Jane Abraham Programme Manager, Delivery and New Supply

and

Ola Akinfe Head of Asset Management, Housing

What will we discuss

●our commitment

●2016 – 2017 – looking back

●what the future holds

● challenges

●opportunities

Our Commitment

The Council’s commitment to residents is to:

●offer improved and better value services, Provide a more transparent , seamless service

● to provide a more efficient maintenance service

● to increase the supply and improve the quality of affordable homes to rent and buy

2016- 2017 – Looking back

●delivered planned maintenance programme in Council Housing stock

● improved contract monitoring and better systems

●new asset management Strategy agreed and implemented

●procured new capital delivery framework

2016- 2017 – Looking back

●delivered a £7 million capital programme

●delivered £2million of improvements to services such as water supply, electrical upgrade and lift renewal

●updated and implemented housing policies

●produced final accounts in a shorter timescale

● strengthened the Health and Safety role within Asset Management.

2017- 2018 – Looking Forward

● review the Housing Revenue Account Business Plan following the changes to housing finance and the new Asset Management Strategy

● increase our online offer through the Customer Access Programme

● launch the new capital works delivery framework

● reduce the number of contracts we operate and the time spent on procurement

2017- 2018 – Looking Forward

● launch the Housing Hidden Homes initiative

● improve on site monitoring of contractors

●build more homes

● review the Capital Works Programme

2017- 2018 – Looking Forward

● significantly improve now we manage stock data and information

● implement a number of new service contracts

● encourage more estate improvement schemes

● reducing Asset Management Fee to leaseholders

Challenges/Opportunities

● rising costs of labour and materials

● the acute shortage of affordable homes

● Local Authority savings targets

● compliance, Health and Safety

●Housing Health and Safety Rating System and a Redbridge standard

Your Thoughts - Your Service

●what are your priorities for the service?

●how can we take the service forward?

●how can we improve the online offer for residents?

●how can we increase the number of residents who use our online services?

Delivery and New Supply 2016- 2017 – Looking back

● developed 22 new homes for affordable rent

● delivered 15 additional affordable homes through the Purchase & Repair programme

● achieved planning consent for 148 new affordable homes on eight council-owned sites across the borough, including the replacement of 44 bedsits with one bedroom flats as part of the Marlyon Road estate regeneration

● procured build contractors for the current phase of the new build programme

● agreed a design specification for the new affordable homes programme

Delivery and New Supply 2017- 2018 – Looking Forward

● starting construction on nine sites to build 154 new affordable homes on nine sites across the borough by 2019

● buying more street properties through the Purchase and Repair programme

● identifying a pipeline of new sites with potential for the development of more affordable homes

● increasing the supply of self-contained temporary accommodation in the borough

● working with local housing associations to provide more affordable homes for rent and sale

Delivery and New Supply

New Affordable Homes Programme

Evergreen House 65 Medway Close

It’s like a dream come true . . to end up in a

place I can actually call home

I have two girls and they love it

here and are very happy

. . everything we need is nearby . .

Kielder Close Hainault

Old Mill Court Chigwell Road

Marlyon Road Hainault

Coppice Path Hainault

For more information on the

New Affordable Homes Programme

go to:

https://www.redbridge.gov.uk/housing/new-housing-schemes-in-redbridge/

Rob Wilson

Qwizdom – A few questions

Residents’ Conference

11 March 2017

Yes

No

Have you got access to the internet?

Internet

A) At home

B) At work

C) At a library

Where do you mostly access the internet?

Access

A) Desk top computer

B) Tablet / ipad

C) Lap top

D) Smartphone

How do access the internet?

Access

A) Every day

B) Most days

C) Mostly at weekends

D) Not very often

Access

How often do you use the internet?

Yes

No

email

Did you have an email account?

Would you access your rent or service charge account online?

Yes

No

Online access

Break

Please be back in 30 minutes:

Don’t forget your questions