CREATION OF AN ETHICAL ORGANISATION WITH THE HELP OF

WIPRO

SUBMITTED TO:Prof.

SUBMITTED BY:NISHEETH CHANDRASEKHARAN 10 RONNIE DAVID 11 RAMYA NAIR 32 NITESH R. SHAHANI 39 CHAITANYA UDYAVAR 48

Ombuds Process – What it covers ?

The Ombuds is a person who serves as an impartial, independent, informal, and confidential conflict management resource to help resolve complaints, misunderstandings and conflicts which stem from organizational policies, procedures, practices, and relationships. The Office of the Ombuds is a safe place to go where concerns can be discussed confidentially and informally in an "off-the-record" fashion.The Ombuds adheres to the Code of Ethics, the Standards of Practice, and the Best Practices of the International Ombudsman Association (IOA) in providing services to visitors. In sum, the four key principles governing the practice of the Ombuds are:

Impartiality: The Ombuds advocates for fairness in the procedures, not for the person.

Independence: The Ombuds is independent of any University structure, and contacting the Ombuds does not constitute notice to the University.

Informality: The Ombuds does not replace or duplicate any available formal process on campus. The Ombuds can only provide informal advice and assistance.

Confidentiality: The Ombuds can not disclose the identity of her visitors except when there is an imminent risk of serious harm.