the weekend starts and 10am and ends to 1:00am. Work Atmosphere The Sky Adventure Department has a unique place because of the view where you can see the whole Cebu and the beautiful city lights at night. This Department also gives every guest a truly unique leisure experience that will certainly take your breath away. For the employees: there are some employees who are just staring at the Trainees while doing something even if the trainee was very tired of doing the task. They should also work without supervision. But somehow, we are very thankful to them because they treated us well and taught. Use of Material Resources Harness Rail seat Auto-belay system Sky Observatory Apparatus Motorized Zip line Sanitation Procedure The housekeeping are in charge of cleaning the Department before opening and the employees also in the Sky Adventure Department also observed sanitation while on duty. The skywalk and the Zip line use socks for their shoes, so after each ride, the guests are being instructed to throw their socks after each use for sanitation purposes. AREAS OF CONCERN: FOOD AND BEVERAGE PRODUCTION (KITCHEN) Organizational Structure Executive ChefSecretaryOJTPastry ChefSous ChefHead ChefLine CookCookOJTStewardSteward

Cook

Commissary

OJT

Steward

Executive chef- This person is in charge of all activities related to the kitchen, which usually includes menu creation, management of kitchen staff, ordering and purchasing of inventory, and plating design. Secretary- a person whose job is to handle record, letters, etc. Pastry chef- is a station chef in a professional kitchen, skilled in the making of pastries, desserts, breads and other baked goods. Sous Chef- the head of the kitchen. He/She is the next to the executive chef in position. Head chef- in charge of supervising to cooks and to taste. Cook- in charge for cooking the menu ordered Commissary- in charge for keeping the stocks and cutting the raw materials. Steward-in charge for washing the dishes that was used by the kitchen. Operations Systems and Procedure The orders are being taken by the waiters and are given to the kitchen. After which, the kitchen will cook the orders and rang the bell when its done. Facilities and Equipment -Walk in Freezer A walk-in freezer is a very big storage for all meats, poultry, vegetables, fruits and etc. -Blender Use the machine to puree foods and blend. -Pots and pans Pots and pans in the kitchen come in various sizes and have different purposes. Frying pans are for stove top use and you can saut or fry foods in this. You use pots on the stove top to boil food or water. You can also use them to simmer or stew foods. When you bake or broil you need pans, dishes and sheets that can go to the oven or under the broiler. Pots and pans are made of stainless steel, cast iron and a variety of metal blends. -Bain Maries Bain maries are used for keeping food warm for a longer period and to serve on instantly. Manpower Scheduling The scheduling of the kitchen department is done by the executive chefs secretary in their office. There are many shifts in this department, the morning shift, the afternoon shift , the evening shift and, the graveyard shift . The morning shift starts at 6am until 3pm, the afternoon shift is from 2pm until 8pm,the evening shift starts at 5pm until 3am and the graveyard shift is 11pm until 9 am. Work Atmosphere The workers are responsible in doing their tasks. The employees of the kitchen is sometimes busy, but still the employees are enjoying their work. The kitchen uses exhaust fan for the smoke in the cooking area. Use of Material Resources The raw materials in the all kitchen outlet are stored in the walk-in freezer. They are required to make a requisition form for them to get the raw materials needed every day. Each raw material are put in a plastic and delivered in the kitchen who requested and put all of those into the storage room where all freezer were there. Sanitation Procedure They observed FIFO: first in, first out procedure.They clean and sanitize the surface that comes in contact with food, such as a cutting board, utensil and knife after each use. All the dishes are being monitored by a steward which also responsible of throwing the garbage every day. AREAS OF CONCERN: FOOD AND BEVERAGE SERVICE Organizational Structure Food and Beverage ManagerCaptain WaiterOutlet ManagerWaitressOJTsSupervisorsWaiterOJTs

