OLD MUTUAL WEALTH’S PROTECT, QUOTE & APPLY … · OLD MUTUAL WEALTH’S PROTECT, QUOTE & APPLY PRESENTATION OF TERMS & SUBMISSION user guide This guide provides support information

OLD MUTUAL WEALTH’S PROTECT, QUOTE & APPLY PRESENTATION OF TERMS & SUBMISSION user guide

This guide provides support information on the different underwriting decisions and how to submit your application

For financial advisers only

PROTECT, QUOTE & APPLY PRESENTATION OF TERMS & SUBMISSION user guide

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2. Contents

3. Introduction

4. Underwriting decision: standard

5. Underwriting decision: non-standard

6. Underwriting decision: decline

7. Underwriting decision: postpone

8. Underwriting decision: referral

9. Underwriting decision: evidence required

10. Doctor’s details not required

11. Doctor’s details required

13. Confirm doctor’s details

14. Payment details

17. Policy submission & putting on risk

18. Application submitted

19. Review application summary

20. Evidence required

21. Medical evidence required

22. Direct debit details required

CONTENTS


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INTRODUCTION

Welcome to the Old Mutual Wealth Protect, Quote & Apply Presentation of Terms and submission user guide. Once the underwriting stage is completed, you will be faced with one of the following decisions:• standard• Non-standard• decline• Postpone• referral• evidence required

This guide will provide you with further information on the potential underwriting decisions. it will also cover how to attach any required medical evidence as well as submitting payment details.


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UNDERWRITING DECISION: STANDARD

This example shows a client who has been accepted on standard terms.

What happens next?We are able to offer cover on standard terms. if your client would like to start the cover please submit the policy and place it on risk.

1. if you are happy to continue to the application submission stage, select ‘Proceed’.

Note:You can find a summary of our decision and a full explanation in the ‘Terms Letter’ within the ‘Documents’ tab. (see arrow 2). Please forward this letter to your client.

The ‘Underwriting summary’ document contains the answers given to each underwriting question. This is always posted to the life assured for them to check the answers are correct.

Please turn to page 11 of this user guide for steps on the next stage of the process.

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UNDERWRITING DECISION: NON-STANDARD

This example shows a client who has been accepted on non-standard terms. A non standard decision includes any ratings, exclusions and declined rider benefits.

What happens next?We are able to offer cover on non-standard terms.

1. if you are happy to continue to the application submission stage, select ‘Proceed’.

Note:A breakdown of the decision can be seen on screen and full explanation, including any exclusion descriptions, in the ‘Terms Letter’ within the ‘Documents’ tab. (see arrow 2). Please forward this letter to your client.

The ‘Underwriting summary’ document contains the answers given to each underwriting question. This is always posted to the life assured for them to check the answers are correct.


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UNDERWRITING DECISION: DECLINE

This example shows a customer who has been declined due to the disclosures made during the underwriting process.

What happens next?unfortunately you will not be able to offer the cover requested.

Note:You can find a summary of our decision on screen and a full explanation in the ‘Terms Letter’ within the ‘Documents’ tab. (see arrow 1). Please forward this letter to your client.

The ‘Underwriting summary’ document contains the answers given to each underwriting question. This should be sent to the life assured for them to check the answers are correct. it will not be posted.


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UNDERWRITING DECISION: POSTPONE

This example shows a client who has had cover postponed due to the disclosures made during the underwriting process.

What happens next?We are currently unable to offer the cover requested. For more information, the ‘Terms Letter’ is available from the ‘Documents’ tab. (see arrow 1). The postponement period is also available in this letter.

Please forward this letter to your client. The ‘Underwriting summary’ document contains the answers given to each underwriting question. This should be sent to the life assured for them to check the answers are correct. it will not be posted.

Once postponed the application will end. You will only need to reapply after the postponement period if your client still needs cover.

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UNDERWRITING DECISION: REFERRAL

This example shows a referral decision. We aim to provide a decision immediately online but sometimes it is necessary to refer the case to an underwriter due to the disclosures made.

What happens next?

Before we can make a decision we’ll need to refer this application to our underwriting team.

1. if you would like to continue please select ‘Proceed’ and then submit to underwriting.

Please turn to page 12 of this user guide for guidance on the next stage of the process.

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Tip:Providing gP details and the AMrA form before submitting will ensure we can request any evidence immediately, should it be required following the referral.


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UNDERWRITING DECISION: EVIDENCE REQUIRED

This example shows an outcome that is referred for medical evidence. This will be due to disclosures made in the underwriting process or the level of cover selected.

What happens next?

Before we can make a decision we’ll need to request some further medical evidence.

At this stage you may need to input gP details and an AMrA form.

1. if you would like to continue please select ‘Proceed’ and then submit to underwriting.

Note:evidence will only be requested upon submission to underwriting.

We will require gP details and AMrA form before a general Practitioners report can be requested.

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DOCTOR’S DETAILS NOT REQUIRED

some cases will not require you to submit any medical evidence. if this is the case:

1. select ‘Continue’ to proceed and skip to page 14 of this user guide for steps on how to submit your payment details.

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DOCTOR’S DETAILS REQUIRED

in some cases, we will need further medical evidence in order to process the application.

1. select ‘Yes’ to capture doctor’s details for your client.

2. A short list of doctors’ surgeries located near to your client’s home address will appear. select the correct surgery. This function is only available for addresses in england. Links to the NHs doctors’ database for scotland, Wales and Northern ireland are provided.

