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Oman’s System of Quality Management for Higher
EducationS. Razvi, M. Carroll, T. Goodliffe, A. Al-Hasnawi & F. Al-Habsi
For the Roundtable Meeting
Malaysia 2009
Session Outline
1.1. About the Sultanate of OmanAbout the Sultanate of Oman
2.2. Higher Education in OmanHigher Education in Oman
3.3. Entities with Quality Assurance Entities with Quality Assurance ResponsibilitiesResponsibilities
4.4. Oman Accreditation CouncilOman Accreditation Council
5.5. National Quality Management SystemNational Quality Management System
6.6. ConclusionsConclusions
1. About the1. About theSultanate of OmanSultanate of Oman
Where in the world is Oman?Where in the world is Oman?
2. Higher Education2. Higher Educationin Omanin Oman
Higher Ed History of Oman• 1970s & 1980s Government colleges
established, offering cert and diploma programs in the national priorities of health, teaching and technical skills.
• 1986: Sultan Qaboos University established, the first (and only) comprehensive university.
• 1990’s: Oman started importing higher education in earnest. 23 Private HEIs.
• 2006-9: Entering into a new phase: the establishment of a comprehensive system of quality assurance and quality enhancement.
Higher Ed Sector in Oman• SQU (established by Royal Directives)
• Public HEIs (supervised by MoHE)
• Public Colleges of Technology (supervised by MoMP)
• Public Health Institutes (supervised by MoH)
• Defence Institutes (supervised by MoD).
• Private Universities and Colleges (supervised by MoHE)
3. Entities with Quality Assurance Responsibilities
• Higher Education Council
• Oman Accreditation Council
• Supervising Ministries
• Directorate General of Private Universities & Colleges
• Higher Education Institutes (HEIs)
• Affiliate Institutes
4. Oman Accreditation Council
A governmental independent entity established to provide confidence to the
public that the quality of higher education in Oman meets international standards,
and to encourage continuous improvement in the management of the
quality of higher education.
Oman Accreditation Council
• Established by Royal Decree in 2001.
• Responsible for:- developing academic standards - accrediting higher education institutions
(HEIs) and programs- maintaining the national qualifications
framework (OQF)
• Led by a 10 member Board (all Omani), chaired by Dr Hamed Al-Dhahab.
• Supported by a (growing) staff nested within the Ministry of Higher Education
5. National Quality Management System
A comprehensive and integrated system of quality assurance and quality enhancement designed to
bring Oman towards international practice.
Quality Plan
• First iteration of standards and accreditation process was ROSQA, introduced 2004.
• In 2006, Draft Quality Plan developed (available at www.oac.gov.om).
• It proposes a significant overhaul of ROSQA, setting out a comprehensive system, OSQA, to align Oman’s HE sector with international best practice.
• Places equal emphasis on quality assurance and quality enhancement.
Elements of the Quality System• Oman Qualifications Framework• Oman Standard Classification for Education
Framework (OSCED)• Oman Institutional Classification Framework• HEI Standards• HEI Licensing• HEI Quality Audit (Accreditation Stage 1)• HEI Standards Assessment (Accreditation Stage 2)• Program Standards• Program Licensing• Program Accreditation and Recognition• Appeals
Provider QA ProcessesProvider QA Processes
HEI Accreditation Stage 2: Standards
Assessment
HEI Accreditation Stage 1: Quality
Audit
HEI Standards Reassessment
Appeal
HEIAccreditationTerminated
Not met
First cyclecommencing
2008
HEI Accreditation Certificate Met
Met
HEI Licensure
4 years ≤4 years
Process
Document
Start/End
KEYNot met
1-2 years onProbation
STAGE 1: QUALITY AUDIT
Provider QA ProcessesProvider QA Processes
HEI Accreditation Stage 2: Standards
Assessment
HEI Accreditation Stage 1: Quality
Audit
HEI Accreditation Certificate Met
4 years ≤4 years
Self Study
Quality Audit Portfolio
Self Study Activities
External Review
Quality Audit Report
External Review
Activities
STAGE 2: STANDARDS ASSESSMENT
Provider QA ProcessesProvider QA Processes
HEI Accreditation Stage 2: Standards
Assessment
HEI Accreditation Stage 1: Quality
Audit
HEI Accreditation Certificate Met
4 years ≤4 years
Self Assessment
AssessmentApplication
SelfAssessment
Activities
External Assessment
StandardsAssessmentReport
External Assessment
Activities
Quality Audit
1. Quality Audit is the first step in the Accreditation Process.
2. A method of public accountability.
3. A formative evaluation, which can be usedto help set a Quality Improvement Plan forthe HEI.
4. Two Pilot Quality Audits took place 2008. Ten Quality Audits are currently under way. Twelve will be every year.
5. The first cycle of HEI Quality Audits will be completed in 2013.
HEI
Program Standards
Assessment
Omani ProgramLicensing
Program Standards
Reassessment
Appeals
Program Recognition
Reassessment
Foreign Program Licensing
Program Recognition Assessment
OmaniProgram
After first cohort completes
After first cohort completes
ForeignProgram
Program Termination
Program Termination
Not met
Not met
Not met 1-2 yrs on Probation
1-2 yrs on ProbationNot met
Met
Met
Pass
MetProgram
Accreditation Certificate
5 years
Program Recognition Certificate
5 years
Met
Process
Start / End
Document
KEY
Program QA ProcessesProgram QA Processes
External Reviewers Register
Program AccreditationReview Panels
Quality Audit Panels
Provider Standards Assessment Panels
Ad hocAppeals Committee
Program ProbationReview Panels
Provider ProbationReview Panels
Good Practice Database Reviewers
· 50 Senior academics fromOman HEIs
· 20 Senior administrators fromOman HEIs
· 30 Senior academics from benchmark countries
· 10 senior administrators from benchmark countries
· 30 Captains of industry
External Reviewer Register
Oman Quality Network Oman Quality Network & Training Program& Training Program
Oman Quality Network
• Launched under patronage of H.E. Dr Rawya Saud Al Busaidia, Minister of Higher Education, on 20 September 2006.
• Controlled by an Executive Committee of Members which meets regularly.
• Supported by OAC and MOHE staff.
Oman Quality Network
• Responsible for:
– Organizing quality-related training for the sector based on the ‘train the trainer approach’
– Training resources are available at www.oac.gov.om/enhancement/training
– Providing networking opportunities
– First National Quality Conference on “Quality Management and Enhancement in Higher Education” held in October 2008
Some Training Program Topics1. ADRI: A QA model for self reviews and external reviews2. A Conceptual Framework for Standards3. KPI: Managing data for knowledge4. Using Statistics in Reporting5. Good Documentation: policies, procedures and guidelines 6. Preparing a Self Study Portfolio7. Good Teaching8. Process Mapping: a tool for quality improvement9. Benchmarking10. Strategic Planning11. Consulting Stakeholders12. Risk Management13. Getting the Most from Student Evaluations14. Maximising Student Learning Outcomes15. Quality Audits16. Curriculum Development17. Moderation of Assessment
6. Conclusions
A new national quality management system has been developed. It is comprehensive and aligns Oman’s higher education system with international best practice. The new system places equal emphasis on quality assurance and quality enhancement.