F and b manager- is the head of all outlet managers. He is the one in charge to supervise the outlet manager on what is running on their business. Outlet manager-is the manager of a restaurant inside the hotel which is in charge, in charge to be the head of a certain restaurant. Supervisor- the job description is to give supervision for the captain waiter and the waiters and task to do the actions on what is going to be done. Captain waiter- is the head of all waiters and waiters. He is allowed to supervise also the waiters or waitress, serves as the leader also. Waiters/waitress- in charge to entertain the guest, to serve and to take the orders. Operations Systems and Procedure All the staffs and the OJTs had an assigned duties and responsibilities before the opening of the restaurant. In the operation, the employees and the OJTs took the orders of the guests and make the order slip before giving it to the kitchen or bar counter. Facilities and Equipment Veranda Cutleries Glassware Flatware Bar Equipment and etc. Manpower Scheduling There are two shifts in the restaurant that we are assigned and this restaurant also is a broken schedule since the operation starts at 11 and close at 2 in the afternoon and they will open again at 6pm until 10, to start of 9am to 1pm-4 until 9 in the evening. The second shift starts at 10 am until 2pm-5 until 10 in the evening. Each of us are assigned in different areas some of us are in the bar, reception area, station 1 and station 2 of the tables, and in the appetizers and desserts assigned. Work Atmosphere The place is very Chinese set-up and they also have their veranda where you can relax while watching the city lights and the view of whole Cebu. As what Ive observed, their service is 100% superb because all of the guests comments are the same and we can also witness that they are really giving a very good service. And I could say that Wan Shan Lo which means House if the Emperor gave us a very meaningful and helpful training in our career. Our Supervisor was the one who trains us and the one who would never allow any OJTs that will leave Wang Shan Lo without the skills, abilities, and especially the learning. The male staffs are very supportive and they also taught us in dining area and they also have the word PROFESSINALISM. Some of the Female staffs are snob and they dont know how to say the magic words such as please or a simple thank you for the OJTs. They dont have the Professional attitude while in the operation because they brought all their personal problems or what in the operation which can affect the treatment of the Practicumer. Use of Material Resources After the operation, we will get all the dishes that were washed by the steward, and we are going to polish the clean dishes and steam the Goblets. After polishing, we task to set it back to the tables. When talking about the Linens, such as, the table cloth, table napkins and etc. they were all arranged in the waiters station for us to find it easy. Sanitation Procedure The Outlet Manager and the Supervisor is very strict about the sanitation of the restaurant. They will not allow guests to see dirt in the table as well as in the chairs. We are all task to have dusting, sweeping, and mopping. We also include the wiping of the chairs every day and also checking of the condiments as well as cleaning the Lazy Suzan. AREAS OF CONCERN: HOUSEKEEPING Organizational Structure Executive HousekeeperSecretaryOJTsTraineesSupervisorRoom AttendantPublic AttendantOJTsTrainees