3. Alternatively, if none of the listed surgeries are correct, select ‘Other’ and enter the address manually.

For further steps on this stage of the application, turn to the next page of this user guide.

Note:if choosing to enter doctor’s information at a later date, select ‘No’ and skip to page 14 of this user guide.

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DOCTOR’S DETAILS REQUIRED (CONT.)

depending on the evidence required, we may require you to submit an Access to Medical report Authorisation (AMrA) form for your client.

1. Click on the link to the form to download and print this off for your client to complete and sign.

2. Once the completed form has been scanned back onto your computer, click ‘Select files’ and select the relevant form.

3. Click ‘Upload’ to attach the form to your application.

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CONFIRM DOCTOR’S DETAILS

After entering all information required, select ‘Continue’ to proceed.

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PAYMENT DETAILS

1. To enter your payment now, select ‘Yes’ and turn to the next page of this user guide.

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PAYMENT DETAILS (CONT.)

1. Check the payment amount and frequency is correct and confirm whether or not the payment is from a third party.

2. select the direct debit method. if the payment is from a third party or the account needs a joint signatory then we will need a paper ddM to be completed and uploaded.

3. enter the required bank account details.

4. Press ‘Validate’ to check the bank details have been entered correctly.

Turn to the next page of this user guide for further steps on this section of the application process.

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Note:if choosing to complete the direct debit at a later date, select ‘No’ and skip to page 17 of this user guide.


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PAYMENT DETAILS (CONT.)

1. Confirm that you are authorised to submit payments using the bank details given.

2. Choose the direct debit collection date using the drop down menu.

3. Tick the box to agree to the BACs terms and conditions.

4. use the ‘+’ icons to expand for further information on the direct debit guarantee and the direct debit Terms.

5. select ‘Continue’ to proceed.

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POLICY SUBMISSION & PUTTING ON RISK

1. Tick the box to confirm submission. The wording within this box will vary depending on your underwriting decision and whether you have entered the required medical and payment details.

2. if given the option, select the date to start the cover. Please note that for policies with a final underwriting decisions the status will remain as ‘Submit with outstanding requirements’ until both the ddM and start date is provided.

3. Click the ‘+’ icons to expand the declarations. Tick to confirm that you agree to the terms and conditions within each declaration.

4. select ‘Submit’ to confirm your application.

Note:You can choose to start the policy from the date of application submission to the date on which the underwriting terms expire. These dates can be found to the right had side of your screen. (see arrow 5).

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APPLICATION SUBMITTED

What happens next?The policy will now be submitted to Old Mutual Wealth:

• if there are no outstanding requirements and you have chosen to start the cover immediately the policy will go on risk.

• if there are no outstanding requirements and you have chosen to start the cover at a future date the policy will go on risk on that date.

• if you have chosen to submit the policy with outstanding requirements, such as a direct debit or AMrA, the cover will not start until you have submitted the outstanding requirements.

• if the policy has been referred to an underwriter we will assess the application and notify you of any decision or if we require further medical evidence.

• if we require medical evidence (and have a completed AMrA) we will collect and assess that evidence and notify you of any decision.

You will now be able to track the progress of your submitted application from within the ‘Pipeline’ tab.

if a policy is to be placed in trust you can use our trust wizard to create the trust. Alternatively, download copies of our trust forms from our Literature library. For further information on this, please refer to our ‘Trust Wizard’ user guide.


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REVIEW APPLICATION SUMMARY

You can view the status of any recent applications which are not yet on risk from the ‘Pipeline’ tab on the Trust dashboard.

1. Click on the policy reference number to access the application summary.


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EVIDENCE REQUIRED

The application summary page gives details of the policy and allows you to track the policy’s progress.

1. Any outstanding requirements will be noted here.

2. To return to the application, click ‘Continue’.

Please turn to the next page of this user guide for further information on the application summary.

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MEDICAL EVIDENCE REQUIRED

1. details of the outstanding medical requirements will be displayed here.

2. We will request any required evidence. Progress will be shown within the ‘Policy tracking’ table.

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DIRECT DEBIT DETAILS REQUIRED

if you choose not to add the direct debit details at the time of submission you can re-enter the application from the ‘Pipeline’ tab of your dashboard.

1. direct debit detail requirements will be displayed here.

2. select the correct detail information and enter the account details.

3. Click ‘Validate’ to confirm the details entered.

Please turn to the next page of this user guide for further steps on this stage of the process.

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DIRECT DEBIT DETAILS REQUIRED (CONT.)

1. read out the stated script to your client and select ‘Yes’ to confirm that you are authorised to do so.

2. use the drop down menu to select a collection date.

3. Tick the box to agree to the stated BACs rules.

4. use the ‘+’ banners to expand and view the direct debit guarantee and terms.

5. select ‘Continue’ and turn back to page 17 of this user guide.

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www.oldmutualwealth.co.ukCalls may be monitored and recorded for training purposes and to avoid misunderstandings.Old Mutual Wealth Life Assurance Limited is registered in england & Wales under number 1363932. registered Office at Old Mutual House, Portland Terrace, southampton sO14 7eJ, united Kingdom. Authorised by the Prudential regulation Authority and regulated by the Financial Conduct Authority and the Prudential regulation Authority. Financial services register number 110462. VAT number 386 1301 59

PdF12843/216-0729/July 2016