Executive Housekeeper- directs and controls all housekeeping operations and the staff of the housekeeping department. He has to coordinate between housekeeping crews in order to inspect assigned areas and to ensure standards. Supervisor- is in charge to check the works of the attendant and supervises what should be done. Room Attendant- in charge to maintain the cleanliness of the room. The following are their specific job description: check that rooms have been vacated before cleaning make beds daily and change bed linen vacuum carpets, floors and upholstery clean bathrooms and supply with fresh towels and toiletries check and restock tea, coffee, sugar, milk and mini bar supplies make sure that televisions, radios, lights and air conditioning equipment are working report to a supervisor if articles are left behind by guests, if there is damage to rooms or if any items appear to have been stolen take laundry and dry cleaning orders from guests. Public Attendant- in charge to monitor the public area. The following their specific job description: 1.Cleans rooms, hallways and restrooms. 2.Cleans and maintains restaurants and banquet halls. 3.Sweeps carpets. 4.Empties ashtrays and urns. 5.Polishes furniture and fixtures. 6.Vacuums and polishes elevators. 7.Keeps the front of the hotel free from trash. 8.Cleans rugs, carpets and upholstered furniture using a vacuum cleaner , broom and shampoo machine. 9.Washes walls and ceilings, moves and arranges furniture, and turns mattresses. 10.Sweeps, mops, scrubs, waxes, and polishes floors. 11.Dusts and polishes metal work. 12.Collects solid linen supplies in floor linen closets. 13.Maintains housekeeping carts. 14.Removes trash collected by room attandants. 15.Responsible for upkeep of all the equipment which he is using i.e., Vacuum cleaner, trolleys, Scrubbing machine. 16.Responsible for maintaining a time schedule for cleaning of their areas. 17.Responsible for spring cleaning of their area as per the schedule given to them. 18.Authorised to enter into offices for maintenance or other activities like pest control, shampooing of carpet etc. Operations Systems and Procedure All the staffs are deployed after briefing. They are all going to their areas and clean. For the room attendants, they are going to have a room check first before cleaning. After the room check they will start cleaning the vacant dirty room while waiting for the make- up room sign. At 2 pm if the guest is expected to due-out that day but still they are in the room, the attendant will automatic clean the room because it means the guest will extend their stay. Facilities and Equipment Facilities Non-smoking rooms Full-size posture-pedic beds Living Rooms Full bath with bath tubs 21 inch Cable TV In-room Broadband Internet Access Hair Dryer Telephone 24-hour room service Equipment Mop Dust pan Brooms Chemicals for cleaning Tissues Amenities: soap, shampoo, bath gel, dental kit, and cotton buds Towels: bath towel, bath mat, hand towel Manpower scheduling There are two different areas of housekeeping which are the Public Area and the Room Area. The Public Area has 3 shifts which are the Morning Shift, the Afternoon Shift and the Graveyard Shift; the morning shift will start at 7am, the afternoon shift will start at 2pm and the Graveyard shift will start at 10 pm. Room area has 2 shifts which are the morning until afternoon and the graveyard shift; the morning to afternoon shift dutys at 8 am until 5pm and the graveyard dutys at 9pm. Work Atmosphere The OJTs are very warm-welcomed and treated as their family. The executive housekeeper, Mr. Juven Gonzalez always recognizes us because we are from St. Paul and he also loves our school. All of the staff is being task to speak English to practice their ability when talking to the guest. Use of Material Resources They will get all of their materials for cleaning at the stock room and also the amenities. The amenities were prepared by the Guest Request assigned. All the chemicals for cleaning are used by the Room Attendant and Public Attendant, such as: TBC, APC, Air-freshener, zonrox and etc.For the room attendant: the towels, bed sheet, duvet, duvets filling are brought to the laundry room and being segregated. Sanitation Procedure They are practice to SRD which means Scrub, Rinse and Dry. The room attendant change the towels every Make-up room service and throw all the used dental kit and change. For the Public Area, they are monitoring the elevators (inside and out), comfort rooms, glasses and the floor. They are monitoring the trashes inside the comfort rooms as well as the wet. They also put air-freshener with a candle for the smell to stay. STRENGTH The Facilities, Equipment, and Entertainment serves as the major strength of the company. Due to their facilities, equipment, and entertainment, they persuade guests to come and made these strengths as their asset. The biggest asset of this establishment for me is the Sky Experience Adventure for they gave the company a very unique and exciting leisure experience that will certainly take your breath away. The location also serves as their asset for it is located at the heart of the Queen City of South which gives the guests convenience to the major points of commerce and recreation. The pride of the hotel is their title which is the tallest hotel of Cebu City, which can give a majestic view of uptown Cebu City. WEAKNESS As what I have observed the company has a weakness when it comes to checking of bags of their employees that are coming out and in of the building. Another the guards should also follow the policy which is the No Employee to Employee Relationship since they serve as the role model of all the employees due to their duties as security. The management for what I have observed dont know how to love and care to their employees due to their hard work with less salary and other benefits. RECOMMENDATIONS I recommend that they should change the lights that can be seen outside because for me it kind of look like a gay KTV bar. They should strictly observance proper hygiene in the kitchen especially for men. I have also observed that they hired personnel and assigned directly to higher position, because the staffs from lower position will not be motivated to work more effectively because they know they will never be promoted. There is no problem to hire personnel and promote directly to higher position if they also came into higher position before. Promoting their employee to higher position could be a motivation for other employees to do excellent in their job. CONCLUSION The location of Crown Regency Hotel and Towers is perfect for a unique leisure experience. It is located at the heart of the Queen city of the South which can attract guests to come. They can also boost the economic status of Cebu because they pay big taxes and attract a lot of travelers to visit their hotel. They accommodate the guest with warm-welcomed upon entering the premises of the hotel. With the major asset of the Hotel which is the Sky Experience Adventure all kinds of tourists are attracted to Crown Regency Hotel and Towers. Not only in the Sky Experience Adventure can Crown Regency Hotel & towers compete but also with their rooms, function room and other amenities. Also the foods and service of the hotel are very unique. Attracting all kinds of tourists in our country Crown Regency Hotel & Towers is truly one of a kind. LEARNING EXPERIENCE Being an OJT in the Crown Regency Hotel and Towers has broadened my knowledge and experience as a student. Living in Cebu for almost 4 months has given me a lot of experience on how to cope up with different environment compared to what I have been accustomed to. i can say that I have learned a lot from the OJT. I have learned how to stand on my own without much supervision. Leaving far in your family will make you an independent person for you are going to budget your money and time. Being tired from work I have learned that it is not easy to make a living. Even though there were hardships and sacrifices in my OJT it was over all fun and exciting. There were a lot of moments that even though it was hard I could still find a ways to be happy. This OJT is truly a step forward to a brighter future.